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Morning Headlines 1/14/26

January 13, 2026 Headlines No Comments

Healthcare Providers and Epic Act to Safeguard Patients’ Health Information

Epic, OCHIN, and three health systems sue Health Gorilla, alleging that the data-exchange vendor has improperly allowed access to Epic-stored patient records by organizations that aren’t delivering care.

Sheridan Capital Partners Completes Investment in ICANotes, a Purpose-Built Behavioral Health Electronic Health Records Platform

PE firm Sheridan Capital Partners acquires ICANotes, which offers a behavioral healthcare EHR.

Net Health Advances Rehab Therapy Care with Acquisition of Keet Health from WebPT

Rehab therapy and post-acute care technology vendor Net Health acquires musculoskeletal management and treatment software developer Keet Health from WebPT.

News 1/14/26

January 13, 2026 News No Comments

Top News

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Epic, OCHIN, and three health systems sue Health Gorilla, alleging that the data-exchange vendor has improperly allowed access to Epic-stored patient records by organizations that aren’t delivering care.

The suit claims that some companies are selling the data to attorneys seeking class-action clients. It says that some of those companies have used fake websites, shell firms, and bogus NPI numbers to hide their intent. It also alleges that they have inserted junk data into exchange frameworks to create the appearance of treating patients and sending back updated patient information.

Health Gorilla denies the accusations, says Epic that is trying to limit competition and data access, and maintains that it supports legitimate information sharing, including for organizations and use cases that Epic does not serve.


Reader Comments

From Cristol: “Re: news. Is it me, or is there less than before? I would have thought it would have accelerated with AI news, but it appears not to be.” It is lumpier, with some days have little interesting going on (Monday) and others overloaded with real news (today). Some of the last week’s feast and famine was driven by the J.P. Morgan Healthcare Conference that started Monday. I don’t pad news posts with non-newsworthy junk, so it’s pretty obvious when not much is happening. Rightly or wrongly, most health-related news involves business rather than science.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Cardamom will use new funding from Valspring Capital to expand its professional services for healthcare IT.

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ChatGPT developer OpenAI acquires AI-powered medical records insights startup Torch Health for a reported $100 million. The four-employee, year-old startup was co-founded by Ilya Abyzov, who previously co-founded doc-in-a-box kiosk vendor Forward, which shut down in late 2024 after raising $650 million with little to show for it.

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Oncology-focused health IT vendor VieCure raises $43 million, bringing its total funding to $113 million.

Healthcare financing and payments solution provider HPS/PayMedic raises $33 million in funding.

PE firm Sheridan Capital Partners acquires ICANotes, which offers a behavioral healthcare EHR.

Claims automation technology vendor EnableComp acquires H/ROI, which offers denials and revenue recovery services.


Sales

  • Inova Health (VA) will use Notable’s AI Platform to automate revenue cycle, referral management, and patient access workflows.
  • Community Memorial Hospital (NY) selects Oracle Health.
  • Parrish Healthcare (FL) will implement Meditech Expanse.

People

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Tendo hires Beth Godsey, MBA (Vizient) as GM of Tendo Insights.

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Direct Recruiters names Graham Gardner, MD, MBA (Kyruus Health), Michael Schram (Get Well), and Todd Helmink (DrFirst) as principals and operating partners of its new Healthcare Operator Advisory practice.

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HealthLeap hires Wayne Grodsky (SmarterDx) as chief commercial officer, Michael Blumenthal (Hyro) as chief strategy officer, and Tamir Shklaz (Wordware) as CTO.

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Umair Shah, MD, MPH (Washington State Department of Health) joins Jaan Health as chief medical officer.


Announcements and Implementations

HCA Healthcare implements Meditech at 43 hospitals.

Waystar adds agentic AI to its revenue cycle solutions.

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Anthropic debuts Claude for Healthcare, giving users the ability to connect their medical and insurance records and wearables data into the AI app for personalized insights. Developers can take advantage of the ability to connect to the CMS Coverage and ICD-10 databases, and the National Provider Identifier Registry. Anthropic developers stress that Claude for Healthcare is HIPAA-ready and that health data shared with the app is not retained for the training of future models. The company has also launched new features for life sciences.

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Surescripts launches its Script Corner prescription price transparency app for patients.


Other

Eureka Springs Hospital (AR) fires its CFO after discovering unpaid invoices to Oracle America, with the CEO noting that the hospital had been paying bills based solely on submitted invoices rather than verifying them against contract terms and payment schedules.

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The CEO of Shopify uses Claude to create an HTML-based viewer of the exported data from his annual MRI scan.

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OSF Healthcare’s Innovation team develops CliniPane, an EHR-integrated clinical insights and data visualization tool designed for use at the point of care. A select group of primary care physicians is piloting the new software.

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Heart failure patients who engage with text messages about their medications fill their prescriptions at higher rates and are less likely to be readmitted to the hospital than those who opt out of such messages. Magnolia Regional Health Center (MS) sent the messages from DrFirst’s prescription engagement tool within Meditech Expanse.


Sponsor Updates

  • Findhelp’s new partnership with SimplePractice connects people seeking behavioral health services with real-time provider availability and scheduling from within the Findhelp platform.
  • Judi Health shares 2025 milestones, including the signing of more than 80 new partnerships for the second year in a row.
  • WellSky’s Scribe ambient listening technology helps clinicians reduce documentation time by up to 50%.
  • Clinical Architecture releases a new episode of “The Informonster Podcast” titled “Dr. Sarah Matt on Healthcare Data Gaps.”
  • Arcadia names Sandy Leonard general manager of life sciences.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 1/13/26

January 12, 2026 Headlines No Comments

OpenAI acquires health-care technology startup Torch for $60 million, source says

ChatGPT developer OpenAI acquires AI-powered medical records insights startup Torch for a reported $60 million.

VieCure Raises $43 Million to Help Democratize Access to the Highest Caliber Cancer Care in Community Practices

Oncology-focused health IT vendor VieCure raises $43 million, bringing its total funding to $113 million.

