Monday Morning Update 10/9/17

Top News

EClinicalWorks says at its annual user conference in Grapevine, TX that it had Q3 revenue of $130 million. The company notes that its EHR is the second-most widely used in the US.

ECW’s migration statistics for 2017 to date show that the EHRs it most often replaces are those of Greenway (by far), Allscripts, and Athenahealth.

EClinicalWorks also announces December 2017 availability of an interoperability development platform that allows developers to connect to ECW’s API-enabled EHR.

Also announced: a voice-powered Virtual Assistant called Eva, Healow Virtual Room for telemedicine, and v11 of the company’s core product.

HIStalk Announcements and Requests

Two-thirds of poll respondents think customers that are featured in a vendor’s product sale announcement should be required to indicate whether they hold a financial interest in that vendor. The “required” part of that assertion is the problem, of course, since the obvious remaining issue is, “Required by whom?” Still, the idea that a provider’s purchase of a product wasn’t made using purely objective criteria is troubling to some since the announcement may influence others, especially in health IT-land where “I’ll have what he’s having” purchasing behavior is not uncommon.

New poll to your right or here: who among the rumored candidates would you like to see appointed HHS secretary? I can’t say I’m enthused about any of them except at least they aren’t Tom Price.

Welcome to new HIStalk Gold Sponsor CenTrak. The Newtown, PA-based company’s real-time location system has been installed in 850 healthcare facilities, with its Clinical Grade-Visibility providing certainty-based location accuracy; rapid location and condition updates; easy installation without requiring patient rooms to be closed; and an open location platform that can be integrated with EHRs, nurse call, and other systems. Its app is available for both iOS and Android devices. CenTrak is KLAS’s 2017 Category Leader for Real-Time Location Systems, receiving the highest performance score among ranked RTLS vendors. The company offers a free Enterprise Location Services Handbook and an RTLS RFP template. Thanks to CenTrak for supporting HIStalk. 

I found this video describing how CenTrak is used at Our Lady of Lourdes Regional Medical Center (LA).

Thanks to the following companies that have recently supported HIStalk. Click a logo for more information.

Listening: the amazing alt-acoustic Jamestown Story, which I’ve mentioned before since it’s a project of independent singer-songwriter Dane Schmidt, whose dad Mark is a consultant with Navin, Haffty & Associates. Mark reports that his other son Jordan is one of the top songwriters in country music and has three songs on the charts right now. I’m also listening to former Porcupine Tree singer and guitarist Steven Wilson, justifiably recommended by a reader who also suggests Wilson’s older work with the tragically underappreciated Porcupine Tree as a “modern Pink Floyd.” I’m tracking Porcupine Tree while I’m writing HIStalk today and it is stunningly perfect, even in live recordings. Video from Wilson’s live 2013 performance gives me prog chills, to the point that I just now bought tickets for his US tour that starts in April, where I’ll be silently thanking the reader who showed great insight in recommending Wilson’s music.

This Week in Health IT History

One year ago:

• Theranos announces that it will close all of its clinical labs and lay off half of its employees in pivoting from running labs to commercializing its MiniLab testing system.
• ICU monitoring technology vendor Sotera Wireless files for Chapter 11 bankruptcy.
• Xerox, preparing to split itself into two publicly traded companies, chooses Conduent as the name of the business process services segment.
• HHS publishes the final MACRA rule.

Five years ago:

• Allscripts offers MyWay EHR customers a free upgrade to Professional as it begins the product’s retirement.
• Allscripts files a protest against New York City’s hospital system for choosing Epic.
• The developer of Nashville Medical Mart shuts down the project for lack of leasing interest.

Ten years ago:

• Misys Healthcare re-forms under new private equity owner Vista Equity Partners and returns to its old name of Sunquest Information Systems, with Richard Atkin as president and CEO.
• Microsoft’s healthcare head predicts that the company’s HealthVault personal health record and Azyxxi data aggregation platform will generate a billion dollars in annual revenue.
• Word leaks out that Epic is developing its own PHR called Lucy.
• Sage fires its North American executives as the company’s US performance continues to lag.

Last Week’s Most Interesting News

• France-based IT consulting firm Atos acquires three US EHR-focused consulting companies.
• The US Supreme Court hears arguments on the legality of Epic’s requirement that employees agree to arbitration rather than lawsuits to settle employment issues.
• Several names are floated as possible replacements for fired HHS Secretary Tom Price.
• A Wisconsin court reduces the $940 million awarded to Epic in its intellectual project lawsuit against Tata Consultancy to $420 million.
• Canada’s Alberta Health chooses Epic.

Webinars

October 17 (Tuesday) noon ET. “Improve Care and Save Clinician Time by Streamlining Specialty Drug Prescribing.” Sponsored by: ZappRx. Presenter: Jeremy Feldman, MD, director, pulmonary hypertension and advanced lung disease program and medical director of research, Arizona Pulmonary Specialists. Clinicians who treat pulmonary arterial hypertension can spend an average of 20 minutes to prescribe a single specialty drug and untold extra hours each month completing prior authorization (PA) paperwork to get patients the medications they need. This webinar will describe how Arizona Pulmonary Specialists automated the inefficient specialty drug ordering process to improve patient care while saving its clinicians time.

October 19 (Thursday) noon ET. “Understanding Enterprise Health Clouds with Forrester:  What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD, chief medical officer, Salesforce; Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

October 26 (Thursday) 2:00 ET. “Is your EHR limiting your success in value-based care?” Sponsored by: Philips Wellcentive. Presenters: Lindsey Bates, market director of compliance, Philips Wellcentive; Greg Fulton, industry and public policy lead, Philips Wellcentive. No single technology solution will solve every problem, so ensuring you select the ones most aligned to meet your strategic goals can be the difference between thriving or merely surviving. From quality reporting to analytics to measures building, developing a comprehensive healthcare strategy that will support your journey in population health and value-base care programs is the foundation of success. Join Philips Wellcentive for our upcoming interactive webinar, where we’ll help you evolve ahead of the industry, setting the right strategic goals and getting the most out of your technology solutions.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD, executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect, director, National Center for Primary Care, and associate professor, Morehouse School of Medicine;  Gary Palgon, VP of  healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for informat

Acquisitions, Funding, Business, and Stock

Medecision acquires 58 client contracts of AxisPoint Health’s retired CCMS and Vital software platforms, making it the largest independent provider of care management applications in the country. AxisPoint Health has retained its services business. 

A fascinating profile of the richest man in Florida — an immigrant from Hungary who made his many billions from the electronic stock brokerage he created — contains his deceptively simple business strategy: “My strategy has always been to try to focus in on a product or service where you can create a dollar of value for 20 cents and sell it for 40 cents. The only way to do that is to use technology that has not been used before in producing that product or service. If I can create that dollar, then I’m already ahead 20 cents of earnings, and I’m going to keep way way way ahead.” Thomas Peterffy said when he introduced hand-held computers to Wall Street trading floors in the 1980s, “I think the way a CEO runs his company is a reflection of his background. Business is a collection of processes, and my job is to automate those processes so that they can be done with the greatest amount of efficiency.” Some other quotes that may be applicable to healthcare IT:

• “Some traders still think that a computer could not trade as well as they can.”
• “I always preferred computer programmers because I knew how to talk to them. I never knew how to talk to salesmen because I never believed them.”
• “I moved to a commodity trading firm and my job was to figure out how to price options. That was a very, very interesting job because in those days people were trading options by the seat of their pants because nobody understood the mathematics. And after a very long period of ruminating and running simulations on my computer, I eventually came up with a model that is very similar to what today is known as the Black-Scholes formula. Given the fact that I was the only one at the time who had that formula, I saved my money. I bought a seat at the American Stock Exchange and I became a market maker.”
• “Given that the market is very complex and our strategy is to give our customers an advantage over the customers of other brokers, we cannot do that with just a simple system, so unfortunately the system has to be complex. The only way we can do that is to provide a facility just like your Apple iPhone. People who only use it to make phone calls and send texts don’t know about all the other things that it can do … As to onboarding, that’s been a hassle forever … The regulators tell us that we have to know our customer rules. We have to know many things about our customers to make sure that they will not do certain trades, because even though we don’t give any recommendations, we are liable. We have to make sure that they do not do trades that they are not fit for. I don’t really know how to judge that.”

Decisions

• Palmetto Health (SC) will switch from McKesson Star to Cerner revenue cycle management in October 2018.
• Cape Fear Valley Health System (NC) will replace Cerner revenue cycle management with that of an undecided company.

These provider-reported updates are supplied by Definitive Healthcare, which offers a free trial of its powerful intelligence on hospitals, physicians, and healthcare providers.

People

Health Catalyst promotes Patrick Nelli to CFO. He replaces Dan Strong who, unlike his replacement, has experience taking companies public.

Announcements and Implementations

PatientKeeper announces Charge-Note Reconciliation, which automates the reconciliation of clinical notes and inpatient charges to find the 15-20 percent of typically unsubmitted professional charges. It’s available immediately in the company’s charge capture solution.

Other

NPR covers the three-fourths of Puerto Rico hospitals that are still running on emergency power and no air conditioning. An Arecibo hospital’s cardiac unit registered 112 degrees, requiring patients to be moved by HHS’s Disaster Medical Assistance Team to air-conditioned tents. 

Eric Topol, MD posted this about patients owning their data.

A terminal cancer patient expresses frustration with feel-good healthcare marketing that spreads false hope of miraculous recoveries with endless pink ribbons and catchwords like “thrive” and “smile out,” with the implication that people like herself who are dying maybe just aren’t being positive enough. Experts say that hospitals market themselves against their competitors by tugging at emotions, while drug companies are prohibited by FDA from running “this is where miracles happen” type messages that aren’t backed by rigorous studies or outcomes results.

Arizona funeral homes are left unable to bury their customers due to problems with the state’s new death certificate processing system that went live October 2. Bodies can’t be buried or cremated until doctors have acknowledged the cause of death and many doctors didn’t sign up for the new system, requiring some funeral homes to go back to paper.

In England, West Suffolk Hospital stops using discharge letters after doctors complain that they contain errors in medication doses, a problem the hospital blames on a Cerner software bug. One doctor says a patient collapsed after following the incorrect dose listed in the letter.

Congratulations to the 10 people (out of 252) who scored a perfect 100 percent in Dean Sittig’s informatics terminology quiz. The mean score was 68 percent, with the most-missed terms being “structural alignment” and “syncytium.” Biomedical informatics professor Dean just published “Clinical Informatics Literacy: 5,000 Concepts That Every Informatician Should Know.”

Bizarre in mass hysteria, sad current events sort of way, especially if you thought you were the only one sick of the fall “pumpkin everywhere” craze. A Baltimore high school is evacuated, dozens of students are triaged by Hazmat teams, and five students and adults are hospitalized for breathing problems after reports of a strange smell. Firefighters discovered the cause in a classroom – someone had plugged in a pumpkin spice air freshener.

In England, a hospital’s power goes off during electrical system testing, leaving the delivery suite in darkness just as midwives are cutting the new mom’s umbilical cord. Her mother whips out her smartphone and turns on its light to allow the delivery to be completed. The new mom reports, “There was just no dignity because I had people pointing their phones at me. It was so surreal. I was thinking, what is my mum doing? Is she filming this?”

Sponsor Updates

• LifeImage and National Decision Support Co., Experian Health, the SSI Group, Summit Healthcare, Surescripts, and ZirMed will exhibit at the Cerner Health Conference October 9-12 in Kansas City, MO.
• LogicStream Health will host a reception during the Cerner Health Conference October 10 from 5:30-7:30 at Cleaver & Cork in Kansas City, MO.
• Meditech releases a video on its Sepsis Management Toolkit featuring Capital Region Medical Center Clinical Analyst Marlene Stiefermann, RN.
• Navicure will exhibit at the US Women’s Health Alliance October 12-14 in San Antonio.
• Clinical Computer Systems, developer of the Obix Perinatal Data System, will exhibit at the National Association of Neonatal Nurses October 11-13 in Providence, RI.
• Harris Healthcare and Versus Technology will exhibit at the ANCC Magnet Conference October 11-13 in Houston.
• Qpid Health will host “Artificial Intelligence (and More) in Healthcare” at its offices in Boston October 11.
• Consulting Magazine includes Huron in the top 10 of its 2017 list of best firms to work for.
• ZeOmega will exhibit at the California Association of Health Plans Annual Conference October 9-11 in Huntington Beach.

Blog Posts

• Trainers Talking Tech on Tuesday (Learn on Demand Systems)
• CMS Emergency Preparedness Rule – Self-Assessment Quiz (LiveProcess)
• Top Health Systems: Mergers, Acquisitions, Affiliations (Definitive Healthcare)
• How to Optimize Reimbursement with Service Line Integration (MedData)
• Save your data (and your budget) from cyberattacks (Meditech)
• How CIOs can Disrupt Healthcare’s Interruptive Culture (PatientSafe Solutions)
• How the University of Maryland Medical System used its EHR to improve HIV/HCV care (Nordic)
• Show-Tell California (PatientKeeper)
• Higher MIPS Scores and CMS adjustments (PerfectServe)
• The Limitations of Integration (Redox)
• 12 Tips for Awesome Event Networking (Salesforce)
• Uncovering the World of Medical Predictive Analytics (The SSI Group)
• 7 Emails Your Practice Should be Sending (Solutionreach)
• No-fear audit trails for hospital molecular diagnostics labs (Sunquest)
• Busted: top fraud and abuse busts of summer (Verscend Technologies)
• Aligning your Voalte journey with the Magnet journey. (Voalte)
• 4 Steps to Address The Joint Commission’s Sentinel Event Alert on Hand-Off Communication (Vocera)
• 3 Ways Technology can Improve the Pharmacy Experience (West Corp.)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 10/6/17

Top News

France-based IT consulting firm Atos acquires three US healthcare consulting firms that focus on EHRs: Pursuit Healthcare Advisors, Conduent’s Healthcare Provider Consulting, and Conduent’s Breakaway Group.

The acquisition gives Atos 400 new consultants. The company expects its healthcare revenue to increase to $1.2 billion.

Atos acquired Anthelio Healthcare Solutions a year ago for $275 million in cash.

Reader Comments

From Kyle Armbrester: “Re: Givenchy’s rumor report from Tuesday. The statement that ‘about 20 hospitals are cancelling scheduled go-lives’ is false. It’s unfortunate that a few, CPSI in particular, persist in seeding and spreading misinformation about Athenahealth and our in-market momentum and success. Some facts: Earlier this year, KLAS reported that only three vendors achieved net gains in the hospital space—Cerner, Epic, and Athenahealth. Our clients are realizing improved financial and clinical results; four out of five of executives who we work with are seeing real positive impact on bottom lines (KLAS). We have plenty who would love to do a Q&A for HIStalk. We are building true partnerships across the community hospital space which are directly attributed to addressing the needs of an underserved segment. We offer low up-front costs, no maintenance fees, and aligned incentives. It’s our cloud-based, results-oriented platform model that gives us our edge and sets us apart from traditional software players that now seem to be kicking-up some in-market desperate and unsavory behavior. Givenchy, would love to talk further.” Kyle is chief product officer at Athenahealth. Givenchy also named three specific (but still unverified) hospitals that have returned to CPSI, not including Jackson Medical Center (AL), which a CPSI-issued press release says went back to Evident Thrive after its collections dropped 75 percent after a few months running Athenahealth. I’m happy to talk to folks from hospitals that have either gone live on Athenahealth in the past 6-12 months or that have returned to CPSI after trying Athenahealth, which is about as fair and direct as I can make it.

From Cheap Seater: “Re: cavorting on the UGM stage. What about so-called journalists who make the mistake of letting vendors court them at user meetings and conferences?” I think that happens only rarely since most of those folks don’t have a lot of influence to be worth courting, but I do picture most industry writers as introverted, inexperienced with frontline healthcare or IT, and easily swayed by token vendor executive attention, so I agree that their reporting might be suspect at times. It’s like reading an online review from Yelp or elsewhere – be wary of starry-eyed accounts that don’t contain at least one negative observation. I like staying anonymous because that removes even the possibility of vendors trying to apply schmooze in return for positive commentary. It’s like fake news – the problem isn’t that it exists, it’s that Facebook users aren’t smart enough to recognize it or are so anxious to validate their beliefs that they suspend whatever objectivity they once had.

From Lazy Crazy AZ Days of Summer: “Re: Banner Health. Went big bang in replacing Epic at the former University of Arizona Health Network on October 1. A colleague says ED lab turnaround is six hours and they had to divert patients.” I reached out to Banner, whose PR contact said the hospital was briefly on diversion for some ED patients, but remained open for trauma and walk-ins. They are now off diversion.

HIStalk Announcements and Requests

Welcome to new HIStalk Platinum Sponsor CarePort. The Boston-based company – acquired by Allscripts a year ago – offers a care coordination platform that bridges acute and post-acute EHRs, providing visibility into the care that patients receive across post-acute settings so that all providers and payers can efficiently and effectively coordinate patient care. Starting at discharge, CarePort Guide enables patients to choose the best next level of care based post-acute quality scores, services, and geography. Post-discharge, CarePort Connect helps the care team to track patients as they move through the continuum by pulling real-time data from acute and post-acute EHRs. Finally, CarePort Insight aggregates data across providers to deliver the insights needed to manage a high-performing post-acute network. A spokesperson from customer Cleveland Clinic says, “We are giving patients all the information they need to make an informed decision that best suits their needs and preferences.” Co-founder and CEO Lissy Hu – who earned her MD and MBA degrees from Harvard – previously worked on a Medicare demonstration project involving transitions in care for complex patients. Thanks to CarePort for supporting HIStalk. 

Listening: a new live album from The Magpie Salute, which carries some Black Crowes DNA in offering straight-ahead rock. They’ll play in Madison next week and Kansas City the week after.

Music I won’t listen to: young female singers who start every vocal phrase with a dramatically loud intake of breath even though it’s obvious they’re using vocal improvement software that could have removed even trendy extraneous bodily noises. You would not enjoy hearing most of those musically enhanced warblers on “MTV Unplugged,” which is probably why that program went away.

I know little about guns (even though I have a satisfyingly hefty .357 Magnum revolver that I used to love shooting at the range) and was curious about the inexpensive and entirely legal “bump stock” used by the Las Vegas shooter to turn a semi-automatic rifle into a poor man’s machine gun, turning up this video that illustrates a product that is either ingenious or terrifying depending on which end of it you expect to be on. I was amused only by the portion showing the product’s schematic in which the gun is throbbing in a phallic-like manner in time with heavy metal music that suggests a stereotypically swaggering target audience (notwithstanding this unfortunately accented female customer). The device is likely to be banned quickly because it’s made by a small family business (it shut down all competitors via copycat lawsuits) rather than a big gun manufacturer. The company owner should go out rich, though, since sales have gone off the charts since the massacre.

This week on HIStalk Practice: California IPAs merge as they expand Epic utilization. DuPage Medical Group fills physician pipeline with new resident incentive program. WebPT acquires Strive Labs. CareCloud launches patient intake, payment system. Practices outpacehospitals on healthcare pricing transparency. Former US Surgeon General Vivek Murthy, MD highlights loneliness epidemic. EHR investment makes up good chunk of Q3 digital health funding. MGMA President and CEO Halee Fischer-Wright, MD previews upcoming annual conference, addresses role companies outside of healthcare will play in EHR development. HIStalk’s Must-See Exhibitors Guide for MGMA 2017 goes live.

Webinars

October 17 (Tuesday) noon ET. “Improve Care and Save Clinician Time by Streamlining Specialty Drug Prescribing.” Sponsored by: ZappRx. Presenter: Jeremy Feldman, MD, director, pulmonary hypertension and advanced lung disease program and medical director of research, Arizona Pulmonary Specialists. Clinicians who treat pulmonary arterial hypertension can spend an average of 20 minutes to prescribe a single specialty drug and untold extra hours each month completing prior authorization (PA) paperwork to get patients the medications they need. This webinar will describe how Arizona Pulmonary Specialists automated the inefficient specialty drug ordering process to improve patient care while saving its clinicians time.

October 19 (Thursday) noon ET. “Understanding Enterprise Health Clouds with Forrester:  What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD, chief medical officer, Salesforce; Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

October 26 (Thursday) 2:00 ET. “Is your EHR limiting your success in value-based care?” Sponsored by: Philips Wellcentive. Presenters: Lindsey Bates, market director of compliance, Philips Wellcentive; Greg Fulton, industry and public policy lead, Philips Wellcentive. No single technology solution will solve every problem, so ensuring you select the ones most aligned to meet your strategic goals can be the difference between thriving or merely surviving. From quality reporting to analytics to measures building, developing a comprehensive healthcare strategy that will support your journey in population health and value-base care programs is the foundation of success. Join Philips Wellcentive for our upcoming interactive webinar, where we’ll help you evolve ahead of the industry, setting the right strategic goals and getting the most out of your technology solutions.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD, executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect, director, National Center for Primary Care, and associate professor, Morehouse School of Medicine;  Gary Palgon, VP of  healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

ECG artificial intelligence analysis vendor Cardiologs raises $6.4 million in a Series A round, increasing its total to $10 million. The company’s ECG analysis platform earned FDA clearance in July 2017. Cardiologists upload a digital ECG from a Holter monitor, smart watch, or personal monitoring device and the system reviews the often-long recordings to alert the doctor if it finds one of 10 types of cardiac events, most of them related to atrial fibrillation.

Sales

The board of Hiawatha Hospital Association (KS) approves the replacement of Allscripts/McKesson Paragon with Athenahealth.

Seven Hills Foundation (MA) chooses Netsmart as the care coordination and population health management provider for the Massachusetts Care Coordination Network.

People

James Murray, MS (CVS/Minute Clinic) joins Culbert Healthcare Solutions as CIO.

Announcements and Implementations

IVantage Health Analytics, part of The Chartis Group, launches Performance Manager, which allows health systems to benchmark performance, identify opportunities for improvement, manage initiatives, and share best practices in a peer-to-peer community.

Government and Politics

Stat reports that IBM is using its lobbying clout to shield its Watson system from medical scrutiny. A former IBM executive (Janet Marchibroda) helped draft legislation that removed some kinds of health software from the FDA’s oversight; IBM hosted an event to introduce Watson to high-powered members of Congress; and the company has deployed lobbyists to argue that Watson should be exempt from medical device law. It’s an interesting piece, but it seems obvious that IBM Watson Health, like most other clinical decision support or medical knowledge systems, does not fall under FDA regulation because it is not a closed-loop system since the clinician is free to accept or reject the advice it offers. The real scrutiny should come from Watson’s customers and I’ve seen little positive commentary in that regard.

