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Morning Headlines 8/14/20

August 13, 2020 Headlines Comments Off on Morning Headlines 8/14/20

Teladoc rival MDLive is preparing to go public next year

MDLive plans to launch an IPO early next year, encouraged by Teladoc’s announced $18.5 billion acquisition of Livongo.

CancerIQ Raises $5M in VC Funding, Adds Strategic Hires to Epic Integration Team

Precision medicine software startup CancerIQ will use a new $5 million investment to further scale its oncology-focused technology, add staff members to its EHR integration team, and seek out new genomics partners.

Craneware Plans Bumper Placing As It Eyes Acquisition Opportunities

Scotland-based Craneware will raise $100 million, about 20% of its market value, to fund potential acquisitions from a small number of opportunities it has identified.

Epic Systems Reverses Course On Mandatory In-Person Work Policy

Epic makes its planned return to campus optional, reversing its previous decision and allowing employees to work from home through at least the end of the year.

Comments Off on Morning Headlines 8/14/20

News 8/14/20

August 13, 2020 News 19 Comments

Top News

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Health Catalyst reports Q2 results: revenue up 18%, adjusted EPS -$0.15 versus -$0.21, beating Wall Street expectations for both.

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Health Catalyst also announced that it will acquire RCM software and services vendor Vitalware for $120 million in cash and shares. The purchase marks the company’s third acquisition this year, having acquired Able Health for $27 million in February and Healthfinch for $40 million last month.

The company also announced that Northwell Health has signed up for its Data Operating System analytics and applications platform.


Reader Comments

From Hope Springs Eternal: “Re: Ascension. Announced at an all-hands meeting Tuesday that the service desk, server, and network operations teams will be eliminated and outsourced to Accenture and HCL. The process will be completed by November 25, 2020, with affected associates getting severance and training assistance. I don’t know if the service desk calls will be handled in India as the coding now is.” Unverified, but also reported by a few folks on TheLayoff.com who noted that Ascension started down this path a couple of years ago.

From Ring Ring: “Re: CHIME. I’m hearing that it is looking to fully separate itself from HIMSS. Not necessarily news since they operate separately, but I’m more interested in the political presentation. Will CHIME no longer be held in conjunction with HIMSS and co-present the CIO of the Year award? Feels like there’s a story there, but I’m just not sure what it is.” Unverified.

From Demand Management: “Re: Medlio. What happened to them? We had them set up for our FHIR implementation and got the app downloaded and working, but now the app isn’t working and has been removed from the Apple store. The company’s website also doesn’t launch. We use TouchWorks and Medlio is still on their vendor list.” Medlio’s website is indeed down, their Twitter went silent a year and a half ago, and one of the founders seems to have taken a full-time job elsewhere, according to LinkedIn. Medlio has also been removed from the Allscripts app store, it appears. I’ve emailed the company but haven’t heard back. Seems like they would have let folks know if they are kaput.

From Daddy Sang Bass: “Re: Deep Purple. Begs the question, best rock bass player of all time?” My top five, in order: Chris Squire (Yes), John Entwistle (The Who), Geddy Lee (Rush), Geezer Butler (Black Sabbath), and Flea (Red Hot Chili Peppers). Honorable mention: Gary Thain (Uriah Heep), Carol Kaye (The Wrecking Crew), Mike Rutherford (Genesis), Paul McCartney (The Beatles), and Tony Levin (King Crimson). I can’t think of any contenders from newer bands, but I don’t claim to listen to many of them – maybe Joe Dart from funk band Vulfpeck.


Webinars

August 19 (Wednesday) 1:00 ET. “A New Approach to Normalizing Data.” Sponsor: Intelligent Medical Objects. Presenters: Rajiv Haravu, senior product manager, IMO; Denise Stoermer, product manager, IMO. Healthcare organizations manage an ever-increasing abundance of information from multiple systems, but problems with quality, accuracy, and completeness can make analysis unreliable for quality improvement and population health initiatives. The presenters will describe how IMO Precision Normalize improves clinical, quality, and financial decision-making by standardizing inconsistent diagnosis, procedure, medication, and lab data from diverse systems into common, clinically validated terminology.

September 3 (Thursday) 2:00 ET. “How Does A Global Pandemic Reshape Health IT? A Panel Discussion.” Sponsor: Intelligent Medical Objects. Presenters: Rob Wallace, chief product officer, IMO; Andrew S. Kanter, MD, MPH, chief medical officer, IMO; Lori Kevin, VP of enterprise IT and security, IMO; Sahas Subramanian, MCA, enterprise architect, IMO. As COVID-19 continues to spread, regulation changes, code system updates, and an increased reliance on technology are making it hard to stay on top of the many ways the pandemic is altering health IT. What’s more, we’re confronting challenges that rely heavily on technological solutions – like accurate reporting tools or telehealth adaptations – and we need those solutions now. The panel of subject matter experts across the enterprise will share insights on how the global pandemic is reshaping the health IT world.

Previous webinars are on our YouTube channel. Contact Lorre to present your own.


Acquisitions, Funding, Business, and Stock

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Waystar will acquire Medicare-focused revenue cycle technology vendor ESolutions in a deal that values the company at over $1.3 billion. Francisco Partners acquired ESolutions in January 2015.

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Care pathway automation company Lumeon raises $30 million in a Series D investment round, bringing its total funding to $79 million. The London-based company plans to expand its US presence.

Scotland-based Craneware will raise $100 million, about 20% of its market value, to fund potential acquisitions from a small number of opportunities it has identified.

AI-powered healthcare messaging vendor MPulse Mobile raises $16 million in a Series C funding round.

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MDLive’s CEO says the company plans to launch an IPO early next year, encouraged by Teladoc’s announced $18.5 billion acquisition of Livongo.


Sales

  • NorthBay Healthcare will implement PeraHealth’s Rothman Index patient surveillance technology at its two hospitals in Solano County, California.
  • Northwell Health (NY) selects Health Catalyst’s Data Operating System.

People

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LexisNexis Risk Solutions promotes Todd Garlitz to head of marketing for its healthcare business.

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Provider search and scheduling vendor Kyruus hires Jamie Kiggen (Yotpo) as CFO.

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Orleans Community Health (NY) promotes CIO Marc Shurtz to interim CEO/CFO.


Announcements and Implementations

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Philips announces GA of Rapid Deployment Equipment Kits to help ICUs ramp up patient monitoring capabilities in the event of a COVID-19 surge.

Medhost expands its price transparency solution to allow providers to comply with the requirement to publicly post charges for 300 shoppable services by January 1, 2021.


Government and Politics

DirectTrust President and CEO Scott Stuewe tells me via email that while the VA OIG’s report on HIE use blamed low Direct use in the VA on lack of training from DirectTrust, along with facilities whose community partners don’t use it, DirectTrust doesn’t offer end-user training. DirectTrust is a membership and standards body and relies on vendors to train users on their specific implementation of Direct Secure Messaging. The DirectTrust EHR Roundtable, in which VA participates, recognizes the variability in utilization and is creating a best practices guidelines document to advance usability and use of Direct Secure Messaging.


COVID-19

CDC warns that face masks that are equipped with exhalation vents, like those typically made for construction workers, are not effective for preventing coronavirus spread. A previous study found that “neck gaiters” that pull up from the neck to cover the mouth and nose are ineffective for the same reason they are comfortable – they don’t restrict air flow, making them even worse than not wearing a mask at all.

Cedars-Sinai tweaks a predictive analytics tool originally developed to forecast staffing needs to track hospitalization volumes, supplies, and confirmed cases. It also helps providers tailor treatments and pinpoint patients likely to be readmitted.

WHO says that even though health authorities in China have found coronavirus on the surface of frozen food, evidence does not indicate that food or the food chain is involved with virus transmission.


Other

Epic makes its planned return to campus optional, reversing its previous decision and allowing employees to work from home through at least the end of the year. The county public health department says the 50 complaints it received from Epic employees led it to ask questions about why the return to campus was necessary in light of the county’s emergency order that calls for remote work “to the greatest extent possible.”

The latest national analysis of telemedicine visits from The Chartis Group finds that utilization has fallen from its peak visit level of 50% in mid-April to between 18 and 20% as of late July. Virtual visits in COVID-19 hot spot states like Florida, Texas, and Arizona have remained above the national average.


Sponsor Updates

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  • Nordic volunteers help The River Food Pantry distribute over 100 pounds of curbside emergency food and supplies per household.
  • Gartner gives Dimensional Insight a high rating in the Gartner Peer Insights “Voice of the Customer: Analytics and Business Intelligence Platforms” report.
  • To help prevent readmissions, PatientPing partners with Real Time Medical Systems to offer skilled nursing and post-acute care facilities real-time care notifications and identification of high-risk patients.
  • Healthcare Growth Partners publishes its “HIT July 2020 Insights.”
  • In the UK, Bolton NHS Foundation Trust pilots Imprivata’s Identity Governance technology.
  • New Mexico’s Bernalillo County selects Netsmart’s CareManager technology to help coordinate care for people transitioning out of its correctional facilities.
  • Medhost expands its Price Transparency solution to help providers comply with the updated Price Transparency Policy from CMS.
  • Phynd receives Avia Health’s Vetted Designation for 2020 for its Phynd 360 provider data management platform and Phynd Provider Search software.
  • Central Logic will host the online AO2 Summit on September 15.
  • PatientPing partners with Real Time Medical Systems to reduce hospital readmissions from skilled nursing and post-acute care facilities.
  • Audacious Inquiry marks a decade as one of America’s fastest-growing private companies.
  • Empericus incorporates Wolters Kluwer Health’s Health Language Reference Data Management capabilities into its Health Intelligence EHR for athletes.
  • New data from Experity customer sites shows record urgent care patient volumes in July.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Contact us.