Xella Health Closes $3.7 Million Pre-Seed to Build the Next Generation of Women’s Precision Health

Virtual women’s precision medicine startup Xella Health raises $3.7 million in pre-seed funding.

Cardamom announces investment by Valspring Capital to support rapid growth

Cardamom will use new funding from Valspring Capital to expand its professional services for healthcare IT.

Curbside Consult with Dr. Jayne 1/12/26

January 12, 2026 Dr. Jayne 1 Comment

The New York Times ran a piece this week about “The Tech That Will Invade Our Lives in 2026.” The author aims to sort out which innovations will be impactful and which are fads that can be ignored.

Item number one on the list is, “We’ll finally be talking to our computers.” It’s more focused on having AI chatbots represent themselves with humanlike voices than on having them be able to better interpret conversational prompts, unfortunately. If we can get to the place where AI assistants act more like the computer in “Star Trek” and less like a recalcitrant middle schooler, I’ll be pleased.

Another item on the list refers to the search for “a successor to the smartphone” and offers smart glasses as an option. I don’t necessarily need a successor to the smartphone, but what I’d like to see is the ability to broadly operate smartphone apps on my laptop.

As an example, many of the hotels I frequent have begun providing menus of services via a QR code in the room. That’s great, but I would rather not read those documents on my phone when I have a perfectly good laptop right there on the desk. My workaround is to scan the code and send the link to myself so I can open it on the laptop, but that’s a nuisance.

I don’t know why the hotel can’t display that information from a link on its website. That would be ideal not only to enable guests to use their devices of choice, but also to allow travelers to get the information they need before they reach the hotel room.

I have my own personal list of tech I wish would invade the workplace.

  • Let’s start with the ability to ask Microsoft Windows to find a setting for you that used to be easy to find prior to Windows 11 and now is in some obscure place with an obscure name.
  • I would also like to be able to ask an AI assistant to do things like, “Find me that email that was sent by a member of the training team within the last three weeks that was talking about some weirdness with one of the clinical alert popups” when I accidentally file something in the wrong folder and can’t remember who sent it.
  • Maybe we can get the ability to set up an automatic reply to emails where people ask you about meeting at a specific time and neglect to mention which time zone is in play.
  • Just as a nice-to-have, I’d like a rule to highlight meetings in a particular color based on whether there are external attendees on the invite list rather than having to do it manually as meetings come in or as a retrospective exercise.
  • Last but not least, at the top of my wish list are upgrades that don’t break user workflows. I know that’s a lot to ask for, but a girl can dream.

What are others looking for in an AI tool? I did some casual investigation and found strong sentiment for pushing AI to handle mundane or data-heavy tasks rather than creative pursuits. “I want AI to balance my checkbook and categorize all my expenses, finding the problem when things don’t match up. That will give me more time for my hobby of photography. I don’t want AI making pictures for me.”

One person I spoke with wanted to be able to adjust the AI behind social media algorithms. She wants to stop seeing things that she doesn’t want to see and see more of those she is missing. That led to a conversation about why algorithms work the way they do.

I was surprised by this person’s lack of understanding of how social media platforms make money. It made me wonder how many other people out there have the same knowledge gaps. 

One person I spoke to was excited about self-driving cars, especially for individuals as compared to the taxi-style use case. “I was in Europe earlier this year and made good use of their robust rail infrastructure. Now that I’m back in the US, I realize how pathetic the long-distance options are if you’re not on the east coast. We have several major cities in my state that are all about 90 miles apart, but there is no easy way to get to them other than driving your own car.”

One of my snarkier colleagues commented, “If it’s so easy to use AI to write code, why can’t Microsoft figure out how to get feature parity between new and classic Outlook, or between either of the desktop versions and the web version?”

Another noted that he wasn’t against AI innovation, but felt that advancements were coming so quickly that there wasn’t enough time to process how they might be useful in the workplace or at home. He said he was reluctant to get excited about anything because once you do, it’s already been surpassed and you have to adjust to something new. That’s a valid point.

I was surprised at the response from one of my junior colleagues who said he felt that he was late to the game for actually caring about or using AI, and that, “It’s getting added into everything but not necessarily for good reason.” He uses it to help summarize documents, write letters of recommendation, and build patient education content for his niche specialty. He hasn’t found many other good uses for it.

One of my IT colleagues said that he wishes it was better at manipulating data, along the lines of “Find the data in spreadsheet A that corresponds to spreadsheet B, and append spreadsheet A with the values for X, Y, and Z.” He also had me chuckling with his request for calendar management tools that will automatically reject meetings that are sent without agendas.

One of my foodie friends had an item on her wish list. “I’d like AI to keep track of everything that’s in my pantry, refrigerator, and freezer and cross index it with my recipe files and a list of what I’ve cooked recently so I can ask questions like ‘I’m in the mood for pasta, what can I make with ingredients that are on hand that isn’t similar to anything I’ve made in the last 30 days?’” In addition to helping people reduce waste with outdated ingredients, it might contribute to the household harmony where staring at each other and asking what to have for dinner is the norm.

I’m sure we have all heard that adage that today’s AI is the worst it’s ever going to be. Although blips exist, it will continue to evolve.

What do you wish AI would do for your workplace or in your personal life? Leave a comment or email me.

Email Dr. Jayne.

Readers Write: The Operational Divide in Healthcare: Epic-First Health Systems Versus Real-Time Health Systems

January 12, 2026 Readers Write 3 Comments

The Operational Divide in Healthcare: Epic-First Health Systems Versus Real-Time Health Systems
By Buzz Stewart, PhD, MPH

Walter “Buzz” Stewart, PhD, MPH is CEO of Medcurio.

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An ongoing split is forming across US healthcare, a divide that health system leaders are driving overtly or by default.

On one side are the organizations building real-time reflexes into their operations. On the other are the organizations whose pace is still dictated by vendor-defined data access paths, delayed data, and workflows that are constrained by the vendor architecture.

This divide isn’t philosophical. It is operational. And it is widening fast. This will be the competitive divide for the next decade.