An Oracle executive applauds the federal government’s move to the cloud, its data security efforts, and IT service consolidation in a letter to the White House’s American Technology Council and Jared Kushner, but makes these observations:

• The federal government should emulate the best practices of Fortune 50 customers rather than Silicon Valley vendors that often fail even though they know how to deploy products at scale.
• The government should focus on procurement and program management, not IT development, a lesson long since learned by large companies. It says that the most important CIO skills are choosing commercial products, implementing them efficiently, and maintaining those systems to prevent cyberattack.
• The federal government should focus on open data instead of open source software development in recognizing that nothing requires the federal government to give citizens systems it builds or buys for free.
• The most important driver of cost and complexity is customization, with code written by 18F, USDS, and other agencies creating a support tail that drives unbudgeted costs.
• The government should modernize its processes across agencies since government-specific processes drive IT cost overruns.
• The government is using technology preferences and vendor-favoring standards instead of competition, which “places the government at substantial risk of failing to acquire the best, most secure and cost effective technology, even if those de facto standards are proposed by well-meaning government employee who ‘came from the private sector.’”

Privacy and Security

Brilliant satire – as usual – from The Onion. Substitute “hospital employee” for “mom.”

Innovation and Research

The NIH issues a $2.3 million grant to the chief epidemiologist at Maryland’s VA system to study why physicians overuse lab tests in believing they are more useful than evidence suggests.

Technology

Major League Baseball – which prohibits the use of Internet-capable devices in the dugout during games because of concerns about stealing or relaying signs — launches an investigation as to why a Diamondbacks coach was captured in a photo taken during a Wednesday wild-card game wearing a smart watch.

Other

Western Australia’s coroner blames Fiona Stanley Hospital’s lack of follow-up for the death of a 41-year-old patient who died of septic shock on March 2015 after being ordered a contraindicated drug. The patient had inflammatory bowel disease and was prescribed mercaptopurine after clinicians failed to notice a red-flag lab result on his electronic chart. The coroner noted that the hospital now watches patients who are ordered the drug more closely and has developed new requirements for reporting abnormal results, but also recommends that the hospital install better patient tracking systems and send lab results to the physicians overseeing treatment.

The chief cardiologist of Willis-Knighton Hospital System (LA) resigns as part of a no-confidence vote in the hospital’s CEO, who has run the hospital for a record 52 years. Critics say he has been too slow in making changes and refuses to upgrade the hospital’s computer systems. The system wasn’t mentioned, but Googling suggests that the hospital has run Meditech and Siemens/Cerner Soarian in the past.

A Utah neurology clinic that was previously sued for unpaid wages and investor fraud leaves patients without access to their MRI results when it shuts down without notice. The owner blames the clinic’s closure on an electrical surge that damaged its computers, but says he sent its electronic records to Salt Lake Regional Medical Center (UT), which was able to recover those of a patient quoted in the newspaper article.

A jury finds that a hospital’s collection agency isn’t meeting legal notification requirements when it sends a collection letter via a secure PDF email link since, unlike reliable postal mail,  there’s no strong likelihood hat the intended recipient will read the letter. The collection company’s own software proved that the intended recipient did not open the letter. The judge summarized, “She was required to open an email and then click through over the Internet to an unknown web browser inviting her to then open a ‘Secure Package’ … modern consumer practices are not conducted this way. Although a consumer may regularly open e-mails from persons and companies she knows and to which she has given her email address for communications (like a recognized email from the utility company or the bank one does business with), there is no evidence that Ms. Lavallee should have recognized as safe an email from Med-1 Solutions.”

This is fascinating: one of 12 companies that were awarded medical marijuana growing permits by Pennsylvania’s Department of Health in June is offering the never-used permit and its 47,000 square foot cultivation facility for sale at $20 million. The company, run by a former candidate for governor, wants to obtain an even more lucrative clinical research (CR) license that would allow it to investigate the medical benefits of marijuana in partnering with a teaching hospital, which would also let it open another growing facility and to operate six storefront dispensaries. Six of the eight Pennsylvania CR permit holders have already signed research agreements with medical schools —  Penn, Drexel, Thomas Jefferson, Temple, UPMC, and Lake Erie College of Osteopathic Medicine. The company’s chief medical officer is the recently retired president of MedStar’s medical group.

Sponsor Updates

• Influence Health announces its 2017 EHealth Excellence Award winners.
• The Chartis Group publishes a white paper titled “Solving the IT Investment Paradox.”
• Black Book names Nuance as the leading vendor for end-to-end healthcare coding, clinical documentation improvement, transcription, and speech recognition technology.
• McLaren Flint (MI) implements an RTLS-smart pump interface between Versus and B. Braun, allowing clinicians to see on a real-time floor plan where pumps are located and whether they are actively infusing to improve re-distribution. 
• A Health 2.0 conference demo shows how FDB’s Meducation solution, previously available only to providers, can now be viewed and shared by a patient-controlled app.
• EClinicalWorks will exhibit at the Louisiana Primary Care Continuing Education Conference October 10-12 in Lake Charles.
• FormFast and Iatric Systems will exhibit at AHIMA October 7-11 in Los Angeles.
• Healthwise, Image Stream Medical, and Imprivata, and Intelligent Medical Objects will exhibit at the Cerner Health Conference October 9-12 in Kansas City, MO.
• Influence Health announces its 2017 EHealth Excellence Award Winners.
• ConnectiveRx will exhibit at the IPatientCare’s national user conference October 6-7 in New York City.

Blog Posts

• Extinguish Physician and Nurse Burnout: How Health IT Can Help Clinicians Love Their Jobs Again (Spok)
• Save your data (and your budget) from cyberattacks (Meditech)
• What is Revenue Integrity and Why It’s So Important (Hayes Management Consulting)
• Revenue Cycle Optimization: End-to-End Assessments (The HCI Group)
• How Healthgrades Uses Data Science to Help Hospitals Engage Consumers (Healthgrades)
• Huntzinger and Next Wave Health Advisors Celebrate National Health IT Week (Huntzinger Management Group)
• Clinical Workflow Optimization (Impact Advisors)
• 5 Essential Skills for the New Healthcare Marketer (Influence Health)
• 3 Reasons Paper is Hurting Healthcare Payments (InstaMed)
• In the Eye of a Hurricane: Making Connections During a National Disaster (InterSystems)
• Think Patient Access is a Problem in Boston? Try Accessing Care in Rural Areas (Kyruus)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 10/4/17

Top News

The Supreme Court in it its first day of the new 2017 term hears opening arguments over companies that require employees to sign away their right to sue them over employment issues and force them into arbitration instead. Epic was one of three companies whose attorneys argued their positions Monday.

Liberal justices expressed concern that allowing such agreements rolls back employee rights by decades and discourages expensive individual employee lawsuits, while the court’s conservative members opined that mandatory arbitration clauses are legal and that employees can as a group hire the same attorney to reduce litigation cost.

The Obama White House had initially asked the Court to hear the case in support of the NLRA, but the new administration now sides with the employers as represented in the proceedings by its Deputy Solicitor General.

The main issue is whether arbitration agreements are legal under the Nation Labor Relations Act, which gives employees the right to take collection action. The attorney representing the companies argues that the NLRA guarantees the right of employees to have a forum convened, but once that has happened, employers can present defenses that include previously signed arbitration agreements, an argument to which one justice took exception in interpreting NLRA as covering all workplace issues.

A decision in favor of the employees would invalidate the employment agreements of up to 60 million Americans. Two courts have ruled that Epic’s arbitration clauses are illegal, while another ruled that they are legal.

The court will render its decision later in the term.

Reader Comments

From Stella Overdrive: “Re: Allscripts. Black Book’s survey finds that 96 percent of McKesson Paragon customers are optimistic that Allscripts will improve their satisfaction, but it reads like an Allscripts commercial. Similar studies by Reaction and KLAS found high levels of skepticism among Paragon customers, with KLAS reporting that only 29 percent were favorable and Reaction saying that the acquisition would actually be a deterrent to attracting new customers. Do you know if Allscripts underwrote the Black Book study, and if so, was there appropriate disclosure? Seems like it might have been commissioned as damage control given negative market reaction to the acquisition.” A Black Book spokesperson says the company did not break from its strong stance against allowing vendors to participate or influence the survey  process – no company or payment was involved in the Paragon user survey. I read the more detailed survey notes and came up with these points:

• The survey response rate was 23 percent, with 280 respondents representing 66 facilities. I don’t know how many hospitals are running Paragon to know if that’s a significant percentage of sites.
• Black Book wisely focused on hospital decision-makers rather than end users.
• The survey found that none of the respondents have developed new plans to replace Paragon, although that’s not surprising since the acquisition was announced only a few weeks ago.
• The report says that 96 percent of boards are “confidently optimistic” (I would have expected “cautiously optimistic”) that Allscripts will do a better job than McKesson, which might not be a high bar to clear. There’s also the question of how knowledgeable board members would be on IT topics.
• Two-thirds of the hospitals say they don’t have the money to replace Paragon in the next two years and will instead focus on revenue cycle management, population health management, and analytics. That’s probably the most important finding of the survey. 
• Eight-one percent of IT leaders representing 58 facilities say they are receptive to the Allscripts takeover.

From Gideon: “Re: Allscripts. Layoffs in the former McKesson’s professional services area on the day the merger was finalized – PMs, tech, and interface resources. The words used in the termination letter were, ‘’Unfortunately, the new organization structure doesn’t include your position.’” Unverified, but reported by several readers. Layoffs by either company are, unfortunately, hardly newsworthy, and certainly an acquiring company will nearly always – immediately or eventually – start trimming costs involving any assumed redundancy to help pay for the acquisition’s cost.

From Givenchy: “Re: Athenahealth. Hospitals are retreating. Following the failed implementation at Jackson Medical (AL), about 20 hospitals are cancelling scheduled go-lives. At least three have returned to their previous systems after collection and cash flow issues and clinician dissatisfaction. Veterans Memorial Hospital (Waukon, IA), Kimball Health Services (Kimball, NE), and Appleton Municipal Hospital (Appleton, MN) have returned to CPSI owned-products.” Unverified. 

From Publius Tullius: “Re: KLAS at Epic’s UGM. In the ‘photo is worth 1,000 words’ category, KLAS’s VP in wizard garb. I can’t think of worse optics for two organizations that are already intrinsically linked amidst concerns of bias. People in the industry joke that KLAS is Epic’s marketing arm and this doesn’t help.”

From Corny Collins: “Re: NYC H+H. NYC tax dollars hard at work as officials played dress-up with Epic employees at UGM.” I disagree. Their attendance (I’ve blurred their ID since it felt creepy otherwise) is reasonable and taxpayer accountability doesn’t require frostiness with their vendor. I agree, however, that healthcare people attend a lot of questionable conferences and thereby increase patient costs questionably, although a vendor’s user group meeting when you are spending hundreds of million dollars to implement their product doesn’t spring to mind as an obvious excess. Those of us with health system experience struggle with appeasing valuable employees whose self-worth is defined by running around like a big shot at conferences of questionable ROI, but the employer has to set the parameters and assess the value they receive in return for the cost and out-of-office time. A better target is the HIMSS conference, where people who clearly have no good reason to attend dutifully pack the exhibit hall because they like the attention and networking and can convince their employer to foot the bill. Meanwhile, NYC H+C may need some wizardry as it says it’s down to 18 days of cash on hand.

From Journomaniac: “Re: HIStalk. You must have had partnership or acquisition interest that you haven’t mentioned but should in the interest of full disclosure since you criticize other sites.” Three health IT sites (that I recall – maybe there were more over the years that I’ve forgotten — have approached me unsolicited wanting me to partner with them, sell out to them, or go to work for them. All three said they would render HIStalk obsolete because of their superior technology, deeper corporate pockets, or more insightful approach, thus leaving me no choice but to throw in with them. I dismissed their inquiries quickly because I like working alone in a way I can be proud of. All three of those sites have folded up their health IT tents while I’m still here doing what I’ve been doing since 2003. That’s all I have to disclose. I’d rather quit than let someone else tell me what to do.

From Abraxas: “Re: VistA. The Indian Health Service uses the VA’s product at no charge. With the VA’s move to Cerner, they haven’t been told whether they will continue to get free access and they have no budget for a replacement EMR. I wonder what will happen to other VistA users once Cerner replaces it in the VA?” I would expect VistA to become an orphan product now that the VA’s attention has been diverted to the Cerner shiny, no-bid object, leaving VistA’s other users without access to the VA’s expensive development. VistA is used by hospitals all over the world as a free public domain product, although some of those are supported by third-party companies like Medsphere and WorldVistA. I invite those with more knowledge about VistA than I have to weigh in on its future outside the VA. Above is part of a 2015 slide I found from the VistA Software Alliance listing VistA’s users.

HIStalk Announcements and Requests

Welcome to new HIStalk Platinum Sponsor ChartLogic, a division of Medsphere. The Salt Lake City, UT-based company, founded in 1994, offers a complete ambulatory EHR solution (EHR, PM, RCM, ERX, patient portal). Providers can create a complete patient note in less than 90 seconds, supported by intelligent voice commands, specialty-specific content (vocabularies, templates, flowsheets, and macros) and a single-page layout. Its practice management system includes a preference-based appointment scheduler, eligibility checking, an automated Collection Center, and quick claims entry and one-click payment posting that reduces claims rejections to less than 5 percent. The company’s browser-agnostic patient portal offers appointment scheduling, mobile intake forms, SMS patient reminders, and online payments to improve patient engagement and experience. ChartLogic also offers services for billing, revenue cycle management, and managed IT and service desk. The Department of Defense recognized the company a few weeks ago for its support of the National Guard and Reserve, a program led by ChartLogic EVP and former Army Ranger Chris Langehaug. Thanks to ChartLogic for supporting HIStalk. 

I found this ChartLogic EHR overview on YouTube.

Webinars

October 17 (Tuesday) noon ET. “Improve Care and Save Clinician Time by Streamlining Specialty Drug Prescribing.” Sponsored by: ZappRx. Presenter: Jeremy Feldman, MD, director, pulmonary hypertension and advanced lung disease program and medical director of research, Arizona Pulmonary Specialists. Clinicians who treat pulmonary arterial hypertension can spend an average of 20 minutes to prescribe a single specialty drug and untold extra hours each month completing prior authorization (PA) paperwork to get patients the medications they need. This webinar will describe how Arizona Pulmonary Specialists automated the inefficient specialty drug ordering process to improve patient care while saving its clinicians time.

October 19 (Thursday) noon ET. “Understanding Enterprise Health Clouds with Forrester:  What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD, chief medical officer, Salesforce; Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

October 26 (Thursday) 2:00 ET. “Is your EHR limiting your success in value-based care?” Sponsored by: Philips Wellcentive. Presenters: Lindsey Bates, market director of compliance, Philips Wellcentive; Greg Fulton, industry and public policy lead, Philips Wellcentive. No single technology solution will solve every problem, so ensuring you select the ones most aligned to meet your strategic goals can be the difference between thriving or merely surviving. From quality reporting to analytics to measures building, developing a comprehensive healthcare strategy that will support your journey in population health and value-base care programs is the foundation of success. Join Philips Wellcentive for our upcoming interactive webinar, where we’ll help you evolve ahead of the industry, setting the right strategic goals and getting the most out of your technology solutions.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD, executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect, director, National Center for Primary Care, and associate professor, Morehouse School of Medicine;  Gary Palgon, VP of  healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

First responder software vendor ESO Solutions acquires the Firehouse emergency management software business of Conduent Government Solutions.

Kiio — whose platform screens for low back pain, joint replacement, and rehabilitation and offers exercise guidance — raises $1 million from Wisconsin-based not-for-profit insurer WEA Trust.

Sales

Olmsted Medical Center (MN) chooses Epic to replace the former McKesson (I think they were on Series, but I’m not positive). UPDATE: readers say Olmsted was using Cerner CommunityWorks for inpatient, with which it has reached HIMSS EMRAM Stage 6, and McKesson for ambulatory despite undated information I saw mentioning that it was running McKesson Series and McKesson-acquired MED3OOO.

People

Robert Barras (The Advisory Board Company) rejoins CTG as VP of healthcare sales.

Seattle Children’s (WA) hires Zafar Chaudry, MD, MSC, MIS, MBA (Cambridge University Hospitals NHS Foundation Trust)  as SVP/CIO.

Senior living community software vendor Caremerge (Merge Healthcare) hires Nancy Koenig as CEO. She replaces founder Asif Khan, who remains as board chair.

Larry Wolf (Strategic Health Network) joins MatrixCare as chief transformation officer.

MedeAnalytics hires Tyler Downs (TriZetto) as CTO.

Julie Mann (Optum Analytics) joins Holon Solutions as SVP of sales.

ViTel Net hires Richard Bakalar, MD (KPMG) as VP/chief strategy officer.

Announcements and Implementations

A new Reaction report on telemedicine finds that physicians overwhelmingly support the use of telemedicine to replace the 20-30 percent of visits that don’t require physical examination. A surprising two-thirds of respondents either contract as a telemedicine provider or have considered such moonlighting. Hospitals are mostly using telemedicine for population management or follow-up care rather than for primary care visits as only 14 percent say such services have boosted their revenue. The biggest telemedicine platform vendor by far is “homegrown.”

Sidewalk Labs, an urban innovation group within Google parent Alphabet, announces Cityblock, which will offer residents of low-income communities who are covered by Medicare or Medicaid a care team that provides doctors, coaches, technology tools, and a health plan. The service will launch next year.

HIMSS Analytics adds the former CapSite vendor contracts database to its Logic platform, renaming it Logic Source.

EClinicalWorks adds a self-service option for customers to connect with CommonWell and Carequality.

A Black Book survey finds that while hospitals and medical practices are increasing their IT outsourcing and like the prospect of increased efficiency at a lower cost, their satisfaction with outsourcing companies is decreasing. Most of that dissatisfaction involved IT managers who are forced to manage an inexperienced health IT outsourcing vendor. The top-scoring EHR vendors were Cerner, Meditech, and Allscripts.

A small Dimensional Insight hospital CIO/CMIO survey concludes that less than half of hospitals have implemented enterprise-wide data governance, causing problems with data integrity and access.

Infor launches Cloverleaf Consolidator for data aggregation and exchange in a multi-EHR environment.

JAMA will launch a broad-topic, open access journal in early 2018. 

Fujitsu announces a new palm vein biometrics sensor for its PalmSecure F-Pro Suite authentication solution.

Government and Politics

HIMSS asks Congress to:

• Elevate the HHS chief information security officer role to be equivalent to its CIO and make that position responsible for creating a cybersecurity plan.
• Pass the CONNECT act that would remove geographic restrictions for telemedicine.
• Increase funding for rural healthcare broadband coverage discounts and adopt CDC electronic information flow for case reporting, lab reporting, disease surveillance, and death reporting.

Technology

A home care provider in Australia launches a “holographic doctor” in which physicians can participate in a home nurse consultation via mixed reality technology that uses Microsoft HoloLens. Both doctor and patient wear a virtual reality headset that allows them to see each other in real time along with the patient’s healthcare data.

Other

A Health Affairs article finds that hospital interoperability didn’t improve much from 2014 to 2015 as less than 20 percent of them reporting that they “often” use outside patient information to make clinical decisions.

A hospital in Scotland cancels surgeries after going back to paper following flooding of its basement data center.

Ohio National Guard Captain Michael Barnes develops a veteran suicide prevention program as part of his coursework at The Ohio State University to attain a master’s degree in nursing.

Sponsor Updates

• Employees of The Chartis Group held a community service event at its annual retreat in New Orleans, supporting Boys Town, Covenant House, Raintree, Salvation Army, and YMCA.
• A Spok case study describes the use of Care Connect by Union Hospital of Cecil County (MD) to reduce communication breakdown.
• Casenet will exhibit at the Change Healthcare Inspire Conference in Philadelphia this week.
• Ability Network is named a finalist in the Tekne Awards that recognizes technology innovation in Minnesota.
• Nordic posts a podcast titled “How do I plan for a successful EHR go-live?”
• AdvancedMD will exhibit at the American Society for Dermatologic Surgery October 5-8 in Chicago.
• Aprima will exhibit at the American Osteopathic Association Conference & Exhibition October 7-9 in Philadelphia.
• Datica publishes a new report, “Public and Private Cloud Computing within Healthcare.”
• Besler Consulting will exhibit at AHIMA October 7-11 in Los Angeles.
• Carevive and Crossings Healthcare Solutions will exhibit at the Cerner Health Conference October 9-12 in Kansas City, MO.
• CoverMyMeds will exhibit at the American Association of Medical Assistants Annual Conference October 6-9 in Cincinnati.
• The Nashville Business Journal includes Cumberland Consulting Group on its Fast 50 list for the third consecutive year.

Blog Posts

• Patients Rely on Your Planning During National Disasters (Optimum Healthcare IT)
• Utah Hospital Aftermath: What Police Precincts Need to Do (AdvancedMD)
• Coming soon at JFR 2017 (Agfa Healthcare)
• Disaster Preparedness (Aprima)
• Looking in the Rearview Mirror at Health 2.0, 2012 (Datica)
• CMS releases a revision to Transmittal 11 (Besler Consulting)
• Senior Independence: A Heart of CareSync Story (CareSync)
• Epic Provider Efficiency Profile (PEP) (Culbert Healthcare Solutions)
• National Health IT Week: A Salute to Healthcare IT (Dimensional Insight)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

Monday Morning Update 10/2/17

Top News

President Trump fires HHS Secretary Tom Price – not for his questionably legal stock trades, for serving as a political lapdog in trying but failing to torpedo the laws he swore to uphold, or even for squandering hundreds of taxpayer dollars on unnecessary charter and military flights — but rather for embarrassing the President in the press coverage about the flights, admitting his wrongdoing, and offering only partial taxpayer reimbursement.

The only regret the former Tea Party member expressed in his resignation letter is that he “created a distraction.”

Price also didn’t mention the $19 million Republicans spent to keep his former seat in the most expensive House race in history. A Republican PAC executive director obviously wasn’t thrilled with Price’s short stay in Washington: “While it was certainly fun destroying [Democratic nominee] Jon Ossoff and attacking Nancy Pelosi for three months, I am hopeful Dr. Price will use his newfound fame and leisure time to jet around the country and help make up for some of the $7 million we spent on the Georgia special election.”