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EPtalk by Dr. Jayne 8/13/20

August 13, 2020 Dr. Jayne Comments Off on EPtalk by Dr. Jayne 8/13/20

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For many practices, it’s a COVID-related surprise and not necessarily a fun one. New national requirements for COVID-19 testing data went into effect August 1. Ordering physicians now have to supply demographic information to help public health agencies track the disease’s spread and identify areas that are seeing large number of cases.

The requirements were included in the Coronavirus Aid, Relief, and Economic Security (CARES) Act. It requires that laboratories that test for COVID or its antibodies report 18 data elements to HHS. Some of them don’t typically appear on a lab requisition, such as race, ethnicity, and county of residence. There are also “ask at order entry” questions to identify whether the patient is a healthcare worker, whether they are housed in a residential setting, whether they are pregnant, or if they have been hospitalized.

Labs are pushing back on practices to supply this information when tests are ordered rather than having to track it down manually. Depending on how up-to-date your EHR is and how well it supports the use of these fields during laboratory ordering, you may or may not be compliant.

I worked with several practices this week who were not compliant and were trying to become so after receiving complaints from their lab vendor. Fortunately, I was able to do some workarounds for the paper requisitions that accompany specimens, but I won’t be able to modify the lab interfaces without support from the vendor.

My participation in the ONC Tech Forum this week was interrupted by the crisis with the lab requisitions, although I would have stepped away and helped my client regardless of whether the conference was in-person or virtual. That’s one of the joys of doing what I do in healthcare IT, as I help practices and organizations navigate the many challenges that get thrown their way.

I was glad to hear National Coordinator for Health IT Don Rucker talk about the utility of health information exchanges in dealing with the COVID pandemic. He acknowledged that we have a way to go before we’re going to be able to make the most of data exchange and the ability to share patient information. He called out the ability for HIEs to receive data for organizations that might not be top of mind for care delivery, such as group homes and shelters. My state has a long way to go with regards to HIE, so I’m fairly convinced that having a truly functioning system that shares data from all physicians at any point before I retire is just a pipe dream.

This week has been all about preparing proposals for potential consulting gigs, so I’m actually looking forward to going back to the clinical trenches this weekend. What I’m not looking forward to are the hundreds of charts awaiting my signature for the shifts I worked prior to vacation. I tried to work on them while I was out of the office, but our Citrix platform is unstable unless you access it from the internal network. They don’t have any incentive to investigate the issue since it doesn’t matter to them how arduous the chart signing process might be. The ongoing message is for us to be happy we haven’t had pay cuts or layoffs, so most of us are just staying quiet. Such is the state of healthcare in the US these days, and my colleagues elsewhere are sharing the same kinds of stories.

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The American Medical Informatics Association has booked Anthony Fauci, MD for a special fireside chat at its Virtual Annual Symposium to be held November 14-18. The session will only available to registered conference attendees. I’m sure it will have a lot of people on the edges of their seats. The man was already a legend prior to COVID and having served as an advisor for six US presidents speaks for itself. I enjoy his matter-of-fact style and can’t wait to see what he has to say. Apparently I’m not the only one that likes his style since the Dr. Anthony Fauci Fan Club group on Facebook has over 150,000 members.

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A friend of mine knows that I’ve been checking out various virtual conferences since the pandemic started and invited me to visit something a little out of my subject matter area. The QSO Today Virtual Ham Expo was the gathering place for thousands of amateur radio operators over the weekend. I have to admit I really liked their platform. They had a virtual expo hall where you could see various “booths” and click on them for a virtual visit and even a live chat. Accessing speaker sessions was very easy even after the conference ended, with the sessions presented as embedded videos within the agenda.

Since amateur radio operators tend to be pretty techy, most of the videos I sampled had reasonably good production values and excellent audio. It was interesting to see how another industry is handling the problems we face, and with over 21,000 registrations, it’s certainly comparable to a healthcare conference.

A couple of friends at software companies say they are working on their own platforms for virtual user groups. I hope they are doing plenty of usability testing and focus groups with prospective attendees. I’ve been to good conferences and bad ones, and there’s definitely a negative impact if the tech isn’t good, the speakers aren’t prepared, or the background filters are doing funky distracting things.

Most of the vendor user groups that I’ve attended are part education, part rah-rah sessions to try to bond users to the company and help them forget all the crummy things the software does to them on a daily basis. It’s going to be hard to get that vibe going virtually unless they really work at it with specific engagement sessions and bulk-mailed swag like they did with the recent InTouch Health / Teladoc conference.

I’d love to hear from vendor folks about how they are planning to approach virtual user groups and the challenges they are facing. I promise to keep you anonymous. If you’re a potential attendee, what are you looking forward to or dreading with virtual conferences? Leave a comment or email me.

Email Dr. Jayne.

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Morning Headlines 8/13/20

August 12, 2020 Headlines Comments Off on Morning Headlines 8/13/20

HHS Announces Investments for Health Information Exchanges to Strengthen their Ability to Support State and Local Public Health Agencies

HHS announces a $2.5 million funding opportunity to help state and local public health agencies strengthen their connections to HIEs.

Health Catalyst Reports Second Quarter 2020 Results

Health Catalyst announces a Q2 revenue increase of 18%, as well as adjusted earnings per share that beat analyst expectations by $0.07.

Waystar to Acquire eSolutions, an Industry Leader in Revenue Cycle & Medicare Analytics

Waystar will acquire Medicare-focused RCM vendor ESolutions in a deal valued at over $1.3 billion.

Comments Off on Morning Headlines 8/13/20

Morning Headlines 8/12/20

August 11, 2020 Headlines Comments Off on Morning Headlines 8/12/20

Navin, Haffty & Associates and Engage Join Forces to Provide Clients Complete MEDITECH Solutions

Providence-owned Providence Services Group acquires Meditech-focused consulting firm Navin Haffty.

Lumeon Raises $30M in Funding to Support U.S. Growth

Care pathway automation company Lumeon raises $30 million in a Series D investment round that brings its total funding to $78.6 million.

Health Catalyst Announces Agreement to Acquire Vitalware, a Revenue Workflow Optimization and Analytics SaaS Technology Solution

Health Catalyst will acquire RCM software and services company Vitalware for an undisclosed sum.

mPulse Mobile Announces Closing of Series C Funding of more than $16 Million, Led by Optum Ventures

AI-powered healthcare messaging vendor MPulse Mobile raises $16 million.

Comments Off on Morning Headlines 8/12/20

News 8/12/20

August 11, 2020 News 18 Comments

Top News

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Providence-owned Providence Services Group acquires Meditech-focused consulting firm Navin Haffty.

Providence had previously acquired Meditech hosting and services vendor Engage, which will allow the combined companies to offer consulting, service desk, application support, staff augmentation, and technical services.

Providence also owns Epic consulting firm Bluetree and runs an Epic Community Connect hosting business.

The health system said last year that it planned to create a $1 billion business from its non-clinical investments. It  has 51 hospitals, over 1,000 clinics, and 120,000 employees.


HIStalk Announcements and Requests

Listening: new from Deep Purple, not excavated from a 1970s music vault along with related artifacts such as Hammond A-100s and Gibson SGs, but rather offering a fresh-sounding entry in the barren wasteland of new hard rock. It will be a certain nose-scruncher for most folks who were raised on Auto-Tuned singer-dancers and hip-hoppers, but let’s see how those musicians hold up after 50+ years, 21 albums, and one original member left (72-year-old drummer Ian Paice, a much lesser figure than former members Jon Lord and Ritchie Blackmore). Just turn it up to 11 and hope you end up being a cool septuagenarian like these grandpas who can take you back if you’ve been, or take you there if you haven’t. The part at 2:13 is a dead ringer for Yes’s “Starship Trooper.” 


Webinars

August 19 (Wednesday) 1:00 ET. “A New Approach to Normalizing Data.” Sponsor: Intelligent Medical Objects. Presenters: Rajiv Haravu, senior product manager, IMO; Denise Stoermer, product manager, IMO. Healthcare organizations manage an ever-increasing abundance of information from multiple systems, but problems with quality, accuracy, and completeness can make analysis unreliable for quality improvement and population health initiatives. The presenters will describe how IMO Precision Normalize improves clinical, quality, and financial decision-making by standardizing inconsistent diagnosis, procedure, medication, and lab data from diverse systems into common, clinically validated terminology.

Previous webinars are on our YouTube channel. Contact Lorre to present your own.


Acquisitions, Funding, Business, and Stock

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Private equity firm K1 Investment Manager makes a significant investment in Rethink Autism, which offers a development disabilities platform that includes assessment, treatment planning, e-learning tools, analytics, and practice management. Rethink recently acquired pediatric therapy telehealth provider TheraWe. Rethink’s co-founders came from a company that provided labels and tags for the retail clothing industry.