Two Emerging Camps

Markets don’t stall because of a single vendor. They stall when incumbents limit the freedom for customers to move faster, choose better, and innovate on top of their own data. As modernization accelerates, health systems are sorting into two identifiable groups:

Real-Time Health Systems

These organizations are developing the ability to govern their own data access, sense operational signals as they occur, and route actions immediately. They are beginning to build reflex loops, which are lightweight, programmable logic that prevents revenue loss (fewer denials, reduced LOS), mitigates safety drift, reduces manual intervention, and stabilizes workflows before problems compound. They seek destiny control and predictable value creation.

These organizations lean toward independence in how they access and use their own data, and they treat delay as a form of waste rather than an unavoidable byproduct of enterprise IT.

Epic-First Health Systems

These organizations face the same challenges as real-time health systems, but move at the speed of vendor-mediated access. They depend on (costly) sanctioned interfaces, roadmap timelines, batch extracts, and manual processes to identify operational issues. Limited tooling to say the least.

These organizations treat delays as an avoidable byproduct of enterprise IT and accumulating operational drag is their norm

Why the Divide Is Forming

Four forces are driving the move to real-time health systems faster than the industry expected:

  • Labor costs in healthcare have risen faster than inflation for five decades, while inflation-adjusted revenue per encounter has steadily declined as commercial mix shrinks. There is no way out from under the current operating model, and no real way to differentiate in most markets if you keep playing the old game.
  • Operational latency is a margin killer. Discharge delays, denials identified too late, referrals never acknowledged, eligibility errors discovered only after work is performed. Growth in small lags produces large financial consequences.
  • Vendor-controlled access is mismatched to modern workflow demands. Today’s problems require continuous monitoring, immediate detection, and on-demand logic. Architecture designed for retrospective insight isn’t built for real-time operations. HL7/X12 alone doesn’t cut it, and FHIR resources and vendor-gated APIs are imprecise and overly narrow.
  • AI and automation cannot run on delayed signals. The industry is extremely optimistic about automation, but models and agents (and the workflows health systems are pointing them toward) are useless without upstream real-time detection. If an organization only learns that a problem occurred after the fact, no amount of workflow redesign can compensate.

These forces have shifted the strategic question from “What technology do we need?” to “How fast can we recognize and act on our own operational signals?” as the foundation for automation and innovation capabilities.

The Hidden Cost of Delay (Waiting is a Cost Center)

  • Throughput slowdowns that no one sees until the backlog materializes.
  • Denials that could have been prevented if noticed earlier.
  • Eligibility mismatches found only in downstream billing.
  • Referral leakage due to missed handoffs.
  • Safety triggers that surface only when reports are pulled.

Every service unit has its list, but they look remarkably similar across health systems.

While these issues rarely appear as technology failures, they often show up as operational realities. Every one of these problems is a real-time problem trapped in a legacy data access model. The cost of delay is not just inefficiency, but also lost margin, avoidable friction, patient harm, and workforce strain.

What Real-Time Reflexes Look Like

Organizations that operate in real time do not wait for dashboards to tell them what happened. They program their systems to notice and act on what matters in real-time:

  • Detecting a mismatch the moment it occurs.
  • Automatically triggering a task or action
  • Routing information directly to the workflow that requires it.
  • Logging the event without human intervention.
  • Measuring impact within hours, not quarters.

Acting and adapting fast, which few systems do well today, is a strategic market differentiator and quickly becoming a survival imperative as this divide widens. This is the identity high-performing systems realize they must rise to.

Claiming Control of Your Own Data

The executive unlock is straightforward.

  • Your vendor has an obligation to allow access to your data however you choose.
  • Your vendor has a legal duty not to interfere with your use of your data.
  • Acting on your rights does not mean being in conflict with your vendor.
  • Sovereignty is not about choosing one technology path over another. It is about ensuring that the parts of the health system that depend on real-time signals (care transitions, revenue cycle, safety, operations) are not forced into delay by design.

Crossing the Divide: A Simple Playbook

Health systems don’t need multi-year digital transformation programs to build real-time reflexes. They need clarity and sequence.

  1. Map your highest-delay workflows. Where do teams wish they had real-time visibility but are stuck with overnight insight?
  2. Evaluate control. What should be legitimately controlled by the vendor versus what should be governed by the health system. This is almost always the inflection point.
  3. Test one workflow in real time. Pick one workflow and simply measure what happens when teams get the signal immediately instead of a day later. No committees or giant work plan, just a clean before and after.
  4. Scale reflex logic across additional domains. Once a health system sees its first real-time win, the pattern becomes contagious.

A Narrow Window

Every health system will be forced to modernize its reflexes. The question is timing.

Organizations that move now will define the performance frontier and expand markets. Those that wait to modernize will fall further behind.

Morning Headlines 1/12/26

January 11, 2026 Headlines No Comments

‘Dangerous and alarming’: Google removes some of its AI summaries after users’ health put at risk

Google removes some of its health-related AI Overviews from search results after reports that they were providing inaccurate information.

Canopy Secures $22M Series B to Define the Standard for Connected Safety and Location Intelligence

Healthcare staff protection system vendor Canopy raises $22 million in Series B funding.

New Year, New You: Walmart Launches Better Care Services and Rolls Back Prices on 1,000+ Wellness Essentials

Walmart launches a digital healthcare hub that offers users access to telehealth providers, LilyDirect for weight loss medication, and Walmart Pharmacy for prescription delivery and pick-up.

Anthropic joins OpenAI’s push into health care with new Claude tools

Anthropic debuts Claude for Healthcare, giving users the ability to connect their medical and insurance records, and wearables and app data to the AI app for personalized insights.

Monday Morning Update 1/12/26

January 11, 2026 News No Comments

Top News

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Google removes some of its health-related AI Overviews from search results after reports that they were providing inaccurate information.


HIStalk Announcements and Requests

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Asked about streamlining EHR certification requirements, poll respondents have achieved the perfect balance of confusion, optimism, pessimism, and indifference.

