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Monday Morning Update 6/30/25

June 29, 2025 News Comments Off on Monday Morning Update 6/30/25

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CMS announces a six-year pilot in six states to test tech-enabled prior authorization for traditional Medicare, which has traditionally avoided prior authorizations.

Participating organizations will be paid based on reducing inappropriate utilization. CMS is looking for companies that have implemented AI-powered PA programs for other payers.

CMS says that no new provider documentation will be required, but information must be submitted in advance.

CMS calls the program WISeR, the Wasteful and Inappropriate Service Reduction model.


Reader Comments

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From Lou Lazuli: “Re: hospital sterilization methods. What’s your take on UVC light augmenting other methods for battling MRSA and VRE outbreaks? Is there a market need?” I’m far from an expert, but hospitals seem to be interested in using it to disinfect rooms after normal cleaning, where it reduces the transmission of superbugs. Hospitals are the target market due to the clinical and financial cost of hospital-acquired infections, which include CMS financial penalties. UVC robots like the one developed by Xenex might be an attractive offering if a business case can be made to offset the increased cycle time and capital investment that is required. It would be an easier sell if UVC replaced existing methods instead of augmenting them, but the expensive machines could be selectively deployed for use in vacated isolation rooms, surgery and procedure areas, and critical care units where any HAI could be especially disastrous.

From Chart Thief: “Re: VA scheduling and Oracle Health. It’s a management failure, not a tech problem, if the VA can’t implement the system it bought and instead continues to run legacy ones.”


HIStalk Announcements and Requests

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Most poll respondents aren’t too worried about AI encroaching on their employment.

New poll to your right or here: What is the remote patient monitoring takeaway of Best Buy’s divestiture of Current Health?


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Sales

  • Trinity Health (ND) will implement Epic, replacing Oracle Health.
  • QHIO SacValley MedShare joins the KONZA Health QHIN.

Announcements and Implementations

Optum launches an AI marketplace of products developed by the company and its third-party partners.

Former grocery store bagger turned self-styled medical entrepreneur and disruptor Ryan Egypt El-Hosseiny asserts that he has resurrected the lab testing firm Theranos after validating the fraudulent claims of former CEO and federal inmate Elizabeth Holmes. He made the announcement at a Miami nightclub, where he was flanked by rappers, fake cops, and a Holmes impersonator wearing an orange jumpsuit. El-Hosseiny, who is pushing RFK Jr.’s Make America Healthy Again platform and lobbying for President Trump to pardon Holmes, calls himself “the Steve Jobs of medical labs” and is among the Grade D actors who appear in his cringeworthy YouTube film titled “Just Blood: The United States vs. Elizabeth Holmes,” where his fake mustache appears to be summiting his external nares and his fellow thespians are repeatedly caught by the camera trying to suppress grins of participatory embarrassment. Records indicate that the Theranos trademark was abandoned when the company dissolved in 2018, so I assume he’s a squatter.

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A new KLAS – Arch Collaborative report finds that ambient speech is improving provider EHR satisfaction and allowing more face-to-face interaction with patients. It is also boosting the EHR experience metrics of Epic-using ambulatory care providers. However, most users say that they aren’t willing to squeeze in more patient visits to justify the technology’s cost, preferring instead to improve patient care or their own work-life balance.


Government and Politics

Federal prosecutors indict 11 members of a Russia-based crime ring who allegedly used stolen information from 1 million Americans to bill Medicare $11 billion for medical equipment that was never ordered or delivered, netting $300 million.


Other

SCAN Health Plan President and CEO Sachin Jain, MD, MBA describes what he calls the “value-based delusion”:

Every conference deck, consulting proposal, and startup pitch has claimed to be “bringing value to healthcare.” But let’s be honest: in most cases, very little has actually changed in how care is delivered. Instead of reimagining the patient experience, many organizations have simply reengineered their revenue models. Networks get narrowed. Risk gets shifted. Coding intensity rises. But does care feel more human, more seamless, more dignified for patients? Too often, the answer is no.


Sponsor Updates

  • Black Book Research announces a revamped RCM KPI framework that incorporates critical areas like AI integration, transparency, and automation.
  • Surescripts VP of information security and CISO Judy Molenaar joins the DirectTrust Board of Directors.
  • Nordic announces its ISO 9001 Quality Management Systems certification in Europe.
  • Nym names Aya Weinstein VP of product, Amir Cohen senior software engineer, Alvera Abouseif customer success manager, Michal Attias bookkeeper, and Debra Whitley senior manager of product and coding compliance operations.
  • Redox welcomes Ferry Health to the Redox Connection Network.
  • Rhapsody Health offers a new customer story titled “Qventus achieves 10X performance and reduces customer onboarding time by 50%.”
  • VitalChat announces the availability of a ProConnections Conversion Kit for those providers left with unsupported virtual care infrastructure following the closure of tele-ICU vendor ProConnections.

Blog Posts


Contacts

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News 6/27/25

June 26, 2025 News 3 Comments

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Best Buy sells remote patient monitoring technology company Current Health back to its co-founder and CEO Christopher McGhee (formerly known as Christopher McCann). 

Best Buy acquired the company in October 2021 for $400 million and has struggled with its in-home healthcare business since, including taking two write-downs totaling nearly $600 million this year.

McGhee left Best Buy in March 2024. I interviewed him in April 2022. Several former Current executives will return to the company with him.

Best Buy’s CEO said in its most recent earnings call that hospital-at-home solutions business was advancing more slowly than it had expected.


Reader Comments

From Blew Button: “Re: AI strategy. Everyone is pushing for faster adoption. How are health systems balancing that with validation, integration, and project priorities? We can’t skip the hard parts just because execs and the board are believing the AI hype.”


HIStalk Announcements and Requests

Microsoft’s retirement of Skype pushed me to use Teams instead for my weekly English sessions with my Ukrainian student. Teams has been unreliable, slow, and maddening (why can’t I test my camera and microphone without connecting to a meeting?) Teams repeatedly froze the connection this week, so we tried WhatsApp, which had better quality and reliability for at least those few minutes. I will confirm next week after we try our full-hour session on WhatsApp.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Mandolin, which uses AI agents to manage specialty drug intake, benefits, prior authorizations, and RCM, raises $40 million in seed and Series A funding.

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Veradigm reaffirms its intention to have its shares relisted in 2026. The company said in its earnings call that it is gaining new provider business in specialty practices, value-based care, and especially in revenue cycle. Revenue is flat as the company expected, however, and it continues to see attrition among larger clients.

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Provider data management vendor Certify raises $40 million in a Series B funding round. Founder and CEO Anshul Rathi, MS started the company in 2021 after managing network data for Oscar Health.

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Arine, which offers an AI-powered medication optimization platform, raises $30 million in a Series C funding round. CEO Yoona Kim, PharmD, PhD worked in pharma and at Proteus Digital Health before she co-founded the company in 2017.


People

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Evidently hires Chris Cowart (Xsolis) as head of growth.

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Tony Murdoch (Bamboo Health) joins Zus Health as VP of business development and partnerships.


Announcements and Implementations

Altera Digital Health launches Sunrise CarePath, a mobile patient engagement platform that is integrated with its Sunrise EHR. It offers secure messaging, self-scheduling, patient notifications and appointment reminders, and billing integration.

Researchers describe ECGFounder, an ECG foundation model that was trained on 11 million ECGs and their cardiologist notations. They theorize that its expert-level diagnostic performance could provide useful in analyzing ECG data from wearables.

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KLAS surveys C-level health system executives about their technology vendor expectations. Recommendations to companies:

  • CEO: address big-picture value of the platform; back up claims with real-world metrics from other health systems; be prepared to pitch at a board level.
  • CFO: provide contracting transparency; be flexible in negotiations; show line-item cost implications; partner to perform post-implementation financial impact reviews.
  • CDO: provide integration playbooks; provide change management toolkits; partner in developing data governance frameworks.
  • CIO: address how the solution fits into the broad IT strategy; provide proactive support from implementation through optimization; partner on rationalizing legacy technology and vendor sprawl.
  • CISO: provide risk documentation and real-world threat models; provide easily deployed security tools; include advisory services in the engagement model.
  • COO: provide turnkey dashboards that integrate operations, finance, and quality; provide industry benchmarks and advisory services; provide quick-win use cases and tactical automation.
  • CTO: provide architecture diagrams, threat models, and deployment recipes; include stakeholders in roadmap previews, especially when dependencies or APIs will change; share reference implementations and provide a sandbox to prove extensibility claims.
  • CMO/CMIO: involve them in roadmap development; showcase measured clinical outcomes and provider satisfaction benchmarks; provide tools to help build consensus with clinical leaders.
  • CNO/CNIO: shadow nurses to map workflows; provide real-time, around-the-clock support; get nurses involved in roadmap designs using clinical councils or pilots.

Government and Politics

Digital health companies Whoop, CoachCare, and Epic testify before the House Ways and Means health subcommittee about the benefits of wearables and remote patient monitoring. Their timing was ideal given HHS Secretary Robert F. Kennedy, Jr.’s recent call for every American to wear a device within four years, but less so given lawmakers’ focus on a proposed reconciliation bill that would strip coverage from 16 million people through Medicaid and ACA coverage cuts.


Privacy and Security

King’s College Hospital NHS Foundation Trust tells a patient’s family that a cyberattack contributed to his death. Pathology provider Synnovis was hit by a ransomware attack on June 3, delaying the patient’s critical test result.


Other

Microsoft profiles how 365 Copilot is used by the chief digital officer of a hospital in Brazil. He says it helped him improve his no-nonsense email style to be more polite and “really cute.” He adds that it has reduced his email management time by 70% and allows quicker decision-making by summarizing long email threads.