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Investors are noting that the combined market value of Teladoc and Livongo has dropped nearly $10 billion in the week since the former’s $18.5 billion acquisition of the latter was announced. Above is the one-year share performance of Teladoc (blue, up 188%), Livongo (red, up 212%), and the Nasdaq index (green, up 38%). It’s uglier over the past five days, where TDOC and LVGO have dropped 25% and 19%, respectively, since the announcement. 


Sales

  • New Mexico’s largest county will implement Netsmart’s CareManager for post-incarceration population health and care management.

People

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Clearinghouse operator Jopari hires Tom Turi (The SSI Group) as chief sales and marketing officer.


Announcements and Implementations

Stanford University’s Stanford Center for Health Education launches “AI and Healthcare,” an online, four-course certification program that will be taught by its medical school faculty. Courses in the Coursera program include “Introduction to Healthcare,” “Introduction to Clinical Data,” “Fundamentals of Machine Learning for Healthcare,” and “Evaluations of AI Applications in Healthcare,” which are followed by a capstone project. The only cost specified is the $79 per course Coursera certificate fee.

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Philips announces Virtual Care Station, a telehealth environment for public areas such as stores, libraries, and universities. The company developed the technology for the VA’s ATLAS program, which offers virtual clinics to American Legion and VFW posts.


Government and Politics

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I wondered what happened to former Rep. John Fleming, MD (R-LA), who President Trump appointed to the newly created position of deputy assistant secretary for health technology in 2017. He seemed uncertain about the job when it was announced, initially stating that he was interviewing to become national coordinator, but then admitting, “I think it’s the same or a similar position – I really don’t know.” He apparently didn’t last long there – President Trump appointed him to become Assistant Secretary of Commerce for Economic Development in 2018, and then in March 2020 he was appointed Assistant to the President for Planning and Implementation. I can’t find any evidence that his former ONC position still exists. I interviewed him in January 2018.

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Cerner VP of Strategic Growth Amanda Adkins, who took a leave from the company to seek a US House of Representative seat, wins the Republican primary and vows to defeat Rep. Sharice Davids, who is serving her first term. The healthcare platform of Adkins, a former state Republican party chairwoman, supports creating a national COVID-19 response plan and says the ACA is a failed experiment that increased cost. She says healthcare should be smarter, more transparent, and more affordable, but I haven’t seen her plan for achieving that.


COVID-19

Russia approves a COVID-19 vaccine that has not undergone widespread clinical trials and for which no Phase 1 and Phase 2 clinical trials data has been published, raising concerns that President Vladimir Putin may be placing national pride and political gain ahead of consumer safety. Another theory is that Russia is trying to goad the US into rushing its own vaccines to market or to confuse the issue following its rumored disinformation campaigns. Russia says it will start vaccinating teachers and medical workers this month with Sputnik-V, the name it chose for the vaccine that reflects the world’s surprise in October 1957 that the Soviet Union had launched the first artificial Earth satellite, which triggered a space race with the US.

Former FDA Commissioner Scott Gottlieb, MD notes that the US might get just one shot (pun intended, I assume) with a vaccine in a given season since it would be difficult to mount two vaccination campaigns in a short period. He says he would not take a vaccine like Russia’s that has been tested on only a few hundred people and says Russia is certainly not ahead of the US in that regard.

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The New York Times questions whether federal government newcomer and FDA Commissioner Stephen Hahn, MD has the fortitude and political savvy to stand up for patient safety under White House pressure to release a COVID-19 vaccine quickly. Hahn is not allowed to speak to the press by phone without having HHS spokesperson and longtime Trump supporter Michael Caputo on the line. FDA has been criticized for delaying approval of alternative COVID-19 diagnostic tests after CDC’s were found defective, allowing untested antibody tests to flood the market with minimal oversight, and for granting emergency use approval – revoked three weeks later – for using hydroxychloroquine in hospitalized patients.

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California public health director Sonia Angell, MD, MPH resigns for unspecified reasons, one week after the state reported that it had underreported new cases due to a technical issue with electronic lab reports.

Mexico’s high COVID-19 death count is understated because residents are justifiably afraid of hospitals. Mexico City’s hospitals report that 40% of patients who are admitted with confirmed cases die in house and half of those deaths occur within 12 hours of admission. People who die at home aren’t tested and thus aren’t counted as being among the country’s 53,000 COVID-19 fatalities, although Mexico reported 71,000 more deaths than were expected in the spring. President Andres Manuel Lopez has urged citizens to stay home and use religious amulets instead of going to the hospital, and 70% of people say they would not feel safe taking a loved one to the hospital, some because of conspiracy theories involving genocide and organ harvesting.

An eight-state review of COVID-19 cases in nursing homes finds that higher staffing levels – but not health inspection scores or quality measure ratings – are associated with fewer cases. I would be interested in seeing an expanded analysis that considers ownership since I would bet that for-profit homes, especially those owned by private equity-backed chains, fall short in areas like staffing levels and infection control.

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One-third of polled Americans, including more than half of Republicans, say they would not take a free FDA-approved COVID-19 vaccine. On a slightly optimistic note, a 1954 survey about the then-new polio vaccine yielded about the same result.

A new study by Johns Hopkins Bloomberg School of Public Health finds that an area’s density (population plus employment divided by land area) isn’t the primary driver of COVID-19 infection rates – it’s the degree of an area’s crowding into tight spaces, such bars, restaurants, sporting and entertainment events, and beaches. The authors believe that while density increases the incidence of close contact that theoretically should increase infection rate, that isn’t the case because people who live in dense areas are better at social distancing and wearing masks. They also conclude that evidence does not exist to support the move of city dwellers and businesses to the suburbs to avoid COVID-19.

The beginning of the end may be near for the fall 2020 college football season as the Big Ten postpones all fall sports, with football to be played in the spring if at all. The other four Power Five conferences haven’t announced their plans, although insiders say the PAC-12 has also decided not to play and doubts that spring football will happen either. 

University of Florida researchers detect live coronavirus in air samples taken up to 16 feet from hospitalized COVID-19 patients, raising the possibility of air-only spread, although the low viral quantities make it unclear whether people would likely become infected. The six-foot distancing recommendation assumes that only large droplets carry the virus. 


Other

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Epic delayed its mandatory employee return to campus after the county health department warned the company that “remote work” does not mean sitting alone in private, on-campus offices as Epic had interpreted. The health department told Epic that such action might violate the county’s order. They’ve asked Epic to justify why it needs employees to work from the office starting September 21, not mentioning the first wave of returnees that was to have taken place this past Monday or the 4,000+ employees that were already working voluntarily on campus.

In the Philippines, the government-owned universal health coverage insurer says the agency is losing $50 million per week due to corruption that is enabled by weak IT systems. The anti-corruption commission says that PhilHealth’s executives and employees are filing claims for non-existent patients, while hospitals are upcoding visits to obtain higher payment and are falsely claiming to be treating COVID-19 cases to obtain emergency funds. The agency denies charges that its executives pocketed $300 million last year.

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Two former employees of Talkspace, which offers text messaging based psychiatric counseling provided by contractors, claim that the company mines session transcripts for marketing purposes. Other former employees say that the company, which was getting stung by bad app store reviews, asked employees to create fake positive reviews and gave them burner phones to avoid getting caught. Talkspace’s executives deny the claims. Some of its contract providers complain that the company advertises 24/7 therapy even though it tells them they can set their own business hours; gives users a “I need help now” button that therapists must respond to quickly to avoid having their pay docked; and advertises therapy services even though a former version of its user agreement made it clear that it offers a “therapeutic conversation” but not “therapy.” The company charges $260 per month for unlimited asynchronous message response or $396 with four live, 30-minute sessions.


Sponsor Updates

  • Health Catalyst will participate in the virtual Verity Research HCIT/Services Conference on August 12, and the Canaccord Genuity Annual Growth Conference on August 13.
  • BioWorld profiles the use of Saykara’s voice-enabled mobile AI assistant at MIMIT Health, which reports a 500% productivity boost. 
  • CareSignal and Innovaccer partner to combine population health data technology and deviceless remote patient monitoring.
  • The Chartis Group promotes Laura Stearns to VP of talent development.
  • Norway’s Directorate of Health relies on Everbridge’s Public Warning software to alert citizens traveling internationally to mitigate COVID-19 risks.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Contact us.

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Morning Headlines 8/11/20

August 10, 2020 Headlines Comments Off on Morning Headlines 8/11/20

Shares In Senior-Focused Oak Street Health Jump 90% In Market Debut

Primary care company Oak Street Health’s IPO raises $328 million, earning it a $5 billion valuation.

Medix Launches Medix Technology, Combining Medix IT and Alidade Group to Offer Clients Expanded Tech Solutions

Medix merges two of its divisions to create Medix Technology, which will offer health IT recruiting, consulting, and integration services.

Navicent Health’s Virtual Hospital to let some COVID-19 patients receive care from home

In an effort to free up beds for the acutely ill, Atrium Health (NC) expands its “Virtual Hospital” to partner organization Navicent Health (GA), enabling some COVID-19 patients to recover at home with around-the-clock remote patient monitoring.

Sift Healthcare secures $2.8 Million in funding

Milwaukee-based healthcare payments software startup Sift Healthcare raises $2.8 million.

Comments Off on Morning Headlines 8/11/20

Curbside Consult with Dr. Jayne 8/10/20

August 10, 2020 Dr. Jayne 1 Comment

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I thought I had previously registered for ONC’s tech forum this week, but when I noticed I didn’t have any meeting information, I figured I should double check. Turns out I didn’t register.