Appointed as interim HHS secretary is Deputy Assistant Secretary for Health Don Wright, MD, MPH, an HHS long-timer who replaced Karen DeSalvo, MD, MPH in the January 2017 administration change. The permanent replacement will almost assuredly, like Price, have credentials that are more political than clinical.

Politico’s list of rumored candidates includes some current and former members of Congress, Dr. Oz, CMS Administrator Seema Verma, Florida Governor Rick Scott, the VA’s David Shulkin, FDA Commissioner Scott Gottlieb, former Louisiana governor Bobby Jindal, HUD Secretary Ben Carson, and Don Wright himself.

Reader Comments

From The Basics: “Re: SSN. Yesterday I visited my local hospital to review a bill. I was shocked to see my whole Social Security number on an employee’s computer screen. She said she didn’t know why it was there since she doesn’t use it. It only takes one dishonest person to steal the identity of patients.”

HIStalk Announcements and Requests

A bunch of us have had our information exposed in Equifax’s breach, although nearly as many of poll respondents have lost interest reading about the breach du jour. Some respondents expressed optimism that “the big one” may force companies to get their security act together, while several others said they’ve placed an indefinite freeze on their credit accounts with the belief that the hassle of unfreezing them as needed is still better than cleaning up the post-breach mess.

New poll to your right or here: should a vendor’s newly announced customer be required to attest that they hold no financial interest in the company?

This Week in Health IT History

One year ago:

• PeriGen acquires Hill-Rom’s WatchChild fetal monitoring system.
• The local paper spotlights the refusal of the Texas Department of State Health Services to release pregnancy and maternal death statistics to reporters interested in why death rates doubled in one year.
• PE firm Warburg Pincus announces plans to acquire Intelligent Medical Objects.
• Former President Bill Clinton, stumping for his wife’s presidential campaign, calls the Affordable Care Act “the craziest thing in the world” because of risk pool limitations.

Five years ago:

• The UK’s Department of Health admits that its contract with CSC requires it to turn custom-developed NHS software back to the company after NPfIT was shut down.
• McKesson announces that it will acquire MED3OOO.
• HIMSS acquires CapSite.
• Patrick Soon-Shiong’s NantHealth announces that the company will work on personalized medicine with Blue Shield of California and St. John’s Health Center. 

Ten years ago:

• A KLAS report on how well clinical systems work for nurses gives all vendors a grade of ‘D’ or below.
• Quovadx acquires Healthvision.
• Microsoft announces its HealthVault PHR.
• MD Anderson redesigns its ClinicStation EMR and CIO Lynn Vogel joins Partners (John Glaser) Vanderbilt (Bill Stead), and Marshfield Clinic (Justin Starren) in an AMIA conference session on homegrown development.
• CMS awards AHIMA a $10 million contract to evaluate the possible change from ICD-9 to ICD-10.

Last Week’s Most Interesting News

• Epic opens the first group of App Orchard products to public access.
• A VA OIG report finds that the DoD is not sharing attempted suicide information with the VA despite a 2014 federal mandate.
• The American College of Radiology and SIIM hold a session and a conference, respectively, on use of artificial intelligence in medical imaging.
• Senate Republicans fail to bring the Graham-Cassidy bill to a vote.
• FDA chooses the digital health software vendors that will participate in its software precertification program.

Webinars

October 17 (Tuesday) noon ET. “Improve Care and Save Clinician Time by Streamlining Specialty Drug Prescribing.” Sponsored by: ZappRx. Presenter: Jeremy Feldman, MD, director, pulmonary hypertension and advanced lung disease program and medical director of research, Arizona Pulmonary Specialists. Clinicians who treat pulmonary arterial hypertension can spend an average of 20 minutes to prescribe a single specialty drug and untold extra hours each month completing prior authorization (PA) paperwork to get patients the medications they need. This webinar will describe how Arizona Pulmonary Specialists automated the inefficient specialty drug ordering process to improve patient care while saving its clinicians time.

October 19 (Thursday) noon ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD, chief medical officer, Salesforce; Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD, executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect, director, National Center for Primary Care, and associate professor, Morehouse School of Medicine;  Gary Palgon, VP of  healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Medication risk management technology vendor Tabula Rasa HealthCare acquires University of Arizona medication therapy management spinoff SinfoniaRx for $35 million in cash.

A Wisconsin court reduces the $940 million awarded to Epic in its intellectual property lawsuit against Tata Consultancy Services to $420 million. The original judgment violated Wisconsin law, which limits punitive damages to twice the compensatory damages, causing Epic to suggest a lower figure of $720 million. Epic says Tata employees working as Kaiser Permanente consultants stole thousands of company documents to help Tata create a competing system, but Tata says its lawyers believe the award can be set aside completely on appeal since Tata did not benefit from the information.

Sales

In Canada, Alberta Health Services signs a $368 million contract to implement Epic. It will replace 1,300 systems that it claims will cover most of the project’s overall $1.2 billion cost, although the province’s auditor is skeptical.

Methodist Le Bonheur Healthcare (TN) will implement the PatientTouch communication and clinical workflow platform from PatientSafe Solutions.

Decisions

• Mammoth Hospital (CA) will go live on Cerner Millennium in October 2017.
• Osceola Medical Center (WI) will switch from Evident to Athenahealth in January 2018.
• Jersey Shore Hospital (NJ) will replace Meditech with Epic in April 2018.
• Memorial Hospital (IL) will switch from Evident to Epic in November 2017.
• St. Francis Memorial (NE) Hospital will replace McKesson with Cerner in 2018.

These provider-reported updates are supplied by Definitive Healthcare, which offers a free trial of its powerful intelligence on hospitals, physicians, and healthcare.

People

Don Woodlock (GE Healthcare) joins InterSystems as VP of HealthShare.

OurHealth hires Brian Norris, MBA, RN (Aledade) as VP of analytics.

Announcements and Implementations

Black Book names its 50 health IT disrupters and challengers.

UMass Memorial Health Care was scheduled to go live on its $700 million Epic project this past weekend, replacing Siemes/Cerner Soarian. 

Government and Politics

The VA gives Congress the required notice that it plans to sign a no-bid contract with Cerner within the next 30 days. Secretary David Shulkin also announces that the VA will end work on 240 of its 299 open software projects, many of them floundering, to shift resources to the Cerner implementation. Shulkin urged private sector employees to join the VA’s Cerner implementation “because we need the A team on this.”

Meanwhile, the VA’s Shulkin has his own Tom Price-like problems to deal with as the Washington Post discovers that a taxpayer-paid trip to Europe included, in addition to discussions with officials in Denmark and England initiated by the VA, attendance at the Wimbledon championship and a cruise on the Thames that also included his wife, four other travelers, and six-person security detail. He took the trip, about half of which didn’t involve government business, less than two weeks after demanding that VA executives approve only essential travel.

The US Supreme Court will hear arguments Monday in a federal labor case that involves Epic and two other companies, a key issue being Epic’s requirement that employees sign away their rights to sue the company over labor issues and instead submit to arbitration.

Other

Performer Cher sues Patrick Soon-Shiong for stock sale fraud, claiming that a drug company convinced her to sell back her shares cheaply and then sold the company for a higher per-share price to Soon-Shiong’s NantCell. The suit says Soon-Shiong paid $15 million for the company that is now worth $1 billion.

Temple University Health System (PA) attributes its $23 million budget shortfall primarily on the implementation of Epic, mostly due to high-than-expected staffing costs and its impact on operations improvement goals.

The president of Erlanger Health System (TN) says its 67 percent drop in net income from operations in the fiscal year is mostly due to its Epic implementation costs, as the health system paid Epic $33 million this year. However, revenue exceeded budget, also due to Epic.

Dean Sittig, PhD, biomedical informatics and bioengineering professor at The University of Texas Health Science Center at Houston, just published a new book on informatics terms. Not sure if you need it? Take this 10-question multiple choice informatics terminology quiz that Dean created at my suggestion, check your score at the end, and then let Dean help you do better if needed. 

Here’s Vince’s latest 30-year look-back on the health IT industry, which addresses the DoD’s 1987 EHR bid and the birth of HL7.

Weird News Andy calls this DWI – driving while immature. Rady Children’s Hospital rolls out (no pun intended) little cars that peds patients can “drive” (they’re actually controlled remotely) to the OR to help them relax before their procedure. The kids – like their surgeons with their larger equivalents – can choose from among a BMW, Mercedes, or Lamborghini.

Sponsor Updates

• QuadraMed, a Harris Healthcare company, and T-System will exhibit at AHIMA October 7-11 in Los Angeles.
• Salesforce announces $50 million donation and 1 million volunteer hours to further computer science education.
• The SSI Group will exhibit at the NJ HFMA Annual Institute October 4 in Atlantic City.
• Surescripts will exhibit at the EClinicalWorks 2017 National Conference October 6-9 in Grapevine, TX.
• Versus Technology will exhibit at MD Expo October 5-7 in Orlando.
• Boston Magazine includes ZappRx CEO Zoe Barry on its list of Bright Young Things.
• ZeOmega will exhibit at Change Healthcare’s Inspire Change Healthcare Solutions Conference October 2-5 in Philadelphia.
• Lightbeam Health Solutions and Experian Health will exhibit at the NAACOS Fall Conference October 4-6 in Washington, DC.
• Logicworks earns PCI DSS Level 1 Certification for the sixth straight year.
• Navicure will exhibit at the EClinicalWorks National Conference October 6-9 in Grapevine, TX.
• Netsmart will exhibit at the CBHC Annual Behavioral Health Conference October 4 in Breckenridge, CO.
• Clinical Computer Systems, developer of the Obix Perinatal Data system, will exhibit at the University of Iowa Health Care Children’s & Women’s Services Fall Nursing Conference October 2-3 in Coralville.
• PatientSafe Solutions will exhibit at the 2017 IntegraTe 2017 South Florida HIMSS event October 4 in Davie, FL.
• The Metro Atlanta Chamber selects Patientco as one of seven companies to join its first cohort of Backed by ATL businesses.
• PokitDok will present at Health 2.0 October 3 in Santa Clara, CA.

Blog Posts

• Join Us At HUBWeek (Qpid Health)
• Wearables 2.0: It’s All About the Data (Redox)
• 6 ways the health care industry can protect itself from cyber criminals (Advisory Board)
• Healthcare Blockchain on Its Way? (The SSI Group)
• Writing Subject Lines that Patients Will Actually Open: With 9 Examples to Get You Started (Solutionreach)
• 5 Goals of Interoperability (Summit Healthcare)
• HEDIS lessons from the ant and the grasshopper (Verscend Technologies)
• Celebrating the value of health IT. (Voalte)
• SaaS or Managed Contact Center? Soon There Could Be a Better Option (West Corp.)
• EAI/ESB Resource Allocation: How Much is Too Much? (Liaison Technologies)
• Nursing Home Emergency Preparedness for Extreme Weather (LiveProcess)
• Wait times down 5 minutes in 2016 (MedData)
• How to Lose a Patient in 10 Ways (Navicure)
• Home Health Groupings Model: What Is It? (Netsmart)
• The Value of Physician Charge-Note Reconciliation (PatientKeeper)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/29/17

Top News

Epic announces at UGM go-live of its App Orchard, offering software from:

• American Joint Committee on Cancer (cancer staging forms)
• Aunt Bertha (connecting patients to social services)
• Cedars-Sinai Health System (personal device data flowsheets)
• DocASAP (patient scheduling)
• Doctella (patient education)
• HealthDecision (shared decision-making)
• Healthfinch (patient visit planning, prescription refill processing)
• ImageMoverMD (EHR image integration)
• Impathiq (chest pain protocols)
• Northwestern University (patient outcomes monitoring)
• Parachute Health (durable medical equipment ordering)
• PeraHealth (at-risk patient identification)
• StayWell (patient education)
• Tissue Analytics (wound documentation)

Epic actually rolled out the App Orchard site early this year, but this is the first public access to the apps it contains.

Epic’s 1.5-day App Orchard Conference will be held November 9-10 at its Verona, WI campus.

Reader Comments

From Kim Wisconsin: “Re: Epic UGM. Clients watched KLAS VP Taylor Davis and Judy Faulkner prance together in wizard costumes on stage. Needless spending on top of what it cost Epic to attain Best in KLAS?” Unverified. Epic’s UGM involves a lot of voluntary whimsy and I’m OK with that, but I’m always skeptical of KLAS’s objectivity and having one of its executive participate in a vendor’s user group meeting skit does little to allay my concerns. Imagine a Consumer Reports editor cavorting on stage at a Ford PR event, although that’s unfair since KLAS is light-years away from the objectivity and science behind Consumer Reports despite the inevitable industry comparisons. Still, customers of both Epic and KLAS make their own informed decisions, so they know what they’re buying and it’s nobody else’s business.

From George St. Short: “Re: executive attributes. What is your observation about strengths and weaknesses and how it affects companies?” That’s a broad topic, but I will summarize thusly. Most of us know our strengths. We don’t, however, know our weaknesses, and that’s where we stumble. Just ask the people you work with to list what you’re bad at. Try to improve, get someone else to handle that function, or both.

From The PACS Designer: “Re: digital pathology. The era of digital pathology is upon us and can be seen through this digital pathology sample. You will see the digital pathology records in your EHR when vendors begin to add them to their EHR systems in the years to come.”

From OnlyForGiggles: “Re: national EHR procurement in Singapore. It’s been four years in the running and Allscripts and Epic are the finalists. Cerner didn’t even bother showing up at this month’s HIMSS Asia. Accenture is running the procurement with Oracle as a partner and only Allscripts runs Oracle. The Ministry of Health CIO is a former Accenture partner and has now installed himself also as CEO of the IT arm of the Ministry of Health. He is partial to awarding contracts to his former employer, so both companies would do well to sidle up to Accenture. We see this kind of drama in the US and UK and Singapore, alas, is no exception.”

From The Mechanic: “Re: Athenahealth. One of its 35-bed inpatient sites is already leaving them and returning to CPSI.” Jackson Medical Center (AL) says collections dropped 75 percent after they implemented Athenahealth, so they’ve gone back to the Thrive EHR solution offered by CPSI subsidiary Evident in what they call a fairly easy transition. 

From Super Bee: “Re: EClinicalWorks. Cold call emails cite an ‘AmericanEHR’ survey that finds EHR tops at many categories. It would be more impactful if they actually provided the study, but in addition, ECW isn’t on any of that site’s Top 10 lists.” That site doesn’t inspire a lot of confidence with outdated information and no recent news items. It was developed by the American College of Physicians to sell reports and to charge EHR vendors to create profiles on its site or to run ads. Its top five EHRs by user satisfaction are CattailsMD (which I thought was long gone or at least renamed, but maybe not), Praxis, Waiting Room Solutions, ABELMed, and Sevocity.

From Beefy Goodness: “Re: ONC’s inpatient EHR certification stats. Epic has overtaken Cerner for the #1 spot in data updated through July.” The chart is above, although it also list hospitals using Siemens Medical Solutions that might be reasonably added to Cerner’s total to keep it on top. Epic is the only vendor that has customers using 2015 certified technology. Also note that while the data source was updated in July 2017, the graphic depicts only participation through the 2016 program year.

From Spacemen Collection: “Re: Sunquest. President Matt Hawkins is leaving, to be replaced by Mike Epplen, who has been president of fellow Roper acquisitions Data Innovations and Atlas Medical.” Unverified, although the non-anonymous source is solid. UPDATE: Hawkins will become CEO of the combined Navicure-ZirMed when that merger is completed in early November.

From Frank Sumatra: “Re: MyWay. Physicians are telling me that Allscripts will shut off the hosted version within five weeks, but can’t get them their data for 12 weeks. Practices will also have to pay $5,000.” Unverified. I invited the Allscripts media contact to comment but haven’t heard back. MyWay was retired several years ago as I recall to avoid adding ICD-10 support, so practices have had five years to seek an alternative. MyWay is disproportionately represented among the many embarrassing points in the company’s history (search HIStalk for a fond look back).

HIStalk Announcements and Requests

Welcome to new HIStalk Platinum Sponsor Vocera. The San Jose, CA-based company offers the leading platform for clinical communication and workflow, with 1,400 hospital and health system customers around the world using smartphone-based secure texting or making hands-free calls using the Vocera Badge. Vocera interoperates with 120 clinical systems to reduce alarm fatigue, reduces staff response time, and improves patient care, safety, and experience. Vocera ensures that critical information reaches the right person at the right time on the right device, or as Halifax Health VP/CIO Tom Stafford says, “There is no other communication solution I’m aware of that can send a notification as closely and instantly to a nurse than the Vocera system.” Hospitals use the system to increase ED and OR throughput, prioritize clinical alerts, optimize patient placement, improve collaboration, strengthen patient communication, and reduce care team burnout. Halifax Health just implemented a real-time sepsis surveillance program by integrating Wolters Kluwer Health’s POC Advisor with its Vocera technology to quickly alert clinicians of a potential sepsis case, while Dayton Children’s Hospital (OH) connects pediatric patients to nurses by connecting Hill-Rom’s nurse call system with :Star Trek”-like Vocera badges to alert them when the child presses buttons for “pain” or “potty.” Gartner’s Hype Cycle report names Vocera as an example of a technology vendor with offerings in several categories of the real-time health system. Thanks to Vocera for supporting HIStalk.

I found this new YouTube video that describes Halifax Health’s use of Vocera in its ED.

This week on HIStalk Practice: Volunteers in Medicine Clinic Executive Director Raymond Cox, MD discusses the role data access plays in caring for the underserved. PeakMed Direct Primary Care founder and CMO Mark Tomasulo, DO shares his thoughts on the ways attempts at health insurance reform are driving the DPC business model. Deadline extended: HIStalk sponsors, submit your MGMA details for inclusion in our annual must-see vendor’s guide over at HIStalk Practice.

Webinars

October 17 (Tuesday) noon ET. “Improve Care and Save Clinician Time by Streamlining Specialty Drug Prescribing.” Sponsored by: ZappRX. Presenter: Jeremy Feldman, MD, director, pulmonary hypertension and advanced lung disease program and medical director of research, Arizona Pulmonary Specialists. Physicians who treat pulmonary arterial hypertension can spend an average of 20 minutes to prescribe a single specialty drug and untold extra hours each month completing prior authorization (PA) paperwork to get patients the medications they need. This webinar will describe how Arizona Pulmonary Associates automated the inefficient specialty drug ordering process to improve patient care while saving its clinicians time.

October 19 (Thursday) noon ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD, chief medical officer, Salesforce; Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD, executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect, director, National Center for Primary Care, and associate professor, Morehouse School of Medicine;  Gary Palgon, VP of  healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Leerink Transformation Partners forms its first healthcare IT growth equity fund with $313 million in assets under management, led by managing partners Todd Cozzens (Marquette Medical, Picis, Optum) and Jared Kesselheim, MD, MBA, both previously with Sequoia Capital and Bain Capital Ventures. The fund’s initial investments are Outcome Health, Scientist.com, Vera Whole Health, PatientPing, Health Catalyst, and Kyruus. 

IBM, which has laid off a significant part of its US workforce, now employs more people in India than in the USA, supporting the theory that low-cost overseas labor moves up the food chain from hardware assemblers to knowledge workers. 

Sales

Emory Healthcare (GA) chooses Kyruus’s provider data management and patient access solutions.

South Africa’s Areta Health will implement Medsphere’s subscription-licensed, cloud-hosted healthcare IT solutions in its Specialist Day Hospital system.

People

UW Medicine (WA) hires Joy Grosser (University Hospitals) as CIO. She had been CIO of University Hospitals for just over a year.

Ed Gaudet (Iboss Cybersecurity) joins Censio as CEO.

CheckedUp hires Jim Decker (AMD Group) as VP.

Seattle Children’s (WA) promotes Eric Tham, MD, MS to VP and associate CIO over research IT, clinical applications, and analytics.

Announcements and Implementations

The American College of Radiology’s newly formed Data Science Institute hosts its first meeting in its Reston, VA headquarters, convening an international group of artificial intelligence experts, device vendors, and physicians to discuss the use of algorithms in clinical workflows. ACR DSI is building consensus around a vendor-neutral framework to apply AI to patient care that will include developing imaging use cases, setting interoperability standards, testing algorithms, and addressing regulatory issues. 

Society for Imaging Informatics in Medicine holds its second conference on using machine intelligence in medical imaging (SIIM C-MIMI) at Johns Hopkins Medicine, with keynotes offered by presenters from Google Cloud and the FDA.

Allscripts will integrate medical reference and patient education information from Merck Manuals into its EHRs via an HL7-compliant Infobutton.

Nuance releases Dragon Medical Virtual Assistant, which applies voice biometrics and text-to-speech via a smart speaker conversational user interface to automate high-value EHR clinical workflows.

Lightbeam Health Solutions will integrate AI technology from DocSynk into its population health management platform to improve identification and targeting of patient groups.

Ability Network announces the Ability Insight Medicare revenue cycle analytics and benchmarking application for SNFs, home health agencies, and other LTPAC organizations.

Talent management solutions vendor HealthcareSource launches a healthcare job search site that is integrated with its Position Manager applicant tracking system. The company’s CEO is industry long-timer J.P. Fingado (API Healthcare, Cerner, Dynamic Healthcare Technologies). HealthcareSource says it has 3,000 healthcare customers of its Quality Talent Suite.

Healthcare Growth Partners posts the first in a six-part series on due diligence in health IT transactions, this installment covering accounting and tax considerations.

Government and Politics

The Department of Justice charges several executives of for-profit hospital operator Tenet Healthcare with Medicaid fraud, claiming that some of its Atlanta-based facilities paid $12 million in kickbacks to a medical clinic that serves pregnant women who are in the US illegally, steering them to Tenet hospitals for their deliveries that were then billed to Medicaid for $400 million.

A report on veteran suicide by the VA OIG finds that despite federal mandates going back to 2014, the Department of Defense still does not share attempted suicide information from its DOD Suicide Event Report system with the VA. The report also notes that 11 percent of the patients identified by the VA as being high risk for suicide did not have a suicide prevention safety plan in their EHR record and that the VA’s use of EHR suicide risk flags could be improved. A previous report found that veterans have a 21 percent higher suicide risk compared to civilians, with 20 of them killing themselves each day, 30 percent of those after recent VA visits.

Former HHS CIO Frank Baitman says he doesn’t understand why Healthcare.gov needs to go offline for 12 hours every Sunday (including the first day of open enrollment period) as announced by HHS. The system was down less than 1 percent in previous years vs. a scheduled 6.6 percent this year, triggering several letters from senators to CMS Administrator Seema Verma questioning whether the impetus is political rather than technical. The open enrollment period has already been reduced from 12 weeks to six and outreach programs for signups have been cut almost entirely.

