Readers Write: From “Make It Work” to “It Actually Works”: App Rationalization as a Bridge to the Technologies of Tomorrow

From “Make It Work” to “It Actually Works”: App Rationalization as a Bridge to the Technologies of Tomorrow
By  Wes Gattis, RN

Wes Gattis, RN is director of health informatics solutions at Cordea Consulting.

Healthcare IT has long been a patchwork of legacy systems, quick fixes, and digital duct tape. Over time, hospitals and health systems accumulate an overwhelming number of applications, each added with the best intentions but rarely assessed holistically. The result? Bloated tech stacks, hidden security risks, and skyrocketing maintenance costs.

App rationalization isn’t just a cleanup exercise. It’s a strategic approach to aligning IT investments with healthcare organizations’ business and clinical goals. By evaluating, consolidating, and modernizing applications, CIOs can unlock efficiencies, enhance security, and redirect budgets toward innovation.

Why App Rationalization Matters in Healthcare

Hospitals and health systems often inherit an unwieldy IT environment through years of incremental purchases, mergers, and regulatory shifts. This creates significant challenges:

•  Excessive IT costs. Licensing, maintenance, and support costs add up quickly when hospitals run redundant or outdated applications.
• Cybersecurity risks. Legacy systems often lack modern security protocols, making them prime targets for ransomware and data breaches.
• Operational inefficiencies. Poorly integrated applications lead to fragmented workflows, duplicated efforts, and user frustration.
• Lack of interoperability. When systems can’t communicate, it hinders data sharing and coordinated patient care.
• Regulatory compliance risks. Outdated applications may not comply with evolving HIPAA, CMS, and ONC requirements.

App rationalization addresses these pain points by eliminating redundancy, improving system performance, and ensuring that T investments align with clinical and operational priorities.

Key Benefits of App Rationalization

Hospitals and health systems can realize several critical advantages through a five-step structured app rationalization effort:

• Cost savings. Reducing redundant applications lowers licensing fees, support costs, and infrastructure expenses.
• Improved performance. Optimized IT environments improve response times, uptime, and overall system reliability.
• Stronger security and compliance. Eliminating obsolete applications minimizes vulnerabilities and enhances regulatory adherence.
• Better user experience. Clinicians and administrative staff benefit from streamlined workflows, reducing frustration and inefficiencies.
• Scalability and innovation. Freeing up budget and IT resources allows organizations to invest in forward-looking initiatives such as AI, cloud computing, and population health analytics.

A Step-by-Step Guide to App Rationalization

A successful app rationalization effort follows a structured approach:

1. Inventory and categorize applications. Start by creating a comprehensive inventory of all applications used across the organization. Document key details such as application owner, user base, licensing costs, usage frequency, and integration dependencies.
2. Assess business and clinical value. Evaluate each application based on its contribution to clinical workflows, operational efficiency, and alignment with organizational goals. Rank applications using a simple framework. Keep high-value applications that are essential to operations. Replace outdated but necessary applications requiring upgrades. Consolidate redundant applications that can be merged. Retire obsolete applications that no longer provide value.
3. Analyze costs and security risks. Perform a total cost of ownership (TCO) analysis, factoring in licensing, maintenance, and infrastructure costs. Assess security risks that are associated with legacy applications, especially those that are no longer receiving vendor support.
4. Develop a future state architecture. Map out a streamlined IT environment that eliminates redundancies, enhances interoperability, and aligns with strategic objectives. Establish technology standards, cloud strategies, and integration frameworks.
5. Implement and optimize. Execute the rationalization plan in phases to minimize disruption. Prioritize applications that pose the highest security risks or yield the greatest cost savings. Continuously monitor system performance and user satisfaction.

Best Practices for App Rationalization Success

App rationalization best practices include:

• Engage key stakeholders early. Seek input from clinicians, administrators, and IT leaders to ensure that rationalization efforts support real-world workflows.
• Leverage data-driven decision-making. Use analytics to assess application utilization, costs, and user feedback.
• Prioritize interoperability. Ensure that remaining applications integrate seamlessly to support coordinated care and data exchange.
• Review regularly. Reassess the IT environment at least annually to prevent future system bloat and inefficiencies.

A Special Note About Organizational Change Management

Organizational change management (OCM) is often overlooked in an application rationalization effort, but its impact on the effort’s success can’t be overstated. A well-planned OCM strategy ensures that key stakeholders, from IT teams to clinicians and administrative staff, are engaged from the outset, understand the rationale behind changes, and receive necessary support throughout the transition.

Resistance to change is a major hurdle in any IT initiative, and proactive communication, training, and leadership alignment are essential to overcoming it. By embedding OCM practices early in the process, organizations can increase adoption, minimize disruptions, and maximize the benefits of their rationalization efforts.

Moving Forward: Beyond “Make It Work”

Healthcare IT can no longer afford to operate under the “just make it work” mentality. The shift toward value-based care, digital transformation, and patient-centric models requires IT environments that are lean, secure, and adaptable.

Through application rationalization, hospitals and health systems can shed unnecessary complexity, enhance security, and redirect valuable resources toward technologies that drive better patient outcomes. It’s time to build IT ecosystems that actually work.

Morning Headlines 3/3/25

Clearlake to buy majority stake in ModMed that values it at $5.3bn

Clearlake Capital is reportedly preparing to acquire specialty-focused health IT vendor ModMed from Warburg Pincus.

Minister Carroll MacNeill launches the new HSE Health App

Ireland’s Health Service Executive launches a health app that allows patients to maintain a medical list, store health-related ID cards, access vaccination records, and search for HSE services.

The next chapter: Moving from Skype to Microsoft Teams 

Microsoft encourages Skype users to transition to Microsoft Teams before it retires the video call application in May.

Monday Morning Update 3/3/25

Top News

Ireland’s Health Service Executive launches a health app that allows patients maintain a medical list, store health-related ID cards, access vaccination records, and search for HSE services.

Planned enhancements for this year include appointment scheduling and checking referrals and wait times.

HIStalk Announcements and Requests

The majority of poll respondents say that prescribers, regardless of the terms under which they earn a telehealth paycheck, are most to blame for irresponsible prescribing. I’m finishing the Pulitzer-winning novel “Demon Copperhead” and its depiction of opioid overprescribing and harm in Appalachia – not to mention that of the foster care system – supports the “people suck” argument.

New poll to your right or here: Which of the following items did you earn after age 35 that has been most valuable in your career? It’s perfectly fine to choose the “N/A” option if you didn’t earn one of the listed choices. I’ll run a variation next week titled, “Which of your credentials has provided the least career benefit relative to the time and effort required?”

It’s HIMSS25 week, where the official tagline of “where visionaries unite to revolutionize healthcare” translates to “I would stay home if it wasn’t for the parties and personal networking that my employer pays for;” AI will once again fix everything; and meaningful improvements in cost and outcomes are, like “free beer tomorrow,” always a year away. Attendees, half of whom will be hosting or guesting in a podcast or video, will see highs in the low 60s, lows in the mid-40s, and zero rain (because, desert). Peruse my guide for HIStalk sponsor presentations, parties, and private meeting options. Last year’s event pulled in 26,800 registrants and 971 exhibitors, and my rough exhibitor count for HIMSS25 is 940. I wish you safe travels and achievement of whatever HIMSS25 goals you are pursuing.

Expect a minimal dribble of news items Monday (and now, in fact) as vendors sit on their announcements until the HIMSS exhibit hall opens on Tuesday.

Sponsored Events and Resources

Live Webinar: March 4 (Tuesday) noon ET. “Securing a competitive edge in value-based care with AI: Data-driven strategies for enhancing returns across MA, ACO and Commercial programs.” Sponsors: Navina, AMGA. Presenters: Dana McCalley, MBA, VP of value-based care, Navina; Ron Rockwood, executive director of value-based care, Jefferson City Medical Group; Jonathan Meyers, CEO, Seldon Health Advisors. As value-based care models evolve, healthcare organizations must leverage AI to stay competitive and drive better financial and clinical outcomes. This webinar offers data-driven strategies for improving risk adjustment accuracy, optimizing risk stratification, and streamlining clinical and administrative workflows. You’ll walk away with proven techniques for measuring and quantifying the impact of your value-based care initiatives across your organization

Live Webinar: March 20 (Thursday) noon ET. “Enhancing Patient Experience: Digital Accessibility Legal Requirements in Healthcare.” Sponsor: TPGi. Presenters: Mark Miller, director of sales, TPGi; David Sloan, PhD, MSc, chief accessibility officer, TPGi; Kristina Launey, JD, labor and employment litigation and counseling partner, Seyfarth Shaw LLP. For patients with disabilities, inaccessible technology can mean the difference between timely, effective care and unmet healthcare needs. This could include accessible patient portals, telehealth services, and payment platforms. Despite a new presidential administration, requirements for Section 1557 of the Affordable Care Act (ACA) have not changed. While enforcement may unclear moving forward, healthcare organizations still have an obligation to their patients for digital accessibility. In our webinar session, TPGi’s accessibility experts and Seyfarth Shaw’s legal professionals will help you understand ACA Section 1557 requirements, its future under the Trump administration, and offer strategies to help you create inclusive experiences.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

Microsoft will retire Skype in May. Skype users can log in to Microsoft Teams for free using their Skype login, which will import their Skype chats and contacts. Skype usage peaked in 2016 with 300 million users, but 90% of those have since moved on. Hopefully the Teams switchover will be smooth for any remaining providers who have been using Skype to deliver virtual visits.

Sales

• AdventHealth will implement Hellocare.ai for in-room virtual care.
• Alaska Behavioral Health chooses Netsmart CareFabric and will adopt its Bells AI ambient documentation solution.

People

Jackson Hospital and Clinic (AL), which filed Chapter 11 bankruptcy last week, names Maureen Gaffney , DHSc, MS, RN (Gaffney Consulting Group) as CIO.

SureTest promotes Phillip Furukawa to chief revenue officer.

Announcements and Implementations

Epic will hold a one-day Open@Epic conference on its Verona campus on September 25. Anyone who wants to connect an app or service to Epic is invited. Sessions will cover FHIR, standards, and an overview of Epic’s interoperability programs and roadmap.

HIMSS recognizes Mednition’s KATE AI’s nurse-empowering patient flow solution as “Best in Show” in its hospital capacity innovation challenge.

Preventive health and diagnostics clinic Biograph launches, offering a range of diagnostic and longevity-focused tests. Core members pay $7,500 annually for lipid testing, body composition analysis, hereditary screenings, and neurocognitive assessments. The $15,000 Black membership adds dementia risk assessment, sleep apnea screening, coronary angiography, and personalized exercise and nutrition coaching.

Salesforce announces pre-built healthcare AI agents that include provider search and scheduling, care coordination, benefits verification, and customer service.

Privacy and Security

Canada’s Island Health is investigating an hour-long outage of its Oracle Health-hosted EHR on Tuesday. Oracle Health was recently named in a leaked chat log of a Russian ransomware hacker group.

Other

Hospital ED doctors tell a San Francisco man who had been in a biking accident that he needs to be checked out by a trauma center, which requires a six-mile ambulance ride. Trauma doctors found no need for further treatment and sent him home. He was billed $13,000 for the out-of-network ride from AMR, which is owned by a private equity-backed parent company that runs ambulance, fire, and air transport services. Complaints and media attention led to his share of the cost being waived, but the article notes that the federal No Surprises Act excludes ground ambulances.

Sponsor Updates

• Inovalon announces that its Patient Payment Management and Patient Statement Management solutions are now available on the PointClickCare Marketplace.
• Nym becomes a sponsor of the Tennessee Health Information Management Association.
• Optimum Healthcare IT expands its CareerPath program into Canada.
• Redox releases a new episode of its “Shut the Back Door” podcast titled “The final logoff: Streamlining secure departures.”
• Rhapsody secures HITRUST e1 certification.
• TrustCommerce, a Sphere Company, offers a new e-book, “Why Tokenization is Essential for Protecting Patient Payment Information.”
• Waystar will exhibit at Experity Urgent Care Connect March 3-6 in Louisville.

Blog Posts

• What the Trump Administration will mean for health policy (Altera Digital Health)
• Why strong clinical governance is essential for successful digital health transformation (Nordic)
• Clinical Perspectives Part Two: Centralized Scheduling Enhances Care Team Coordination (QGenda)
• HIMSS 2025 preview: How Redox + Microsoft are powering AI solutions with real-time streaming (Redox)
• Nurses’ Corner: 6 ways to improve staff adoption (Sonifi Health)
• AI in Healthcare: Streamlining Operations & Reducing Costs (Symplr)
• Key Takeaways From ViVE 2025 (Tegria)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Contact us.

