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News 10/24/14

October 23, 2014 News 11 Comments

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HHS Secretary Sylvia Burwell transfers National Coordinator Karen DeSalvo, MD, MPH, MSc to the position of acting assistant secretary for health — it oversees public health, including the Office of the Surgeon General — in response to the Ebola threat. DeSalvo replaces Wanda Jones. ONC COO Lisa Lewis (above) is named acting national coordinator, effective immediately. Ms. Lewis’s background is in grant management for ONC and FEMA, so her non-clinical, non-technical experience will contribute to ONC’s identity struggle in a post-Meaningful Use world. I would expect HHS to launch a search for a permanent and well-credentialed national coordinator quickly since its internal personnel stores have been recently depleted (assuming that DeSalvo’s move is permanent, which isn’t the stated case so far, which otherwise means Lewis may be keeping the seat warm for some time).

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Jacob Reider, MD would seem to have been the obvious choice for interim national coordinator since he is deputy national coordinator, but he confirms with me that he has resigned, having promised to his family several weeks ago that three years of commuting to DC was enough. That leaves only Jodi Daniel and Kelly Cronin from Farzad’s 10-member team of a year ago, at least barring any additional announcements.


Reader Comments

From Frank Poggio: “Re: Karen DeSalvo reassigned from ONC. If this does not signal the end is near for the MU fed program, I do not know what would. She was there for maybe six months, came up with the grand revelation that interoperability is a bus, issued a voluminous dissertation on what was wrong, then headed for the hills! Can’t wait to see ONC /DHSS press releases on what a great job she did.” ONC was all over the Ebola issue even though the EHR turned out to be non-contributory at THR, so DeSalvo’s interest and Katrina-related public health background put her in the right place at the right time. Physicians with practice experience and an MPH from a decent school will find many job opportunities as the industry matures from encounter management to population management. I think ONC’s best purpose once they’ve either handed out all the MU money or caused providers to lose interest in receiving it would be to (a) retool EHR certification to encourage interoperability and issue standards accordingly, and (b) run with the idea of the healthcare IT patient safety center if they can get Congress to fund it. They got EHRs out in the field, now it’s time to focus on using them for patient rather than provider benefit.

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From The PACS Designer: “Re: ultrasound emergency wireless app. Samsung has demonstrated an ultrasound wireless application for emergency situations. A test showed that life saving could be achieved through the immediate sending of ultrasound images to emergency departments from ambulances.” That’s a good reminder that sometimes creating new data elements isn’t as important as moving the existing ones around more effectively to increase their value to a wider audience.

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From Barry Black: “Re: Wellogic. Alere has divested the former company that was Alere Accountable Care Solutions.” Alere acquired Wellogic, founded in 1993 in late 2011. I interviewed President and CEO Sumit Nagpal a year ago. Alere ACS offers a PHR, EHR, HIE, decision support, analytics, and wellness and health coaching platforms. The company provided this response:

Based on strategic review by a leading consulting firm, Alere made a decision to refocus its energies on its main business market — diagnostics. As a part of this strategic refocus, Alere chose to divest certain assets, including those in connected health and health management. Alere ACS was the cornerstone of the Alere connected health strategy, and during its Alere tenure, enjoyed great investment that were mutually beneficial to Alere and Alere ACS — including tens of millions of dollars of enhancements to its core HIE platform. Alere ACS has now successfully separated from Alere into a new entity that will operate independently. This new entity has received a significant commitment of support and capital that will ensure continued operations and a sizable R&D investment for short- and long-term success. The new unit will continue to focus on the connected health market, including integrations with various diagnostics, mobile devices, and home monitoring opportunities. The new entity is financially robust and is armed with the necessary resources to achieve and support better healthcare and financial outcomes for the healthcare system. Executive leadership, engineering, and professional services  remain unchanged.

From Lazlo Hollyfeld: “Re: non-competes. No rank-and-file employee should be subject to these agreements, and certainly not for two years.” Jimmy John’s, which is my least-favorite sub chain next to Quizno’s and not in possession of any obvious meat and bread secrets, slips a two-year non-compete clause into its employment agreement that prohibits its $8 per hour sandwich makers and delivery drivers from working not only at competing sub chains, but for any business located near one of its locations that makes 10 percent of its revenue from sandwich sales. Lawyers in a class action suit say the chain’s 2,000 locations mean that an employee who quits can’t work in an area covering 6,000 square miles. It’s like every non-compete that claims to cover non-management employees: a load of repressive corporate crap dreamed up by paranoid management that wouldn’t withstand five minutes of scrutiny in court, existing only because non-management employees don’t have the time and money to challenge it.

From Deanna: “Re: Plato’s Cave. Made me think of you and why your contribution to HIT is so much better than anyone else’s. You have been outside the cave.” The outgoing editor of The Wall Street Journal’s CIO Journal says he left journalism to work for Oracle because “journalists are at least twice removed from the essence of what they write about … I also don’t want to watch technological evolution while imprisoned in a cave, forced to take someone’s word for how it’s made and how it’s used. I want to observe it for myself.” Diligent writers often do a good job covering complicated subjects of which they have zero first-hand experience for experts who live it every day, but I get annoyed when they get lazy and just dutifully reword press releases or stray over that already generous line and start editorializing or delivering podium speeches based entirely on their cheap-seats view, like a couch potato sports fan yelling instructions to a professional football coach or a secluded porn watcher providing relationship advice.

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From Clinic EHR Director: “Re: Epic staff rates. Most of the information out there is overpriced, inaccurate, or both. A friend put together a survey and will publish it free. I would love it if this could be made available to as many people in the industry as possible.” The Epic salary survey is here and the results will be published here.

From P.O. Garth: “Re: HIStalkapalooza. Just curious what night it will be?” This might set the record for the earliest inquiry about an event that’s still almost six months away. HIStalkapalooza will be Monday, April 13, 2015. It will be the best HIStalkapalooza, the last, or both since I’ve decided to take the planning out of a single sponsor’s hands and instead run it myself with the help of Lorre and Jenn and the financial support of five sponsors yet to be chosen (let me know if your company is interested – you’ll get lots of exposure and invitations). Last year was the breaking point for me since ticket demand far exceeded supply and people I wasn’t able to invite got personally rude even though I spend months every year from late summer to spring sweating details for no personal benefit, leading me to swear that I was done with it. For Chicago, the facility, band, and menu are all under contract – it should be pretty great. If it’s the last one, it will at least be legendary.   


HIStalk Announcements and Requests

This Week on HIStalk Practice: the DoD’s DHMSM RFP deadline is pushed back — again. Qualis Health achieves MU goal. Jerry Broderick suggests three questions to ask before joining an employed physician network. Tennessee Primary Care Association implements new pop health/analytics tools. HP interviews Rob Tennant, SVP of government affairs, MGMA. Modernizing Medicine co-founders win leadership award. Check out the HIStalk “Must-See” Exhibitors Guide for MGMA 14. Thanks for reading.

This week on HIStalk Connect: Doctors Without Borders is developing an SMS-based Ebola screening tool to engage with the local West African population. HealthTap announces that it has created a national telehealth platform that will provide virtual visits for $44 per session. XPRIZE announces 11 finalists in the Nokia Health Sensor Challenge.

Listening: new from Cold War Kids, bluesy indie rockers from Long Beach, CA.


Webinars

November 5 (Wednesday) 1:00 ET. Keeping it Clean: How Data Profiling Leads to Trusted Data. Sponsored by Encore, A Quintiles Company. Presenters: Lori Yackanicz, administrator of clinical informatics, Lehigh Valley Health Network; Randy L. Thomas, associate partner of performance analytics, Encore, A Quintiles Company; Joy Ales, MHA, BSN, RN, senior consultant, Encore, A Quintiles Company. Data dictionaries, organizational standards, and pick lists for data entry fields may describe the intent of a particular data field, but don’t guarantee that the data captured in the source system actually reflects that intent. Data profiling is the statistical analysis and assessment of the data values in source systems for consistency, uniqueness, and logic to ensure that the data landing in a data warehouse or analytic application is as expected. Attendees will learn which projects benefit from data profiling and the resources needed to accomplish it.


Acquisitions, Funding, Business, and Stock

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NextGen parent Quality Systems reports Q2 results: revenue up 9 percent, adjusted EPS $0.13 vs. $0.22, beating revenue expectations but missing on earnings. Above is the one-year QSII share price chart (blue, down 39 percent) vs. the Nasdaq (red, up 13 percent).

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Cerner announces Q3 numbers: revenue up 15 percent, adjusted EPS $0.42 vs. 0.35, falling short on revenue expectations but meeting consensus earnings. Above is the one-year CERN share price chart (blue, up 6 percent) vs. the Nasdaq (red, up 13 percent). The breathy reports of $XXX billion of healthcare IT startup investment hide the fact that most of the publicly traded HIT vendors aren’t exactly killing it on Wall Street, which the irrationally exuberant cheerleaders will spin as evidence of the changing of the guard rather than the historically difficult HIT business climate.

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Patient self-service app vendor Phreesia raises $30 million in funding.

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North Bridge Growth Equity becomes a majority stake owner in patient encounter platform vendor Ingenious Med with an undisclosed financial investment.


Sales

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Logicworks will host the Massachusetts Health and Human Services Virtual Gateway portal.

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Wyoming Medical Center (WY) selects Wolters Kluwer’s ProVation MD Cardiology for structured reporting and coding in it catheterization labs.

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DeKalb Medical  (GA) selects Connance’s Patient-Pay Optimization program to improve productivity and improve patient experience.


People

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MModal names Scott MacKenzie (Experian Health) as CEO and board member.

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Health Data Consortium, the group that runs Health Datapalooza, names Chris Boone, PhD (Avalere Health) as executive director.

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HDS hires Bradley Johnson (Caradigm) as senior executive of business development.


Announcements and Implementations

Strata Decision launches cloud-based StrataJazz Continuous Cost Improvement to help providers reduce waste and inefficiency.

Greythorn launches a healthcare IT salary survey and will donate $1 for each survey completed to Autism Speaks Foundation.

Long-term care EHR vendor HealthMEDX announces its iCare POE mobile care management system.

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Valley General Hospital (WA) goes live on Medsphere’s OpenVista.

HSHS Medical Group (IL) launches a pilot that will test the use of Apple Watch, due out next year, in its medical home program.


Government and Politics

HHS announces the four-year, $840 million “Transforming Clinical Practice Initiative” incentive grant program to move providers to value-based, patient-centered, coordinated health services, saying that healthcare IT will be a key component. Among the suggested strategies is daily review of EHR quality and efficiency information. Specifically listed is secure, standards-based, bi-directional communication with other providers.

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Three industry notables (Dean Sittig, David Classen, and Hardeep Singh) propose in a JAMIA article that ONC’s planned HIT Safety Center (a) create a post-marketing HIT patient safety event surveillance system; (b) develop policies and procedures for investigating those events; (c) design random safety assessments of large providers; and (d) advocate HIT safety. The surveillance function would look at system failures, inadequate design, improper user configuration or usage, interface problems, and missing or unimplemented safety-related features. I would be happy if someone would just implement an easy way (on-screen button?) for providers to communicate safety concerns directly to vendors with a CC: to a safety center. Several organizations (some of them governmental) claim to have such a system, but none get significant use because end users don’t know about them or aren’t willing to complete a pile of paperwork that doesn’t benefit them directly.