I would have definitely remembered, because I thought their registration form was a little problematic. First, one of the required fields for registering is a Twitter handle. Of course, one could just put junk in that field, but I found it odd that it was the first field required past name and email address. Another required field was “Affiliation” without any indication of what they were looking for. Did they mean employer?

I’m becoming quite the connoisseur of virtual conferences and have enjoyed doing a few more of them than I might otherwise have done had travel been required. For those of us who foot the bill for our own conferences and education rather than charging it back to an employer, it’s all about making the most of your time and your travel resources.

Speaking of, I cancelled my hotel for HIMSS21 “spring edition” today and worked on making my reservation for HIMSS21 “roasting hot desert summer edition.” Unfortunately, my hotel of choice isn’t taking reservations just yet, but I was able to book a backup for reasonably cheap. Like Mr. H, I’m a little uncertain on exactly where the conference will take place since the official notice includes Caesars Forum and Wynn as venues as well as the expected Venetian-Sands Expo Center. I loved my stay at The Venetian a couple of years ago, but it’s not in my current budget. My new hotel is fully refundable, as was the previous one (and the credit was already showing up in my online account before I had booked the next reservation).

The flight is in my budget, however, as I’m sitting on several thousand dollars of unused plane tickets that were supposed to take me to all kinds of interesting places this year. Now the challenge will be to use them before they expire. Some airlines have been more generous than others in pushing their expiration dates well into 2022, but I anticipate more than one will just become a loss. I’ve found charities that you can donate miles to, but haven’t figured out a way to donate tickets since they’re supposed to be nontransferable. If anyone has ideas, let me know. I doubt I’ll be rescheduling my trip to the Vancouver area anytime soon, given the current status of coronavirus transmission in the US.

Once I finished moving my hotel reservation, I was in an administrative mood, so I spent some time trying to do forecasting for what I’ll be doing the rest of the year. It’s a difficult time to be an independent consultant. Earlier in the year, I watched six months’ of bookings evaporate in a single afternoon, and it hasn’t been easy replacing that business. Many of my ongoing clients are mid-sized organizations that are in dire financial straits as they wrestle with continued shortages of personal protective equipment and struggle to try to figure out how to kickstart their revenue streams during failed economic re-openings across the US. My larger clients are experiencing across-the-board project freezes after furloughing internal staff. They’re more likely to reactivate those staffers than to use an external consultant, which is understandable.

For those clients who are continuing to have me work, I’ve seen some fairly extreme layoffs and restructuring, with one client literally moving the work of two departed project managers onto the one remaining one. The remaining project manager is struggling under the workload, but is afraid to complain because he fears he might be next. As you can imagine, the project management that’s occurring is fragmented, behind schedule, and generally ineffective, because you simply cannot just pile work on people and expect them to work magic. I’ve had a couple of conversations with the director of the program management office about it, but she just throws her hands up because she doesn’t have the authority to challenge decision-makers who still want all the projects running.

It feels like everything we’ve learned about happy staff being productive staff has been thrown out the door in the last few months, and people are operating from a position of desperation. This is only being magnified as various parts of the country head back to school and working parents are trying to figure out how they’re going to juggle childcare with assisting children who are expected to learn at home. I have a lot of friends who are able to work their IT jobs from home and have been successful during the pandemic, but all bets are off when they’re expected to support their elementary aged students in virtual learning plans that have varying degrees of planning and forethought.

Despite industry players like Epic pushing to have workers return in person in the name of “culture,” it feels like most of the health system folks I speak with are happy to let people work at home as long as possible while making plans to jettison the soon-to-be-unused office space and its associated costs.

Two more of my physician friends made plans to close their offices this week. One was already struggling with health issues when the pandemic hit, and the stress has definitely worsened her condition. Another is retiring early to move in with her physician daughter to help with her grandchildren. Both of these physicians thought they had much more time in their careers. Their patients will certainly miss them.

The local health systems have all stopped acquiring practices and one has laid off dozens of physicians, so there wasn’t an option to sell the practices. Since they each carry several thousand patients on their panels, I’m not sure where all those patients are going to receive specialty care, and they only have the state-mandated 30-day notice period to figure it out.

We’re certainly living in strange times. Although my practice hasn’t had to lay anyone off, they’ve made it clear that physicians aren’t getting any extra money regardless of our insane patient volumes and that we should be happy we are employed and working a normal number of shifts each month. They did give generous bonuses to the staff, which we appreciate, but you would think physicians seeing an extra 20-30 patients a day might be worth a little financial boost. I suspect that more than one of us is planning to depart after the end of the year because you can only work at this pace for so long before you start to crack.

In the mean time, it’s all about keeping your chin up, your mask on, and putting one foot in front of the other. We’re all looking forward to the time when this pandemic is under control . We are crossing our fingers that it’s not going to be confounded by a hellacious flu season once we ease into winter. Normally we start our flu vaccination campaigns in September and October, so only time will tell on this one.

Are you preparing to cope with children learning at home? Have any good strategies to share with the rest of us? Leave a comment or email me.

Email Dr. Jayne.

Morning Headlines 8/10/20

August 9, 2020 Headlines 2 Comments

Improving VA and Select Community Care Health Information Exchanges

A VA OIG report on how VA facilities and their community providers use HIEs finds utilization lacking for a number of reasons, and that the Cerner switch-over will improve the ease of exchange among VHA, DoD, and community providers.

Samaritan still dealing with effects of malware two weeks later, slowly restoring applications

Samaritan Medical Center (ME) brings its EHR, PACS, medication management, and care communication systems back online after a July 25 ransomware attack.

Epic adjusts staff’s return to work time frame

Epic changes its Monday mandatory return to campus, allowing employees who feel that their personal situation makes it unwise for them to return safely to campus to continue to work from home while Epic awaits further guidance from the county health department.

Monday Morning Update 8/10/20

August 9, 2020 News 7 Comments

Top News

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VA OIG looks at how VA facilities and its community providers use HIEs.

The report finds that all 140 facilities have access to VA Exchange and VA Direct, but only 28 are using the latter because they weren’t offered training from DirectTrust or none of their community partners are using DirectTrust.

Twenty-two of 48 lower-acuity facilities still exchanging information via scanning, faxing, or mailing.

Users of Joint Legacy Viewer complain about cumbersome sign-on and poor data quality.

VA has 56 contracted VHIE community coordinators, but noted high turnover and engagement that “ranged from a high level of participation to little or no participation.”

OIG concludes that the Cerner implementation will improve the ease of exchange among VHA, DoD, and community providers.

The report recommends that the VA review barriers to using VA Direct, evaluate VA Exchange and VA Direct training programs, increase the number of community partners including other HIEs, and evaluate the work of the VHIE community coordinators. The VA accepted all four recommendations.


Reader Comments

From All the Marbles: “Re: newly rich Livongo executives. Does it even matter since they were all loaded before?” I’m speculating since I don’t know what it’s like having that kind of cash, but my reaction:

  • Assets, not income, makes you wealthy, since you then have financial autonomy that nobody can take from you. Whoever signs your paycheck could stop doing so tomorrow. These folks are set for life.
  • Everybody can find ways to spend ever-increasing amounts of money, but at some point pretty early in the wealth continuum, diminishing returns would kick in and the pleasure of buying a fourth house or third luxury car wouldn’t provide much of a thrill. I speculate that money makes things easier to some point, then starts making them harder and causes stress over losing a chunk of it via bad investment.
  • Self-made people with big fortunes feel the psychological need to prove that earning it wasn’t a fluke, so they rarely sit poolside like a trust fund brat knowing they can’t outspend their interest and instead try new ventures (either the rich-person’s hobby kind or something a team can run day to day for them).
  • I suspect rich, older folks realize that you don’t see hearses pulling U-Hauls, so they look for benevolent ways to publicly spend their money instead of bringing out the worst in squabbling, greedy family members.
  • Everybody has some magic number that, given their personal expenses and ambitions, would allow them to live out their days comfortably free of job worries. In that sense, just as time is money when you’re making it, money is time when you want to stop making it. That might be a $1 million net worth for one person or a $50 million net worth for another and the combination of risk taken, luck, and the time value of money is what will or won’t  you there, hopefully in time to enjoy the result. I suspect that every one of those newly minted Livongo centimillionaires passed that point long ago, so while I’m sure they are thrilled to be sitting on an even larger embarrassment of riches today than last week, it won’t change their daily lives.