Sponsor Updates

  • An unnamed Southern health system selects Vyne Medical’s Trace Platform to process inbound orders in its patient access department.
  • Black Book Research poll-takers name the leading EHR-native patient accounting systems for 2025, including HIStalk sponsors Meditech and TruBridge.
  • CereCore earns a five-star rating and “Best Practice” designation as an Infrastructure as a Service provider by Securance Consulting.
  • Findhelp welcomes new customers City of Kansas City, MO; DSR Public Health Foundation; and Careforth.
  • Five9 releases a new customer success book titled “Aeroflow Health Improves Efficiency with Automation.”
  • Healthcare IT Leaders releases a new “Leader to Leader” podcast episode titled “From Technical Debt to Transformation: The Cloud Journey Healthcare Needs.”
  • Meditech releases a new customer success story titled “Sierra View Medical Center Unleashes the Power of Data with Meditech’s Analytics Solution.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/25/25

June 24, 2025 News 9 Comments

Top News

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Ambient documentation vendor Abridge raises $300 million in a Series E round, boosting its valuation to $5.3 billion.

The company raised a $250 million Series D round just five months ago at a valuation of $850 million.

Abridge’s annual revenue has been reported as $175 million.


Reader Comments

From Justa Bill: “Re: insurers fixing prior authorization. I can’t wait until they’re done so that I can get my medically unreasonable denials in real time.”

From Pinky: “Re: AI taking jobs. It will also enhance or create some healthcare positions.” Probably so, although most of those jobs will be pretty small in number and will require specialized education or experience, such as clinical informaticists, data architects, compliance leads, and cybersecurity experts. Consulting could go either way, where AI might replace some entry-level analysis and document work, but top performers will use it to rise even faster. We’re already seeing this with attorneys, where the junior folks are using AI to analyze documents and mine the firm’s vast data assets to perform higher-level work, and with investment pros who use AI to monitor markets and parse sentiment in real time. Regardless, surveys show that executives in all lines of work expect AI to lower their costs by allowing them to eliminate employees, a self-fulfilling prophecy that will make companies look successful regardless because they have enough fat to work around the dearly and forcibly departed.

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From Cut Me Mick: “Re: Ascension acquiring AmSurg. How much overlap exists in the markets they each serve?” Not much, based on ChatGPT’s analysis of the maps I sent it. AmSurg locations are in red, Ascension hospitals in blue (note that I showed only the eastern part of the country. The biggest areas of new opportunity are in Central and South Florida, California, New York, New Jersey, and California, areas where AmSurg is strong and Ascension is absent. Indiana, Alabama, and Tennessee show more overlap that would be conducive to vertical integration. But if Ascension wants to compete as a value-based care challenger without trying to build or buy hospitals in the back yards of entrenched competitors, those AmSurg-heavy states offer better upside in high-growth, high-margin markets. I think we can skip over the obligatory “mission” and “compassion” part of the announcement’s verbiage and assume that Ascension saw the chance to buy higher-performing, already-scaled assets to diversify beyond legacy hospitals. Recall also that AmSurg was until recently under the leaky umbrella of hospital physician services outsourcer Envision Healthcare, whose bankruptcy and asset stripping under the leveraged buyout oversight of PE firm KKR ran up $7 billion in debt for Envision and the forced sale of its only real surviving asset to Ascension at about half the typical per-center cost. UPDATE: I’ve updated the graphic above to show more area. And I blame ChatGPT for drawing it to incorrectly look like Wisconsin is west of Austin, TX


HIStalk Announcements and Requests

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Welcome to new HIStalk Platinum Sponsor VitalChat. Vitalchat offers a flexible audio and video platform for powering virtual nursing and intelligent hospitals — bringing the right presence into the room at the right moment —  without adding complexity to care. Whether it’s a virtual nurse providing reassurance after surgery, monitoring vitals remotely, or coordinating with the bedside team in real time, the platform enables care that feels connected, responsive and organized. With powerful, behind-the-scenes technology and an intuitive, clinician-friendly design, Vitalchat helps hospitals extend their teams, support their patients, and deliver meaningful touchpoints throughout the care journey. Thanks to VitalChat for supporting HIStalk.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Therapy EHR vendor Prompt Health acquires PredictionHealth, which offers an ambient AI scribe for therapists. PredictionHealth’s co-founders Pedro Teixeira, MD, PhD and Ravi Atreya, MD, PhD met while earning dual MD and biomedical informatics degrees at Vanderbilt.

Remote care company CoachCare acquires MD Revolution, which offers remote care software. Investor-backed CoachCare, which was founded in 2013 by former private equity investors, has made nine recent acquisitions. MD Revolution was formed in 2011 to help providers bill Medicare for monthly chronic care condition management services.

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SuperDial, which develops AI agents that manage provider phone calls to insurers, raises $15 million in a Series A funding round. Its platform supports benefits verification, prior authorization, claims follow-up, and credentialing.

Population health management technology vendor Jaan Health secures $25 million in funding.

Shares of telehealth provider Hims & Hers drop 35% after Novo Nordisk halts Wegovy sales to the company, which it accuses of illegally selling cheaper compounded versions of its weight loss drug alongside its own branded product. The CEO of Hims & Hers accuses Novo of trying to force it to steer patients toward the branded product.


Sales

  • Inspira Health selects DrFirst’s system migration platform to transition medication data from Oracle Health to Epic.

People

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Symplr names Theresa Meadows, MS, RN (Cook Children’s Health Care System) as CIO in residence.

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Leidos hires Andrew Burchett, DO (Meditech) as VP/chief technology and innovation officer.


Announcements and Implementations

FinThrive announces Fusion, an RCM platform, and will deploy agentic AI digital agents to enhance its RCM products.

Virtual care infrastructure company Wheel embeds Amazon Pharmacy’s medication access solution into its white-labeled solutions for digital health companies and health plans.


Government and Politics

A GAO report warns that the VA’s Oracle Health stalled rollout has left its schedulers juggling multiple VistA versions as well as the new system. GAO says that the VA’s May 2024 modernization timeline is “not reliable” by the GAO and has not been updated with a new plan. The VA cancelled its $624 million scheduling contract with Leidos and Epic in 2018 after three years when it chose Cerner.

HHS lists the details of the newly announced pledge of some health insurers to streamline prior authorization:

  • Standardize submissions by using FHIR.
  • Reduce the number of services that require PA.
  • Honor existing authorizations during transitions of care.
  • Enhance transparency of authorization decisions and appeals.
  • Provide real-time responses for most requests by 2027.
  • Have all clinical denials reviewed by a medical professional.

Taiwan accuses China-sponsored “cyber armies” of launching cyberattacks on its hospitals to humiliate the country, which Taiwan says is in preparation for an eventual takeover.

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Health Secretary Robert F. Kennedy, Jr. tells House members that he wants every American wearing a health tracker within four years, with HHS planning a massive ad campaign to promote adoption. He cites continuous glucose monitors, which are priced at $100 to $300 per month, as a bargain for weight loss compared to GLP-1 drugs, and hints that federal subsidies may follow. An example I found for non-diabetics is Dexcom’s Stelo, which costs $80 per month for 14-day patches that pair with a smartphone.


Sponsor Updates

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  • Kyruus Health team members volunteer with Cradles to Crayons Massachusetts during their Community Day.
  • CereCore earns five stars and a “best practice’ designation for its Meditech hosting from the Securance Consulting technology assessment firm.
  • Rhapsody names Shannon Matthews manager of brand and communications.
  • Black Book Research survey-takers rank Waystar as the top end-to-end RCM software vendor for large hospitals and health systems, and academic medical centers with clinics and outreach; and TruBridge the top vendor for small and rural hospitals.
  • Waystar releases the results of a new study titled “AI in Healthcare Payments Software: A Strategic Imperative.”
  • UZ Brussel University Hospital in Belgium selects enterprise imaging from Agfa HealthCare.
  • Artera releases a new study titled “How Vanderbilt University Hospital Tackled Readmission Rates By Leveraging Artera for Post-Discharge Communication.”
  • Clearsense and Nordic will collaborate to offer an end-to-end solution for application portfolio management.
  • The latest episode of Censinet’s “Risk Never Sleeps” podcast features Siskin Hospital CIO and CISO Shane Pilcher.
  • Clinical Architecture releases a new episode of “The Informonster Podcast” titled “Unpacking AI and Interoperability Trends with Joerg Schwarz.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Monday Morning Update 6/23/25

June 22, 2025 News 8 Comments

Top News

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Major US health insurers pledge to improve prior authorization practices. They aim for 80% real-time decisions by 2027, fewer procedures that require approval, and 90-day care continuity for patients who switch plans.

Insurer trade group AHIP says that it understands patient frustration. It did not mention mounting regulatory and political pressure.

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Insurers blame half of PA delays on providers who submit requests via mail, phone, or fax. They say that they will help those providers transition to electronic submissions.


Reader Comments

From Frank: “Re: AI. Is a vendor’s platform AI-enabled just because the junior PR person used ChatGPT to write the press release?” AI-crafted announcements and lengthy punditry articles on social media – which are easily recognizable, by the way – are starting to get annoying. The AI versions are just a bit too polished, soulless, and peppered with em dashes and overly dramatic recitation of background facts that often contain hallucinations.


HIStalk Announcements and Requests

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Few poll respondents think more highly of Oracle Health now than in the pre-acquisition days when it was Cerner. I ran this same poll one year ago and the numbers were identical, so at least they’re holding steady. It has been three years since EVP Mike Sicilia promised the Senate Committee on Veterans’ Affairs that it would “start over” in rewriting Cerner’s pharmacy module in 6-9 months.

New poll to your right or here: How concerned are you that AI will diminish or eliminate your job within five years? The poll results may be tricky to interpret. People who are convinced that their role requires their unique insight, nuance, or relationship skills are possibly like medical transcriptionists in failing to see what’s coming. I might get more objective responses if I instead asked if AI could eliminate the job of co-workers or direct reports. I’ll predict with admittedly superficial insight that the first health tech jobs to be affected will be prior authorization specialists, records retrieval and chart abstracting folks, RCM coders, marketing staff, and call center / help desk people.