The Department of Homeland Security is reviewing possible cybersecurity flaws in medical and hospital devices (including IV pumps and cardiac devices) that could make them vulnerable to hackers, stating its intention to work with vendors to correct software problems. 


Other

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HIMSS will move its 2019 convention from Chicago to Orlando in a dispute over hotel room rates, citing its unhappiness that the RSNA conference obtained a “favored nation” clause that guarantees it the lowest room rates for events held from April through November. I surveyed readers in early 2013 about their preferred HIMSS conference cities and Chicago finished near the bottom, with only 6 percent choosing it as their favorite — New Orleans, Atlanta, Dallas, San Antonio, and Boston did as poorly or worse, while San Diego, Las Vegas, and Orlando topped the list. Chicago is easily my least-favorite convention city (even though I like visiting it otherwise) due to overpriced and indifferent hotels, surly union workers, poor public transportation to McCormick Place, and the near-certainty of cold, dreary weather in April (which of course exhibitors love since it keeps attendees inside looking at booths). HIMSS scratched its home city’s back by holding the conference there in 2009 after pushing the usual date back several weeks to avoid blizzards (which didn’t work), pulled the conference out again because of union-driven high costs of exhibiting at McCormick Place, and then ill-advisedly decided to return in 2015. Too bad their squabble comes too late to move HIMSS15 somewhere else.

Interesting: scientists nearly 10 years ago came up with an Ebola vaccine that was 100 percent effective in protecting monkeys, but the $1 billion plus cost of bringing a drug with minimal sales potential to the US market sent it to the shelf, where it remains.

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A Diagnosis article by the aforementioned Dean Sittig and Hardeep Singh, along with Divvy Upadhyay, looks at the treatment of Ebola patient Thomas Duncan at Texas Health Presbyterian Hospital Dallas, reviewing the patient’s record to find several discrepancies in THR’s announcements:

  • The patient presented with a temperature spiking to 103 degrees, dizziness, GI symptoms, headache, and a self-reported pain score of eight on a 10 scale, contradicting hospital reports that his initial symptoms weren’t severe.
  • The nurse documented his recent travel to Liberia.
  • The ED doctor prescribed Tylenol and antibiotics (the article didn’t question why he or she prescribed antibiotics for vague symptoms that could be non-infectious or viral, but antibiotic overuse and resistance is a topic for another day).
  • The authors speculate that the ED physician chose predefined phrases from EHR-suggested drop-downs that misled caregivers who read the notes later.
  • They also speculate that the hospital is located next to a high-immigrant population area that a county commissioner termed “a little Ellis Island” that could have caused employees to miss the red flag of “a black man with a foreign accent who reported he came from Liberia and presented with serious ‘flu-like’ symptoms to an ED which reportedly had received CDC and county health department’s guidance as early as July 28th, 2014.”
  • The article points out that clinicians often misdiagnose or miss common clinical conditions and it’s not the EHR’s job to replace their critical thinking and history-taking skills.
  • It adds that doctors tend to ignore nurse-generated documentation, both on paper and in the EHR. Sad, but true.

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THR previously submitted to Congress a timeline of Thomas Duncan’s ED visit with some interesting items:

  • Triage didn’t start until an hour after the patient’s arrival at 10:37 p.m. – he was sent to the waiting area (in contact with everybody else there) and wasn’t taken to the treatment area for for nearly 90 minutes.
  • The ED physician accessed the triage nurse’s report at 12:27 a.m., but the travel history question hadn’t been asked yet since it wasn’t the triage nurse’s responsibility.
  • The patient first reported his travel history to Liberia in a 12:33 a.m. question from the primary ED nurse, but she didn’t pick up on the importance of his answer and ignored the EHR prompt to verbally relay it to the ED doctor (big-time fail there).
  • Audit logs show that the ED doctor reviewed the Epic sections that included the patient’s travel history several times between 12:52 and 1:10 a.m. Remember that at that point, the EHR should have been basically a single screen of information since all that had been documented  was triage, the primary nurse’s initial workup, and a few vital signs. Specifically in Epic, the authors say, that includes screens for: ED lab results, Visit Navigator, related encounters, flowsheet, allergies, home meds, and ED patient history, all of which should have been pretty much blank.
  • The doctor later reviewed the patient’s history in which he said he was a “local resident,” had not been in contact with sick people, and had not experienced GI symptoms (contradicting the triage nurse’s recording of his chief complaint – in other words, the patient gave incorrect and misleading information for some reason).
  • The ED doctor discharged the patient with a diagnosis of sinusitis (not sure where that came from) and abdominal pain.

My conclusions: (a) Epic worked as it should have although the ED doctor still missed crucial information despite spending a lot of time looking at what should have been minimally populated Epic screens and possibly not the patient himself; (b) the hospital should have been asking travel questions at triage, which THR has since required; (c) the ED nurse missed an obvious red flag and broke hospital policy by documenting in the EHR but not reporting the travel information verbally; (d) the ED doctor either missed what should have been plainly obvious travel information or failed to note its relevance; (e) the patient told the ED doctor a very different story than he had told the nurse previously, eliminating or changing information that would have put the ED doctor on alert. All of this points out how unprepared the hospital was for detecting possible Ebola patients despite public health warnings, along with their lack of urgency to put new policies in place. My bigger conclusion: hospitals are not good at all with issues related to public health, and public health departments don’t seem to have the influence to drive sound infectious disease policy out of their ivory towers to the front lines.

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BIDMC CIO John Halamka, MD proposes that clinical documentation, which was designed for billing rather than care coordination, be redesigned around a team-based, story-oriented structure that eliminates redundancy, inaccuracy, and copied-pasted text that doesn’t convey (or even hides) the patient’s story. It resonates with me because I’m getting increasingly frustrated that EHRs are superior to paper in every way except that one – the tendency to generate a lot of worthless but structured information that masks the sometimes obvious issues, meaning those EHRs make care worse instead of better. It’s time to reclaim the EHR from administrators, bureaucrats, CMS, and malpractice attorneys and give it back to patients and clinicians. Halamka writes on his blog:

Imagine if the team at Texas Health Presbyterian jointly authored a single note each day, forcing them to read and consider all the observations made by each clinician involved in a patient’s care. There would be no cut/paste, multiple eyes would confirm the facts, and redundancy would be eliminated. As team members jointly crafted a common set of observations and a single care plan, the note would evolve into a refined consensus. There would be a single daily narrative that told the patient story. The accountable attending (there must be someone named as the team captain for treatment) would sign the jointly authored Wikipedia entry, attesting that is accurate and applying a time/date stamp for it to be added to the legal record.

After that note is authored each day, there will be key events — lab results, variation in vital signs, new patient/family care preferences, decision support alerts/reminders, and changes in condition.

Those will appear on the Facebook wall for each patient each day, showing the salient issues that occurred after the jointly authored note was signed.

With such an approach, every member of the Texas care team would have known that the patient traveled to Dallas from West Africa. Every member of the care team would understand the alerts/reminders that appeared when CDC or hospital guidelines evolved. Everyone would know the protocols for isolation and adhere to them. Of course, the patient would be a part of the Wikipedia and Facebook process, adding their own entries in real time.

A study of ICU patient alarms finds that each occupied bed generates 187 audible alarms per day, many of them false alarms related to arrhythmia. It suggests that hospitals reduce alarm fatigue by reviewing their alarm settings and consider changing some alarms from audible to text messages.

A woman who tried to kill herself by gouging out her eyes with a pencil sues LA-USC Medical Center, saying that one of its nurses took a picture of her and shared it with a friend who then posted it on a shock website.

Weird News Andy fiddles around with this story, in which a concert violinist plays his instrument on the operating room table as neurosurgeons implant a “brain pacemaker” to correct his otherwise career-ending tremors. The surgery team monitored the patient’s movements via a three-axis accelerometer as he played and they inserted electrodes into his brain to make sure they hit the right spot. It worked: three weeks later, he was back on stage with the Minnesota Orchestra.  


Sponsor Updates

  • Yale New Haven Health System (CT) implements SSI Group’s end-to-end revenue cycle management solutions.
  • Predixion Software CEO Simon Arkell is named “Outstanding CEO” for a mid-sized company by the Orange County Technology Alliance.
  • PerfectServe President and CEO Terry Edwards writes a blog post called “Prioritizing Communications to Improve Care Coordination.”
  • AOD Software and Imprivata partner to provide a secure communication platform for the senior healthcare market.
  • Medical Economics names ADP AdvancedMD, Allscripts, Aprima, CompuGroup Medical, e-MDs, eClinicalWorks, GE Healthcare, Greenway, Kareo, McKesson Specialty Health, NextGen, Optum, Quest Diagnostics, and RazorInsights to its “Top 50 EHRs” list.
  • MedAptus will integrate Entrada’s dictation recording technology with its Pro Charge Capture solution.
  • Truven Health Analytics introduces Interactive Reporting, which helps health plans analyze account-specific cost, use, and quality.
  • Perceptive Software will introduce Medical Content Management at RSNA 2014.

EPtalk by Dr. Jayne

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I’m always excited to receive reader mail, although I’m terribly behind on answering it. I have a couple of blogger / author friends and am convinced HIStalk has the best readers out there. That was proven this week when several of you wrote offering advice for my friend’s oncology RFP conundrum. I appreciate the input and have forwarded your thoughts.

Weird News Andy weighed in on last week’s discussion of mood-altering wearables, sharing that it “depends on who is wearing them and what else they are wearing. Mrs. Weird has an effect on my mood no matter the other variables.” I hadn’t thought of wearables in that context when I was writing last week, but that’s an important point. Despite the mass integration of technology in all facets of our lives, I still don’t understand people who wear Bluetooth headsets constantly, let alone people wandering around with Google Glass in social situations. I wonder how much we miss of the world around us because of our devices.

Reader Foie Gras wrote about this year’s Clinical Informatics board certification exam: “Thanks for your description of last year’s experience. I took the exam this past week and I want a do-over! I feel like I studied very very hard, reviewed the AMIA course, took lots of notes, and am experienced in the field, but there were definitely questions on the test with terms I did NOT know and even on some of the topics I’d studied up on. I felt they asked a very nuanced question that I just couldn’t feel comfortable with. A bit frustrating after quite the marathon and sprint of studying. Here comes the two-month wait. I really don’t want to have to study for that thing again (although yes, I learned a ton studying for it and it was really enjoyable at times.)”

I heard similar feedback from other colleagues who sat for the exam this year. Preparing for board certification can be arduous, but being able to find some enjoyment in it says something about the personality traits of those who stay in medicine. I share the frustration about some of the terminology (particularly eponyms) used on board exams. If it walks like a duck and quacks like a duck, and actually is a duck, is the fact that it’s a Baikal Teal vs. a Carolina American Wood Duck really relevant if the question is asking how many feet it has?

I enjoy leisure reading much more than I enjoy reading CMS regulations or (heaven forbid) the Federal Register, so I was excited when a colleague left a copy of “Doctored: The Disillusionment of an American Physician” on my desk. Sandeep Jauhar is a New York cardiologist. I was familiar with his first book, “Intern.” The sequel was a pretty quick read and explores several healthcare dynamics from the last two decades: the fall of fee-for-service reimbursement, providers who order diagnostic testing for their own enrichment, and fragmentation of patient care.