Morning Headlines 2/28/25

Federal government officials drop out of HIMSS health information conference

Stat reports that federal officials won’t be attending HIMSS25 due to a travel freeze.

Bias Capital Cancels $25 Million Investment in Parker Health Amid Serious Fraud Concerns

Bias Capital cancels its $25 million Series A investment in EHR vendor Parker Health after its due diligence raises concerns of fraud.

As seasoned doctors exit the field, SimCare AI raises $2M to scale clinical training with AI patients

SimCare AI, which creates AI patients for clinician training, raises $2 million in seed funding.

News 2/28/25

Top News

A White House executive order requires hospitals to publish their actual prices for 300 shoppable services online. A similar order that was issued by the Trump administration in 2019 has been largely ignored.

The Secretaries of Treasury, Labor, and HHS are tasked with enforcing compliance.

The White House projects up to $80 billion in healthcare savings and cites a report that suggests that price transparency could lower employer costs by 27% for 500 common healthcare services.

HIStalk Announcements and Requests

Please support HIStalk’s sponsors at HIMSS25 by exploring their activities and connecting with them if you’re interested.

I might be the only person who finds it grating when someone writes “Vegas” instead of the city’s actual name. Maybe they’re from Diego or Angeles. 

Sponsored Events and Resources

Live Webinar: March 4 (Tuesday) noon ET. “Securing a competitive edge in value-based care with AI: Data-driven strategies for enhancing returns across MA, ACO and Commercial programs.” Sponsors: Navina, AMGA. Presenters: Dana McCalley, MBA, VP of value-based care, Navina; Ron Rockwood, executive director of value-based care, Jefferson City Medical Group; Jonathan Meyers, CEO, Seldon Health Advisors. As value-based care models evolve, healthcare organizations must leverage AI to stay competitive and drive better financial and clinical outcomes. This webinar offers data-driven strategies for improving risk adjustment accuracy, optimizing risk stratification, and streamlining clinical and administrative workflows. You’ll walk away with proven techniques for measuring and quantifying the impact of your value-based care initiatives across your organization

Live Webinar: March 20 (Thursday) noon ET. “Enhancing Patient Experience: Digital Accessibility Legal Requirements in Healthcare.” Sponsor: TPGi. Presenters: Mark Miller, director of sales, TPGi; David Sloan, PhD, MSc, chief accessibility officer, TPGi; Kristina Launey, JD, labor and employment litigation and counseling partner, Seyfarth Shaw LLP. For patients with disabilities, inaccessible technology can mean the difference between timely, effective care and unmet healthcare needs. This could include accessible patient portals, telehealth services, and payment platforms. Despite a new presidential administration, requirements for Section 1557 of the Affordable Care Act (ACA) have not changed. While enforcement may unclear moving forward, healthcare organizations still have an obligation to their patients for digital accessibility. In our webinar session, TPGi’s accessibility experts and Seyfarth Shaw’s legal professionals will help you understand ACA Section 1557 requirements, its future under the Trump administration, and offer strategies to help you create inclusive experiences.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

Teladoc Health reports Q4 results: revenue down 1%, EPS -$0.28 vs. -$0.17, meeting revenue expectations but missing on earnings. BetterHelp segment revenue dropped 10% year-over-year. Shares plunged Wednesday and Thursday on the results and lowered revenue guidance. TDOC shares are down 38% over the past 12 months, valuing the company at $1.6 billion. From the earnings call:

• The company added 4 million members and increased visit volumes by 6% in 2024.
• It will launch technology that will enable external partners to integrate with its data to support longitudinal care.
• BetterHelp stabilized its number of paying users, but revenue per user declined due to lower international pricing.
• Health plan sales have slowed due to the upcoming end of Affordable Care Act subsidies, uncertainty about Medicaid expansion, and inflation.
• Weight management remains a growth driver, but employers are still defining their GLP-1 strategies and working to capture the rebates that typically go to pharmacy benefit managers.
• BetterHelp is a variable margin business, so revenue growth is key to maintaining economy of scale.

SimCare AI, which creates AI patients for clinician training, raises $2 million in seed funding. Use cases include residency training, practicing social work interventions, and testing job applicants.

Bias Capital cancels its $25 million Series A investment in EHR vendor Parker Health after its due diligence raises concerns of fraud. The investment was announced in July 2023.

A study finds that cancer care quality declined after HCA acquired Mission Health in Asheville, NC. Under HCA, the hospital has faced staffing shortages, inadequate resources, and poor management, leading to service cutbacks. All of its oncologists resigned, the oncology pharmacy closed, and a local oncology group stopped using the hospital for inpatient therapy due to understaffing, lab delays, and a lack of chemotherapy-trained pharmacists. The lead author states, “In the view of many observers, HCA aims to maximize profits while maintaining quality just high enough to avoid legal and regulatory issues and retain business.”

Sales

• New Mexico Health Care Authority chooses Findhelp for its rollout of a statewide social care closed loop referral system
• Inova Health selects Abridge for ambient documentation.
• Sacramento County Department of Health Services will launch Sacramento Health Connect, powered by Innovaccer’s GHAAP.

People

Wolters Kluwer Health CEO Stacey Caywood, MBA will succeed Wolters Kluwer CEO Nancy McKinstry when she retires in February 2026. The health division provides software and information solutions as part of its $6 billion parent.

Medlogix hires Alan Horton as chief growth officer.

Connexall names interim CEO Sandy Saggar to the permanent position.

Karen Thomas-Smith (Parata Systems) joins Arcadia as chief marketing officer.

Announcements and Implementations

CliniComp introduces Intrinsic AI, which adds clinician-centric workflow tools to its cloud-based New Era EHR solution suite.

Meditech announces the Expanse Outreach Portal, which enables hospitals to connect with nursing homes, urgent care centers, and medical practices that use the hospital’s lab service.

MassHealth launches a statewide solution to expedite psychiatric inpatient admissions using PointClickCare’s platform.

Inbox Health launches a support service that it says resolves 90% of patient billing inquiries with a 95% satisfaction rate.

China-based Ping An Good Doctor will provide 24×7 health consultations using an AI-driven digital avatars. Its Renowned Doctor AI Medical Assistant was trained on the company’s own medical databases, with additional resources and tuning provided by the doctor that the avatar represents. The company says that the tool improves family doctor efficiency by 30%.

Government and Politics

Stat confirms an HIStalk reader’s previous report that federal officials won’t be attending HIMSS25 due to a travel freeze.

The US military successfully tests treating deployed sailors through video virtual visits, although network latency remains a challenge.

The FDA reinstates an unspecified number of employees who oversee medical device safety and AI software just days after their termination under the White House’s DOGE program. Lawmakers and trade groups had warned that the layoffs could create a backlog of medical device reviews and disrupt the medical supply chain. Many of the affected employees were funded by manufacturer fees rather than taxpayer dollars.

Former VA Secretary David Shulkin, MD calls for a relaunch of the VA’s Oracle Health implementation with these principles:

• Use the updated software instance.
• Set clear goals and timelines at each site.
• Accelerate deployment, as only six of 164 sites are live.
• Limit change orders, given the 1,800 requests filed in the current instance, as noted in a GAO report.
• Update the project budget and hold leaders accountable to it.
• Thoroughly test pharmacy, referral, and behavioral health modules to ensure veteran safety.

In England, a 30-year-old NHS supply chain system that was originally provided by ISoft (now CSC) is found to have caused shipping delays in 2024 due to 35 high-priority computer alerts.

In Canada, Alberta’s health minister is challenged for firing Penny Rae, the CIO of Alberta Health Services amidst a provincial government healthcare restructuring.

Other

A Nebraska father struggles to get authorities to correct the birth record name of his daughter, to whom a hospital assigned a temporary name of Unakite Thirteen Hotel that was never updated. He learned that he was the father of an abandoned two-year-old girl, gained custody, and named her Caroline. Then he found that her birth record was wrong, she hadn’t been issued a Social Security number, and her birth certificate is unusable because it was stamped “for government use only.”

Sponsor Updates

• Frederick Health launches precision medicine integration between Meditech’s Expanse Genomics and GenomOncology’s Precision Oncology, which will provide clinicians with enhanced decision support. 
• Arcadia, Inovalon, InterSystems, Ellkay, Linus Health, MRO, and Navina will exhibit at RISE National 2025 March 11-14 in San Antonio.
• Black Book Research releases its 2025 rankings of top-rated vendors in population health and value-based care solutions, giving top marks to Elsevier (patient education) and Inovalon (population health reporting, analytics and benchmarking for payers and employers).
• WellSky drives momentum with new innovations and breakthrough growth in 2024.
• ServiceNow recognizes Optimum Healthcare IT as its partner of the year.
• Impact Advisors releases a new episode of the “Impactful AI” podcast, titled “Escaping Pilot Purgatory.”
• The Medicomp Systems “Tell Me Where It Hurts” podcast features Altera Digital Health VP of Policy and Public Affairs Leigh Burchell.

Blog Posts

• Karen Dierker Ranks Among the Top 50 Women Leaders in Healthcare Technology (Capital Rx)
• HIMSS25: Our thoughts before the global conference (Altera Digital Health)
• 5 Lessons Learned from the 2024 Healthcare Cyberattack, One Year Later (Availity)
• Enhancing clinical excellence at Midland Health (Wolters Kluwer Health)
• Transfer DRGs 101 (FinThrive)
• Workday Accounting Center: What Every Healthcare CFO Needs to Know (Healthcare IT Leaders)
• Boost patient collections, improve patient relations with an early out billing cycle (Inbox Health)
• Cracking the Code to Patient Safety Structural Measures: A Strategic Approach to Compliance (Inovalon)
• How healthcare practices can empower care partners to improve cognitive outcomes (Linus Health)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Contact us.

EPtalk by Dr. Jayne 2/27/25

I’m deep into my HIMSS prep this week, figuring out what vendors I need to visit and of course which booths will be having the best happy hour offerings. I was excited to see that my friends at Edifecs will be running their #WhatIRun campaign again this year. The initiative highlights all the things that women “run” in the world, whether it’s meetings, departments, companies, projects, or carpools.

Especially for those of us in healthcare IT, it’s important to remember that women play a role in 80% of all healthcare decisions made, but only fill 19% of C-suite roles in healthcare IT organizations. If you’re at HIMSS, stop by and see them in booth 2451. If you’re not able to attend, share your story with the #WhatIRun hashtag and Edifecs will donate $1 to the brightpink.org in efforts to focus on women’s health.

I also downloaded the HIMSS app today after receiving notifications via email about people who were messaging me through the HIMSS platform. I get what they’re trying to do with their one-stop shop for communications, but it’s annoying. I don’t have time to keep up with appointments coming in through email, text, and now from the HIMSS app. I wish that colleagues would just stick with whatever usual method we use to communicate if they want to reach out about a HIMSS meeting. I live and die by my Outlook calendar, which is the single source of truth for where my body needs to be and what my mind needs to be doing at any given time.

I was interested to see that the HIMSS opening reception is being hosted at an outdoor venue this year. Although hopefully it will make for easier chatting than the traditional “try to yell over the music and entertainment in a cavernous ballroom” experience, the forecast for Monday is looking cloudy and cool. Temperatures for the rest of the event will runn mid-40s to mid-60s for us Fahrenheit-using folks.

Other than including comfortable but sparkly shoes that I’ve had picked out for weeks, I have no idea what I plan to pack. A fair number of my customers have adopted the low-key tech wardrobe with jeans, sneakers, and fleeces or other jackets. Several still tend to wear full business dress. We will have to see what inspiration the closet and the forecast give me. I think nostalgically about the days in my past life when I could just wear scrubs and running shoes every single day and no one batted an eye.

I’m still digging through the lists of sessions and presentations to figure out where I’ll be spending most of my time. I’ve long complained about the length of the lead time for HIMSS educational presentations, which results in the risk that content is outdated before it ever gets presented. I’ve identified quite a few good sessions to add to my list, but unfortunately, it seems like there are several good ones that are scheduled at the same time and then long gaps without anything in which I am particularly interested. I bought the cheapest badge this year so I won’t be getting the on-demand versions, but in the past, the quality has been low so it seemed like the right decision at the time.

Pet peeve of the week: One of my consulting clients asked me to sit in on a vendor demo this week as they begin the process to solve a pesky business problem. We were minutes into the demo when the sales rep bungled a couple of industry terms and company names. Rule of thumb: if you’re going to name drop, make sure you know how to pronounce the names of companies and products that you’re citing. If you’re going to use clinical terminology, make sure you are able to pronounce the words. Appearing as if you don’t know what you’re talking about is one of the fastest ways to lose credibility during a pitch. There are plenty of references out on the interwebs to help you learn how to pronounce pesky words. And for company names – if you’re in doubt, pronounce it the way the CEO says it. YouTube is your friend here.