The onset of summer means that we offer incentives for companies who can take their minds off vacations and beach weekends and make the decision to sponsor HIStalk. I don’t discount normal sponsorship cost because that wouldn’t be fair to existing sponsors, but we will usually offer one-time extra months, webinar exposure, or email messages, not to mention special offers for startups or former sponsors who rejoin the fold. Contact Lorre.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Business Insider describes the “New Mountain special” for VC firms, as private equity firm New Mountain Capital is acquiring and rolling up health tech AI companies that are unlikely to IPO or be acquired. The firm operates more like a venture studio, targeting higher-risk innovation with larger investments, minimal debt, and a focus on long-term value creation. Some of its big deals involve Datavant from its acquisition of Ciox Health and its recent combination of Access Healthcare, SmarterDx, and Thoughtful AI to create RCM technology vendor Smarter Technologies.

Ohio’s attorney general conditionally approves the $485 million acquisition of Akron-based Summa Health by a business venture that is owned by VC firm General Catalyst.

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Non-profit, money-losing Ascension will acquire Amsurg, which runs 250 ambulatory surgery centers in 34 states, for $3.9 billion. Bring on those facility fees.


People

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SmarterDx hires Kit Kieling, MD (Orderly Health) as CMIO. He is an Air Force veteran and US Air Force Academy graduate who volunteered to serve as a pediatric ICU director for host-national children in combat field hospitals in Iraq and Afghanistan with the 332nd Expeditionary Medical Operations Squadron.

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Dan Phippen (R1 RCM) joins Evergreen Healthcare Partners as chief growth officer.

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AdventHealth hires Erica Williams, MBA (Ascension) as VP/divisional CIO.


Announcements and Implementations

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UnitedHealthcare announces AI-powered provider search for members.

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Epic summarizes some of the main points it made in its response to HHS’s RFI on health tech interoperability and infrastructure.

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Humanate Digital pilots its AI front desk receptionist. The assistant checks patients in for clinic visits and adjusts its tone based on patient facial expressions. Other versions handle medical records requests and billing.


Government and Politics

Every newborn in England will have DNA screening within 10 years to allow NHS to predict and prevent disease and personalize treatment.


Other

Hartford HealthCare installs an OnMed CareStation in Bradley International Airport, the first such device to be placed in a US airport. The health system hopes to attract six patients per day to the CareStation, which accepts insurance and cash payments.


Sponsor Updates

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  • Healthcare IT Leaders staff volunteer at Children’s Healthcare of Atlanta.
  • Capital Rx releases a new e-book titled “Why Savings Don’t Materialize: The Truth About Pharmacy Benefit Procurement.”
  • Optimum Healthcare IT releases a new episode of its “Visionary Voices” podcast featuring Mike Mosquito.
  • Rhapsody offers a new white paper titled “The 5 Most Common Interoperability Missteps—and How to Avoid Them.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/20/25

June 19, 2025 News 1 Comment

Top News

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Commure raises $200 million in growth financing to advance its RCM, ambient documentation, and practice management tools.

The company now calls itself “the fast-growing enterprise AI healthcare technology company,” which is a phrasing shift from previous press releases that described it more generically as “a leading healthcare technology company” or “a leader in healthcare technology innovation.”


Reader Comments

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From Significant: “Re: Commure. A $200 million investment to build what, exactly? RCM, ambient notes, and practice tools aren’t exactly underrepresented in health tech. Maybe Commure can use the cash to invent a fourth buzzword.” The company’s current website is at the top of the page, while the year-ago, AI-absent version that vaguely described the company’s product as a “healthtech operating system” is directly above. This was prior to its late 2024 acquisitions of Memora Health (care navigation) and Augmedix (AI-powered medical scribing). Certainly the current website is more specific about what the company actually sells, which was difficult to determine not long ago. The company launched as a FHIR-native developer platform in 2020.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Patient referral technology vendor Tennr raises $101 million in a Series C funding round.

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Hoppr, which offers a platform for developing medical AI imaging applications, raises $31.5 million in a Series A funding round. Founder, CEO, and board chair Khan Siddiqui, MBBS spent executive time at Microsoft and Higi.

Consulting firm Huron will acquire Eclipse Insights, which offers revenue cycle consulting services.


People

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Abby Polich, MBA (TridentCare) joins Health Data Movers as SVP of client services.


Announcements and Implementations

Oracle announces GA of Oracle Health Community Care, a cloud-based mobile extension of the Oracle Health Foundation EHR that can be operated offline.

Willis Knighton Health goes live with Meditech Expanse in its 132 clinics.

This may have healthcare implications and will almost certainly kill some competing apps. OpenAI announces ChatGPT Record, which records speech in real time (including from multiple speakers), creates a transcript, generates a summary, and allows rewriting into an email or project plan. A “reference record history” option allows ChatGPT to look back on previous transcripts to improve its responses and to recall previously shared information. The Record option is available only for paid users who run MacOS for now.


Government and Politics

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I wrote back in the dark COVID days of early 2021 about Anosh Ahmed, MD, the COO of Chicago’s 122-bed Loretto Hospital who resigned after getting caught diverting scarce vaccine doses to his cronies. He’s back in the news for filing $900 million in bogus COVID testing claims, which netted him and his co-codefendants an astounding $300 million. Ahmed allegedly stole patient data from the hospital to bill the federal government for performing COVID tests on uninsured people who never actually received them. Beyond the $300 million, he also is accused of pocketing $147 million in kickbacks from a lab company. He put his $9 million Houston house on the market after the first round of charges, for which he generously threw in one of his Rolls Royces. He now lives in Dubai as a “wealth management strategist” and operates a charity whose books might warrant review. Kudos to Kelly Bauer of Block Club Chicago for originally breaking the story and chasing it aferward

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Epic files a motion to move the CureIS lawsuit against it to a different venue, arguing that the Northern District of California doesn’t make sense given that both companies are based in the Midwest. CureIS’s lawsuit accuses Epic of anticompetitive behavior, requiring customers to use its own products instead of those of CureIS, blocking integration, stealing trade secrets, and violating Cures Act information blocking provisions. Epic says in the motion that the lawsuit contains “seven kitchen-sink causes of action” that “read like a bad spy novel.” In its motion, Epic argues that:

  • CureIS blames Epic for its stalled growth and fading customer relationships instead of looking inward.
  • Epic doesn’t need to steal IP given that its thousands of developers ship new software constantly.
  • CureIS cites information blocking rules that weren’t in effect at the time.
  • CureIS should win on merit, not in court, and its job is to prove to customers that its products are better than Epic’s.
  • CureIS wants to limit Epic’s ability to improve its offerings and inform its customers about what’s coming, which is “both absurd and antithetical to how competition works in the United States.”
  • This isn’t the first time a smaller company has tried to shift blame to a dominant competitor.

Privacy and Security

A late January ransomware attack on medical coding and risk adjustment firm Episource exposed the information of 5.4 million people.


Other

MIT researchers say that ChatGPT makes its users dumber, with brain scans of essay writers suggesting that they incur “cognitive debt” that dulls critical thinking, reduces creativity, and makes them more susceptible to manipulation. They found that 83% of the subjects couldn’t recall anything from the essays they had asked ChatGPT to write.


Sponsor Updates

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  • Clearwater sponsors the Tennessee HIMSS Chapter Golf Tournament.
  • Black Book Research reveals the most promising European health IT firms selected by investors for their growth potential, regulatory preparedness, and ability to scale.
  • KLAS features Clearsense in its latest Emerging Insights case study titled “Clearsense Data Platform as a Service 2025: Reducing Costs & Increasing Efficiency Through Accelerated Data Archiving.”
  • Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “Inside Capital Rx’s Acquisition of Amino Health: Creating the Health Benefits Platform of the Future, Today.”
  • Netsmart announces that its MyUnity EHR platform has received the Community Health Accreditation Partner Verification for Home Health.
  • Ellkay will exhibit at Health Choice Network’s Annual Board Educational Conference June 20-22 on Marco Island, FL.
  • First Databank names Jessica Durm clinical informatics pharmacist, Ryan Cornell security operations engineer, and Keiron Jerome cloud operations engineer.
  • Linus Health receives Silver in the Connected Digital Health, Clinical Decision Support Tools category at the 2025 Spring Digital Health Awards.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/18/25

June 17, 2025 News Comments Off on News 6/18/25

Top News

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Ambient scribe technology vendor Nabla raises $70 million in a Series C funding round, increasing its total to $120 million.

The company will use the money to develop an agentic AI platform that will include real-time coding support, smarter documentation, EHR command execution, and nursing capabilities.


Reader Comments

From Skrill: “Re: virtual ADHD prescriptions. A new study out of Massachusetts General Hospital says that remote prescribing doesn’t increase someone’s chances of becoming addicted to drugs like Adderall. Doesn’t this fly in the face of the federal scrutiny (and fines) faced by Cerebral, Truepill, Ahead, etc. several years ago?” Reasons this study’s findings don’t necessarily vindicate for-profit telehealth providers who were cranking out prescriptions for stimulants:

  • It looked at MGH patients who were treated for ADHD from March 2020 to August 2023. Most of them had at least one in-person visit before COVID moved their care to virtual. They were evaluated in person and managed by doctors in traditional academic medical center practice.
  • I would trust MGH doctors who started seeing patients virtually to follow the proper prescribing guidelines, as compared to an investor-backed startup that contracts with doctors who are paid for each Adderall prescription they generate.
  • The study looked at substance use disorder as an endpoint, but that doesn’t necessarily prove the absence of overuse or even misuse in general. Patients could have been selling or sharing their meds or using them for purposes other than as prescribed.
  • The researchers had no way to measure diversion or inappropriate prescribing.

Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Parkview Health (IN) launches UpVia Health, a management services company that is focused on independent hospitals and provider groups. UpVia will initially offer services for virtual care, EHR sharing, revenue cycle, and group purchasing as well as pharmacy management and supply chain management.

Diabetes management software vendor Glytec announces $36 million in new funding.


Sales

  • VA San Antonio expands its CliniComp EHR system to its post-anesthesia care environments.
  • Ochsner Health (LA) selects clinical AI software from Latent Health.
  • Erlanger (TN) will implement surgical operations automation software from Qventus.

People

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CereCore names Matt Dearborn (Pivot Point Consulting) regional VP.

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Eyecare EHR/PM vendor Sightview hires Tycene Fritcher (Outcomes) as CEO.


Announcements and Implementations

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St. Mary’s Health and Clearwater Valley Health in Idaho implement a shared Meditech Expanse EHR system.

Stanford Health Care (CA) uses virtual pulmonary rehabilitation services from Kivo Health as part of its home-based care program for COPD patients.

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Veterans Memorial Hospital (IA) goes live on Epic through a collaboration with University of Iowa Hospitals and Clinics.

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Med Tech Solutions begins offering personalized NextGen Healthcare and EClinicalWorks EHR utilization training through its new ProviderCare program.

Altera Digital Health announces GA of Sunrise 25.1.


Government and Politics

The FDA issues its most serious level of recall on select Zyno Medical Z-800 infusion pumps, citing software that has not undergone verification or validation testing.

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VA Deputy Secretary Paul Lawrence, PhD stresses that progress is being made on preparing facilities in Indiana, Michigan, and Ohio to go live on its Oracle Health-based EHR in 2026. Implementation activities are also set to begin this month at care sites in Anchorage and Cleveland. Thirteen facilities are scheduled to go live on the software next year.


Privacy and Security

Population health management platform vendor HealthEC and four of its customers will pay a combined $5.48 million to settle a proposed class action lawsuit that stemmed from a 2023 breach that affected the data of 4.6 million people.


Other

A local news outlet questions the University of Mississippi Medical Center’s decision to add a “citizenship” field to Epic, noting that hospitals are not required to collect the information and patients are not obligated to answer.


Sponsor Updates

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  • Capital Rx supports the annual NYCFC/NYCSI Community Cup in Queens.
  • Arcadia announces a strategic integration partnership with Quest Analytics.
  • Black Book Research’s latest survey ranks Inovalon as the top-rated vendor for the End-to-End Medicare Advantage Risk Adjustment Lifecycle.
  • Waystar appoints Aashima Gupta and Michael Roman to its Board of Directors.
  • Altera Digital Health announces that customer Bolton NHS Foundation Trust has become the first trust in Greater Manchester to implement district nurse referrals in its Sunrise EPR system.
  • Clearwater founder and Executive Chairman Bob Chaput leads a cyber risk management course at The University of Texas at Austin.
  • Consensus Cloud Solutions will exhibit at the HIMSS Central & North Florida Chapter Conference June 19 in Tampa, FL.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Monday Morning Update 6/16/25

June 15, 2025 News Comments Off on Monday Morning Update 6/16/25

Top News

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UCSF professor and University of California Health System chief data scientist Atul Butte, MD, PhD died Friday. He was 55.

Butte held the Priscilla Chan and Mark Zuckerberg Distinguished Professorship of pediatrics, bioengineering and therapeutic sciences, and epidemiology and biostatistics at UCSF. He was director of UCSF’s Bakar Computational Health Sciences Institute and chief data scientist of UC Health.

The above UCTV video is from 2019, when Butte presciently described AI as “what’s old is new again” and discussed its potential in healthcare.


Reader Comments

From Efficient Hospital: “Re: AI. Everyone and their grandmothers have ideas on how to regulate it (CHAI, Joint Commission, AMA, AHA, CMS, FDA). Meanwhile, every AI company is learning that the only way to make money is to become an RCM vendor. All these regulations will end up applying to prior auth, denial management, and RCM workflows because nobody is willing to scale up deployment of clinical AI beyond itsy bitsy pilots.”


HIStalk Announcements and Requests

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We clearly need to work out how to integrate and label AI-generated (or proposed) content into what clinicians generate manually.

New poll to your right or here: How has your perception of the former Cerner changed since its acquisition by Oracle? We’re now three years in, so comparisons are justified.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Amazon restructures its healthcare business after several executive departures. Amazon Health Services will be focused on six groups:

  • One Medical Clinical Care Delivery.
  • One Medical Clinical Operations and Performance
  • AHS Strategic Growth and Network Development.
  • AHS Store, Tech, and Marketing.
  • AHS Compliance.
  • AHS Pharmacy Services.

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Health data platform vendor Datavant acquires Ontellus, which offers records retrieval technology for self-insured companies and law firms.

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Autonomize AI, which offers AI copilots for healthcare enterprises, raises $28 million in a Series A funding round.

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Oracle names Mike Sicilia, who oversees the company’s vertical businesses including Oracle Health, as co-president alongside another executive in new SEC filings. Oracle has previously elevated executives to the role of president as part of CEO succession planning.

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23andMe co-founder and former CEO Anne Wojcicki regains control of the bankrupt company as her newly formed non-profit acquires its assets for $305 million, outbidding Regeneron Pharmaceuticals in a court-ordered final round.

China-based health tech company Ping An Good Doctor relaunches its health services platform with updates for proactive family doctor support, direct access to medical specialists, and full-cycle care coordination. The platform has 400 million registered users who can access 50,000 physicians, 105,000 health service partners, 235,000 pharmacies, and 4,000 hospitals. The company also announced AI tools for chronic disease monitoring, case triage, post-treatment care, and workplace health management.


People

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Lee Health hires Chris Akeroyd (Children’s Health) as CIO.


Government and Politics

Draft legislation would increase Congressional control over the VA’s Oracle Health project by mandating regular reporting of project status.


Sponsor Updates

  • Black Book Research offers comprehensive managed care industry studies and reports ahead of AHIP 2025, where it will recognize industry leaders.
  • Nordic releases a new episode of its “Designing for Health” podcast featuring Karen Joswick.
  • Optimum Healthcare IT achieves Microsoft’s Azure Virtual Desktop Advanced Specialization distinction.
  • RLDatix will exhibit at the AAMI EXchange June 20-23 in New Orleans.
  • Symplr receives the American Nurses Credentialing Center’s Well-Being Excellence credential, and achieves Gold Tier status credentialing.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/13/25

June 12, 2025 News 2 Comments

Top News

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Scotland-based Craneware, which develops hospital revenue integrity software, rejects a $1.4 billion acquisition offer from Bain Equity after concluding that the proposal undervalues the company.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Health benefits solution vendor Capital Rx acquires Amino Health and will add its provider search, appointment scheduling, cost estimates and prescription savings capabilities to its Judi pharmacy benefit operations management platform.

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Oracle announces Q4 results: revenue up 11%, EPS $0.19 versus $0.11, beating Wall Street expectations for both. The only mention of its health business in the earnings call was that Oracle Health is among the segments that are gaining users from competitors that have struggled with the shift from on-premise to cloud.

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Clinical data exchange technology vendor MRO acquires Q-Centrix, which offers an enterprise clinical data management platform.

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Ellipsis Health, which offers AI-powered healthcare voice agents for care management, raises $45 million in a Series A funding round.


Announcements and Implementations

A new AMA policy calls for clinical AI tools to include explainable output and safety and efficacy data to support informed decision-making by clinicians.

A publication in Sweden says that Oracle Health executives have admitted that its Millennium system was classified incorrectly under the EU’s Medical Device Regulation and should have not been brought live. Swedish authorities previously launched an investigation when the $190 million implementation in the Västra Götaland region experienced data handling problems.


Government and Politics

A Florida-based substance use disorder clinic will pay $1.9 million to settle FTC allegations that its CIO and chief marketing officer ran Google ads that impersonated other clinics to generate inbound consumer calls. The FTC says that the company ran at least 68,000 Google search ads that generated 3,500 calls to its call center from people who were attempting to contact competing clinics, which it says violates the FTC Act and the Opioid Addiction Recovery Fraud Prevention Act of 2018.

A GOP-submitted draft House Veterans’ Affairs bill would reintroduce into law several previously removed VA EHR accountability and governance requirements, including standardized reporting, leadership roles, and data protections. The bill’s EHR provisions are nearly identical to those that were submitted by Democrats in May 2024 that were removed “due to lack of political viability.”


Privacy and Security

Central Maine Healthcare continues to work to restore its systems that were taken offline by a cyberattack on June 1.


Sponsor Updates

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  • Team HCTec wins the inaugural Tennessee HIMSS golf tournament.
  • Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “Poster Presentations: The Utility of ICD Codes, and How Text Messages & Pharmacist Outreach Aids Medication Adherence.”
  • TruBridge will present at the Truist Securities Healthcare Disruptors & Digital Health Conference June 24-25 in New York City.
  • Black Book Research shares 15 top-rated healthcare technology vendors recognized for excellence based on polling of European healthcare leaders.
  • Findhelp welcomes new customers Diverge Health, Florida Health Orange County, and the Town of Brookline, MA.
  • Five9 announces new AI Agents and AI Trust & Governance solutions, powered by its Agentix Experience Engine.
  • Fortified Health Security names Angie Dai business development representative.
  • Health Data Movers hires Alexis Woltermann as account manager.
  • “PSQH: The Podcast” features Inovalon SVP of provider surveillance and safety Hayley Burgess in an episode titled “Transforming Patient Safety with Technology.”
  • KLAS recognizes InterSystems and Healthfirst with its 2025 Points of Light Award for improving continuity of care after acute events.
  • Navina wins a Gold Stevie Award in the AI/Machine Learning Solution – Healthcare category at the American Business Awards.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/11/25

June 10, 2025 News Comments Off on News 6/11/25

Top News

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Mayo Clinic will invest in and partner with Hellocare.ai, whose platform supports virtual nursing, virtual sitting, patient engagement, ambient documentation, and remote monitoring.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Virginia Mason Franciscan Health (WA) will lay off 116 employees within its Virtual Health Services division and outsource those jobs to a different region, citing state-based financial pressures.