Although I haven’t had to deal with some of the scenarios he encountered after leaving fellowship, I’ve experienced enough of them to share some of his feelings of disillusionment. In addition to being about the “mid-life crisis” facing medicine since the creation of Medicare in the 1960s, it also covers his own mid-life crisis, which makes some sections a little difficult to read. Still, I appreciate his candor and his willingness to stick his neck out as he shares his story.

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I’m used to getting a variety of mailers and postcards from vendors and recruiters, particularly around HIMSS and other conferences. I was surprised this week to get a recruiting postcard from Uncle Sam. I’m sure the mailing was set up weeks ago, but the statement “because of the wide scope of the Army’s activities, you may have the chance to see and study diseases that are not usually encountered in civilian practice” to be very timely. Some of my best friends are currently or have been military physicians. I am grateful for their service and for the sacrifice of everyone serving in all branches of the military. Veterans Day is approaching, so make plans to thank your colleagues, neighbors, and family members who have served.


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis.

More news: HIStalk Practice, HIStalk Connect.

Get HIStalk updates.
Contact us online.

 

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October 23, 2014 News 11 Comments

Morning Headlines 10/24/14

October 23, 2014 Headlines 1 Comment

HHS reshuffles amid Ebola crisis

Karen DeSalvo, MD leaves her post leading the ONC to take over as HHS’s acting assistant secretary for health. Interim national coordinator Jacob Reider, MD also announces he will leave ONC in the coming weeks, leaving ONC COO Lisa Lewis to take over as the new acting national coordinator.

HHS Secretary announces $840 million initiative to improve patient care and lower costs

HHS announces $840 million in new grant money that will be used to help provider organizations implement the tools needed to create more coordinated, integrated health systems.

Wikipedia and Facebook for Clinical Documentation

John Halamka MD, CIO of Beth Israel Deaconess Medical Center, calls for clinical documentation, which was designed to support billing needs, to be redesigned as an interdisciplinary communication tool.

Cerner Reports Third Quarter 2014 Results

Cerner reports Q3 results: revenue is up 15 percent to $840 million, adjusted EPS $0.42 vs. 0.35.

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October 23, 2014 Headlines 1 Comment

Morning Headlines 10/23/14

October 22, 2014 Headlines 1 Comment

U.S. government probes medical devices for possible cyber flaws

Reuters reports that the Department of Homeland Security is quietly investigating cybersecurity flaws found in medical devices that government officials suspect could be exploited by hackers.

The Comparative Value of 3 Electronic Sources of Medication Data

A study measuring the accuracy of home medication list data sources compares the actual home medication lists for 858 patients with the data found in the hospital’s EHR, the local HIE, and a commercial ePrescribing network. Researchers found that the EHR had 80 percent of the patient’s home medications accurately listed, while the commercial ePrescribing network had 45 percent, and the local HIE had 37 percent.

Guidance on Personal Protective Equipment To Be Used by Healthcare Workers During Management of Patients with Ebola Virus Disease in US Hospitals

The CDC updates its Ebola personal protective equipment guidelines to specify that no skin should be exposed, and that repeated training with demonstrated competency on infection control standards should be conducted prior to caring for Ebola patients.

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October 22, 2014 Headlines 1 Comment

HIStalk Interviews Victoria Tiase, RN, Director of Informatics Strategy, NewYork-Presbyterian Hospital

October 22, 2014 Interviews 1 Comment

Victoria Tiase RN, MSN is director of informatics strategy of NewYork-Presbyterian Hospital of New York, NY.

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Tell me about yourself and the hospital.

I work as the director of informatics strategy at NewYork-Presbyterian Hospital. The position reports directly to our CIO, Aurelia Boyer.

My background is a nurse. I’ve been at the institution for almost 20 years. I did my graduate work in informatics at Columbia University. 

My role in the IT department consists of consulting from an informatics point on various projects and initiatives throughout the department and organization. I also serve as the liaison to state and federal initiatives that pertain to health IT, which as you know over the past seven or eight years have really expanded. I work very closely with Greater New York Hospital Association and HANYS and other organizations as well as our internal government affairs department as it relates to health IT.

 

Is the hospital still using both Epic and Allscripts?

The hospital uses Allscripts. One of the physician organizations that is affiliated with the hospital uses Epic, but not the hospital.

 

Are you using other Allscripts products?

We use Allscripts SCM and Allscripts Pharmacy. In addition, we have a couple of their care coordination products, Allscripts Care Management and Allscripts Care Director. In addition, our ambulatory areas use the ambulatory SCM product. We also use their ED product in our emergency rooms.

 

You’ll be presenting on care coordination at  the Digital Health Conference in November. What’s the role of technology?

I see it playing a huge role. It remains to be seen how the technology will be used in the care coordination arena. I think we’re basically sticking our toe in the water at this point.

Most specifically, what I’m going to be speaking about is our involvement in the New York Digital Health Accelerator program last year. It was a partnership between New York eHealth Collaborative and the Partnership Fund for New York City. They initiated a program last year where they find health IT startups that might already have some involvement in New York City and/or are interested in relocating and moving to New York City. They partner them with area hospitals for a mentoring perspective and the hospital has the ability to pilot that company’s technology if interested.

We participated last year and we just kicked off this year’s program, so we’re now in Year 2, but I’m mostly going to be speaking to our experience last year. We were paired with a company called ActualMeds. They have a loosely called medication reconciliation solution. However, the use that we found in speaking with the company and working and mentoring with them last year was that we have community health workers in a number of our programs up here in our Washington Heights area. They go into the home, they have a close relationship with the patients, and are helping us with that care coordination aspect in the community.

Prior to working with ActualMeds, we had the community health workers collecting information on paper while they’re in the home with the patients. They’re bringing that information back to our clinics and our program coordinators. It’s our way of gathering that information about the patient, which is so important for the continuity of their care once they leave our inpatient or outpatient clinics — what goes on at that point in time and how can we collect that information. 

Using the ActualMeds technology, we had our community health workers for the first time using a tablet device to collect medication information from the patients in their homes. They are looking at the medications, talking with the patient, and entering the information in an electronic fashion. It is easier for our clinicians to look at that and then integrate that into the care of the patient when they are seen for their next visit.

It was a great learning experience for us because there’s this idea that health IT is going to help us do all of this care coordination. How do we break that down? How do we test and pilot and ensure that that will definitely make a difference? How do we do it in the best way possible?

We had a lot of learning experiences from just even understanding if our community health workers can use a tablet. There were so many things that we assumed and a number of assumptions that were proved wrong. It’s just some of the basic mechanisms of just operating a tablet. Then there’s understanding the operating system, understanding how to use a browser, understanding how to use an app. So many interesting findings came out of that work. I think it’s important for us to work with our players in the community and understand how technology can best meet those needs.

 

Are the startups you’re working with connecting to your Allscripts system?

They are not connecting. I assume you mean interfacing. No, they are not interfacing at this time. These are really just usability pilots. We’re continuing to work with ActualMeds. I think eventually down the road, we would love to have some use cases for patient-generated data in electronic medical records. We are certainly not there yet. That is a big topic in HIT.

 

Are you doing anything to allow patients to be more involved in the process?

We have a homegrown portal in which our patients have the ability to see the information on their visit. We have also just started some pilots on the inpatient side, where we are working with patients to see the medications that they are to be given and have been ordered for them on the inpatient side. We’re allowing them to document their pain level.

We are definitely doing some pilots in that area. We’re very interested in how that would work. Then as I mentioned, I think the trick is how you legally incorporate and safely incorporate patient-generated data into the electronic medical record.

 

I always wondered why hospitals don’t give patients their own version of the medication administration record so they can follow their therapies. What did you learn from the experience of patients seeing their medication schedules? Did they find opportunities to correct what otherwise would have been a mistake?

Absolutely. We’re finding a huge satisfaction from the patients in knowing what medications are being ordered for them and what medications they’ll be receiving. That’s where we’re finding the value. 

It gives the patient the ability to ask questions, which I think is important. A lot of times, they don’t have the information in front of them, or they’ve been given the medication at a time that is not during rounds, so then they forget when the physician comes in for rounding or the team comes in for rounding. It’s like, oh my goodness, I wanted to ask you something about the medication — I forget what it was. Here they have it right in front of them. The satisfaction piece is the part that we were most pleased with.

 

Was that transparency threatening to nurses who might get called out for factors beyond their control for not being on schedule with meds or maybe even missing meds occasionally?

We did not find that. We did not receive pushback from our nurses. I don’t have results that we measured, but I think it takes the opposite effect. That makes me feel like, especially as a nurse, like, the patient knows what they’re going to be getting, when they’re going to be getting it. That way, they’re not going to be calling me every five seconds and saying, “Where’s my med, where’s my med, where’s my med?“ 

I think it actually would have the opposite effect. That is my hypothesis, but that isn’t something that we’ve measured per se. I’d be surprised if it was the other way around.

 

What are you doing with population health and analytics?

There’s certainly a lot in those areas. I guess our initiative that is farthest along is in our patient-centered medical home arena. Our ACN clinics have all achieved PCMH status level 3. We have a number of dashboards and tools that our providers use to see which are our diabetic patients — diabetes is one of our PCMH diseases — and how many of them have an A1C that’s of a particular level, when was their last visit, when was their last foot exam, eye exam. We certainly are doing a lot of work in that area — targeting our diabetic patients, our CHF patients, and also our asthmatics. Those are the big diseases we’ve been targeting.

 

How is the hospital doing with Meaningful Use?

We are doing great with Meaningful Use. That’s one thing that I work on very closely. I’ve spent most of today working on that, in fact. 

We’re in a great position with Meaningful Use and have certainly met it in the past few years. We are about to attest for Stage 2. Our learning there is that it certainly is a lot more time-consuming. It takes a lot of thought and it takes a lot of resources. It’s a project to not take lightly to make sure you’re doing it in a meaningful way and not just trying to check the boxes.

 

How about interoperability?

How about it? [laughs] Our nation is on a 10-year plan. Hopefully we’ll be seeing it soon. [laughs]

Meaningful Use, again, it’s just sticking the toe in the water. It’s a really small piece of what needs to be done. But I think we’re headed in the right direction.

I think for those that are attesting to Meaningful Use, you’ve now got some of the standards in place. A small amount, but you’ve got LOINC and SNOMED, so we’re starting to move in the right direction. I think there’s a lot more work to do. But it’s a place that we need to go. I think the CCD is a start. But as you’re seeing in the Times and other publications, we’ve got a ways to go.

 

What are the biggest issues and opportunities in nursing informatics?

Patient engagement is the biggest one in my mind. Nurses are in a unique position to be the discipline that leads efforts for patient and family engagement. There are some huge opportunities there. Nurses are already engaging the patients, already educating the patients. I think there’s great opportunities to use nursing and health IT to move that forward. That is one huge opportunity.

The second piece involves mobility and inefficiencies for nursing. We’re already seeing with medication barcoding and handhelds. Finding ways to use health IT and informatics and using the data as well in order to create more efficiencies for the nurses. We’re really looking at that.