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From Prime Spot: “Re: hospital parking. Lots of Twitter chatter about how it’s expensive and unfair to charge patients and families to park.” Hospital parking is always a mess, and I was shocked the first time I took a job with a health system that charged employees and even visitors for parking. My reactions then:

  • Hospitals never have enough parking due to an absurdly large number of employees, doctors coming and going, patients and visitors coming in for ambulatory services on the same campus, and car-driving salespeople running around all over the place. We did an analysis of where employees and visitors were parking off campus and it was shocking — they would walk a half-mile to park in a residential neighborhood, either to find an available space or to avoid paying.
  • Sometimes as an employee you can’t get a spot even though you’re paying monthly for one, and if you’re really unlucky, you might get relegated to offsite parking that involves a bus ride each way that isn’t nearly as nice as  its off-airport counterpart
  • Hospital and university transportation services departments, like most bureaucracies, keep finding new ways to spend money on employees, vehicles, and infrastructure because they seem themselves as generating big profit, and all of that profit comes from permits and tickets.
  • Hospital garages and parking lots are often located in areas where unrelated parking is in high demand or as part of a school where students will take up any available space, meaning that visitors wouldn’t get a spot if the per-hour charge wasn’t a deterrent to those with less motivation. Hotels charge paying guests $40-80 for overnight valet parking given the same demand with lack of alternatives.
  • Hospitals sometimes don’t own their on-campus garages or contract out parking / valet services (I always picture mob involvement).
  • It’s always funny that despite all the ways hospitals extricate money from patients under sometimes questionable circumstances, the only services for which bitter comparisons are made are parking and cafeteria.
  • I personally would avoid on-campus appointments whenever possible, foreseeing sitting in traffic amidst impatient employees and lost visitors and then hiking quickly knowing I’ll be late (assuming I even know where I’m going from the bowels of the parking garage, like the “follow the yellow lines to the blue elevator, go up one floor, then cross the annex bridge and go down one floor” kind of hospital directions). I don’t like having my first aggravating customer experience before it even begins. Buy a dying mall and stick your doctors there.

HIStalk Announcements and Requests

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HIMSS21 attendance is, for the most part, out of the control of HIMSS and instead will be driven by pandemic status, poll respondents say.

New poll to your right or here: For those assigned to work from home: would you return to campus if the company required it in the next few weeks? Basically a yes/no answer is the only one an employer will offer, so do you feel strongly enough about not returning that you’ll accept termination for refusing?

Thanks to the following companies that recently supported HIStalk. Click a logo for more information.

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Several readers saw my mention of new Donors Choose projects and sent generous donations to fund another round of them, with their dollars boosted by matching funds from my Anonymous Vendor Executive as well as third-party matching sources. Here’s what I fully funded:

  • A document camera for Ms. E’s elementary school class in Salinas, CA.
  • A webcam, laptop stand, and wireless keyboard for Ms. H’s elementary school class in Timbo, AR.
  • Lighting, headset, device mount, and easel for Mx. Smith’s third grade class in Las Vegas, NV.
  • Digital resources for Ms. G’s elementary school class in Seagoville, TX.
  • Digital resources for Ms. D’s kindergarten class in Hoskinston, KY.
  • Five headsets for Ms. S’s elementary school class in Santa Ana, CA.
  • Daily journals for online sharing for Ms. M’s second grade class in Oxnard, CA.
  • Math manipulatives for remote learning for Ms. S’s elementary school class in Waco, TX.
  • Classroom supplies for Ms. D’s middle school class in Collinsville, IL.
  • Flocabulary vocabulary learning for Ms. H’s elementary school class in Las Vegas, NV.
  • Digital resources for Ms. R’s elementary school class in Philadelphia, PA.
  • Agriculture books for Ms. J’s middle school class in Kinston, NC.
  • Math manipulatives for Ms. F’s elementary school class in Wyandanch, NY.
  • 50 take-home library books for Ms. C’s elementary school class in Calumet City, IL.
  • 25 sets of headphones for Ms. S’s elementary school class in Houston, TX.
  • A document camera for Ms. E’s elementary school class in Steelton, PA.
  • Remote video learning equipment for Ms. R’s elementary school class in Oklahoma City, OK.
  • Social distancing and teaching supplies for Ms. B’s elementary school class in Irving, TX.
  • A document camera for Ms. T’s elementary school class in Apopka, FL.
  • Sight word games for at-home use for Ms. C’s elementary school class in Hempstead, NY.
  • A webcam, microphone, and earphones for online instruction for Ms. T’s middle school class in Chicago, IL.
  • Online language proficiency tools for Ms. M’s elementary school class in Fairdale, KY.
  • Digital social studies content for Ms. K’s middle school class on Connellsville, PA.
  • Lighting for teaching virtual classes for Ms. T’s elementary school class in Mission, TX.
  • STEM kits for Ms. A’s kindergarten class in Sacramento, CA.
  • Headphones and a USB camera for Ms. N’s elementary school class in Harbor City, CA.
  • A USB headset for Ms. B’s elementary school class in Kenner, LA.
  • Take-home math materials for Ms. H’s elementary school class in Madera, CA.
  • 20 magic boards and binders for Ms. M’s elementary school class in Chicago, IL.
  • Math and science books for recording for online lessons for Ms. P’s elementary school class in Philadelphia, Pa.

Webinars

August 19 (Wednesday) 1:00 ET. “A New Approach to Normalizing Data.” Sponsor: Intelligent Medical Objects. Presenters: Rajiv Haravu, senior product manager, IMO; Denise Stoermer, product manager, IMO. Healthcare organizations manage an ever-increasing abundance of information from multiple systems, but problems with quality, accuracy, and completeness can make analysis unreliable for quality improvement and population health initiatives. The presenters will describe how IMO Precision Normalize improves clinical, quality, and financial decision-making by standardizing inconsistent diagnosis, procedure, medication, and lab data from diverse systems into common, clinically validated terminology.

Previous webinars are on our YouTube channel. Contact Lorre to present your own.


Sales

  • NIH will extend its use of OpenText’s Content Suite and AppWorks for electronic document management and workflows.
  • Transaction Data Systems chooses Waystar for claims processing by its independent pharmacy customers.

People

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Mee Memorial Healthcare System (CA) promotes Rena Salamacha, MS to CEO. She previously served as IT director, CIO, and chief strategy and technology officer, COO, and interim CEO.

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Lisa Crymes, MBA (Change Healthcare) joins Preventric AI as chief marketing officer.


Announcements and Implementations

Elsevier expands its integration of its ClinicalPath (formerly Via Oncology) oncology decision support tool with Epic, including launching from Epic using SMART on FHIR, applying cancer staging data from Epic, navigating within Epic, queuing up treatment within Beacon protocols to reduce manual order entry, and documenting details as a note.


COVID-19

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A New York Times analysis of CDC’s count of higher-than-expected death counts – probably caused by COVID-19 along with the situations it has created – at over 200,000 from March 15 through July 25 versus the official count of 161,000. This is a good full-impact number that would include the pandemic’s effect on stress, failure to seek medical care for other conditions, financial challenges, and failure to correctly account for deaths. I assume that it this number would also be subject to undercounting given the presumable decrease in deaths by accidents.

The field hospital created at Sacramento’s Sleep Train Arena sees just nine patients in 10 weeks, with $12 million in cost from rent paid to the Sacramento Kings, facility upgrades, and payment to 250 staffers. One traveling nurse company billed $428,000 to provide five pharmacists and five pharmacy technicians. Those involved say there was never a real plan on how to integrate with possibly overburdened hospitals and the state admits that it should have used local data to determine how to set up its 15 field hospitals.

Bill Gates says US COVID-19 tests are “complete garbage” because of delays in getting results, suggesting that paying companies for them only if the results come back in 24-48 hours would “fix it overnight.” He is optimistic overall, however, predicting that diagnostic and therapeutic innovation in the “rich world” will end COVID-19 by the end of 2021, with the rest of the world following a year later. However, he says it will take years to bring the global economy back to the levels of early 2020. He also notes that he would want remdesivir or dexamethasone today if hospitalized for coronavirus, but in 2-3 months the tool chest will expand with other antivirals and antibody therapy.

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It’s been a busy COVID-19 week for one Georgia high school:

  • The school suspended two students for taking a photo that showed a packed school hallway and sharing it to social media.
  • After a national outcry, the school lifted the suspensions.
  • Six students and three employees reported to the school that they had tested positive.
  • Two brothers who reported experiencing symptoms were found to have gone to school Monday without wearing masks or social distancing, with a family member saying they didn’t realize the severity of the virus and weren’t encouraged to wear masks.
  • The school moved to distance learning only for Monday and Tuesday while awaiting the results of contact tracing. They have told parents that they will notified Tuesday evening whether in-person instruction will resume.

Other

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Epic changes its Monday mandatory return to campus, allowing employees who feel that their personal situation makes it unwise for them to return safely to campus to continue to work from home while Epic awaits further guidance from the county health department. Epic says Cleveland Clinic, a public health expert, and an epidemiologist are reviewing Epic’s plan, which originally called for bringing the first group of employees back to their offices on Monday and all employees working on campus by the end of September except for those at high risk, who could request an extension through November 2.

China’s Communist Party newspaper warns readers to “beware of health-tech firms’ snake oil,” which is pretty good advice. Its points, as written by a health policy lecturer in the London School of Economics:

  • Big US tech companies have promised that analytics and AI will reduce costs and improve outcomes, but individual patient data is subject to subjective clinical judgment and is often plagued with missing records and lack of standardization.
  • Those big US tech companies don’t know much about healthcare, and they rarely back up their black box algorithms with studies that prove their value.
  • Predictive models are only as good as the data they are given, and since their assumptions are based on what is already know, they are best at reviewing the past and present rather than predicting the future.
  • AI developers are, intentionally or not, just as biased as the rest of us, and using current healthcare data makes those systems prone to replicating past failures and successes.
  • Hospitals and regulators shouldn’t just turn over patient data to developers – they should be actively involved in the design and deployment process.

Sponsor Updates

  • The Dealmakers Podcast features PatientPing co-founder and CEO Jay Desai.
  • Pure Storage’s Pure Good Foundation celebrates its fifth anniversary and announces that it has raised $2.3 million for charitable contributions.
  • The Voice First Health Podcast features Gabe Charbonneau, MD and his use of the Saykara AI Assistant.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Contact us.