Sales

  • Southwest General Health Center (OH) selects Notable’s patient engagement, registration, and intake software.
  • MD Anderson Cancer Center (TX) will implement and further develop HealthEx’s patient consent and data management platform.
  • St. Charles Health System (OR) selects WovenX Health’s virtual visit and care pathway technology for gastrointestinal patients.

People

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California-based HIE SacValley MedShare names Tiffany Hodgins, MSHI (Health Catalyst) chief technology and quality officer.

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MedEvolve promotes Matt Seefeld to CEO.

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Vaughn Paunovich (Amwell) joins Lifestance Health as CTO.

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Dave Icke (Humana) is named CEO of Medisafe, replacing founder Omri Shor, MBA.

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CommonSpirit Health promotes Carolyn New, RN, MSN to VP/chief clinical informatics officer, south region.


Announcements and Implementations

Altera Digital Health will integrate Health Gorilla’s interoperability network into Sunrise EHR.

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The deadline to submit HIMSS26 presentation proposals has passed even though the annual meeting is nine months away.


Government and Politics

State officials and advocates raise privacy concerns about CDC’s planned consolidation of disease surveillance data on Palantir’s Foundry platform.


Privacy and Security

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Jackson Health System (FL) fires an employee who inappropriately accessed 2,000 patient records between July 2020 and May 2025 as part of a scheme to promote a personal healthcare business.

The AMA advocates for limits on how the personal and biological data of physicians is collected and used to address burnout, requiring opt-in informed consent and advance disclosure if data is identifiable.


Other

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Researchers at the University of Mississippi Medical Center’s Myrlie Evers-Williams Institute develop an online tool and hotline to help pregnant women find clinics within the state that offer prenatal care and accept Medicaid.

An Orlando Health study finds that using the EHR to identify and stratify high-risk metastatic cancer patients for targeted interventions decreased 30-day readmissions and length of stay.

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UC Davis Health (CA) sees a considerable uptick in pediatric e-consults after developing specialty-specific e-consult protocols, adjusting referral options within its EHR to remind pediatricians that they can request an e-consult, and increasing messaging about e-consults amongst the larger UC Davis Health community.


Sponsor Updates

  • AdvancedMD announces 2025 summer product updates and makes Waystar its preferred clearinghouse partner.
  • Altera Digital Health offers a new client story titled “Bolton joins up and accelerates district nurse referrals across secondary and community care using Sunrise EPR.”
  • Greece ranks among the lowest-performing nations in Europe across critical digital health benchmarks, according to findings from Black Book Research.
  • Arcadia will exhibit at AHIP 2025 June 16-18 in Las Vegas.
  • Gartner recognizes Censinet as a representative vendor in its “2025 Market Guide for Third-Party Risk Management Technology Solutions.”
  • Clinical Architecture will sponsor a networking breakfast at the CHIME Innovation Summit June 11-13 in Fairfax, VA.
  • Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “The Future of Health Benefits: Integrating the Power of Pharmacogenomics (PGx), with Burns Blaxall, PhD, and Caitlin Munro, PharmD.”
  • Wolters Kluwer Health updates its Sentri7 Drug Diversion and Sentri7 Pharmacy solutions.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Monday Morning Update 6/9/25

June 8, 2025 News 1 Comment

Top News

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Shares of virtual care and coaching company Omada Health jump to $23 in their Friday IPO debut, up from the $19 offering price.

The early pop faded by the close, however, with shares ending where they opened and the company’s public valuation of $1 billion remaining unchanged since its last private funding round.


Reader Comments

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From Pedro Borbon: “Re: Emory Healthcare. Parted ways with its chief information and digital officer, its CISO, and its CTO within the past month. It previously dismissed its chief innovation officer and another C-suite executive, basically eliminating its entire technology leadership team without announcing it.” Partially verified since some, but not all, of those who have reportedly departed have updated their LinkedIn with a non-Emory status. That’s understandable since it’s tough to smile from the same face that just took a punch. Emory announced the departure of CIDO Alistair Erskine, MD, MBA in April as it also went back to separate CIDOs for the health system and university.

From Ornery Bugger: “Re: DexCare. Churn in past 12-18 months include the CEO, two CTOs, CPO, chief customer experience officer, chief growth officer, chief commercial officer, three sales VPs, and the head of implementation, also at least 30 director-level people from product or engineering. Only two sales reps out of at least 20 have lasted two years. Some of the execs have no healthcare experience.” Unverified because I wasn’t interested enough to crawl LinkedIn. The exec team page from just over a year ago lists eight execs, of which two are listed on the current version of the page. I’m omitting a lot of other information from the reader since I can’t confirm and I don’t want to pile on the Providence-launched capacity management software company. DexCare has raised somewhere around $200 million, with some of its customers taking a stake.


HIStalk Announcements and Requests

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Last week’s poll results will surprise no one.

New poll to your right or here: Should health systems flag AI-generated content in the chart and patient-facing documents? My take: clinicians own the content, whether it comes from their fingers, ambient AI, or EHR auto-wizardry. The review-edit-approve loop goes all the way back to voice orders scribbled by a nurse onto a paper chart and human-transcribed dictation. Some docs will keep rubber-stamping whatever pops up, hoping that a malpractice jury will buy the argument that accountability was someone else’s job. But the real challenge is figuring out who the quarterback is for a given note or data element when multiple systems and clinicians are contributing. Maybe every data element, insight, recommendation, or observation should be tagged with its source, aka metadata as malpractice insulation.

I have been imperceptibly absent for several days on vacation, during which I missed HIStalk’s 22nd birthday on June 3. I was describing the site to a guy while I was away and he provided a perspective that I hadn’t thought of: “You’ve been writing the same technology blog for more than 20 years? How is that even possible with all the tech changes?” I’m the industry’s “Deliverance” banjo guy, sitting here plucking the same tune while bemusedly watching the oblivious paddlers.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Best Buy reports a $109 million restructuring charge for its health division, citing slower adoption of its hospital-at-home offerings due to financial pressures that its health system partners are facing.

Private equity firm Madison Dearborn Partners acquires an unstated significant ownership position in NextGen Healthcare, which was taken private in 2023 by PE firm Thoma Bravo. Both PE firms will be involved in the company’s management. NextGen also announced that it will replace CEO David Sides with President and COO Sri Velamoor.


Sales

  • Managed Care Advisory Group offers its provider assistance services for the $2.8 billion BCBS provider settlement — which requires claims to be filed by July 29, 2025 — to customers of Altera Digital Health.
  • Emory Healthcare will spend $51 million to implement Epic at its newly acquired Houston Healthcare.

People

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San Mateo County Health promotes Rich Bailey, MS (MultiCare Health System) to CIO.


Announcements and Implementations

Stanford Medicine is piloting ChatEHR, a homegrown, secure AI chatbot that focuses solely on a specific patient’s EHR data. A few dozen clinicians are testing the tool, which can retrieve allergies, procedures, and lab results on demand without adding its own interpretation or advice. It can also summarize the external records of hospital admissions, which is often a chore due to inconsistent formats and documentation styles.

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TeleTracking and Palantir partner to offer hospitals AI-powered, real-time predictive insights to address capacity, staffing, patient flow, and financial performance.

Availity and Vim partner to integrate real-time care-gap identification directly into provider EHR workflows, enabling seamless point-of-care notifications and secure submission to improve HEDIS and Stars performance and reduce administrative burden.

KLAS offers “complete looks” at six ambulatory EHR vendors:

  • Athenahealth was graded B- with a score of 79.6, with strengths of product integration, timely upgrades, and user-friendly interfaces, with negatives of challenging implementations, varied support knowledge and responsiveness, and hidden costs.
  • EClinicalWorks earned a C- grade and 70.5 score, with strong suits being low initial licensing cost, web-based stability, scheduling tools, and internal integration, with weaknesses being poor training, nickel and diming, and slow support that is hampered by language barriers.
  • Epic earned an overall B grade and 82.3 score, with strengths in data sharing, innovation, and support and weaknesses in cost, frequent updates that can break workflows, and overly complex billing and reporting.
  • Greenway Health was graded D- with a score of 59.3, with its user friendly interface and telehealth capabilities being offset by slow support, nickel and diming, limited training resources, and cumbersome integration with external systems.
  • NextGen Healthcare was graded C- with a 70.1 score, with strong points being customization, product integration, and analytics capabilities but weaknesses in lack of employee knowledge, an unintuitive user interface, and gaps in implementation and training.
  • Veradigm earned an overall D grade and 63.8 score, with users appreciating its ease of use and integrated clearinghouse functionality, but expressing frustration with support, nickel and diming, and outdated functionality.

Government and Politics

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CMS Chief Health Informatics Officer Alex Mugge, MPH will reportedly leave to take a health policy job with Oracle Health, where she would rejoin her former boss Seema Verma.


Sponsor Updates

  • Baptist Health (AL) will use managed services from Healthcare IT Leaders to maintain its Oracle Health system.
  • Altera Digital Health partners with Managed Care Advisory Group to bring MCAG’s class action lawsuit recovery services to providers.
  • Frost & Sullivan recognizes Wolters Kluwer Health as a clinical decision support leader in its 2025 Frost Radar report.
  • Elsevier develops an evaluation framework for assessing the performance and safety of generative AI-powered clinical reference tools including its Clinical Key AI.
  • A new Black Book Research analysis finds that providers are facing significant upheaval in their credentialing and privileging technology as major regulatory changes loom in 2026.
  • Waystar celebrates its one-year anniversary as a publicly traded company.

