Shares in Medicare Advantage insurer Clover Health began trading Friday on the Nasdaq. The company, which went public in a reverse merger with a SPAC, is valued at $7 billion despite a low Medicare star rating, availability in just some counties of eight states, and 50,000 members.
Clover Health offers doctors the free, web-based Clover Assistant, which provides access to patient data, personalized care plans, and faster payment.
Clover Health’s leadership team with health IT connections includes CEO Vivek Garipalli (co-founder of Ensemble Health and founding investor of Flatiron Health); Chief Clinical Informatics Officer Sophia Chang, MD, MPH (CareMore Health Plan and VP/medical director at Accretive Health); and Calvin Chock (McKesson).
From Plymouth Meeting:: “Re: hospital IT meetings. What would you do to improve them?” Ideas:
- Identify the one person who is in charge. They don’t have to actually run the meeting, but they need to state why the meeting is being held, explain why each attendee was invited, and make assignments. It’s common for a hospital meeting to start with, “Whose meeting is this?” and nobody can answer.
- Start and end on time. Do not wait for stragglers, which is almost everyone in hospitals, because that will encourage them and make the meeting seem less urgently important.
- Send out an agenda days in advance with assignments. If nobody can find the time to do that, then cancel the meeting.
- Implement a “no looking at electronic devices” policy.
- Assign someone to keep the meeting moving and to take notes. I used to scoff at needing to record minutes until I attended my first meetings where they were scrupulously maintained and distributed by someone, and it was eye-opening. And someone needs to muzzle the attendees who can’t shut up (which is often a reflection of job title) and engage those who have tuned out because nobody’s listening to them or they are intimidated by higher-ranking or more verbally aggressive co-workers. A junior person who has little knowledge of the meeting’s topic is ideal for recording minutes – they have no skin in the game, they will follow up, and their lack of the understanding of the specific issue forces them to ask basic questions that nobody else noticed weren’t answered.
- Don’t invite more than 5-10 people to a meeting where a decision will be made. Otherwise, the only decision that results will be to have more meetings.
- When making a decision, do a voice vote and record each person’s choice to make sure they aren’t just coasting on in-room dynamics and that they understand that their consideration of the issues has consequences.
- Don’t allow guests or uninvited add-ons. Hospitals are supportive democracies where most folks would never ask, “Why are you here, again?” and some people just love conference room gamesmanship.
- Groups larger than a handful of people will never be able to reach consensus among all the position-jockeying. Get the ideas on the table in one or more larger meetings, but don’t give those big groups voting power beyond making recommendations to the smaller group. Big groups should be for brainstorming only.
- Don’t make IT decisions without getting input from the users who will be most affected. Many IT attendees have quirky personality types, the inability see any nuance that isn’t black and white, and overreliance on either “I’ve been here a long time and that didn’t work when we tried it before” or “I’ve not been here long and I wish you would all stop living in the past and think boldly.” Make those users part of the brainstorming meeting, not the decision-making meeting, because they are seeing just a small part of the elephant at hand but will feel passionately that they are right.
- Make sure standing meetings are really necessary. Those often waste the most time in hospitals because the only expectation of attendees is to show up and share their feelings, which hospital people do readily.
HIStalk Announcements and Requests
My once-yearly and newly shortened reader survey takes seconds to complete and will earn you my gratitude and possibly a randomly drawn $50 Amazon gift card. I don’t know who’s reading otherwise since I don’t require registration or hide articles behind a paywall. Thanks.
Less than one-fourth of poll respondents say their health is worse now than a year ago.
New poll to your right or here: Is more than 10% of your net worth invested in health IT-related company shares or equity? I make it a point to not hold any such ownership since I don’t think it would be right as someone who reports news and rumors, but I suspect it’s common and entirely reasonable for employees of publicly traded companies to hold shares in their retirement or incentive plans.
Welcome to new HIStalk Platinum Sponsor Sphere. The Nashville-based financial technology and software company’s cloud-based platform is used by the country’s largest health systems to reduce friction and facilitate better, more secure patient payments in a single platform. Its integrated payments offering supports the native workflows of leading EHRs such as Epic, while its Health IPass solution enhances provider revenue collection and a streamlined consumer experience from appointment to final payment. It includes security and fraud tools, API integration, robust reporting and reconciliation, support for billing plans and tokenization, and support for all payment types and flexible spending accounts. Thanks to Sphere for supporting HIStalk.
January 13 (Wednesday) 2 ET. “The One Communication Strategy Clinicians Need Now.” Sponsor: PerfectServe. Presenters: Clay Callison, MD, CMIO, University of Tennessee Medical Center; Nicholas E. Perkins, DO, MS, hospitalist and physician informaticist, Prisma Health. Healthcare organizations are leveraging their current investments and reducing their vendor footprint, so there’s no room for clutter in healthcare communication. The presenters will describe the one communication strategy that clinicians and organizations need today, how to improve patient experience and protect revenue, and how to drive the communication efficiency of clinical teams.
Acquisitions, Funding, Business, and Stock
Transplant testing, lab, and software vendor CareDx acquires TransChart, which sells a transplant center EHR.
Carrum Health, whose marketplace connects employees of self-insured companies with company-screened, bundled-price surgery providers, raises $40 million in a Series A funding round. The company supports orthopedic, spine, cardiac, and bariatric procedures.
Hinge Health, which offers employers and insurers sensors, apps, and coaching to prevent and treat chronic back and muscle pain, raises $300 million in a Series D funding round, valuing the company at $3 billion. The company plans to launch an IPO in 2022.
