Going to ask again about HealWell - they are on an acquisition tear and seem to be very AI-focused. Has…
Monday Morning Update 8/5/19
Top News
The Detroit business paper covers this year’s layoffs by Beaumont Health, the most significant of which involved IT and revenue cycle employees.
EVP, Chief Transformation Officer, and CIO Subra Sripada left in April (he’s now with Navigant), as did VP/CIO Matthew Zimmie, MD (who’s doing independent consulting). The organization’s SVP of human resources is serving as interim CIO.
Those employees who were let go probably won’t appreciate executive comments that all healthcare systems “are reorganizing their operational platforms” and that while 175 people lost their jobs this year, 4,235 were hired.
The health system is spending tons of money on the acquisition of Summa Health, hospital construction, and the opening of 30 urgent care centers.
Beaumont Health’s most recent year’s tax filings show a loss of $3.9 million on revenue of $4.4 billion. The CEO was paid $5.6 million, while the departed CIO made $1.3 million.
Reader Comments
From Google Pyle: “Re: Google Health. LinkedIn has people listed as being on its advisory board. I thought it Google Health was dead.” I’m not sure what Google Health even means now that the failed personal health record of that name was retired in 2011 and much the company’s healthcare projects placed under Verily. It may be that “Google – Health Advisory Board “ was the intention rather than “Google Health – Advisory Board.” I emailed a Google press contact hoping to clarify what Google Health is these days and who serves on its advisory board, if it still exists. I’m not holding my breath for a response. I don’t get too excited about advisory boards (as opposed to actual boards of directors) since companies often choose high-profile people just to pick their brains and maybe try to sell them something instead of relying on them to provide actual sound advice in return for compensation.
From AngryMD: “Re: Epic. Rebrands its anesthesia product ‘Flo’ and its infection control product ‘Bugsy.’ Can you stop wasting our time with these inane name changes and work on improving the software we’re spending millions on?” I’m a fan of Epic’s product names, which like the company’s campus, are clever, whimsical, and integral to the culture you’re paying for as a customer whether you like it or not. Judy Faulkner still picks the product names herself as far as I know, so I doubt any developers were harmed in the making of this movie. I don’t hear many complaints about Epic lagging on support responsiveness or development timelines, but I’m always interested in the physician user perspective. What would you say the company’s top priorities should be?
In an unrelated note, I just discovered that Epic has some great-sounding cafeteria recipes on its site, including a chocolate espresso mousse that is similar to the five-minute Bailey’s Irish Cream pots de crème that is my go-to dessert when I’m cooking.
From Sue Schadenfreude: “Re: Meditech. As you noted, newly named Meditech President Michelle O’Connor has only ever worked at Meditech, and unlike most of the company’s execs who have only undergrad degrees but several from MIT, hers is from a state college. Hoda Sayed-Friel has been moved off to the side to start a professional services division. Always interesting things happening there.” Meditech is starting to hand off to the next generation of executive leadership (O’Connor is second-youngest of all directors and officers at 52), although its youngest board member is 65. This might serve as a preview of how Epic’s next generation will be installed since the companies are similar. Meditech values tenure, with its most recent annual report listing these executives and their start date (imagine still being the rookie suit after nearly 30 years with the company):
- Michelle O’Connor – 1988
- Hoda Sayed-Friel – 1986
- Helen Waters – 1990
- Christopher Anschuetz – 1975
- Steven Koretz – 1982
- Leah Farina – 1989
- Scott Radner – 1990
- James Merlin – 1986
- Geoffrey Smith – 1989
From Cohesive Summary: “Re: AI in medicine. Why do technologists persist, decade after decade, in focusing on diagnosis rather than solving problems that people actually want help on? What springs to mind is finding ways that billing could be at least partially automated.” Startups, investors, and consumers grossly overestimate the incidence of misdiagnosis, maybe because it’s always been an easy programmer’s target to match up a set of symptoms with possible diagnoses even when the result changes nothing. They could probably save 100,000 times more lives by tackling problems that directly influence outcomes, although that’s a much fuzzier area than a computer-generated a-ha moment of dramatically announcing some weird but correct diagnosis. Precision medicine might be a good compromise, but even that isn’t likely to move the public health needle much. Perhaps the biggest reason for missing the point is that technologists are mostly young, can’t fathom death or disability, and have the money to bribe their way around healthcare’s velvet rope, so they may be oblivious to the concept of public health and the societal cost our inferior version of it creates. I also speculate that those same companies are overly focused on population health and patient engagement as the nail their technology hammer can easily pound, failing to understand that even cleverly designed and customized automated messages aren’t likely to improve the outcomes of those among us with the greatest healthcare needs. The idea that patients always do fine once properly diagnosed is dangerously naive, as is trusting providers to first do no harm even with the best of intentions. Also naive is the idea that companies and healthcare organizations will value the consumer’s interest over their own.