A friend of mine who knows I’m a clinical informaticist but also knows I’m a huge fan of reading sent me this interesting piece on the intersection of ChatGPT and literature. It reviews recent work that looked at whether GPT was better at reproducing the style and tone of male authors than female ones, as well as follow up work that looked at other attributes of GPT-generated writings. The authors ultimately looked at 10 well-known 19th-century authors including Jane Austen, Louisa May Alcott, Charles Dickens, Mark Twain, and others. A generative AI tool was asked to create new works in the style of each. The authors noted that prompt writing was somewhat challenging, but were able to move forward. They also identified ways to classify the writings based on sentence length, selected words, and other factors.

Ultimately they were able to develop a model that was 99% accurate in identifying synthetic versus author-created texts. Interestingly, they also found that GPT was surprisingly good at imitating Mark Twain, which a higher proportion of synthetic writings being mischaracterized as authentic. The researchers plan to explore this further in a future phase of the project, but hypothesize that the phenomenon was caused by the fact that there isn’t as much Twain-adjacent material online compared to the other authors. Hopefully my friend will keep an eye out for the future research since it’s nearly impossible to keep up with everything going on in the world of GPT.

I recently completed a series of novels that seemed to have a break in the middle where it felt like a ghostwriter stepped in and the editors were AWOL. Characters changed names, plot elements morphed, and there was a lot of confusion. Was it GPT or just sloppy writing and editing? I wasn’t the only one who noticed the change, based on some online review sites. We may never know, but the idea of GPT did cross my mind.

Would you want to read a GPT-created novel in the style of one of your favorite writers? If so, what writer would be on the top of your list? Leave a comment or email me.

Email Dr. Jayne.

Morning Headlines 2/27/25

These engineers raised $8.1 million for a new healthcare AI startup after OpenAI acquired their last company. See the 11-slide pitch deck they used.

Charta Health, which offers a product that uses AI to automate patient chart reviews to find missed billing codes, raises $8.1 million in seed funding.

Teladoc shares tumble on wider-than-expected loss, disappointing revenue guidance

Teladoc Health shares drop on the news of dips in Q4 and full-year revenue, attributable in part to the company’s poorly performing BetterHelp business.

Defense Health Network-National Capital Region and U.S. Navy Conduct Milestone Virtual Health Test Aboard USS Gerald R. Ford

The Defense Health Network-National Capital Region, Navy Medicine, and Medweb successfully test their ability to conduct a virtual medical consultation between a patient aboard the docked USS Gerald R. Ford and Walter Reed National Military Medical Center.

Healthcare AI News 2/26/25

News

OpenAI expands access to its recently released Deep Research tool, which generates in-depth reports, to all paying ChatGPT users. It previously required a Pro-level subscription at $200 per month. The output above comes from my request to compare atrial fibrillation symptom relief and quality-of-life outcomes between cardiac ablation and rate-control drugs. The tool provided a running narrative of insights from 22 reputable sources before compiling a comprehensive report, which took several minutes to generate.

Meanwhile, XAI makes Grok 3 – which has similar DeepSearch agentic search functionality – available for free to all users.

Arizona lawmakers unanimously pass a bill that prohibits insurers from using AI alone to reject claims, deny prior authorization, or make other decisions that require medical judgment. The legislation mandates that insurers assign a clinician to review AI-generated decisions.

A survey of 10,000 people across 20 countries on AI replacing human jobs finds that their top concerns are doctors and judges.

Amazon adds AI capabilities to Alexa, enabling it to make reservations and appointments, play music, order food or restaurant delivery, and book service providers. A new mobile app allows seamless conversations across Echo devices, the web, and the app. Users can also share documents like schedules, study materials, and emails for reminders, summaries, or actions. Alexa+ costs $19.99 per month but is free for Prime members. Early rollout begins in the coming weeks, with priority given to recent Echo Show models.

Business

Charta Health, whose founders sold their previous AI company to OpenAI, raises $8.1 million in a seed funding round. Its product uses AI to automate patient chart reviews to find missed billing codes.

OpenEvidence, which offers a clinical decision support chatbot for providers, announces $75 million in funding at a $1 billion valuation. It recently signed a content agreement with The New England Journal of Medicine.

A physician reviews how Hims uses its MedMatch AI system to drive business:

• The AI analyzes basic patient data to suggest optimal medications.
• Physicians can prescribe faster with personalized treatment recommendations and improved outcomes.
• Patient trends help identify custom or compounded medications that Hims can sell at higher margins than generics, creating a competitive advantage. More than half of Hims patients use personalized medications, distinguishing the company from generic drug sellers.
• The system can justify selling compounded versions of drugs like GLP-1s for weight loss by recommending doses that vary from commercially available products by more than 10%, which avoids FDA oversight.

Research

A small study of hospital clinicians finds that use of the DAX Copilot ambient scribe that is integrated tool with the Epic Haiku mobile EHR app was associated with greater efficiency, lower mental burden, and a greater sense of engagement with patients.

Researchers develop a framework for radiologist reading of chest X-rays that follows the gaze of the radiologist, then focuses on the image areas that drew the most attention.

Other

An AMA physician survey finds that 61% worry that payer use of AI will increase denials of their prior authorization requests. One-third of respondents say that their PA requests are often or always denied, while 82% say that the process at least sometimes forces patients to receive something other than the physician’s preferred treatment.

Another AMA survey finds that physician use of AI jumped from 38% last year to 66% now. Common use include creating billing and visit notes documentation, creating discharge instructions and progress notes, language translation, and diagnostic support.

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
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Readers Write: Narrow Your Focus: Amplify Your Impact

Narrow Your Focus: Amplify Your Impact
By Steve Shihadeh

Steve Shihadeh is founder of Get-to-Market Health of Malvern, PA.

Recently, we have observed the healthcare technology market and evolving companies that are feeling pressure to be all things to all people by offering broad solutions and application suites. This product approach is tempting in today’s healthcare technology field as health systems lean toward buying from fewer vendors.

Based on recent trade shows and our read of the market, too many companies end up with a murky product strategy and struggle to land a differentiated message. Our clear recommendation is to:

Focus and then focus 10 times harder.

When you look at some of the biggest success stories in our field, they all started with a very narrow problem set and got great at solving it. Here are three relevant examples:

• Epic’s first application was built to address ambulatory clinic scheduling in large academic medical centers. It was tricky and complicated, but they mastered it and gained credibility with market leaders who then looked to Epic for more.
• Nvidia saw graphics-based processing as the best trajectory for tackling challenges that had eluded general-purpose computing methods. They were obsessed about how to make their graphics processing units increasingly powerful. Subsequently, Wall Street has anointed them with a massive market cap, and Nvidia has a significant order backlog.
• The Livongo team did not try to be awesome at 10 things. They focused squarely on helping employers manage a single disease, diabetes. The market rewarded them with a $18 billion buyout.

Where are you trying to excel? If you are looking to solve real healthcare challenges, you need to be completely dialed into your customers’ needs and issues. To use a cliché, what is really keeping your customers up at night and stressing their metrics? Deeply understand a narrow set of their pain points and work obsessively to make their business function better.

For example, be great at connecting payers and providers, or be the best at the back third of the rev cycle, or deliver amazing tools to help radiologists get the full patient care picture of the images they are viewing. Whatever you prioritize, first be fantastic at one important function that solves a key customer priority.

Being magnificent at one thing can solve key challenges, especially for emerging health tech companies:

• It helps employees, clients and investors get your “why.”
• Focusing intently on narrow greatness builds a natural moat that defends against competitors and protects your growing business
• It leads you in the right direction for key product investment decisions.
• It helps potential buyers secure funding for your solution by giving them superlatives by which to remember you.
• Concentrating in one area allows you to demonstrate a straightforward ROI.
• It makes you an attractive partner for other healthcare tech solutions, as you may not be able to go it alone forever.
• It enables investors to clearly see your path to profits.

Once you are excellent at one thing, options multiply for your company. Become the brand that KLAS and others praise. Then build adjacent apps that amplify your presence and/or make you attractive to potential buyers.

With some buyers looking for suite solutions, our advice might seem contrarian. However, most great companies buck the trend to break through the noise, and there is a lot of noise in the health tech landscape. It ranges from claims of “AI-everywhere” to changing regulatory impacts from the new administration. Our current environment is extremely confusing and distracting to healthcare buyers, and it will take your focus, obsession, and amazing solutions to stand out in the crowd.

Give important stakeholders a reason to understand what you do by going for narrow greatness that will drive dividends down the road.

HIStalk Interviews Stuart McLean, CEO, Nordic Global

Stuart McLean, MBA is CEO of Nordic Global.

Tell me about yourself and the company.

I’ve been in healthcare for about three decades now. I started by doing merger work for what is now Northwell. I did that for half a dozen years as we built that system, which led me to have a deep appreciation for the importance of scale and operating efficiency. I co-founded my own turnaround firm and merged it into Alvarez and Marsal. I’ve been focused for the last couple of decades on strategic financial operational strength for healthcare providers.

Nordic has been in place for about 15 years. We’ve greatly evolved over that time. We have a handful of areas of strength, certainly EHR – Epic, Oracle, and Meditech. We are increasingly working as implementation partners for Workday and Infor and seeing that as an important part of what our client healthcare systems need.

We’ve also developed a real strength in cloud, working with our partners AWS and Azure. The healthcare industry is moving to the cloud, at least on a hybrid basis, so it’s an important question about how best to do that. Finally, I would want to highlight the transformation that we have taken on to move in the direction of a full-service, end-to-end managed information technology company for our clients.

How do you characterize the health tech consulting market and how do you differentiate Nordic within it?

I think it’s getting increasingly crowded. Private equity views this as an important part of the healthcare transformation, so there’s a bit of a rush into this business.

We have maturity and a deep team. We have 3,300 professionals who have been at this for a while. We began 15 years ago with a deep expertise in the implementation, optimization, and integration of EHR systems. We think that makes a significant difference.

What are the benefits and drawbacks of being such a large organization that also provides services in Europe?

The expansion into Europe has been interesting. We operate in four countries in Europe — England, Ireland, Switzerland, and the Netherlands. We are growing pretty rapidly in that market as those markets recognize the benefits of the EHR platform as part of their strength. Because of our focus on managed services, we do a good bit of outsourcing work both in Ireland and in the Philippines.

How far along is the move to the cloud? Are health system worried about the cost or vendor lock-in?

This is a very early game. We just published an e-book that is available on our website where we dive into that a little bit deeper. We think it’s important to have a comprehensive evaluation so that we understand the benefits from an integration perspective and the concerns with regard to security since health systems are, and should be, risk-averse with regard to patient care information. That’s an important element of the response that health systems must make to the financial pressures that they are feeling.

Oracle Health has a lot of resources when it comes to cloud and technology and general. How will that influence its position in healthcare?

We are all going to benefit from that competitive dynamic between Epic and Oracle Health. Each company comes from a slightly different place. Both companies see the massive market size here and are pursuing it. They are pursuing it thoughtfully. I don’t pretend to have a clear crystal ball into who will be the winner here. They both will survive. They both will thrive. Here again, the health systems will benefit from that kind of competitive dynamic.

How much do health systems margins, M&A, and changes in staffing patterns affect your business?

As somebody who knows the health system industry really well, I’m surprised at the government’s response to the desire and the need for scale with health systems. I’m really surprised by it. When you compare UnitedHealthcare or any number of these large, national, fully consolidated insurers and the desire by the US government to keep healthcare pretty fragmented, it makes the work that Nordic does even more important. Those health systems are simply unable to access the scale economies that they would if they were allowed to be $20 to $50 billion super-regional health systems. We at Nordic can deliver the benefit of that scale.

How are health system IT departments affected by cloud adoption and the challenge to find and keep employees with specific skills?

It’s a little overwhelming. Without naming or getting into any competitive information, we have clients who are very concerned about the competition for their IT talent.  That’s where I think we can be beneficial, because of the size that that we have, for those clients that choose to establish an outsourced relationship with us.

Two things happen. One, they no longer have to worry about access to talent, because we have it on a national and international basis. Secondly, we think we’ve struck the right mix of offshore, lower-cost delivery and onshore capacities.

Will the shift from onsite consulting to remote services last?

I think so. I’m an individual on this question, but also we at the leadership level have given some thought to this. We see efficiencies from non location-specific delivery of these services.

Will AI change your business?

For AI adoption to be successful, it’s a balance. It’s technology, but also humanity and empathy. The focus in the health systems space today is principally around decision support, predictive analytics, and workflow optimization.

We don’t see a revolutionary impact in the near term, in the next year or two. To your earlier question, with regard to Epic and Oracle, those organizations are spending a tremendous amount of energy and effort in this area and are working with early adopters to beta test and refine these capabilities.