New poll to your right or here, inspired by Brian Too’s comment last week:  What factors drive health system investment in health tech firms? Multiple answers are OK. It would be fascinating to compare expectations to reality, but of course we hear a lot about the former and little about the latter. If you’ve been involved in a health system’s commercial dabbling, what are your conclusions?


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Healthcare staff protection system vendor Canopy raises $22 million in Series B funding. The company sued Commure in May 2025 for using its insider knowledge as a Canopy reseller to develop a competing product. The lawsuit was settled in July 2025, when Canopy took over customer management of Commure’s Strongline Pro panic button system.


People

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Aidoc hires former AMA President Jesse Ehrenfeld, MD, MPH as chief medical officer.


Announcements and Implementations

Health systems that have signed up for ChatGPT for Healthcare include AdventHealth, Baylor Scott & White, Boston Children’s, Cedars-Sinai, HCA Healthcare, Memorial Sloan Kettering, Stanford, and UCSF.


Other

A Georgia jury awards $52 million to the family of a woman who died following a Brazilian butt lift. The cosmetic surgery clinic ran out of anesthesia during the procedure, and staff who attempted to revive her found that they also had no oxygen. The clinic, which did not carry insurance and is unlikely to pay much of the damages, was immediately dissolved by its owner. His previous business in the same building was called Butts Gone Wild.


Sponsor Updates

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  • Five9 partners with the Marine Toys for Tots Foundation.
  • Fraser Health saves seven minutes per patient in discharge with Meditech’s AI-powered Hospital Course Summary in its Expanse EHR.
  • Findhelp opens registration for its virtual Connect Summit, which will take place May 13-14.
  • Nordic releases a new “Designing for Health” podcast featuring Aditi U Joshi, MD.
  • Nym names Shachar Borovitz and Ido Shitrit medical data analysts, Oren Shalom and Inbal Tako software engineers, Sapir Shekhtman R&D medical project manager, and Inbal Rudin linguist.
  • CHIME’s “Leader2Leader” podcast features Optimum Healthcare IT Chief Strategy Officer Rick Shepardson in an episode titled “Empowering Transformation: Leading with Strategy, Purpose, and Partnership in Digital Health.”
  • PerfectServe offers a new case study titled “Improving Clinical Efficiency with Optimized Care Schedules and Integrated Care Team Communication.”
  • Praia Health publishes a new case study titled “LabCorp and Praia Health partner to improve patient adherence, satisfaction, and outcomes at Providence.”
  • Rhapsody expands its AWS Marketplace presence to power AI-ready healthcare data exchange.
  • TrustCommerce, a Sphere company, will exhibit at the HFMA Western Region Symposium January 18-21 in Las Vegas.
  • TruBridge and The Health Management Academy launch the Rural Health Collaborative.
  • VitalChat names Alan Young, MD, MBA general manager.
  • Waystar will present at the JP Morgan Healthcare Conference January 12 in San Francisco.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 1/9/26

January 8, 2026 Headlines No Comments

IntelyCare Acquires CareRev to Create Comprehensive Workforce Staffing Platform for Health Systems

Healthcare staffing platform vendor IntelyCare acquires CareRev, which offers a hospital shift-bidding platform.

C3 HealthcareRx and Wellbox Health Merge to Form a Comprehensive Value-Based Care Organization

C3 HealthcareRx, a virtual behavioral health and medication management company, acquires chronic care management vendor Wellbox Health.

Pomelo Care Raises $92 Million Series C, Reaches $1.7 Billion Valuation, to Expand Its Proven Model Beyond Maternity & Set a New National Standard for Women’s and Children’s Healthcare

Virtual maternity care provider Pomelo Care announces $92 million in Series C funding, bringing its total raised to $171 million.

News 1/9/26

January 8, 2026 News No Comments

Top News

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OpenAI announces ChatGPT Health, which supports health conversations with encryption, isolation from model training, and connectivity to wellness and medical records applications such as Apple Health and MyFitnessPal. Access is via waitlist.

B.well is providing the health data network connectivity with its SDK for Health AI.


Reader Comments

From Vendorize: “Re: product names. You should be including our copyright and trademark symbols.” Wrong. US law does not require anyone, even the owning company, to use those symbols to create or maintain rights. I don’t trust third-party sites or LinkedIn posts that include the symbols, which runs contrary to AP Stylebook standards, just because the company itself voluntarily chose to do so. It’s also improper and possibly illegal for someone to use a trademark symbol for a name they don’t own no matter how fawning their intentions.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Healthcare staffing platform vendor IntelyCare acquires CareRev, which offers a hospital shift-bidding platform. CareRev made headlines in 2023 when it reportedly laid off 100 employees following the resignation of its founder and CEO William Patterson, who departed after telling a colleague that he had delivered the company’s $50 million Series A pitch (“Uber for nurses”) while taking LSD.  

Oasys Health, which offers therapist workflow automation with wearables integration, raises $4.6 million in seed and pre-seed funding.

A Bain & Company report finds that global healthcare private equity investment hit a record $190 billion in deal value in 2025, driven by an increase in large transactions and strong activity across sectors like biopharma and healthcare IT, with buyout counts and exit values also approaching historic highs.

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Sources report that private equity firm TPG is reportedly close to acquiring UnitedHealth’s Optum UK business, which supplies electronic patient record systems to most of Britain’s GPs, for $1.5 billion. Analysts speculate that TPG could combine Optum UK with its portfolio company Nextech, a US-based specialty EHR/PM vendor.


Sales

  • Lifepoint Health chooses ambient documentation from IScribeHealth.

People

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Lyric names Halsey Wise, MBA (Lime Barrel Advisors) as CEO.

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Imprivata promotes Tom Shapiro to VP of cybersecurity sales.  


Announcements and Implementations

Dentists who have access to a patient’s shared comprehensive health record in Epic avoided 260,000 potential drug interactions in 2025, the company reports.

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VectorCare launches Lyft Smart on FHIR App, which allows care teams to schedule and manage patient rides within EHRs, starting with Epic.


Government and Politics

The FDA will step back from regulating low-risk wellness technologies, including fitness apps and activity trackers. Products that only share information won’t need clearance as long as companies avoid making medical claims.