The following HIStalk sponsors will exhibit at the HFMA Annual Conference June 22-25 in Denver:

  • AGS Health
  • Altera Digital Health
  • Arcadia
  • CereCore
  • Clearsense
  • FinThrive
  • Healthcare IT Leaders
  • Infinx
  • Inovalon
  • MRO
  • Netsmart
  • Nordic Consulting
  • Nym Health
  • SmarterDx
  • TruBridge
  • TrustCommerce, a Sphere company
  • VisiQuate
  • WayStar
  • Wolters Kluwer Health

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/6/25

June 5, 2025 News Comments Off on News 6/6/25

Top News

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The Interlock ransomware group claims to have stolen 940 gigabytes of patient, employee, and corporate data from Kettering Health (OH), which is still working to recover from the May 20 ransomware attack.

Kettering officials acknowledged earlier this week that a small subset of data had been accessed.

The health system’s latest update on recovery efforts stresses that the cybersecurity threat has been removed, connections to its partners are secure, and that access to care is returning to normal.


HIStalk Announcements and Requests

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Welcome to new HIStalk Platinum Sponsor Kyruus Health. Kyruus Health is the leading care access platform on a mission to connect people to the right care. The company connects over 500,000 providers across 1,400 hospitals and 550 medical groups, and members across 100 health plan brands so that every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information. By enabling informed decisions and confident action, the care access platform supports healthier outcomes, reduces friction in healthcare, and grants more time back in everyone’s day. To learn more, visit KyruusHealth.com or follow us on LinkedIn. Thanks to Kyruus for supporting HIStalk.

I found this Kyruus Health explainer video on YouTube.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Behavioral healthcare technology and services company Lucet acquires Emcara Health, which provides in-home primary care.


Sales

  • Baptist Health (AL) will use managed services from Healthcare IT Leaders to maintain its Oracle Health system.
  • UPMC Ireland will implement Meditech Expanse.

People

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Arcadia names Lee Mooney (Sixth Street) CFO.


Announcements and Implementations

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OhioHealth Southeastern Medical Center launches an electronic ICU program that enables OhioHealth staff at the health system’s central monitoring center to remotely monitor patients and communicate with bedside staff.

Zen Healthcare IT joins the CommonWell Health Alliance.


Government and Politics

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CMS announces several digital health initiatives, including the development of an interoperable national provider directory, expanded availability of its Blue Button 2.0 API, and enhanced data exchange participation.


Other

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New research from Linus Health finds that incorporating an electronic Person-Specific Outcome Measure tool into assessments used for Alzheimer’s disease and other dementias can help patients and their caregivers prioritize and manage self-reported life priorities.

Stanford Health Care (CA) pilots an internally developed AI tool dubbed ChatEHR that enables clinicians to interact with patient medical records, primarily in the form of information-gathering. Stanford’s research team is also developing companion automations that will use AI to assist providers in evaluating patients for transfers, determining eligibility for hospice care, and determining post-surgical levels of care.


Sponsor Updates

  • Black Book Research reveals strong momentum and challenges in European Health Data Space Adoption ahead of HIMSS EU 2025.
  • Ellkay raises over $30,000 during Alpine Learning Group’s Go the Distance for Autism event.
  • Five9 publishes its “2025 Business Leaders Customer Experience Report.”
  • Fortified Health Security names Angel Bonilla and Jackson See business development representatives and Zack Bishop threat defense analyst.
  • Inbox Health partners with Exdion Health to boost efficiency and revenue for urgent care and occupational health centers.
  • Infinx releases a new episode of its “Healthcare Revenue Cycle Optimized” podcast titled “Lab Revolution in the Age of AI and Access.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 6/4/25

June 3, 2025 News Comments Off on News 6/4/25

Top News

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HHS names radiologist and former ONC senior advisor Thomas Keane, MD, MBA assistant secretary for technology policy and national coordinator for health IT.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Net Health, which specializes in health IT for wound care and rehab therapy, acquires digital and in-clinic musculoskeletal care company Limber Health. The acquisition marks Net Health’s second this year, having acquired patient engagement software vendor Alinea Engage in January.

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Health IT veteran Ralph Keiser launches ArcheHealth and announces $6.7 million in seed funding. Customer Texas Health Resources participated in the round. The company has developed AI-powered software to help health systems improve operational performance, initially focusing on supply chain.

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Clinical surveillance and decision support company AirStrip acquires clinical analytics vendor Fifth Eye. The companies began working together in 2022 when AirStrip became a Fifth Eye investor.


Sales

  • Horizon Rx, a virtual practice for patients traveling in California, selects AdvancedMD’s EHR and practice management software.
  • Cardiovascular Associates of America will implement HybridChart’s mobile rounding software.

People

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Demetri Giannikopoulos (Aidoc) joins Rad AI as chief growth officer.


Announcements and Implementations

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Health First (FL) goes live on Epic.

Epic announces that 1,000 hospitals and 22,000 clinics are now leveraging TEFCA data-exchange capabilities through the company’s Nexus QHIN.

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MUSC Health (SC) implements Ovatient’s virtual care services. MUSC Health and The MetroHealth System (OH) formed Ovatient in 2022.

After a successful pilot program, the Ohio State University Comprehensive Cancer Care Center will offer patients Veris Health’s oncology-focused remote patient monitoring technology.


Privacy and Security

Kettering Health (OH) brings core parts of its Epic system back online. It is still working to restore functionality to MyChart, as well as inbound and outbound calls. The health system was hit by a cyberattack May 20. It has not yet confirmed if ransomware was involved, though several media outlets have reported that the attack, in which a subset of data was accessed, was initiated by the Interlock ransomware group.

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Central Maine Healthcare shuts its IT systems down after detecting unusual activity on its network over the weekend. Covenant Health, which also operates several facilities in Maine, continues to deal with a cyberattack it detected last week.


Sponsor Updates

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  • Cardamom Health helps to raise over $100,000 for the American Stroke Association during its CycleNation event in Madison, WI.
  • Nordic releases a new “Designing for Health” podcast featuring Kai Romero, MD.
  • CereCore releases a new podcast episode titled “Developing a Digital Strategy for True Clinical Innovation.”
  • Black Book Research releases a report ranking EHR systems across Canadian healthcare.
  • Capital Rx supports the next phase of the New York City Soccer Initiative’s efforts to expand free soccer programming for children across the city.
  • Clearsense publishes a new white paper, “How Application Portfolio Management Accelerates M&A Value in Healthcare.”
  • The American Health Law Association’s “Speaking of Health Law” podcast features Clearwater VP of Security Services David Bailey.
  • Clinical Architecture becomes a member of Civitas Networks for Health.
  • CloudWave will exhibit at the Wisconsin Rural Healthcare Conference June 4-6 in Wisconsin Dells.
  • DrFirst earns a 2025 Best Practices Award from Frost & Sullivan.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Monday Morning Update 6/2/25

June 1, 2025 News Comments Off on Monday Morning Update 6/2/25

Top News

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Kettering Health (OH) continues to bring systems back online and expand clinical capabilities as it recovers from last week’s cyberattack.

A small subset of data was accessed during the breach, according to the hospital’s latest update.

Kettering has published a series of video vignettes on its LinkedIn page detailing how various departments are working together to provide care during the outage.


HIStalk Announcements and Requests

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The majority of survey-takers have never used a digital physical therapy app as part of their recovery, which makes me wonder how these vendors are getting their products into the hands of patients. A respondent did mention that the app he used, Hinge Health, was covered by his wife’s employer.

New poll to your right or here: Do you foresee the pace of cyberattacks on healthcare organizations slowing down or speeding up? A recent conversation with a cybersecurity-focused college student home for the summer, and the numerous job opportunities that no doubt await him across any number of verticals, has made me wonder. The question is a broad one, leaving plenty of room for insightful commentary should you be so inclined.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Wolters Kluwer Health acquires IntelliLearn, which offers online courseware for nursing students in the US, Canada, Australia, and New Zealand.

Medical billing and compliance company MDaudit (formerly known as Hayes Management Consulting) will acquire RCM vendor Streamline Health in a take-private, $37.4 million deal.


Sales

  • Imperial Valley Healthcare District (CA) will implement Notable’s automated patient engagement and intake software.

People

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Jason Jones (Health Catalyst) joins Atropos Health as head of data science.


Announcements and Implementations

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Ward Memorial Hospital (TX) implements virtual emergency care capabilities from Avel ECare.


Privacy and Security

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Covenant Health facilities in multiple states deal with connectivity issues resulting from a cyberattack that occurred last week.


Other

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Temple Health’s Fox Chase Cancer Center (PA) sees oncofertiilty referrals dramatically increase after implementing a Best Practice Advisory in its Epic EHR, resulting in young adult cancer patients receiving referrals to nurses and social workers who guide them through their fertility planning options before they begin treatment.


Sponsor Updates

  • CereCore offers a new info sheet on Meditech revenue cycle assessment and optimization.
  • Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “Aligned Health Benefits and the Freedom to Unbundle, with Kristin Begley, PharmD.”
  • Healthcare IT Leaders becomes a Meditech Alliance Consulting Services Partner.
  • Inbox Health joins the Greenway Health Marketplace.
  • Nordic joins the ServiceNow Partner and Reseller Programs.
  • Optimum Healthcare IT releases a new episode of its “Visionary Voices” podcast featuring Craig Richardville titled “The Evolving Role of the CIO.”
  • Waystar will exhibit at the EClinicalWorks 2025 Health Center Summit June 3-5 in Fort Lauderdale, FL.
  • Arcadia, Ellkay, FinThrive, Inovalon, MRO, Surescripts, WellSky, and Wolters Kluwer Health will exhibit at AHIP 2025 June 16-18 in Las Vegas.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 5/30/25

May 29, 2025 News 1 Comment

Top News

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Kaiser Permanente announces that all of its technology systems are back online after dealing with a network outage most of Wednesday. The outage, which Kaiser has attributed to an issue at one of its data centers, impacted facilities – and patients – across the country.