HHS Secretary Tom Price apologizes for the $400,000 worth of chartered plane flights he has taken – some for questionable purposes and five in a single week —  in the past few months in potential violations of federal travel laws, declaring that he won’t take any more charters and that “taxpayers won’t pay a dime for my seat on those planes.” He will repay the $52,000 portion represented by his own seat, but taxpayers remain on the hook for the additional $350,000 Price spent to bring HHS employees along for the ride. Meanwhile, a Politico investigation finds that fiscal hawk Price and his wife also took global trips on military aircraft that raises his total since May to more than $1 million, but HHS says Price reimbursed the government for his wife’s travel. Price, his wife, and eight HHS employees took a private jet from Berlin to Geneva at a cost of $16,000 for the flight offered by several commercial airlines for between $60 and $260. Price railed about Democrats flying charters when he was a Congressman, citing “fiscal irresponsibility run amok in Congress.”

Technology

Fujitsu develops a wearable, hands-free speech translation device that can identify the voices of two speakers and translate their speech into the other’s language. The company claims 95 percent accuracy in a typical hospital setting. It was developed to help hospitals in Japan converse with their patients who don’t speak Japanese.

Other

From Epic’s user group meeting:

• CEO Judy Faulkner talks up Epic’s new Share Everywhere, which allows any provider (even those who don’t use an EHR) to view a patient’s records via C-CDA.
• Faulkner advocates eliminated the term “electronic medical record” in favor of the “comprehensive medical record,” which of course why the term “electronic health record” was created to describe systems that manage information extending beyond the four walls (at least for that term’s first five minutes of life, after which overzealous and often crappy EHR vendors misappropriated the term to describe their unchanged systems to sound sexier).
• Epic demonstrated the use of consumer technology such as Google Home and Amazon Echo that can allow patients to connect to MyChart to request prescription refills.
• The company announced Payment Guardian for reimbursement.
• Epic is working on using artificial intelligence to assist clinician users, with Epic being noted this week in Microsoft’s Ignite Vision keynote speech by CEO Satya Nadella as an AI-first healthcare leader.

CVS joins the opioid abuse fight in a puzzling manner, limiting new opiate patients who are covered by insurance to a seven-day prescription supply, limiting the number of doses its pharmacists will dispense based on product strength, and declining to dispense extended-release opiates until immediate-release products have been tried. It’s interesting that a drugstore chain – which has limited access to a patient’s medical history – feels it needs to override physician prescriptions, although certainly state medical boards, pharmacy boards, and other overseers haven’t made much of a dent in questionable opiate prescribing.

This might be a good early warning. Doctors performing a bronchoscopy on a long-term smoker find that his lung mass isn’t cancer, but instead is an easily removed plastic play set traffic cone he swallowed as a child, which caused no symptoms until 40 years later.

Sponsor Updates

• Boston Software System publishes “Simplifying Legacy System Decommissioning.”
• Parallon Technology Solutions publishes a white paper for CIOs and chief medical officers titled “Upgrading to Integrated Meditech 6.16.”
• Robert Lord, co-founder and president of Protenus, is chosen as a New America Cybersecurity Policy Fellow, where he will focus on defining the program’s next-generation healthcare cybersecurity efforts.
• Datica CEO Travis Good, MD will moderate a panel event at the Health 2.0 conference next week titled “What does the success of digital health look like?”
• Lightbeam Health Solutions publishes a case study describing Princeton HealthCare System’s 15 percent reduction in inpatient admissions after implementing the company’s population health management platform.
• The Chartis Group publishes a white paper titled “The Shift to Value: Understanding Market Dynamics to Inform Your Strategic Course.”
• Meditech AVP Cathy Turner, MBA, RN will serve on a panel at Northeastern University’s Nurse Innovation and Entrepreneurship Summit this week.
• EClinicalWorks will exhibit at Health 2.0 October 1-4 in Santa Clara, CA.
• Iatric Systems will exhibit at the HCCA Regional Conference September 29 in Indianapolis.
• Boston Voyager profiles Image Stream Medical CEO Eddie Mitchell.
• InterSystems will exhibit at the CompuGroup Medical User Conference October 3-5 in Las Vegas.
• Intelligent Medical Objects Senior Software Engineer Yunwei Wang becomes the first to successfully complete the Health Level Seven International inaugural HL7 Proficiency Exam.
• Kyruus will exhibit at the Boston Bar Association’s Life Sciences Conference October 3 in Cambridge, MA.

Blog Posts

• Wearables 2.0: It’s All About the Data (Redox)
• 4 KPI Focus Areas to Ensure Revenue Integrity (Hayes Management Consulting)
• Next Wave Health Advisors Sponsors Dinner for Boston-Area CIOs (Huntzinger Management Group)
• Taking Healthcare CRM into the Future (Healthgrades)
• Health Literacy – Not All Patient Education is Created Equal (Healthwise)
• Technology’s Vital Role in Healthcare and Society (Optimum Healthcare IT)
• Next Wave Health Advisors Sponsors Dinner for Boston-Area CIOs (Huntzinger Management Group)
• Product Management and the Importance of Understanding the Customer (Imprivata)
• Learn How to Write Effective Facebook Ad Copy (Influence Health)
• Think Patient Access is a Problem in Boston? Try Accessing Care in Rural Areas (Kyruus)
• It’s Not Us, It’s You – Why It’s Time to Break Up With Paper (and Meet Automated Payments) (InstaMed)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/27/17

Top News

After culling through the applications of over 100 interested companies, the FDA selects Apple, Fitbit, Johnson & Johnson, Pear Therapeutics, Phosphorus, Roche, Samsung, Tidepool, and Verily to participate in its Pre-Cert pilot program. Announced in late July, the pilot will help the FDA better understand how the fast-tracking of pre-certified companies could impact the market. The nine companies have agreed to give the FDA access to measures related to their software development, testing, and maintenance; and to participate in FDA site visits.

Reader Comments

From Agnes Scott: “Re: Agensian HealthCare (WI) files suit against Cerner for $16 million in lost revenue as a result of a messy changeover from McKesson in 2015. The health system claims it’s still losing $200,000 a month because of coding and billing errors. Cerner claims it fixed the problems in 2016.” 

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect; director, National Center for Primary Care; and associate professor, Morehouse School of Medicine; and Gary Palgon, VP, healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Announcements and Implementations

Singing River Health System (MS) deploys Nuance’s full line of computer-assisted physician documentation products.

Ability Network develops a new analytics and benchmarking tool for home health agencies, SNFs, and LTPAC facilities.

Halifax Health (FL) implements real-time clinical surveillance capabilities and analytics from Wolters Kluwer Health, along with mobile communications technology from Vocera, to more effectively diagnose and treat sepsis.

University of Iowa Health Care adds Carestream’s Vue Motion enterprise viewer, lesion management, and mammography software to its Carestream clinical collaboration platform.

IVantage Health Analytics launches a market intelligence tool to assist hospitals and health systems with strategic planning.

Allegheny Health Network deploys Appriss Health’s PMP Gateway to gives its prescribers access to the state’s PDMP from within Epic.

People

Mount Sinai Health System genomics spin off Sema4 names Jamie Coffin (Source Medical Solutions) president and COO.

Rebecca Farrington (McKesson) joins Healthcare Administrative Partners as chief revenue officer.

Direct Consulting Associates hires Ranae Rousse (Encore) as VP of sales.

Acquisitions, Funding, Business, and Stock

Availity announces an unspecified amount of funding from Francisco Partners and existing investors. The Jacksonville, FL-based company also secured a $200 million revolving credit facility two months ago.

Digital patient education company Outcome Health will hire 2,000 employees by 2022 to help staff its new headquarters in Chicago.

Tempus raises $70 million in a Series C round led by Revolution Growth and New Enterprise Associates. The precision cancer care technology company has raised $130 million since it was launched in 2015 by Groupon cofounders Eric Lefkofsky and Brad Keywell.

PatientSafe Solutions raises $25 million in an investment round led by HighBar Partners, bringing its total raised to just over $141 million.

Government and Politics

TechCrunch reports that the CDC has organized a blockchain development team to assess the effectiveness of distributed ledger technology in the areas of population health and disaster relief.

Sales

Capital Health in the United Arab Emirates will roll out the TrakCare HIS from InterSystems at its Specialized Rehabilitation Hospital and Health Shield Medical Center.

Affirmant Health Network (MI) signs on with Epic for its Constellation software for clinically integrated networks. Affirmant will roll out the “seven-figure” platform across its six health systems, including 26 hospitals.

Vidant Health (NC) contracts with Premier for multi-year consulting, analytics, performance improvement, and supply chain services.

Richland Medical Center (WI) will replace its 20 year-old legacy systems with EHR, PM, and RCM software and services from Aprima Medical Software.

Luxembourg’s federation of hospitals signs on with Agfa Healthcare for enterprise imaging across its 15 hospitals.

Technology

The nonprofit Carolinas Center incorporates Vynca’s advance care planning technology into its My Health Peace of Mind digital planning tool for its network of hospice and palliative care facilities.

Change Healthcare works with The Hyperledger Project to develop a blockchain solution for claims processing and payment transactions.

Healthcare CRM company Evariant develops a call center solution that incorporates appointment scheduling, referrals, marketing automation, event registration, and reminders.

In an effort to better identify at-risk patient populations like prediabetic and undiagnosed diabetic patients, Lightbeam Health Solutions adds AI technology developed by DocSynk to its population health management offering.

Innovation and Research

The charitable arm of the National Council for Prescription Drug Programs gives $40,000 to Johns Hopkin Medicine (MD) as part of a medication safety research project that will assess the effectiveness of adding CancelRx software to the hospital’s existing e-prescribing technology.

Other

Point-of-Care Partners introduces ePrescribing State Law On-Demand to help e-prescribing and EHR vendors stay up to date with regulations in all 50 states.

Epic’s annual user group meeting (and related traffic) kicks off, with Wizarding-themed sessions in high gear today. Closet to 17,000 people are expected to attend, with almost an even split between Epic employees and customers. If tweets are any indication, the company’s App Orchard website is now live.

Sponsor Updates

• AdvancedMD will exhibit at the Ascend rehab therapy business summit September 29-30 in Washington, DC.
• ClinicalArchitecture will exhibit at the Pop Health Forum October 2-3 in Chicago.
• VentureOhio recognizes CoverMyMeds CEO Matt Scantland as Entrepreneur of the Year.
• The Nashville Business Journal recognizes Cumberland Consulting Group as the 10^th fastest-growing company in Middle Tennessee.
• LogicStream Health will host a happy hour during Epic UGM September 27 from 6-8pm CT.
• Imprivata partners with health data integrity and management firm Just Associates to enhance its PatientSecure patient identification solution.

Blog Posts

• Integrated workflow benefits to patients and physicians (AdvancedMD)
• DR 600 X-ray room transformed into a submarine (Agfa Healthcare)
• Mapping Digital Health: An interview with C-SATS co-founder Derek Streat (Datica)
• Healthcare cybersecurity – what you need to know today (Besler Consulting)
• Top Three Goals Behind Revenue Cycle Optimization and Risk Mitigation (Leidos Health)
• Technology’s Vital Role in Healthcare and Society (Optimum Healthcare IT)
• 4 Best Practices for Boosting Your HCAHPS Scores (Spok)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

Monday Morning Update 9/25/17

Top News

HHS Secretary Tom Price, MD decides to cease traveling in chartered planes until after the agency’s inspector general conducts a full review and audit of his travel expenses and the procedures surrounding them. While a timeline has not been released for the review, Price has assured taxpayers that, “We welcome this review. We want to make certain that we have the full confidence of not just this administration, but the American people.”

Reader Comments

From Mike: “Re: Cold call solicitations from ECW. Do you think they’re pressing as a result of the DoJ ruling, or do you see something like this as a best practice? ECW cites an “AmericanEHR” survey that finds the company to be best at many things like training, eRx, usability, satisfaction, population management, etc. This would be more impactful if the actual study was available via the e-mail. A quick skim of AmericanEHR’s website shows that ECW isn’t in any of their Top 10 lists.” I can’t speak to the cold calling, though I suppose it wouldn’t have surprised me in the heady days of HITECH. I’ll invite readers to weigh in with their experiences.

From MJ: “Re: Jackson Medical Center (AL) implements Evident’s Thrive EHR. Not good for Athena from an inpatient perspective. One of their 35-bed sites is already leaving them and returning to CPSI. Surprised the hospital was willing to disclose the cash flow details they saw between the two systems.” I couldn’t find any record of an Athena implementation at JMC. The announcement from CPSI’s Evident subsidiary does mention that the center is returning to Evident due to a 75-percent drop in collections with their previous vendor.

HIStalk Announcements and Requests

Just as I suspected: The vast majority of last week’s poll-takers will not spend an absurd amount of money on the anniversary edition of the iPhone. Ganay laments that there was no third, “hell no” option, while Pushing the Limits believes that if “one wants to purchase a Cadillac and has the resources then one can afford to make that choice; most of us can’t or choose to be a little more fiscally responsible. This pricing will be a real stretch for some who will unfortunately feel they MUST go for it. It is getting out of control, however, if we, as the consumers, continue to fork over these type of dollars. Next year’s version will be even higher. Whatever the market will bear!!” Technology Fan plays devil’s advocate: “Why not buy an X (a good reader poll would be to see if your readers pronounce it iPhone ‘X’ or ‘Ten’)? I purchased a Dell desktop in 1995 for $4,000, which is $6,500 in today’s dollars, so spending $1,000 for a top-of-the line miniaturized computing device that is light years ahead of Windows 95 doesn’t seem so unreasonable.”

New poll to your right or here: Have you been affected by the Equifax breach? Before you respond, I’ll preface this by saying this question is really about how you’ve been affected, and what steps you’ve attempted to take to protect your credit – either through Equifax’s offerings or some other vendor, so please share your experience in the comments section.

This Week in Health IT History

One year ago:

• The GAO slams HHS in a report on cybersecurity preparedness in health IT.
• InstaMed secures a $50 million investment from Carrick Capital Partners.
• Former Tuomey Healthcare (SC) CEO Ralph Cox personally pays $1 million to settle allegations that he illegally compensated doctors in exchange for unnecessary patient referrals to the hospital.
• HITRUST begins exchanging bi-directional cyber threat alerts with the Department of Homeland Security.
• Hillary Clinton outlines her plans for improving healthcare, which includes improving the ACA, working to “integrate our fragmented healthcare delivery systems,” and helping to increase research and innovation.

Five years ago:

• McKesson acquires population and risk management solutions vendor MedVentive for an undisclosed sum.
• HHS Secretary Kathleen Sebelius and US Attorney General Eric Holder warn AHA and other hospital organizations that the government will take appropriate steps to pursue providers who misuse EHRs to defraud Medicare.
• Nuance Communications acquires QuadraMed’s Quantim product line for health information management.
• Nordic Consulting raises growth capital from SV Life Sciences, Health Enterprise Partners, and HLM Venture Partners.
• Navigating Cancer raises $2.3 million to hire developers and integrate its patient portal into EMR applications.

Ten years ago:

• Microsoft wants to buy 5 percent of Facebook for $500 million, thereby valuing the three-year-old, teen-heavy social networking site at $10 billion.
• QuadraMed closes its Misys CPR acquisition.
• Bassett Healthcare (NY) selects McKesson for additional products for its four hospitals and 23 community health centers.
• The market for physician financial information systems is expected to grow from $3.5 billion in 2006 to an anticipated $6.22 billion by 2013.
• Susquehanna Health (PA), the first facility to go live on both Soarian Clinicals and Financials, has signed on with Siemens for additional technology and service solutions.

Last Week’s Most Interesting News

• HHS Secretary Tom Price, MD comes under fire for his use of private jets for job-related travel.
• CMS Administrator Seema Verma announces that the agency will pivot its Innovation Center to offer providers new ways of delivering care.
• Tenet Healthcare sale rumors heat up with HCA rumored as a frontrunner to acquire several Tenet hospitals.
• British Colombia Health Minister Adrian Dix launches an independent review of Island Health’s $178 million Cerner Millennium implementation.
• Equifax suffers fallout from its botched attempts to provide post-breach customer service.

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect; director, National Center for Primary Care; and associate professor, Morehouse School of Medicine; and Gary Palgon, VP, healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Leonardo DiCaprio invests in MindMaze, a Swiss startup that has developed virtual reality technology to help amputees and stroke victims regain movement. The company, which is looking to expand beyond healthcare into entertainment and media, seems to have found a fan in the actor, who has expressed interest in how its software can help make movies more interactive.

National Decision Support Co.’s CareSelect-powered clinical decision support products are now in use in all 50 states.

People

ROI Healthcare Solutions promotes Stacy Bennett to VP of human resources.

Zelis Healthcare names Timothy Wilde (UnityBPO) CTO, Thomas Kloster (Inovalon) CFO, and Edward Fargis (Personal Touch Home Care) chief compliance officer and general counsel.

Announcements and Implementations

NRC Health develops a hospital-focused consumer loyalty index to help providers attract and retain patients.

Decisions

• Bluffton Regional Medical Center (IN) will switch from McKesson to Cerner in 2018.
• Harney District Hospital (OR) will go live with Epic in April.
• Mercy Hospital (IA) will switch from McKesson to Cerner in October.
• Plains Memorial Hospital (TX) switched from TruCode to 3M Encoder last November.

These provider-reported updates are supplied by Definitive Healthcare, which offers a free trial of its powerful intelligence on hospitals, physicians, and healthcare providers.

Government and Politics

ONC eases EHR Certification requirements for vendors in an effort to reduce regulatory burden on health IT developers. First, ONC has revised certification test procedures so that vendors can “self declare” that their products meet 30 of 55 certification criteria. Second, ONC plans to exercise “enforcement discretion” when it comes to conducting randomized surveillance of health IT products.

HHS instructs employees to complete video training on the dangers of leaking information – a move also being carried out across the departments of education, commerce, and the EPA.

Colorado’s new Medicaid claims reimbursement system comes under fire when Colorado Hospital Association data reveals that it has yet to pay several hospitals and health systems $211 million. Operated by DXC Technology, the system has struggled since launching in March, rejecting claims from hundreds of providers due to what state officials have called operator error.

HHS will shut down Healthcare.gov for maintenance from midnight to noon nearly every Saturday during open enrollment, plus during overnight hours on the first day of the enrollment period. Government officials contend the maintenance is routine, though several media outlets have pointed out it is in excess of what occurred during the Obama administration.

Innovation and Research

Google profiles the ways in which biomechanical engineer Anne-Christine Hertz is using Google Street View to help dementia patients travel down memory lane.

In England, Microsoft sets up an AI-focused healthcare department at its research facility in Cambridge that will focus on developing predictive analytics tools. Public health informatics professor Ian Buchan will head up the new department. 

Other

Kaiser Permanente CEO Bernard Tyson points out that transforming healthcare involves individual choice just as much as insurance coverage and technology:

“We need people to change the way they think about their choices when it comes to their own health and to ask themselves: ‘What is my responsibility for eating healthy foods, sleeping enough hours and exercising each day to live a longer, healthier life?’ The future of health is a new frontier with technology, research and individual choice playing an important part. Delivering better health for all means transforming an industry so when someone needs health care, it is delivered in a 21st century way that combines technology with the personal touch.”

Sponsor Updates

• LiveProcess will exhibit at the Indiana Healthcare Emergency Preparedness Symposium September 28-29 in Indianapolis.
• The New York Times Corner Office features LogicWorks CEO Kenneth Ziegler.
• Meditech releases a new case study, “Detecting the Undetected: Meditech’s Surveillance Identifies and Prevents Infections at Valley.”
• National Decision Support Co. will exhibit at Epic UGM September 25-27 in Verona, WI.
• Navicure will exhibit at PDSMED Mindshare 2017 September 27-28 in Kansas City, MO.
• Clinical Computer Systems, developer of the Obix Perinatal Data System, will exhibit at the 8^th Annual Nebraska Section AWHONN Fall Conference September 28-29 in Omaha.
• Black Book recognizes Recondo as a leader in several RCM rankings for 2017.
• Experian Health will present at the HFMA FL Fall Institute September 27-29 in Delray Beach, FL.
• PatientPing is named a runner-up for best tech startup at the Timmy Awards.
• Patientco will host a recruiting meet and greet September 28 in Atlanta.
• The SSI Group will exhibit at the Alabama HFMA Fall Institute September 24 in Miramar Beach, FL.
• SK&A publishes an updated report, “Historical and Current Rates of Physician Access.”
• TriNetX will host Summit17 September 26-27 in Boston.
• Wellsoft will exhibit at the NRHA Critical Access Hospital Conference September 27-29 in Kansas City, MO.

Blog Posts

• Teaching Students How to Use the Cloud (Learn on Demand Systems)
• Why ADT feeds matter and how providers can use them to deliver better care (Lightbeam Health Solutions)
• CMS Home Health Emergency Preparedness (LiveProcess)
• Data Democratization Webinar Recording Available (LogicStream Health)
• How is HITRUST Certification Different From HIPAA? (LogicWorks)
• Expand Your Patient Outreach Beyond the Hospital Bedside through Field Advocacy (MedData)
• CareSelect Imaging Backed by Data (National Decision Support Co.)
• Making the A+ Grade This School Year (Navicure)
• How to Survive Audits by Documenting Medical Necessity in Home Healthcare Part II (Netsmart)
• The Future of Customer Service for Health Plans (NTT Data Services)
• 4 Ways Healthcare Improves When Providers Have Better Patient Booking (PokitDok)
• Counterpoint: Digital Health is Just Getting Started (Redox)
• Dreamforce 2017: Gear up for the Biggest Customer Service Event of the Year (Salesforce)
• Insurers Denying Unnecessary Emergency Room Visits (The SSI Group)
• Ready-To-Send Emails to Prepare Patients for a Disaster (Solutionreach)
• To Reveal (Sphere3)
• An Interview with a Hospital CIO: The Challenges, Changes, and What Keeps Them Up at Night (Summit Healthcare)
• Sunquest provides a complete solution for molecular diagnostics and informatics (Sunquest Information Systems)
• Apple dives headfirst into healthcare. (Voalte)
• How to communicate during emergencies (West Corp.)
• Working CME Credits Into a Busy Schedule (Zynx Health)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/22/17

Top News

Politico reports that HHS Secretary Tom Price, MD took five flights on private jets between September 13 and 15 “at a cost of tens of thousands of dollars more than commercial travel.” Price’s destinations included Athenahealth’s MDP event in Maine, the Goodwin Community Health Center in New Hampshire, and the Mirmont Treatment Center in Pennsylvania. Those organizations have confirmed that they did not cover Price’s travel costs. HHS spokeswoman Charmaine Yoest has said that those flights “were important for him to get outside of Washington, DC, talk to real people on the ground, and using the travel arrangements we did was the best way to get him there.”