We are very passionate at NewYork-Presbyterian about creating efficiencies for our nurses. Creating efficient workflows for them. We know they’re busy. We know there are a lot of tasks. How can we make their lives easier in caring for the patients in the best way possible?

That also includes providing real-time data to both the bedside nurses and the nurse managers. How can we get real-time data to them on their metrics on the number of patient falls and the other metrics that they might be tracking on their particular units? How can we get that data in their hands real time so it’s actionable? 

Those are some of the big opportunities for nursing. There’s a lot of opportunity and a lot of work to do.

 

Do you have any concluding thoughts?

I know it’s an overused term these days, but I think engaging the patient in their care and partnering with the patient is going to be important moving forward. Engagement is not only on the patient side. The patients and family are in a place where they’re ready to participate. We also need to foster that engagement on the clinician side, getting the providers ready for that engagement.

There’s going to be a lot more information flowing from the patients in the near future. Being ready to provide that information to the clinicians in the small snippets or nuggets that will help them to take the best care of the patient is going to be an important area to focus on. I’m envisioning this influx of data from the patients and what are we going to do with it and how we’re going to make it meaningful for the providers to help the patients in the best way possible.

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October 22, 2014 Interviews 1 Comment

Morning Headlines 10/22/14

October 21, 2014 News No Comments

Obama’s Ebola czar declines to testify

Newly appointed Ebola czar Ron Klain declines a request to testify before the House Oversight Committee over the government’s Ebola response thus far. The hearing, scheduled for Friday, will be just his third day on the job.

NCCN Chemotherapy Order Templates to be Integrated into Epic’s Electronic Health Record

Epic will integrate the evidence-based chemotherapy order templates from the National Comprehensive Cancer Network into its Beacon oncology product.

Athenahealth to expand at Ponce City Market

Athenahealth will expand its Atlanta, GA offices, adding 20,000 square feet immediately, with plans to add an additional 40,000 square feet in 2016.

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October 21, 2014 News No Comments

News 10/22/14

October 21, 2014 News 5 Comments

Top News

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California Republican Darrell Issa, chairman of the House Oversight and Government Reform Committee, plans a hearing Friday to look into the Obama administration’s handling of the Ebola crisis. Newly appointed Ebola response coordinator Ron Klain has declined to testify, likely given that it will be only his third day on the job.


Webinars

November 5 (Wednesday) 1:00 ET. Keeping it Clean: How Data Profiling Leads to Trusted Data. Sponsored by Encore, A Quintiles Company. Presenters: Lori Yackanicz, administrator of clinical informatics, Lehigh Valley Health Network; Randy L. Thomas, associate partner of performance analytics, Encore, A Quintiles Company; Joy Ales, MHA, BSN, RN, senior consultant, Encore, A Quintiles Company. Data dictionaries, organizational standards, and pick lists for data entry fields may describe the intent of a particular data field, but don’t guarantee that the data captured in the source system actually reflects that intent. Data profiling is the statistical analysis and assessment of the data values in source systems for consistency, uniqueness, and logic to ensure that the data landing in a data warehouse or analytic application is as expected. Attendees will learn which projects benefit from data profiling and the resources needed to accomplish it.


Acquisitions, Funding, Business, and Stock

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Care coordination platform developer CareSync secures $4.25 million in Series A financing led by Founder and CEO Travis Bond, Tullis Health Investors, CDH Solutions, and Clearwell Group. You can read my recent interview with Bond here.

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Athenahealth makes plans to expand its brand-new Ponce City Market office in Atlanta. Filings suggest the company could expand by another 40,000 square feet by July 2016.

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HealthStream reports Q3 results: revenue up 32 percent, EPS $0.12 vs. $0.08, and announcement of a new patient interview center in Nashville, TN that is expected to create 200 jobs.

TeamHealth Holdings acquires PhysAssist Scribes for an undisclosed sum. PhysAssist will operate as a separate division of TeamHealth under its current leadership.


Announcements and Implementations

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National Comprehensive Cancer Network will integrate its chemotherapy order templates into Epic’s Beacon Oncology Information System. The templates will link to NCCN.org, affording end users access to relevant NCCN guidelines.

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Cleveland Clinic (OH) and Mayo Clinic (MN) are the latest providers to deploy HealthSpot telemedicine booths. Cleveland Clinic has installed two at Marc’s retail pharmacies in Ohio. Mayo Clinic has placed one at its Austin, MN campus, and anticipates deploying more at private employers next year.

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Children’s Specialized Hospital (NJ) and BluePrint Healthcare IT launch the first implementation phase of a new patient-centered medical home model with corresponding software. CSH will use BluePrint’s Care Navigator technology as its main communication and education tool during the process.

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Tufts Medical Center and Specialists On Call partner to establish the Tufts Medical Center TeleNeurology program, which will provide community hospitals in Massachusetts with new neurology support options.


Sales

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Lahey Health (MA) selects supply chain, performance, advisory, and analytics services from Premier Inc. and Yankee Alliance Supply Chain Solutions.

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HealthInfoNet, the State of Maine’s HIE, selects the Symedical system from Clinical Architecture to enhance terminology management and data normalization. HealthInfoNet will also use the system to manage access to mental health- and HIV-related information, which requires additional legal protections in that state.


People

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Senator William Frist, MD and David Snow, Jr. (Medco Health Solutions) join TelaDoc’s Board of Directors.

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Baptist Health (KY) promotes Polly Bechtold, RN to regional director for clinical IT at its Paducah and Madisonville hospitals. Sharon Freyer, RN will serve as Baptist Health Paducah’s interim CNO.

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Jennifer Anderson (Tenet Practice Resources) joins the North Carolina Healthcare Information and Communications Alliance as executive director. She succeeds Holt Anderson, who will retire at the end of this month.

GNS Healthcare names Bill Thornburg vice president of product management, Jim Dutton vice president of product development, and Lance Stewart vice president of payer business development.


Research and Innovation

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A study of 142 cardiac patients equipped with C3 Nexus heart rate monitors at Bon Secours St. Francis Medical Center (VA) finds that just 4 percent of those patients were readmitted to the hospital within 90 days. The company is looking to expand its customer base with hospitals and payers in Texas and Arizona.

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Clinical Genome Resource launches the Genome Connect patient portal as part of a NIH genetic research initiative. The portal, developed by a team of Geisinger Health System (PA) investigators, serves as a repository for lab data and patient-entered health information to assist providers and researchers in better understanding genetic variants and their impact on health.

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A new study finds that participants who used Castlight Health’s Enterprise Healthcare Cloud Software platform to search for healthcare services saw lower costs for laboratory tests and advanced imaging services compared to those participants that did not.


Other

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The local paper profiles Resolution Care, which aims to improve in-home palliative care in rural areas via house calls or virtual visits. Michael Fratkin, MD founder of the project and St. Joseph Hospital’s (CA) Palliative Care Program, will launch an Indiegogo campaign next month to raise $100,00 for the project.

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Local radio profiles the Kentucky HIE’s progress in rolling out a statewide patient portal developed by NoMoreClipboard. Five facilities are participating in the pilot phase of the myhealthnow portal, which is expected to go statewide by the end of the year.

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Kenneth Mandl, MD of Boston Children’s Hospital and Harvard Medical School, points out in a JAMA article that EHRs and workflow aren’t the only problems when it comes to screening for Ebola: “Compounding the problem is that public health, largely absent from the table in defining requirements, remains mostly locked out of the point of care, barely able to exploit the newly deployed health information technology infrastructure. Five years after the enactment of Meaningful Use, public health officials still reach clinicians and hospitals through traditional dispatches and media alerts.”

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The mock @CzarOfEbola Twitter account spotlights the frustration many Washington insiders have expressed with the continued leadership of Tom Frieden, MD at the CDC, and appointment of “Ebola Czar” Ron Klain.

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The local business paper details the somewhat strange trip a group of Nashville, TN healthcare leaders took to Cuba. Scott Mertie, president of Kraft Healthcare Consulting, noted that, “even though the technology is a little bit behind, they’re still doing advanced medicine. I think in general the population seems very happy with their health care,” adding that may be because they "just don’t know what else is out there."


Sponsor Updates

  • Nuance partners with eClinicalWorks to offer cloud-based speech recognition with eClinicalTouch for the iPad, and eClinicalMobile for iPhone and Android.
  • Health Catalyst shares “factoids” from its Summit due to a high volume of requests.
  • NextGen Healthcare and InterSystems enable Missouri Health Connection to provide on-demand bidirectional data exchange with clients.
  • Medicity shares a video of CORHIO’s providers discussing how their HIE has helped improve patient care and streamline workflows.
  • Elsevier releases the first multidisciplinary, general medical reference digest of from its new Clinics Collections series.
  • Health Catalyst introduces a white paper for a systematic approach to transform healthcare.
  • Gartner names the Cache’ data platform from InterSystems a Leader in the Gartner Magic Quadrant for Operational Database Management Systems.

Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis.

More news: HIStalk Practice, HIStalk Connect.

Get HIStalk updates.
Contact us online.

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October 21, 2014 News 5 Comments

Curbside Consult with Dr. Jayne 10/20/14

October 20, 2014 Dr. Jayne 6 Comments

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One of my friends from residency contacted me last week for advice on converting from one EHR to another. She’s a medical oncologist. Her organization is bucking the single-vendor system trend by allowing its oncology practice to move onto a specialty-specific EHR. They’re planning to use a private HIE to tie it all together for patient care and data integrity.

She wanted to know what kind of skills would be involved in supervising a data extract and migration since she had been asked to be the physician champion.

I started explaining that there are multiple dependencies involved – from how willing the “old” vendor is to participate in an extraction, to what kind of data is moved, to how ready the “new” vendor is to handle a conversion or data insert.

As we talked through demographic conversions, what to do with scanned documents, and various strategies to handle discrete data, it became apparent that no one had been discussing this process with the physicians at her organization.

She told me a little about the vendor they had selected — how great the demos were and how much better they think it’s going to be than their single-vendor platform. We talked about her current workflows and how they might change in the new system.

It sounded like they are heavily dependent on voice recognition technology at present, so I asked how the new vendor proposed to handle that. She wasn’t sure, so I asked if there were questions around that topic in the RFP. I was quite surprised to hear that they had just started working on it.

I asked if she even knew what RFP meant and she didn’t. I told her it was a Request for Proposal and explained that the RFP isn’t just something you send to the vendor for response. Ideally, creation of the RFP involves a thoughtful review of your current state and your desired future state. It’s your way of letting a vendor know what your organization looks like as well as learning what their organization looks like.

She interrupted me part-way through my informatics lecture. “But we’ve already had three demos with them and we really liked it. Why do we need to go through all that?”

I explained that the fact that she has been tagged as the physician champion for this system yet she has no idea whether the system can handle their current preferred method of documentation is a big problem. I brought up other key features that she should be knowledgeable about that would be largely covered in the response to the RFP: MU certification status and track record, eRx capabilities and intermediaries, Direct messaging capability and provider, support, etc. Then I dug into how they should be requesting information on how the vendor plans to support the transition, etc.

Since they’re coming off an existing EHR, those questions should have been included in the RFP rather than being posed to an old friend halfway across the country.