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Weekender 8/7/20

August 7, 2020 Weekender 1 Comment

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Weekly News Recap

  • Private equity firm Blackstone acquires 75% of Ancestry for $4.7 billion, which includes the DNA information of 18 million people.
  • Teladoc reaches an agreement to acquire Livongo for $18.5 billion, digital health’s biggest deal ever.
  • Epic announces plans to return employees to campus by September 21.
  • Siemens Healthineers will acquire oncology technology vendor Varian Medical Systems, which includes several software products, for $16.4 billion.
  • Virginia will become the first state to use the Covidwise exposure notification app from Apple and Google.
  • CDC Director Robert Redfield, MD tells a House coronavirus committee that CDC was not involved in HHS’s decision to replace its COVID-19 hospitalization data system to a contractor-developed HHS system.
  • Allscripts notes in its earnings call that the US Department of State’s 450 clinicians will use its TouchWorks and FollowMyHealth systems in its role as a subcontractor.

Best Reader Comments

[On Epic’s mandatory return to campus] Most egregious, for a company that beat into me from day 1 that I must make clear recommendations supported by data, they have no data. They released multiple products during the pandemic while working from home. Support ticket closure rates are up 10% in some applications. They have no metric for productivity, but are willing to die on the hill of “magical, spontaneous hallway conversations.” They’ve failed to create a culture that can exist outside of their physical workspaces; I was part of the very first inter-office chat pilot at Epic – Skype in 2017 – and had to fight tooth-and-nail for its roll-out. Even during non-pandemic times, I primarily called into my on-campus meetings because getting there would’ve taken 15 minutes. This is an abject failure of leadership from Judy, Carl, and the rest of the executive team. (Ex-Epic)

Bill Gates used to say that early on in the life of Microsoft, he used to eyeball how many cars were in the parking lot when he left (which often used to be late in the evening/night) to get a sense of how hard his people were working. He later admitted that it was a rather naive and inaccurate way of measuring productivity. And that was 40 odd years ago! Well, Bill G and Microsoft grew up! Seems like Judy and Epic haven’t. (Ghost_Of_Andromeda)

[On Teladoc’s acquisition of Livongo] Mr. Tullman and Mr. Shapiro poised to cash out (again). As has been proven with Allscripts and now here, it’s easier to raise money for a startup than it is to actually run a company. (It’s All Good)

[On Teladoc’s acquisition of Livongo] No quarterly profit ever and an 18.5 billion price tag… Is there that much waste reduction in the US healthcare non-system to account for such strange valuation? (Eddie T. Head)

Siemens acquires Varian. Ggreat news for Varian shareholders. Sad to see another technology company move to non-US ownership. Will be interesting to see how things shake out when Siemens decides to “integrate” the business. (Robowriter)


Watercooler Talk Tidbits

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Readers funded the Donor’s Choose teacher grant request of Ms. S in Philadelphia, who asked for carpet and bean bag chairs to create a reading center for her after-school kindergarten program. She reported in February, “When my students first saw the new rug and bean bags in the library area, they asked me, how did we get that in our class? Can we keep it? I answered them how Donors Choose helped us get a funder to donate what we needed. They were surprised that a stranger gave us money . They were super excited and wanted to lay down on the rug to read. We follow D.E.A.R. (drop everything and read) in our schedule. With the new cozy area, the students are more interested in literature. The students enjoy sitting in bean bags, or laying down on the rug to read. They go and pick a book of their choice and start reading enthusiastically. We also use the rug to play different games, practice the numbers and the alphabet. Sometimes, the students just lay down on the carpet to relax. When they are having a bad day, they sit in bean bags and distract their mind. It helps students to calm them down and rejoin the class group when ready. Having a cozy and safe library area has been a life-changing experience for them.”

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Maria Fareri Children’s Hospital (NY) designates eight-year-old Jorden Hutchins as an ambassador to the hospital after he survives a COVID-19 infection with Multi-System Inflammatory Syndrome in Children, which involved being placed on a heart-lung machine, undergoing heart surgery, and having multiple strokes and kidney failure.

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Here’s a tech tip I learned for editing a web address or any other text on the IPhone or IPad. Hold down the on-screen keyboard’s space bar until it turns gray, which turns the keyboard into a trackpad for precise cursor positioning.

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A furloughed urology nurse in Virginia sews cloth masks and 3D-prints 800 face shields for local teachers.

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Volunteers for the non-profit Telehealth Access for Seniors are providing devices, instructions, and free tech support to seniors and low-income communities to support telehealth and digital connectivity with family and friends. Lia Rubel from Vermont (above) has collected 50 devices and raised $800 to help with the mental health of self-quarantined seniors. The organization overall has collected 1,500 used devices, $63,000 in donations, and has 315 volunteers in 26 states. The organization seeks IPhone 4 and above and second-generation or newer IPads, for which it provides data erasing instructions. Their GoFundMe has raised $29,000 so far. The founders are Yale undergrads Aakshi Agarwal, Hanna Verma, and Siddharth Jain along with high school junior Arjun Verma. Agarwal is double-majoring in molecular biology and political science, hoping to purse a law degree and then work in healthcare policy. She also co-founded a college admissions consulting service.

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A nurse in an explosion-damaged hospital in Beirut runs to the NICU with a colleague to remove five newborns, captured by a press photographer who said that among the rubble and bodies, “The nurse looked like she possessed a hidden force that gave her self-control and the ability to save those children.”


In Case You Missed It


Get Involved


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Morning Headlines 8/7/20

August 6, 2020 Headlines Comments Off on Morning Headlines 8/7/20

Blackstone to buy Ancestry for $4.7bn

Blackstone will acquire a 75% stake in Ancestry for $4.7 billion, giving the private equity firm access to the company’s DNA information on 18 million people.

On-demand mental health service provider Ginger raises $50 million

Virtual therapy and psychiatry startup Ginger raises $50 million, which it will use to further market its services to public and private payers.

Cerner and Xealth Collaboration Helps Patients be More Active Participants in Health Care, Well-being

Cerner and VC firm LRVHealth invest $6 million in Xealth, a Providence Health & Services spin-off that has developed software to help providers find and prescribe digital health apps and programs.

VA pushes on with troubled health data transformation

Politico reports that the VA will re-commence its EHR overhaul with a rollout at an unnamed facility in October.

Infermedica raises $10.25M in Series A funding

AI-powered diagnostics startup Infermedica raises $10.25 million in a Series A funding round led by EBRD and Heal Capital.

Comments Off on Morning Headlines 8/7/20

News 8/7/20

August 6, 2020 News 11 Comments

Top News

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Blackstone will acquire a 75% stake in Ancestry for $4.7 billion, giving the private equity firm access to the company’s DNA information on 18 million people.

The genealogy company, which launched a consumer DNA testing service last year that it has expanded to include genetic health risks and insights, reports annual revenue of over $1 billion.

Ancestry was valued at $3 billion in 2017 and considered running an IPO twice since then, but faced slumping sales as both it and competitor 23andMe laid off employees. 23andMe has sold the genetic data of its customers to drug companies for clinical studies, an area in which Ancestry lags.


Reader Comments

From Bug Frowner: “Re: Epic’s return to work requirement. Ignores its county’s public health order.” Dane County, Wisconsin’s July 7 emergency order says business “should, to the greatest extent possible” facilitate remote work to minimize in-office presence. Epic is therefore not specifically breaking any law that I can see since the wording is more of a recommendation. I would struggle to return to campus work as an Epic employee if I were high risk and otherwise fastidiously isolating, but we all know that bosses make the rules and our choices are to comply or leave. Media coverage has, as it often does, lapsed into the sensationalistic in portraying the complaints of a tiny percentage of Epic employees as a topic for heated debate into which Internet cheap-seaters feel the need to insert themselves. More interesting to me is that Epic says that only 24 of its employees have tested positive, which seems like a tiny number out of 9,000+ mostly young employees, but I assume they haven’t yet mass tested the folks who will be returning to campus. Judy Faulkner has said the company is working on immunity passport capabilities for its EHR, so maybe they’ll run employee antibody testing even though that has limited value outside of healthcare provider organizations given relatively low overall infection rates.

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From Al Lewis: “Re: Livongo’s sale for $18.5 billion. The entire employer community doesn’t even spend $18.7 billion on diabetes-coded admissions. Not even close. Nor have they claimed to reduce that one item, the item that should concern employees the most. And they never explained why they want everyone to test multiple times a day when Choosing Wisely says most Type 2 diabetics are more likely to harm themselves than benefit through overtesting. Meanwhile, as I will be posting in a few hours, the price of insulin is skyrocketing thanks to greedy PBMs and employers aren’t doing a thing about it.” I interviewed Al Lewis, who I titled “workplace wellness skeptic,” a few months ago and asked him for reaction to the acquisition news.