Other Trump administration officials have come under fire for their lack of fiscally responsible flying. Officials are reviewing travel expenses for Treasury Secretary Steve Mnuchin, who used an Air Force jet to visit Kentucky in August and later requested a military flight for his honeymoon (allegedly for security reasons); and for EPA Administrator Scott Pruitt, who has spent a considerable amount of money on commercial flights to his home in Oklahoma.

Reader Comments

From Dave: “Re: Equifax post-breach customer service. From what I understand, if you go to the Equifax site and sign up for the free credit monitoring that they’re offering, the current terms and conditions that are agreed to by clicking through it, according to an attorney I was told about, say that you are hereby waiving any rights to participate in a class action suit. When the attorney called and asked Equifax about that, they told him not to worry and that it won’t apply in this case. Yet, they haven’t changed it and people are clicking on it. And it’s only there because of this very breach. Sounds fishy to me.”

HIStalk Announcements and Requests

This week on HIStalk Practice: KeyCare will implement I2I Population Health’s PHM technology across 16 community health centers. HRSA earmarks $200 million to help health centers expand mental health and substance abuse services. Bend Medical Clinic hopes to climb out of EHR-related financial troubles with help from Summit Health. Providers react to Jonathan Bush’s burning question. VillageMD launches in Georgia. CMS Innovation Center pursues new direction. Physician burnout becomes a vicious cycle. PRM Pro Jim Higgins emphasizes communication preferences in improving patient retention.

Last call: HIStalk sponsors, submit your MGMA details for inclusion in our annual must-see vendor’s guide over at HIStalk Practice. Companies that are walking the show floor instead of exhibiting are also welcome to submit their information. The guide will publish the week of October 2.

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

November 8 (Wednesday) 1:00 ET. “How Clinically Integrated Networks Can Overcome the Technical Challenges to Data-Sharing.” Sponsored by: Liaison Technologies. Presenters: Dominick Mack, MD executive medical director, Georgia Health Information Technology Extension Center and Georgia Health Connect; director, National Center for Primary Care; and associate professor, Morehouse School of Medicine; and Gary Palgon, VP, healthcare and life sciences solutions, Liaison Technologies. This webinar will describe how Georgia Heath Connect connects clinically integrated networks to hospitals and small and rural practices, helping providers in medically underserved communities meet MACRA requirements by providing technology, technology support, and education that accelerates regulatory compliance and improves outcomes.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Video interpretation and telemedicine company Stratus Video opens a Center of Excellence in Dallas. The company expects to hire 200 employees from the area within the year.

Moffitt Cancer Center’s (FL) informatics subsidiary, M2Gen, will use an undisclosed amount of equity investment from Hearst to expand its cancer research efforts and data-sharing network.

The Dallas News cites unnamed analysts in an article claiming that HCA is a frontrunner to acquire some of Tenet Healthcare’s hospitals.

Sales

Christus Health system (TX) selects Influence Health’s CRM software.

People

Biomedical informaticist Neil Sarkar (Brown University) takes the editorial helm of AMIA’s new JAMIA Open publication.

PeraHealth names LeAnne Hester (Premier) chief commercial officer.

Great Lakes Health Connect Executive Director Doug Dietzman will also lead Making Choices Michigan, a nonprofit focused on advance care planning that became a wholly owned subsidiary of GLHC earlier this month.

Announcements and Implementations

University of Kansas Health System rolls out speech-recognition software and EHR services from Nuance.

Baptist Health Corbin (KY) implements tele-ICU services from Advanced ICU Care.

Technology

Intelligent Contacts develops a service that helps hospital collections staff bypass lengthy hold times when trying to get in touch with payers.

Providers can now access Doximity Dialer from within Epic’s Haiku mobile app. Dialer gives users the ability to call patients from their smart phones with one touch, while guarding the privacy of their personal phone numbers.

Amazon looks to give recently revitalized Google Glass a run for its money with Alexa-enabled smart glasses, the company’s first wearable. Users will be able to hear Alexa courtesy of a wireless bone-conduction audio system, and could wirelessly tether to a smartphone. Google Glass founder Babak Parviz joined Amazon in 2014.

LiveData launches a cloud-based version of its PeriOp Manager technology.

National Decision Support Co. works with Mayo Clinic (MN) to develop a real-time decision-support tool for laboratory testing available within the EHR via the company’s CareSelect software.

ClinicTracker end users gain lab connectivity via EHR integration with Change Healthcare’s Clinical Network. 

Privacy and Security

In its latest monthly update, Protenus reports that healthcare organizations experienced 31 breaches affecting 673,934 patient records – stats in keeping with the preceding seven months. Hackers were responsible for 55 percent of breaches, while insiders racked up 27 percent, pointing to a continued need for cybersecurity training.

Government and Politics

VA Interim Deputy Secretary Scott Blackburn will assume the role of acting CIO when Rob Thomas retires next month. Thomas took on the role in February after CIO LaVerne Council departed with the Obama administration.

The CMS Innovation Center asks for stakeholder feedback as it considers a “new direction to promote patient-centered care and test market-driven reforms that empower beneficiaries as consumers, provide price transparency, increase choices and competition to drive quality, reduce costs, and improve outcomes.” CMS Administrator Seema Verma says in a Wall Street Journal op-ed that the agency will pivot its Innovation Center to offer providers new ways of delivering care, noting that value-based programs have resulted in market consolidation and reduced competition. Comments are due November 20.

Niam Yaraghi, a fellow in the Brookings Institution’s Center for Technology Innovation, argues in a Health Affairs blog that HITECH and HIPAA are as much at fault for the nation’s EHR interoperability problems as the vendors and providers that are being blamed. He recommends enacting policies that would give providers and vendors the option of charging fees for the the exchange of medical data, a move that would “unleash the long-awaited incentives for information exchange in the healthcare industry and open the floodgates of medical data to allow patients to access, manage, and transmit their medical data as easily as their financial data.”

Other

“Where are helicopter parents when you need them?” asks Weird News Andy after learning that doctors in Wales put a two year-old’s cast on the wrong leg. After taking the child back to the clinic a day later, the child’s mother says clinic workers were “making out as if it was my fault for not checking which leg it had been put on at the time. I told them that it wasn’t my duty to be aware of that and point out their mistake.”

WNA shakes his head at the fact that Equifax linked to a fake customer support site that mocked the company’s breach follow-up for several days before realizing its mistake. The company’s Twitter account even got in on the action. Ars Technica reports that a security researcher developed the fake site to emphasize how easy it is to fool people into clicking on links and giving up personal details.

Sponsor Updates

• EClinicalWorks will exhibit at the SFMGMA Annual Healthcare Symposium September 22 in Fort Lauderdale, FL.
• Evariant makes the Marcum Tech Top 40 list of fastest growing technology companies in Connecticut.
• Healthfinch, Imprivata, and Intelligent Medical Objects will exhibit at Epic UGM 2017 September 26-27 in Verona, WI.
• Healthgrades will sponsor and present at Denver Startup Week September 26-27.
• Consulting Magazine includes Impact Advisors on its list of best small firms to work for.
• Kyruus will exhibit at SHSMD Connections September 24-27 in Orlando.
• Inc. profiles NTT Data’s wearable technology relationship with IndyCar driver Tony Kanaan.
• Black Book’s 2017 report ranks ZirMed first for end-to-end RCM for the seventh consecutive year.
• Frost & Sullivan recognizes Sunquest Information Systems for its strides in precision medicine and patient-centered healthcare.
• Forward Health Group will host the Greater Madison Chamber of Commerce – HealthTech Capitol Views & Brews event September 24 in Madison, WI.

Blog Posts

• Top Revenue Cycle Management Issues that Impact Compliance: Patient-Focused Compliance Issues (ECG Management Consultants)
• Grove Medical: Tackling Diabetes with Healthcare IT (EClinicalWorks)
• 3 Tips for Improving Millenial Patient Engagement (Evariant)
• Restoring the Joy in Clinical Practice (Hayes Management Consulting)
• HGP Closes its 100th Transaction! (Healthcare Growth Partners)
• Ignorance, Bliss, and the Zen of Risk Management (Iatric Systems)
• Streamlined Training Reporting During an EHR Implementation (Impact Advisors)
• Five Questions You Should Be Asking About Cybersecurity (Imprivata)
• Making Google Analytics Work for Your Healthcare Organization (Influence Health)
• There are No Cliffs Notes for PoS Payment Device Security in Healthcare (InstaMed)
• Managing Your Brand’s Reputation Across the Web (Kyruus)
• Aim For more: Beyond the Triple Aim in Healthcare (Infor)
• The Importance of Proper Scheduling before an EHR Go-Live (Leidos Health)
• Why 3 separate hospitals started an HIE together (Meditech)
• 8 Ways to Reduce Alarm Fatigue in Hospitals (Spok)
• The four types of struggling project managers (and how to improve) (Nordic)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/20/17

Top News

The hole Equifax keeps digging for itself just keeps getting bigger and bigger. The company’s CIO and CISO (whom some have raked over the coals for her music degree) announced their immediate retirements last week as affected consumers continued to cry foul over its shoddy attempts to provide assistance in the wake of a now-infamous breach that involved the data of 143 million people. Not to be outdone by its own incompetence thus far, Equifax has also revealed that a data breach occurred in March, and may have been carried out by the same hackers.

To top it all off (though this story seems very Theranos-like in that it just keeps on giving), the DoJ has launched a criminal investigation into Equifax officials that may have violated insider trading laws when they sold $1.8 million in company stock before the initial breach was revealed.

Reader Comments

From Kiwi: “Re: Orion Health’s Singapore project. Your initial statement of the Orion Singapore project is overstated. It’s really just an expansion of the work they have already done with Accenture as prime on a national EHR awarded in 2010. Its just a Rhapsody deployment, not a national EHR. So there is not not much net new revenue. Noting about that deal would contradict potential office closings in Singapore for a company tight on cash.” Per Kiwi’s digging, this announcement from 2010 does indeed name Accenture as the National EHR contractor, along with team members from Oracle, Orion Health, Initiate Systems, and HP.

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

People

Welltok hires Chris Power (Paycor) as CFO.

Acquisitions, Funding, Business, and Stock

Influence Health relocates to larger office space in Atlanta. The company, which has grown its Atlanta workforce to 48 employees since acquiring BrightWhistle in 2015, plans to hire an additional 60-70 over the next two years.

Gary Fingerhut, former executive director of Cleveland Clinic Innovations, is charged with conspiracy to defraud the Cleveland Clinic out of $2.7 million. Fingerhut and an unnamed accomplice opened a shell company that Cleveland Clinic Innovations hired to develop medical charting software. The shell company was paid $2.7 million in total, but delivered no goods or services in return. Investigators found that $469,000 was funneled directly back to Fingerhut.

Text-based telemedicine company CirrusMD will move into larger office space within Denver’s new health IT-focused Catalyst HTI development next spring. It plans to add another 25 employees within the next year.

IT workers in Southern California unionize and stage a demonstration for equal pay and benefits at Kaiser Permanente’s national headquarters in Oakland, CA. The group of desktop computer support employees has been has been haggling with Kaiser over an initial contract for two years. A KP spokesman explains that, “Their average wage is $34.97, or more than $72,000 annually. The union is demanding that these 60 employees be paid at a much higher rate, which would make them much more highly paid than similar workers in the same market. We have offered a generous increase but the union is demanding considerably more.”

In an effort to emphasize its focus on AI, predictive analytics company Faros Healthcare changes its name to Raiven Healthcare.

Announcements and Implementations

Jackson Medical Center (AL) implements Evident’s Thrive EHR.

Government and Politics

Madigan Army Medical Center (WA) personnel prepare to go live on MHS Genesis next month. It will be the first multi-branch hospital to roll out Cerner’s EHR for the DoD.

Indiana partners with SAP to create a database and dashboards displaying the state’s information on “drug arrests, drug seizures, death records, pharmacy robberies, overdose-related ambulance calls, and the use of naloxone, an overdose-reversal drug.”

Privacy and Security

Sixty-three percent of physicians and 41 percent of nurses use personal devices for work even when their hospital has a no-BYOD policy, according to a Spok survey of 350 healthcare personnel. Data security was cited as the main reason some hospitals prohibit BYOD programs. Top BYOD barriers include WiFi coverage, data security, and cellular coverage.

Technology

Florida Hospital and Nemours Children’s Hospital (FL) see telemedicine utilization rates skyrocket after giving patients free access several days before Hurricane Irma hit. Nearly 2,700 patients downloaded Florida Hospital’s eCare app, while Nemours saw adoption of its CareConnect jump 554 percent. Over 100 people accessed Florida Hospital’s virtual care the Saturday before Irma – that’s 93 more than it sees on a typical Saturday.

Innovaccer develops a Care Intelligence System that encompasses data integration, analytics, quality reporting, patient and provider engagement, and care coordination.

Sales

Cuero Health System (TX) signs on with Revenue Maximization Group for practice management and RCM services.

Innovation and Research

A study finds that patients who rely on Glytec’s digital glucose therapy management software see rapid glucose control and more easily maintain long-term A1C reductions.

Other

State and federal officials put the brakes on “DNA Day” at last weekend’s Baltimore Ravens game against the Cleveland Browns over privacy concerns. Fans were supposed to receive a DNA test kit from Orig3n that would let them test for four genes, but will now have to wait until the Boston-based company receives proper approval from the Maryland Dept. of Health.

Intermountain Healthcare and University of Utah Health system personnel return from their post-Harvey relief efforts as part of the Utah Disaster Medical Assistance Team. The team initially set up a field hospital near the airport, then moved to helping evacuees at the George Brown Convention Center. “We were ready for anything,” says Scott Gardner, PA-C in Trauma Services at Intermountain Medical Center. “Some of our mission was to be available in 30 minutes to be able to go anywhere to set up a self-supporting medical treatment area. But fortunately for the people of south Texas, we weren’t needed for emergencies. It meant the first responders and hospitals were well-prepared and operational.”

Sponsor Updates

• AdvancedMD will host its Evo17 User Conference September 20-24 in Nashville.
• Besler Consulting releases a new podcast, “Caring for healthcare providers.”
• Black Book highlights consolidations going on amongst several companies in its Top RCM Software & Services report.
• CoverMyMeds will exhibit at the PCMA Annual Conference September 25-26 in Scottsdale, AZ.
• Direct Consulting Associates will exhibit at the Ohio MGMA annual conference September 22 in Dublin.
• Built in Boston profiles Docent Health CEO Paul Roscoe.
• Lightbeam Health Solutions will provide population health management solutions to members of the American College of Osteopathic Family Physicians.
• Reaction Data publishes a new report covering UnitedHealth’s acquisition of The Advisory Board.
• Meditech customer Frisbie Memorial Hospital (NH) rolls out the company’s patient portal app.

Blog Posts

• How independent physicians provide “best of both worlds” medical care (AdvancedMD)
• Agfa HealthCare celebrates 150 years of expertise and innovation at RSNA 2017 (Agfa Healthcare)
• HITRUST CSF Certification Round 3 (Datica)
• CareSync Team Members Support Each Other in the Wake of Hurricane Irma (CareSync)
• The Evolution of Continuous Testing (CTG)
• Selecting and Mentoring Your Physician Champions for Organizational Change (Culbert Healthcare Solutions)
• Immigration Update – Interviews for Employee-based Visa Holders will Begin in October 2017 (Dynamic Computing Services)
• Dispatch from the SHIEC Conference (Diameter Health)
• Numeracy: Analytical Skills for the 21st Century (Dimensional Insight)
• 4 Questions with Robert White, MD, CMIO of Allegheny Health Network (Optimum Healthcare IT)
• Why ADT feeds matter and how providers can use them to deliver better care (Lightbeam Health Solutions)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

Monday Morning Update 9/18/17

Top News

The British Columbia Ministry of Health in Canada launches an independent investigation (the second one in less than a year) into the Cerner-powered Island Health EHR – a $178 million system that has faced fierce physician criticism – including a return to paper-based records over patient safety concerns – at the two hospitals it has been deployed in. Ernst & Young will deliver a report outlining its costs, benefits, problems, and solutions later this fall. The report will likely determine the fate of IHealth, which was initially scheduled for province-wide deployment well before now.

Reader Comments

From Kiwi: “Re: Orion Health. You can notch Ian McCrae’s net worth down even further. Orion was down to about $4 million in cash as of March 31 of this year, and had to raise funds through sale of stock in July. Fifty percent of that money raised was from insiders, including about $11 million from McCrae. That was actual cash he had to pony up. Last year the company lost $24 million on declining revenue of $144 million. Coupled with the unhappiness of some key customers like CalIndex and things are not looking good in the US either. All figures are USD. Lots of folks in HIT seem to make the mistake of not converting NZD like the piece Mr. H ran on June 12 about the folks at HCIT 100 not doing the math or their Top 100 vendors.” Things can’t be all bad for the New Zealand-based company. As first reported by Iknowaguy, Singapore’s health technology agency signed a five-year contract with the company for deployment of a nationwide EHR powered by Orion Health’s Rhapsody Integration Engine.

HIStalk Announcements and Requests

It’s a resounding “no” when it comes to readers whose healthcare has been affected by a lack of interoperability during and/or after natural disaster. I assume that only those who needed care answered the poll, but perhaps that was naive of me. In any case, Deb is decidedly in the “yes” camp, recounting the very different outcome that may have occurred had health data sharing been possible during her brush with Mother Nature: “Fourteen years ago, when a hurricane was approaching Florida, my daughter who has IIH (idiopathic intracranial hypertension) experienced severe symptoms as the barometric pressure dropped. We went to a hospital that was part of the network I was working for at the time. Her diagnostic and surgical records were in Illinois. The physician in the ER refused to believe her diagnosis even though she had the shunt and multiple surgical scars. I doubt that information sharing was an option at the time, but if it were, perhaps seeing her records from a major teaching institution would have allowed the physician to get past his own prejudices and actually treat her.”

New poll to your right or here: Will you purchase the $1,000 iPhone X when it arrives in stores? If your answer is “yes,” I’d appreciate you telling HIStalk readers why you’re prepared to spend that kind of money on a smart phone. I’m sure there are folks out there who feel it’s justified, but I just can’t wrap my head – or my wallet – around it.

This Week in Health IT History

One year ago:

• The DoJ and FTC back Teladoc in the telehealth vendor’s legal battles with the Texas Medical Board, saying that the board’s restrictive telemedicine rules are anticompetitive and were not appropriately reviewed.
• France-based consulting firm Atos acquires Anthelio Health Solutions for $275 million.
• Apple releases iOS 10, which includes HealthKit support for C-CDA, which will let patients download their medical records into HealthKit and share parts of that information with other apps.
• Cleveland Clinic files plans to build a 205-bed private hospital in London’s upscale West End.
• Appalachian Regional Healthcare brings the computer systems of its Kentucky and West Virginia hospitals, pharmacies, and clinics back online after nearly three weeks of downtime caused by an attack of unspecified malware.
• HHS provides $87 million to 1,310 safety net health centers for purchasing or upgrading EHRs.

Five years ago:

• Massachusetts Eye and Ear Infirmary and its physician group pays HHS $1.5 million to settle potential HIPAA violations following the theft of a PHI-containing unencrypted laptop.
• CMS awards HP a $43 million task order to continue providing IT services for the EHR incentive program and for maintaining the Integrated Data Repository database.
• Nuance will purchase Ditech Networks, a provider of voice technologies and voice-to-text services, for $22.5 million.
• The Forbes 400 list of richest Americans includes Epic’s Judy Faulkner (#285 with a net worth of $1.7 billion) and Cerner’s Neal Patterson (#391 at $1.12 billion).

Ten years ago:

• Philips considers offering an EHR product in Europe.
• Phreesia raises $10 million.
• Demand pushes Athenahealth’s IPO price to over $35, making it the best first-day gain of 2007.
• Craneware IPOs in London.

Last Week’s Most Interesting News

• Navicure and ZirMed agree to merge their RCM capabilities, operating under both brand names in the near term.
• Tenet Healthcare shares climb 13 percent following a Wall Street Journal report suggesting it is considering a sale of the company.
• Equifax suffers major fall out from a data breach that affected 143 million customers, including ransomware demands, class action lawsuits, and impending Congressional hearings.
• The American Red Cross announces plans to use a drone to assess damage and deliver aid in Houston following Hurricane Harvey.
• Epic will give MyChart users the ability to share data with any provider with Internet access, even those without EHRs.

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Decisions

• Hillcrest Henryetta Medical Center (OK) will switch from McKesson to Epic on Feb 28, 2018.
• Centra Health (VA) will switch from Sunquest to a Cerner laboratory information system by the end of this year.
• Shannon Health (TX) will switch from McKesson to Epic next month.
• Potomac Valley Hospital (WV) will switch from Evident to Epic on October 1.
• Westerly Hospital (RI) switched from McKesson to Epic in January.

These provider-reported updates are supplied by Definitive Healthcare, which offers a free trial of its powerful intelligence on hospitals, physicians, and healthcare providers.

Announcements and Implementations

Allscripts will work with vendors, payers, and pharmacy benefit managers to aggregate and embed real-time prescription prices into prescribing workflows.

In Canada, the initial phase of Alberta Health’s Community Information Integration Program goes live at a primary care clinic using Orion Health’s cloud service. This first stage will give over 50,000 PCPs across the province the ability to share health data via Alberta’s Netcare EHR, which leverages Orion Health portal technology.

Sales

Curae Health selects Medhost’s Physician Experience and Perioperative Information Management System for implementation at two of its hospitals in Mississippi.

Privacy and Security

The Arkansas Department of Human Services discovers that a former employee mistakenly emailed spreadsheets with the Medicaid information of over 26,000 beneficiaries to her personal email address. The oversight was caught when attorneys for the department were preparing for a wrongful termination lawsuit later brought by the employee. The state hospital that hired her after she left DHS has fired her for her breach-related incompetence.

Technology

Mayo Clinic (MN) rolls out its Ask Mayo Clinic symptom assessment tool to Epic MyChart users.