HIStalk Announcements and Requests
I belatedly realized that I omitted the most obvious option in last week’s poll – leaving the patient data-selling situation as-is. Otherwise, respondents most often chose requiring the patient’s explicit permission, paying them, or not allowing their information to be sold at all.
New poll to your right or here: how much healthcare innovation will result from Cerner’s partnership with Amazon Web Services? Click the Comments link after voting to explain yourself.
A chance radio encounter with Deep Purple’s magnificent 1972 “Machine Head” deep track “Pictures of Home” led me to mount a Spotify exploration of their contemporaries, which sent me to the catalog of Iron Butterfly. They put out quite a bit of awful, unfocused dreck after their label rushed them into non-psychedelic follow-ups to “In-A-Gadda-Da-Vida,” but some gems shine through and their influence on future metal and hard rock bands is obvious. Fun fact: guitarist and former child prodigy violinist Erik Braunn – part of the classic 1968 Butterfly lineup along with Doug Ingle, Ron Bushy, and Lee Dorman – was only 17 when he played on “In-A-Gadda-Da-Vida” and concerns about his age cost the band their chance to land Jeff Beck and Neil Young as members. Dorman later co-founded another band I like, Captain Beyond, which is still around albeit carrying only a trace of its DNA with drummer Bobby Caldwell as the only original member. Iron Butterfly keyboardist and vocalist Ingle, in my mind the band’s key member, is long retired at 73, but is still on the preferred side of the dirt.
I just realized today that Microsoft Windows has properly faded into the background of my daily routine, finally outgrowing its maddening stage as an exuberant puppy that chews shoes and pees on the floor into a contented companion that never lets me down. I can’t recall the last something about Windows frustrated me.
I was thinking today that the most successful technologies either (a) help you do something you want to do, such as stream movies or play games; or (b) make it easier to do something you’re required to do, such as fill out tax forms or prepare presentations. Most apps that fall under the “digital health” category do neither.
Webinars
None scheduled soon. Previous webinars are on our YouTube channel. Contact Lorre to present your own.
Acquisitions, Funding, Business, and Stock
Here’s a look at how the recent health IT IPOs are doing:
- Health Catalyst (July 25) – listed at $26, opened at $37.17, now at $40.54, valuing the company at $1.4 billion.
- Livongo Health (July 25) – listed at $28, opened at $40.51, now at $37.49, valuing the company at $3.4 billion.
- Phreesia (July 18) – listed at $18, opened at $26.75, now at $26.86, valuing the company at $953 million.
- Change Healthcare (June 27) – listed at $13, opened at $14.01, now at $13.16, valuing the company at $1.6 billion.
People
Jamison Callins (Cloudticity) joins Prepared Health as RVP of sales.
Privacy and Security
Security firm ExtraHop warns that an unnamed medical device management product – intended to protect privacy over hospital WiFi – was actually phoning home to its vendor in connecting to its cloud storage system, which the security firm says is a strict HIPAA violation.
Other
I saw a tweet about Simple, an open source Android app and web dashboard for providers to manage blood pressure measurements and meds, created by the philanthropically supported Resolve to Save Lives.
Vendors might want to take a look at this developer productivity booster, an AI-powered auto-complete add-in that supports 22 programming languages.
Sponsor Updates
- CereCore staff volunteer at Hope Lodge in Nashville.
- Meditech makes its antibacterial stewardship toolkit available to customers in the US and Canada.
- Nexus Primary Health in Australia migrates its InterSystems TrakCare HIS to an InterSystems cloud-based managed service.
- Waystar will exhibit at EClinicalWorks Day August 7 in Atlanta.
- Nordic will exhibit at the CORE Conference August 5-7 in Salt Lake City.
- Clinical Computer Systems, developer of the Obix Perinatal Data System, will exhibit at the Arizona Perinatal Trust Conference August 8-9 in Flagstaff, AZ.
- Recondo Technology will host a networking event during the CORE Conference August 7 in Salt Lake City.
- Unlimited Technology Systems integrates Relatient’s automated patient engagement solutions with its G4 Studio RCM platform.
- ROI Healthcare Solutions names Sara Wallace (Oracle) director of business development for the Midwest region.
Blog Posts
- How to Improve the Patient Experience: Establishing a Strong Online Presence (EClinicalWorks)
- CMS Home Health Emergency Preparedness (LiveProcess)
- Why You Should Care About the High Cost of Healthcare Collections (Loyale Healthcare)
- Overcoming rural hospital challenges through community engagement at Comanche County (Meditech)
- 4 Key Ways to Boost Physician Engagement in Health IT (Mobile Heartbeat)
- The Medicare 8 Minute Rule Explained for Physical Therapy (MWTherapy)
- 7 ways to prevent costly claim denials (Experian Health)
- How Physician Empathy Increases Patient Loyalty (PatientBond)
- Flossing for Dollars (Impact Advisors)
- Powering Better Payment Experiences with Patientco’s New CRO (Patientco)
- Identity is Security: Recipe for Disaster (SailPoint)
- Lessons Learned: How Connecticut Implemented an EPCS Requirement That Was Effective and Embraced by the Medical Community (Surescripts)
- What Hospitals Can Learn about Incident Detection from the Notre Dame Disaster (Vocera)
- The Difference Between Medicare and Medicaid Billing and Reimbursement (WebPT)
Contacts
Mr. H, Lorre, Jenn, Dr. Jayne.