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From Donor Here: “Re: matching Donors Choose funds from Tyson Foods and your Anonymous Vendor Executive. Is that still available?” Donors Choose still lists 24 unfunded projects for which Tyson Foods is matching donations 10-to-1 and I still have ample matching funds available from my Anonymous Vendor Executive. Many other projects offer 2x or 3x matching from companies and organizations, which is still a lot of bang for the buck. I just received an email today from middle school science teacher Ms. W in Washington, for which our $32 donation (which was then matched 10 to 1) bought distance learning tools (microphone, graphics tablet, lighting, and a camera mount) as well as a 15% optional donation to fund the work of Donors Choose.  She told me this morning that her school just announced 100% distance learning to start and she will immediately use the new technology to retool her her hands-on science classes for home learning. Donation instructions:

  1. Purchase a gift card in the amount you’d like to donate.
  2. Send the gift card by the email option to mr_histalk@histalk.com (that’s my Donors Choose account).
  3. I’ll be notified of your donation and you can print your own receipt from Donors Choose for tax purposes.
  4. I’ll pool the money, apply all matching funds I can get, and publicly report here which projects I funded, including teacher follow-up messages and photos.

From Live Longo Glen Tullman: “Re: Teladoc acquring Livongo. Paid too much, in a hurry to cash in some of its own overpriced shares.” My thoughts on the deal:

  • This is the third-largest acquisition of a US company this year. Teladoc will give $0.592 of its shares plus $11 in cash ($159 per share) to buy Livongo.
  • I don’t get the synergy, other than that both companies have to keep employers and insurers subscribing for services their constituents may not use and that may provide minimal benefit.
  • The implicit market value of the combined money-losing companies is an eye-popping $37 billion, nearly double that of Cerner.
  • TDOC’s market cap is $16.5 billion, nearly quadruple that of a year ago, on just $716 million in annual revenue. LVGO’s market cap is $1.5 billion, eight times that of September 30, 2019 on $207 million in revenue (selling price is 90 times revenue).
  • Shares of both companies regained some of their losses Thursday after dropping hard after Wednesday’s announcement.
  • LVGO’s Q2 earnings report from Wednesday went mostly unnoticed in the acquisition news, but the company had a good quarter, with revenue up 125%, adjusted EPS $0.11, beating expectations for both.
  • Livongo’s executives will pocket fortunes from the acquisition just 12 months after its IPO. Lee Shapiro’s shares are worth around $860 million, Glen Tullman’s around $700 million, and Zane Burke (who joined as CEO just 19 months ago) holds shares worth around $160 million.
  • I’m skeptical in general about early-stage companies that sell services through employers and insurers with unproven promises about saving them money, so I’ll simply say (a) good job Livongo for convincing Teladoc of predicted synergies, and (b) good job Teladoc for riding the likely temporary share price bump even as virtual visits slack off and health systems launch their own competing offerings to diversify. I don’t see the value for shareholders, patients, or the healthcare system in general, but then again I’m not a centimillionaire stuffing wads of investor cash down my pants. 

Webinars

August 19 (Wednesday) 1:00 ET. “A New Approach to Normalizing Data.” Sponsor: Intelligent Medical Objects. Presenters: Rajiv Haravu, senior product manager, IMO; Denise Stoermer, product manager, IMO. Healthcare organizations manage an ever-increasing abundance of information from multiple systems, but problems with quality, accuracy, and completeness can make analysis unreliable for quality improvement and population health initiatives. The presenters will describe how IMO Precision Normalize improves clinical, quality, and financial decision-making by standardizing inconsistent diagnosis, procedure, medication, and lab data from diverse systems into common, clinically validated terminology.

Previous webinars are on our YouTube channel. Contact Lorre to present your own.


Acquisitions, Funding, Business, and Stock

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Nuance announces Q3 results: revenue down 10%, adjusted EPS $0.19 versus $0.20, beating analyst expectations for both. The company said in the earnings call that it has signed pilot agreements for its Dragon Ambient Experience with WellSpan, Boston Children’s, Children’s Atlanta, and Lehigh Valley.

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CVS Health beats analyst expectations for Q2, reporting a 3% increase in revenue and adjusted EPS of $2.64 vs. $1.93. Utilization of telemedicine services through its Aetna network and MinuteClinics jumped over 700% during the quarter as patients stayed away from in-person office visits.

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Cerner and VC firm LRVHealth invest $6 million in Xealth, a Providence Health & Services spin-off that has developed software to help providers find and prescribe digital health apps and programs.

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Digital point-of-care prescription savings vendor OptimizeRx reports Q2 results: revenue up 25%, and adjusted EPS of $0.02 versus $0.09, beating analyst expectations for both.

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CPSI announces Q2 results: revenue down 10%, EPS $0.12 versus $0.12, beating analyst expectations for earnings but falling short on revenue.

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Signify Research says the crown jewel that Siemens Healthineers gets in its $16.4 billion cash acquisition of Varian Medical is the latter’s oncology software business, which has $600 million in annual revenue with an 18% year-over-year-growth. The report notes that oncology is positioned at the convergence of EHR, lab, radiology, and surgery systems and the need to collaborate for diagnosis and treatment creates complicated workflows. Elekta is Varian’s chief competitor in that area. Siemens Healthineers is focused on three digital areas — imaging AI, advanced imaging hardware, and lab diagnostics. Siemens Healthineers, spun  off from Siemens AG (which still owns 85% of its shares), is among a small group of medical technologies that have more than $20 billion in annual revenue, possibly coming in at #3 behind Medtronic and Johnson and Johnson.


Sales

  • Michigan Medicine selects Mach7’s enterprise imaging technology. 
  • CPSI selects cloud services from Google Cloud.
  • The Iowa Health Information Network selects PDMP connectivity, analytics, risk assessment, and patient support technology from Appriss Health.

People

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LexisNexis Risk Solutions promotes Josh Schoeller to CEO of its healthcare business.

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Industry long-timer Andrew Eckert (Acelity) joins medical claims company Zelis as CEO. Eckert has held leadership positions at Eclipsys, TriZetto, and Valence Health.

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Justin Manning (Nordic) joins Evergreen Healthcare Partners as principal consultant and VP of medical device and data integration.


Announcements and Implementations

UHIN adopts NextGate’s enterprise master patient index across its HIE network in Utah.

Redox announces GA of Data on Demand, giving developers the ability to query any EHR or health data sources via the company’s API.

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AHRQ publishes an electronic patient-reported outcomes toolkit.


Government and Politics

Politico reports that the VA will re-commence its EHR overhaul with a rollout at an unnamed facility in October. The conversion from VistA to Cerner was halted earlier this year as VA facilities focused on preparing for and treating COVID-19 patients. The VA has switched its go-live plans from facilities in bigger metropolitan areas to those in smaller cities in the Pacific Northwest and Midwest, citing a lack of access during the pandemic to clinical experts who had been expected to help with system customizations for the larger facilities.

Politico also reports that two senators have introduced legislation that would make the post office’s address matching software available to EHRs via API for patient identification and matching.


COVID-19

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An Ohio Department of Health contact tracing graphic shows how one infected church service attendee spread the virus to at least 91 people in five counties in less than three weeks. The graphic was tweeted by Ohio Governor Mike DeWine, who announced Thursday that he has tested positive for COVID-19 as part of the screening for his now-cancelled Thursday greeting of President Trump in Cleveland.

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Virginia launches the Covidwise app, becoming the first state to launch an exposure notification app using technology from Apple and Google. The app notifies users if they come into contact with other users who’ve tested positive for COVID-19. Some public health experts have questioned the effectiveness of such apps, citing low and thus ineffective adoption rates, privacy concerns, false alarms, and a lack of nearby testing capacity.

University of Miami Health System launches a remote patient monitoring program for discharged COVID-19 patients using TytoCare home health devices.

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The Harvard Global Health Institute and Google Cloud develop COVID-19 Public Forecasts, a free planning resource that offers healthcare workers 14-day projections of cases, hospitalizations, and deaths by county and state.

An MRI review of 100 recovered COVID-19 patients who had no pre-existing cardiac conditions — most of them who had experienced only minor COVID-19 symptoms and recovered at home — finds that 78% have cardiac involvement and 60% have ongoing myocardial inflammation. The authors conclude that cardiac involvement is unrelated to COVID-19 severity and warn that undetected inflammatory disease may present a large health burden in people who think they got over COVID-19 without incident.

The National Institutes of Health forms the Medical Imaging and Data Resource Center, which will use AI and machine learning to develop new diagnostic tools clinicians can use to better care for COVID-19 patients.

The New York Times explains how the US uniquely failed to control COVID-19:

  • A tradition of prioritizing individualism over government restrictions, which has also saddled the country with a world-lagging and unequal healthcare system.
  • Lack of effective travel restrictions in excluding from the ban the family members of American citizens and permanent residents returning from infection-ravaged areas, failing to address the infection’s spread to Europe promptly, exempting the UK from travel limitations, and failing to create a quarantine process.
  • Lack of state travel restriction enforcement.
  • Testing delays caused by the CDC’s distribution of faulty tests that it insisted be used over tests that were developed in other countries.
  • Commercial labs charging patients for COVID-19 testing, which discouraged their use.
  • Conflicting public mask advice from WHO and CDC, some of that based on the need to prioritize the limited supply of them for healthcare workers, and allowing masks to be turned into a political symbol with partisanship as its most accurate predictor.
  • The push by federal and state governments to reopen the economy with the virus still uncontrolled, which caused outbreaks afterward and provided only a brief recovery as personal fear and unemployment caused people to limit spending anyway.
  • Mixed and confusing messages from political leaders and partisan news media, including distributing medical misinformation and expressing unwarranted optimism.

Other

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HIMSS hires a second Australian Digital Health Agency executive as CIO Ronan O’Connor joins former CEO Tim Kelsey. O’Connor’s new role was not specified, but Kelsey became SVP of HIMSS Analytics International in January 2020.