Innovation and Research

A telemedicine study of 120 pediatric patients at Florida-based Nemours Children’s Health System’s sports medicine clinics finds that just one visit per year saved the health system $24 per patient. The virtual consults helped patients and their families save $50 in transportation costs and nearly an hour of waiting and visit time.

Other

Cigna’s “TV Doctors of America” return to encourage yearly physicals.

Sponsor Updates

• Salesforce.org donates $12.2 million to San Francisco and Oakland school districts in support of computer science education.
• The SSI Group will exhibit at the 2017 HFMA Tri-State Fall Institute September 20 in Cincinnati.
• Surescripts will exhibit at the NASP Annual Meeting & Expo September 17-20 in Washington, DC.
• T-System and Wellsoft will exhibit at the 2017 National Association of Freestanding Emergency Centers Conference September 19-21 in Washington, DC.
• ZirMed will exhibit at the MedInformatix 2017 Annual User Group meeting September 19-22 in San Diego.
• Bernoulli Health contributes to an AAMI study, “Continuous Surveillance of Sleep Apnea Patients in a Medical-Surgical Unit.”

Blog Posts

• Counterpoint: Digital Health is Just Getting Started (Redox)
• Bay Area Students Get Code-Ready and Job-Ready (Salesforce)
• MIPS Improvement Activities – How to Choose (Solutionreach)
• Sunquest provides a complete solution for molecular diagnostics and informatics (Sunquest Information Systems)
• Improve medical record retrieval success by analyzing provider behavior patterns (Verscend Technologies)
• Overlake Medical Center transforms healthcare with technology. (Voalte)
• 5 Types of SMS Conversations for Business (West Corp.)
• A Heartfelt Thank You to PAH Clinicians and Patients (ZappRx)
• Working CME Credits Into a Busy Schedule (Zynx Health)
• The Changing Role of Healthcare CFOs (Definitive Healthcare)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/15/17

Top News

Navicure and ZirMed announce plans to merge, though Reuters reports it’s more of an acquisition by Navicure to the tune of $750 million. The combined RCM company will operate under both brands for the foreseeable future, maintaining offices in Georgia, Illinois, and Kentucky. The agreement comes about a year after Bain Capital Private Equity bought a majority interest in Duluth, GA-based Navicure. Louisville, KY-based ZirMed has been shedding assets over the last several months. It sold off its analytics business to Koan Health in May, and laid off 60 employees a few months before that.

Reader Comments

From ButIThoughtYouSaid: “Re: Orion Health. Orion is closing their Singapore office and letting all employees go. Fate of their Middle East operations remain to be seen. They recently decided to pull out of an EMR contract in the Gulf rather than deliver it. Ian McCrae is under tremendous pressure as share prices are just above $1 from $5 fifteen months ago. I feel for him.” I haven’t seen any news related to the company’s Singapore presence, though I did read that McCrae’s personal worth has plummeted from $225 million NZD to $125 million.

HIStalk Announcements and Requests

This week on HIStalk Practice: Government agencies rescue dialysis patients in the wake of Hurricane Irma. Pennsylvania officials see reduced doctor shopping thanks to PDMP. MGMA calls for CMS to address "hidden" EFT fees. Macro-Eyes develops predictive patient scheduling tool. AAFP swears in new president during FMX conference. Summit Reinsurance Services enlists the population health assessment expertise of XG Health Solutions. Physician satisfaction improves during year-long trial with scribes. The Pitt County Health Dept. in North Carolina allocates $238,000 to implement Epic. Parents push back on telemedicine in Austin schools. HIStalk sponsors, submit your company’s details to the MGMA 2017 guide.

Webinars

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

People

Atlantic General Hospital names Jonathan Bauer (McKesson) VP and CIO.

Precision medicine company Cota hires Andrew Norden, MD (IBM Watson Health) as CMO.

Dan Watanapongse (Sterigenics International) joins Intelligent Medical Objects as EVP and CFO.

Kaiser Permanente appoints Harvard Medical School pediatrics professor Mark Schuster, MD head of its new medical school in Pasadena, CA. The school will welcome its first group of students in the fall of 2019.

Bruce Henderson (Navigant) joins consulting firm Navvis as president.

Acquisitions, Funding, Business, and Stock

23andMe raises $250 million in a round led by new investor Sequoia Capital, bringing its total funding to near $500 million and a reported valuation of $1.75 billion.

Healthcare business development company Marketware secures $4.5 million in a Series B round led by Epic Ventures. Alex Obbard (Solutionreach) has joined the company as CEO.

Public and private payer Centene expands in New York via its $3.7 billion acquisition of Fidelis Care.

Dallas-based Tenet Healthcare shares climb 13 percent following a Wall Street Journal report suggesting it is considering a sale of the company. Tenet shares are down 72 percent in the last three years in the face of ongoing activist investor pressures.

Announcements and Implementations

Allscripts and Surescripts offer pharmacists in Alabama, Florida, Georgia, North Carolina, and South Carolina complimentary access to patient medication history data as part of their hurricane relief efforts.

Perficient redesigns the Colorado Center for Personalized Medicine’s data warehouse, moving it from University of Colorado hosting services to Google Cloud.

FormFast debuts its Connect e-forms solution on the Salesforce AppExchange.

Government and Politics

CMS previews the SSN-less Medicare cards it will begin mailing out next April.

Irving Burton Associates signs a two-year, $11 million contract with the US Army Medical Research and Materiel Command to supply research, scientific, management, and technical support services for its Telemedicine and Advanced Technology Research Center.

Privacy and Security

Fortified Health Security partners with IoT security software company ZingBox to develop a program that will help healthcare organizations monitor and manage connected medical devices and networks, as well as potential threats.

Senator Al Franken (D-MN) asks Apple CEO Tim Cook for more details on the upcoming iPhone X’s use of facial recognition to unlock the phone, particularly in the areas of privacy and security. He points out that, “should a bad actor gain access to the faceprint data that Face ID requires, the ramifications could last forever, particularly if Apple’s biometric technology comes to be used in other devices and settings. Furthermore, Apple itself could use the data to benefit other sectors of its business, sell it to third parties for surveillance purposes, or receive law enforcement requests to access its facial recognition system – eventual uses that may not be contemplated by Apple customers.”

Sales

Sutter Health (CA) selects advance care planning software from Vynca.

Christus Continuing Care (TX), Carespring Health Care Management (OH), Cornerstone Healthcare Group (TX), and Perimeter Healthcare (GA) contract with HCS for its Interactant EHR.

Brigham Health (MA) selects Redox’s API services to consolidate and standardize EHR data for use with hospital apps.

Technology

CoverMyMeds will develop e-referral technology for speedier electronic prior authorization of specialty medications.

Epic announces “worldwide interoperability” with the November launch of Share Everywhere, which enables patients to give MyChart data access to any provider with an Internet connection, even those without an EHR. In turn, providers can send progress notes back to the patient’s care team.

Innovation and Research

Optum360, Navicure, ZirMed, and Advisory Board take top client experience honors for software and technology in Black Book’s latest RCM survey, which also found that 74 percent of respondents are reprioritizing RCM ahead of projects related to population health, patient engagement, analytics, and physician practice acquisition and recruitment.

Other

San Diego workers spray city streets with bleach in an attempt to stem an outbreak of hepatitis A that has killed 15 and infected 400 people, mostly homeless. City officials have declared a public health emergency, installed hand-washing stations and additional public toilets, launched city-wide vaccination campaigns, and passed out hygiene kits in an effort to keep the outbreak – largely spread by unwashed hands – at bay. 

Eight senior citizens die from heat-related distress after The Rehabilitation Center at Hollywood Hills (FL) loses power during Hurricane Irma. Health officials evacuated 141 residents from the facility, sending them to local hospitals and prompting the inspection of other nursing home facilities, of which dozens are still without power.

Sponsor Updates

• Medicity will host its annual client summit September 19-21 in Stone Mountain, GA.
• Dimensional Insight publishes a new white paper, “Three cornerstones for healthcare analytics success.”
• Voalte announces the speaker lineup for the Voalte User Experience conference set to take place October 11-13 in Sarasota, FL.
• Consulting Magazine ranks Impact Advisors fourth on its list of best small firms to work for.
• Over 225 Epic customers adopt National Decision Support Co.’s CareSelect Imaging Platform.
• Dimensional Insight publishes a new resource guide, “How to create a winning business intelligence RFP.”
• Allscripts certifies Elsevier’s Interactive Patient Education as part of its developer program.
• Liaison Technologies begins accepting applications for its Data-Inspired Future Scholarship program.
• LiveProcess will exhibit at California Hospital Association Disaster Planning 2017 September 18-20 in Sacramento, CA.
• MedData will exhibit at the MRCA HFMA Fall Revenue Cycle Conference September 20-22 in Mt. Pleasant, MI.
• Meditech will exhibit at the Wyoming Hospital Association Annual Meeting & Convention September 19-21 in Sheridan.
• Clinical Computer Systems, developer of the Obix Perinatal Data System, will exhibit at the NC/SC Perinatal Partnership Conference September 17-19 in Concord, NC.
• Experian Health will exhibit at the HFMA VA-DC event September 20-22 in Virginia Beach.
• PatientKeeper will exhibit at the MUSE Community Peer Group – Ontario September 15 in Barrie, Ontario.
• Liaison Technologies achieves Payment Card Industry Data Security Standard v3.2 certification and is included in the Visa Global Registry of Service Providers.
• Black Book launches a redesigned website.
• Nordic releases a new podcast, “Using the longitudinal plan of care to drive better outcomes.”
• ZappRx will exhibit at the National Association of Specialty Pharmacy meeting and conference September 18-20 in Washington, DC.

Blog Posts

• Ever Been BeanBoozled by an IT Vendor? (Access)
• Survey Responses Can Now Be Exported From TMS (Learn on Demand Systems)
• How one hospital is preparing for Meaningful Use Stage 3 (Meditech)
• How Equifax Could Have Minimized the Impact of Their Security Breach (Liaison Technologies)
• Advisory Services – Going Beyond Population Health Management Solutions (Lightbeam Health Solutions)
• Defining Avoidable Visits to Drive Affordable Patient ED Access (MedData)
• How EHRs Can Give Time Back to Docs (Meditech)
• Pediatric Clinical Decision Support Comes of Age (National Decision Support Co.)
• Work through Billing Challenges and Arrive at the End Zone (Navicure)
• How to Survive Audits by Documenting Medical Necessity in Home Healthcare, Part 1 (Netsmart)
• The Value Equation for Customer-Centric Innovation (NTT Data Services)
• What I Did Last Summer (NVoq)
• 7 Keys to a Successful Clinical Communication Implementation (PatientSafe Solutions)
• The Emerging EHR Divide (PatientKeeper)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/13/17

Top News

Equifax faces ransom demands from a pair of hackers claiming responsibility for the data breach of 143 million customers. The group, which some believe to be fake, wants $2.6 million in bitcoin by September 15 in exchange for not making the data publicly available. They have even gone so far as to tug at heartstrings: “We are two people trying to solve our lives and those of our families. We did not expect to get as much information as we did, nor do we want to affect any citizen. But we need to monetize the information as soon as possible.”

Equifax has its hands full in terms of more legitimate fall-out from the breach. It reversed an earlier decision that forbid customers from joining a class action lawsuit in exchange for receiving a free year of credit monitoring after backlash from the National Consumers League and lawmakers in Washington, who are already calling for hearings. The company has also faced negative repercussions for the shoddy set up of a website for affected customers that some contend looks like a scam; not to mention three executives who sold $1.8 million in shares just a few days after breach was discovered.

Reader Comments

From ACD_Fan: “Re: RAND cost-of-care study. A just released study by RAND Corp. shows the cost of hospital care in Indiana compared to Medicare payment rates. One hospital, Parkview Health, is singled out as having ‘exceptionally high prices.’ This hospital has the highest cost of any hospital in the state by a wide margin. This is the same organization that has paid $3 million to have its name plastered on the local minor league baseball stadium. I’m glad I’m out of the healthcare business. It’s hard to feel good about your mission when you have to explain away some of these excesses.”

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Former CDC Director Tom Frieden, MD raises $225 million to launch a global health initiative that will tackle cardiovascular disease and epidemics. Backed by Bloomberg Philanthropies, the Chan Zuckerberg Initiative, and the Bill & Melinda Gates Foundation, Resolve will aim to save 100 million lives over the next 30 years.

Apple unveils its latest and greatest devices, including the iPhone 8, Apple Watch with wireless connectivity, and the iPhone X, which commemorates the company’s 10th launch of the phone and, at $1,000, its highest price point. The product updates follow on the heels of rumors (now confirmed) that the company is working with American Well and Stanford University to test the ability of the watch’s heart rate sensor to detect heart conditions.

People

Englewood Hospital and Medical Center (NJ) appoints Ravi Koganti (New York-Presbyterian Hospital) CIO and VP of IT.

Orchestrate Healthcare hires Ed Ricks (Beaufort Memorial Hospital) as VP of the Southeast.

Dave Rodger (Spotify) joins PatientPing as head of product.

Sales

University of Illinois officials agree to spend $62 million to implement Epic at UI Hospital in Chicago.

Hospitalist group Adfinitas Health (MD) selects Continuum Health as its RCM partner ahead of a planned expansion beyond its Mid-Atlantic region of operation.

HealtheConnections opts for data cleansing, quality analysis, and reporting tools from Diameter Health for its HIE participants across Central New York.

Announcements and Implementations

Magnolia Regional Health Center (MS) integrates Nuance’s Dragon Medical One speech-recognition and CAPD technology with its Meditech EHR.

In an effort to better coordinate care between local EMS services and its ED, PeaceHealth Southwest Medical Center (WA) implements Pulsara’s PreHospital Alerting Package.

Technology

Medical Information Records USA adds automated vital sign documentation from Neximatic to its cloud-based anesthesia information management system.

Government and Politics

Health Secretary Jeremy Hunt pledges to make app-based NHS medical record access, appointment scheduling, and prescription refills available to every patient in England by the end of 2018. The digital health initiative is part of the broader $5.6 billion 2020 program announced last year. Pilot programs of the new tools are already underway.

Thus far, the digital efforts of NHS don’t seem to include getting rid of the 130,000 pages it uses to the tune of nearly $8 million in costs each year. The Guardian reports that replacing the devices could save the system $3.5 million annually.

An ONC report on interoperability at skilled nursing facilities finds that 64 percent use EHRs, and 62 percent have interoperable networks in place that ensures electronic information is available from outside sources.

Job seekers have until September 18 to submit their applications for Digital Health Advisor with the FDA’s Center for Devices and Radiological Health.

HHS deploys its first team of federal responders to the Florida Keys, where it will establish a mobile medical unit and assist local providers with healthcare services. Local emergency officials estimate that at least 10,000 residents stayed on the islands during Category 4 Hurricane Irma.

CMS threatens to end Medicare and Medicaid funding for Mercy Hospital Springfield (MO) after reports surface of a male nurse punching and tackling a combative patient, and of a female patient being held in seclusion – an area the hospital dubbed an “acute-care area” – for 15 days. A CMS investigation into patient safety practices at the hospital earlier this year found that it failed to follow up on patient grievances and to report abuse. The hospital recently fired 12 employees after their behavior in “highly tense situations” became a cause for concern. It is also bringing in an interim leadership team from other Mercy facilities.

Privacy and Security

Children’s Hospital Colorado reports that a hacker has gained access to an employee email, resulting in the unauthorized exposure of the PHI of 3,400 patients. The unauthorized access did not affect patient health data. In a savvy marketing move, the hospital re-publicizes findings from a study earlier this year that show documentation in its Epic EHR has helped it achieve a 30-percent reduction in harm for HACs over the last five years.

Innovation and Research

A JAMIA analysis of online consumer ratings of 78 physicians finds no association between a physician’s average consumer score and their specialty-specific quality scores or value-based care.

Sponsor Updates

• Agfa Healthcare releases a new white paper, “Diagnosis – Communication – Care: Hardcopy technology for the digital age.”
• Aprima will exhibit at the American Academy of Pediatrics National Conference & Exhibition September 16-18 in Chicago.
• The Tampa Bay Business Journal includes AssesURHealth’s Tori Couch in its Up & Comers class of 2017.
• Besler Consulting releases a new podcast, “Update on the Medicare appeals backlog.”
• Cumberland Consulting Group will exhibit at the Healthcare Executive Group Annual Forum September 18-20 in Nashville.
• Dimensional Insight will exhibit at the 2017 Women’s Leadership Council Conference September 14-15 in Washington, DC.
• ECG Management Consultants and Intelligent Medical Objects will present at the 2017 IHA Leadership Summit September 13 in Lombard, IL.
• Elsevier Senior Architect of Clinical Solutions Tyler Lynch showcases students building a tool to simplify prescription scheduling at MedHacks17.
• EClinicalWorks will exhibit at AAP 2017 September 16-18 in Chicago.
• FormFast publishes a new case study featuring Duncan Regional Hospital.
• HCS will exhibit at the NALTH 2017 Fall Leadership Conference September 14-15 in Washington, DC.
• Impact Advisors will present on MIPS and MACRA as part of the Scottsdale Institute Teleconference September 19.
• EClinicalWorks publishes new case studies featuring CityMD and EssenMED House Calls.
• PatientPing releases a new video on coordinating patient care.

Blog Posts

• Modernize your patient experience with PatientPop (AdvancedMD)
• Lifting a Fork for Open Source (Datica)
• Benefits of Care Coordination: A Heart of CareSync Story (CareSync)
• Winners of the 2017 CoverMyQuest (CoverMyMeds)
• MACRA MIPS Basics and What You Need to Do Now (Culbert Healthcare Solutions)
• Data Sharing – Still Crazy After All These Years (ECG Management Consultants)
• 3 Benefits of a Data-Driven Approach to Billing Integrity (Hayes Management Consultants)
• The Path Forward for HIEs, and What I Learned at the SHIEC Annual Conference (Iatric Systems)
• The Essential Rules for Data Security (Influence Health)
• Disaster Recovery: 3 Higher Standards to Hold Your Vendors to for Data Protection (InstaMed)
• The Swiss Cheese Model of Patient Safety Errors: Closing the Holes with Message Accountability (Spok)
• Benefits to Optimizing Your Electronic Health Record (Leidos Health)
• Drug Labeling Inconsistencies Abound Regarding Sulfites as Preservatives (FDB)
• Three Concepts I Wish Everyone Understood About EHR Training (Impact Advisors)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

Monday Morning Update 9/11/17

Top News

HHS Secretary Tom Price, MD declares public health emergencies for Florida, Georgia, and South Carolina as Hurricane Irma surges through central Florida and the Tampa Bay area. Nearly 3.3 million homes and businesses in Florida are now without power. The storm marks the first time a tropical storm warning has ever been issued for Atlanta, which is expected to feel Irma’s windy and rainy aftershocks Monday.

Vice President Mike Pence has assured state officials that the federal government will be ready to mobilize relief teams as soon as the storm has safely passed. Those teams include 300 healthcare personnel flown in Saturday by the Air Force to Orlando, where the hurricane is expected to hit early Monday morning.

As is becoming the trend, several providers – including St. Vincent’s, Florida Hospital, Nemours Children’s Hospital, and Orlando Health in Florida – have stepped up to offer free virtual consults to victims of Irma. DrFirst has made its mobile iPrescribe prescription look-up tool free to select prescribers as well.

Greenway Health CEO Scott Zimmerman cancels the company’s annual user group conference set to take place this weekend in Orlando. Verscend Technologies also made the similarly tough yet necessary choice to cancel its customer event in Miami.

Reader Comments

From Van Helten: “Re: Data silos. Here’s an exclusive photo of one being installed at a hospital in Virginia.” 

HIStalk Announcements and Requests

Cash seems to be king when it comes to why hospitals don’t freely exchange patient information. Over half of respondents believe hospitals don’t share information because the business case for sending patient health data to competitors is lacking. Print Geek contends, “There should an option here for ‘lack of government leadership and intervention supporting interoperability.’ As much as it pains me to put more of healthcare in the hands of the fed, the banking and travel businesses seemed to figure it out themselves. Healthcare’s inability to solve this themselves screams for government intervention.” Clustered points out that, “There is a business case *not* to use shared data. Facilities can bill for repeating a procedure/test, if they don’t have access to the results (e.g., if an MRI exam was performed elsewhere). They can’t bill for requesting and receiving prior medical records. While that may sound irresponsible to a clinician, it certainly makes sense to the CFO/CEO of a hospital. We’re in the business of facilitating information sharing and we see it all the time (‘yet another piece of software that will help me decrease revenues’ – sometimes we can almost see the thought bubble).” Anonymous asks, “Aren’t ‘insufficient demand by patients’ and ‘lack of a business case’ hugely overlapping? Patients need to create the business case. If we had a health system where patients felt empowered to own their data, instead of feeling like Elaine in the Seinfeld episode where she just wants to be treated for her rash, I think the business case would be obvious.”

New poll to your right or here: Has a lack of interoperability ever hindered your or a loved one’s ability to receive healthcare services in the midst of or after a natural disaster? I’m thinking especially about hurricane evacuees who’ve wound up away from their homes for weeks or months. Please leave a comment as to what happened and how you resolved the situation. Your experience may end up helping those struggling to jump through the hoops of finding post-Harvey and (eventually) post-Irma healthcare.

This Week in Health IT History

One year ago:

• The NHS names 12 health IT “global exemplars” that will receive $13 million in health IT funding to establish best practices and a new digital health academy.
• The DoJ and FTC back Teladoc in the telehealth vendor’s legal battles with the Texas Medical Board, saying that the board’s restrictive telemedicine rules are anticompetitive and were not appropriately reviewed.
• France-based consulting firm Atos will acquire Anthelio Health Solutions for $275 million.
• Cleveland Clinic files plans to build a 205-bed private hospital in London’s upscale West End.
• HHS will provide $87 million to 1,310 safety net health centers for purchasing or upgrading EHRs.

Five years ago:

• ONC publishes a Health IT Dashboard that includes six views and 250 custom dashboards for states, ONC programs, and grantees.
• The board of Allscripts approves a $1.9 million 2012 incentive for CEO Glen Tullman.
• Elsevier acquires ExitCare, LLC, an enterprise-wide solution for patient education and discharge instructions.
• PE firm Thoma Bravo acquires Mediware for $195 million.

Ten years ago:

• Google unveils an upgraded version of Google Health that includes a cleaner interface and more focus on wellness.
• Stanford’s Lucile Packard Children’s Hospital appeals the $250,000 fine levied by the state’s health department when the hospital waited 11 days before reporting a stolen, PHI-containing laptop.
• MyChart comes to iTunes.
• Outpatient imaging center operator RadNet acquires Image Medical Corporation for $10.75 million in cash and notes.
• EHealth Ontario signs a $46 million contract with Canada-based CGI Group to develop and manage a diabetes management portal.