We talked about the requirements analysis that should have been done before they even looked at other systems. Did they actually document how they thought their other system was failing them, or what they wanted to have different? Who was involved in the discussions? Do they know who the decision-makers really are? What is the budget? What will they do if they can’t take their legacy data with them into the new system? Will they keep their current practice management system or transition completely to a new platform? Do they need a vendor who is willing to interface?

It never occurred to her that some EHR vendors will not interface with a third-party practice management system. I explained this is why the RFP process is important and not just to receive the vendor’s response, but to even know what business problems you’re trying to solve. We also talked about how proposals should be obtained from multiple vendors, not just the one you’ve pre-selected. In my organization (which has a strong and highly-regimented RFP process) we’ve had situations where one vendor’s answer to a question lead to additional questions for the other vendors as we hadn’t thought of a particular angle or process.

We also talked about the fact that her organization is a highly visible non-profit that receives a lot of state and federal funding, meaning if they don’t have multiple vendors competing for the contract, that might be a serious problem. Realizing that if they neglected to complete a proper RFP process they were probably cutting corners elsewhere, I had some additional questions for her. Did you check the vendor’s financials? Do you think they’re at risk to be acquired or to have financial difficulties? Do they have a chief medical officer and what are his/her credentials? Who has input into product development? Did you do any reference calls with current clients? Did you do any site visits?

As the call unfolded, she realized that being a physician champion (and thereby putting her stamp of the approval) was going to be a little more involved than she originally thought. I told her I’d send her some reading material and had my assistant drop my dog-eared copy of Jerome Carter’s EHR textbook in the mail. It’s not the current edition, but it will help her prepare for what’s ahead and figure out whether she even wants to be involved given the way her organization is operating.

It never ceases to amaze me that organizations are willing to put themselves at risk by failing to follow basic business processes. Even in her single-specialty situation, there are millions of dollars at stake. Not only the purchase, implementation, conversion, and support fees, but the potential loss of revenue if they don’t get this right.

Does your organization put the cart before the horse? Email me.

Email Dr. Jayne.

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October 20, 2014 Dr. Jayne 6 Comments

Readers Write: What Healthcare Revenue Cycle Leaders Can Learn from Apple Pay

October 20, 2014 Readers Write 1 Comment

What Healthcare Revenue Cycle Leaders Can Learn from Apple Pay
By Joshua Silver

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It often feels like the healthcare industry is just as much about patience as it is about patients. Waiting for final regulations to be approved; waiting to be seen in a doctor’s office; waiting for new EHR systems to be rolled-out; waiting for the final, final, final ICD-10 rollout deadline; just plain waiting.

The waiting game spills over into the consumer technology space too, especially when it comes to mobile payments. Despite the media popularizing the notion of replacing a traditional wallet with a smartphone-based digital wallet nearly a decade ago, mobile payments have yet to become mainstream.

As I watched the recent announcement about Apple Pay, I couldn’t help but think to myself that we might finally be at the tipping point for mobile payments. The payments platform, which Apple bundled into the latest iPhone and iOS 8 operating system, allows consumers to easily pay using their phone in brick-and-mortar retail stores, as well as securely pay for digital goods.

Apple has a proven track record of taking existing consumer technology and repackaging it in such a way that it’s adopted by the masses. When they launched the iPod in 2001, portable MP3 players had already been commercially available for several years, but weren’t widely popular. A few years later, in 2007, when they brought the mobile Web to millions with the iPhone, Apple was building on BlackBerry’s 10-year history in the space. The question remains: can Apple do for mobile payments what it’s done for MP3 players and smartphones?

Additionally, the timing is key as the payments processing industry is poised to transition from magnetic swipe credit cards to “Chip and Signature” EMV-based credit cards. (Visa and MasterCard regulations mandate the switch for nearly all merchants by October 2015.) This macro industry change, coupled with Apple’s long list of banking partners, means that already nearly more than 220,000 stores are equipped to support Apple Pay.

As Apple Pay launches nationwide in October 2014, it’s time for healthcare providers to drop their patience and help their patients by supporting new, consumer-friendly payment technologies. Historically, the healthcare industry has largely taken a “wait and see” approach when new technologies hit the market. However, as healthcare providers face the daunting (and expensive) challenge of getting patients to pay, there is perhaps no other industry that can benefit as much from the recent developments in payment processing technology.

As the options for patient payments continue to diversify and become increasingly complex (nowadays, there is online bill pay, Apple Pay, EMV credit cards, PIN debit cards, eChecks – not to mention the more esoteric options like BitCoin), it’s more important than ever that healthcare providers focus on their core competencies (providing great medical care and a simple billing experience) rather than trying to learn the ins and outs of payment processing. Healthcare providers should look to partner with market-leading vendors who offer comprehensive patient payment platforms. Perhaps surprisingly, it’s rarely the banks.

It’s absolutely critical to use a platform that consolidates all payment types (credit, debit, eChecks — even paper checks) into a single posting report and, if possible, one that will combine all payment types into a single reconciled daily deposit. There is enough complexity in the business office without adding the burden of reconciling additional daily deposits.

With all of the recent news about mega-breaches of cardholder information (Target, Home Depot, JP Morgan Chase, etc.), consumers are beginning to question the status quo of payments, digging deeper into the security of their payment data, and holding the merchants responsible. The last place they expect to find payments innovation is in healthcare. Now is a great time to wow them and get ahead of the market. 

Joshua Silver is VP of product development of Patientco of Atlanta, GA.

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October 20, 2014 Readers Write 1 Comment

Readers Write: Digital Patient Engagement Tools to Achieve “Top Box” Medication-Related HCAHPS Scores

October 20, 2014 Readers Write No Comments

Digital Patient Engagement Tools to Achieve “Top Box” Medication-Related HCAHPS Scores
By David Medvedeff, PharmD, MBA

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Improving HCAHPS performance is a never-ending struggle for hospitals, one that has taken on greater urgency as results are linked to CMS’s Hospital Value-Based Purchasing (VBP) program. The HCAHPS Survey is the basis of the “Patient Experience of Care Domain” under VPB, which makes up 30 percent of a facility’s total performance score.

A particularly thorny problem has been improving patient communications regarding medication, which is measured based on HCAHPS responses to three questions:

  1. Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
  2. Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?
  3. When I left the hospital, I clearly understood the purpose for taking each of my medications.

In the most recent published results, 36 percent of reporting hospitals failed to achieve “top box” scores, which reflect the most positive responses to questions related to patient experience with communications about medications. Improvements in patient education and health literacy can go a long way toward boosting these scores, as well as medication adherence post-discharge.

Consider this: a study by the National Assessment of Adult Literacy found that just 12 percent of the more than 19,000 respondents demonstrated proficient health literacy. Another study, published in the Journal of General Internal Medicine, found that 79 percent of patients misinterpreted one or more of the 10 most common prescription label instructions they encountered.

To combat the grim reality of poor health literacy, hospitals must account for all aspects of medication adherence. For example, the CDC highlights the “access to care and patient education material” as two of the largest problems in medication adherence, as well as the “inability to access or difficulty accessing the pharmacy.”

Digital patient engagement solutions address these issues by delivering medication information to patients when and where they most need it. For example, videos outlining proper usage, expected benefits, and potential side effects can be embedded into the hospital’s website. Links to prescription-specific videos can then be sent to patients via text or email for viewing on any computer, tablet, or smartphone. Videos can also be supplemented with text reminders to take or refill prescriptions to further enhance compliance.

It is crucial that video content be comprehensive and current to ensure all pertinent information is included. Content should also be based upon trusted information, such as guidelines from the Food and Drug Administration (FDA) as well as patient packet inserts, medication guides, and consumer medication information.

Ultimately, digital patient engagement solutions remove the barriers that complex text often puts in the way of comprehension and medication adherence. Convenient access via multiple channels also means patients are never without the information they need to successfully and properly administer their medication, improving HCAHPS scores while reducing the risk of medication error and improving care outcomes.

David Medvedeff, PharmD, MBA is CEO of VUCA Health of Lake Mary, FL.

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October 20, 2014 Readers Write No Comments

Readers Write: The Elephant in the Room: Provider Validation

October 20, 2014 Readers Write No Comments

The Elephant in the Room: Provider Validation
By Miranda Rochol

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I’ve seen and heard a lot of discussion about EHRs and identity proofing – the process of verifying that a provider is who he or she claims to be. Identity proofing has been a hot topic in healthcare for years, starting with the Medicare Modernization Act (MMA) of 2003, when e-prescribing was promoted as a vital part of reducing prescription errors and enhancing patient safety. Prior to that, e-prescribing was a novel concept. 

Today, the majority of office-based physicians (73 percent) send e-prescriptions and nearly all community pharmacies (95 percent) receive them. This wouldn’t have been possible without EHRs or identity proofing. Equally important but less talked about is the critical step of provider validation, which happens before identity proofing.

The concept of provider validation grew in importance when the DEA issued an Interim Final Rule (IFR) and made legal the electronic prescribing of controlled substances (EPCS). Strict regulation of controlled substances now means that validation of DEA numbers is more than just protocol — it’s critical. Because some providers are only authorized to write prescriptions for certain controlled substances, EHRs must ensure that their systems are equipped to validate provider DEA (and other credentials) in real time.

The most logical time to validate a DEA number is when a provider actually writes a prescription for a controlled substance. Since DEA numbers expire or become invalid, a provider’s DEA number should be verified each time he or she writes a prescription. This is the most effective way to ensure compliance with federal regulations and verify that a prescriber is legally authorized to write prescriptions for particular substances.

Failure to validate providers for e-prescribing of controlled substances is serious. EPCS is subject to the same laws that govern written, oral, and faxed prescriptions of controlled substances. Providers who illegally distribute or dispense controlled substances could have their license suspended or revoked and are subject to imprisonment for 5-15 years and fines from $100,000-$2 million.

EHRs should care about this for a number of reasons. The EHR space has become incredibly crowded and competitive. Adoption rates have skyrocketed, but customers have more vendor choices. What’s important to healthcare providers and organizations today are cost, usability, and compliance. Provider validation is a vital part of the compliance equation.

Beyond meeting Meaningful Use requirements, EHR companies must also start thinking strategically about their customers’ long-term needs and how to elevate their position from “vendor of the day” to “services partner of tomorrow.” This is where providing value-added services like provider validation and partnerships with data providers are key.

Lastly, EHRs with provider validation and other functionalities that meet both clinical and compliance needs could attract new fans among hospitals and health systems. Having an EHR that meets both clinical and compliance needs is one way healthcare organizations are attracting physicians, whose adoption of new technologies is integral to improving patient outcomes and public health.

Miranda Rochol is VP of product and strategy for Healthcare Data Solutions (HDS) of Irvine, CA.

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October 20, 2014 Readers Write No Comments

Morning Headlines 10/21/14

October 20, 2014 Headlines No Comments

Tech firms vie for $11 billion military healthcare contract as deadline looms

The DoD has extended its EHR RFP deadline by one week, to October 31. The deadline was already extended by two weeks earlier this month. There are currently four EHR vendors known to be competing for the deal: Epic, Cerner, Allscripts, and VistA via Medsphere.

