Terry Edwards is founder, president, and CEO of PerfectServe of Knoxville, TN.
Tell me about yourself and the company.
I started PerfectServe in the late 1990s after spending a few years in a technology company called Voice-Tel, which was one of the early pioneers in interactive voice messaging. At that company, I saw the need to improve communications in healthcare and later started PerfectServe. The company started in managing communications in the physician’s office, extending later into managing nurse-to-physician communication in the hospital and acute care environment while still doing the physician work. We evolved that over the last several years into one of the most comprehensive communication platforms in the industry.
How will the mid-January acquisition of Telmediq, the top-rated secure communications vendor, change your business?
PerfectServe was acquired by the Los Angeles private equity firm K1 Investment Management in the middle of last year. That was part of the plan to get our early venture investors out. They had been invested in PerfectServe for a long time and stood behind the company. We were able to give them a successful exit.
With that, we were also able to clean up PerfectServe’s balance sheet and to gain the backing we needed to execute on a broader strategy. As you and I have talked about in the past, the industry in which we operate is that outside the realm of the EMR, the technologies are fragmented. We started to see this just in the fragmentation of communications alone. But in addition, other technologies that are adjacent to communications could be part of a more comprehensive platform.
We surveyed the landscape and saw the opportunity to consolidate some of the stronger players within our category. Telmediq was at the top of that list. It had capabilities that we did not have, such as in the contact center and call center space as well as in nursing mobility. We thought those would be valuable to our customers. While there’s overlap in what both companies do, Telmediq was doing some things better than PerfectServe, and PerfectServe was doing some things better than Telmediq. By bringing these two together, we believe we’ve created the leading communications platform in the marketplace.
How important is it for a CEO to work with investors who can help take the company to the next level or help it clarify its acquisition and positioning strategies?
K1 is a growth investor. There are different kinds of private equity firms and different business models. Some will find slower growth opportunities with companies that might be growing five or 10 percent a year, then put two of them together and then take out costs and try to drive synergy.
K1 is a growth company where they are looking to invest. They are about building leaders in the category. As they evaluated PerfectServe, one of the opportunities was that PerfectServe could be the cornerstone of a much larger and broader care team collaboration product offering strategy. That led to the opportunity to acquire Telmediq.
We just announced two other acquisitions. Lightning Bolt Solutions, which is in the physician scheduling space, and CareWire in the patient communications space. Our broader strategy is to build the care team collaboration platform of the future. We will do this through both acquisition — and integration of the acquisitions — as well as organic development. That takes capital to do well, which is why we have K1 at the table with us.
Was the death of pagers greatly exaggerated?
[laughs] They are dying a slow death, but there’s a long tail.
Consumers seem to be using phones more often for texting more than for making phone calls or sending email, and now they are using speech recognition to drive that messaging. How is that impacting healthcare communication?
I’ve been amazed to watch the adoption of texting as a mode of communication. When we started PerfectServe, everything was voice driven. In fact, the first version of the PerfectServe platform was purely an interactive voice response platform. All the communications were voice driven and interacting with the keypad.
We first entered the acute space in 2005. Due to the nature of the platform, 100 percent of the communications we were processing were over the phone, either as a live call or sending a page or text message. The text messages could be as an alphanumeric page or SMS and they were all system generated.
We later introduced our web interface and then our mobile interface. With mobile came texting. We started to see texting rise.
About 18 months ago, we introduced a new user object so that nurses could authenticate in the same way as our physicians. With that, we were able to facilitate bidirectional communication. A nurse can send a text to a doctor via the secure platform, then the doctor can reply. In our newest hospital environments, 90-plus percent of all the communication that’s running through the platform is text, and it is secure text, which has been fascinating to see. It’s convenient and that’s the benefit.
What is being done to make communications part of the overall workflow?
Gartner has classified us in the category of clinical communication and collaboration, or CC&C. They gave it that name to help communicate to hospital buyers that communication is more than just secure texting. Secure texting is a component of a broader communication strategy.
But as we’re looking at this — and I think it’s consistent with how Gartner is looking at this – the clinical communication platform is a core component or pillar of a broader care team collaboration platform. It needs to encompass the communication modalities of secure texting, paging, SMS messaging, email notifications, and voice calling, whether it’s a cellular, voice over IP, or landline. You have to have this omni-channel communications component.
The key to PerfectServe since Day One has been our workflow capabilities. We are automating a communication workflow to make sure that we can connect the initiator – a nurse or a doctor or some other caregiver — to the person they need to reach, who can then take action at that moment in time. Workflow is a component of this.
As you think about workflow, there’s not only the algorithms around routing, but also call schedules. PerfectServe as well as Telmediq built call schedules into our platforms, but they were limited to the schedules specific to a communication workflow. Medical groups, for example, have scheduling needs that are broader than that, that go across the whole workforce. That is where Lightning Bolt comes into play.
These adjacent technologies move beyond communications to staff scheduling, referral management, rounding, and integration into other technologies like alarms, alert systems, nurse call, and interactive patient care. Our vision is to build the most comprehensive care team collaboration platform, either by building or acquiring technologies that make sense to be a part of it, and then integrating with those that are adjacent but outside the domain, such as nurse call.
How have the communications needs of health systems changed as they acquire hospitals and practices?
I don’t think they are changing, but the expansion is enabling them to put in stronger governance structures to drive higher levels of standardization. One of our clients, Advocate Health Care in Chicago, has been a model in terms of saying, these are the parameters upon which we’re going to communicate with you. We’re going to have these minimum standards around fail-safe notification processes and escalation and things like that. This starts to move the organization away from letting doctors do it however they want, which might be might be efficient for them but not for nurses or colleagues who need to reach them.
What do you as a CEO do during the HIMSS conference?
[laughs] It’s usually a pretty packed schedule. I will spend a little bit of time in our booth, and that’s unstructured. But for the most part, I’ve got meetings scheduled, a mix of customer meetings, new prospect meetings, analyst meetings, and sometimes meetings with folks in the financial community. It’s usually a pretty intense time, one of those events that I look forward to, but that I also hope to never attend again.
Do you have any final thoughts?
I’m excited about where PerfectServe is. Not just for me personally or our company, but for our customers. I’ve been in this space for a long time and I’ve seen a lot of things. There’s this bigger vision that I started to see about three or four years ago and it is here now. PerfectServe and our customers have the opportunity to deliver even greater value than I envisioned. I’m excited about that and excited about the future.
Cerner reports Q4 results: revenue up 4 percent, adjusted EPS $0.63 vs., $0.58, meeting earnings expectations but falling short on revenue.
CommonWell announces a Connector program in which health IT vendors can connect to its services through a CommonWell integration member without joining CommonWell themselves.
After learning that the VA’s EHR project could balloon beyond its estimated $16 billion, lawmakers call for a much needed interagency leader to oversee the EHR overhaul and integration efforts of the VA and DoD.
NHS Digital publishes its front-end code in GitHub to help third parties build mockups, prototypes, and working applications that connect to NHS’s websites and services.
PerfectServe acquires scheduling software vendor Lightning Bolt and patient engagement company CareWire.
Cerner reports Q4 results: revenue up 4 percent, adjusted EPS $0.63 vs., $0.58, meeting earnings expectations but falling short on revenue.
The company announced plans to start paying a quarterly dividend of $0.15 in Q3 2019.
Also in Cerner news, the company will lay off 129 employees at its Augusta, GA office on March 31, according to WARN Act filings. I assume that’s at Augusta University Health, which I believe outsourced IT to Cerner a few years back but seems to be using at least some Epic now.
From Slack MF: “Re: Slack. Looks like it’s getting into healthcare.” The CNBC story suggesting that Slack will target the provider market for information sharing is is a stretch, based on the collaboration technology vendor’s security page being updated to say that its product is HIPAA compliant. It’s good practice for general tech vendors, especially those like Slack who are about to IPO, to make sure they meet HIPAA business associate requirements, but that doesn’t mean they will go after that (or any) end user market specifically. Slack is like Salesforce in offering the core technology and leaving most of the industry-specific content to third-party app developers, so I would expect its new HIPAA status to create interest among vendors to use its API to develop new healthcare tools, such as patient messaging and engagement. I wouldn’t expect Slack to suddenly delve into a specific healthcare product and sell it directly, especially as it tries to optimize its first few quarterly reports. A lot of time and energy is being wasted speculating on whether or how Amazon, Google, or other tech giants will invade healthcare instead of just waiting to see what they announce. Meanwhile, if you’re a health IT vendor dealing with PHI and are looking for a pivot or expansion area while riding some big coattails, give Slack’s API specs a look.
From Amish Avenger: “Re: ICD-10. It’s interesting that people can submit ideas for new terms.” An expert says CDC is overwhelmed and thus way behind in reviewing code requests for newly discovered rare diseases, with the ICD-10 codes being important for quantifying each condition’s prevalence and for performing research. The article also notes that ICD-11 is scheduled to take effect on January 1, 2022.
From Talking Dead: “Re: broadcasting from HIMSS19. Who is consuming all of those podcasts, fake TV shows, and audio and video interviews that clog up the exhibit hall aisles?” No one. It’s just a vanity project for the people who produce them. Just because someone lugs video gear around the exhibit hall or perches in front of the lights answering questions doesn’t mean anyone else cares. I recall few times that I’ve even glanced at those videos and no times that I missed anything when I didn’t. I notice that some questionable sites are taking vendor payoffs to do their interviews and gabfests directly in their booths, which should immediately evaporate whatever credibility they had in the first place (think Fyre Festival, and I’m resisting hard saying FHIR Festival).
Expectations were appropriately low for Super Bowl halftime performer Maroon 5 — which has racked up a puzzlingly long yet entirely undistinguished career peddling corporately-crafted drivel like “Moves Like Jagger” — but the bland – er, band – managed to underwhelm anyway. The dull show, which bisected a dull game, sent America to console itself in guacamole and wings. Here’s my too-late, Georgia-focused alternative of some real music: get REM to reunite, maybe with the B52s backing (as long as they don’t play “Shiny Happy People”). My set list: (1) “Texarkana;” (2) “What’s The Frequency, Kenneth?;” (3) “Losing My Religion;” (4) “Man On the Moon;” and (5) the obvious and appropriate closing number, “It’s The End Of The World As We Know It (And I Feel Fine).”
Dann, who started the HIStalk Fan Club on LinkedIn forever ago, tells me it has over 3,700 members. I don’t look at it unless someone’s asking me for a favor, in which case seeing that logo on their profile makes me a lot more likely to help.
Premier Inc. announces Q2 results: revenue up 3 percent, adjusted EPS $0.66 vs. $0.50, beating expectations for both. COO Mike Alkire said in the earnings call that the November acquisition of Stanson Health was highly strategic and its decision support product is selling well, although that business’s revenue is only in the $3-5 million range.
Healthwise hires Daniel Meltzer, MD, MPH (Blue Cross of Idaho) as chief medical officer.
A new KLAS report on EHR/PM systems for practices of 10 or fewer doctors finds that they’re looking for products based on functionality, usability, and support – they don’t care much about about outcomes or technology. NextGen Healthcare, CureMD, and Aprima were the vendors most aligned with those product attributes, while the lower user satisfaction with CareCloud, Cerner, and EMDs may be due to their technology focus.
MedStar Health’s National Center for Human Factors in Healthcare and the American Medical Association launch “See What We Mean,” a campaign for EHR safety and usability. It asks people to sign a letter asking Congress to push ONC to implement the EHR Reporting Program that was mandated in 2016 by the 21st Century Cures Act.
Baylor Scott & White Health and Memorial Hermann end their merger discussions.
In England, NHS Digital publishes its front-end code in GitHub to help third parties build mockups, prototypes, and working applications that connect to NHS’s websites and services.
CommonWell announces a Connector program in which health IT vendors can connect to its services through a CommonWell integration member without joining CommonWell themselves.
“A Machine Intelligence Primer for Clinicians” by Alexander Scarlat, MD is now available on Amazon. He wrote the 12-part series on HIStalk and he clearly knows his stuff from both a machine learning and MD perspective.
The US Patent Office publishes a 2017 Google patent application for AI-powered software that would use aggregated EHR information collected via FHIR to predict and summarize medical events, sending its findings to individual providers as a patient timeline. The focus seems to be on mining valuable information that would otherwise be lost in the EHR clutter, including a quote, “A wealth information creates a poverty of attention.” I can’t figure out how some sites concluded from the patent application that Google is developing an EHR.
A study published in Health Affairs finds that hospital prices – not those of physicians who bill for services they provide in hospitals – are responsible for driving up healthcare costs, according to the first research to distinguish between the two. Hospital inpatient prices increased 42 percent over eight years. The data came from the Health Care Cost Institute, which made headlines recently when UnitedHealthcare said that it will no longer share its claims information with the organization.
We’ll need a new ICD-10 code for the time doctors spend debunking the dopey and sometimes dangerous health ideas of Gwyneth Paltrow’s Goop, which has bagged a docuseries deal with Netflix from which GP will dispense the “more strategic, bigger stories we want to tell,” presumably to gullible women who trust that Gwyneth’s “lifestyle brand” products (vitamins, sex toys, cookbooks) will help them lead the full lives that have otherwise escaped them. We’re in the public health danger zone when people trust obviously underqualified “experts” or their own “feelings” to decide which parts of proven science they choose to ignore.
Doh! The Super Bowl featured a male Nipplegate, so now we have a HIPPAgate.
A former nurse of Vanderbilt University Medical Center is indicted for making a medical error in which she injected an elderly patient with the paralyzing agent vecuronium (Norcuron) instead of the ordered sedative midazolam (Versed) that was intended to to overcome the patient’s claustrophobia before having a PET scan. The nurse withdrew the wrong medication from the automated dispensing cabinet after typing in the letters VE for versed, then after not finding the drug’s name, overriding the system to gain access to the vecuronium. The patient was left alone in the scanner for up to 30 minutes where she experienced cardiac arrest and brain death, then died the next day after life support was turned off. The Tennessee Bureau of Investigation charged the nurse with reckless homicide and impaired adult abuse after Vanderbilt fired her. So much for a non-punitive culture that encourages a review of errors to help prevent more instead of coming down hard on a professional who makes a mistake (which is all of them). Having reviewed thousands of medical error reports in hospitals over the years, I guarantee that the “Swiss cheese effect” was in place, where the nurse’s carelessness wasn’t the only procedural irregularity that day. For example, the CMS investigation contains these big red flags that go beyond an incompetent nurse going rogue:
A Canada-based cryptocurrency exchange says its clients will lose their $190 million in holdings after the only person who knew the password to its storage system – the company’s 30-year-old founder – has died. Questions are understandably being raised about whether perhaps his death was faked and he’s off somewhere having fun with the money given that currency-moving transactions have occurred after the account was locked. Not that cryptocurrency attracts scammers or anything.