Last Week’s Most Interesting News

• STAT investigates IBM’s failure to develop Watson into a revolutionary technology for cancer care, highlighting the fact that its marketing blitz may have over-promised on the machine’s capabilities.
• The FDA launches a Digital Health Entrepreneur-in-Residence program to help develop and launch its Software Precertification Pilot.
• Equifax informs the public that a data breach discovered in late July could affect up to 143 million people.
• Fidelity National Financial will acquire emergency department clinical documentation and coding vendor T-Systems for $200 million in cash.
• Jeanne Lillig-Patterson, founder of the First Hand Foundation and wife of Cerner co-founder Neal Patterson, dies at the age of 59 after losing her battle with cancer.

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Wellsoft enlists consulting firm MedProjects to help market and implement its EDIS at St. Luke’s Medical Center in the Philippines as part of a broader push into the region.

Technology

With help from UPS, the Red Cross will begin test flights this week of a drone that will assess damage and potentially deliver aid to areas devastated by Hurricane Harvey. The deployment, which comes a year after the Federal Aviation Administration loosened up its restrictions on using drones for commercial activities, could lead to additional flights into areas affected by Hurricane Irma.

Users of DexCom continuous glucose monitoring products will soon be able to track their CGM data on FitBit’s Ionic smartwatch.

Navicure announces integration of its automated patient payment tool with Epic.

Smart Communications will integrate its communications management technology with Casenet’s TruCare population health and care management platform for payers.

Privacy and Security

University of Wisconsin-Madison’s Department of Family Medicine and Community Health notifies select patients that it violated HIPAA when it sent information about a quality improvement survey on a postcard rather than in a sealed envelope. The postcard referred to individual patient medications and family planning services.

Innovation and Research

A Truven Health Analytics survey finds cost to be the top reason patients don’t fill their prescriptions. A third of those surveyed look at drug costs before filling their prescription – a practice that decreases with age. Looking for lower prices, twelve percent have taken to filling their prescriptions outside of the US. Strangely, those with higher incomes and levels of education are more likely to miss a dose.

Henry Ford Macomb Hospital and the AMA see an increase in patient referrals to diabetes prevention programs six months into piloting a pre-diabetes registry developed with help from Epic.

Other

The New York Times looks at the ways in which emergency relief procedures for Hurricane Harvey compare with those of Katrina, highlighting the work done by Congress and FEMA in the intervening years to make sure resources, strategies, and playbooks were in place and trusted by community leaders well before Harvey spun its way into Texas and Louisiana. The author also points out the work HHS has done to make sure hospitals and nursing homes are better equipped and trained to evacuate, with the ultimate goal of only having to move residents once.

Surgeon, author, and speaker Atul Gawande, MD places blame for the opioid epidemic squarely on the shoulders of physicians, attributing the propensity of physicians like himself to unknowingly overprescribe to medical training that encouraged such practices:

“The cause in the opioid epidemic starts with getting a prescription of opioids from physicians. We weren’t recognizing — I certainly wasn’t recognizing — the extent to which we were putting people at risk. I think the key thing that has stuck in my mind was that when you go in for an operation, and you give a supply of opioid pills, that if people are on those pills for 7 days they have an 8 percent chance of one year later still being on those narcotic pills. It is huge. It is startling. I had no idea. Basically, I was like more is better, take some.”

Sponsor Updates

• West Corp. volunteers pack 8,790 meals in under an hour for Omaha Against Hunger.
• Bernard Tyson (Kaiser Permanente) joins Salesforce’s Board of Directors.
• Surescripts will exhibit at the AAFP Family Medicine Experience September 12-16 in San Antonio.
• Verego awards Sutherland its Corporate Social Responsibility certification.
• Wellsoft will exhibit at HIMSS AsiaPac17 September 11-14 in Singapore.
• ZirMed will exhibit at the CareVoyant User Group Conference September 13-15 in Schaumburg, IL.

Blog Posts

• Healthcare Accelerators for Startups (Redox)
• 5 Pieces of Advice for Female Entrepreneurs Who Have Been There, Done That (Salesforce)
• Hospital EHR Adoption Rates Rise, Don’t Necessarily Ease Information Flow (Definitive Healthcare)
• Patient Navigators and Your Hospital Revenue Cycle (The SSI Group)
• Cultivating Your Practice’s Unspoken Voice (Solutionreach)
• Clinical Technology. Does it have to be so disruptive? (Sphere3 Consulting)
• Automated workflows, current knowledge make precision medicine possible (Sunquest Information Systems)
• Thinking inside the box with a provider decision quadrant: monitoring provider network stability (Verscend Technologies)
• CRISPR-Cas9 Trials Target Cancer Cell Research (Definitive Healthcare)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/8/17

Top News

STAT investigates IBM’s failure to develop Watson into a revolutionary technology for cancer care, highlighting the fact that its marketing blitz may have over-promised on the machine’s capabilities – none of which have been formally documented in scientific papers. In development for six years, Watson for Oncology has been adopted by just a few dozen hospitals. HIStalk readers will likely remember MD Anderson’s decision to walk away from the technology late last year after spending upwards of $62 million on the project. Other complaints include advice that is biased towards American patients and caregiving methods; and expense, particularly as it relates to linking up the system to EHRs.

Reader Comments

From Harold & Kumar: “Re: United’s acquisition of Advisory Board. What’s United’s next move? An EHR vendor? Allscripts? Athena? If not an EHR, then Evolent? They seem to have a lot of cash and a long shopping list.” With a deal valued at a total of $2.58 billion, I’ll heartily concur that the piles of cash probably won’t lay around for long. I’ll invite readers to look into their M&A crystal balls and offer up their best predictions. It will be fun to look back and see who, if anyone, got it right.

From Just a Symbol: “Re: The state of journalism today. Typos are one thing, and we can surely forgive the occasional HER, but this headline takes the cake for lack of fact checking.” The New Delhi-based website bills itself as “a leading online news publication.”

HIStalk Announcements and Requests

This week on HIStalk Practice: Care Convene steps up Harvey relief efforts.  Vice President Pence swears in Jerome Adams, MD as US Surgeon General. The CDC doles out nearly $29 million to help states with PDMPs. Iora Health will care for WellCare’s Medicare Advantage patients. Dermatologist Jordan Miller equates the EHR’s impact on physician/patient relationships with that phone-obsessed friend who never makes eye contact. Weave Communications raises $17 million. HHS Secretary Tom Price, MD declares a public health emergency in Puerto Rico and the US Virgin Islands. HIStalk sponsors, submit your company’s details to the MGMA 2017 guide.

Welcome to new HIStalk Platinum Sponsor Lightbeam Health Solutions. The Irving, TX-based company offers end-to-end population health management solutions that reduce cost and improve patient management and coordination, including an enterprise data warehouse, analytics, risk stratification, HCC coding, quality measure optimization, physician engagement, care management, patient engagement, GPRO reporting, HIE, and cohort builder. One Texas ACO reports saving $28 million using Lightbeam’s tools and was one of just four ACOs nationally to achieve a 100 percent quality score. The company offers a free Population Health Made Simple series that describes how technology helps providers who are working under new payment models. Industry long-timer Pat Cline joined the company as CEO in 2012. Thanks to Lightbeam Health Solutions for supporting HIStalk.

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Cognizant Technology Solutions plans to bring 75 healthcare-focused jobs to its office in Tampa, FL over the next three years.

Sales

Radiology and Imaging Specialists (FL) selects NextGate’s EMPI to reconcile over 1 million patient records.

Alliance Behavioral Healthcare selects ZeOmega’s Jiva population health management software for its 2,200 providers.

In Australia, South Western Sydney Primary Health Network opts for the dbMotion HIE tool from Allscripts to more easily exchange information between primary and acute care facilities.

Yale New Haven Health (CT) and Yale School of Medicine choose Appriss Health’s NarxCare solution to integrate their Epic EHR with Connecticut’s PDMP.

Freeman Health System (MO) signs on for CRM software from Influence Health.

LifeSpan (RI) selects cloud-based identity and access management technology from IDdriven.

Announcements and Implementations

Rehabilitation Hospital of the Pacific (HI) will upgrade its EHR from Harris Healthcare to include e-prescribing, among other features, and expand its use across ambulatory settings.

Surescripts and Allscripts partner to provide pharmacists in Texas and Louisiana free access to patient medication history data.

Union Hospital (OH) uses middleware from Iatric Systems to connect its smart infusion pumps with its Meditech EHR.

Citizens Medical Center (KS) wraps up department-wide deployment of speech-recognition tools and cloud-based image sharing capabilities from Nuance.

Technology

Meditech makes chemotherapy order templates from the National Comprehensive Cancer Network available in its Web EHR.

MedAptus develops new patient assignment software for nurses.

Casamba adds Kno2 health data exchange capabilities to its HealthWyse, TherapySource, and Smart EMR products for home health, hospice, SNFs, and outpatient clinics.

Government and Politics

The FDA launches a Digital Health Entrepreneur-in-Residence program to help develop and launch its Software Precertification Pilot. Applications are due September 29.

At the request of HHS, the National Quality Foundation issues a lengthy report on measuring EHR interoperability, as well as interoperability’s impact on “patient safety, costs, productivity, care coordination, processes and outcomes, and patients’ and caregivers’ experience and engagement,” outlining dozens of ways that interoperability could be measured and improved upon within the US.

The New York Times highlights the impact President Trump’s decision to end the Deferred Action for Childhood Arrivals program will have on the healthcare industry. Nearly 20 percent of DACA beneficiaries work in healthcare and education, filling positions like nursing assistants and home health aides – prime examples of roles that are facing a looming shortage of skilled workers.

Innovation and Research

A Health Affairs study finds that in 2016, 60 percent of the plans available on individual exchanges included provider networks where at least 25 percent of the local provider community was in network, contrary to growing concerns that network consolidation would lead to restricted access to care.

Scottish scientists develop a camera-like device that can “see” through the body. The camera, which detects sources of light in the body, was created to help physicians keep better track of medical equipment like endoscopes.

An NHS study of 444 people finds that escalating levels of severe health anxiety are placing unnecessary strain on the healthcare system, costing over £420 million in unnecessary outpatient appointments, tests, and scans. Researchers accuse Dr. Google and wearables of inciting this new state of cyberchondria.

People

Meditech South Africa appoints Charlotte Jackson group CEO.

Matt Parker (Connecture) joins HealthSparq as VP of product.

Correctional healthcare provider Corizon Health announces the immediate resignation of CEO Karey Witty. An operating committee of board members will take over in the interim.

Privacy and Security

There are just a few days left to register for Sensato’s Hacking Healthcare conference September 13-14 in Long Branch, NJ. The event will take place at the Ocean Place Resort & Spa – just steps away from the beach.

Lenovo will pay $3.5 million to 32 states that filed complaints related to the company’s preloading of advertising software onto its laptops without customer consent. The software also apparently captured personal data users shared with websites. The FTC filed a related civil complaint against the company over security vulnerabilities, and the two parties settled out of court earlier this week.

Equifax informs the public that a data breach discovered in late July could affect up to 143 million people. Stolen information could potentially include names, birth dates, SSNs, addresses, and some driver’s license and credit card numbers. Company officials point to hackers who “exploited a US website application vulnerability to gain access to certain files.”

Other

Weird News Andy says it pays to clean up after yourself: Investigators discover NIH employee Christopher Dame’s scheme to sell over $75,000 worth of stolen NIH equipment after he left an eBay receipt on the photocopier near his office. Dame admitted to stealing over 400 items from the agency over a four-year period, and has been sentenced to six months in federal prison.

This puts a new spin on the phrase “privacy breach:” Denver Health Medical Center suspends five nurses for three weeks after word spread through the hospital grapevine that the group had opened a body bag to look at a deceased male patient’s genitals. It soon surfaced that a similar incident had occurred before the patient’s death while he was incapacitated.

Sponsor Updates

• ECG Management Consultants will present at The Governance Institute – Leadership Conference September 10 in Colorado Springs, CO.
• EClinicalWorks and Healthfinch will exhibit at the AAFP Family Medicine Experience September 12-16 in San Antonio.
• Gartner includes Evariant in its “Hype Cycle for Healthcare Providers 2017” report.
• KLAS recognizes The HCI Group as the top healthcare IT consulting firm globally.
• Iatric Systems will exhibit at the HCCA Regional Conference September 8 in Boston.
• InstaMed partners with Bridge Bank to expand its credit facility.
• InterSystems will host its Global Summit 2017 September 10-13 in Palm Springs, CA.
• Intelligent Medical Objects will exhibit at HIMSS AsiaPac17 September 11-14 in Singapore.
• More than 900 healthcare professionals advance their education and network at the 2017 Aprima User Conference.
• MedData will exhibit at the Viva 17 Vascular Interventional Advances event September 11-15 in Las Vegas.
• Netsmart will exhibit at the MACMHP Annual Conference September 12 in Saint Paul, MN.
• Experian Health will exhibit at the HFMA SoCal conference September 10-12 in Los Angeles.
• FSU’s Jim Moran Institute for Global Entrepreneurship includes ROI Healthcare Solutions in its Seminole 100 list of fast-growing businesses owned by FSU alumni.
• Utah Business ranks Solutionreach twenty-fifth on its Fast 50 list of growing companies.

Blog Posts

• Predicting Readmission Risk in a Cardiac Population (ECG Management Consultants)
• Building a Denial Management System? Here’s Where to Start (Hayes Management Consulting)
• The Ecosystems That Fuel Health IT Investment (Healthcare Growth Partners)
• Functional and Handsome – Patient Instructions for Better Patient Recall (Healthwise)
• New Lessons on Patient Privacy Breaches and OCR HIPAA Settlements (Iatric Systems)
• Helpful everyday uses for SSO (Imprivata)
• Promoting a Hospital’s Best Products: Providers (Influence Health)
• The Business Value of Global Summit (InterSystems)
• Hurricane Irma Preparation (Learn on Demand Systems)
• CMS Emergency Preparedness for Nursing Homes and Long-Term Care (LiveProcess)
• Leverage data to improve healthcare consumer engagement (Experian Health)
• Opportunities for Care Coordination in the Emergency Department (PatientPing)
• How Blockchains Will Solve Healthcare IT’s Most Pressing Issues (PokitDok)
• Consultant’s Corner – Alexandra Rae (Huntzinger Management Group)
• 4 Advantages of a Consolidated Contact Center (Spok)
• Centralizing Patient Access Webinar Series – Key Takeaways (Kyruus)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/6/17

Top News

Jeanne Lillig-Patterson, the 59-year-old founder of Cerner’s First Hand Foundation, died Monday of cancer less than two months after death of her husband, Cerner Chairman and CEO Neal Patterson. She was diagnosed with metastatic breast cancer 10 years ago.

Neal Patterson died July 9 of cancer complications. He was 67.

First Hand impacted 300,000 lives in 93 countries and supported health screenings and educational programs that involve one-fourth of students in the Kansas City area.

Lillig-Patterson was Cerner employee #7, earning her the internal nickname “Double O Seven.” She got the job after responding to a 1980 ad by what was then Patterson, Gorup, Illig & Associates, which hired her for her ICD-9 coding background as a hospital admitting department employee. PGI was doing contract work for non-healthcare companies when it was hired by a pathology practice, with the founders, Lillig-Patterson, and other employees scrambling to write the COBOL code that would eventually form the PathNet laboratory information system. Lillig-Patterson suggested Cerner as the company’s name in 1984 after noticing the word in a language dictionary as a group led by Neal Patterson tried to come up with something more memorable than PGI.

Neal Patterson said of her at a 1999 company event in observing Lillig-Patterson’s planned retirement from Cerner, “She has done more jobs than any single person at Cerner. Jeanne began as our office manager and accountant. She started the account manager organization. She led the team converting our entire install base to a new platform, Classic 200 to Classic 300. She started the Cerner Health Conference. She ran professional services for one-half of the United States. She helped start the client-focused team organization, which was the predecessor to the regional branches, helping to start the client services organization. In the recent era, she started the First Hand Foundation and our community relations program. Jeanne is the soul of Cerner.”

Co-founder, board chair, and interim CEO Cliff Illig said in an internal email to Cerner employees Monday, “I would remind us all of the image of Jeanne and Neal walking through a hospital lobby carrying the bags that contained all of Jeanne’s medical records to another of her hundreds of doctors’ appointments. As Neal would want us all to recognize, it’s our job to get rid of Jeanne’s bags.”

The Pattersons had two children together – Cortney and Will – as well as Clay Patterson and Lindsey Patterson Smith from Neal Patterson’s prior marriage.

Reader Comments

From Generic Substi-Tooter: “Re: HIStalk. I’ve been a reader for six years. Just wanted to let you know that I appreciate the work you’re doing. Seems like you have a small staff helping as well, so tell them to keep up the good work. You definitely catch a lot of flak from readers about Epic or Cerner bashing, which is funny to read since I’m guessing many of those come from the company that’s had the bad press.” Thanks. People sometimes think the HIStalk team is substantial, so this is a good time to recap. I write every word on HIStalk except when I take time off, during which Jenn covers for me (she also writes HIStalk Practice). Lorre does everything that doesn’t involve writing, including webinars, with occasional help from Brianne. Lt. Dan writes the daily headlines, while Dr. Jayne’s contributions run twice each week. That’s everybody, maybe three FTEs total who each do our own thing without requiring a lot of collaboration. I started HIStalk in 2003 and have been accused nearly constantly since of bashing vendors who would prefer that health IT “news” consist entirely of their shiny, happy press releases that other sites run unchallenged. Like the industry itself, HIStalk can be rough around the edges, but I don’t push back from the computer at the end of the day until I’m reasonably proud of it.

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Equity investor FNFV acquires ED clinical documentation and coding vendor T-System for $200 million in cash. FNFV plans “multiple acquisitions” to accelerate T-System’s growth.

In Australia, Citadel Group acquires oncology EHR vendor Charm Health from its venture capital owner.

Sales

Temple Health (PA) chooses Sectra PACS.

The VA selects Diameter Health’s CCD Analyzer to support clinical data quality surveillance.

Pharmacy benefits manager Magellan RX Management will offer its customers CoverMyMeds for electronic prior authorization.

People

Michigan Medicine names interim CIO Andrew Rosenberg, MD to the permanent role.

Christopher Rieder (Brookdale University Hospital and Medical Center) joins anatomic pathology practice company Aurora Diagnostics as CIO.

MedeAnalytics hires Kerry Martin (Cerner) as SVP of sales.

Jamie Coffin, PhD (SourceMed) joins genetic screening company Sema4 as president/COO.

Announcements and Implementations

Health Catalyst launches Data Operating System, the result of a $200 million development project that combines vendor-agnostic data warehousing, clinical data repositories, and HIEs into a single platform. Its attributes include reusable logic, real-time data streaming, ingestion of both structured and unstructured data, closed-loop EHR integration, microservice API architecture, machine learning, and an agnostic data lake. 

In South Korea, Gangnam Severance Hospital, Samsung, and virtual reality developer FNI will work together to developer virtual reality technology for mental health, including a VR-powered diagnostic tool.

Datica’s cloud platform for digital health apps earns HITRUST certification for security risk mitigation and PHI protection.

The executive clinic of The Greenbrier resort (WV) will partner with WVU Medicine, including adopting its Epic system.

Lovelace Health System (NM) completes its implementation of Epic.

Diagnostic imaging vendor RadNet partners with two Patrick Soon-Shiong controlled organizations – NantWorks and six-hospital Verity Health – with Verity Health taking over RadNet’s Breastlink business in California and all three organizations collaborating on clinical trials, data analytics, and AI-powered predictive modeling.

UnitedHealthcare announces PreCheck MyScript, which gives prescribers cost and coverage information at the point of prescribing and automates prior authorization for patients covered by the insurer’s health plans. The service being integrated with Allscripts EHRs and DrFirst.

Government and Politics

HHS OCR launches “Information is Powerful Medicine,” a campaign to let the public know that HIPAA gives them the right to view and obtain copies of their health information from their provider.

A New York Times report observes that HHS – which is legally responsible for overseeing the Affordable Care Act – is instead spending taxpayer money to oppose it in promotional videos and is constantly criticizing the law via anti-Obamacare tweets by HHS Secretary Tom Price. According to a law professor, “Here, it’s an agency trying to destroy its own program because it opposes it. It is inconsistent with the constitutional duty to take care that the law is faithfully executed.” The article also calls out the White House’s drastic cutback in insurer-paid funds for signup advertising and the removal of ACA information from the HHS.gov website.

Enteprise customer communications management solutions vendor Smart Communications will integrate its technology with Casenet’s TruCare population health and care management platform to allow health plans to deliver personalized communications to members and providers via their preferred channels.

Cerner creates an advisory group to guide its work on the VA’s EHR project, with members that include former Senator Bob Kerrey; former VA CIO Roger Baker; former HHS Acting Assistant Secretary for Health Karen DeSalvo, MD; former VA secretary James Peake, MD; and former VA Undersecretary for Health Jonathan Perlin, MD, PhD.

Privacy and Security

The Locky ransomware is being spread by a new technique in which a browser user is convincingly warned that a required PC font is missing, with the malware installing itself if the user clicks the update button.

Other

A Boston Globe report finds that rapidly expanding for-profit hospital chain Steward Health Care System has failed to file state-required financial, quality, and merger plan information and has not paid fines that were imposed for its lack of transparency. It has also stopped providing individual hospital data. A Harvard professor says the private equity-owned chain, which is going national, might be trying to hide the reality behind its claimed turnaround of its acquired Massachusetts hospitals.

A study published in Health Affairs finds that insurance company bargaining power has lowered the cost of hospital admissions and of some physician specialties (cardiology, radiology, and hematology-oncology services) in concentrated provider markets, but has not lowered PCP or orthopedist prices. The article concludes, “The policy dilemma that arises from our findings is that there are no insurer market mechanisms that will pass a portion of these price reductions on to consumers in the form of lower premiums.”