Reader Comments

From Mr. Friendly: “Re: Murray-Calloway County Hospital’s EHR implementation. Hospital officials shared the growing pains their staff are dealing with 45 days into their Oracle Health implementation, with new CEO Reba Celsor noting that “pleased” might be a bit of a stretch: “Because sometimes companies overpromise and underdeliver, and there’s a little feeling of that, so we’re working to make sure we’re holding them accountable to the agreement.” I’m not so sure this is an atypical experience for any hospital EHR implementation. Go-live teams are welcome to weigh in.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Amwell co-founder and former co-CEO Roy Schoenberg, MD, MPH launches Aileen, an AI companion for seniors that will also offer access to virtual care. He remains an executive director at Amwell.

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Virtual chronic care management company Omada Health expects to raise $158 million during its IPO next week, which would give it a valuation of $1.1 billion.


Sales

  • Harbor Regional Health (WA) will transition to Meditech Expanse through the company’s MaaS subscription model.

People

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Wolters Kluwer promotes Greg Samios to CEO of its Health division.

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CVS Health names Ravi Patel, MD (Oak Street Health) VP and chief health informatics officer for healthcare delivery.

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Jay Sultan (Tegria) joins Motive Medical Intelligence as EVP of product strategy and management.


Announcements and Implementations

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Houston Healthcare (GA) will move from Meditech Magic to Epic as a part of its recently approved integration with Emory Healthcare (GA).

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Boone County Hospital in Iowa goes live on Meditech Expanse.

Several providers and government agencies within Austin and Travis County in Texas connect to Watershed Health’s health information exchange and care coordination platform.

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UF Health St. Johns (FL) implements Epic.


Government and Politics

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DoD health officials share several IT updates at a recent State of the Federal EHR event, noting that virtual visit capabilities will soon be implemented across the department and US Coast Guard, and that it is working with the VA on a joint tele-critical care application. Plans to eventually add ambient dictation capabilities to MHS Genesis are also in the works.


Privacy and Security

BayCare Health System (FL) will pay $800,000 to settle potential HIPAA violations related to a 2018 data breach involving an unauthorized user who accessed a patient’s medical records, took photographs of them, and videoed themselves scrolling through the record on a computer screen. An unidentified individual then called the patient to let them know about the breach.


Sponsor Updates

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  • Cardamom Health staff work with the United Way of Dane County to assemble 500 snack packs benefiting Rise Wisconsin.
  • Capital Rx will present at the AMCP Mid-Atlantic Day of Education May 30 in Falls Church, VA.
  • The “MSSP 1337” podcast features Fortified Health Security CISO Russell Teague.
  • Infinx releases a new episode of its “Revenue Cycle Optimized” podcast titled “From Paper to Patient-Ready – How Chesapeake Medical Imaging Cut Processing Time from Days to Hours.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

EPtalk by Dr. Jayne 5/29/25

May 29, 2025 News 8 Comments

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As someone who has had to sit through entirely too many training sessions about the importance of protecting your laptop when you’re in public, I couldn’t help but stop and take a picture when I was changing planes and came across this unattended backpack and laptop. It was at a gate where the flight was apparently canceled and there was literally no one around who might have been watching it. I scanned the area pretty thoroughly to see if anyone was watching before walking up to it suspiciously to see if it was actually connected to a meeting. No one confronted me, so I sat nearby for a full 10 minutes before I saw someone come out of a nearby restaurant and walk to this row of chairs. Today may have been their lucky day as far as no one messing with it, but I can’t believe someone would take that risk.

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I was back on the patient side of the equation this week, leading myself to ask yet again, “Why are what should be straightforward healthcare processes at an allegedly world-class facility so terrible?” I’ve been to this “center of excellence” before and had previously been punked by the check-in kiosk that hides on the wall behind the door through which you enter, so I thought I’d be ahead of the game and immediately turn around and check myself in. It was seamless until I got to the part that told me I needed to go to the registration desk to complete my registration. The registrar had her back turned and was having a personal conversation with someone who was working on the printer behind her, which was unfortunate as she had several patients in front of her waiting for service. Once I finally made it to the desk, I was given a blank form to fill out that didn’t even have my patient identifier information on it. I guess we haven’t learned anything about preventing errors by generating those forms directly from the EHR so they’ll have the headers on them. Instead, I had to write my name and date of birth on both sides. I guess I can understand people not wanting to print out the forms if they have a lot of no-shows, but considering that most of us schedule this particular visit several months in advance and it’s nearly impossible to reschedule them, I’d bet they don’t get a lot of people that fail to arrive.

I completed the form and took it back to the desk, where I was told to sit down and keep the form and the clipboard until someone came to take me to the back. I was sure that she hadn’t told me to keep it, and I watched her do the same with several people who came behind me, so I felt a little better about not having forgotten the proper instructions for the form when I received it. I also watched two more people try to turn in the form at the desk and be told to “just keep it.” When the staff member came from the back of the facility to collect me, the registrar interrupted him and asked if he wanted some of the food she had brought and now had on her desk. I wish I could have seen my face at that point, because I’m sure the fact that I thought the whole interaction was unprofessional would have been obvious. As the tech walked me to the changing area, he commented that, “It looks like you missed part of this form,” but didn’t ask me to complete it. I was kind of baffled, since I knew I completed every box and double checked the form.

In the changing area, the tech failed to give me the correct instructions for double gowning, which didn’t register until he had left the room. Fortunately, I’ve had this procedure before and knew what to do, but had I been new to this corner of healthcare I guess I’d have either done it incorrectly or had to step out and try to find someone to ask. I sat for a bit in the changing area waiting for someone to get me again and was taken to the area where IV access is placed. There were two other patients waiting, which is unusual for this subspecialized part of the facility. One of the patients asked if I knew what time it was, since none of us had watches. I told her the time I left the changing area and she said it was already 30 minutes past her test time, but no one had mentioned a delay. She finally flagged down a staff member to ask for a blanket and asked what was going on, and we were told there had been an emergency and they were running late. I couldn’t help but think about all the “service recovery” training I have been through over the years and how little things like advising patients of delays make all the difference. And maybe offering blankets to all the patients sitting there in gowns, and not just the one who specifically asked for it, might have been nice, too (especially since you were going to the blanket warmer anyway).

The tech finally came back to attempt my IV and asked me where I wanted it, then made it clear that he felt inconvenienced by what I said, since it was opposite the side of the chair where a table had been placed for his supplies. He told me, “You’ve got nothing over here,” and just stared at me – so I told him he could try the other arm if he needed to. It would have been nice if he’d actually said something more akin to, “I’m not finding anything that’s ideal for the contrast medium we have to use. Would you mind if I looked on your other arm?” It isn’t that hard of a thing to say. When he finally placed the IV and walked away, my new friend in the waiting area commented, “Well, isn’t he just Mr. Personality?” He came back again to ask me how I had my gowns on, I suppose after realizing that he didn’t tell me what to do.

Finally, the other patient was called back for her test, and eventually a different staffer came to get me. I’ve had this imaging study done nearly a dozen times and could tell the table wasn’t quite set up properly. I didn’t say anything, but instead wound up waiting in an uncomfortable position while she bustled around the room finding the rest of the padding and draping she needed to get me set up. The procedure itself went off without a hitch (at least as far as one can tell when they’re inside the claustrophobic coffin of truth for a good hour), except for the part afterwards where the staffer wanted to remove my IV while I was just standing there. I guess she’s never had a patient pass out at the sight of blood or feel woozy while their blood vessels are being manipulated and suggested I’d prefer to sit down first. She then told me that, “There was a form that the front desk was supposed to give you, and I’ll need you to fill that out now,” and took me back to the internal waiting room. I suppose the registrar being busy chatting with the printer guy and offering her breakfast to others prevented her from making sure the correct contents were on the clipboard. Having that form would also have been the prompt to tell the first tech which procedure I was having, which theoretically should have reminded him to tell me how to gown.

Although this form already had my name and medical record number on it, it asked no less than 14 questions that were answerable by data that was already in the EHR. The tech told me, “If you don’t know the exact answer, just guess,” which always blows me away in healthcare – and doubly so when the actual information (such as the date when I last had this imaging study done) is in the chart. Knowing that the radiologist would be pulling up my previous scans for comparison and wouldn’t be inconvenienced, I wrote “in EHR” on a couple of blanks out of frustration, which I admit made me feel a tiny bit better. I did wonder if the radiologists knew that the techs were telling people to “just guess” on what’s supposed to be a clinically important form, but maybe it’s not as important as we’ve always thought it was.

Of course, many of the issues I just pointed out are small things, but as a physician who has spent the better part of three decades delivering care, this isn’t what I would expect for my patients or for myself. The majority of patients can’t just go elsewhere if they’re unhappy with the service they’re receiving because of network provider contracts and financial limitations. Not to mention, if you’re involved in an ongoing plan of care at a particular facility, the emotional pain of change often does not outweigh the pain of same. The issues I encountered are particularly sad because these things are fixable without too much cost or effort and might make all the difference for patient safety and satisfaction. For any readers who might find themselves on the non-patient side of the imaging equation, I encourage you to see how your facility stacks up with a few suggestions:

  • Give patients the instructions needed to streamline their visits. If you want them to keep a form and clipboard, tell them to do so. It was easy for me to pop up to the desk and be told to keep it, but less easy for the elderly patient with the cane. Double check the clipboard to be sure it has everything needed.
  • Don’t tell a patient they failed to fully complete a form when the problem is that the form itself is missing.
  • If your job is to make sure patients are gowned appropriately for a procedure, make sure you know what procedure they’re having.
  • Don’t make patients feel bad about their anatomy. Those of us with sad little veins already know it and can’t do anything about it.
  • Critically evaluate all data collection forms being used in your process. Consider preprinting them with patient headers to reduce errors and make it easier for patients. Where clinically important information is collected, prepopulate it from the EHR (when possible) to ensure accuracy. If you think it’s OK for patients to “just guess” at the answers, consider the importance of the form.