Healthcare IT Leaders Embrace Federal Interoperability Plans

CHIME and HL7 announce that they will partner to lobby for the inclusion of API-based interoperability standards in Meaningful Use Stage 3.

New Affordable Care Act initiative to support care coordination nationwide

CMS announces the ACO Investment Model, a $114 million initiative aimed at providing rural ACOs upfront funding to help them implement advanced health IT systems.

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October 20, 2014 Headlines No Comments

Morning Headlines 10/20/14

October 19, 2014 Headlines No Comments

A Letter To Our Community

Texas Health Resources takes out a full page ad in the local paper in part to regain the trust of its community. A separate article mentions that patient volumes have plummeted at THR, with ED wait-times at zero minutes.

athenahealth’s (ATHN) CEO Jonathan Bush on Q3 2014 Results – Earnings Call Transcript

Jonathan Bush leads Athena’s Q3 earnings call, where discussions ranged from improving Epocrates-related earnings to increasing enterprise sales.

Hospital Nurses Forced to Develop Creative Workarounds to Deal with EHR System Flaws; Outdated Technologies and Lack of Interoperability, Reveals Black Book

A new Black Book report surveys 14,000 RNs and finds that 92 percent are dissatisfied with their inpatient EHR systems and that 88 percent blame hospital administrators and CIOs for selecting poor performing EHRs based on price rather than quality of care.

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October 19, 2014 Headlines No Comments

Monday Morning Update 10/20/14

October 18, 2014 News 7 Comments

Top News

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Texas Health Resources takes out full-page ads in local newspapers to bolster its community image, with CEO Barclay Berdan admitting that “we made mistakes” and adding that Thomas Duncan’s travel history was documented in the EHR but “not communicated effectively among the care team.” 

Meanwhile, the cruise ship passenger that triggered an Ebola scare at sea (for questionable reasons) that resulted in the ship’s return to port has been identified as the lab director of Texas Health Presbyterian Hospital Dallas where Thomas Duncan died. The lab director voluntarily quarantined herself in her ship’s cabin and has since been found to be free of the virus.

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In the aftermath of its mistakes (of both clinical and public relations varieties), Texas Health Presbyterian Hospital Dallas  is reported to be a “ghost town” with two-thirds of its 900 beds empty and its average 52-minute ED wait time down to zero. THR spokesperson Dan Varga, MD states that doctors whose offices are near the hospital are having up to 60 percent of their appointments cancelled as patients refuse to get close to hospital property, treating it as though it were Chernobyl instead of the building that previously housed a contagiously sick patient as it does 365 days per year. The economic impact will probably be significant.


Reader Comments

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From British Bulldog: “Re: Ascribe. The UK-based company’s CEO and founder, Stephen Critchlow, has resigned, almost a year since Ascribe was acquired by EMIS. Rumour has it that this could spell the end for Ascribe’s Health Application Platform, its flagship software platform.” The company announced Critchlow’s departure to devote “more of his time to his other business interests” on September 29, 2014, while the rest of the statement is unverified.

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From Government Mule: “Re: ONC chief medical officer. Jon White from AHRQ took the job according to his LinkedIn profile.” Actually he lists his position as interim CMO (at least in the current version of his profile), which was announced early this month as a part-time commitment while the search is underway.

From GoVols: “Re: [company name omitted]. The CTO resigns, then gets talked out of it by board member. Sales, marketing, and BD team, once 15 strong, is now down to just a few and more layoffs are rumored. No significant sales this year and the fourth sales VP was recently fired. Everyone still here wonders what the BOD is thinking.” I’ve removed company and executive names since no company is going to confirm statements like these, but I’ll keep an eye on what happens there.

From Insidehr: “Re: athenahealth’s Ebola screening tool. Good to hear the athena clients are ready to treat those Ebola patients when they show up for the primary care visit. Sometimes that group would benefit from the concept of less is more.” It’s interesting that everybody is rushing to cobble together electronic tools that perform the most basic function – display a warning if a feverish patient says they’ve been to Africa lately. I think we can assume that even the least-competent nurse in America would go on alert in that case even without an EHR prompt, so its main value isn’t evaluating the patient’s response, it’s reminding someone to ask them the question in the first place, which is also probably not really necessary.

Additionally, the value of crude tools like online questionnaires will be eliminated if the virus starts spreading from people who haven’t traveled but instead were exposed to someone else who has, perhaps unknowingly. It’s like those early HIV/AIDS questions that asked about same-sex contact, blood transfusions, or exposure to prostitutes –  they helped make a few diagnoses in the absence of anything more accurate, but the real accomplishment was developing specific lab tests since patient reports aren’t always reliable, symptoms are vague, and other transmission methods may be involved. A lab person can jump in, but I think the ELISA test works for both HIV and Ebola, the main difference being that a two-day wait time for positive diagnosis is OK for HIV but potentially disastrous for Ebola. When it comes to stopping pandemics, it’s at least equally important to develop diagnostic as well as therapeutic technologies.


HIStalk Announcements and Requests

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More than two-thirds of poll respondents don’t like idea of an ONC-run health IT safety center. Reader lgro said in a comment that ONC struggles with the logistics of its current areas of responsibility and worries about another HIPAA-like program that doesn’t add value, while Doug points out that the health IT safety center was proposed as a public-private partnership rather than an ONC-controlled body and may provide value in preventing FDA from stepping in due to lack of progress. New poll to your right or here: should the names and medical details of Ebola patients be divulged publicly?


Last Week’s Most Interesting News

  • The American Medical Association sends CMS a blueprint for a redesigned Meaningful use program, adding its criticism of document-based interoperability protocols such as C-CDA.
  • Several groups add to the drumbeat urging CMS to slow down the Meaningful Use program and to refocus certification on interoperability, privacy and security, and quality reporting.
  • Texas Health Resources executive Daniel Varga, MD says the organization modified its Epic setup and workflow after Ebola patient Thomas Duncan was discharged from one of its EDs, adding little clarity to the original report and subsequent denial that the nurse’s documentation was missed because of an EHR setup problem.
  • A paper from the National Bureau of Economic Research says that HITECH was largely ineffective for spurring hospital EHR adoption since most hospitals were already using them.
  • HITPC agrees that current document-based interoperability approaches should be replaced by programming APIs provided by vendors of certified EHRs. That would be a dramatic shift, especially if ONC requires such access for EHR certification.
  • California HealthCare Foundation releases a report covering health accelerators, find that they are excessive in number, unproven in benefit, and potentially harmful in hyping startups that have a minimal chance of market success.
  • Alameda Health System (CA) says a disastrous $77 million Siemens Soarian-NextGen implementation has exhausted its cash and available credit.

Webinars

October 21 (Tuesday) 1:00 p.m. ET. Electronic Prescribing Of Controlled Substance Is Here, What Should You Do? Sponsored by Imprivata. Presenters: William T. “Bill” Winsley, MS, RPh, former executive director, Ohio State Board of Pharmacy; Sean Kelly, MD, physician, Beth Israel Deaconess Medical Center;  David Ting, founder and CTO, Imprivata. Providers are challenged to use EPCS to raise e-prescribing rates for MU, improve physician productivity, reduce fraud and errors, and meet New York’s March 2015 e-prescribing mandate. Hydrocodone painkillers such as Vicodin have moved to Schedule II, with the higher CS prescribing volume adding another reason to implement e-prescribing. This webinar will describe why organizations should roll out EPCS, presented from the perspectives of pharmacy, compliance, physicians, and technology.

November 5 (Wednesday) 1:00 Eastern. Keeping it Clean: How Data Profiling Leads to Trusted Data. Sponsored by Encore, A Quintiles Company. Presenters: Lori Yackanicz, administrator of clinical informatics, Lehigh Valley Health Network; Randy L. Thomas, associate partner of performance analytics, Encore, A Quintiles Company; Joy Ales, MHA, BSN, RN, senior consultant, Encore, A Quintiles Company. Data dictionaries, organizational standards, and pick lists for data entry fields may describe the intent of a particular data field, but don’t guarantee that the data captured in the source system actually reflects that intent. Data profiling is the statistical analysis and assessment of the data values in source systems for consistency, uniqueness, and logic to ensure that the data landing in a data warehouse or analytic application is as expected. Attendees will learn which projects benefit from data profiling and the resources needed to accomplish it.


Acquisitions, Funding, Business, and Stock

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From the athenahealth earnings call:

  • Jonathan Bush says the company is growing, but with growing pains.
  • Epocrates is a turnaround in progress and it’s taking longer than the company expected to improve the situation due to major cultural and technical issues.
  • Epocrates is moving toward “more of an edutainment relationship where we’re constantly rotating through a set of FDA-approved and clinically appropriate messages for doctors that makes a business act more like a recurring venue business and one-off.”
  • The company added 2,800 athenaClinicals physician users, but at a high expense.
  • Bush says the challenge of the Enterprise business – which he calls “bipolar” since the company never knows when a big organization will finally sign up – is that internal hospital departments aren’t nearly as interested as the outpatient areas in opening up patient access.
  • Bush says it’s hard to sell to academic medical centers: “Nobody gets fired in academic medical. There is no financial mandate. They have got many, many revenue sources, many, many reasons for revenue — the research, the teaching. So that clarity of bottom line is not there. There is somebody in charge of the bottom line who is very clear, but they have grown up an institution that is used to money showing up … an open healthcare network doesn’t help you if you happen to have the highest rates in town … You are not thrill that the doctor and the patient can see the other ones, click on it and rob you of that high-margin encounter … the guys who resist us the most are institutions like Partners, Mass General, where they have historically high rates … and they are terrified of being picked apart.”
  • “We are right now in the midst of trying to seed a couple of the major national consulting firms with the idea that its time to change lily pads. That you don’t want to be the last strategic consultant that advise the board of directors to plump down $0.5 billion on a closed system. The problem is there’s a lot of revenue that goes to those firms that way and so we have been working it.”
  • Bush expresses frustration in working with (and ultimately bypassing) hospital CIOs, declaring, “Typically the CIO has worked very hard to build board-level access and a great huge budget surrounding the idea of his own data center and his own servers and his own programmers. He is sort of craft brewing milky beer and doesn’t want anybody to compare him with the pros from Dover.”

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Above is the one-year share price chart for ATHN (blue) vs. the Nasdaq (green).


People

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University of Virginia Health System hires Michael Williams, MD (North Shore-LIJ Health System) as its first CMIO.

HealthMEDX names Chris Dollar (Henry Schein) as COO.


Government and Politics

A HIMSS response to NIST’s cybersecurity RFI says healthcare providers are too focused on HIPAA compliance and should evaluate their overall security instead, adding that NIST should publish a target state for providers to measure themselves against.

Former National Coordinator David Blumenthal, MD says that Texas Health Resources, in first stating but then denying that an EHR flaw caused it to discharged Ebola patient Thomas Duncan, is part of an “inglorious pattern in human behavior” that causes providers to seek scapegoats when something goes wrong. He also says EHRs are the lightning rod for provider challenges because they use them constantly in daily work while other problems seem to be “distant thunder,” but he adds that users are justifiably frustrated with EHR usability and interoperability.