A Dallas medical testing laboratory accused by the federal government of a $100 million fraud scheme files a lawsuit to prevent state and federal agencies from revoking its laboratory licenses. Two of the principals of Next Health and Medicus Laboratories also face similar charges for their work at a now-bankrupt doctor-owned hospital chain that prosecutors say paid $40 million in bribes to generate $200 million in paid claims as an out-of-network provider. The executive of one of Next Health’s marketing contractors has been indicted in an unrelated case for giving soldiers Walmart gift cards in return for saliva and urine samples that were used to perform unnecessary tests for which Tricare paid, using a similar method to drum up business for Next Health by approaching people in Whataburger restrooms and offering them $50 gift cards for providing urine samples for a “wellness study.” One patient earned $600 for providing a dozen urine samples that were used to bill UnitedHealthcare Group $217,000, with the Next Health marketing rep bragging that he was earning $100,000 per month for brokering kickback payments to doctors. Next Health told patients they wouldn’t be billed for their part of the cost, fearing that their complaints would trigger an investigation.

In India, police are investigating the perinatal asphyxia deaths of 30 children at a state-run hospital after families complain that the hospital did not give the babies oxygen. This follows a previous incident where 60 children at another hospital died after oxygen supplies were reportedly cut off due to non-payment of the oxygen supply company’s bills.

Here’s another 30-year look back from Vince, who describes the health IT news of September 1987 and what it means today. He would love to hear stories from fellow pioneers, especially if they dig into their own closets for yellowing industry ephemera.

Sponsor Updates

• Agfa HealthCare publishes a new case study, “Hashemite University leads the way with first ‘Instant DR’ in Jordan.”
• Besler Consulting will present at the NJ HFMA Regulatory & Reimbursement Educational Program on September 12 in Edison.
• Datica releases a new podcast, “Emerging Healthcare Data Challenges from Patient-Centric Technologies.”
• Besler Consulting releases a new podcast, “Patient access strategies to improve collections.”
• CompuGroup Medical will exhibit at PainWeek September 5-9 in Las Vegas.
• CoverMyMeds will exhibit at the AAFP Family Medicine Experience September 12-16 in San Antonio.
• Cumberland Consulting Group will exhibit at the MDRP 2017 Summit September 11-13 in Chicago.

Blog Posts

• Only You Can Prevent Ransomware Attacks (Optimum Healthcare IT)
• Do You Understand MIPS? Prove It! (AdvancedMD)
• Facing down the largest breaches of 2017 with Datica’s open-source policies (Datica)
• Implementing Value-Based Care: A Top Concern of Health System CEOs (CareSync)
• What to Consider as You’re Starting to Measure Population Health (Dimensional Insight)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

Monday Morning Update 9/4/17

Top News

An article in Wired says that despite widespread use of electronic medical records, people with medical needs aren’t faring any better after Hurricane Harvey than following Hurricane Katrina in having their medical history available to first responders and new providers.

The article blames lack of interoperability and EHR downtime caused by flooding and power outages.

The author describes PULSE (Patient Unified Lookup System for Emergencies), an HHS-funded pilot project to create a data-sharing network that can be activated in a crisis. A January 2017 HHS announcement describes the California pilot that uses technology from Audacious Inquiry:

PULSE is currently being built to facilitate exchange during a declared emergency by extending interoperability across disparate technologies to support health information exchange. PULSE will allow Alternative Care Facilities (think of these as aid stations or MASH units set up during an emergency) so that EMS and authenticated volunteer providers can quickly get access to often life-saving data, when and where they need it. In the future, the PULSE system could facilitate patient lookup capability in an ambulance.

During a recent demonstration by Audacious Inquiry, the contractor that developed the PULSE technology, the program’s benefits become readily apparent. In the event of an earthquake, or forest fire (like the one that recently ravaged Eastern Tennessee), first responders (defined under PULSE as any of six provider types, including doctors, nurses and EMTs) can query PULSE with standard eHealth exchange patient demographics—including name, date of birth, and gender.  PULSE then sends out data tendrils to California-based HIEs, health systems and hospitals, for instance, looking for a match to the query. PULSE then enables first responders to see recent care notes from treating providers – including hospital discharge summaries and the Consolidated Clinical Documents (CCDs).

As PULSE is being developed, we have tried to ensure that it can be a model for other states to use. To support future scalability, PULSE is utilizing industry standards when communicating with HIEs and hospitals.

HIStalk Announcements and Requests

Poll respondents are OK with — clinicians with or without formal informatics credentials — calling themselves “informaticists” and are equally accepting of non-clinicians who have earned a graduate degree in informatics, but draw the line at a non-clinicians whose only credential is work experience. Harry suggests calling technically focused people “informaticists” and those specializing in clinical applications and user experience “informaticians.” Kelley says a challenge in public health is separating informatics from IT.

New poll to your right or here: What is the primary reason hospitals don’t exchange patient information freely?

This Week in Health IT History

One year ago:

• CMS offers providers four “pick your pace” Quality Payment Program options for 2017.
• St. Jude Medical sues a medical security services vendor, claiming its pacemaker vulnerability testing was not only improperly performed, but also part of stock short-selling scheme.
• Apple announces the iPhone 7.
• In England, NHS announces a digital exemplar grant program for trusts.

Five years ago:

• Merge Healthcare hires an investment bank to review strategic alternatives.
• Vocera announces its public offering.
• Harris Corporation investigates potential US bribery law violations by its Carefx China division, whose employees were found to have provided gifts and payments to prospects.
• A computer hacker in Italy shares his brain cancer-related medical records on the Internet in seeking help in a project he calls “My Open Source Cure.”

Ten years ago:

• Ingenix acquires Healthia Consulting.
• Athenahealth prices its IPO.
• Allscripts announces its largest EHR sale in its history to Columbia University Medical Center.
• A UK hospital blocks employee access to Facebook after heavy use degrades its network performance.
• Health Evolution Partners, started by former National Coordinator David Brailer, MD, PhD, begins its search for investments.

Last Week’s Most Interesting News

• FDA announces a voluntary recall of St. Jude Medical pacemakers to install a firmware update to fix cybersecurity vulnerabilities.
• CHIME and DirectTrust announce plans to promote universal deployment of the Direct network.
• Advisory Board announces plans to sell its healthcare business to UnitedHealth Group.
• Texas hospitals struggled with flooding from Hurricane Harvey.

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Decisions

• Mercy Medical Center (MD) will replace Meditech with Epic.
• Southeast Health Center Of Stoddard County (MO) changed from Medhost to Evident in June 2017.
• Integris Canadian Valley Hospital (OK) replaced Cerner with Epic in May 2017.

These provider-reported updates are supplied by Definitive Healthcare, which offers a free trial of its powerful intelligence on hospitals, physicians, and healthcare providers.

People

Orion Health hires Terry Macaleer (Anthelio Healthcare Solutions) as president of its US operations.

Henry Mayo Newall Hospital (CA) hires Ray Moss (Cedars-Sinai) as VP/CIO.

Announcements and Implementations

A new Reaction report finds that only one in four cardiology facilities use speech recognition, with far less enthusiasm and effort than their counterparts in radiology, but cardiology use is increasing quickly. Nuance and MModal hold 89 percent of that market.

Cerner and its customer HealthSouth will work together to develop tools to manage post-acute care patients.

Privacy and Security

A university in Canada loses $12 million to scammers who impersonated an employee of its construction company vendor in requesting that checks be sent to their new address that was actually that of the scammers.

Other

Artificial intelligence researcher Oren Etzioni proposes in a New York Times op-ed piece that AI be regulated in three ways, based on Isaac Asimov’s 1942 “three laws of robotics”:

• Companies that deploy AI systems must be held accountable for any illegal behavior that results.
• The AI system, such as a chatbot, must disclose that it is not a human in any conversations with humans.
• AI systems must not retain or disclose confidential information they receive, such as background audio recorded by Amazon Echo.

Google’s Verily life sciences company develops a way to predict cardiovascular risk factors by analyzing a person’s retinal image with a machine learning algorithm instead of performing blood tests. The model showed high accuracy in using only the retinal image to predict age, blood pressure, body mass index, gender, and smoking status.

A federal judge certifies as class action a lawsuit covering all Medicare recipients who were hospitalized but categorized by the hospital as observation patients, which means that as outpatients without necessarily knowing it, they pay more for drugs, co-insurance, and nursing home care.

Sponsor Updates

Blog Posts

• Assessing Your Population Health Plan: Start with a Simple Framework (Medecision)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
Get HIStalk updates. Send news or rumors.
Contact us.

News 9/1/17

Top News

A Health IT Now stakeholder group made up of several member associations (including AMIA) and health IT vendors ask ONC and HHS OIG to provide guidance around information blocking:

• What are examples of behaviors that the federal government will interpret as being information blocking?
• How is “should have known” defined?
• How will patient access be measured?
• How does the law interact with HIPAA and medical malpractice laws?
• What reasonable business practices and contract terms are exempt from information blocking requirements?
• How will the $1 million per violation vendor penalty be defined?
• What mitigation opportunities will be offered before incidents are turned over to HHS OIG for investigation and penalties?

Reader Comments

From Harvey Headbanger: “Re: HIPAA. The HHS secretary has waived HIPAA Privacy Rule provisions for hospitals in Texas and Louisiana for 72 hours after their disaster protocol has been activated. So you’ve got a hospital in a disaster area with problems including, but not limited to, rolling power outages, floating fire ants, looting, a looming public health crisis, and of course all the flooding compounded with strained emergency and utility services. The Secretary graciously expects that after three days, I have to create a semi-manual process for distributing and capturing NPPs and managing requests for privacy restrictions in an environment where communication is already very difficult, workforce shortages are common, and I’m trying to determine how to triage the unusual influx of patients. Not seeing it. Thoughts and prayers to the people of SE Texas and Louisiana.”

From Geaux Texans: “Re: your Houston donations. Why not the Red Cross?” I’m not a fan of that organization since they don’t earmark donations for specific causes, multiple reports exist over years indicating that they are dismissive of local volunteers, and my unscientific observation is that they seem to take advantage of global natural disasters to promote themselves and their fundraising. They also get a score of 83 on Charity Navigator, which isn’t so great. I know that their fundraising machine will allow them to do mass-scale work, leaving me to support more local efforts without feeling guilty. I donated to the Salvation Army of Houston because Salvation Army is my favorite charity overall and I trust their mission and stewardship even though as a religious-based organization they aren’t rated by Charity Navigator. Houston Food Bank earns a Charity Navigator score of 100 and the Houston SPCA gets a 97, both of those being local organizations that I’m pretty sure will quickly do the right thing without much bureaucratic overhead. Please donate, but be careful – scammers abound during high-profile disasters when donors are anxious to help quickly. Donate directly from the verified home pages of charities you’ve first checked on Charity Navigator. This isn’t the time to click shady Facebook “donate here” links or to send money to GoFundMe projects.

HIStalk Announcements and Requests

The inaccessibility and loss of paper medical records during Hurricane Katrina kicked off the uptake of EHRs (and led New Orleans health commissioner Karen DeSalvo, MD, MPH, MSc to the National Coordinator role). I’m wondering if Hurricane Harvey will provide the impetus for adoption of other technologies, perhaps telemedicine or even drone delivery of drugs and medical supplies.

I passed on a modestly interesting news item today because the company has so much high-falutin’ gibberish on its website that I couldn’t figure after several minutes exactly what it is they do. Marketing people convince company executives that their painfully wrought, committee-driven aspirational BS prose is what users want, but I say it’s a big fail if their site doesn’t quickly tell me what they’re selling and why I should care.I envisioned the result of that company’s marketing brain trust being cut loose on some kid’s lemonade stand, with the resulting tagline being, “Refreshment, realized” and a mission statement of:

Katy’s Lemonade Stand is a regionally recognized, trusted partner for implementing a diverse portfolio of innovative products, strategies, and frameworks that enhance synergistic hydrationary outcomes and provide an exemplary customer experience that inspires human achievement.

I’m also annoyed by companies that add a customer service chat box to their websites, which is intrusive but not super annoying, but then double down by including a loud “look down here at our cool automated chat agent” sound effect that makes me jump a foot off my chair. Websites should not automatically play any sound or auto-start a video that includes audio. Sites are killing off traffic in jamming poorly performing video, overlay ads, pop-ups, and slow-loading third-party content on their sites (CNN and other news sites along with the usual clickbait sites – was that redundant? — are prime examples).

This week on HIStalk Practice: Texas officials fast-track licensing permits for out-of-state physicians looking to help after Harvey. Indica MD launches medical marijuana telemedicine services. Florida law enforcement implements new heroin overdose tracking software. Harvey relief efforts tap into Medicare data to identify at-risk patients. Marathon Health adds behavioral health services. PeakMed Direct Primary Care raises $5.5M. Oklahoma officials call for more funding, better MD use of statewide PDMP. AI-generated facial emojis could be coming to a telemedicine visit near you. West’s Allison Hart discusses the importance of technology in ambulatory care for chronic disease management. The MAVEN Project looks to connect community health centers with telemedicine services.

Webinars

September 13 (Wednesday) 1:30 ET. “How Data Democratization Drives Enterprise-wide Clinical Process Improvement.” Sponsored by: LogicStream Health. Presenter: Katy Jones, program director of clinical support, Providence Health & Services. Providence is demonstrating positive measurable results in quality, outcomes, and efficiency by implementing clinical process improvement solutions in arming operational and clinical stakeholders with unlocked EHR data. Providence’s army of process engineers use their self-service access to answer questions immediately and gain an understanding of how their clinical care delivery is impacting outcomes. The presenter will describe practical applications that include antibiotic stewardship, hospital-acquired infections, and comprehensive knowledge management.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock

Kevin Mullin, chair of the Green Mountain Care Board that oversees Vermont’s medical industry, demands that Vermont Information Technology Leaders improve its operations to justify its public funding. VITL gets the money generated from a health insurance claims assessment that ends this year, as lawmakers will decide whether to end the tax or send its proceeds elsewhere. Mullin, who was a state senator when the tax was approved, says, “VITL was oversold to legislators. I regret ever selling the claims tax.” 

Drug pricing analytics vendor Truveris raises $35 million in a Series D funding round. 

Madison-based ImageMoverMD, which offers a secure image-sharing app for doctors, raises $1.2 million.

Sales

Penn Medicine (PA) chooses the LiveProcess emergency management system for universal employee notification and response during disasters, cyberattacks, and everyday coordination, bringing it into compliance with CMS’s emergency preparedness rule.

My Health My Resources of Tarrant County (TX) selects Netsmart’s EHR.

Announcements and Implementations

Experian Health announces its Pandora data quality platform that can ingest, index, and cleanse data from one or many data sources.

Non-profits CHIME and DirectTrust will jointly promote the universal deployment of the Direct network for secure information exchange.

Canada’s PrescribeIT national e-prescribing service will begin its rollout in Ontario “in the coming weeks” in eventually covering six provinces, 2,600 drug stores, and an unstated number of EHR vendors using technology from Telus Health.

Government and Politics

A bi-partisan group of eight state governors makes recommendations to Congress for stabilizing the individual insurance market, including:

• Committing to continuing paying cost-sharing reduction payments.
• Creating a temporary stability fund for states to create reinsurance programs.
• Exempting insurers from federal health insurance taxes from exchange plans sold in counties designated as underserved.
• Keeping the individual mandate until a credible replacement can be devised.
• Continuing the funding of outreach and enrollment efforts that encourage younger, healthier people to sign up.
• Shortening grace periods and verify special enrollment to make sure people aren’t waiting to sign up for insurance until they are about to incur expenses.
• Addressing unsustainable increases in the cost of healthcare services by paying providers based on quality rather than quantity of care, including a committing to support value-based healthcare purchasing.

Meanwhile, the White House on Thursday violated the fifth point above in announcing that President Trump will cut ACA signup advertising spending by 90 percent and in-person assistance funding by 39 percent, saying that Americans already know about the ACA. Critics say insurance risk and thus pricing will increase in a “let it fail” strategy” with fewer healthier, younger people being reminded to sign up to balance the risk pool. Former CMS Acting Administrator Andy Slavitt said in a tweet that the change won’t save taxpayers money because the costs are paid by insurance company user fees. An HHS press secretary (she was previously Congressman Tom Price’s press secretary and before that executive assistant at The Beer Institute) said ACA is a “bad deal” and isn’t working because premiums have doubled and half of US counties have only one coverage option.

Privacy and Security

FDA issues a voluntary recall of 465,000 St. Jude Medical pacemakers, recommending that patients return to their doctor or hospital to have their device’s firmware updated to address cybersecurity vulnerabilities.

Security firm Barracuda says it has logged 20 million ransomware attack attempts in the past 24 hours that uses a spoofed “from” address and the attachment’s name in the subject line, attempting to lure the recipient into clicking the attachment, which then begins encrypting the device.

Innovation and Research

Inova Personalized Health Accelerator offers a free educational program for first-time health technology entrepreneurs. The topics are interesting but the program is limited to folks who can attend seven, 90-minute on-site sessions in Fairfax, VA.

Other

Health system consolidation continues as UNC Health Care and Carolinas HealthCare announce plans to form a jointly operated system that will have 52 hospitals, nearly 100,000 employees, and $13.4 billion in annual revenue. The health systems insist that the proposed transaction is a partnership rather than a merger since they will not combine their assets to create a new entity.

An article in the Joint Commission’s journal describes the newly revised, ONC-published SAFER (Safety Assurance Factors for EHR Resilience) Guides and offers implementation advice for provider organizations, written by Dean Sittig, PhD and Hardeep Singh, MD, MPH.

A California Healthline article explains why it made sense for Santa Barbara County to send an employee who needed surgery to a hospital 250 miles away near San Diego. Answer: Scripps Hospital charged $62,000 for a surgery that would have cost more than double that amount at the two local hospitals. Scripps priced its services via bundled pricing as contracted through startup Carrum Health. The county waives employee co-pays and deductibles and pays travel costs for a luxury resort. The program is at risk since CMS is proposing eliminating bundled payments under the Trump administration in accusing Medicare –as have anxious hospital trade groups — of overstepping federal authority and interfering in the doctor-patient relationship. Insurance premiums in Santa Barbara County are 27 percent higher than those of Los Angeles, with a county HR executive saying, “The only difference between our two hospitals is one is expensive and the other is exorbitant.”

A Cleveland Clinic neurologist says the movie “Moneyball” showed that baseball uses more decision-making analytics than his own field, but that a wealth of EHR data and availability of disease-modifying therapies for multiple sclerosis will allow better treatment choices than the previous tools of physical examination and patient self-assessment. He notes the use of an iPad-powered performance test, new MRI and blood tests, and EHR-enabled doctor-patient collaboration.

In England, Royal Devon and Exeter NHS Foundation Trust sues ATOS for $10 million for selling it an EHR scanning and document management system that is slow and buggy, problems the vendor attributes to the trust’s network and hardware.

University of Michigan researchers develop Verdict, a database tool that learns from each user-submitted query to deliver answers 200 times faster with 99 percent accuracy. The software stores each query as a query synopsis and breaks it up into snippets that are used to create a mathematical model of questions and answers, allowing it to then target newly needed data efficiently or even to deliver results directly from its own stored information. Medical research and business decision-making are likely use cases.

FDA approves the first gene-altering drug for treating leukemia, with manufacturer Novartis declaring Kymriah a bargain at $475,000, especially since it will charge only if the drug works. The company claims it cost $1 billion to bring Kymriah to market.

The Wall Street Journal reports that 27 Gulf Coast hospitals have closed or evacuated patients since Hurricane Harvey made landfall and another 25 have reported storm-related problems that may prevent them from seeing new patients. Those that are open are expecting to be overwhelmed as roadways clear.

Some employers in the Louisville, KY area have stopped performing pre-employment drug tests because the high number of failures leaves too few candidates to fill their open positions. Other companies report that half of job candidates drop out of the hiring process once they realize they’ll be tested for drug use.

In India, an OB-GYN and anesthesiologist are suspended after an employee-recorded video goes viral that shows them engaging in a heated, insult-filled argument while standing over their C-section patient.

Sponsor Updates

• Logicworks opens a new office in Denver.
• Navicure will exhibit at Greenway Health Engage17 September 7-10 in Orlando.
• IDC names Nuance as the market share leader among global device and print management vendors.
• NTT Data Services publishes a new case study, “Two health systems in Qatar partner on a nationwide EHR to enhance quality of care.”
• Healthwise adds enhanced visual design to its Patient Instructions.
• Experian Health will present at the HFMA/AAHAM Western PA conference September 7 in Farmington.
• Vocera announces that 15,000 care team members of Franciscan Alliance are using its secure text messaging and hands-free communication system.
• The SSI Group and ZirMed will exhibit at the CASA 2017 Annual Conference September 6-8 in Indian Wells, CA.
• Nuance Communications wins the 2017 Star Performer and Implementation Awards at Speech Technology Magazine’s annual awards event.
• Solutionreach publishes a new case study, “Dr. York Yates Plastic Surgery Triples Their Response to Review Requests.”
• Verscend Technologies publishes a new infographic, “Analyzing 2017’s risk adjustment valuation to improve 2018’s processes.”
• McLaren Flint (MI) avoids a $1 million capital expense for new IV pumps by tracking its pump inventory using Versus Advantages Asset Management.
• Visage Imaging will exhibit at SIIM/NYMIIS 2017 September 7 in New York City.
• Huron partners with the Red Cross to support relief efforts for victims of Hurricane Harvey.

Blog Posts

• CIO Chat – Lori Johnston, ProMedica (Huntzinger Management Group)
• How to optimize your patient portal for Meaningful Use Stage 3 (Meditech)
• The Master Training Environment’s (MST) Role in Go-Live Readiness (Optimum Healthcare IT)
• CMS Emergency Preparedness for Healthcare Coalitions (LiveProcess)
• Why you should prioritize a service area merge for your healthcare organization (Nordic)
• Who Wants to Be a Millionaire? (Navicure)
• Whole-Person Care: Value-based Care for the Justice-Involved (Netsmart)
• Appropriate Use Criteria Requirements – Imaging Claims (Parallon Technology Solutions)
• Want both a healthy bottom line and happy patients? (Experian Health)
• Seniors Need, and Want, Better Care Coordination (PatientPing)
• Autonomous Auto-Adjudication 101: Blockchains Are Revolutionizing How Providers Get Paid (PokitDok)
• Improving Clinical Communication Across the Care Continuum (PerfectServe)
• What to Expect When You’re Expecting … to Integrate with a Health System (Redox)
• Turn Your Culture Into a Competitive Advantage (Salesforce)
• The Future of Population Health Management Strategies and Solutions (The SSI Group)
• Work Smarter, Not Harder: Four Simple Ways to Add Revenue, Not Work (Solutionreach)
• Avoiding risky business. (Voalte)
• 10 New Rules of the Inbound Contact Center (West)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne, Lt. Dan.
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