Last, but not least: Make patients feel like they’re important and not a distraction. You have no idea whether you’re seeing them on what might turn out to be the worst day of their life – and they deserve your attention.

Have you had a recent patient-side experience, and did it meet your expectations? Any advice you’d offer the facility? Leave a comment or email me.

Email Dr. Jayne.

News 5/28/25

May 27, 2025 News Comments Off on News 5/28/25

Top News

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Coalesce Capital acquires Das Health, a health IT software and services business based in Tampa, FL.

Once primarily focused on the ambulatory space, Das has expanded to health systems and senior care through its acquisitions of Itentive, VCPI, and Randall Technology Services.


HIStalk Announcements and Requests

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The majority of poll-takers are in favor of EHR vendors being required to provide data access to competing applications with shared customer consent.

New poll to your right or here: Have you ever used a digital physical therapy tool as part of your recovery? With Hinge Health’s IPO in the news and competitors like Luna, Sword Health (rumored to be prepping for an IPO later this year), and Kaia Health seemingly gaining traction, I’m wondering if providers are pushing them or payers are the more typical conduits. Share your experience by leaving a comment.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Digital healthcare software and services vendor Healthcare Triangle forms new subsidiary QuantumNexis through the acquisition of Niyama Healthcare, which specializes in AI-enabled digital mental healthcare, and Ezovion Solutions, which offers EHR and smart hospital management tech.

23andMe will delist and deregister from the Nasdaq. The consumer genetics testing and research company filed for bankruptcy in March and sold the majority of its assets to Regeneron Pharmaceuticals earlier this month.


Announcements and Implementations

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The Boulder County Family Resource Network (CO) launches an online social services resource tool using software from Findhelp.

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In England, Birmingham Women’s and Children’s NHS Foundation Trust implements Epic.


Privacy and Security

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Kettering Health (OH) acknowledges it was the victim of a ransomware attack last week and announces that it has restored its clinical communications and radiation oncology systems. It expects the rest of its network to be up and running soon.

Healthcare cybersecurity leaders are unprepared for AI-enabled physical threats to their facilities, according to a new study from Black Book Research. Seventy-one percent of hospital survey respondents say they are unprepared for things like sensor spoofing or deepfake badge credentials, while just 18% say they have a strategy in place to mitigate this new type of digital manipulation.


Other

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A patient catches their therapist using ChatGPT during a virtual session after the therapist mistakenly enables screensharing: “This led to a very surreal session in which out of sheer shock I also ended up basically cribbing from ChatGPT in my responses. For example, I’d say something, he would type it into ChatGPT, it would return a result, like a summary of ‘Cognitive Flexibility,’ and then because I could see his screen, I would say something like ‘I guess I could be more flexible…’ and he’d say, ‘Yes! Exactly!’”


Sponsor Updates

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  • AdvancedMD staff volunteer at several charitable organizations, including the St. Vincent De Paul Dining Hall, during the company’s Day of Caring.
  • Agfa HealthCare North America reports strong Q1 2025 momentum with major enterprise imaging expansion and strategic customer wins.
  • Fortified Health Security names Rachel Bryant and Danika Miles marketing coordinators.
  • Wolters Kluwer Health receives for the 14th consecutive year the NorthFace ScoreBoard Service Award for achievements in customer support by its Ovid and Lippincott customer service organizations.
  • Capital Rx releases a new episode of “The Astonishing Healthcare Podcast” titled “The Evolving Health Benefits Market: Everyone is Getting Smarter, with Mike Tate.”
  • Tegria will present at the International Performance Management Institute Healthcare IT Institute June 9 in New Orleans.
  • Waystar will exhibit at the 2025 HFMA Region 1 Annual Conference May 29-30 in Uncasville, CT.
  • Clinical Architecture releases a new case study featuring LifePoint Health titled “From Fragmented to Future-Ready: How Data Governance Fueled Clinical Transformation.”
  • CloudWave will exhibit at the E-Health Conference and Tradeshow June 1-3 in Toronto.
  • DrFirst is now accepting nominations for its 2025 Healthiverse Heroes Award.

Black Book Research’s latest survey reveals the top technology vendors driving Medicare Advantage five-star ratings amid heightened CMS audit standards, including the following HIStalk sponsors:

  • Arcadia (population health management)
  • InterSystems (interoperability and data integration)
  • Redox (interoperability and data integration)
  • Inovalon Quality Intelligence (quality measure management and analytics, audit readiness and compliance management)

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

News 5/23/25

May 22, 2025 News Comments Off on News 5/23/25

Top News

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Digital physical therapy company Hinge Health raises $273 million during its IPO, giving it a $2.6 billion valuation.

The San Francisco-based company has raised more than $1 billion since launching in 2014.


HIStalk Announcements and Requests

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Welcome to new HIStalk Platinum Sponsor Fortified Health Security. As a managed security service provider, Fortified offers a broad range of advisory and security operations center (SOC) services that help organizations throughout the healthcare ecosystem protect patient data and reduce risks. Working alongside their clients, Fortified builds customized programs for healthcare organizations that leverage their prior security investments and current processes while implementing new solutions that strengthen their security posture over time. Thanks to Fortified for supporting HIStalk.


Sponsored Events and Resources

Live Webinar: June 18 (Wednesday) noon ET. “Fireside Chat: Closing the Gaps in Medication Adherence.” Sponsor: DrFirst. Presenters: Ben G. Long, MD, director of hospital medicine, Magnolia Regional Health Center; Wes Blakeslee, PhD, vice president of clinical data strategies, DrFirst; Colin Banas, MD, MHA, chief medical officer, DrFirst. Magnolia Regional Health Center will describe how its Nurse Navigator program used real-time prescription fill data from DrFirst to identify therapy gaps and engage patients through timely, personalized outreach. The effort led to a 19% increase in prescription fills and a 6% drop in 30-day readmissions among participating patients. Attendees will learn why prescribing price transparency is key to adherence, how real-time data helps care teams support patients between visits, and how Magnolia aligned its approach with value-based care and population health goals.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Sources say that private equity firm Blackstone is the frontrunner in acquisition offers for revenue cycle company AGS Health in what could be a $1 billion deal. Parent company EQT began considering strategic alternatives for AGS last September.

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Truepill (white label digital pharmacy), Veritas (genetics), LetsGetChecked (home testing kits), and Alto (prescription delivery) come together to form Fuze Health. LetsGetChecked acquired Truepill in 2024 for $525 million, $25 million of which was cash.

Acute care telehealth company Equum Medical acquires the virtual clinical services of VeeOne Health. VeeOne will focus on its remaining service lines that include ambulatory care, virtual nursing, remote patient monitoring, hospital at home, and acute inpatient care.


Sales

  • Dallas-based AccentCare will implement Netsmart’s CareFabric platform within its medical group.

People

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Michael Volpi (RWJBarnabas Health) joins Comport Consulting as VP of healthcare technology.

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Anish Arora (Cardinal Health) joins TigerConnect as VP of product.


Announcements and Implementations

TigerConnect announces GA of its CareConduit automated clinical workflow software.

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Wolters Kluwer Health develops Ovid Guidelines AI to help healthcare researchers and organizations develop clinical practice guidelines using agentic AI.

Innovaccer launches Innovaccer Gravity to help providers unify and glean insights from data and expand adoption of AI.


Government and Politics

The VA renews its contract with Oracle Health for another 12 months. The department renegotiated its contract with the company in 2023, turning a five-year agreement into five one-year terms.


Other

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Emory Healthcare’s Hillandale Hospital (GA) replaces all of its legacy computing devices with Apple products. The health system had already been using some Apple devices at its facilities. It decided to first pilot the all-Apple concept across one floor of its St. Joseph’s Hospital after clinicians noticed that Apple products were not impacted by CrowdStrike’s downtime debacle last year. Staff at Emory, an Epic customer since 2022, say Epic’s integration with Mac also helped to spur the project along.


Sponsor Updates

  • Medicomp Systems releases a new “Tell Me Where IT Hurts” podcast episode featuring Lynn Carroll, COO of HSBlox.
  • Wolters Kluwer Health offers new data from the fifth edition of its “State of Drug Diversion” report.
  • Nordic publishes a new research brief titled “Closing the AI governance gap: Build a strong foundation for success.”
  • Ellkay joins the Meditech Alliance as an innovator member.
  • Health Data Movers names Morgan Kent (Medhost) account manager.
  • Infinx forms a strategic advisory board to strengthen customer advocacy and innovation in healthcare.
  • Nordic joins Operation Song to empower veterans through music.
  • Optimum Healthcare IT releases a new episode of its “Visionary Voices” podcast titled “The Evolving Role of the CIO with Craig Richardville.”
  • Redox releases a new episode of its “Shut the Back Door” podcast titled “An AI agenda – Robots, rules, and really big questions.”
  • Rhapsody publishes a new customer story titled “Axia Women’s Health saved $300,000, replacing a standalone API engine with Rhapsody Corepoint.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

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  1. I dont think anything will change until Dr Jayne and others take my approach of naming names, including how much…

  2. I love the community health center that serves as my medical home, but they regularly ask me to sign forms…

  3. My mom was admitted to the hospital from the ED after she was diagnosed with multiple pelvic fractures. Two different…

  4. Many medical practices have become assembly lines, prioritizing throughput instead of personalized attention. In this case, patients are the widgets…

  5. Typical Big Health System experience. But the fraudulent charting is quite something. The higher-ups would care if they found themselves…

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