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I’m just going to leave this right here: Cerner will be as innovative at AWS as the other HIT/EHR vendors who have moved to AWS.
I’m always interested in your polls, but participate infrequently because I usually read HISTalk on my phone and I don’t see the poll available to answer. Am I missing something or is it only available to desktop visitors?
There’s always a link in the text describing the poll, so that’s the surest best. You’ll see the actual graphic poll in the sidebar only if you choose the “Desktop Theme” from your mobile device (the toggle is at the very bottom of the HIStalk page), which then looks like the desktop version with the option to vote directly without clicking a link first.
@CohesiveSummary. I don’t think tech people focus on diagnosis. Athenahealth was the hottest thing for those involved in healthtech and it was mainly focused on automating the things physicians hate. Likewise the three health tech startups that IPOed this year were 1. making a nice form for you to fill out at the Dr.’s office, 2. helping health care executives and bureaucrats be less dumb, 3. making keeping track of your blood sugar less of a pain in the rear. That’s where the public market money for health tech went. Tech+diagnosis is mainly focused on by the lazy media producers and the demands of the media consumer . It is an easy article to write with a few built in audiences that are always going to read. It is also a good hook to get people to attend your conference. It is a good eye catcher if you want to get in front of a private investor to pitch them something else. etc. etc. People do it because it works.
Re: I can’t recall the last something about Windows frustrated me.
Two words – Focus Theft.
Every time you’re opening something and it’s taking too long and you switch windows to focus on some other task, only to have Windows unceremoniously tear you away in the middle of typing something…this has been madness since what, Windows 95?
I haven’t had that problem lately, but probably because even though I use an inexpensive laptop, I picked one that has 16GB of memory and has all Windows functions running from a solid state drive (but with 1 TB of spinning disk storage as well). Things open pretty fast for me most of the time. I’m surprised, however, that to get those same two laptop features now seems to cost a lot more than it did when I bought this one a couple of years ago for maybe $600 given that memory is cheap (although, as Apple well knows, a great item to mark up excessively).
RE: The idea that patients always do fine once properly diagnosed is dangerously naive,
Mr. H, I usually agree with you but on this one we are way apart. Tell me if you get the diagnosis wrong, then aren’t you addressing the wrong problem. How does that help the patient?? Cognitive medicine is the real ‘art’ part of medical practice, procedural medicine, eg. surgery, is the ‘simpler’ part. The surgeon can be an excellent ‘plumber’ but if he is told to replace the wrong pipe, what good is that?
Or, are you saying that good diagnosis is a ‘slam dunk”, so no need to computerize? In many simple cases it probably is, but when it’s missed alot of money and resources are spent going down the wrong road, and worst case a patient may die.
I have two friends that have been miss diagnosed and they paid the ultimate price.
Tangentially related, I’ve talked to 5+ doctors about the thought process that they use to diagnose patients. I would characterize it as being a “satisficing” approach and I don’t think that computers are going to help make it better. I’m curious though about the percentage of diagnoses people think are incorrect? It really depends on how you define a misdiagnosis. 10% seems reasonable.
“They could probably save 100,000 times more lives by tackling problems that directly influence outcomes”
And what’s that worth, in real dollars that real physicians or medical organizations are going to spend? Unless I can convince enough physicians to pay for that service, what good does that do? I have to pay for my rent and groceries, too. We can have as many clever ideas for improving outcomes and patient health as we like, but we can’t do it for free.
MEDITECH’s sales revenue is declining again. The company’s progress seems to be “one step forward, two steps back.” Saying the company is profitable and the balance sheet looks good, as was heard at the shareholder’s meeting, is another way of saying they are surviving. MEDITECH has yet to explain to its shareholders why it suffered such a large contraction during the period of greatest expansion the market has ever experienced, placing it a very distant third behind Cerner and Epic. As MEDITECH celebrates its 50th anniversary, it continues to present an image of business as usual. But the SEC reports continue to show a company in trouble, with other income compensating for a lack of revenue.
What suggestions do you have for Meditech?
I don’t know much about stocks and shareholders, but I think Meditech has a low beta. It doesn’t change as much as the market does, primarily because its customers don’t change as fast as the heatlhcare market does. What’s Meditech’s other income besides revenue?
Income vs. revenue are in the SEC 10-K and 10-Q reports, available online. At this late date I have no suggestion for MEDITECH getting out of its extended slump, other than the hope that some of the Epic and Cerner customers decide to not renew their contracts.