Other

I don’t automatically believe reports from Black Book Rankings, especially when they don’t itemize their methodology, but their survey of 14,000 RNs who use hospital EHRs claims the following results that I don’t doubt a bit:

  1. Hospital nurse EHR dissatisfaction stands at 92 percent.
  2. EHR workflow disruption reduces job satisfaction, according to 84 percent of respondents.
  3. Nine of 10 nurses say CIO and their executive peers choose EHRs based on price or Meaningful Use performance rather than their usefulness to nurses.
  4. Nine of 10 nurses say the EHR interferes with nurse-patient interaction and 94 percent say it hasn’t helped nurses communicate with other clinicians.
  5. Three-quarters say the EHR has failed to improve the quality of patient communication.
  6. More than two-thirds of RN respondents label their IT departments as “incompetent” in their EHR knowledge.
  7. A hospital’s EHR is one of the top three criteria for choosing a workplace according to 79 percent of respondents, with top-rated systems being Cerner, McKesson, NextGen, and Epic. The lowest satisfaction scores were for Meditech, Allscripts, eClinicalWorks, and HCARE. This statement alone raises a red flag given that eCW doesn’t offer an inpatient EHR, HCARE is (I believe) HCA’s implementation of Meditech, NextGen’s EHR is used mostly by very small hospitals and isn’t likely to have had enough respondents to be judged on inpatient use alone, and McKesson’s users weren’t broken out among Horizon, Paragon, and its other products. The survey’s biggest flaw is not breaking out practice site – ED, ICU, surgery, ambulatory, general med-surg nursing, etc., all of which use broadly (and often incorrectly) labeled “EHR” systems differently.

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An interesting article by Clinovations SVP Steve Merahn, MD says that “unstructured” is a bad term when referring to data because it contains the built-in bias that all data should be structured, when in fact the only reason “structuring” data into convenient pigeonholes is necessary is because our ability to analyze information is otherwise limited. He draws a parallel to earlier observations about Internet content vs. data, which is similar to EHR-contained checkbox results vs. useful clinical information:

  • Content has a voice. It is written to communicate ideas, make a point, convince. It is personal.
  • Content has ownership. Someone created the note from their perspective of authorship as defined by their levels of authority and responsibility.
  • Content is intended for a human audience, for human senses to process.
  • Content has context. Even the most objective content contains lexical, syntactic, and semantic clues about where the reader should focus their attention — what was important and what was not.

Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis.

More news: HIStalk Practice, HIStalk Connect.

Get HIStalk updates.
Contact us online.

 

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October 18, 2014 News 7 Comments

Morning Headlines 10/17/14

October 17, 2014 Headlines No Comments

Examining The US Public Health Response To the Ebola Outbreak

Dr. Daniel Varga, the chief clinical officer for Texas Health Resources testifies before the House Subcommittee on Oversight and Investigations regarding THR’s handling of Thomas Duncan, the hospital’s initial Ebola patient, and the subsequent spread of the disease to two of the hospital’s nurses.

athenahealth, Inc. Reports Third Quarter Fiscal Year 2014 Results

athenahealth reports Q3 results: revenue was up 26 percent to $190 million, but the company posted an overall net loss of $1.6 million. Adjusted EPS $0.27 vs. $0.29. Epocrates-related sales dropped 27 percent during the quarter, bringing in $9.8 million.

Coalition letter requesting changes to meaningful use for greater systems interoperability

Premier, the American Academy of Family Physicians, AMA, MGMA, and several other organizations and health systems send a letter to CMS urging it to slow the pace of Meaningful Use and refocus it to make gains on interoperability, security, and quality reporting.

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October 17, 2014 Headlines No Comments

News 10/17/14

October 16, 2014 News 1 Comment

Top News

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Dan Varga, MD, chief clinical officer of Texas Health Resources, testifies to a House subcommittee inquiring into its handling of Ebola patient Thomas Duncan that THR has changed its screening procedures to ask travel-related questions first thing in the ED and to make the patient’s travel history available to all caregivers. THR modified its Epic configuration to (a) make the Ebola screening tool more visible; (b) to ask more Ebola-related screening questions; and (c) to display pop-up instructions if any of the screening questions are answered positively. The wording of his statement suggests (in my interpretation, anyway) that the original problem wasn’t because the ED doctor couldn’t see the patient’s nurse-captured travel history, but that the questions weren’t asked at the proper time.


Reader Comments

From Kaiser’s Role: “Re: Kaiser’s Georgia Region. Being taken over by the Southern California Region and presumably not doing so well. They did this several years ago with the Mid-Atlantic region, sending all kind of docs there to take over.” Verified, according to an internal Kaiser email from Chairman and CEO Bernard J. Tyson. 

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From Spock’s Beard: “Re: Greenway’s Meaningful Use dashboard. Has been down for weeks, meaning clients can’t run Stage 1 or Stage 2 reports even though we’re two weeks into the final 2014 reporting period. As of yesterday, support says it will be another 2-4 weeks before the dashboard is ready.” Greenway Health SVP of Product Management Mark Janiszewski provided this response:

Due to a high volume of Greenway PrimeSUITE customers using the new cloud-based reporting / dashboard solution through our PrimeDATACLOUD, we’ve seen dashboard service disruptions that have impacted a small number of our customers. To meet customer requirements for Q3 attestation, the cross-function Greenway Meaningful Use Service Team worked with customers and supplied them with the information needed to attest for the Q3 90-day attestation period. To prepare for a higher volume of customers planning to attest in Q4 and in 2015, we’re currently making enhancements and performance improvements to the PrimeDATACLOUD environment. This maintenance window is expected to last until the end of October. During the maintenance period, we’re making the MU Dashboards available on a regular basis to all customers using the system, enabling them to track their progress towards attestation goals. In addition, we continue to on-board customers who need to attest for Q4 as well as 2015. The Greenway MU Service team continues to engage directly with all affected customers to provide updates as well as help guide them through the MU process. Greenway Health is committed to ensuring that all eligible providers using our solutions who are planning for MU attestation have the required information in time.
 
From Mr. Drummond: “Re: Ebola patients. Are we getting close to HIPAA violations in going public about patient identities, photos, condition, and travel patterns?” It would seem like a clear-cut violation if the information is disclosed by a provider without the patient’s consent  but that wasn’t the case with the first Texas patient, whose information apparently came from the family. Still, just because the family has disclosed a patient’s information wouldn’t seem to give a hospital the green light to repeat it. HIPAA allows providers to disclose PHI to public health agencies, but not as a warning to the general public – there’s no HIPAA clause that allows disclosing PHI for the perceived public good, at least as I interpret it. However, CDC is also not a covered entity, so it can presumably release whatever information hospitals give it without running afoul of HIPAA, although it could still be sued for general privacy reasons. Going public with patient-specific details might bring forth more people who have been exposed, but it also might discourage exposed patients from stepping forward into the media (not just medical) limelight. My overall opinion is that the public has an unnaturally keen interest in salacious details that media will find a way (legal or otherwise) to feed using public health interest as an excuse. It’s also fishy to me that the first infected nurse spoke glowingly about Texas Health Resources via the THR media people – she may well be expressing her feelings honestly (albeit unnecessarily), but having her employer’s handlers issuing the statements encourages skepticism.

HIStalk Announcements and Requests

This week on HIStalk Practice: athenahealth creates an Ebola risk assessment algorithm for its EHR. Palmetto Primary Care Physicians taps eGroup to help it install IT in South Carolina’s first gigabit community. ONC adds a dozen primary care physicians and administrators to its Health IT Fellows Program. Ability Network acquires MD On-Line Inc. See our Must-See Exhibitors Guide for MGMA 2014. Thanks for reading.

This week on HIStalk Connect: Dr. Travis explores the potential ROI that can be generated from implementing online self-scheduling tools for patients. Patient engagement startup Welltok raises $25 million of a planned $37 million Series D. The NIH announces $32 million in grant awards that will be used to further big data research in healthcare.

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Welcome to new HIStalk Platinum Sponsor FormFast, the leading provider of process automation solutions for hospitals (electronic forms and signatures, workflow, and content management) that integrate with existing systems to add functionality and streamline processes. FormFast has been providing electronic workflow solutions since 1992 with 1,000 hospital customers that are gaining efficiency, improving task coordination, reducing supply costs, and eliminating errors (webcasts and case studies are here). Thanks to FormFast for supporting HIStalk.


Webinars

October 21 (Tuesday) 1:00 p.m. ET. Electronic Prescribing Of Controlled Substance Is Here, What Should You Do? Sponsored by Imprivata. Presenters: William T. “Bill” Winsley, MS, RPh, former executive director, Ohio State Board of Pharmacy; Sean Kelly, MD, physician, Beth Israel Deaconess Medical Center;  David Ting, founder and CTO, Imprivata. Providers are challenged to use EPCS to raise e-prescribing rates for MU, improve physician productivity, reduce fraud and errors, and meet New York’s March 2015 e-prescribing mandate. Hydrocodone painkillers such as Vicodin have moved to Schedule II, with the higher CS prescribing volume adding another reason to implement e-prescribing. This webinar will describe why organizations should roll out EPCS, presented from the perspectives of pharmacy, compliance, physicians, and technology.


Acquisitions, Funding, Business, and Stock

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Revenue cycle solutions vendor Ability Network will acquire competitor MD On-Line.

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Athenahealth reports Q3 results: revenue up 26 percent, adjusted EPS $0.27 vs. $0.29, meeting expectations for both. The company’s $293 million Epocrates acquisition from January 2013 continues to drag down the bottom line as the unit’s quarterly revenue dropped 27 percent to less than $10 million.

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Analytics vendor Viewics raises $8 million in funding.

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Telepharmary kiosk vendor MedAvail completes $30 million in Series C funding.

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Consumer rewards-based wellness platform vendor Welltok raises $25 million of a planned $37 million funding round.


Sales

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Marin General Hospital (CA) chooses MModal for clinical documentation software and services.


People

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James R. Boldt, chairman and CEO of Computer Task Group, died unexpectedly on October 13 at 62. He led CTG into the healthcare IT provider services market after taking the role in 2001.

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Just-resigned GE Healthcare CEO John Dineen is named fund advisor to private equity operator Clayton, Dubilier & Rice.

Paul LaVerdiere (Iron Mountain) joins ESD as regional VP.


Announcements and Implementations

Elsevier launches Mosby’s Home Health Care, which provides content for home health nurses. The company also announces that it will provide free access to its ClinicalKey reference site to healthcare and disaster aid workers battling the Ebola outbreak in Liberia, Nigeria, Sierra Leone, and Guinea

Regional Medical Imaging (MI) goes live with Merge Notifi for patient appointment reminders.

Predixion Software releases Predixion Insight 4.0.

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Evangelical Community Hospital (PA) goes live with Nursenav Oncology’s patient navigation workflow system. The company offers patient tracking, assessments, reporting, and a patient portal.

HIPAA compliance platform vendor Catalyze puts its 25 model HIPAA policies for “a modern cloud healthcare company” online as open source.

DrFirst announces October 28 availability of its electronic prior authorization service Patient Advisor ePA+SM, which will integrate multiple sources starting with CoverMyMeds.