Sponsor Updates

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  • CereCore team members volunteer at the Salvation Army Angel Tree event.
  • Black Book Research recaps 2025 research announcements and customer-related honors.
  • Ellkay offers a new customer success story featuring West Feliciana Hospital titled “Empowering Rural Healthcare: From Integration to Enterprise Data Management.”
  • Health Data Movers names Carl Ferguson (Healthcare IT Leaders) director of client partnerships.
  • Healthmonix’s Emergency and Acute Care Clinical registry earns CMS QCDR approval for 2026.
  • Infinx will exhibit at the HFMA Western Symposium January 18-21 in Las Vegas.
  • Judi Health names Sara Bunn (Boston Consulting Group) chief human resources officer.
  • Clearsense appoints Terry Shaw, former president and CEO of AdventHealth, as its board chair.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

EPtalk by Dr. Jayne 1/8/26

January 8, 2026 Dr. Jayne 1 Comment

Mr. H’s mention of a recent article caught my attention. It says that 40 million people are using ChatGPT for health-related questions every day.

I agree with the article’s statement that people are “turning to AI tools to navigate the notoriously complex and opaque US healthcare system.” They mention patients using it to decipher billing statements, appeal insurance denials, and answer clinical questions “when access to doctors is limited.”

Another statistic that caught my attention: more than 5% of ChatGPT questions are about healthcare, and 1.6 million questions per week are asked about health insurance.

Clinicians certainly can’t fault patients for using AI tools when they are doing the same. I see physicians every day using AI to write insurance appeals and create patient-facing communications, not to mention all the AI-powered documentation. The risk of hallucinations remains a major concern. Some care delivery organizations have applied their “we can’t control it so we’ll just ignore it” philosophy. 

I would instead encourage organizations to make better use of their existing tools in providing accurate and vetted information to patients. Those institutions that offer robust patient education and engagement solutions should feature that information prominently on their websites and within their patient portals. Patients would be able to self-serve with reputable information.

Clinicians need to look at patient education less as a check-the-box exercise and more as a key part of patient care. In my experience, educated patients who have access to resources that they can consult down the road are less likely to send patient portal messages or call the office with basic questions. They feel more confident about their care and their ability to manage at home.

Another juicy tidbit from the report: 70% of health-related ChatGPT queries occur outside of normal medical office hours. Most medical offices are open for about eight hours per day, usually overlapping the same work hours as people who also work traditional schedules. It’s difficult for many patients and caregivers to get the information they need during the hours that they are available. Patient portals and secure messaging have helped this issue somewhat, but gaps still exist.

In addition to making sure that patients know how to access trustworthy patient education materials, care delivery organizations should do a better job promoting other patient-facing resources, such as after-hours nurse triage lines or on-call services. Organizations that are actively managing risk do a better job with this, because they are incentivized to keep patients from going to the emergency department.

It would be interesting to compare after-hours use of generative AI solutions by patients who have access to after-hours services and those who don’t. Anyone up for some research?

From Midwest Gal: “Re: portal messages. You mentioned waiting for test results, received a patient portal notification that you had a message from the physician, and it turned out it was a general message about holiday hours. The same thing happened to me right before the Christmas holiday. Instead of getting my mammogram results, it was a reminder that the office would be closed.” I reached out to some folks who are experts in the EHR that the reader’s site uses. They said that using the patient portal in this manner is not a best practice. For the love of all things, if you’re on a patient portal team, please work with the operations teams that are sending these messages to help them understand the anxiety that they are causing.

Speaking of anxiety, the clinical trial in which I am a participant published some of its results recently. However, it didn’t bother to notify patients that this would be happening. Those of us that are clinicians saw it in the journals first, which was bad enough. To make things worse, the research team released new recommendations to patients several days later, some of which provided guidance that is counter to the standard of care. That was accompanied by no explanation.

This occurred the week of December 18, when many people are frazzled by year-end work responsibilities or holiday preparations. I can’t imagine a worse time to release that kind of information.

I reached out to the study coordinator with my questions. I didn’t receive a reply within the published service level, so I reached out again via a different method. Guess what? They were experiencing a high volume of calls and were short staffed due to the holidays. The local physician who had referred me to the study wasn’t aware of either the published article or the communication to patients. You really cannot make this stuff up.

From Burned Out CMIO: “Re: help desk. My large health system outsourced its help desk functions at the beginning of December with the assurance that we would see no degradation in service levels. I had complaints from my ED physicians, who said that their tickets had been closed due to lack of customer response. Help desk staff were emailing the physicians about their tickets, then closing them as unresponsive if they didn’t hear back within a few hours. We’ve been having some serious conversations with the vendor about how that’s not how it’s supposed to work, especially for shift-based physicians who might not be able to respond quickly and then might not be working the next day. Ambulatory physicians ran into issues during Christmas week when offices were closed some days, then came back on Monday to find their tickets closed due to ‘no response from customer.’ Everything blew up over the New Year’s holiday, when tickets were closed in bulk on the 31st to meet meet end-of-year service level metrics. I feel awful because people who I had worked with for years were laid off in favor of the allegedly cheaper outsource firm.”

In situations like this, you can’t put a price on the knowledge of former help desk staffers who understood user and office work schedules around the holidays. I wonder if this outsource firm has any healthcare experience. This falls into the category of “you get what you paid for.”

I hope that a robust review of service level expectations happens again and that ticket closure goals are moved out a bit to accommodate the behaviors of real users in the healthcare setting. I can just imagine people trying to slam tickets shut to meet the metrics, not realizing that users have valid reasons for not responding quickly.

What’s the most foolish outsource maneuver your organization has made? Leave a comment or email me.

Email Dr. Jayne.

Morning Headlines 1/8/26

January 7, 2026 Headlines No Comments

Oasys Raises $4.6M to Transform Mental Health Care into a Data-Driven Discipline, Catalyzing Better Health Outcomes

Digital mental healthcare company Oasys Health raises $4.6 million.