Super Bowl viewers seemed mostly unimpressed with the all-important commercials, but this one from Microsoft is not only touching and relevant to the company’s business, but it’s also an ode to diversity, inclusiveness, and resilience that the country can certainly use.
The healthcare venture of Amazon, Berkshire Hathaway, and JP Morgan hires former Zocdoc CTO Serkan Kutan to head up technology efforts.
Providence St. Joseph Health spins off new population health management company Ayin Health Solutions.
Slack files a confidential IPO and adds HIPAA compliance language to its security page, leading analysts to predict a foray into enterprise healthcare messaging.
Google submits a patent for an EHR that incorporates predictive analytics to give physicians a better idea of which patients need their immediate attention, and what data is most relevant to that patient’s care at that time.
Our EHR friend John Halamka, MD co-authored a piece in the Harvard Business Review earlier this month regarding strategies for making EHRs less time-consuming for physicians. Their ideas are sound, although I’d like to expand on them a bit from the trenches.
The first point made is the need to “standardize and reduce payer-imposed requirements.” On the surface, they’re talking about the documentation requirements for an office visit, which in the US is approximately 700 words. This is significantly longer than the average note in other industrialized nations, including Canada, Australia, and the UK.
CMS is attempting to provide leadership here in blending the codes for certain Evaluation and Management (E&M) codes, therefore “reducing” documentation in some areas, but it doesn’t go far enough. Instead of trying to describe complex rashes, why can’t we upload pictures and have that count for payer documentation? Instead of trying to describe a trauma or laceration, we could fully document it. In those situations, the adage about a picture being worth a thousand words is true.
Getting relief from onerous workflows in the EHR is one thing, but if you want to impact clinician satisfaction and reduce burnout, I’d go a step beyond to look at other payer-driven workflows such as pre-authorizations, pre-certifications, and peer-to-peer conversations that waste clinician time.
I was called recently to provide documentation to prove why I needed to order a CT scan of a patient’s abdomen since an insurance reviewer felt I hadn’t given the right information. I asked the reviewer if she bothered to look at the patient’s CT scan result. Perhaps the large pancreatic tumor that was discovered — based on my clinical suspicion and corroborating exam findings — should be enough to prove why the CT scan was necessary. She stated she didn’t have access to the reports. Instead of using their own resources to review the outcome, they wasted my time trying to prove something that turned out to be obvious.
The second point made by Halamka et al is that EHR workflows need to be improved. I whole heartedly agree with the need to remove non-value-added steps from the workflow and to minimize disruptive or unnecessary alerts. Information needs to be available to the people who need it, at the time they need it, and at the appropriate level of detail. Our EHR went haywire for a while and every user was seeing a popup declaring that “Eligibility Checking has returned on John Doe,” which was ridiculous and took several days to correct.
No matter how much improvement vendors make in their workflows, however, there is still the tendency for practices to misapply those workflows, either through lack of understanding or lack of skill. Our EHR continues to throw errors whenever we try to prescribe certain medications because the NCPDP codes aren’t mapped. I know our vendor uses the premier database for medications, so I have to assume that it’s poorly implemented in the practice. If there are risks that a client might not keep their formularies up to date or might have implementation issues, then vendors should consider process that provide automatic updates so that physician workflows are preserved. A nice side effect is that confidence in the vendor will increase, since physicians rarely understand that their own practice has misapplied the technology and tend to blame it on the vendor.
The team’s third point is that the EHR user experience needs to be improved. I don’t know of a physician out there who wouldn’t agree with this point. I continue to see EHR “upgrades” and “enhancements” that are downright silly. One EHR that was shown to me by a client had a title bar that was blue and displayed the patient’s name and information. Since the EHR would allow you to have multiple patient charts open at the same time in separate windows, the title bar was essential so you could not only see quickly which patient was loaded, but also so that you could tell which window was active. In the interest of making the screens more “vanilla,” the vendor removed the blue title bar, making it much more difficult to see which window was active, forcing users to go to the Windows taskbar and click on the different taskbar buttons to cycle them and reactivate them. The upgrade was definitely a downgrade, and since it’s been that way for a year, I doubt the vendor thinks it’s an issue.
Another EHR claims to be “mobile friendly” but the screens don’t fit on a standard mobile device, requiring right-to-left scrolling of popups, which isn’t very mobile friendly. When trying to use it on my Microsoft Surface, it won’t accept the native handwriting recognition input and instead makes me use a tap-tap-tap keyboard to enter data. What a waste of time. The same EHR doesn’t have restricted fields for blood pressures, allowing nonsense values such as 80/1000 to be entered. For years, vendors used the ongoing proliferation of regulatory requirements as an excuse for why they couldn’t develop “nice to have” features that end users had requested. Now that those requirements have slowed a bit, I don’t see vendors sinking vast amounts of R&D funding into usability.
I continue to see healthcare IT products that don’t include basic elements of usability, such as using indicators beyond color to indicate whether lab values are high or low. Someone who is red/green colorblind isn’t going to see your red/green schematic – they need other indicators, such as graphics or text, to provide meaning. I see vendors that include password requirements that don’t meet current NIST recommendations, such as requiring overly long passwords with high degrees of complexity or mandating changes every 30 days. Clients can’t opt out in many cases and are stuck with a vendor’s interpretation of security needs that is out of date or untenable. I see EHR searches that can’t handle partial strings or aren’t intelligent enough to recognize typos.
I can’t wait to get to HIMSS next week and see what vendors have been up to and whether they should move up in my Hall of Fame or should be relegated to the Hall of Shame. I’d like to see some bold new user interfaces with lots of bells and whistles intended to keep physicians happy. I hope I’m not sadly disappointed.
If you’re a vendor and have bells and whistles you want to show off, leave a comment or email me. I’ll be sure to drop by anonymously and check it out.
Email Dr. Jayne.
First announced last December, 3M wraps up its acquisition of MModal’s technology business for $1 billion.
The New York Times warns that 23andMe’s consumer DNA testing performs poorly in predicting the risk of developing chronic diseases because it only recognizes a few relevant genetic mutations and thus isn’t a substitute for medical office testing.
A law professor questions why any doctor at Queensland Health in Australia can change the medical record of any patient in the nine hospitals where IEMR is live.
Dignity Health and Catholic Health Initiatives complete their merger to form the 142-hospital, $29 billion CommonSpirit Health.
The DOD Office of the Director of Operational Test & Evaluation’s 2018 report finds cybersecurity vulnerabilities within MHS Genesis that lead it conclude that the EHR “is not survivable in a cyber-contested environment.”
Dignity Health and Catholic Health Initiatives complete their merger to form the 142-hospital, $29 billion CommonSpirit Health.
The new health system said in the announcement, “We didn’t combine our ministries to get bigger, we came together to provide better care for more people.” I’ll be interested to see the post-merger metrics that prove success beyond the “bigger” part.
CommonSpirit Health will be run by co-CEOs (a horrible idea) from its ritzy headquarters in Chicago. The system does not otherwise operate in Illinois.
Interim co-CIOs Laura Young-Shehata and Denis Zerr are running IT until a replacement for Deanna Wise is hired.
From Significant Brother: “Re: HIMSS health IT trends forecast. What did you think of it?” I didn’t see anything in it that was particularly insightful or interesting, to be honest, so I didn’t even mention it (plus they called it the “first annual” report, which is a journalistic no-no – you describe something as “annual” only after it has been around for two years). The full-body photo and boilerplate quote from CEO Hal Wolf did little to dispel the perception that it’s just a vanity piece intended to remind everybody how influential HIMSS thinks it is. It also focuses entirely on care providers rather than public health (the former has only a tiny impact on the latter). We have the cliche reference to “the perfect storm” and the yet-again maturing of digital health. The report was obligingly parroted as news by the HIMSS marketing – err, media – division. That group just did a conference tips video that was absolutely painful, ranging from the obvious (wear comfortable shoes, make a schedule, allow enough time between events) to the self-serving (watch HIMSS TV, track down the social media ambassadors as the “celebrities of HIMSS,” and read the vendor-friendly HIMSS publications).
Here’s my scorecard from two years ago on rating self-proclaimed industry thought leaders, which might work well in scoring the LinkedIn profiles of those “celebrities of HIMSS” in the form of social media ambassadors. I hadn’t heard of a particular one, so I checked that person’s LinkedIn and calculated a score of exactly zero — no healthcare experience, no degree, no membership in HIMSS, few health-related tweets, few health-related followers, and a ton of Twitter followers that mostly seem to be the phony ones you buy online to look influential.
From Crafty Ploy: “Re: HIMSS. Are you interviewing CEOs there?” No. I attend anonymously with a phony name, job title, and employer name on my badge. I meet with no one, attend no parties, and don’t even utter the word HIStalk. I just trudge the exhibit hall and then go back to my VRBO place to write up what I saw and heard. You can’t be objective while hanging out with executives or sucking up trying to bag ego-flattering speaking engagements or advisory board positions. Remaining anonymous keeps me objective and transparent since it’s all right here on the page.
From Truant: “Re: Best in KLAS. I didn’t see some department systems in there, like pharmacy.” Best-of-breed ancillary systems have mostly died off. First to go were pharmacy and medication administration systems (due to the need to integrate with ordering), then radiology, and finally lab systems. Those departments liked their standalone systems better, but were outvoted in favor of enterprise integration. About the only survivors in hospitals – and it’s a short-term position as Cerner, Epic, and Meditech eat the world – are LISs from Orchard, SCC, and Sunquest. You do not want to be a standalone hospital system vendor whose company future depends on your customer not ousting you in favor of their EHR’s integrated module. The appeal is obvious — integration becomes a single vendor’s problem and you’re down to one throat to choke.
From Ignoble End: “Re: doctors getting lap dances to prescribe opiates. What’s the world coming to?” The world has already arrived at this destination. Regardless of their expressed noble intentions, everybody (doctors, corporations, patients, software vendors, social media platforms, and politicians) will do whatever rewards them the most. Your only hope is that their most-sought reward is something more altruistic than cash, but you’ll be wrong in most cases. It’s also true that doing something slimy that involves only a relatively small punishment is still a net win. It’s nice but unreasonable to think that doctors are more virtuous than the rest of us.
Three-fourths of poll respondents say they’ll be working harder next week, with identical percentages for attendees as well as those left behind. Let’s agree not to think about how much productivity is lost from attending the annual spring boat show.
New poll to your right or here: Did the VA make the right decision in abandoning its Epic schedule pilot and implementing Cerner instead?
My once-yearly reader survey has drawn the usual mix of positive and negative, but I appreciate every response equally because someone cared enough to fill it out — indifference kills more sites than anything. One randomly chosen respondent will be reimbursed (aka “paid,” but we coyly don’t call it that in healthcare) with a $50 Amazon gift card, so fill it out and nobody will be the wiser whether you’re being nice or just looking for Amazon giftage. I try not to peek before all responses are in, but I’m touched by how many folks have kept reading even after they retired or moved to other industries, as well as by those who apparently worry daily that HIStalk will have gone dark because I’ve lost interest or died (I’m hoping for the former if forced to choose). I can also say that while my audience is self-selecting, I’m sitting on a treasure trove of their feedback that tells me why they keep reading year after year and everybody knows that rewarded behavior is likely to recur.
Here’s the digital technology that could revive Apple and maybe some people besides – create a real-time sensor for measuring blood levels of alcohol and recreational drugs, or use existing ones to detect overdose symptoms and call a pre-defined friend for help.
I got wrapped up in the music that was cranking in a small store I was in the other day, picking up on some deep tracks from Pink Floyd and a few other prog bands. The kid working said it was a Pandora Pink Floyd playlist customized via extensive use of the thumbs up/down option, which I always forget about. It had a few missteps, such as Credence and the Rolling Stones because older people listen to older music and fool the algorithms, especially Spotify’s, into thinking the bands are similar. My search for early Pink Floyd jams led me to new music from Rodrigo y Gabriela, a Mexico-based acoustic guitar duo whose all-guitar cover of Pink Floyd’s “Echoes” (from 1971’s “Meddle”) is perfect. I then understandably needed to revisit the stunning original, as recorded by the visionary Floyd live (using their regular touring gear) in the ruins of Pompeii in 1972 with no audience present in a brilliant exploration of a new art form by impossibly god-like band members who were all in their 20s. The contributions of the underappreciated Nick Mason (drums) and Richard Wright (keyboards and vocals) are evident, even more so on “A Saucerful of Secrets.” No crowd noise, no idiots waving cell phones, just the band getting deep into the zone in broad daylight (for some of the tracks) while ignoring the film crew. Just because it’s not loud or flashy doesn’t make it for stoners only. Music as contemplative art for the ages – what a refreshing idea.
If Pink Floyd isn’t your thing (how is that even possible?) then there’s new music from one of my favorite hard-rocking bands, Norway’s The Dogs.
Dear industry people who aren’t technologists: please stop using the phrase “full stack” immediately. Thank you.
Orlando’s weather for HIMSS19 is looking about as good as it did in 2017 in my photos from then above, with highs predicted to be around 80 and lows in the mid-60s. You’ll be sunning yourself while sprawling in the convention center’s questionably hygienic grass under that HIMSS sign before you know it.
Welcome to new HIStalk Platinum Sponsor Avaya. The Santa Clara, CA-based company offers unified communications and contact center products and services. For healthcare, that means collaboration solutions (mobile communications, multimedia, automated workflows); patient services (resource matching, omnichannel solutions, automated administration), and virtual care solutions and outreach. Seamless care team member communication improves outcomes, provides patient support, and keeps EHR information updated; patient services such as digital scheduling, referrals, reminders, and revenue cycle inquiries create a better patient experience; and telehealth video and outreach provide remote access to specialists and care teams and support care plan coordination. See Avaya at #6451 at HIMSS19 for communications solutions demos. Thanks to Avaya for supporting HIStalk.
Thanks to these companies for recently supporting HIStalk. Click a link for more information.
Waystar hires Steve Levin (Connance) as chief strategy officer and Bill Barrett (Connance) as general counsel.
The SSI Group promotes Mark Blossom to chief data operations officer and Will Israel to VP of enterprise analytics solutions.