Government and Politics

A paper from the National Bureau of Economic Research says that HITECH was largely ineffective for spurring hospital EHR adoption, having fast-forwarded usage by only two years at a cost to taxpayers of $48 million per new EHR-using hospital (as opposed to the majority of hospitals that earned HITECH payouts for just using what they already owned). I wasn’t willing to pay $5 to read the full paper, especially since it’s a draft version, but I suspect I would have issues with its methodology even though its conclusions seem reasonable. Paying hospitals  (and doctors, which the report didn’t cover) to keep using systems they had already purchased was of questionable taxpayer value, but then again much of the $787 billion ARRA program was equally iffy from a value perspective.

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Organizations including the AMA, MGMA, and Premier urge HHS to refocus Meaningful Use certification on interoperability, quality reporting, and privacy and security. The groups also want HHS to slow the Meaningful Use program down and to encourage innovation and the development of new clinically-focused healthcare technology.  

The Treasury Department is trying to fix an HHS-created technical mistake that allows employers to offer employee health insurance that doesn’t cover hospitalization.


Technology

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Apple announces that OS X 10.10, also known as Yosemite, is available as a free upgrade to MacBook users.  


Other

The Robert Wood Johnson Foundation launches “Data for Health,” which will convene public meetings in five cities (Philadelphia, Phoenix, Des Moines, San Francisco, and Charleston, SC) to learn how data can improve health.

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Rob Lamberts, MD writes on his site that the Epic-created transition of care documents the local hospital keeps sending are 12-14 pages of “computer vomit” that don’t indicate the primary diagnosis or an indication of who ordered newly resulted lab tests or why. He concludes:

The purpose of these documents is, instead, to document that they have performed a vital function of the "ACO" (accountable care organization): performed transition of care to the PCP.  Hospitals are rewarded for doing this kind of thing … My job is to include this vomit in my computer system for posterity, confusing future generations of people who look at these records. This brings me back to my belief that computerizing an idiotic system does not help anyone; rather, it simply allows idiocy to be performed with much greater efficiency, at a greater volume, and dissipating it to more unsuspecting victims. This is what you get when care is about checking boxes or submitting codes. You get information that is useful only for the sender, not the receiver.

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The web domain dealer who bought Ebola.com in 2008 will put it on the market for at least $150,000, saying the site is drawing 5,000 page views per day from people who just type the address into their browser to see what’s there. The site contains unrelated Ebola news items cribbed from other sites, a “donate”link to Doctors Without Borders, and a notice that “Ebola.com Is For Sale.”

Navy doctors treat what may be the first known case of Google Glass addiction, in which a serviceman who was being treated for alcoholism was found to be using the device for 18 hours per day. He suffered from involuntary movements, cravings, memory problems, and dreams that he saw as though he was watching them through Glass. The head of the Navy’s addiction program says always-on wearables such as Glass allow users with psychological problems to escape from reality and to seek frequent neurologic rewards.

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Weird News Andy says she makes Nurse Ratched look good. A nurse in Italy is suspected of killing 38 patients by injecting them with potassium because she found them or their relatives annoying. Co-workers say she also gave patients laxatives at the end of her shift so that next-shift nurses would be stuck with the effects, while a newspaper reported that she took smartphone pictures of herself standing next to a deceased patient she is suspected of killing.


Sponsor Updates

  • HCS is sponsoring and exhibiting at the LeadingAge Annual Meeting in Nashville October 19-22.
  • SCI Solutions launches a company blog with an introductory post by CEO Joel French.
  • HIMSS Analytics says in its latest “Essentials of the US Hospital IT Market” that computer-assisted coding applications will experience increased hospital growth.
  • Vishal Agrawal, MD, president of Harris Healthcare Solutions, will participate as a panelist on “innovations in Access and Population Health” during the Scottsdale Institute 2014 Fall Forum.
  • Clinovations interviews Will Hodges regarding service line management vs. physician employment.
  • BlueTree Network challenges Vonlay-Huron to a food drive challenge to see who can raise the most meals or funds for meals from November 5 through December 3.
  • Levi, Ray & Shoup will participate in the 2014 SAP TechEd && d-Code event in Las Vegas October 21-23.
  • Imprivata reports that 100 European organizations have confirmed rapid adoption of virtual desktop infrastructure for single sign-on.
  • NoteSwift announces availability for Allscripts TouchWorks EHR.
  • NTT Data is named to the Winner’s Circle in the 2014 SAP Services Blueprint Report.
  • The Advisory Board Company discusses the threat of Ebola to healthcare workers in a recent blog.
  • Lifepoint Informatics unveils its patient access portal this week at G2 Lab Institute 2014.
  • HTMS, an Emdeon Company, launches Coverage Scout to assist in calculating health plan rates and federal subsidies.
  • Ingenious Med announces that three members of its mobile development team took first place in the Mobility Live Hack-Back Invitational.
  • The keynote address of eClinicalWorks CEO Girish Navani will be streamed live from the 2014 National Conference on October 17.
  • Louis Stokes VA Medical Center (OH), Orange City Area Health System, (IA) and Mercy Hospital Fairfield (OH) are live with Extension Engage to manage clinical alarms, alerts, and patient-centric text messaging.

EPtalk by Dr. Jayne

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My apologies for not mentioning eClinicalWorks in my recent shout-out of fall conferences. Their National Users Conference kicks off October 17 in Orlando. From the pictures of last year’s event, it looks to be a lot of fun. If you’re attending, we love a good party, so do tell how it’s going and share your photos.

I received a fair amount of reader response (and a handful of vendor solicitations) after this week’s Curbside Consult on transitioning to mandatory e-learning as part of EHR implementation. We already went live, so I’m not looking for a vendor (although you can bet I’m going to file your contact information away in case our system tanks and we need a replacement). Others wrote about their own experiences. The general consensus is that short segments with focused content are best and that unless mandated, user adoption can be less than stellar. E-learning seems to be most popular for workflows that aren’t overly complex but require more than a PDF to explain. So far we haven’t had any major glitches and people are logging on and completing the curriculum, so I’ll remain cautiously optimistic.

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The most intriguing healthcare IT tool I’ve seen recently is called The NNT. For readers who are not statisticians, NNT is the “number needed to treat” and represents the number of patients who would have to use a treatment for one person to benefit. If the NNT is low, that means you don’t have to treat a broad population to deliver benefit. If it’s high, the likelihood of the patient in front of you benefiting is low. In addition to providing NNT data, the website also uses a color-coded header bar to indicate treatments that make sense and those that don’t. Thanks to Wired for profiling the site.

It’s not exactly healthcare IT, but it does involve health care and IT giants. Several colleagues asked my opinion of Facebook and Apple offering egg-freezing as part of their benefits plans. Having cared for many women during their pregnancies, I can tell you that freezing eggs and using them later doesn’t change the other risks that pregnant women face when they’re older. Regardless of their motives, I’m glad it’s available for people who need it for medical reasons, such as young women undergoing cancer treatments. On the other hand, I’m still waiting for my own company to cover services many people take for granted, so I’m a little jealous.

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A shout-out to Dr. Travis and his recent mention of startup Thync, which aims to develop a device that can aid in shifting the wearer’s mood. Since it is worn on the head and uses ultrasound waves to trigger brain changes, I’m not sure I’d be a fan. For mood-altering wearables, I prefer the sparkly kind.

What kind of wearables alter your mood? Email me.


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis.

More news: HIStalk Practice, HIStalk Connect.

Get HIStalk updates.
Contact us online.

 

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October 16, 2014 News 1 Comment

Morning Headlines 10/16/14

October 15, 2014 Headlines No Comments

Subsidy program for EHRs ineffective, draft report argues

A draft report from the National Bureau of Economic Research analyzes pre-ARRA EHR adoption trends and concludes that ARRA incentive payments only expedited EHR adoption by two-years. The report also says that ARRA incentive payments cost taxpayers an average of $48 million per implementation.

ID System Reduces NICU Errors

Montefiore Medical Center (NY) tests a new positive patient identification step in its CPOE workflow that help neonatologists ensure they are placing orders in the correct chart when caring for babies in the NICU that have not yet been given a name. Adding this step reduced wrong-patient orders by more than 50 percent in the unit.

MIT and MGH form strategic partnership to address major challenges in clinical medicine

A new partnership between MIT and MGH will form research teams focused on improving the prevention, diagnosis, and treatment of a variety of diseases.

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October 15, 2014 Headlines No Comments

CIO Unplugged 10/15/14

October 15, 2014 Ed Marx 13 Comments

The views and opinions expressed in this blog are mine personally and are not necessarily representative of current or former employers.

The Hands of God

“Will I die?”

My nurse checked my vitals on the evening prior to my operation, a surgery to correct a birth defect. Even at eight years old, I was acutely aware of the possibility of going asleep and not waking up.

I’ll never forget what happened after I voiced my fear. Sitting on my bed, the nurse drew me close and wrapped her arms around me. “Little boys don’t die,” she whispered. Nurse Beata’s verbal medicine soothed my anxiety. I woke the next morning confident and excited about getting a new ear.

Nurse Practitioner Pinkerton shed a tear of joy and gave my wife a hug when Julie showed delight upon hearing that we were indeed going to have a baby. As the primary caregiver at the student medical clinic at Colorado State University, Nurse Pinkerton shared that students usually expressed sorrow over an unwanted pregnancy. Julie was the first student that year to be happily pregnant. I was especially pleased that Brandon’s due date was after graduation.

A few years after our son was born, we had a daughter, Talitha. She pent the first eight days of her life the NICU. Our precious baby, her life in the balance, was loved on by nurses’ caring hands.

About a year ago, Tali and I dropped in on them to say hello and let them see the fruit of their labor. They studied the strong woman that frail baby transformed into. Tali had a chance to say thank you to the nurses who had watched over her like angels two decades prior.

Early in my healthcare career, I worked with nurses in the OR. Oh, the things I witnessed! So hard to express in words. The love. Compassion. Humility. The hours and dedication. The passion and the tears. The smiles. The joy. The healing. I hated leaving that environment and culture, but my calling lay elsewhere.

As I became involved with technology, I remembered the nurses. I consistently position nurses on my team and I’m proud of all of them, especially those who have become CIOs. At last count, roughly 25 percent of my teams have been certified clinicians of one sort or another. They understand workflow and the culture. You match this education and experience with technology and boom! I exhort my fellow IT leaders to embrace nurses.

OK, not all of my nurse experiences were positive. My only bad nurse encounter happened when I was 15. While riding my bike to school, I was struck broadside by a truck that pushed my face and body into the asphalt for about five yards. Much of the skin on my face was roughed up.

An ambulance rushed to the ER, and the triage nurse gawked at me and winced. That was not a good signal for an insecure teenager in shock. But to his credit, he did take good care of me and stopped wincing after painstakingly pulling every bit of gravel out of my face. I forgave him.

My point? I’m thankful for nurses. They don’t win Emmys or Heismans. Fearful patients chew them out, yet they extend mercy. They sooth your worries. They help facilitate healing. They make health information technology successful.

One last thing, something we rarely acknowledge. They put their lives and health at risk for us.

They are the hands of God.

Ed Marx is a CIO currently working for a large integrated health system. Ed encourages your interaction through this blog. Add a comment by clicking the link at the bottom of this post. You can also connect with him directly through his profile pages on social networking sites LinkedIn and Facebook and you can follow him via Twitter — user name marxists.

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October 15, 2014 Ed Marx 13 Comments

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