I think the AI promise is very real, but it’s more likely three to five years away than one to two years.

Will it deliver tangible ROI to health systems in the short to medium term?

I don’t see it in the short term. I’m not even sure that this will ever be an ROI topic for health systems. It’s about the quality of care and population health, with the ability to become more proactive, more targeted, and more precise with regard to patient- specific situations.

How much of an AI driver is clinician satisfaction and wellness?

It’s not a primary ask from our clients at this point. It’s a bit more of an evolutionary component of this. The clinician and physician wellness part of it will be supported by the healthcare heuristics element. Have you asked this question? Have we considered this diagnosis? Rather than the AI providing the answer, it will offer help with going down the decision tree in the pursuit of the answer.

Shifting to business climate, what kind of companies will be winners and losers now that cheap financing is gone and investor demands have changed?

I think there will be a fair bit of chaos in this space. Nordic is in a very strong position. W are owned by Bon Secours Mercy Health, and their ownership interest is strategic and long-term.  We’re not worried about capital structure and those sorts of things. We are focused on the strategic value of the work that is delivered by Nordic to our clients. We have a longer and more patient horizon, and that will make us stronger over time. There is money pursuing quick earnings, and this business requires patience.

Does General Catalyst’s acquisition of Summa Health foretell significant industry change?

I don’t follow General Catalyst closely, but I’m aware of that situation. I think they see the health system ownership as platform, almost a laboratory, for innovation that could then be deployed and delivered to others. I think that Bon Secours Mercy Health is in a better, stronger position as an independent, not-for-profit. long-term that’s less interested in capitalizing and creating dollars than they are in supporting the quality of care over long periods of time.

What factors will be important to Nordic in the next three to five years?

Strategic partnerships with other large health systems. We’ve been a contractor and we remain a contractor, largely. We’re hired by a health system to run a project to implement the EHR or optimize the EHR. We see our benefit increasingly in long-term, five-plus year agreements with health systems to be their technology partner. Not developing technology, which is the role of Epic and Oracle and others, but managing that technology cost-efficiently because the pressure is real. We think that we can be worth 25 to 30% over time in terms of the technology spend while still ensuring a strong, durable, consistently available platform.

Morning Headlines 2/26/25

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New Mountain Capital and 23andMe co-founder and CEO Anne Wojcicki propose to take the company private in a $74.7 million deal.

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Healthcare workforce technology company HealthStream reports Q4 results: revenue up 5.2%, EPS $0.16 versus $0.15.

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Healthcare Malware Hunt, Part 1: Silver Fox APT Targets Philips DICOM Viewers

Malware researchers find that a China-based hacker group is disguising its malware as a Philips DICOM viewer.

HIStalk’s Guide to HIMSS25

Agfa HealthCare

Booth 5027

Contact: Kara Clarke, director of marketing and communications
kara.clarke@agfa.com

Get ready, because the power of innovation is about to take your IT work-life balance to a whole new level. At HIMSS25, discover how Agfa HealthCare Enterprise Imaging significantly reduces IT complexity for healthcare organizations with a unified platform, user-friendly interface, enhanced security, and excellent scalability. Allowing you to focus on what matters most — helping your organization deliver exceptional patient care.    

Join us at our booth, 5027, for a special client series, “Peer Perspectives: Connected Imaging Solutions for IT Leaders — Integration, Imaging, Innovation — Real Stories, Real Results.”    Gain insights from IT leaders just like you who have transformed their organizations with Agfa HealthCare solutions. Uncover the strategies they used to overcome obstacles and achieve impactful results. Stay engaged with an interactive Q&A after each presentation. Learn more at www.agfahealthcare.com/himss25.

AGS Health

Contact Matt Bridge to schedule a meeting.

Contact: Matt Bridge, SVP of strategy
matthew.bridge@agshealth.com
508.523.4176

AGS Health is more than a revenue cycle management company — we’re a strategic partner for growth. Our distinctive methodology blends intelligent automation with award-winning RCM services and high-touch customer support to deliver peak end-to-end revenue cycle performance and an empowering patient financial experience. We employ a team of 13,000 highly trained and college-educated RCM experts who directly support more than 150 customers spanning a variety of care settings and specialties, including nearly 50% of the 20 most prominent US hospitals and 40% of the nation’s 10 largest health systems. Our thoughtfully crafted RCM solutions deliver measurable revenue growth and retention, enabling customers to achieve the revenue to realize their vision.

Altera Digital Health

Booth 2532

Contact: Meghan Cavanaugh, events marketing manager
meghan.cavanagh@alterahealth.com
847.790.6876

A global healthcare IT leader, Altera Digital Health develops and elevates technology that brings next-level healthcare within reach. At HIMSS25, we’re excited to showcase how Altera is addressing the challenges healthcare providers are facing today by enabling system interoperability and data sharing, ensuring financial stability, and leveraging AI to help alleviate clinical and administrative burden.

Join us in booth 2532 as EVP of AI Ben Scharfe presents the Altera vision for the future of healthcare in “Shared goals and measured results: Why Altera is doubling down on client outcomes” on Tuesday, March 4 from 12:00-12:20 pm. Additionally, Ben will present how Altera is leveraging AI to tackle some of healthcare’s most pressing challenges in “Cool, but how will it actually work?: AI complexities in a practical healthcare landscape” on Wednesday, March 5 from 12:00-12:20 pm. We’ll also be thrilled to hear CareInMotion EVP Kevin Ritter present interoperability priorities at kiosk C3318-14 in the Interop + Smart Experience Pavilion on Tuesday, March 4 from 10:30-10:50 am during his session titled, “Make your data work harder: How actionable insights enable better outcomes for your organization.”  

Additionally, we’re hosting our “Viva Altera” happy hour on Tuesday, March 4 from 4:30-5:30 pm, so stop by our booth, 2532, for a beverage and to meet with our experts. For our full theater schedule and to learn more about our presence at the event, visit alterahealth.com/events.

Arcadia

Booth 3510

Contact: Drew Schaar, communications and content
drew.schaar@arcadia.io

Visit Arcadia at booth 3510 to learn how you can drive savings, improve outcomes, and identify opportunities to grow your network with one streamlined analytics platform. 

Attend our general session, “Proactive and reactive strategies to minimize data disruptions in healthcare,” on Wednesday, March 5 from 3:15-4:15 pm on Venetian Level 2 in Titian 2201. In this session, learn practical steps to prevent data errors, swiftly address disruptions, and build resilient data governance frameworks that boost patient care quality and organizational efficiency. 

Attend our general session, “Enhancing high-risk maternity care with advanced data analytics,” on Thursday, March 6 from 9:15-9:45 am on Venetian Level 4 in Lando 4201. In this presentation, learn how one Medicaid ACO is using advanced analytics to revolutionize the identification and management of high-risk pregnancies. 

Attend Byte-sized booth talks at various times in booth 3510. Learn in a series of short, informative talks with industry experts on timely subjects, from the latest CMS policies to emergent tech tools. 

Attend “Sips and Socks” happy hour on Tuesday, March 4 and Wednesday, March 5 from 4:30-5:30 pm in booth 3510. Join Arcadia for happy hour to network with peers and snag a limited-edition pair of Arcadia socks.   

Learn more and view a full schedule of Arcadia’s events at HIMSS25.

Artera

Booth 2766

Contact: Elyssa Jaffe, senior director, growth marketing
elyssa.jaffe@artera.io
904.536.7790

Artera is a SaaS digital health leader redefining patient communications. Founded in 2015 and headquartered in Santa Barbara, CA, the company is trusted by 800+ healthcare systems and federal agencies to facilitate more than 2 billion communications annually, reaching over 100 million patients. The Artera platform, powered by AI, integrates across a healthcare organization’s tech stack, EHRs, and third-party vendors to unify, simplify, and orchestrate digital communications into the patient’s preferred channel (text, email, and voice), in 109+ languages. The Artera impact – more efficient staff, more profitable organizations, and a more harmonious patient experience.   

Our team will be available throughout HIMSS25 to share patient engagement best practices, offer product demonstrations, and answer your questions. Schedule and attend a meeting with an Artera team member and earn a $25 Amazon gift card. As an added bonus, you’ll be entered to win an iPad Pro in our post-event raffle. Schedule a meeting with our team here.

AvaSure

Booth 4672

Contact: Nicole Douglas, partner marketing manager
nicole.douglas@avasure.com
614.315.8112

AvaSure is an intelligent virtual care platform used in over 1,100 hospitals, enabling healthcare providers to engage with patients, optimize staffing, and seamlessly blend remote and in-person care at scale, addressing critical challenges in staffing shortages, rising patient complexity, and increased costs.  

Join us at HIMSS in booth 4672:  
Experience Innovation: Meet Vicky, the Virtual Care Assistant! AvaSure’s new patient engagement tool helps collect patient requests and uses AI to categorize, prioritize, and help the care team be everywhere they need to be.

Interactive Demos: See our latest advancements in virtual care technology, including a new dual device designed to outfit every hospital room with virtual care and AI-enabled workflows.  

Expert Insights: Don’t miss us at a Brunch Briefing on Wednesday, March 5 from 10:30-11:45 am in Caesars Forum room 110 to hear from industry leaders about orchestrating virtual care success with CIO-CNO collaboration.    

Visit AvaSure at HIMSS and discover how we’re innovating for the next era of care.

Cardamom

Contact Bridget Bell to schedule a meeting.

Contact: Bridget Bell, VP, business development
bridget@cardamom.health
608.658.3461

Cardamom is a minority-owned healthcare technology services company specializing in data, analytics, AI, and applications with a strong focus on EHRs — particularly Epic. With expertise in revenue cycle optimization, managed services, implementation, and flexible AI solutions, we help healthcare organizations maximize the value of their data and technology to reduce costs, enhance care quality, and improve patient engagement. Learn more at www.Cardamom.Health.

CereCore

Contact Phil Sobol to schedule a meeting.

Contact: Phil Sobol, chief commercial officer
phil.sobol@cerecore.net
615.344.4169‬

CereCore works behind the scenes to empower hospitals and health systems with IT services. Need to drive operational efficiency, improve financial outcomes, and uncover more bandwidth for your IT team? Our experts understand the major EHR platforms inside and out. Tap into support desk solutions that will result in happier users and providers. For the second year, we earned a top KLAS Research rating in managed IT services, and we were the only vendor whose clients responded “Yes” 100% of the time when asked if their managed IT services provider exceeded expectations.   

Facing an EHR transition that requires additional expertise? CereCore partners with healthcare organizations across the US and globe to provide comprehensive EHR consulting, IT and application support, technical professional and managed services, strategic IT consulting, and advisory services. Our hospital operations experience means we can help you create customizable roadmaps for RCM optimization, overcome talent shortages, and maximize your HIT investment.   

Get a healthcare IT assessment and benefit from an outsider’s perspective, because the cost of not knowing often far exceeds the investment in finding out. Connect with us at HIMSS and find meaningful change with CereCore’s healthcare IT managed services.

Clearsense

Meeting Pod 9319

Contact: Glenn Wirick, chief commercial officer
gwirick@clearsense.com
480.450.5424

Revitalize your Data with Clearsense
Experience how to revitalize your data with Clearsense at HIMSS 2025. Our Active Data Archival solution goes beyond storage — we transform your archived data into a valuable, accessible asset that enhances clinical and operational workflows. We help health systems reduce IT costs, accelerate M&A value realization, and improve clinician access to patient information — all with the industry’s fastest time to value.

Why Meet with Us?
Active Data in Action – See how our archival solution seamlessly integrates with daily workflows, eliminating the need for costly legacy systems.
Strategic Cost Reduction – Learn how top health systems are saving millions by consolidating outdated applications and streamlining IT infrastructure.
Industry Expertise – Meet with our data enablement experts to discuss your unique challenges and explore tailored solutions.

Let’s Talk Data.
Schedule a meeting with us at MP9319 and discover how Clearsense can help you maximize cost savings, boost efficiency, and unlock the full potential of your archived data.

Book your meeting now.

Clinical Architecture

Booth 1349

Contact: Jaime Lira, VP, marketing
jaime_lira@clinicalarchitecture.com
317.580.8400

Clinical Architecture is bringing back its in-booth Data Quality Theater for a second year! Visit us at booth 1349 during the show for 11 presentations from clients, industry thought leaders, and partners. Featured speakers include Stan Huff, Graphite Health; Jason Buckner, Manifest MedEx; Therasa Bell and Peter Schoch, MD Kno2; Michael Barr, MD Velox Health Metadata – and many others.  

We will also be introducing the PIQXL Gateway, a tool that objectively scores the quality of patient data and pinpoints root causes of data quality problems so the information can be improved.