Announcements and Implementations
KLAS takes a look at the hospital EHR market in Canada, which in many cases involves group- or province-led collective decisions that are intended to keep costs down. Meditech leads Epic in hospital count, but has lost some market share as 88 big-system hospitals have replaced Meditech with mostly Epic from 2015 to 2019, while 31 legacy Meditech hospitals have upgraded to Expanse. Customers report satisfaction with Expanse, but say they could have used more guidance and best practices before going live and a better idea of the maintenance requirements afterward. Satisfaction with Cerner is stable, but customers say the Citrix-heavy client-server footprint requires a lot of maintenance, although experience with Cerner’s recently introduced remote-hosted option is good. Allscripts hasn’t had a new Sunrise sale in Canada in the past 10 years, Harris Healthcare is rarely considered in new deals, and Telus Health’s Oacis is rarely considered and hasn’t sold since 2015.
Government and Politics
The American Hospital Association lost its lawsuit challenging the federal government’s hospital price transparency rule last week, so it now asks HHS to not enforce it, saying that hospital IT employees are too busy with COVID-19 work.
Saturday’s COVID-19 stats: 3,500 deaths and 130,777 patients in hospitals. Last week was the highest number of cases, hospitalizations, and deaths of any week in the pandemic.
CDC vaccination updates: 6.7 million first doses administered of 22 million doses distributed. At a goal of vaccinating 70% of Americans to reach herd immunity, we are less than 10% finished with first doses alone. Nursing homes have administered only 17% of the 4 million doses they have received.
Denmark’s CDC warns that the B117 variant is so contagious that it will become the dominant virus in the country and likely the world by mid-February. Even Tier 4 restrictions – stay-at-home requirements, closed shops, no public gatherings, no overnight travel – will not stop its spread, they say, as UK districts under Tier 4 stay-at-home orders are seeing a 10-fold increase in B117 cases every three weeks. US FDA says existing TaqPath and Linea tests can specifically identify the B117 variant and retesting previous positive samples to see whether B117 was involved does not require its approval.
The UK approves use of two rheumatoid arthritis drugs – tocilizubam and sarilumab – for treating COVID-19 patients in the ICU, where they appear to reduce the risk of death by 24% if given within 24 hours of admission.
California’s slow COVID-19 vaccine rollout is being partially blamed on problems with PrepMod, the state’s vaccine management system that coordinates waitlists, tracks inventory, and sends proof of vaccination to patients. The system, which is used by several states, appears to have been developed by the non-profit Maryland Partnership for Prevention. California’s COVID-19 testing program was hampered last year by problems with the CalREDIE results data collection system. The state says it knew that both systems weren’t ideal for their current use and is designing replacements.
A large study of discharged COVID-19 hospital patients in Wuhan, China finds that three-fourths still have symptoms six months later, including fatigue, insomnia, depression, anxiety, and lung problems. Excluded from the study were the sickest people, such as those who could not be interviewed or who were readmitted in the six-month period.
Experts question whether health systems and states that use online systems and other technology for COVID-19 vaccine administration are limiting access to elderly, low-income, and rural populations.
The city of Nangong, China will pay $75 to anyone who reports a resident who has not received a mandatory COVID-19 test. Areas with outbreaks of a few dozen cases are being locked down, every resident is being tested, highways have been blocked, and some cities allow only one member of a household to leave their homes every days to buy supplies.
- OpenText donates $15,000 to the Manna Food Center in Gaithersburg, MD.
- Wolters Kluwer Health announces integration of its Health Language clinical interface terminology solutions with Henry Schein MicroMD’s EHR platform.
- Rush University Medical Center expands its deployment of Nuance Dragon Ambient Experience to 14 clinical specialties.
- OptimizeRx will present at the HC Wainwright Virtual BioConnect Conference on January 11.
- Nordic releases a new podcast, “Creating and leveraging a successful Super User program.”
- Pure Storage will participate in fireside chats during the Needham Virtual Growth Conference on January 11, and the Goldman Sachs Virtual Tech and Internet Conference on January 12.
- The local news features a story on how one family stayed connected to their hospitalized infant through Vocera’s Ease app.
- Saykara President and Chief Medical Officer Graham Hughes, MBBS publishes a guest article titled “Physician Groups Turning to AI for Relief from EHR Documentation Burden” in AI TechPark.
- Worried Sick: 5 Major Risks with Telehealth Data Security and How to Mitigate Them (Spirion)
- Physician groups turning to AI for relief from EHR documentation burden (Saykara)
- Digital Front Door, Ambient Technology, AI, and the Revenue Cycle (Nuance)
- Cybersecurity in Conversation: Experts Answer Must-Know Questions (Netsmart)
- If You Choose Not to Decide, You Still Have Made a Choice (Nordic)
- Support COVID-19 Vaccination Efforts with Provider Data Platform (Phynd Technologies)
- Miscommunication in Patient Hand-Offs and Its Impact on Patient Care (PMD)
- How Two Health Systems are Carrying COVID-19 Innovations into the New Year (Premier)
- How to Design Products for EHR Integration Using Clinical Workflows (Redox)
- Improve Medication Ordering Workflows with Better Patient Data (RxRevu)
- Acute Telemedicine in 2020: A Wrap Up (SOC Telemed)
- Data Privacy and Security Trends in 2020 (Spirion)
- 8 lessons from the pandemic to guide us in 2021 (Spok)
- FHIR Power: Picture-Perfect for Patient Engagement (Krames)
- Scrambling to Complete High-Volume, Repetitive Data Entry Tasks Before Year End? (Summit Healthcare)
- Lessons Learned About Information Sharing During a Pandemic (Surescripts)
- The Complete Guide to Implementing a Physical Therapy Software (WebPT)