The editorial board of the New York Times warns that 23andMe’s consumer DNA testing performs poorly in predicting the risk of developing chronic diseases because it only recognizes a few relevant genetic mutations and thus isn’t a substitute for medical office testing, calling it “more parlor trick than medicine.” The authors describe the company’s BRCA breast cancer test as “like proofreading a document by looking at only a handful of letters” since 23andMe tests only two rare BRCA mutations while ignoring 1,000 others. The tests also offer predictions for diseases that aren’t most often cause by genetics. The article notes that FDA reversed its decision to allow the company to perform health-related tests only because the company posts a host of disclaimers.
In Australia, a law professor questions why any doctor at Queensland Health can change the medical record of any patient in the nine hospitals where IEMR is live.
It’s not just this country that spends ridiculous sums erecting ornate hospital buildings that do little to improve patient care or access – the estimated cost of Ireland’s National Children’s Hospital has swollen to $2.3 billion, or $4.7 million per bed. That price doesn’t include IT systems, the research center, and integrating the three existing hospitals that will be combined. The wildly over-budget project is so expensive that only four beds will be added beyond the total of 473 that were already available.
Here’s a good example of something that clinicians do better than EHRs, at least for now – compare the rise in abnormal liver lab results with courses of drug therapy to see what caused the damage (or false positives, you could also interpret). This might be something that a well-trained machine learning algorithm could have kicked out as suspicious.
Thanks to ethnographic researcher Sam Ladner, PhD (she’s a female, by the way) for tweeting out the link to this Microsoft paper titled “Guidelines for Human-AI Interaction.” The 18 AI design guidelines it lists include some that are particularly relevant to healthcare:
This is a fresh take. IT systems often provide value in catching physician mistakes, but sometimes are over-programmed as an enforcement tool by hospital executives and ancillary departments who are convinced that doctors will harm patients without their wise oversight. That’s a dynamic that needs to be better understood – just how clinically autonomous should physicians be? What organizational structures and policies best protect the patient’s interests? Are we expecting too much or too little from the decision-making of doctors? Should we trust them to turn off EHR oversight (like certain warnings or informational pop-ups) that they find more intrusive than helpful? If medical practice is to be standardized and corporatized, what is the best use of physician expertise?
Readers funded the DonorsChoose teacher grant request of Ms. K in Indiana, who asked for math manipulatives and calculators for her fifth grade class. She reports, “My students are very excited about these fun new activities. We use them daily to play math games, explain and show different math processes, and even to check our everyday calculations. Having these hands on tools will allow my current as well as my future students to learn numerous math skills. Being able to visualize, draw, and understand these foundational math skills will allow these kids to become life long learners and the future leaders of America!”
The Internet lit up this week with endlessly retweeted “news” that scientists in Israel have confidently predicted that they will develop a cure for cancer within a year with a “cancer antibiotic.” The coverage proves that even news sites will run anything that draws clicks, actual journalism is basically dead for lack of demand and the real goal is to be first rather than best, and that consumers have no ability to realize they’re being misled. The holes in the story are ample:
Federal authorities arrest three people for running “birth tourism” companies that charge wealthy, pregnant women who are Chinese citizens big money to bring them to the US for delivering their babies in hotel-like birthing houses, which under US law makes the babies immediate US citizens. The company’s websites pitched customers that their children could get US government jobs, free education through high school, and Social Security benefits even when living outside the country. The companies told the women to lie on their visa application, wear lose clothes through customs to hide their stomachs, list their destination as the Trump Hotel in Honolulu to improve their chances of being ignored by immigration officials, then fly to Los Angeles to deliver. One couple paid a hospital its indigent care rate in cash, then hit Beverly Hills for a shopping spree at Rolex and Louis Vuitton. Sixteen of the 19 people who were charged were clients who ignored court orders to remain in the US to assist with the investigation. They also skipped out on their hospital bills. Estimates suggest that up to 36,000 Chinese citizens have babies in the US each year.
Non-profit dental insurance company Delta Dental takes heat for paying its CEO $14 million (until they fired him for having an affair with a subordinate), paying its top 10 executives more than $30 million, flying board members and their families to Barbados for company meetings, and planning to acquire a for-profit competitor. Dental insurers are minimally regulated, with no requirement that they spend a specific percentage of revenue on care, and are exempt from paying federal income tax. The company gave the excuse all non-profit healthcare companies use when caught lining executive pockets – we have to pay well to attract top talent to benefit patients and we use outside companies to make sure pay is appropriate.
Shriners Hospitals for Children will stop offering inpatient care for children at five of its 20 hospitals, saying fewer patients need care of that level of complexity.
A Miami plastic surgeon’s nationally marketed cosmetic surgery practice – located in a strip mall and offering discounts and payment plans to working-class Hispanic and African American patients – has had eight patients die after botched cosmetic procedures performed in assembly-line fashion. The owner had previously lost his license for allowing unlicensed employees to perform surgery and had changed the business name several times over the years.
A pain management doctor pleads guilty to stealing the IDs of his patients to obtain opioid prescriptions for himself.
A reader sent a link to something that has zero to do with health IT, but is cool (no pun intended). A Michigan school superintendent and a high school principal create a fabulous snow day announcement, featuring amazing acting, humor, and singing to the tune of “Hallelujah.” Surprised by their video going viral, the talented duo followed up with another vortex-related video, this one set to “Frozen.” I could watch these guys all day.
Our Lady of the Lake Children’s Hospital (LA) will stream the San Diego Zoo Kids channel to patient rooms. In related news, Baton Rouge Animal Hospital will offer its patients San Diego Jail TV.
EHR and practice management company EMDs acquires competitor Aprima.
Rep. Susie Lee (D-NV) will take over as head of the House Veterans Affairs Committee’s Technology Modernization subcommittee.
Nordic acquires Canada-based Healthtech Consultants, increasing its headcount to over 1,000.
Iatric Systems acquires Haystack Informatics, a patient privacy monitoring startup spun out of Children’s Hospital of Philadelphia in 2014.
The VA will scrap its successful MASS pilot of Epic scheduling and instead use Cerner at all of its facilities.
EHR and practice management company EMDs acquires competitor Aprima.
From On the Hunt: “Re: Health Catalyst. Completed its second RIF in six months, with all affected employees working in the HCI division (the former Medicity).” I reached out to Health Catalyst, whose statement I’ll summarize as follows:
From Vaporware?: “Re: DoD. I was wrong when I accused Cerner of not being able to share data.” A Bloomberg Law article – of which I can read only the first couple of paragraphs that aren’t paywalled – says that hackers found that the MHS Genesis Cerner system was “not survivable” when military hackers tested its cybersecurity. That sounds like the report from October 2018, but perhaps the formation of a new DoD cybersecurity working group is the new development.
From Robert Lafsky, MD: “Re: NEJM article. I know you’re not a sports guy, but I’m sending this because of its privacy implications and potential qualification as a Weird News Andy item if you read to the end.” A NEJM case study recaps the abdominal issues of an unnamed 18-year-old professional athlete. It wouldn’t take much to identify him from the article – he plays professional sports in the Boston area; he weighs just 72 kg (so that rules out football and probably basketball); he’s just 18, making baseball a strong possibility, probably on a farm team at that age. I scanned past rosters and found one pitcher from the Lowell, MA minor league affiliate that was the only match, although perhaps the patient has been traded in / out since the medical incident whose date was not indicated. The WNA connection is that the patient’s problems and hospital encounters were caused by a toothpick he had swallowed. I’ve poked my nose (and nearly my eye) with a restaurant sandwich’s well-hidden toothpick more than once, so I’m all for stopping the practice of overstuffing sandwiches to the point that inedible hardware is required to hold them together.
Nordic acquires Canada-based Healthtech Consultants, increasing its headcount to over 1,000.
RTI Institute becomes a minority equity investor in analytics and population health management vendor SPH Analytics. The nonprofit healthcare research organization plans to help SPH broaden the scope of its research and consulting services.
Livongo acquires MyStrength, adding the startup’s app-based mental health therapy software to its digital diabetes management program.
Iatric Systems acquires Haystack Informatics, a patient privacy monitoring startup spun out of Children’s Hospital of Philadelphia in 2014. Terms were not disclosed, though the deal went through Iatric parent company Harris Healthcare. I interviewed co-founder Bimal Desai, MD, MBI in August 2017.
CNBC reports that GE Healthcare will sell off half of its healthcare business in an effort to pay down debt, a move that, combined with its other planned business dealings, could generate $50 billion. GE plans to take its healthcare unit public later this year.
Meditech files its annual report: revenue up 2 percent, EPS $1.51 vs. $2.08. Revenue rose to $488 million, the highest since 2014’s $517 million. Last year’s net income of $56 million is by far the lowest since 2014 and less than half of the $124 million that was booked in 2014 specifically. Product revenue has jumped 30 percent in the past two years. The report indicates that the company commendably pays its executives extraordinarily modestly, gives them tiny bonuses, and does not offer them stock options.
McKesson announces Q3 results: revenue up 5 percent, adjusted EPS $3.40 vs. $3.41, beating Wall Street expectations for both. That excludes the huge boost in last year’s earnings from the White House’s generous corporate tax cuts.
Paul Grundy, MD (HealthTeamWorks) joins Innovaccer as chief transformation officer.
Solutionreach hires Nagi Prabhu (Icertis) as chief product officer.
Provider management and credentialing company Symplr promotes Amie Teske to VP/GM of provider management operations and Randy Bahr to VP of product development.
Livongo hires Anmol Madan (Ginger.io) as chief data officer and Julia Hoffman (VA) as VP of behavioral health strategy.
HealthStream names Scott McQuigg (GoNoodle) as SVP of HStream Solutions.
Former National Coordinator Karen DeSalvo, MD, MPH joins venture platform LRVHealth as executive advisor.
New York HIEs HealthlinkNY and HealtheConnections will merge to create the state’s largest HIE, covering 26 counties.
KLAS issues its “Best in KLAS 2019” report, with overall software suite rankings above and these winners being the most interesting to me:
KLAS’s Category Leaders include:
KLAS also released its “Global Best in KLAS 2019,” with the leading EHRs by region being:
The VA will scrap its sucessful MASS pilot of Epic scheduling and instead use Cerner at all of its facilities. Epic went live on time and on budget after nine months in Columbus, OH and delivered significant improvement in patient access metrics. Epic also offers FHIR-powered Book Anywhere, which allows VA schedulers to book appointments at any site whether they use Epic or not.
Document Storage Systems will integrate the MyCare iMedicware EHR from Eye Care Leaders with VistA at all VA eye care clinics.
VA Secretary Robert Wilkie downplays the notion that the agency is moving towards privatization in his remarks announcing proposed standards that will allow veterans to seek care outside of the VA system. As vets seek care further afield, the pressure (and media scrutiny) for interoperability between VA facilities and outside providers will likely mount.
In Canada, Health Sciences North CEO Dominic Giroux commends hospital staff for the way they handled downtime procedures after a virus took down its IT systems – and those of nearly two dozen area facilities — for several days earlier this month. He says:
In Australia, Queensland’s Department of Health puts a stop to the procurement process for a new patient administration system after discovering that EHealth Queensland CEO Richard Ashby had an inappropriate relationship with a staff member who was involved with the $210 million project. Ashby, who has been under investigation by the state’s Crime and Corruption Commission since last year, has resigned. As CEO, he was also the front man for the state’s struggling ieMR EHR roll out. DXC and Cerner had been contenders for the new PAS system, which some department employees said was too short of a list, and Cerner got the contract in 2015.
Interesting: a witness in the federal racketeering case brought against Insys Therapeutics says the drug company hired as a regional sales director a former stripper, who the witness observed at a company-sponsored dinner giving a lap dance to a pill mill doctor (to whom the company also paid consulting fees) in hopes of increasing his inappropriate prescribing of its addictive fentanyl spray.
It’s officially HIMSS time, with the first set of party invitations hitting my inbox this week. I am sad to say that there is so much overlap I’m not going to be able to make half of what I’d like to attend – too many events on Tuesday evening, for sure. I’ve heard from several vendors who are also doing happy hours in the exhibit hall (one that even lets you start getting happy at 3 p.m.) so it’s going to be all about pacing yourself, along with having good shoes.
I’m also starting to get information about product launches or significant updates that vendors are featuring. If you want me to consider dropping by your booth, let me know what you’re showcasing at HIMSS and I’ll see if I can work you into one of my booth crawl schedules. So far, my list of must-see booths include HIStalk sponsors FormFast (#2121 )and perennial Dr. Jayne favorite First Databank (#1921). I’m also looking to attend a session about Vanderbilt University Medical Center’s efforts to include voice assistants within their EHR.
I’ve also got Medicomp (booth 3901) on my must-see list, especially with their new OpEHRation Game. They’re giving away $100 every half hour, so I’m sure there will be lots of others checking it out. I’m looking forward to seeing how they deployed their Quippe Clinical Documentation solution within CareCloud’s platform. They have a dedicated HIMSS page, which was great for better understanding what they hope to accomplish at HIMSS and what they’ll be showing. I’ve heard they’re also getting into the HCC coding space.
I’ll definitely be strolling the hall with phone in hand, capturing the moment and the craziest things I see. After HIMSS, I’ll go back to my curmudgeonly self, keeping my phone out of sight and out of mind bolstered by research that continues to show that trying to capture the moment for posterity actually interferes with the experiences themselves. Research by faculty at the Olin Business School of Washington University in St. Louis also looked at texting during experiences and concluded that “behaviors, such as texting, tweeting, and posting on social media that surreptitiously distract people from the moment” result in “diminished enjoyment.”
I’m always exhausted when I return from HIMSS, so I’m wishing that someone would sneak in while I’m away and install this innovative new sleep platform that has been shown to improve sleep and memory. Maybe the sleep would be more restful – research subjects fall asleep faster when rocking and spend more time in deep sleep.
From Smoke ‘em if You Got ‘Em: “Re: recent piece Thanks for your recent piece on medical marijuana. You’re not the only one doing homework on the topic. Cleveland Clinic has also decided to Just Say No.” The Cleveland Clinic shared their opinion earlier this month in an op-ed piece, stating, “We believe there are better alternatives. In the world of healthcare, a medication is a drug that has endured extensive clinical trials, public hearings, and approval by the US Food & Drug Administration. Medications are tested for safety and efficacy. They are closely regulated, from production to distribution. They are accurately dosed, down to the milligram. Medical marijuana is none of those things.” The piece calls on the US and Ohio governments to “support drug development programs that scientifically evaluate the active ingredients found in marijuana that can lead to important medical therapies.” I suspect the client I mentioned last week will likely decide along those same lines.