Be sure to join us for “PIQXL Gateway: The Key to Improving Patient Data Quality” on  Tuesday, March 4 at 2:00 pm with presenter and Clinical Architecture CEO Charlie Harp.   

View the full list and register for theater sessions here. Registration is encouraged but not required and the sessions are free to attend. We look forward to seeing you in Las Vegas!

CliniComp

Booth 5454 in the Venetian’s Executive Lounge, Level 3, Toscana 3610

Contact: Kem Graham, VP, growth and strategy
kem.graham@clinicomp.com
760.505.6879

CliniComp is an innovative technology pioneer serving customers globally for over 40 years with continual advancement in delivering a cutting-edge, comprehensive, EHR solution suite. CliniComp uniquely offers a System as a Service (SYaaS) model, eliminating the exorbitant cost of ownership with deployment of all system components in months, not years; with hardware, software, and 24/7 all-inclusive support, as a complete package of services for the life of the customer. The company was selected in 2024 as the winner of the “Best Electronic Health Record Service” in the MedTech Breakthrough Awards program, recognizing the breakthrough technology innovation of CliniComp’s unique and superior SYaaS  model.   

The CliniComp solution is an integrated, web-based EHR with an architectural framework conquering ever-evolving interoperability, scalability, adaptability, and real-time performance data challenges to provide a longitudinal patient record with Intrinsic AITM. Designed by clinicians for clinicians, CliniComp’s EHR delivers a comprehensive (inpatient, ambulatory, ancillaries, and revenue cycle) solution suite with an intuitive, seamless user interface and has earned an unrivaled record of performance and reliability with no planned downtime for decades in the most complex, high-acuity hospital environments.

For more information, please visit clinicomp.com and follow us on LinkedIn and X.

CloudWave

Booth 1373

Contact: Christine Mellyn, VP, marketing
cmellyn@gocloudwave.com
508.251.8899

Visit CloudWave, the healthcare data security experts, in booth 1373 for an interactive and informative experience! Our team of experts will be available to discuss important technology topics such as cybersecurity, cloud solutions, and more. In addition, we’re excited to offer a hands-on tabletop card game designed to immerse you in incident response and cybersecurity strategies. Using the Backdoors & Breaches deck of expertly designed cards, players will simulate real-world cyber incidents, sharpen response skills, and gain a deeper understanding of modern cyberattack techniques.   

We’ve got a lot happening:   
Win a Prize! – Participate in raffles at the conclusion of each day. You don’t need to be present to win! 
Ask Questions, Get Answers – Visit our solution stations and speak with our experts about how CloudWave can help address your IT and cybersecurity challenges.   
Meet with Our Team – Request a personal meeting (customersfirst@gocloudwave.com) with us to discuss your unique needs.   
Tabletop Simulations – Join us for hands-on simulations and take home your own card deck plus a bonus gift if you complete the game.

Consensus Cloud Solutions

Booth 1361

Contact: Alyssa Beard, events director
alyssa.beard@consensus.com
319.325.2389

Despite significant advancements in healthcare technology, many providers and payers still face barriers to effective and secure data exchange. AI-powered technology offers a bridge between legacy systems and modern workflows, allowing organizations of all sizes to enhance data sharing without major financial or operational disruptions. At HIMSS25, Consensus will showcase its comprehensive product suite. Visit booth 1361 to learn how Consensus technology empowers healthcare organizations to overcome the challenges of unstructured data, achieve seamless interoperability, and boost operational efficiency.   

Consensus will host several engaging customer and thought leadership panels in its booth, providing valuable insights and discussions that highlight the company’s commitment to innovation and collaboration. Attendees are also invited to Consensus’ booth for interactive demonstrations that show how its solutions work together to eliminate communication breakdowns, accelerate referrals, optimize administrative workflows, reduce provider burnout, and lower costs — all while contributing to improved patient outcomes and a more interoperable healthcare ecosystem:

• Tuesday, March 4 from 11:25-11:40 am: “Navigating the Rise to the C-Suite – Lessons for Women in Health Tech” with Propel Health Advisors co-founder and CIO Rebecca Woods and SoNE Healthcare CIO Renee Broadbent, MBA, CCSFP, CHC.
• Tuesday, March 4 from 12:15-12:30 pm: “Harnessing the Power of the Cloud to Support Growth Initiatives” with Piedmont Healthcare CIO Geoff Brown. 
• Tuesday, March 4 from 2:15-2:30 pm: “Unlocking Efficiency: How AI is Enhancing Inbound Fax Workflows” with Consensus Cloud Solutions Account Director Nick Baxter and Consensus Cloud Solutions Solutions Consultant Marianne Soucy.
• Wednesday, March 5 from 11:15-11:30 am: “Leveraging AI to Accelerate Patient Intake” with Nick Baxter and Marianne Soucy.
• Wednesday, March 5 from 12:15-12:30 pm: “Elevate Fax Efficiency: Athenahealth and Consensus Partner to Integrate Cloud Fax with Your EHR” with Athenahealth Corporate Strategy Manager Mohana Nagda.    

Cordea Consulting

Booth 4624 in partnership with AWS

Contact: Bill Smith, Epic practice director
bill.smith@cordeaconsulting.com
973.902.6990

Cordea Consulting provides expert IT advisory services, digital health and cloud leadership, and contemporary staffing support to hospitals and health systems globally. Healthcare IT is all we do. We use proven tools and methodologies to help organizations build and optimize EHR/ERP/EIS systems and evolve their technology portfolios. Organizations partner with us to unlock funding, accelerate innovation, and grow more competitive in their market.

Stop by the AWS booth, 4624, for some insightful demos and be sure to attend ”Unlocking EHR Excellence with AWS: The Jupiter Medical Center Story” Thursday, March 6 at noon in the HIMSS Theater. Cordea Consulting Epic Practice Director Bill Smith will share how a successful Epic direct AWS implementation delivered zero unplanned downtime and rapid patient care recovery — all while leveraging the scalability, security, and performance of Amazon EC2, S3, and RDS. Also learn how the implementation lowered operating expenses by 10%, resulted in 35% savings compared with other hosting options, and reduced Jupiter’s capital needs by nearly $4 million annually. This is a success story you won’t want to miss!      

CTG

Booth 5544

Contact: Sarah Blafer, marketing business partner
sarah.blafer@ctg.com
860.942.2180

With over 35 years of expertise, CTG stands as a beacon in today’s healthcare IT consulting market. Our healthcare consulting solutions blend innovative services with cutting-edge technologies to address the unique challenges, requirements, and regulations of the healthcare market. Our comprehensive range of services includes EHR managed services (including activation, go-live, and training support), cybersecurity, ERP, cloud and infrastructure, application management, support and development, and IT support. Let’s connect at HIMSS (booth 5544) to explore how CTG’s healthcare experts can help transform your challenges into opportunities, ensuring your organization not only succeeds but thrives in a rapidly evolving landscape.

Ellkay

Booth 2825

Contact: Auna Emery, VP, marketing
auna.emery@ellkay.com
520.481.2862

Experience healthcare connectivity in action with Ellkay at HIMSS. At HIMSS25, Ellkay is bringing seamless interoperability to life. Visit our booth to see live demos of our cutting-edge data management solutions and discover how we empower hospitals, labs, payers, and healthcare IT vendors with effortless data exchange and connectivity. With integrations spanning 750+ EHR/PM systems and 1,100+ versions, we help organizations optimize workflows, fuel value-based care, and make smarter decisions.    

Why Stop By?  
Live Demos: See our powerful platforms in action. 
Expert Insights: Learn why the industry is choosing Ellkay and chat with our team about your data challenges. 
Fun and Treats: Network while enjoying our exclusive booth events.   

Don’t Miss These Special Events  

• Tuesday, March 4 Coffee and Tea from 10:00 am – 1:00pm
• Tuesday, March 4 Ellkay Theater session with CommonWell Health Alliance from 11:00-11:30 am  
• Tuesday, March 4 Happy Hour from 3:30-5:30 pm
• Wednesday, March 5 Coffee and Tea from 9:45 am  – 1:00 pm
• Wednesday, March 5 Ellkay Theater session with Meditech from 1:45-2:15 PM
• Wednesday, March 5 Ellkay Theater session with Canada Health Infoway from 2:15-2:45 pm
• Wednesday, March 5 Happy Hour from 3:30-5:20pm : Happy Hour 
• Thursday, March 6 (9:30 AM – 1:00 PM): Coffee & Tea 
• Thursday, March 6 Ellkay Theater session with Athenahealth from 10:30-11:00 am

Let’s talk about how Ellkay can power your healthcare data connectivity. Stop by and see interoperability in action. Learn more at Ellkay.com or connect with us on YouTube, LinkedIn, X/Twitter, or via TeamEllkay@Ellkay.com.

Elsevier

Booth 3616 and AI Pavilion Kiosk 121-14

Stop by booth 3616 at the HIMSS25 Global Conference to learn more about Elsevier’s latest product innovations that support clinicians in their work to provide the best possible patient care. This year, we’re looking forward to sharing exciting updates for ClinicalKey AI. Join us in our innovation theater at the booth to learn more about how AI tools like ClinicalKey AI can revolutionize clinical decision-making while you enjoy Birsta coffee sponsored by our sister company, Lexis Nexis Risk.    

We will host two presentations at the AI Pavilion Theater. On Tuesday, March 4, Elsevier’s physician lead for evaluation, Amber Featherstone-Uwague, MD will present “Evaluation of Generative AI for Clinical Decision Support.” On Wednesday, March 5, Elsevier Physician Clinical Executive Paul Helmuth, MD will present “Industry Trends in Evidence-Based AI Adoption.”  

Attending the AI in Healthcare Forum? Join us for an engaging fireside chat with Elsevier CTO Rhett Alden, PhD, Elsevier Physician Clinical Executive Paul Helmuth, MD, and Jennifer Bell, MA, PhD, director of bioethics research at the Department of Clinical and Organizational Ethics at UHN Clinical and Organizational Ethics, to discuss unpacking bias in healthcare AI.

FDB

Booth 2835

Contact: Matt O’Connor, regional sales manager
Matt.OConnor@fdbhealth.com
708.261.2996

FDB (First Databank) creates and integrates the world’s most trusted drug knowledge that, in partnership with our customers, illuminates critical healthcare decisions. HIMSS25 attendees will learn from FDB and its end users about how physicians, pharmacists, nursing, and clinical informatics leaders are improving patients’ health and safety and delivering high-quality care through FDB’s trusted drug knowledge and next-generation medication decision support, patient education, and e-prescribing network solutions that consider unique circumstances of individual patients.    

Attendees will explore inspiring success stories from peers who have leveraged FDB solutions to redefine medication decision-making and transform clinician workflows. From increasing medication alert acceptance, improving Leapfrog CPOE test scores, integrating real-time pharmacogenomic (PGx) decision support, boosting medication adherence, easing operational burden for nurses and improving HCAHPS scores to enabling drug price transparency for consumers, answering consumers’ medication questions, and expediting development time – these success stories demonstrate meaningful impact.   

And in the spirit of Las Vegas, attendees can test their luck, have fun, and unwind at the FDB booth. Visitors can spin the slot machine and discover the amazing benefits achieved by FDB customers in medication decision support. Each play earns a Barnes & Noble gift card, while hitting the jackpot earns even more special prizes! 

HIMSS25 attendees are also invited to join FDB for a casual in-booth reception to network, enjoy complimentary wine, beer, and gourmet popcorn, and to share success stories. Details include: “Unwind with Wine, Beer, Gourmet Popcorn – & Success!”  Wednesday, March 5 from 4:00–5:30 pm at booth 2835. Drawing at 5:15 pm to win one of two Amazon Kindle Paperwhite Signature Edition Readers! You must be present to win.   

Read more about FDB Customer Success Stories.  
Book a meeting with FDB.

FinThrive

Booth 5623

Contact: Heather Lane, VP, channel partnerships
heather.lane@finthrive.com

FinThrive is advancing the healthcare economy by addressing every transaction and patient interaction holistically through advanced, scalable solutions. Seamlessly integrating with EHRs, these solutions empower organizations to achieve growth, operational efficiency, and exceptional patient experiences. Backed by decades of expertise, our AI-driven RCM tools unlock efficiency, enhance satisfaction, and drive revenue growth. By eliminating the constraints of fragmented systems, we help healthcare providers realize their full revenue potential, ensuring reliability, compliance, and superior financial outcomes. With over $10 billion in net revenue delivered to more than 3,245 customers worldwide, FinThrive makes healthcare finance effortless.    

Visit FinThrive at HIMSS25, booth 5623, to see us in person and be a part of the action! 