Introducing ChatGPT Health

OpenAI launches ChatGPT Health, giving users the ability to integrate data from their medical records and wearables for deeper insights, though the software is not intended as a diagnostic or treatment tool.

Skylight Health Acquires Stellation Care, Adding AI-Powered Provider Analytics to Its Multispecialty Orchestration Platform

Multispecialty care coordination and analytics startup Skylight Health acquires provider analytics vendor Stellation Care.

OpenAI Selects B.well to Power Secure Health Data Connectivity for AI-Driven Health Experiences in ChatGPT

OpenAI uses B.well’s interoperability software to enable users to connect their medical records to ChatGPT Health.

Healthcare AI News 1/7/26

News

OpenAI announces ChatGPT Health, which supports health conversations with encryption, isolation from model training, and connectivity to wellness and medical records applications such as Apple Health and MyFitnessPal.

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OpenAI reports that 40 million people use ChatGPT each day for health information. Users ask it to help them decipher medical bills, spot charging errors, file insurance appeals, and in some cases diagnose conditions or manage their care. Seventy percent of those conversations take place outside normal clinic hours. The company also cites reports that nearly half of US nurses use AI weekly.

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A Wall Street Journal analysis finds that 27% of US health systems are paying for AI tool licenses, triple the average across industries. The strongest results come from labor heavy administrative work such as note taking, triaging patient calls, and processing insurance claims. A health system found that its use of an Epic tool to manage denials reduced the labor required by 23% and increased the percentage of overturned denials. However, the report adds that Mount Sinai halted its use of Epic’s draft reply tool for patient messages after physicians said that its output required excessive rewriting and sometimes contained questionable information.

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Utah launches a pilot to allow AI technology from Doctronic to autonomously manage prescription refills for 190 common medications. The company also markets a free chatbot that assesses systems, offers guidance, and then offers to connect users with virtual providers for a $39 virtual consultation. The goal is to reduce primary care wait times, but medical groups warn that physician oversight is needed. The FDA has not reviewed the automation process and could impose regulations on its use.

The FDA will step back from regulating low-risk wellness technologies, including fitness apps and activity trackers. Products that only share information won’t need clearance as long as companies avoid making medical claims.


Business

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CVS Health highlights technology, including AI, as central to its strategy. It has rolled out an AI-first consumer engagement platform across CVS Pharmacy, Caremark, Aetna, and its care delivery units to support prescription, benefit, and care navigation. The company suggests it may eventually offer parts of the platform to outside customers.


Research

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Researchers develop SleepFM, an AI tool that can predict 130 disease categories using only data from polymonography (overnight sleep studies), including dementia, heart attack, heart failure, stroke, chronic kidney disease, atrial fibrillation, and all-cause mortality. The tool’s accuracy was measured by linking each patient’s sleep record to their EHR data to find occurrence of related events such as coded diagnosis, procedure and encounter histories, mortality data, and the timestamps of clinical events.


Other

University of Colorado Anschutz profiles AIDA, a self-developed AI assistant that summarizes a patient’s Epic chart for radiologists. Aakriti Pandita, MD, assistant professor of medicine and co-developer of the tool, says, “We don’t need AI to help diagnosing patients. We need AI to help the tasks that are repetitive and redundant and administrative in nature.”

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A mother whose teenage son died of an overdose says he used ChatGPT to get advice on dosing illicit drugs and how to achieve different highs. The company says he accessed a flawed version of the model that was known to give unsafe health responses and that he sidestepped safeguards by framing his questions as hypothetical. ChatGPT even suggested a music playlist as part of its recommendation that he drink two bottles of cough syrup.


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
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Sponsorship information.
Contact us.

Readers Write: The Healthcare Cybersecurity Landscape For 2026

January 7, 2026 Readers Write No Comments

The Healthcare Cybersecurity Landscape For 2026
By Russell Teague

Russell Teague is chief information security officer of Fortified Health Security.

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Healthcare is entering the new year facing the same uncomfortable truth it has confronted for more than a decade: no industry faces a higher financial or operational burden from cyber incidents. Even as technology advances and awareness grows, the cost of a healthcare data breach remains the highest of any sector, and the implications are becoming more severe for patient care, financial performance, and organizational resilience.

The latest data confirms what many leaders already feel day-to-day: cybersecurity is no longer just an IT issue or a compliance checkbox. It is a top-line financial risk, a bottom-line operational disruptor, and one of the most material threats to patient safety.

Healthcare Once Again Leads All Industries in Breach Cost

Healthcare continues its longstanding position as the most expensive industry for data breaches. In 2025, the average cost of a healthcare breach reached $7.42 million, marking the 14th consecutive year that healthcare ranked #1 among all industries. While this represents a decrease from $10.1 million in 2024, the reduction does not signify improved risk posture across the sector. Instead, the decline reflects a combination of factors:

  • Evolving incident reporting methodologies.
  • The normalization of ransomware payments.
  • Increased reliance on third-party negotiations.
  • More sophisticated data-exfiltration containment practices.

But the underlying risk drivers – legacy environments, fragmented vendor ecosystems, thinly stretched workforce capacity, and the growing attack surface from digital transformation — remain unchanged.

The $7.42 million average still places healthcare well above all other highly regulated sectors, and it reflects only direct, measurable costs. The true financial impact is often far greater once organizations consider indirect operational and reputational fallout.

Breach Frequency and Threat Pressure Are Accelerating

The cost of individual breaches is only part of the story. Frequency is rising across the sector, expanding total exposure for hospitals, health systems, and clinical organizations. In 2025, healthcare experienced one of the highest incident rates of any industry, driven by persistent ransomware campaigns, increasingly complex third-party and supply chain intrusions, targeted email compromises involving PHI, and exploit attempts against aging clinical systems and medical devices. The growing automation of attacker workflows that are powered by AI has only accelerated this trend.

Attackers view healthcare as a high-pressure, high-reward environment. The combination of operational urgency, patient safety implications, and deeply interconnected technology ecosystems makes the sector uniquely attractive. Historically, healthcare organizations have been among the fastest to pay and the most vulnerable to disruption, further incentivizing attackers.