Planned Parenthood is entering the world of chatbots with its new offering Roo, which is designed to interact with teens 13 to 17 years old via text message. Topics include birth control and sexually transmitted diseases. The project was funded through a private grant with hopes that teens would embrace the anonymous nature of the chatbot to ask questions they may be afraid to ask elsewhere. When I was a medical student teaching sexual health in a school district where there was a high rate of teen pregnancy in their middle school, we used the low-tech “write your question down and throw it in the hat” to reduce barriers to asking questions. It was amazing what they didn’t know about their own bodies and how pregnancy and diseases can happen.
CMS has released the “What’s Covered” app to display what “Original” Medicare covers for patients. It distills some of the most-visited content from Medicare.gov into a format that can help beneficiaries and their caregivers see what is covered. I can tell you right now that most of my Medicare-eligible relatives have no idea whether they’re on Original Medicare or a Medicare Advantage plan, despite whatever any wording on their materials might say. CMS began its eMedicare initiative in 2018 to deliver information to its beneficiaries, noting that about two-thirds of them use the Internet on a daily or near-daily basis. Other tools are being designed to help patients sort through their coverage options and understand what their choices might do to their out-of-pocket costs. I hope that make those tools available to physicians, because half the time I can’t quickly find the information I need to best counsel patients and loved ones.
The institute for Medicaid Innovation is calling on EHR users to increase their use of ICD-10 codes to document social determinants of health. Z56 covers issues with employment and underemployment. I actually used Z56.5 (uncongenial work environment) last week to document a patient who was having issues with absenteeism due to a coworker harassing her. Z59 covers problems related to housing and economic circumstances including homelessness, poverty, lack of safe drinking water, and more. Both codes are non-billable, but help to quantify the number of patients facing serious challenges.
NCQA is redesigning its Patient-Centered Specialty Practice and Oncology Medical Home programs, with a launch scheduled for July 1, 2019. The redesign mirrors changes to the flagship Patient-Centered Medical Home (PCMH) program, redesigned in 2017. A crosswalk matching the new PCSP program to the 2016 program is available along with a video summary of changes. Practices will engage in ongoing transformation with annual reporting instead of the current three-year recognition cycle. NCQA cites multiple reasons for the change, including increased flexibility for practices, simplified reporting, and better alignment with current public and private initiatives along with greater adaptability to future changes.
As we tick ever-closer to Valentine’s Day (which some of us will be celebrating at HIMSS) I’ll be mourning the loss of conversation hearts. Candy producer Necco folded last year and the new owner Spangler Candy Company decided not to make any this year because it couldn’t ensure it could meet consumer expectations since the acquisition didn’t occur until September. Hopefully they’ll be back for the 2020 Valentine’s season, but until then, I’ll be looking for other options. I’m betting more than one HIMSS exhibitor will be handing out candy.
If you’re exhibiting, will you be incorporating Valentine’s Day into your booth swag? Leave a comment or email me.
Email Dr. Jayne.
VA Secretary Robert Wilkie downplays the notion that the agency is moving towards privatization in his remarks announcing new standards that will allow veterans to seek care outside of the VA system.
SA Health in Australia will make immediate changes to its Allscripts-powered EPAS project after an external report criticized the project’s lack of accountability, poorly articulated clinical benefits, underuse of expert consultants, and lack of physician involvement.
Healthcare pricing transparency advocates cry foul over UnitedHealthcare’s decision to stop sharing de-identified claims data with the Health Care Cost Institute, which expects a similar move from Humana next year.
Livongo acquires digital mental health therapy startup MyStrength in an effort to bolster its chronic condition management services.
FDA Commissioner Scott Gottlieb, MD outlines several ways in which the agency will use digital systems to make healthcare more efficient and patient-focused.
Patient scheduling website Zocdoc will start charging physician subscribers for each new patient who books an appointment, abandoning the flat-priced subscription model that has been in place since 2012.
In Australia, Queensland Health’s nearly $1 billion Cerner ieEMR EHR project continues to struggle with mislabeled specimens, missing data, medication errors, and missing test results.
Zebra Technologies will acquire healthcare temperature monitoring solutions vendor Temptime.
FDA Commissioner Scott Gottlieb, MD says in an address to the Bipartisan Policy Center that “digital technologies are one of the most promising tools we have for making healthcare more efficient and more patient focused.”
He added that streams of real-world data from EHRs, devices, and medical claims can provide important safety and effectiveness information beyond randomized controlled trials.
Gottlieb says that adding real-world data into regulatory quality programs is a “key strategic priority for the FDA.”
Filling in your HIMSS19 dance card? Check out what HIStalk’s sponsors will be doing there in “HIStalk’s Guide to HIMSS19” (online) or downloadable as a PDF file here. Spoiler: they will be doing presentations (with customers in many cases), cocktailing, donating to worthy causes for each booth attendee, and giving stuff away.
Also for your HIMSS19 list, please drop by our unbelievably tiny and sparsely furnished booth (#4085), perhaps multi-tasking by swinging by on your way to the adjacent restroom. No swag, no BS, just Lorre (who’s stuck solo in there all week) saying hello and the usual cadre of really cool industry people who seek us out. We have nothing to sell and little to give away, although I expect that our friends at Arcadia will again provide the ever-popular conference first aid kits.
Perhaps you’ve basked in the verdant Wisconsin summer moments between sessions of Epic training or UGM, fantasizing about drowsing away an afternoon in the company treehouse or spending a lazy day baring souls with Judy over Chardonnay (a milkshake in her case) in a swing chair as the Epic herd grazes contentedly below in the fragrantly rolling fields. Visitors this week will instead be dashing dangerously from bus to building, appreciating only the geothermal heating and the countless fireplaces that adjoin training rooms. Many of us aren’t thrilled about going to HIMSS19, but Orlando’s blue sky and green grass with highs in the mid-70s are probably sounding pretty good right now to Epic employees as they watch their exhaled breath shatter.
Speaking of weather, the AP Stylebook reminds me of yet another pet peeve, this one involving immaculately coiffed TV weather celebrities. It’s the weather that gets warmer, not the temperature (temperatures, or “temps” as they sometimes say, merely increase). I watch zero broadcast TV except when I’m stuck somewhere, but I’m always amazed at (a) the near-ubiquity of “scare weather” intended to keep people panicked in tracking the steady march of certain Armageddon in the form of a few minor impending flurries or sprinkles; and (b) milking what should be a 10-second update (temperatures now and for the next couple of days, chance of rain or snow) into a grinning, gesticulating, graphics-heavy spiel that lasts several minutes as advertisers wet themselves from excitement. I’m also puzzled (not quite annoyed since I haven’t figured it out) by the suddenly rampant use of the word “inform” in odd ways , such as “to inform product strategy.”
Zebra Technologies will acquire healthcare temperature monitoring solutions vendor Temptime.
Philips will try to dodge trade war tariffs by swapping production to and from the US and China in the first half of 2019. An analyst likes the company’s recently reported numbers, but says that “Connected Care & Healthcare Informatics was, like previous quarters, well below expectations.”
Interesting: the merging Catholic Health Initiatives and Dignity Health (set to become CommonSpirit Health this week) operate hospitals in 21 states, but none of them are in Illinois even though the combined organization will have its headquarters in a fancy office building on Chicago’s West Loop. A CHI spokesperson says the Chicago office “will house the office of the CEO” even though the 150,000 widgets of production will stay in their non-Illinois trenches. That’s not the stupidest part of the new organization’s plan – the CEOs of both merged organizations will become co-CEOs of the new one, a democratic mess that always results from mergers that one side won’t approve if the other side gets the big chair or more board seats. Co-CEO Kevin Lofton (paid $6.8 million by CHI in the most recent tax year) sits on the board of a drug company and Rite Aid, while Co-CEO Lloyd Dean (his side of the “ministry” paid him over $10 million last year) serves on the board of McDonald’s, so they can do their business stuff far from paying patients. The non-profit, merged ministry’s 140 hospitals will crank out an unholy annual revenue of $28 billion. While I was poring over tax records, I noticed that former Dignity CIO Deanna Wise outearned some of the hospital presidents at an eye-popping $2.3 million for the most recent tax year, eclipsing her CHI counterpart Michael O’Rourke’s $1.3 million. Deanna’s new employer Banner Health paid her CIO predecessor Ryan Smith around $900K.
Patient scheduling website Zocdoc will start charging physician subscribers for each new patient who books an appointment, abandoning the flat-priced subscription model that has been in place since 2012. One dermatologist says that a new patient appointment will cost him an unsustainable $35. The CEO of the Jeff Bezos-backed Zocdoc helpfully advised that half of New York subscribers would pay less (meaning that .. well, it’s pretty obvious) and adds this insultingly dumbed-down excuse as to why the fee structure the company itself developed now makes no sense since it leaves money on the table: “Providers who receive a greater volume of bookings from our Marketplace have benefited the most from this flat fee structure. However, it has been a less sensible economic decision for the many providers who received fewer bookings via our Marketplace.” Punishing your best customers isn’t usually the soundest business strategy.
Apple reports Q1 results: revenue down 5 percent, EPS $4.18 vs. $3.89, beating expectations for both. The company has stopped reporting individual product unit sales that would likely be embarrassing in the case of the IPhone, whose sales revenue dropped 15 percent year over year, a situation Apple blames on China’s economic uncertainty instead of offering a premium-priced product in a commoditized market. Services revenue was flat at $10.9 billion, representing 13 percent of total revenue.
A former IBM VP says the company fired her after she warned her bosses that their layoff plans would expose the company to age bias lawsuits. She also says she ordered to ignore the federal government’s request to provide the names of those employees over 50 who were laid off from her Nevada business unit as the company attempted to “correct seniority mix.” Catherine Rodgers offers a simple way to resolve the issue: “IBM is a data company, Release the data.”
Health Catalyst releases Rapid Response Analytics Solution, which reduces the time required to develop analytic insights by 90 percent by allowing less-technical people to answer their own questions.
Clinical Architecture releases Symedical 2.1 for clinical content management.
The VA’s Office of Electronic Health Modernization is recruiting deputy chief medical officers holding the MD/DO degree and state medical license to share EHR best practices, oversee EHR change management, and coordinate with their DoD counterparts. The four-year term positions pay $145,000 to $245,000 per year and require relocation to Washington, DC, Seattle, or Kansas City.
Walgreens will pay $209 million to settle federal charges that it defrauded Medicare and Medicaid by dispensing more insulin pens to patients than their prescriptions called for, falsified claims information, and programmed its pharmacy computer system to prevent its pharmacists from dispensing less than a five-pen box regardless of the quantity actually ordered.
Facebook blocks crowdsourced tools that allowed journalists and the public to see how its advertisers – especially those running political ads — target users. Facebook says the change was necessary to protect user privacy under its terms of service.
Singapore’s Health Ministry says the medical records of 14,200 people with HIV were posted online by a previously jailed and deported American who had lied to officials about his own HIV status. Authorities think the information was obtained by the man’s lover, a doctor who formerly headed up a public health unit until he was fired for submitting his own blood samples so that his partner wouldn’t be fired.
China’s Ping An Health Medical Technology Company installs one of its unstaffed “One-minute clinics” (they don’t really pay attention to US trademarks like MinuteClinic over there) in a highway rest stop, offering drivers and passengers medical advice and prescription drugs that have been “cryogenically refrigerated to ensure their quality.” It’s basically a drug vending machine attached to a Porta Potty-like telemedicine booth. “Cryogenic” actually means using temperatures lower than –238 degrees Fahrenheit, which if the announcement were true would be great for those who enjoy watching liquids explode.
Stanford researchers, including iconoclast John P. A. Ioannidis, warn that healthcare “unicorns” like Theranos often have not published peer-reviewed studies to prove their claims, reiterating a previous definition of “stealth research” in which seemingly brilliant ideas are packaged within aggressive corporate announcements and mass media hype rather than any forms of transparency, accountability, and credibility that might help identify investment thesis holes that range from irrational exuberance to outright fraud.
In Australia, a newspaper’s investigation finds that Queensland Health’s Cerner ieEMR EHR project continues to struggle with mislabeled specimens, missing data, medication errors, and vanished test results. Clinicians in critical areas such as ICU and anesthesia are struggling most after replacing their best-of-breed products. Cost has risen from the original 2017 estimate of $428 million USD to nearly $1 billion today,. Cerner was given a no-bid contract for the project. EHealth Queensland is under investigation by the Crime and Corruption Commission.
Also in Australia, SA Health will make immediate changes to its Allscripts-powered EPAS project — including applying an upgrade and “rebranding” the system – after an external report criticizes the project’s lack of accountability, poorly articulated clinical benefits, underuse of expert consultants, and lack of physician involvement. The government advocates starting over at two sites to decide whether keep Allscripts, also indicating that it will scrap the billing module for a system specifically built to meet the needs of hospitals in Australia. The project has consumed $229 million of its budgeted $301 million at the 25 percent completion mark. Politicians are arguing whether the software or the implementation is the problem and whether changing the project’s name is just a way of saving face.
You would think marketing people would know how to craft a message that doesn’t instantly make the rest of us roll our eyes, but Illinois Medical District innovation community decides that “launching a new brand identity” is newsworthy, bragging on its “clear, concise, and arresting new creative assets” and reiterating that it offers “the full suite of new branding assets” (the announcement gratingly uses the word “assets” four times in six paragraphs). Change your brand identity all you want, but expect universally negative reaction for thinking that (a) it’s important news; and (b) an announcement is necessary at all, no different than someone issuing a press release touting how much better they look after finally getting new clothes.
A new book tells the story of Paul Le Roux, a South African computer programmer who made hundreds of millions of dollars selling opioids and other prescription drugs to US customers without ever setting foot here, dealing with small-town accomplices (doctors and pharmacists) who solved his “last mile” problem for cash as customers found his online pharmacies via paid search engine ads. His cartel was run from a laptop, openly publishing pharmacy websites whose ownership was obscured by the domain registrar and servers that be created himself. He branched out into dealing arms; created a fleet of yachts, planes, and drones to move hard drugs around the world; set up his own militia in Somalia; bought gold and laundered money; and hired mercenaries to collect money and kill opponents. He was caught by the DEA in a sting operation after a 10-year investigation by young Minneapolis DEA diversion investigator named Kimberly Brill. This “Breaking Bad” type story has Netflix written all over it.
A woman sues a hospital, claiming that she gave her permission to turn off life support for her brother, only to find that the patient she had been visiting for days was someone else with the same name and similar appearance. Family members gathered to say goodbye to Fred Williams as he died, only to find out as they were making funeral arrangements that their Fred Williams was actually in jail for assault — they had authorized pulling the plug on someone else’s Fred Williams.