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HIMSS will continue to publish the mobile health app best-practices guidelines of Xcertia, a now-dissolved project of HIMSS, the American Medical Association, the American Health Association, and DHX Group. The Xcertia standards body was formed in December 2016, last updated its guidelines in February 2019, and then went silent shortly afterward. The organizations haven’t announced why they pulled the plug. The three principals of non-profit app curation organization DHX Group seem to have moved on to other projects.

The local paper says that at least 13 Epic employees claim that the company has demoted team leads who expressed concern about its plan to bring employees back to campus, which Epic denies.

European Union authorities will investigate Google’s acquisition of Fitbit, worried that Google will target ads based on the user fitness data that Fitbit collects. Google says it has no such plans and has offered to sign a contract that limits its use of the data. A consumer group concludes, “It is hugely important that the E.U. carries out this in-depth examination because wearable devices like Fitbit’s could in future give companies details of essentially everything consumers do 24/7.”


Sponsor Updates

  • InterSystems launches T2020, the latest version of its TrakCare EHR, which includes COVID-19 functionality, an enhanced user experience, and a unified workspace for patient records and documentation.  
  • Cloud Computing Outlook names Goliath Technologies a Top Virtualization Solutions Provider.
  • HCI Group Chief Digital Officer Ed Marx publishes a new book, “Healthcare Digital Transformation: How Consumerism, Technology, and Pandemic are Accelerating the Future.”
  • Spok announces that all 20 adult hospitals and all 10 children’s hospitals named to US News & World Report’s 2020-21 Best Hospitals Honor Roll use Spok clinical communication solutions.
  • Saykara’s voice-enabled mobile AI assistant  is named as a healthcare innovation awards finalist.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Contact us.

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EPtalk by Dr. Jayne 8/6/20

August 6, 2020 Dr. Jayne Comments Off on EPtalk by Dr. Jayne 8/6/20

CMS continues to forge ahead as if providers have nothing else going on, releasing final scores for the 2019 Merit-based Incentive Payment System (MIPS) program. Every time I see one of these announcements, I’m again grateful that my practice decided to opt out and take the associated penalties. It’s worth seeing an extra patient here or there to cover any losses so we can focus on care delivery and not clicking boxes.

Other hot federal topics include a Medicare proposal to expand telehealth benefits permanently. I’ve seen what a benefit it can be for patients who don’t want to risk going to a physician office, but I’d like to see more practices offering it as a routine part of their care rather than patients having to go to third-party vendors for care.

A good chunk of what I do in the telehealth arena should ideally be managed by either the primary care provider or a subspecialist managing a particular condition, but our healthcare system continues to be broken in even basic ways. Several recent calls were around medication refills, not only for patients unable to make appointments with their regular physicians, but to even get a response to a refill request for a medication. When you hear some of the stories, you wonder if they’re made up, but based on the recent runaround I’ve had with my own family’s physicians, I have no reason to doubt the stories patients tell.

They also released the 2021 Proposed Rule for the Quality Payment Program via the Medicare Physician Fee Schedule Notice of Proposed Rulemaking. They did at least note that “in recognition of the 2019 Coronavirus (COVID-19) public health emergency and limited capacity of healthcare providers to review and provide comment on extensive proposals, CMS has limited annual rulemaking require by statute to focus primarily on essential policies including Medicare payment to providers, as well as proposals that reduce burden and may help providers in the COVID-19 response.” Although that’s small comfort to the people who have to wade through the original content of any proposed rule, at least they’re recognizing that most of us have other things on our minds. For those of you still in the game, comments are due by October 5 at 5 p.m. ET.

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Props to Google Cloud for their “oops, that didn’t go so well” email after a bulk mail failure. It’s always good to tackle errors with a sense of humor, and I appreciate the acknowledgement rather than just getting another email. I also appreciated that their email linked directly to case studies about their products rather than forcing me to give my contact information to download an e-book or other fluff piece.

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I’ve heard a lot of talk lately about EHR vendors that plan to use “AI” to help with physician documentation. In reading between the lines of some of these articles and ad pieces, the devil is truly in the details. One client was bragging about his vendor’s plans to add AI to their application and I was glad I was on a voice-only call because I’m sure I wouldn’t have been able to contain my facial expression. You have to have a reasonably robust backbone to add AI to an application, and this particular vendor is far from it. Their EHR is about two steps away from being a Microsoft Word document, and I can’t fathom how they think they’re going to “AI enable” that unless they’re just adding voice recognition and putting a lot of lipstick on it.

I think there is a tremendous amount of promise for AI-enabled documentation technologies, but to be as effective as a live scribe, they also have to be able to handle questions on information recall and analysis. I’m constantly asking my scribes to provide information from previous visits or to see if there are patterns with interactions. There are certainly technologies that can provide these functions as well and I’d love to see them be able to handle mainstream primary care and urgent care encounters like I see day-in and day-out. So far the only ones I’ve seen that are able to do a decent job are only able to do so in the subspecialty realm.

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Low tech, but literally cool: Shipping giant UPS is readying freezer farms in preparation for the eventual shipping of vaccines against the novel coronavirus. Each unit can store up to 48,000 vials of medication, with a total of 600 units being placed at facilities in Kentucky and the Netherlands. I’ve only been on the receiving end of vaccination shipping and know what a major logistic undertaking it is for flu season, so I can’t imagine what it might look like when people are clamoring for the vaccine across the globe. (I am betting that for the 60% of US residents that say they won’t get it, there will be plenty of takers in the rest of the world.)

Since we don’t know what COVID will look like when flu season hits, many clinical organizations are already ramping up their plans for vaccination campaigns. There is plenty of good technology out there for the patient outreach piece and getting those patients who typically receive a flu vaccine should be easy. It’s also easy to identify the patients who have high-risk conditions and alert them to the benefits of the vaccine.

What’s not easy, however, is ensuring that practices have enough personal protective equipment for their staff members, which is still a struggle in many practices. Despite the availability of testing supplies in my community, many primary care offices are choosing not to test because of concerns about PPE, which sends patients to urgent cares, other health systems, or the CVS Pharmacy drive through. Fragmentation of care is still the order of the day for many patients, and until we get a national coordinated strategy, I imagine it will continue to be this way.

In the meantime, I’ll keep helping my clients ready their campaigns, prepare their word tracks for patients who are reluctant to vaccinate, and look at creative ways to leverage their technology assets to maximize scheduling and vaccine delivery. Just another day in the clinical informatics trenches.

How is your organization preparing for flu season? Leave a comment or email me.

Email Dr. Jayne.

Comments Off on EPtalk by Dr. Jayne 8/6/20

Morning Headlines 8/6/20

August 5, 2020 Headlines Comments Off on Morning Headlines 8/6/20

Teladoc Health reaches agreement to buy Livongo in a $18.5 billion deal

Virtual care provider Teladoc Health will acquire chronic condition management app vendor Livongo in a deal that values the company at $18.5 billion.

CVS Health raises forecast for year as it adapts to changing health-care habits

CVS Health beats analyst expectations for Q2, reporting $65.3 billion in revenue and adjusted EPS of $2.64 vs. $1.93.

Virginia First State To Try Pandemic App From Apple, Google

Virginia launches the Covidwise app, becoming the first state to launch an exposure notification app using technology from Apple and Google.

OptimizeRx Reports Second Quarter 2020 Revenue Up 25% to a Record $8.8 Million; First Half Revenue up 34% to Record $16.4 Million, with Accelerated Growth Expected in Second Half

Digital point-of-care prescription savings vendor OptimizeRx reports Q2 results: revenue up 25%, and adjusted EPS of $0.02, beating analyst expectations for both.

Comments Off on Morning Headlines 8/6/20

Teladoc To Acquire Livongo for $18.5 Billion

August 5, 2020 News 4 Comments

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Virtual care provider Teladoc Health will acquire chronic condition management app vendor Livongo in a deal that values the company $18.5 billion, the companies announced this morning.

The announcement characterized the transaction as a merger, but the deal is structured as an acquisition. The combined companies will operate under the Teladoc name, Teladoc CEO Jason Gorevic will continue in that role, and Teladoc’s board chair will also remain in that role.

The share price of both companies dropped sharply midday Wednesday following the announcement. Both have seen their shares run up by multiples so far in 2020.

The companies expect their combined revenue to reach $1.3 billion in 2020. Teladoc just reported Q2 revenue of $241 million, up 85% as virtual visits increased by 203%.

Neither company has ever booked a quarterly profit. Teladoc went public in 2015, Livongo in 2019.

Morning Headlines 8/5/20

August 4, 2020 Headlines 2 Comments

Centauri Health Solutions Adds New Analytics Capabilities with Acquisition of AppRev

Medicare and Medicaid reimbursement services vendor Centauri Health Solutions acquires Applied Revenue Analytics, which offers business intelligence solutions.

Epic Systems to require 9,100 employees to return to work at its Verona campus on Sept. 21

Epic pushes back plans to have all of its employees return to on-campus work by August, shifting to a deadline of September 21.

CPSI Announces Second Quarter 2020 Results

CPSI announces Q2 results, missing on its revenue of nearly $60 million but beating analyst expectations for earnings.

Rush and R1 Launch Innovation Lab to Drive Industry-Leading Quality and Patient Experience

Rush University System for Health (IL) and R1 RCM launch an Innovation Lab that will develop and commercialize analytics and solutions for value-based care.

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