Celebrate Our Best in KLAS Insurance Discovery Win: Join us on March 4 from 4:00-5:30 pm for champagne, cupcakes, and cookies. 
RCMTAM Insights: Explore our industry-first Revenue Cycle Technology Adoption Model to assess and advance your revenue cycle. 
Thought Leadership Podcasts: Watch live recording sessions with industry leaders hosted by Health Insights VP Jonathan Wiik.
Prizes and Pairings: Stop by anytime to spin the wheel for exciting giveaways and enjoy donuts and lattes on March 5 at 9:45 am. 
Live Demos: Get hands-on with our innovative RCM tools and see how they streamline processes and optimize efficiency.     

Discover how FinThrive’s next-generation technology can empower your organization. Visit our HIMSS25 event page to learn more about our exciting participation at the event and set up some time to meet with one of our subject matter experts onsite!

Get-to-Market Health

Contact Steve Shihadeh to schedule a meeting.

Contact: Steve Shihadeh, founder and CEO
steve@gettomarkethealth.net
610.613.4074

Optimizing healthcare technology sales: Whether a company needs to accelerate its top-line growth following an investment round or is bringing new products to market, Get-to-Market Health helps healthcare technology leaders market, sell, and create sustainable, long-term relationships with their customers.

Health Data Movers

Contact Brooke Foster to schedule a meeting.

Contact: Brooke Foster, marketing coordinator
brooke@healthdatamovers.com
847.404.0326

Join us on March 4 at 5:00 pm to network and unwind with Health Data Movers, Triyam, and the NYS HIMSS Chapter at Chica in the Venetian after the first full day of HIMSS. Enjoy drinks, tacos, and good conversation to wrap up your day. RSVP here. We look forward to seeing you there!    

Health Data Movers (HDM) is a healthcare technology services firm. We are trusted partners to healthcare organizations, biotechnology companies, and digital health enterprises through our services – data management, integration, project management, and clinical and business applications. We are the smart choice for creating unique solutions that empower patients and providers by unleashing the potential of healthcare data and technology. We Make IT Happen! Visit www.healthdatamovers.com.

Healthcare IT Leaders

Booth 3017

Contact: Leslie Mitchell, events and brand manager
leslie.mitchell@healthcareitleaders.com

Healthcare IT Leaders @ HIMSS25 — Where Innovation Meets Impact    
Join us at booth 3017 to learn how Healthcare IT Leaders partners with hospitals and health systems to drive innovation, streamline operations, and improve patient care. With deep expertise in enterprise consulting and workforce solutions, we can help you implement, optimize, and scale solutions from Epic, Oracle Health, Meditech, Workday, UKG, Oracle, Infor, Snowflake, and more.     

Why Visit Booth 3017?     
Learn more about how our Managed Services team is delivering savings and higher customer satisfaction at health systems like yours.  
Discover how our EHR Advisory experts can help with everything from system selection to integration, optimization, data migration, and the latest in AI. 
Network with your HIMSS25 peers at our VIP Cocktail Hour on Tuesday, March 4 from 6:00-8:00 pm at Tao Asian Bistro in the Venetian Hotel.    
Plus, we’re giving away a premium Triton poker chip set inspired by Las Vegas casino nights. Take a gamble and stop by!

Med Tech Solutions

Booth 6026

Contact: Shana Tachikawa, director of marketing
stachikawa@medtechsolutions.com

Elicit greater value from your EHR investment.Take the first step to ensure the success of your EHR and maximize its full potential. Leverage skilled, flexible, EHR-certified resources to cost-effectively fill IT expertise gaps with: 

• EHR Service Desk 
• EHR-Certified Staffing 
• Go-Live Support 
• M&A Systems Alignment   

Wherever you are in your EHR journey, we can help. Discover why MTS-Stoltenberg’s Partial IT Outsourcing EHR support program has been named Best in KLAS three times. Schedule an executive meeting in booth 6026 today!

Medicomp Systems

Booth 454

Contact: James Aita, director, strategy and business development
info@medicomp.com
703.803.8080

A leading provider of evidence-based, clinical AI-powered solutions, Medicomp Systems makes clinical data usable for enhanced decision-making and better outcomes. Medicomp works with physicians to deliver trusted, diagnostically relevant, actionable information to the point of care. The Quippe Clinical Intelligence Engine works with EHRs and health tech, driving intelligent clinical workflows that support the way clinicians think and work.     

At HIMSS25, Medicomp is excited to introduce new technologies available to healthcare organizations to make clinicians’ lives easier, and to extend AI with interactive multi-modal workflows. Specifically, Medicomp will be showing cutting-edge capabilities that convert dictation to trusted, structured, reportable data to drive billing, interoperability, and compliance. Medicomp will also showcase support for USCDI v3 and v4 along with SDOH compliance tools. Finally, Medicomp is introducing new AI-powered tools for all healthcare organizations to clean up legacy structured and unstructured data for RCM, interoperability, risk-aversion, and reporting purposes.     

For more, visit medicomp.com.

Meditech

Booth 972 and Booth C3318-02 at the HIMSS25 Interop + Smart Experience Pavilion

Contact: Rachel Wilkes, director of marketing
rwilkes@meditech.com
781.774.4555

At HIMSS25, discover how Meditech’s intelligent Expanse platform empowers a growing number of global healthcare organizations to achieve their goals with innovative, interoperable, and fiscally responsible technologies. Through first-hand clinician encounters and product demonstrations, attendees will discover how Expanse leverages AI and intelligent interoperability to improve the patient experience, reduce clinician burnout, and provide meaningful and actionable insights.

Visit our booth, 972, to see the following customer panel sessions, which include a free luncheon:
● “Patient-Driven Healthcare: How EHR Technology is Fueling the Precision Medicine Revolution” March 4 at 11:30 am.
● “From Data to Decisions: Advancing Healthcare with Smart Analytics and Intelligent Interoperability” March 4 at 12:15 pm.
● “Beyond the Bedside: Intelligent Tools for Today’s Nurses” March 5 at 11:30 am.
● “Transforming the Provider Experience: Smart Tools for Smarter Healthcare Delivery” March 5 at 12:15 pm.

Meditech will also showcase its latest interoperability projects and initiatives at the Interop + Smart Experience Pavilion — including the Traverse Exchange interoperability network, innovations enabled via smart app launches and FHIR APIs, and the resultant presentation of data to support advanced analytics and AI for workflow improvements. Joined by partners Google Cloud, Microsoft, Commure, DrFirst, Health Gorilla, and Suki, Meditech will demonstrate how embedded partner technologies supporting AI, ambient listening, and patient engagement help enhance clinician workflow and decision-making. Meditech will also headline two panels at the Interop Smart Theater alongside our customers and technology partners Microsoft (March 4 at 1:00 pm.) and Google Cloud (March 5 at 11:15 am).

Meditech’s HIMSS25 page provides more information on booth speakers, Smart Theater sessions, pavilion demonstration times, and customers presenting at HIMSS.

Nordic

Booth 5232

Contact: Gwen Cantarera, senior director, global marketing
gwen.cantarera@nordicglobal.com
484.678.0264

Join Nordic, a global leader in healthcare transformation, at HIMSS25 in booth 5232 to explore the future of healthcare technology, meet Craig Joseph, MD, author of “Designing for Health: The Human-Centered Approach,” enjoy our free coffee bar, and get exclusive insights on groundbreaking healthcare trends from the Nordic team.

Highlights:   

• Tuesday, March 4 at 12:45 pm: “Improving Appointment Capacity: Streamlining Scheduling with Physician Engagement and Technology” with Nordic Managing Director of Clinical Transformation Mary Sirois.

• Tuesday, March 4 at 3:15 pm: “The Burnout Crisis Among Healthcare Clinicians: Contributors and Solutions” with Nordic CMO Craig Joseph, MD

• Wednesday, March 5 at 10 am: “Strengthening resiliency against healthcare ransomware attacks” with Nordic Managing Director of IT Strategy and Cybersecurity Jason Griffin.

• Wednesday, March 5 from 3:30-5:30pm: HIMSS Chapter Social featuring networking and drinks hosted by the Wisconsin, Greater Kansas City, and Virginia Chapters.

Optimum Healthcare IT

Contact Larry Kaiser to schedule a meeting.

Contact: Larry Kaiser, CMO
lkaiser@optimumhit.com
516.978.5487

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, FL. Optimum’s comprehensive service offerings include enterprise application services, digital transformation, and workforce management, which features our skill development program, Optimum CareerPath. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.

Praia Health

Contact Jared Johnson to schedule a meeting.

Contact: Jared Johnson, CMO
jared.johnson@praiahealth.com
972.561.0025

Praia Health is the first consumer experience orchestration platform for healthcare, revolutionizing the way health systems engage and retain patients. Praia provides a digital flywheel, connecting all of the ways that a consumer interacts with a health system before, during, and after care visits based on actual data across an entire ecosystem — not just on segments, models, or clinical records. This allows health systems to provide consumers with truly personalized recommendations that reduce friction, increase engagement, and drive system loyalty.

Prominence Advisors

Contact Austin Montgomery to schedule a meeting.

Contact: Austin Montgomery, VP of partnerships
austin@prominenceadvisors.com
847.282.0109

Founded in 2011 by former Epic leaders, Prominence empowers healthcare organizations to execute strategic data initiatives with confidence. We’ve led the way in automating data pipelines and facilitating cloud migrations, delivering governed data products that enable self-service analytics, real-time insights, AI, machine learning, de-identification, and visualization. By seamlessly embedding analytics into workflows, we transform data into frictionless insights that drive action.    

Recognized as the 2023 Best in KLAS for Technical Services and the 2024 Best in KLAS for HIT Staffing, our team brings unmatched expertise in maximizing your existing investments and upskilling your workforce. Our strong partnerships with leading cloud, lakehouse, analytics, AI, visualization, and governance vendors make Prominence the only firm capable of supporting every step of your data journey. Let’s unlock the full potential of your data and make healthcare smarter — together.

Prominence is teaming up with our customers and technology partners to showcase our data enablement solutions at HIMSS. Please see below for details:   

“Accelerating Clinical Research with Large Language Models with Databricks” Wednesday, March 5 from 11:00-11:30 am in booth 4360. Discover how our partnership with UC Davis Health enhances clinical research productivity using Databricks’ LLM tools.   

“Enhancing Healthcare Quality Insights with Snowflake” Tuesday, March 4 at 4:00 pm in booth 1670. Learn how Mass General Brigham optimized their Quality Dashboard performance and availability by migrating to Snowflake.

Rhapsody

Booth 3854

Contact: Purvi Thakur, director, growth marketing
purvi.thakur@rhapsody.health
214.727.8981

Rhapsody health solutions enable digital health innovation through interoperability for 1,700 healthcare teams around the world. The Rhapsody Digital Health Enablement Platform includes healthcare API and HL7 integration solutions, identity data management, and clinical terminology mapping and management. With Rhapsody, care providers, health tech builders, and public health teams speed time to market, improve the credibility of data, and keep engineering focused on what matters most. These API-first solutions are composable and flexible to meet you where you are; deployable in our cloud, yours, or as an iPaaS.     

Visit the Rhapsody booth, 3854, for demos of these Best in KLAS integration solutions and EMPI with AI. Discover effortless EHR integration and seamless data exchange for better health.

Sonifi Health

Booth 5528

Contact: Michelle Allen, GM
mallen@sonifihealth.com
841.527.9093

Sonifi Health provides industry-leading, interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to anticipate the needs of patients and clinicians, infusing the principles of hospitality into care experiences. Sonifi Health technology includes interactive TVs, digital whiteboards, digital patient door signs, and more. As part of Sonifi Solutions, Inc., the company supports more than 300 million end user experiences annually.

To learn more about the hospitality effect in healthcare and what Sonifi Health provides, stop by booth 5528 or schedule an appointment here. Join us for a happy hour at our booth Tuesday, March 4 from 4:00-5:30 pm.

Surescripts

Booth 1338

Contact: Kate Giaquinto, PR manager
kate.giaquinto@surescripts.com
603.548.5273

Surescripts, the nation’s leading health information network, will convene industry experts and Surescripts Network Alliance participants at HIMSS25 to highlight how innovative collaboration is advancing interoperability; automating prior authorizations; and enabling better informed, safer, and less costly care for patients.   

Visit Surescripts at booth 1338 anytime and join us for a session (details below) to hear impactful conversations with Surescripts and healthcare leaders including:   

Surescripts VP and CMIO Andrew Mellin, MD will be joined by CMIOs to share insights on technology-enabled value-based care. He will also lead a conversation with key collaborators committed to innovation that delivers a more automated prior authorization process, helping patients get the care they need sooner.   

Surescripts Interoperability Affairs Manager Justin McMartin will engage with leading healthcare organizations to illustrate why advancing interoperability and joining a QHIN is key to ensuring clinicians can provide better informed, safer, and less costly care for patients.   