Management Health Solutions celebrates its twentieth anniversary by rebranding to Syft.
Global investment company Investcorp acquires practice management business Health Plus Management for an undisclosed amount.
CMS launches the What’s Covered Medicare app to give members easier access to program resources and coverage information.
Ireland-based healthcare supply chain software company Genesis Automation signs its first US health system deal with 15-hospital Novant Health (NC).
Health Ministry officials in Singapore say an American man who formerly worked in the country leaked the records of over 14,000 HIV patients.
Contact: Mike Kelley, VP of sales
Paper-based consent forms (especially informed consents) and other paper-based processes cause all sorts of problems. Simply put, Access EForms solves your paper challenges with an EHR-integrated and tablet-enabled electronic form and e-signature experience. We spend most of our time figuring out how we can more deeply integrate our solutions into your EHR UI and workflow to make life easier for you and your team. Come find us at booth 3571 and we’ll show you what your paperless future looks like.
To arrange a meeting, contact Sam Larson.
Contact: Sam Larson, VP of marketing
Bernoulli is the leader in real-time solutions for patient safety, with more than 1,200 installed, operational systems. Bernoulli One is the market’s only real-time, connected healthcare platform that combines comprehensive and vendor-neutral medical device integration with powerful middleware, clinical surveillance, telemedicine/virtual ICU, advanced alarm management, predictive analytics, and robust distribution capabilities into ONE solution that empowers clinicians with tools to drive better patient safety, clinical outcomes, patient experience, and provider workflow. For more information about Bernoulli One, visit www.bernoullihealth.com.
Black Book Research
To arrange a meeting, contact Doug Brown.
Contact: Doug Brown, managing partner
Contact: Ryan Hill, marketing manager
We’re an Epic-focused consulting firm making a meaningful and measurable impact in healthcare. Based in Madison, WI, our more than 250 employees work from coast to coast and help customers maximize return on their Epic investments with an integrated approach. We help our customers get there by enlisting an end-to-end delivery process that taps into our 50/50 blend of operational and Epic experts.
Promotion: For every badge we scan, we’re donating one tree in our booth visitors’ names to the National Forest Foundation. We’re also co-sponsoring a networking reception with Instamed at Blue Martini on Tuesday from 6:30-10:30pm, and hosting an in-booth Happy Hour on Wednesday from 3:30-5:30pm.
Contact: Neil Taurins, VP of sales
Cantata Health provides RCM and EHR solutions for acute, post-acute and long-term care facilities. With efficient, flexible, and modern solutions, Cantata Health guarantees to improve patient visibility throughout the continuum of care while increasing your bottomline.
Cantata Health will host a cocktail reception at the Hilton Orlando on Wednesday, February 13 at 7pm. Please contact Neil Taurins to join.
To arrange a meeting, contact Cindy Bagley.
Contact: Cindy Bagley, marketing director
Every record represents a real person. Each data point is a potential game-changer in someone’s life – a connection to be understood and acted upon. And so our goal is to enable greater health by improving the way health information is managed. For 40 years, Ciox has advanced the healthcare industry through better health information management and exchange of health information. Our broad reach in medical records extends across industries, allowing us to modernize workflows, facilitate access to clinical data, and improve the accuracy and flow of health information. We help our clients manage, protect, and leverage health information to achieve operational improvements, optimized revenue, and better patient outcomes.
Contact: John Wilkinson, EVP of sales & partnerships
Founded in 2007 by a team of healthcare and software professionals, Clinical Architecture is the leading provider of innovative healthcare IT solutions focused on the quality and usability of clinical information. Our healthcare data quality solutions comprehensively address industry gaps in content acquisition and management, content distribution and deployment, master data management, reference data management, data aggregation, clinical decision support, clinical natural language processing, semantic interoperability, and normalization.
Contact: Christine Mellyn, director of marketing
CloudWave is the healthcare cloud transformation company. We create solutions that embrace the full cloud continuum – from the Cloud Edge, to managed private cloud services in our OpSus Healthcare Cloud, to seamless federation with public cloud services like Office 365 and Microsoft Azure. CloudWave’s focused portfolio of OpSus Healthcare Cloud services includes hosting over 100 healthcare applications, disaster recovery, systems management, security, backup, and archiving services. CloudWave architects healthcare IT solutions with the goal of operational sustainability. Our engineers and consultants have long-standing, successful track records designing and implementing solutions for hospitals. Stop by booth 4107 to charge your device, enjoy a cup of coffee, and learn more.
Booth 888, Kiosk 12 (Personalized Health Experience Pavilion)
Contact: Kat McDavitt, chief marketing officer
Collective Medical empowers care teams to improve outcomes by closing the communication gaps that undermine care. With a nationwide network engaged with every national health plan in the country, hundreds of hospitals and health systems, and tens of thousands of providers, Collective Medical’s system-agnostic platform is trusted by care teams to identify at-risk and complex patients, and facilitate actionable collaboration to make better care decisions and improve outcomes.
Based in Salt Lake City, Collective Medical is proven to streamline transitions of care, improve coordination across diverse care teams, and reduce medically unnecessary readmissions.
At 3:45pm on Tuesday, February 12 in the Personalized Health Experience Pavilion, Collective’s head of product, Mandira Singh, will give a talk titled, "Collaboration as a Radical Approach to the Opioid Epidemic." At 4pm on Thursday, February 14 in room W206A, Benjamin Zaniello, MD Collective’s CMO and Beth Landon, the New Mexico Hospital Association’s head of policy, will present a session titled, "New Mexico Reduces Avoidable ED Visits with Technology."
Contact: Mark Mosebrook, senior director, EHR business development
ConnectiveRx is a leading, technology-enabled life sciences company that improves lives by simplifying how patients get on and stay on therapy to maximize the benefits of specialty and branded medications. We work with biopharmaceutical manufacturers, EHRs, pharmacy systems, and others to help patients afford medications, increase adherence, and simplify the patient-provider experience. We do this by leveraging our technology-enabled services to accelerate speed-to-therapy, and by expertly navigating the complexities in accessing innovative therapies and improving outcomes. Based on our experience pioneering copay programs, managing awareness/adherence communications, and establishing a state-of-the-art hub service, we help our customers overcome barriers to access and use so patients can experience better health. Visit us at booth 921 to experience our interactive digital roadmap detailing how we touch each critical stage of the patient journey.
Contact: Angela Masciarelli, PR manager
It all started with a question: “Why won’t my health plan cover my meds?” This was the catalyst of an idea to create a solution that enables providers and pharmacists to electronically manage their prior authorization requests. The CoverMyMeds platform was created to provide a solution that benefits all areas of the healthcare network. As a result, growth in one area of the business adds value to every other part of the network. In fact, in 2018 alone we saved providers $109 million by keeping staff off fax and phone.
Learn how you can be a part of this ever-growing network of more than 700,000 providers, 62,000 pharmacies, and payers representing 94 percent of US script volume to answer the next big question: “How do I get my patients the medications they need at a price they can afford?”
Come visit CoverMyMeds at HIMSS19 to learn more about our solutions that help patients get the medications they need to live healthy lives. There is also a Twitter Machine at the CoverMyMeds booth that dispenses exciting prizes that will "knock your socks off!"
Culbert Healthcare Solutions
Contact: Brad Boyd, president
781.935.1002, Ext. 113
Culbert Healthcare Solutions provides high-value, professional services focused on improving clinical, operational, and revenue cycle performance, and the overall patient experience. Our experienced healthcare professionals help group practices and hospitals optimize technology and navigate the change management process. For more information about Culbert Healthcare Solutions, visit www.culberthealth.com.
Contact: Laleh Hassibi, VP of marketing
888.377.3184, Ext. 725
Get through the maze of compliance and onto the cloud faster with Datica. Whether your biggest challenge right now is integrating your digital health product with a hospital or getting through a 2019 HITRUST audit, our products can help.
Visit Datica at booth 621 to see demonstrations of Compliant Kubernetes Service, Compliant Managed Integrations, and our newest SaaS product, the Cloud Compliance Management System. Reserve a demo spot ahead of time and get a MiiR cup or a copy of our new book, “Complete Cloud Compliance” at the show. You can also see a demo of Datica in the Microsoft booth or listen to a presentation on preparing for a 2019 HITRUST assessment in the AWS booth.
Contact: Aly Scott, CMO
Join Definitive Healthcare at both 2770 for HIMSS19! Definitive Healthcare delivers a best-in-class data and analytics platform on healthcare providers for unmatched sales and marketing intelligence.
This is a big year for Definitive Healthcare at HIMSS: As of January 2019, Definitive Healthcare acquired the data services business and assets of HIMSS Analytics, including their Logic, Predict, Analyze, and custom research products. With this acquisition, Definitive Healthcare further bolsters its leading market intelligence platform, which already helps thousands of customers successfully engage with healthcare providers and advance industry efficiencies and best practices.
Looking for more reasons to visit our booth? Enjoy our beer keg and enter to win a free Oculus Rift Virtual Reality Headset. To arrange a meeting or software demonstration with a Definitive Healthcare representative at HIMSS19, book a time in Calendly.
Giveaway: Please visit our HIMSS booth (2770) to grab a beer from our keg and enter to win an Oculus Rift Touch Virtual Reality Headset.
Booth 8441 and in the Interoperability Showcase
Contact: Tom Gaither, VP of marketing
Diameter Health enables clinical insight through the normalization, cleansing, de-duplication, and enrichment of clinical data from across the care continuum. This creates a single, unified source of longitudinal, structured patient information for improved care and actionable analytics. The Diameter Health platform empowers organizations that depend on multi-source data streams, such as HIEs, ACOs, health systems, and health plans to realize greater value from their data. Visit us at booth 8441 to see a demo of our technology, and discuss the challenges and opportunities of clinical data standards. Pick up a free mobile phone wallet when you mention HIStalk.
Contact: Priscilla Ballaro, director of marketing
Every member of your healthcare establishment has a critical mission that may feel impossible. Dimensional Insight invites you to meet with us at HIMSS19 to share your daily challenges so that we can make your mission possible with the KLAS award-winning Diver Platform. Visit us at booth 4358 to gather intelligence on how to explore and use your data to make confident decisions, as well as to be entered in a raffle to win an Echo Show.
To arrange a meeting, contact David Duggan.
Contact: David Duggan, account manager
Direct Consulting Associates is the relationship-focused executive search and contract staffing firm that assists top-tier organizations with recruiting and acquiring high-impact HIT talent for mission-critical technology initiatives. We are constantly in contact with hiring managers, candidates, and opportunities across the healthcare IT space.
Contact: Laura Bujnowski, sales
Come to booth 149 to see how EClinicalWorks is transforming healthcare IT, with leading-edge products and services for ambulatory and specialty practices, urgent care facilities, ASCs, health centers, and hospitals. Our intuitive EHR lets providers document on the device of their choice. The EClinicalWorks Virtual Assistant and EClinicalWorks Scribe are streamlining workflows and helping reduce the risk of physician burnout. Our interoperability solutions deliver the most up-to-date patient information, on demand and at the point of care. EClinicalWorks strengthens patient engagement with kiosk check-in, Healow apps, and Healow TeleVisits. Our solutions for population health include data analytics and dashboards to improve planning and close care gaps. And Healow Insights automates the sharing of clinical records and supplemental data between providers and payers to streamline quality reporting. Together with our 15,000+ customers, EClinicalWorks is promoting patient safety, healthier societies, and understanding of the healthcare challenges and opportunities of the 21st century.
Contact: Ajay Kapare, VP of marketing & strategy
Ellkay is a recognized healthcare connectivity leader, providing solutions and services nationwide. With 16 years of industry experience, Ellkay empowers hospitals and health systems, diagnostic laboratories, EHR/PMS companies, ACO and HIE companies, and other healthcare organizations with cutting-edge technologies and solutions. With over 50,000 practices connected, Ellkay’s system capability arsenal has grown to over 700+ EHR/PMS systems across 1,100+ versions.
At Ellkay, we are committed to making interoperability happen and are focused on innovation. Stop by our HIMSS booth (3671) to learn how we can help your organization with secure and efficient “data plumbing” for complete data connectivity.
Contact: Coleen Stilwill, director
Elsevier enables you to make faster and better decisions throughout the patient journey. Our expert content and technology solutions help you to turn information into actionable knowledge to drive improved outcomes and more cost-effective care. Stop by our booth to:
You can also find us at the Interoperability Showcase (booth 9100) and at presentations for Innovation Live, Lighting Sessions, and Personalized Health Experience.
Booth 3100 and 9100
Contact: Patrick Hall
EMDs combines leading technologies with tailored services to remove operational burden and empower healthcare providers to maximize the impact of their care. Founded by physicians, EMDs brings decades of expertise and understanding to our integrated EHR products, practice management software, RCM solutions, and credentialing services for medical practices and enterprises. With tens of thousands of deployed clients across a range of specialties and settings, our extensive experience allows us to craft proven, transformative solutions that meet the unique needs of healthcare organizations, enabling unmatched productivity and a superior experience for patients and practitioners alike. Expert Solutions. Stronger Partners. Healthier Patients. Connect with us at www.emds.com and @emds.
To learn more about how Aprima, an EMDs company, can help your practice or organization, visit us at HIMSS19. We will be in the exhibit hall at booth 3100 and in the HIMSS Interoperability Showcase 9100 Hall F. While you’re there, you can see for yourself why our latest acquisition, Aprima EHR/PM has earned back-to-back Best in KLAS awards for both 2019 and 2018 in the Small Practice Ambulatory EMR/PM Category (1-10 physicians) and learn more about how Aria Health Services can meet your revenue cycle needs.
EMDs is participating in the HIMSS Interoperability Showcase. As part of the Clinical Exchange & Price Transparency tour featuring Surescripts National Record Locator & Exchange technology, this showcase is a collaboration of more than six health IT vendors and will demonstrate how EMDs uses interoperability standards to exchange information and improve the quality and value of care provided.
Join us as we follow Angela Davis, a 52 year-old with Rheumatoid Arthritis, as she moves across the country and visits multiple care providers – primary care, specialist, and emergency – in different care settings using multiple EHR technology platforms. Automated processes for clinical information exchange, drug price transparency, electronic prior authorization, and specialty prescribing enable Angela and her care team to make better informed treatment decisions that improve outcomes and the overall healthcare experience.
