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Morning Headlines 7/3/17

July 2, 2017 Headlines 1 Comment

Nuance Healthcare: Impacted Customer Update

In Nuance’s most recent cyberattack update, the company says that its Emdat eScription RH service is being brought back online.

Department of Veterans Affairs IT Project In Danger of ‘Catastrophic Failure’

A $543 million project to implement real-time location service tracking software across VA medical facilities to help track medical equipment has been setback by a slew of previously undisclosed problems, including failed operational tests and questions over whether VA WiFi networks can adequately support the new tracking equipment.

Day 4: Princeton Community Hospital diligently rebuilds network after cyberattack

Princeton Community Hospital (WV) continues to manually rebuild its network following a cyberattack that forced clinicians back to paper. The hospital’s  IT department is installing new hard drives across all of its computer and reports that “fifty-three new computers have been installed throughout the hospital offering clean access to Meditech.”

Patients are losing patience, and they’re speaking out

The Boston Globe reports on patient satisfaction amid the tendency of practices to double book provider schedules, sometimes leaving patients waiting an hour past their scheduled appointment.

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Currently there is "1 comment" on this Article:

  1. Re: Patients are losing patience. No kidding! It’s everywhere. I recently waited 2 hours to see my Dr. The explanations are always the same…visits turned out more complex than anticipated, walk-in appts, late patients. These are all management issues. They book back-to-back 15 minute visits with no room for slip. It’s not unlike the airlines deliberately over-booking flights.
    80% of this is completely avoidable. The first step is to stop pretending that you can complete a visit in 15 minutes and have time for charting, bathroom break, etc. Book 5-10 minutes slack between every visit. It may seem costly, but practices have no choice. it’s a basic management issue.







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Reader Comments

  • David Butler: I absolutely love this article! I'm fairly new to following HIStalk and Dr. Jayne (and the various portions of the site...
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  • SteveS: I’d like to hear more from Ed about his perspective on the current state of “Professional Organizations” – in te...
  • Brian Too: Nice to hear from a small hospital for a change. We hear lots from the large players and consolidation has meant that b...
  • Sam Lawrence: Except in this case, coding = medical billing, not development. Though the same warning may be true...
  • BeenThere: Partners will find the savings from their cuts of coders as fools gold. There are a lot of hidden costs running an outs...
  • JC: If there is not there can be. VistA has a reference lab interface that can create the manifests/labeling and such as we...
  • Tom Cornwell: Great stuff from Dr. Jayne as usual. One small typo, last sentence of second-to-last paragraph: should be 'who's' not 'w...
  • HIT Observer: What I find most interesting here, is people defending their common practices rather than truly taking this as invaluabl...
  • Bob: There's no incentive for the provider to spend time doing a price comparison for the patient. Nor is it a good use of th...

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