As breach frequency rises, so does cumulative financial exposure. Even organizations that avoid large-scale incidents still absorb escalating costs tied to smaller breaches, investigative work, vendor assessments, rising insurance premiums, and heightened regulatory scrutiny.

The Operational Fallout: Downtime as a Major Financial Driver

One of the most significant, and often underreported, costs of a cyber incident is operational downtime. In 2025, hospitals experienced an average of 19 to 23 days of disruption following major cyber events, affecting everything from EHR access to imaging, lab systems, surgical schedules, and emergency department operations. These outages frequently force diversion events, delay procedures, and push frontline staff into manual workflows that dramatically slow care delivery.

The financial impact is substantial. Organizations lose millions in net patient revenue as billing cycles stall, coding backlogs grow, and clinical productivity drops. Delayed reimbursement and extended recovery periods often compound these losses. At the same time, hospitals face increased overtime expenses, temporary labor costs, and rising patient dissatisfaction, all of which further erode operating margins. For rural and independent facilities with limited redundancies or tighter financial constraints, the impact can be especially severe.

Operational downtime also creates long-tail effects that extend well beyond the initial incident. Staff burnout rises as clinical teams struggle through prolonged manual processes, turnover risk increases, and organizations become more susceptible to future attacks during recovery periods. In many cases, the cumulative operational and financial damage eclipses the cost of the breach itself.

Why the Breach Lifecycle Matters: 280 Days of Exposure

A defining characteristic of healthcare is how long breaches persist before being identified and contained. Last year, healthcare averaged a 280-day breach lifecycle, exceeding the global average of 241 days. On average, it took 207 days to identify a breach and another 73 days to contain it.

This extended lifecycle dramatically elevates financial exposure. Lengthy dwell time gives attackers ample opportunity to move laterally, access more systems, compromise clinical applications, and exfiltrate sensitive data.

Prolonged exposure usually reflects deeper, systemic challenges across health systems, such as poorly tuned tools, redundant or overlapping technologies, gaps in visibility across environments, inconsistent processes or response playbooks, staffing shortages that drive alert fatigue, and weak segmentation that enables lateral movement. Many organizations also struggle with incomplete logging or monitoring coverage, which further delays containment.

Shortening the lifecycle is one of the most effective ways to reduce breach costs, often by millions. Health systems that detect and contain incidents faster consistently demonstrate stronger program maturity, more rationalized technology stacks, and clearer operational processes aligned to rapid response.

Cyber Insurance Costs Are Rising — for Both Coverage and Claims

In 2025, cyber insurance premiums for healthcare continued to increase, driven by a combination of higher claim severity, rising incident frequency, expanding legal and regulatory exposure, and the growing complexity of medical devices, cloud services, and interconnected vendor environments. Many recent breaches tied to third-party partners have created additional uncertainty for insurers, especially when accountability is difficult to determine.

As a result, carriers are tightening underwriting standards. Organizations now face stricter requirements around MFA enforcement, patching cadence, SOC maturity, third-party oversight, log retention, and evidence of incident response readiness that includes documented plans and playbooks. Those unable to demonstrate adequate maturity are experiencing significantly higher premiums, reduced coverage limits, or, in some cases, losing eligibility for coverage altogether.

The Hidden Costs: Reputation, Trust, and Long-Term Clinical Impact

Beyond direct financial losses, breaches create a secondary wave of disruption that can last months or even years. Organizations often experience a decline in patient trust, heightened scrutiny from regulators and auditors, and increased turnover among clinical, operational, and executive staff. Many also find themselves at a disadvantage when pursuing new strategic partnerships as potential collaborators question their security posture.

These incidents can also drive up ndor-related costs as partners impose stricter security requirements, more frequent assessments, and higher fees tied to their own risk management obligations. Taken together, these indirect, long-tail impacts create significant financial and operational strain, particularly for health systems operating in competitive markets or with already limited resources.

A Clear Path Forward: Maturity as a Financial Strategy

The latest data reinforces a simple truth: the cost of healthcare breaches remains high not just because of attacker sophistication, but because of program immaturity. Organizations that invest in visibility, alignment, rationalization, and early detection reduce breach lifecycle times and significantly limit downstream financial impact.

The most cost-effective cybersecurity strategy is not more tools. It is a mature cyber program, fully rationalized for better alignment with the business goal of protecting patient safety and operational resilience. When people, process, technology, and financial investment work in concert, breach costs drop, operational stability increases, and resilience becomes a competitive advantage.

Healthcare Can No Longer Measure the Cost of Inaction in Dollars Alone

Last year’s data makes it unmistakably clear that healthcare can no longer afford to view cybersecurity as a technical problem sitting on the periphery of operations. The financial impact of breaches is severe, but the deeper cost is the strain they place on clinical delivery, patient trust, workforce capacity, and organizational resilience. Every day a breach goes undetected, every hour systems are offline, and every dollar spent recovering from preventable disruption reflects a direct threat to the mission of safe, reliable care.

The real risk facing healthcare organizations is not the next attacker. It’s the continued reliance on underdeveloped, unaligned, and unprepared cybersecurity programs. More tools will not solve this challenge, and increased spending without strategic maturity will not change outcomes. What will make a measurable difference is a cyber program that is fully rationalized, integrated, and aligned with the fundamental business goals of patient safety and operational stability.

Organizations that invest in visibility, speed, resilience, and coordinated response are already seeing the benefits: shorter breach lifecycles, fewer operational disruptions, reduced financial exposure, and stronger trust from the communities they serve. Those that delay modernization will continue to face rising costs, extended downtime, and a risk profile that becomes increasingly difficult to manage.

2026 must be the year when healthcare stops treating cybersecurity improvements as optional or incremental and starts approaching them as essential to sustaining care. Cybersecurity in healthcare is no longer just a business function or an IT priority. It is a foundational element of patient safety, and the cost of inaction has never been higher.

Morning Headlines 1/7/26

January 6, 2026 Headlines No Comments

Altaris Acquires Tegria

Healthcare-focused private equity firm Altaris acquires Tegria from Providence St. Joseph Health.