Where: Hall F – Booth 9100|Tangerine Ballroom
When: Tours of Clinical Exchange & Price Transparency start 15 minutes past each hour
To arrange a meeting, contact 509.230.8763 or firstname.lastname@example.org.
Contact: Rich Robinson, director of marketing & account coordination
Engage is the premier vendor for Meditech application consulting and hardware technical services. Please visit with us during our coffee hour at the NetApp booth (2779), Tuesday from 10-11:30am. Engage is also co-hosting a bourbon tasting with Pure Storage on Tuesday and Wednesday from 2:30-5pm in booth 3827. Please be sure to register for the Meditech Customer Appreciation Celebration Wednesday evening from 7-10pm at Mango’s Tropical Cafe, co-sponsored by Engage. To register, visit: https://www.eventbrite.com/e/meditech-customer-appreciation-event-himss19-tickets-53251735374.
Booth 3501 (Allscripts booth)
Contact: Ralph Keiser, CEO
Epsi has launched its new cloud-based Cost Accounting application, the first application on its innovative RealCost platform, architected for the cloud and leveraging Amazon Web Services’ state-of-the-art technology. Epsi has the leading suite of integrated solutions that provide both the tools and knowledge to attain superior financial outcomes. Epsi’s holistic approach includes capital management, operational budgeting, strategic planning, cost accounting, labor productivity, and decision-support modules. Each component contributes to faster identification of fundamental business issues and helps avoid costly missteps. Together, the suite, including the new cloud-based offerings, provides enterprise-wide perspective proven by customer success and awarded for industry-leading innovation.
Contact: Kristen Simmons, SVP of strategy, innovation & marketing
HIMSS Educational Session – Continuing Education Credits available. “Dive into the world of data: The intel you need now.” Uplift the patient experience and your business results. Attend one of two 30-minute sessions on February 12 at 4pm or February 13 at 10am. A reception will follow the 4pm session on February 12; drinks and appetizers will be provided.
First Databank (FDB)
Contact: Scott Ashworth, VP of sales
FDB (First Databank), part of the Hearst Health network, is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer four decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes.
FDB will be launching Targeted Medication Warnings – our NEW, patient-first approach to medication guidance; and AlertSpace Analytics to help users identify insights to optimize alert management and crowd sourcing optimization opportunities.
We will host a wine and cheese reception in booth 1921, Wednesday, February 13 from 4:30 – 6pm to promote the launch of the Targeted Medication Warnings product (also, visitors may keep the stainless steel stem-less wine glass!). We will serve coffee in our booth throughout the exhibit.
Case study presentations highlighting FDB solutions:
To arrange a meeting, contact Mike Demuth.
Contact: Mike Demuth, VP of sales
Formativ Health offers technology and services that enable hospitals and health systems to give their patients a high-touch, consumer-first experience. At HIMSS this year, we’ll demo our Patient Engagement Platform in the Salesforce booth (3311), to show how we can improve efficiency, schedule utilization, patient payments, appointment logistics, and more.
Fortified Health Security
Booth 2889 and 400-67 (in the Cybersecurity Command Center)
Contact: Judy Cooper, director of marketing
Join the Fortified Health Security team at booth 2889 or in the Cybersecurity Command Center (400-67) to gain mission-critical insight on the latest vulnerabilities in cybersecurity and details on escalating cyber attacks. Fortified Health Security teams with healthcare organizations to develop dynamic, agile cybersecurity solutions that help our partners proactively mitigate cyber risks, resolve IT performance gaps, and maintain industry-mandated compliance throughout their organization. We offer our clients access to a comprehensive suite of cybersecurity services designed explicitly for the healthcare industry. Our expansive portfolio of strategies include:
From initial risk assessment to ongoing support (and every step in between), Fortified Health Security’s team of cybersecurity experts helps reduce IT gaps and minimize system risks for seamless, speed-of-light performance at all times. For more information, visit www.fortifiedhealthsecurity.com.
Forward Health Group
To arrange a meeting, contact Cameron Nankivil.
Contact: Cameron Nankivil, corporate development analyst, sales operations associate
Data + Analytics x Visualizations x Passion = Improved Outcomes. Forward Health Group has a population health management solution that does what it’s supposed to do. It’s a data strategy and analytics platform that’s ahead of the curve. It’s able to measure care effectiveness and optimize networks. It becomes the catalyst for care improvement and is the key to managing risk and being financially successful. This makes real change possible. Fast forward to value-based reimbursement.
To arrange a meeting, contact email@example.com or 864.370.3297.
Contact: Jeremy Hogg, VP of population health
What can your hospital, health system, or payer organization do, right now, to markedly improve outcomes, safety, and cost of care for patients with diabetes? Partner with Glytec. We offer a turnkey, virtual care program proven to reduce A1C by an average of 2.7 percentage points, saving you an estimated $7,560 per patient (or per member), per year. We combine FDA-cleared technologies with the services of diabetes care management professionals to optimize insulin therapy for your highest-risk patients and deliver the results that matter most – rapid attainment of target blood glucose and sustained reduction in A1C. Our program centers on use of Glucommander Outpatient, a pioneering digital therapeutic (software-as-a-medical-device) able to respond to blood glucose trends in a dynamic, highly personalized, and evidence-based manner to ensure people with diabetes are taking the right dose of insulin at the right time.
Booth 527 (Citrix Ready Partners booth)
Contact: Michael Clark, VP of marketing
Learn how to ensure that patient records are always available with:
Stop by the Goliath Technologies booth to learn why hospitals like UHS, Catholic Health Initiatives, Monroe Clinic, NorthBay Healthcare, and many more trust Goliath to help healthcare IT anticipate and troubleshoot issues before users are impacted. You can also enter our drawing for an Amazon Echo Spot.
To arrange a meeting, contact Eric Widen.
Contact: Eric Widen, CEO and co-founder
HBI Solutions was founded in 2011 by a physician, a data scientist, and a healthcare IT business executive who shared a vision of improving health and reducing costs. HBI partners with healthcare organizations worldwide to deliver actionable information that helps providers reduce patient health risks, improve care quality, and lower the cost of care. The HBI Spotlight solution is grounded in clinical care and data science, and the analytic approach and methods are prospectively tested, peer-reviewed, and published in leading scientific and medical journals. Visit HBI online at www.hbisolutions.com.
To arrange a meeting, contact Rob Borella.
Contact: Rob Borella, VP of marketing
Join us at The Pub for the Tennessee HIMSS Chapter reception on February 12 at 5:30pm. Email firstname.lastname@example.org for further details and an invitation.
Contact: Rachel Stephenson, event and social coordinator
Identity Automation helps healthcare providers enhance clinical workflows, improve patient care, and embrace security. For over 20 years, HealthCast has designed innovative clinical workflow solutions purpose-built for healthcare’s mission-critical environments. Now, with Identity Automation’s acquisition of HealthCast, our complete portfolio of identity and access management (IAM) solutions offer a better alternative for addressing healthcare’s regulatory, identity lifecycle, and integration challenges. Identity Automation operates globally, with tens of millions of identities managed across on-premises and cloud resources.
Identity Automation will be featuring our award-winning HealthCast product line alongside our RapidIdentity IAM solution in booth 4114. Stop by to demo our solutions and be entered for the chance to win discounts and free licenses for ExactAccess, QwickAccess, EPCS, and Remote Access.
Stop by our booth for a demo and you will be automatically entered for a chance to win:
Need a new headshot for your LinkedIn profile? We’ll provide free, professional headshots in booth — no demo required!
Contact: Dawn Burke, director of marketing
608.561.1844, Ext. 17
Healthfinch develops the Charlie Practice Automation Platform, which helps organizations reduce provider burnout, improve quality metrics, and enhance patient satisfaction. Charlie seamlessly integrates with EHRs to automate routine, repetitive workflows, allowing clinicians to spend more time on direct patient care and less time performing non-reimbursable, below-license busywork. Learn more at healthfinch.com.
Please visit us at the Allscripts booth at 12pm on Tuesday, February 12 for a fireside chat with Healthfinch founder Jonathan Baran. Afterward, Healthfinch will host an in-booth happy hour from 4-6pm. Visit with the Healthfinch team at booth 2790. To schedule a meeting during HIMSS, please email email@example.com with your availability.
Contact: Bruce Hedemark, account executive
Since 1975, our singular mission has been to help people make better health decisions. The Healthwise mission, combined with our innovative spirit, leads to health education, technology, and services that power patient relationships. From the point of care to coordinating patients beyond the clinical setting, Healthwise easily embeds within existing workflows to deliver enterprise-wide solutions. Patients access relevant health education wherever they are, on any device.
Booth 400-61 (Hall A – Cybersecurity Command Center)
Contact: Judy Volker, marketing director
Secure remote access. Protect patient privacy. Hacking was named the #1 health technology hazard of 2019 by ECRI Institute. And internal users still cause 56 percent of healthcare breaches, according to Verizon’s 2018 Data Breach Investigation Report. Come to our kiosk in the Cybersecurity Command Center to learn how hospitals are securing remote access and successfully reducing patient privacy threats. Be sure to attend our 20-minute case study presentation, “Confront Internal & External Threats,” on Wednesday, February 13 at 10:15am in Cybersecurity Theater 2.
Contact: Dennis Carson, director of tradeshows and events
IMO is the most-widely used terminology service for EHRs with over 4,500 hospitals and 500,0000 clinicians relying on it every day. IMO provides over 1.5 million diagnoses descriptions and code mapping, ensuring that the patient encounter is accurately documented with the correct terms and billing codes.
IMO Lightning Session: “A Smart Solution for Cumbersome EHR Problem Lists: A Case Study,” with Shaun Miller, MD, associate CMIO, Cedars-Sinai, February 12 at 3:15pm in Hall D, booth 7145.
Wine in the booth: Join IMO for a glass of wine in one of our unique tumblers February 12 and 13 from 4:30 – 6pm in booth 4859. Toast Valentine’s Day with IMO on Thursday, February 14 from 12-2pm.
Booth presentation: “HIMSS19 Tales from the CPO Trenches” on Wednesday, February 13 at 3:30pm in booth 4859. Hear from two battle-hardened chief product officers – one from a large and prominent healthcare system in Southern California and the other from a dynamic and rapidly growing technology firm in the EHR space. This is a facilitated discussion covering industry, healthcare delivery, and innovation at Cedars-Sinai, and how tech companies can work best with large provider organizations. Both will address the future of health IT, so it’s well worth the time. Open to all HIMSS19 attendees, this is of value to provider organizations, CMIOs, CNIOs, CIOs, CEOs, and director-level hospital executives.
Contact: Kerry Pillion, director of corporate communications
Think Healthcare. Think IT Security. Think Imprivata. Only Imprivata offers the most complete end-to end identity and access management platform, purpose-built for healthcare. Visit us at booth 2959 and explore:
Learn more at https://www.imprivata.com/himss19.
Contact: Matt Maloney, director of marketing
Stop by the booth to discover how we are helping healthcare organizations improve patient care, optimize clinical workflows, improve financial performance, and enhance public health as part of our mission to help create a healthier world. Stop by for a chance to win a drone.
To arrange a meeting, contact Terry Zysk.
Contact: Terry Zysk, CEO
Born in the crisis-oriented world of emergency management, LiveProcess has more than a decade of success enabling large and complex networks to plan for and respond to critical, catastrophic, and time-sensitive incidents. We now bring our proven logistics and coordination expertise across healthcare settings, within and beyond hospital walls, enabling personnel to take control of situations and collaborate to resolve operational disruptions, urgent healthcare needs, and routine transitions in patient care. Headquartered in Chelmsford, MA, more than 650 healthcare organizations and public agencies rely on LiveProcess’ unmatched mobile SaaS solutions to effectively manage, analyze, and respond to changing conditions. Learn more about our approach to emergency management and clinical communication and coordination on our blog at www.liveprocess.com/blog.
To arrange a meeting, contact Michael Morrison.
Contact: Michael Morrison, chief marketing officer
Loyale Healthcare is committed to a mission of turning patient responsibility into lasting loyalty for its healthcare provider customers. Based in Lafayette, CA, Loyale and its leadership team bring 27 years of expertise delivering leading financial engagement solutions for complex business environments. Loyale currently serves approximately 2,000 healthcare providers across 48 states. Loyale recently announced an enterprise-level strategic partnership with Parallon, including deployment of its industry-leading technology to all HCA hospitals and physician groups nationwide.
Loyale Healthcare will have several specialists in attendance at HIMSS this year. We’re not exhibiting this year, but we are eager learn more about your patient-pay challenges. Loyale Patient Financial Manager is the industry’s leading end-to-end patient financial engagement platform. Let’s see if we can make a difference for your patients and your bottom line. Interested in learning more? Contact Michael Morrison, CMO, at firstname.lastname@example.org or 406.868.9179. We’ll gladly make arrangements for a conversation at this year’s HIMSS conference. We look forward to seeing you there.
Contact: Michelle Rider, SVP of marketing
MDLive is delivering the future so you can deliver the best digital telehealth patient care today. The future is here. Instant communication, world-wide connectivity, new concepts, cutting-edge technology, and the upheaval and overthrow of past paradigms. How do you manage, let alone stay in the forefront, of consumers’ demands and shifting utilization? We are your partner in the digital healthcare space. We’ve perfected a frictionless patient experience, created superior telehealth professional services, designed varied market solutions, will support you with specific adoption and buy-in strategies, offer interoperability, and are Medicare and Medicaid plan experts.
What you can learn and do at the MDLive booth:
Giveaways: We are giving away many prizes at our booth. Scan your badge for a chance to win an Apple Watch.
To arrange a meeting, contact Brian Grant.
Contact: Brian Grant, senior director of marketing
Medhost has provided products and services to healthcare facilities of all types and sizes for 35 years. Today, more than 1,000 healthcare facilities are partnering with Medhost and enhancing their patient care and operational excellence with its clinical, financial, and operational solutions.
Whether you are a clinician, an administrator, or work in healthcare IT, Medhost has a solution with you in mind.
The Medhost Healthcare Hero Utility Belt includes:
For more information about Medhost solutions and services, visit www.medhost.com.
Contact: James Aita, director of business development
Medicomp Fixes EHRs Where They Hurt – Experience the Medicomp Cure in Booth 3901. Are you suffering from EHR aches? Disorganized data? Quality quandaries? Medicomp has the cure. Isn’t it finally time to fix your EHR AND win prizes? To learn more, play our OpEHRation Game and see our solutions in action. Plus, we’re giving away $100 to a lucky winner every 30 minutes. To reserve your space to play OpEHRation or to schedule a 15-minute demo with the Medicomp team, visit www.medicomp.com/himss19. If you have any questions, please email email@example.com.