Surescripts VP and CISO Judy Hatchett will discuss how partnering with Clear to add another layer of identity validation protections is a critical step to reinforce and further prevent fraudulent prescribing.

Symplr

Booth 4348

Contact: Ann Joyal, VP, marketing communications
ajoyal@symplr.com
866.373.9725

We will demonstrate two new innovations at HIMSS and offer additional demos, in-booth experts, and swag like tech tacos, Bluetooth trackers, and more.

Stop by to learn more about:   
The launch of a new Symplr AI solution for Evidence Analysis, one of several AI-powered solutions introduced in 2025 that we’re working on with AWS.  

Our new Symplr Operations Platform, offering a single integrated platform for healthcare that consolidates fragmented systems and standardizes healthcare non-clinical and administrative operations into a scalable, secure approach. Explore how this helps not only CIOs but also leaders across other areas including workforce, credentialing, supply chain, and contract management using healthcare-specific workflows and 30 years of healthcare industry know-how in partnership with customers.

Tegria

AI Pavilion (Venetian Level 2, 121-15) and Patient Engagement 365 (Caesar’s Forum, C3718-07)

Contact: Kristin O’Neill, senior director, external relations
kristin.oneill@tegria.com
617.319.5516

Tegria is a global healthcare consulting and services company created by healthcare for healthcare. We deliver customized, end-to-end solutions that deliver outcomes and drive transformation. We proudly partner with provider and payer organizations to advance care, improve performance, and address healthcare’s biggest challenges.   

Be sure to mark your calendar for the following case study presentations:   

“Enhancing Access and Experience: Bridging Insights and Innovations in Healthcare” Tuesday, March 4 from 12:10–12:30 pm in the HIMSS Patient Engagement Pavilion (C3718, Caesars Forum). Explore key findings from The Health Management Academy on patient access and experience. Learn how technology is shaping the future of patient-centered and provider-centered care.   

“Building the Foundation for AI: SLUHN’s Journey to a Modern Data Platform” Wednesday, March 5 from 10:00–10:20 am in the Artificial Intelligence Specialty Pavilion Theatre. Discover how St. Luke’s University Health Network and Tegria built a cloud-based Azure data lakehouse to enable AI-driven healthcare advancements, streamline data management, and reduce costs.   

“Lunch & Learn: Navigating the Healthcare AI Wave: Strategies for Evaluation, Decision-Making, and Implementation” (Lunch will be provided.) Wednesday, March 5 from 12:30–1:45 pm at Caesars Forum, Room 125. Learn how to evaluate AI opportunities; decide between build, buy, or hybrid models; and how to navigate IT and operational challenges. Gain practical insights through real-world use cases and interactive discussion.

TruBridge

Meeting Pod 10211

Contact: Ashley Stevens, VP, sales
ashley.stevens@trubridge.com
740.816.6717

TruBridge connects healthcare providers, patients, and communities using innovative solutions to address both financial and clinical needs, resulting in substantial value in healthcare delivery. Our revenue cycle services and technology, recognized by HFMA Peer Reviewed, stands at the forefront of the industry, enhancing productivity and fortifying the financial well-being of organizations. We advocate for data-driven patient journeys, bolstering value-based care and yielding improvements in outcomes and patient satisfaction. Furthermore, our EHR products play a pivotal role in supporting streamlined and efficient patient care by integrating data across various facility types.

Trust Commerce, a Sphere Company

Booth 2648

Contact: Ryne Natzke, chief revenue officer
rynen@spherecommerce.com

Visit TrustCommerce, a Sphere Company, at booth 2648. For over 25 years, TrustCommerce comprehensive patient payment solutions have earned the trust of the country’s largest healthcare organizations. Here are four reasons to make a visit:    

• See how you can transform the way you process payments using TrustCommerce integrated solutions. Experience secure and compliant payment processing, anytime and anywhere – all while being seamlessly connected to leading EHRs like Epic, Veradigm, and athenaIDX.     
• Come see a demo of Cloud Payments! TrustCommerce Cloud Payments offers healthcare providers and technology vendors an easily implementable, card-holder present payment solution giving patients and staff a more retail-like payment experience, while providing greater flexibility. The vP2PE, EMV, and NFC capable card-present solution is supported in TC Vault and is integrated with Epic, Veradigm, and others. No client-side desktop install is required.    
• See our patient-friendly digital payment experience that proudly supports digital wallets such as Google Pay, Apple Pay, and PayPal.     
• Learn about partnership opportunities. Ask us how to integrate TrustCommerce payment solutions with your digital health software to drive revenue, reduce risk, and increase workflow efficiencies.    

Stop by for a latte, enter for a chance to win an Apple iPad, catch a demo, and join the fun at booth 2648.

Visage Imaging

Booth 661

Contact: Brad Levin, GM, North America
blevin@visageimaging.com
540.454.9670

Visage Imaging is a global provider of enterprise imaging solutions that enable PACS replacement with local, regional, and national scale. Visage 7 | CloudPACS is proven, providing a fast, clinically rich, and highly scalable growth platform deliverable entirely from the cloud. Today, 70% of Visage customers are in the cloud. Visage has not implemented a new customer on-prem in nearly five years.   

At HIMSS25, Visage will demonstrate Visage 7 | CloudPACS, the new Visage Chat, and the groundbreaking Visage Ease VP for the Apple Vision Pro. Receive a demo of Visage 7 and receive a special-edition Visage SuperCar, along with a cup of gourmet Speedy’s Blend Coffee. See you in Las Vegas!

Waystar

Booth 4643

Contact: Angela Martin-Barcelona, senior manager, performance marketing
angela.martinbarcelona@waystar.com
844.593.8330

Waystar’s mission-critical software is purpose-built to simplify healthcare payments. With an enterprise-grade platform that processes over 4 billion healthcare payment transactions annually, Waystar strives to transform healthcare payments so providers can focus on what matters most – their patients and communities. Discover the way forward at waystar.com.

As healthcare continues to evolve, your challenges do, too. Stop by booth 4643 for some premium giveaways or schedule a time to talk with us about how we can help you boost productivity, deliver better patient financial care, and bring in fuller, faster payments.    

Also join us on Tuesday, March 4 from 10:15-11:15 am to hear experts from Cleveland Clinic and Waystar discuss how healthcare leaders are harnessing the powerful potential of AI to revolutionize the revenue cycle to automate manual processes, combat denials, and accelerate payments.

News 2/26/25

Top News

Lawmakers warn the VA of their concerns about its Oracle Health implementation in a House hearing:

• An independent analysis predicted a total project cost of $50 billion, but that was before program changes and delays that warrant producing a new estimate.
• Recent staffing cuts that were mandated by the White House included the firing of eight probationary employees of the EHR modernization project and the resignation of another 16 under the deferred resignation program.
• The Oracle Health contract expires in May 2028, but its system is live in just six VA facilities with 164 to go, and go-lives won’t be started until mid-2026. The VA acknowledges that it won’t be finished by the contract’s end.
• Oracle Health EVP/GM Seema Verma stressed that “The totality of updates, enhancements, investments, and innovations to the EHR show that this is a dramatically improved system from what was originally deployed in Spokane in 2020.”

HIStalk Announcements and Requests

Thanks to long-time HIStalk sponsor AGS Health and CEO Patrice Wolfe for stepping up as a Founding Sponsor. Those coveted Founding slots, which are limited to two, have become available only 2-3 times over many years, and only when one of those sponsors was acquired. Here’s a refresher on what the company does:

AGS Health is more than a revenue cycle management company — we’re a strategic partner for growth. Our distinctive methodology blends intelligent automation with award-winning RCM services and high-touch customer support to deliver peak end-to-end revenue cycle performance and an empowering patient financial experience. We employ a team of 13,000 highly trained and college-educated RCM experts who directly support more than 150 customers spanning a variety of care settings and specialties, including nearly 50% of the 20 most prominent U.S. hospitals and 40% of the nation’s 10 largest health systems. Our thoughtfully crafted RCM solutions deliver measurable revenue growth and retention, enabling customers to achieve the revenue to realize their vision.

We’ve been longtime Costco members, but I kept hearing about Sam’s Club’s superior technology and its stress-free, line-free shopping, and unlike Costco, an app and website that allow checking prices and inventory levels. In my first Sam’s trip this week, I used Scan and Go to ring myself up, paid instantly, and then bypassed checkout entirely and just sauntered out the door as AI-powered cameras verified my cart. No waiting in line to pay, no door-check bottleneck. I can see making a quick stop at Sam’s for just a handful of items, whereas the cupboard has to be pretty bare to be worth Costco trip anxiety. I’ll keep both memberships since Sam’s wins on prices, store layout, and produce, but Costco still leads on clothes, wine, and regular rollout of new items that I don’t need.

Sponsored Events and Resources

Live Webinar: March 4 (Tuesday) noon ET. “Securing a competitive edge in value-based care with AI: Data-driven strategies for enhancing returns across MA, ACO and Commercial programs.” Sponsors: Navina, AMGA. Presenters: Dana McCalley, MBA, VP of value-based care, Navina; Ron Rockwood, executive director of value-based care, Jefferson City Medical Group; Jonathan Meyers, CEO, Seldon Health Advisors. As value-based care models evolve, healthcare organizations must leverage AI to stay competitive and drive better financial and clinical outcomes. This webinar offers data-driven strategies for improving risk adjustment accuracy, optimizing risk stratification, and streamlining clinical and administrative workflows. You’ll walk away with proven techniques for measuring and quantifying the impact of your value-based care initiatives across your organization

Live Webinar: March 20 (Thursday) noon ET. “Enhancing Patient Experience: Digital Accessibility Legal Requirements in Healthcare.” Sponsor: TPGi. Presenters: Mark Miller, director of sales, TPGi; David Sloan, PhD, MSc, chief accessibility officer, TPGi; Kristina Launey, JD, labor and employment litigation and counseling partner, Seyfarth Shaw LLP. For patients with disabilities, inaccessible technology can mean the difference between timely, effective care and unmet healthcare needs. This could include accessible patient portals, telehealth services, and payment platforms. Despite a new presidential administration, requirements for Section 1557 of the Affordable Care Act (ACA) have not changed. While enforcement may unclear moving forward, healthcare organizations still have an obligation to their patients for digital accessibility. In our webinar session, TPGi’s accessibility experts and Seyfarth Shaw’s legal professionals will help you understand ACA Section 1557 requirements, its future under the Trump administration, and offer strategies to help you create inclusive experiences.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

OpenEvidence, which offers a clinical decision support chatbot for providers, announces $75 million in funding at a $1 billion valuation. It recently signed a content agreement with The New England Journal of Medicine.

EXA Capital acquires human services-focused EHR and care management software vendor PrecisionCare.

Clinical documentation software company Retrieve Medical will acquire Curatus, which specializes in AI-powered provider data management.

HealthStream reports Q4 results: revenue up 5.2%, EPS $0.16 versus $0.15. HSTM shares have gained 24% in the past 12 months, valuing the company at $1 billion.

Sales

• Mass General Brigham (MA) will implement the Philips Capsule Medical Device Information Platform, Philips Clinical Insights Manager, and Philips Capsule Surveillance technologies.
• Hartford HealthCare (CT) will use K Health’s agentic AI-based virtual primary care software to power its new HHC 24/7 virtual care service.
• ECU Health (NC) selects Pep Health’s patient experience analysis software.

People

Eric Talbot, MBA (MedFuse) joins CheckedUp as chief data and analytics officer.

Troy Tazbaz, the former director of the FDA’s Digital Health Center of Excellence, returns to Oracle as SVP of data center planning – corporate development.

Guidehouse names Erik Barnett and Brian Smit (R1 RCM) partners in its health and managed services practices, respectively.

MGMA hires Julia Rosen, MBA (Pera Healthcare) as SVP of IT.

Jeff Surges (RLDatix) joins Brighton Park Capital as partner.

Eve Cunningham, MD, MBA (Providence) joins Cadence as chief medical officer.

Clinical Architecture names Laura Nixon, MBA (Nixon Strategic Consulting) as VP of interoperability solutions.

Announcements and Implementations

MyMichigan Health implements QGenda’s provider credentialing software.

Corti adds Wolters Kluwer Health’s UpToDate clinical decision support content to its AI-powered Assistant app for clinicians.

Lumeris announces GA of Tom, an AI-powered clinical workflow tool for primary care.

Ray County Hospital and Healthcare (MO) works with OCHIN to replace CPSI (now TruBridge) and EPowerDoc with Epic.

Altera Digital Health integrates Medicomp’s Quippe AI engine with its TouchWorks EHR. Medicomp also releases Quippe Alchemy that applies AI to problem list cleanup.

Inovalon launches an AI-powered, EHR-integrate clinical trials recruitment tool.