Artificial intelligence begins prescribing medications in Utah

Utah launches a pilot to allow AI technology from Doctronic to autonomously manage prescription refills for 190 common medications.

TPG in talks to buy UnitedHealth’s Optum UK unit, Sky News reports

US-based private equity firm TPG is reportedly looking to acquire UnitedHealth’s Optum UK business, which supplies EHR software to a large percentage of British physicians.

FDA announces sweeping changes to oversight of wearables, AI-enabled devices

The FDA will ease regulation of wearables and AI-enabled devices that provide non-medical-grade information.

News 1/7/26

January 6, 2026 News 4 Comments

Top News

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Healthcare-focused private equity firm Altaris acquires Tegria from Providence St. Joseph Health.

Tegria was formed in 2020 from Engage, Bluetree, and Navin Haffty. It then acquired Cumberland, Sisu Solutions, Cloud21. It had previously acquired KenSci, Colburn Hill Group, Lumedic, Community Technologies, and MediRevv. 

Providence spun out analytics firm Advata in June 2022 by combining KenSci, Colburn Hill Group, MultiScale, Lumedic, Quiviq, and Alphalytics. That company apparently shut down in early 2023. Providence sold Acclara to R1 RCM in early 2024 for $675 million.

Altaris acquired Sharecare in 2024. Its exited healthcare holdings include Acclara, AGS Health, Clearwater, and Precyse.


HIStalk Announcements and Requests

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Welcome to new HIStalk Platinum Sponsor VectorCare. VectorCare is the first patient logistics platform that is built directly inside leading EHRs using SMART on FHIR. Care teams can schedule transportation, home health, and DME in under a minute, without leaving thepatient chart or relying on phone calls and portals. Our SMART on FHIR integration embeds VectorCare into Epic, Cerner, Meditech, Allscripts, Athena, and more with zero code or IT effort. Real-time updates, vendor communication, and live tracking flow directly into the EHR to streamline every transition of care. With VectorCare’s no-code workflow builder, organizations can standardize discharge and care-coordination workflows instantly. This reduces delays, improves handoffs, and helps lower preventable readmissions by up to 30%. Explore our SMART on FHIR app in the Epic Showroom or request a demo. Follow us on LinkedIn and X for updates on patient logistics innovation. Thanks to VectorCare for supporting HIStalk.

I found this YouTube demo of Vector’s SMART on FHIR app within Epic.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Sales

  • Kirby Medical Center (IL) selects Switchboard, MD’s automated healthcare communications software.

People

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InterSystems promotes Don Woodlock to president.

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MDAudit promotes Nisheet Goenka, MSEE to CTO.

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The Guthrie Clinic (NY) promotes Brad Carvellas, MS to SVP and chief digital officer.

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Asif Ali, MD (University of Houston College of Medicine) joins Kencor Health as chief medical officer.

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Atropos Health promotes Kevin Smith to chief growth officer.

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TeleTracking appoints Derek Ritchea, MBA (Lincoln International) as chief strategy officer.


Announcements and Implementations

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Utah launches a pilot to allow AI technology from Doctronic to autonomously manage prescription refills for 190 common medications. The company also markets a free chatbot that assesses systems, offers guidance, and then offers to connect users with virtual providers for a $39 virtual consultation.

Healthcare data foundation operator CAQH restructures to assign ownership to 12 shareholder entities that are affiliated with national health plans.

Southwestern Medical Center and Comanche County Memorial Hospital merge to form Memorial Health System of Southwest Oklahoma. The combined system will implement Meditech Expanse this summer.

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Connecticut’s Connie HIE implements Clinical Architecture’s PIQXL Gateway patient data quality measurement tool.


Government and Politics

The FDA issues an RFI on a proposed contracting vehicle that is aimed at making it easier for VC-backed companies to do business with the agency. FDA notes that many breakthrough health technologies come from firms that lack the resources and know-how to navigate federal procurement, and that the government’s use of prime contractors, whose incentives favor billable hours over scalable solutions, often impedes adoption.

The VA sees a 10% annual increase in telehealth use amongst veterans, 92% of whom report being satisfied with the care received.


Other

A social determinants of health-focused survey of 145 healthcare facilities in Arkansas finds that, while providers screen at a high rate, significant gaps exist in referring patients to services and providing services directly. The survey also found that SDOH-related needs most often pertain to housing, transportation, and food insecurity.


Sponsor Updates

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  • TruBridge staff partner with United Way of Southwest Alabama to support the Africatown Hall & Food Bank in Mobile, AL.
  • Netsmart announces its commitment to the CMS Health Tech Ecosystem initiative as a CMS Aligned Network.
  • TrustCommerce, a Sphere company, announces the release of a KLAS First Look report highlighting strong early results and customer satisfaction for its Cloud Payments solution.
  • Black Book Research releases its “2026 State of Global Digital Healthcare Technology” report.
  • AdvancedMD helps mental health practice Modern Mojo reduce time spent on insurance eligibility by more than 80%.
  • Artera releases new insights on the rising cost of patient no-shows across healthcare systems.
  • Grand Lake Health System will implement Altera Digital Health’s Sunrise Axon, connecting through Health Gorilla’s TEFCA-enabled QHIN.
  • Consensus Cloud Solutions CRO and EVP Johnny Hecker wins the 2025 Gold Globee Business Award.
  • CereCore releases a new podcast titled “A Rural CNO on Healthcare Innovation That Actually Helps Nurses.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 1/6/26

January 5, 2026 Headlines No Comments

40 million people turn to ChatGPT for health care

OpenAI reports that 40 million people around the world ask ChatGPT health-related questions on a daily basis.

CMS no longer requiring childhood vaccination data from states

CMS will no longer require states to report childhood and adolescent immunization statuses as it works on developing new vaccine measures.

CareCloud Appoints Chief Strategy Officer to Lead Enterprise AI Platform as Company Enters 2026 as Its Defining AI Year

CareCloud promotes Stephen Snyder to CEO and A. Hadi Chaudhry to chief strategy officer.

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