Also, you’re invited to join Medicomp and Phoenix Children’s Hospital on Tuesday, February 12 at 1:30pm in room 311 for “Enhancing Patient Care with Physician-Driven Documentation at Phoenix Children’s Hospital,” presented by Vinay Vaidya, MD CMIO and VP at Phoenix Children’s Hospital, and Michael Shishov, MD a practicing pediatric rheumatologist. Can’t make the live session on Tuesday? Join us in our booth for a Q&A with Phoenix Children’s on Tuesday at 4pm. Refreshments will be served.
Five decades. One EHR. No limits. More than ever, Meditech’s reputation for excellence resounds across every care setting. As we celebrate 50 bold years of vision and innovation, we invite you to see healthcare through a whole new lens with Expanse, the premier EHR for the digital healthcare paradigm. Our cutting-edge solutions help organizations and providers all over the world to take on the challenges of healthcare’s ever-expanding landscape. Come see the latest solutions Meditech Expanse offers for engaging patients, improving clinical workflows, adapting to value-based care, and much more.
You’ll also get to see clinicians demonstrating our solutions LIVE, showing how you can reclaim your productivity. Hear from industry experts in Meditech booth 3921, and learn to work more efficiently, access information faster, build stronger relationships with patients, and more!
Join our #HIMSS19 Tweetup on Tuesday, February 12 at 12:30pm to discuss "The Nurses’ Voice: Incorporating Nurse Feedback to Improve Care."
Contact: Stephanie Bertschy, senior marketing manager
Better care doesn’t happen by chance. It happens by design. To help you design better care in your health system, Midmark provides a complete, connected ecosystem of solutions. Fueled with accurate data from our real-time locating system (RTLS), thoughtfully designed workstations, diagnostic devices and more, we’ll help you transform your clinical spaces to provide an exceptional care experience for every patient. Midmark RTLS, formerly Versus Technology, uses both precise and WiFi real-time locating system (RTLS) technology to effectively manage mobile assets, enhance safety, and improve patient flow. Let our lean workflow consulting, implementation services, and industry-leading location accuracy help you improve the delivery of quality care and enhance the patient experience.
Visit the Midmark RTLS booth, 2909, for LIVE demonstrations featuring a fully operational patient flow system, along with new software options that make it simpler than ever to optimize patient flow. Want to know more? Don’t miss the following session by a client who has experienced first-hand the benefits of RTLS, improving exam room utilization by 67 percent, despite moving to a facility with 40-percent less space: “Using RTLS Data to Increase Ambulatory Care Capacity,” with presenter Rodney Haas, VP of operational excellence at the University of Minnesota Health Clinics and Surgery Center, Tuesday, February 12, at 3pm in room W204A.
Contact: Lisa Martin, senior manager of marketing
Join MModal as we showcase our our cloud-based clinical documentation solutions that connect workflows for efficient and accurate medical speech recognition, medical transcription, CDI, and coding. We facilitate physician-patient relationships by making it easy for doctors to capture the patient story, and by delivering information when it is needed most – at the point of care.
National Decision Support Co.
Contact: Mary LaRusso, director of marketing
Join National Decision Support Co. at HIMSS 2019! The HIMSS Global Conference & Exhibition brings together 45,000+ health information and technology professionals, clinicians, executives, and market suppliers from around the world. NDSC, a Change Healthcare company, is the market leader in EHR integrated decision-support solutions. CareSelect leverages our evidence-based clinical standards, analytics, native workflow integration capabilities, and services to enable value-based care and clinical process improvement. Through CareSelect, healthcare organizations identify and eliminate waste and care variation in order to save money and improve quality. CareSelect has facilitated more than 30 million clinical decision support consultations at more than 500 health systems, representing more than 3,000 acute care facilities nationwide. Join us in booth 4185 to find out more. Make your NDSC in-booth appointment today!
Contact: Cory Harden, business development
Visit with us at HIMSS19 to learn from one of our experts how Netsmart is going beyond the EHR to integrated care, and enter to win a Roomba!
Contact: Mary Molaskey, sales development representative
928.237.2939, Ext. 109
Stop by booth 926 to learn how NextGate can help your organization overcome the clinical, operational, and financial challenges that result from duplicate records and disparate EHR and IT systems. As the global leader in healthcare enterprise patient identification, NextGate’s flagship EMPI platform currently manages patient identities for more than two-thirds of the US population.
During HIMSS19, our executives will be on hand to discuss how NextGate will continue to pave the way for a new era in patient matching and provider data management with advances in geocoding, machine learning, referential data, and mobile application for patient enablement. For every visitor that comes to our booth, NextGate will make a donation to St. Jude Children’s Research Hospital. We’ll double that donation if you pre-schedule a demo or attend one of our SDOH panels on Tuesday, February 12. To learn more about NextGate’s HIMSS19 activities, visit https://nextgate.com/events/himss19 or follow us on Twitter @NextGate.
Contact: Michelle Lichte, EVP of client partnerships
To arrange a meeting, contact 866.383.4500 or firstname.lastname@example.org.
Contact: Kristen Ayers, director of marketing
NVoq offers a variety of healthcare-oriented, HIPAA-compliant speech solutions. Our desktop client, SayIt, works seamlessly with any EHR and is compatible with both PCs and Macs. SayIt offers highly accurate, secure, cloud-based speech recognition technology that saves providers time and money. We also offer a wireless mic and tablet solution. For more information about the NVoq platform, please contact us at email@example.com.
Obix by Clinical Computer Systems
Booth 8559 (in the Intelligent Health Pavilion)
Contact: John Murray, national accounts manager
888.871.0963, Ext. 648
Clinical Computer Systems will be exhibiting at HIMSS19 demonstrating the Obix system in the Intelligent Health Pavilion (booth 8559), in the LDR room, and at a kiosk. The Obix system will also be shown in the Interoperability Showcase (booth 9100) as part of the connected demonstration and integrating with Epic in the Mother and Infant Mortality Prevention use case.
Visit our booths in the IHP and Interoperability Showcase where demonstrations will provide firsthand experience of our integration capabilities and our clinical decision support. Your visit will also provide the opportunity to learn more about our capabilities, whether it be the premises-based Obix system or the Obix Hosted Solution.
Clinical Computer Systems stands out in the industry affirmed by KLAS as the Category Leader in Labor and Delivery nine out of 10 years. As a leader, we never stop seeking innovative solutions. Our commitment to the development of the Obix system is based upon solutions that incorporate changes in technology, regulations, and standards in the obstetrical department to support hospitals’ strategic initiatives. Ultimately, our goal is to provide our customers with software that incorporates the clinical workflow specialized for perinatal care.
To arrange a meeting, contact Scott Warshaw.
Contact: Scott Warshaw, CFO
214.459.2574, Ext. 2577
OmniSys is a technology company that helps pharmacies and pharmaceutical manufacturers drive growth by engaging patients, competing on value and distinguishing their brands. With over 25 years of experience, we leverage our unique market insight, pharmacy workflow expertise, and extensive industry knowledge to deliver valuable solutions to our customers. We provide medical billing, immunization services, and patient communication solutions for pharmacies and consumer engagement programs for pharmaceutical manufacturers that drive value and deliver real results. OmniSys currently serves over 25,000 pharmacies, connects to hundreds of payers, and touches millions of patient lives.
OnPlanHealth by Flywire
To arrange a meeting, contact Patrik Vagenius.
Contact: Patrik Vagenius, VP of sales, healthcare
Flywire is a Signature Sponsor at the HIMSS pre-conference Revenue Cycle Solutions Summit, where Leslie Richard from CHI will present a 15-minute case study alongside EVP and GM, Healthcare John Talaga. "Owning the Patient Financial Experience In A Consolidated World: A Catholic Health Initiatives Case Study" will be presented on Monday, February 11 at 2:10pm.
Flywire’s healthcare platform was developed in collaboration with hospital partners by the creators of the industry’s first online patient billing solution and is infused with the intelligence and expertise developed over 30 years in the industry. Co-founded and lead by John Talaga, an industry leader who has partnered with hundreds of healthcare providers to develop innovative patient billing and payment solutions, Flywire’s platform offers a complete patient pay strategy that fills the gaps in revenue cycle processes in order to enhance collections while building strong, long-term relationships. Please contact Patrik Vagenius at firstname.lastname@example.org if you would like more information on Flywire’s innovative healthcare payments platform.
Flywire’s OnPlan Health is a full-service patient billing and payment platform that engages patients with responsive payment offers, based on their profile and ability to pay. This creates a personalized, relationship-building financial experience that improves response time to settle balances on mutual terms, reduces patient calls, prevents unnecessary placements to agencies, and increases cash. OnPlan combines accounts into a single view, both online and offline, providing a seamless experience for patients and providers, including the tools that revenue cycle teams need – a robust CRM, automated payment posting, performance analytics and reporting, and payment security and compliance. OnPlan makes it easy for providers to optimize their revenue cycle strategy by integrating seamlessly with any existing systems and processes.
Optimum Healthcare IT
To arrange a meeting, contact Larry Kaiser.
Contact: Larry Kaiser, VP of marketing
Optimum Healthcare IT is a Best in KLAS Healthcare consulting firm based in Jacksonville Beach, FL. We offer expertise in advisory services, EHR implementation, EHR training and activation, security, managed services, community connect, ERP, and ancillary services such as laboratory. We are hosting a Lunch and Learn on “Optimizing Outcomes with Real-Time Data Harmonization” on Tuesday, February 12. Click here to learn more and register.
Contact: Brent Walker, SVP of marketing & analytics
Founded in 2011, PatientBond’s mission is to leverage healthcare consumer insights and innovative technology solutions to help its clients better navigate the rise of consumerism in healthcare and evolving reimbursement models. PatientBond’s highly configurable communications platform leverages a proven psychographic segmentation model developed by healthcare consumer experts from Procter & Gamble to motivate and influence patient/member behaviors. PatientBond supports a diverse set of digital workflows to help our clients build a tighter bond with their patient/member population while improving healthcare consumer acquisition, loyalty, and health outcomes. PatientBond is a portfolio company of First Health Capital Partners. Information about PatientBond is available at www.patientbond.com.
Contact: Kathy Ruggiero, senior director of marketing
PatientKeeper software optimizes EHR systems to streamline physician workflow, improve care team collaboration, and bolster revenue. Over 400 provider organizations comprising more than 65,000 physicians use PatientKeeper. A
t HIMSS19, PatientKeeper will showcase its integrated software suite including CPOE, medication reconciliation, e-prescribing, clinical documentation, sign-out, and more – and point solutions, such as physician charge capture and clinical communications. In addition, visitors can see PatientKeeper’s joint solutions with Medhost and ShareableForms. Medhost now offers its inpatient EHR customers PatientKeeper’s mobile apps, while ShareableForms is integrating PatientKeeper Charge Capture with its iPad-based EHR lite app.
Giveaway: The first 50 visitors to PatientKeeper’s booth (1903) each day will receive PatientKeeper’s popular “Physicians save lives. I save physicians.” T-shirt.
To arrange a meeting, contact SVP, Head of Growth Brian Manning at email@example.com.
Contact: Melissa Palardy, senior marketing manager
Contact: Carlene Anteau, VP of marketing
PerfectServe (booth 1113) is building healthcare’s most advanced communication and collaboration solution to unify the entire care team across the continuum – from inpatient, to outpatient, to patients at home. The secure platform uses advancements in mobility, AI, and analytics to optimize scheduling, automate clinicians’ communication-driven workflows, eliminate non-clinical tasks, and decrease clinician burnout, resulting in quicker time to treatment and superior patient outcomes. PerfectServe’s scalable cloud-based architecture is not affected by on-site outages, allowing the 500,000-plus clinicians who rely on the platform for clinical communication to focus on delivering the best patient experience possible.
Wrap up your day on Tuesday and Wednesday for Happy Hour in our booth from 4:30-6pm.
We will be at the Qualcomm Life booth 5759
Contact: Mike Espy, strategic account director
PeriWatch Vigilance is an automated early warning system for labor and delivery. Using artificial intelligence and other analytical techniques, PeriWatch Vigilance notifies clinicians when a patient’s condition is worsening.
Contact: Kaitlin Pierce, marketing leader
Philips’ mission is to continuously improve the health outcomes of patient populations through effective insights, monitoring, interventions, and programs. Our portfolio of diverse solutions empowers our customers to deliver care more effectively. By aligning care delivery strategies across the entire continuum of care – from the ICU and the hospital bedside, to out-of-hospital care with remote monitoring programs – we enable a strong collaboration between patients, providers, and payers through interconnected platforms and technologies. Stop by booth 2101 to learn more about how Philips is improving the lives of 3 billion people by 2025.
Contact: Keith Belton, VP of marketing
Your providers are your lifeblood. Every step of your patients’ journey – from website to scheduling to discharge to care coordination – requires provider information. Isn’t it time to invest in a platform that manages all employed, credentialed, referring, and affiliated providers … so your operations hum, as you scale? Phynd manages all operational provider data – who your providers are, where they work, their expertise, and what networks they serve. Using Phynd, health systems enroll, manage, report on, and search for providers. Phynd integrates with EHRs, websites, and other systems that depend on intelligently searchable provider data. It powers core processes via easy-to-use provider enrollment, management, search, and reporting. Health system leaders use Phynd … Yale New Haven, Kettering Health Network, Michigan Medicine, UNC Health Care, Duke Health, Orlando Health, and more … 250+ hospitals and growing. Join the crowd! Come by booth 975 to learn more!
Pivot Point Consulting, a Vaco Company
To arrange a meeting, contact Rachel Marano.
Contact: Rachel Marano, managing partner
Pivot Point will have an open meeting space at the Urban Tide Restaurant in the Hyatt (connected to the convention center) with food and drinks. If interested, please contact us via phone 800.381.9681 or email info@pivotpointconsulting, or simply stop by on Tuesday, Wednesday, or Thursday between 9am and 4pm.
Pivot Point Consulting is giving away some amazing gifts as part of our Back to the Future theme for HIMSS19. Win a set of Apple AirPods, a pair of Original Ray-Ban Wayfarer sunglasses, or a Patagonia hip pack. Come to our Tuesday night event at 6pm at Marlow’s Tavern in Pointe Orlando to enter the drawing. We’ll be giving away a prize every hour and you must be present to win. Register here: www.pivotpointconsulting.com/himss19. No vendors, please.
To arrange a meeting, contact firstname.lastname@example.org or 800.587.4989, Ext. 2.