Government and Politics

The White House says that former health tech executive Amy Gleason is serving as acting administrator of Elon Musk’s DOGE cost reduction program.

Privacy and Security

Malware researchers find that a China-based hacker group is disguising its malware as a Philips DICOM viewer.

Other

Technical.ly profiles the University of Maryland Medical System’s AI-powered remote fetal monitoring program, which launched last year using technology from PeriGen. Sixteen nurses work at the Neonatal Outcomes Impacted by Escalation Safety Telemetry (NEST) center, monitoring labor and deliveries across seven hospitals in real time. Nurse Manager Christine Haas, RN points out that the nurses have often been quicker to catch abnormalities than the AI: “This program is fundamentally the nurses’ brains with the AI counterpart, just really sort of being a reinforcement and a help for them.”

Sponsor Updates

• Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “Pharmacy Benefits 101: Stop-Loss Insurance, with Mike Miele, FSA, MAAA.”
• Agfa HealthCare announces that several hospitals within the Osakidetza Basque Country healthcare network in Spain have successfully transitioned to its Enterprise Imaging for radiology and molecular imaging.
• Philips Capsule participates in the IHE North America Connectathon 2025 in Toronto.
• CloudWave publishes a new guide titled “The Strategic Value of Managed Cloud Services in Healthcare.”

Black Book Research’s list of top, physician-rated health IT for rural and critical access providers includes the following HIStalk sponsors:

• TruBridge and Meditech Expanse – rural and CAH inpatient EHRs
• Redox – rural healthcare interoperability and HIE vendors
• Inovalon – population health, rural healthcare management, quality and safety solutions

Blog Posts

• Celebrating 15 years of innovation and impact in healthcare (Nordic)
• How to Transform Patient Scheduling: 7 MEDITECH 2.2 Features (CereCore)
• Pharmacy Benefits 101: Building an Award-Winning Call Center from Scratch (Capital Rx)
• HIPAA is More Than Keeping Medical Records Secure (AdvancedMD)
• Agfa HealthCare Shines at ViVE 2025 with Incredible KLAS Triple-Award Win (Agfa HealthCare)
• 2025 New CPT Codes to Capture Evaluation and Management Telemedicine Services (AGS Health)
• EHR System Speed and Reliability – The Foundation for EHR Success (Goliath Technologies)
• Advancing interoperability: Altera at the IHE North America Connectathon (Altera Digital Health)
• 3 actionable steps to turn healthcare data into action (Arcadia)
• Inside Healthcare’s Cybersecurity Battle: A Q&A with Availity’s CISO (Availity)
• Managed services in healthcare: Balancing efficiency, stability, and growth (Cardamom)
• 8 Easy Ways to Prepare for an OCR HIPAA Compliance Audit (Clearwater)
• The Growing Importance of Population Health in 2025 (Direct Recruiters)
• Wintry Weather Can’t Dampen the Vibe at ViVE 2025 (DrFirst)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
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Contact us.

Morning Headlines 2/25/25

EXA Capital Acquires PrecisionCare

EXA Capital acquires EHR and care management software vendor PrecisionCare.

Retrieve Medical Holdings Inc. Announces Letter of Intent to Acquire Cúratus LLC, Strengthening AI-Powered Healthcare Solutions

Clinical documentation software company Retrieve Medical will acquire Curatus, which specializes in AI-powered provider data management.

VA EHR office shrinks headcount under Trump’s federal workforce policies

The VA’s EHR Modernization program faces a new round of scrutiny as lawmakers balk at vague cost estimates and lack of a master deployment schedule, office staff face layoffs and resignations, and a new GAO report highlights the program’s continued lack of progress on taking recommended actions.

Curbside Consult with Dr. Jayne 2/24/25

I’ve written previously about the cost of healthcare and health tech conferences and the need to make sure that attending is worth your while. I skipped ViVE in favor of HIMSS primarily because more of my clients or potential clients will be attending HIMSS and it’s a great way for me to have in-person meetings without having to fly across the country.

Still, it’s a substantial investment from both a monetary and time management standpoint. I usually stay at the Palazzo when HIMSS is in Las Vegas, but I went with a more cost-effective option this year even though it’s a bit of a hike to get to the convention center. I’m sure I’ll be questioning that choice when I’m walking 10 miles a day, but my accountant will be happier. I’ve already mapped out the best way to make it to the sessions without having to walk through a smoke-filled casino, so that’s something especially since my route takes me past a spot where I can grab some gelato if I need a boost.

A reader recently asked Mr. H his thoughts on the value of attending health tech conferences as a frustrated patient. He provided a summary of why it might not be the most productive way to advocate on behalf of patients, and I agree with his points. However, I’d like to add a few thoughts of my own for people working on the vendor side:

Although patients aren’t your target market since they’re not paying your invoices, they should be part of your product management and development processes. Similar to the patient and family advisory groups that many care delivery organizations have, they could provide valuable insight into whether the features and functions you’re planning are going to hit the mark or whether they’ll just result in spending that doesn’t move healthcare forward.

If one is going to spend a decent chunk of change enhancing your product, doesn’t it make sense to deliver the best value possible so you don’t have to revise it in the future? I don’t always trust the provider organizations to really understand what patients need, nor do I trust them to understand what their staff needs. I’d be out of a consulting job if they did this well in the first place, but I’m happy to educate them.

There need to be better ways to make sure your customers understand what new features were intended to do and how to implement them in a streamlined fashion. There also should be better incentives to help your customers use things properly. Consultants have made a tremendous amount of money coming through after a botched implementation and reworking things so that workflows are effective and efficient.

Unfortunately, there are some oddities in certain EHR software that if you don’t do it right the first time, it’s nearly impossible to correct. Anyone who had to work with the McKesson Horizon orderable pick lists, which displayed in the order in which they were built and had no mechanism to reorder, knows what I’m talking about. If you’re a vendor who still has content like this, please, for the love of all things, do something about it.

Although I agree with Mr. H’s comment that software vendors can’t fix the problems that are inherent with our dysfunctional US healthcare system, I do think that vendors can benefit from understanding how that system impacts patients, clinicians, and other users of the systems they produce. Understanding the baseline level of frustration experienced by users can help influence intuitive design as well as features and functionality.

I’ve been in this industry a long time. I’ve seen how the attitudes of my friends who are on the product management and development sides of the house have changed now that they’re older and have had more encounters with the healthcare system. It could be a little thing, like making sure that an error message is helpful and informative versus obnoxious and interruptive, that makes a difference in a user’s day.

The healthcare industry needs to do a better job of addressing the needs of frustrated patients, regardless of whether they attend a conference. I had an absolutely awful experience at a local institution last fall, complete with HIPAA violation. I returned a scathing response on my patient satisfaction survey and checked the box requesting a call from someone at the officel. I never heard from anyone. I also sent a letter to the departmental administrator, with zero response.

Want to know how I finally got a response? By taking the solicitation card from their annual alumni campaign, writing “no donation this year due to poor care at the institution,” and mailing it back in the business reply envelope. Patients shouldn’t have to resort to that in order to get attention.

Over the last several years, I have seen more people attending conferences in the role of patient advocate. Although some may be merely symbolic, others are using the opportunity to shine a light on what really happens in the industry and to raise awareness of chronic conditions where technology can really have an impact, such prenatal care and treatment of mental health. I would be interested to hear more from patient advocates that attend conferences to learn about their strategies for trying to drive change. Individual patient needs and opinions may not drive markets, but if you had strong advocates representing large cohorts of patients, we might see the needle move, even if it’s just a little bit.

In talking with some of my industry colleagues about their HIMSS plans, it sounds like many of them have cut back on their booths this year. Many have booked private meeting rooms in which they can meet clients, while others are just planning to be in town and host lunches and dinners to meet with prospects and customers but still save on costs.

I tried to look up the pricing for a 10×10 booth and it looks like you can’t see it directly on the website this year. Instead, you have to talk to the HIMSS25 sales team. I noticed on the exhibitor page that they’re listing 26,800 registrations under the Attendee Highlights section, which is a far cry from the HIMSS heyday when we used to see more than 40,000 people in attendance. When you’re a health system running at a 1% margin, it’s easy to see how conference budgets aren’t a priority.

What are your HIMSS plans, and how have they changed from previous years? Are there any particular sessions to which you are looking forward? Leave a comment or email me.

Email Dr. Jayne.

Readers Write: Unlocking Hidden Gems: Leveraging RCMTAM for Revenue Cycle Excellence

Unlocking Hidden Gems: Leveraging RCMTAM for Revenue Cycle Excellence
By Kim Waters

Kim Waters, MBA is principal consultant, advisory services with CereCore.

Revenue cycle management (RCM) has become more challenging than ever. With increasing denials, evolving payer policies, and growing patient financial responsibility, healthcare organizations need innovative solutions to optimize their revenue cycles. Enter the Revenue Cycle Management Technology Adoption Model (RCMTAM), a game-changing framework that’s revolutionizing how we approach RCM technology.

As a leader in healthcare IT solutions, I’ve seen first hand how RCMTAM can transform revenue cycle operations. Let’s dive into the hidden gems this model offers and explore how it can drive operational efficiency, improve financial outcomes, and uncover cost-saving opportunities.

The RCMTAM Advantage: A Data-Driven Approach to RCM Excellence

RCMTAM is more than just another acronym in the healthcare alphabet soup. It’s a peer-reviewed, five-stage framework endorsed by Healthcare Financial Management Association (HFMA) that assesses operational performance and the maturity of revenue cycle technology within healthcare organizations. What sets RCMTAM apart is its data-driven approach, linking technology adoption with financial outcomes to create customizable roadmaps for RCM optimization.

Key features of RCMTAM include:

• A five-stage model for assessing RCM technology maturity.
• Financial benchmarks for performance comparison.
• Correlation of RCM technology adoption to financial performance.
• Personalized organizational roadmaps.

Uncovering Hidden Gems: RCMTAM in Action

Let’s explore some specific examples of how RCMTAM can enhance operational efficiency and improve financial outcomes:

• Streamlining eligibility checks. Experian’s recent state of claims survey revealed that 43% of respondents spend 10 to 20+ minutes on secondary eligibility checks. By leveraging RCMTAM to assess and optimize eligibility verification technology, organizations can significantly reduce this time, improving staff productivity and accelerating the revenue cycle.
• Tackling denials head-on. With 38% of respondents reporting claim denial rates of 10% or higher, denials management is a critical area for improvement. RCMTAM can help organizations identify and implement advanced denial prevention and management technologies, potentially saving millions in denied claims.
• Automating manual processes. Nearly 50% of providers still review denials manually. RCMTAM can guide the adoption of AI and automation technologies in the denial management process, freeing up staff for more complex tasks and reducing errors.
• Enhancing data accuracy. Bad data is a leading cause of denials, with 46% of respondents citing missing or inaccurate data as a top reason. RCMTAM can help organizations assess and improve their data management technologies, reducing errors and improving clean claim rates.

The Path Forward: Embracing RCMTAM for Continuous Improvement

As the 2024 State of Claims survey shows, the healthcare landscape is constantly evolving. Payer policy changes are occurring with more frequency (77% agree), and 66% of respondents find submitting “clean” claims more challenging now than before the pandemic. In this dynamic environment, RCMTAM provides a structured approach to continuous improvement.

By regularly reassessing your organization’s position on the RCMTAM scale, you can:

• Identify emerging technologies that address your specific pain points.
• Benchmark your performance against industry leaders.
• Create data-driven strategies for ongoing RCM optimization,

Navigating the complexities of revenue cycle management can be tough. An RCMTAM assessment can provide the performance readout that your organization may need to help uncover the hidden gems in your revenue cycle so you can drive meaningful improvements in your financial performance.

As you embark on your RCMTAM journey, remember that technology is just one piece of the puzzle. Success lies in the seamless integration of people, processes, and technology. By taking a holistic approach and leveraging the insights provided by RCMTAM, you can transform your revenue cycle from a source of frustration to a driver of organizational success.

Morning Headlines 2/24/25

Blue Orca is Short Teladoc Health, Inc.

A short-selling investment firm claims that mental health therapists in Teladoc Health’s BetterHelp business are using ChatGPT to respond to patients during therapy sessions without the patient’s knowledge.

Waystar Reports Fourth Quarter and Fiscal Year 2024 Results

Waystar reports Q4 results: revenue up 19%, EPS $0.11 versus –$0.12, beating analyst expectations for both.

AI health-care startup OpenEvidence raises funding from Sequoia at $1 billion valuation

OpenEvidence, which has developed a clinical decision support chatbot for providers, announces $75 million in funding.

Arizona advances bill to keep AI from rejecting medical claims

Following several other states, lawmakers in Arizona advance a bill that will, if passed, require a provider to review a claim or prior authorization before it can be denied.