PMD gives healthcare professionals powerful, intuitive, mobile software that improves patient care. With PMD’s mobile communication, data capture, and care navigation platform, healthcare teams finally have an elegant and simple technology to maximize efficiency and collaboration, capturing everything right at the point of care. PMD interfaces with all major EHRs, hospital systems, and medical billing systems, enabling the efficient sharing of data and cutting down on medical errors. The PMD team is committed to developing the best solution and providing superior customer service. For more information, contact PMD.
To arrange a meeting, contact Tim Coulter.
Contact: Tim Coulter, COO
PreparedHealth’s solutions safely links hospital case managers with home health aides, skilled nursing facilities, social workers, and other post-acute providers, enabling all parties to share patient information and status reports electronically – and all with the intuitive simplicity of familiar social media platforms like Facebook or LinkedIn. By facilitating a more accurate, real-time exchange of information, PreparedHealth helps patients receive higher quality care as they transition from hospital to home.
Living Room #3
Contact: Elyse Lazartic, marketing director
Recondo delivers industry-leading automated, accurate, and actionable financial clarity to all participants within the healthcare revenue cycle. Recognized by Black Book Research as one of the top three leaders in RCM software, Recondo empowers more than 900 hospitals with solutions that connect providers, payers, and patients to ensure proper payments across the care continuum. The company’s patented software and expertise streamline operations and allow providers to be paid more, faster, and at a cheaper cost. Recondo brings efficiencies and cost savings to patient access through to payment processing — a continuum today where inaccuracy and inefficiencies currently cost US healthcare a staggering $480 billion per year.
Promotions: Come get your special pair of Recondo socks and learn about integrating Best in KLAS patient access content directly into your Epic system with RevSmart in HIMSS Living Room #3.
Contact: Erin, program manager
Redox accelerates the development and distribution of healthcare software solutions with a full-service integration platform to securely and efficiently exchange data. Provider organizations and technology vendors connect once and authorize the data they send and receive across the most extensive interoperable network in healthcare. Redox exists to make healthcare data useful and every patient experience a little bit better. Learn how you can leverage the Redox platform at www.redoxengine.com.
Join us on Monday night for a Block Party at The Pointe sponsored by Redox, PointClickCare, and ImageMover. RSVP here. Stop by the Redox booth (7861) for demos from our customers at 1pm and 3pm on Tuesday and Wednesday, and at 11am and 1pm on Thursday.
ROI Healthcare Solutions
Contact: Jason Berry, SVP of sales
678.270.2867, Ext. 201
A Brief Word About ROI: Top Rated KLAS Leader in Business Solutions Implementation and Partial IT Outsourcing. ROI Healthcare Solutions is healthcare’s trusted IT services partner, founded in 1999. We save clients time and money, creating clinical, operational, and financial excellence through ERP and EHR initiatives. ROI offers industry-centric project management, consulting, implementation. optimization, support, and staffing services. Our leadership is committed to delivering quality services with highly engaged team members to clients who appreciate long-term partnerships.
About Our Practice Areas: ROI’s HIS practice focuses on managing, implementing, and optimizing clinical, revenue cycle, technical, and reporting systems such as Cerner, Siemens, AllScripts, McKesson, Epic, and Meditech. We are the top-rated KLAS Partner in Partial IT Outsourcing. We are also a Cerner Preferred Collaborator with multiple resources certified through Cerner’s Revenue Cycle Certification Program. Our core offerings center around project management, legacy support, application management/shared services, data migration/extraction, and decommissioning services. Our proven methodologies are applied to create smooth transitions of people, processes, and systems for healthcare providers across the country. ROI is a CloudSuite-specialized Infor Alliance Partner and KLAS Category Leader that works with providers to reduce costs, increase efficiency, create confidence, and drive success of planning, implementation, and optimization of Infor’s ERP and BI solutions. We give life to our clients’ mission and vision through optimizing processes, people, and technology. We are recognized by both Inc 5000 as a fast-growing private company and Modern Healthcare as the #23 Best Place to Work in Healthcare. ROI has been rated within KLAS Research’s "Partial IT Outsourcing" category, with a current score of 95.7.
ROI will exhibit this year within the largest HIMSS State Chapter Pavilion – Georgia. (Click here to see our exact location within the convention center.) We invite our clients, prospects, and partners to our booth, so we can exchange mutually beneficial information and figure out how we can help one another.
Daily raffles will include gift cards, a Megaboom Speaker, and fun/functional giveaways. We will announce winners each day of the conference, as well as at the Georgia HIMSS Reception on Tuesday, February 12 at 4:30pm in the pavilion.
Contact: Matthew Radcliffe, director, healthcare vertical
SailPoint enables healthcare providers to confidently secure patient data and other sensitive information while improving user access to drive better operational workflows. Recognized by Gartner, Forrester, and KuppingerCole as the leading authority on identity governance, SailPoint delivers modern, comprehensive identity solutions that are central to security, privacy, and compliance. Its technology provides process automations that increase operational and cost efficiencies. Furthermore, SailPoint solutions reduce cybersecurity and compliance risks inherent to manually governing a diverse user population with multiple personas and access requirements across cloud and on-premises environments.
Schedule a private visit in meeting pod 400-105 to discover how smart identity will help your organization optimize workflow while improving security and compliance. You can also stop by to fill out a quick survey to instantly generate your organization’s identity score – an indication of your cybersecurity and compliance risk. We’ll be giving away a $100 Visa Card to each organization who consults with us!
Join us Wednesday, February 13 at 4:45pm in the Cybersecurity Pavilion – Theater B to attend a panel discussion on how smart identity will aid healthcare provider organizations.
Visit SailPoint’s kiosk 400-89 at your convenience for live demonstrations and conversation.
Contact: Kelly Thotland, marketing specialist
Sansoro Health provides powerful, one-stop integration solutions for enterprise health technology leaders so they can rapidly deploy and scale innovative solutions. Sansoro Health believes deeply in the power of innovation and collaboration to usher in the next generation of healthcare. To learn how Sansoro enables integration at the speed of innovation, visit us at booth 5649. At our booth, we’ll have information on the advantages of API integration in healthcare, a Plinko board to play for prizes, and a charging station for your devices to keep you connected at the show.
Also, subscribe to our new 4×4 Health podcast series on ITunes featuring opinions from industry innovators, media, analysts, and clinicians, including Dave Butler, MD, Calyx Health; Ed Marx, CIO, Cleveland Clinic; Don Rucker, former ONC director; Nick Van Terheyden, MD founder and CEO, Incremental Healthcare; Mark Hagland, editor-in-chief, Healthcare Informatics; and Aneesh Chopra, president, Care Journey; as they discuss predictions on the future of healthcare.
Santa Rosa Consulting
Contact: Gala Wilson, sales & marketing manager
Join Santa Rosa Consulting in booth 3106. Acknowledge someone you view as a Healthcare Champion on our #HealthHeroWall and we’ll make a $5 donation (up to $5,000) to one of our favorite charities, Together We Rise. We will also give away conference survival kits filled with the items you need to get through HIMSS.
Our HIMSS19 Speaker Series will help demystify some of the trickier aspects of implementing and continually optimizing your EHR technology. All presentations will take place in our booth. They include, "Test Automation: Defeating the Constraints of Manual Testing," on Tuesday, February 12 at 10:45am; "ELearning: Transforming Apprentices into Masters," on Tuesday at 3pm; "Activation: Assembling the Go-Live Super Team" on Wednesday February 13 at 10am; and "Integration: Nailing the Follow-Through" on Thursday, February 14 at 10am. Visit santarosaconsulting.com/himss19 to learn more and add presentations to your schedule.
Contact: Derek Kiecker, solutions advisor
We know you’re on a quest to be a champion of health. To do so, your communication technology needs to integrate with existing workflows in your hospital, and enable you to deliver information to clinicians who need to take action. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians, support administrative compliance, and provide a better experience for patients. Our customers send over 100 million messages each month through their Spok solutions. Spok is making care collaboration easier.
At HIMSS19, we will demonstrate the first phase of our new, cloud-native healthcare communication platform. You’ll find us at booth 3371 and the Interoperability Showcase.
Giveaway: You play — we pay! Locate one of the interactive displays in the Spok booth to play “Pop for a Purpose.” Your goal is to pop as many highlighted bubbles as possible. We’ll donate the dollar amount popped to the charitable organization of your choice (Cancer Research Institute, American Lung Association, or Mental Health America). Make sure to scan your HIMSS badge for a daily chance to win a $500 donation in your name.
Strata Decision Technology
Contact: Rachel Broghammer, marketing coordinator
Ranked “Best in KLAS” four years in a row, Strata Decision Technology is known for a platform that has emerged as the solution of choice in the market. Our solution, StrataJazz, is the leading, cloud-based SaaS financial planning, analytics, and performance platform in healthcare. We provide seamless integration between our enterprise-wide solution and existing EHR, ERP, and EDW systems to leverage the organization’s existing infrastructure and investments.
We will have an exclusive survey only offered at HIMSS19 for attendees to complete in exchange for a $5 Starbucks gift card. An analysis of the survey results will also be shared with participants. Contact email@example.com to reserve a time to complete the survey, or stop by booth 879 while in Orlando!
We also wrote the book on cost, titled “Margin + Mission: A Prescription for Curing Healthcare’s Cost Crisis,” and will have copies to share with attendees.
Contact: Leah Bruch, director of consumer marketing
Surescripts serves the nation with the single most trusted and capable health information network, built to increase patient safety, lower costs, and ensure quality care. Through the Surescripts Network Alliance, we convene health IT stakeholders to tackle critical issues all year long. HIMSS19 is an excellent opportunity to continue that work. If you’ll be in Orlando, visit us in booth 6158 to learn how we’re partnering across the Network Alliance to address some of healthcare’s biggest challenges, with a special focus this year on prescription price transparency. Or, just stop by for a coffee break and say hello.
To arrange a meeting, contact Sheetal Shah.
Contact: Sheetal Shah, VP of client development
Contact: Sean Lambright, global head of sales
Visage Imaging is a proven global provider of enterprise imaging solutions scaled to support PACS replacement and more, at the world’s most prestigious and sophisticated imaging organizations. The Visage 7 Enterprise Imaging Platform delivers amazingly fast server-side rendered images, streamed via an intelligent thin-client viewer. Radiologists and referring physicians have a customized, protocol-driven workflow to natively view multi-dimensional imagery using One Viewer.
Visage delivers best-in-class modular interoperability, enabling institutions to optimize their informatics investments. To that end, Visage offers Visage 7 Open Archive, a native, modular component of the Visage 7 Enterprise Imaging Platform, including enterprise-class speed, capability, and scale with no additional software required. Visage 7 also supports the viewing of non-DICOM and medical multimedia objects, provides diagnostic mobile access with Visage Ease Pro, and most recently at RSNA 2018 announced Visage 7 AI (works-in-progress) unifying research and diagnostic imaging in the same platform. Come experience why more of the top institutions have chosen Visage than any other vendor, including two of the top-four ranked hospitals in the US. Visage has the proven experience at massive scale to deliver what your institution needs for impactful, lasting, future-proof imaging transformation.
Contact: Melissa Pickle, marketing specialist
941.312.2830, Ext. 179
Voalte develops smartphone solutions that simplify caregiver communication. Ranked number-one and named 2017 Category Leader in the Best in KLAS: Software & Services report for the Secure Communications Platform segment, Voalte is the only company to offer a comprehensive mobile communication strategy that enables care teams inside and outside the hospital to access and exchange information securely. Founded in 2008, Voalte is a privately held company based in Sarasota, FL. Visit booth 2287 to power up your care team collaboration!
Contact: Shanna Hearon, manager of PR and communication
Meet the new Vocera Smartbadge: For too long, complex clinical workflows and disparate systems have caused unnecessary hassles and fatigued nurses and doctors. Visit booth 1747 and see how the new Vocera Smartbadge makes it easier for clinicians to bring care together with hands-free communication, secure messaging, and intelligent notifications, delivering real-time situational awareness about patient status. https://www.vocera.com/himss
Contact: Molly Maron, director of marketing
Vyne Medical serves a growing base of over 600 active hospital and health system clients nationwide. Best practices are hardwired through technology solutions proven to help hospitals achieve sustainable top performance. Well-published results include improvements in financial performance, physician/staff alignment, patient experience, compliance and patient safety/quality.
YOU MAY HAVE TO TALK LOUDER at the Vyne Medical booth this year as we are giving away mini cell phone speakers that amplify the sound on any phone without having to connect via Bluetooth or cords. And be sure to enter the drawing for a Bose Bluetooth Speaker, perfect for the party you’ll throw after seeing how much time and money we can save your hospital!
Contact: Tina Newman, director of events
Break through to a simpler, more modern revenue cycle with Waystar. Stop by booth 6149 for an immersive visual experience — and a chance to win a Peloton treadmill or an ORU kayak. We’re also hosting a private reception on Wednesday, February 13, at the Hyatt Regency Pool Terrace. Contact your friends at Waystar for an exclusive invitation. We hope to see you soon!
To arrange a meeting, contact Shawn McKee.
Contact: Shawn McKee, VP of marketing
866.221.1870, Ext. 314
WebPT is the market-leading software platform for physical, occupational, and speech therapy professionals. With WebPT, therapists, executives, and front office staff have access to patient medical records and operational reporting anywhere, anytime, from any Web-enabled device. In addition to documentation, billing, analytics and outcomes reporting, patient engagement, scheduling, and an interactive home exercise program, WebPT provides the highest levels of compliance and security as well as seamless integrations with numerous EHR systems. Ranked the highest performer in the 2018 KLAS Ambulatory Rehab/Therapy Report, WebPT has a 99.9-percent uptime rate and a 99-percent customer retention rate. To see WebPT in action or schedule a consultation with one of our experts, visit webpt.com.
Contact: Marilee Benson, president
Don’t miss the opportunity to improve your health information exchange, data quality, and data integration strategy. Your path to simpler interoperability begins with visiting the Zen team at HIMSS. Zen offers a unique Healthcare Integration as a Service (IaaS) platform, as well as interoperability tools and engineering services to help organizations answer these mission-critical questions:
Need answers or better ways to address these common challenges? Meet the Zen team at HIMSS. They will share ideas and discuss technology solutions that will help you fill gaps in your current platforms, and expand your capabilities to meet the ever growing need to connect with the healthcare ecosystem in your community.
Giveaways: Swing by the Zen booth to pick out your own Interoperability Flare Buttons, with several designs to choose from. These are very popular, so come by early!