Curbside Consult with Dr. Jayne 6/9/14

I mentioned that I was planning to start working in an urgent care that documents patient visits on paper. I fell into an opportunity with an independent facility and worked my first shifts this week. A reader asked if I had mentioned during the job interview that I would be blogging about my work and whether I’ve been able to remain anonymous in my various work roles.

The answer to the blogging question is “no.” I enjoy my day jobs and wouldn’t want to jeopardize them. Although I share many stories about my work, there are a great many stories that don’t get told because they might result in specific people or organizations being identified. Some of the best tales will go with me to the grave.

A reader once said that as a CMIO, I’m still a doctor, but my patients are sick hospitals and physician offices. That’s true to a degree and I guard their information as I do with patient information. Often my material reflects events that are so common they could apply to many organizations across the country, so camouflaging the events and players isn’t necessary.

As far as my clinical duties, I do think I’ve been able to remain anonymous. Frankly most clinicians in the trenches are too busy keeping their heads above water to even know that there’s an entire health care IT community out there. They may not know who their own CMIO is or what he or she does, let alone that there are scores of us who know and talk to each other. The idea that there would be blogs talking about EHRs and the people who use them to torment physicians isn’t even remotely something that would cross their minds.

If I use photos from work, it’s often months after they were originally taken or in a slightly different context than where I obtained them. I have a veritable treasure trove of photos I’ll never be able to use because they would be easily identifiable or involve people that I know read HIStalk. I also use photos that have been sent to me by readers when they can help embellish something I’m writing about. Hopefully if anyone recognizes those, the story is different enough from their reality that they don’t make the connection.

Back to the world of paper records. I arrived at the office ready to go. It’s a little different vibe from working the ER. The lack of a metal detector and security guard was refreshing, although I admit after my first procedure, I missed wearing scrubs.

The physician I worked with was quick to show me the processes and systems. Staff does the intake interview, gathers the history, and performs any needed pre-testing based on a written standing order. The clipboard goes in the door with a magnet to indicate which patient should be seen next. Simple and elegant, although low tech.

The physician sees the patient, documents on a paper template (they have a dozen or so templates for their top conditions plus some more generic versions), then comes out and order whatever additional tests are indicated. If there aren’t any, we prepare the discharge instructions and prescriptions, which are done via computer. The prescription ordering system isn’t sophisticated, but it does have hard-coded selections for the most common drugs, sortable by body system and diagnosis. If you can’t find them, there’s a search dialog, and if you get in a real bind, there’s a paper script pad in the drawer.

I have to reiterate that this is obviously not a practice that is trying to achieve Meaningful Use. As an opt-out site, we’re not asking super-detailed questions about smoking history or the types of tobacco used. We’re not asking race and ethnicity. We’re not codifying problems in SNOMED. Since we’re not part of a hospital system or accredited by The Joint Commission, we’re also not spending time assessing suicide risk, nutritional status, or any number of possibly irrelevant scenarios on all our patients. This leaves us time to actually see our patients at a reasonable pace.

Even though the first part of the shift was fairly busy (5-6 patients per physician per hour), the pace didn’t seem extreme. I think mostly it felt like I was able to focus on the patient’s current needs and not feel expected to address unrelated issues just because someone made a regulation that said I needed to.

Once the provider is finished, the nursing staff then takes the discharge instructions and scripts, goes back in the exam room, counsels the patient, and addresses follow-up needs. Then the patient gets to go home. Their plan may not have all their medications printed on it nor their list of historical diagnoses, recent vitals, or a host of other things, but it does have the information they need to care for today’s problem and to follow up with their primary care physician.

Up to this point, I’ve focused on the things that made today easy. Let’s talk about what made it difficult.

The first thing that jumped out at me was the fact that there is no drug or allergy checking when we write prescriptions. Although physicians have used paper scripts for years and there are plenty of people who argue that we were better on paper, I can’t help but think that I’m going to harm someone because I don’t have technology backing me up.

I calculated most of my weight-based pediatric prescriptions two or three times because I didn’t trust myself. I had one pharmacy call-back for prescribing a drug that might have had a mild to moderate interaction with a patient’s current medication. I know it would have flagged in an electronic prescribing system, but I’m wondering if there is a chicken vs. egg phenomenon going on. Did I miss the interaction because my vigilance was weakened by my reliance on technology? Or would I have missed it anyway?

I ended up customizing 80 percent of the patient education materials to include additional precautions or information that I like to provide for my patients. Most EHR systems would allow some level of saved customization. but our discharge system doesn’t. I’ll likely create a text document of common phrases that I can use to populate them in the future and just keep it open on my desktop.

Unlike some chain or pharmacy-related urgent cares, we don’t have an easy way to send information back to the primary care physician. It’s something that definitely merits discussion with my new employer.

Looking at the workflow with a critical eye, there were other inefficiencies. Staff had to transcribe lab data to the chart that might have been interfaced with an EHR. Patient education topics had to be searched manually rather than linked from diagnoses. These inefficiencies were virtually unnoticed, though.

Having done more than one stint as a science fair judge, I can’t say this was a valid experiment of any kind. Comparing this practice (regardless of whether it uses paper or EHR) to any other place I’ve practiced in the last several years would be like comparing apples to unicorns.

One major difference is the ability to focus on the patient’s presenting problem rather than extraneous but required information. Another is the encouragement to rely on support staff for tasks like order entry and diagnosis code lookup. It’s been so long since I was just able to articulate a diagnosis without codifying it that I didn’t know what to do with myself.

Whether it was due to the workflow process, the patient acuity mix, or other factors, I noticed one thing. Even after 12 hours of non-stop work, I felt like I had spent more of my day being an actual physician than in doing other tasks. We’ll have to see if I still feel this way in six months, but right now I’m cautiously optimistic. I’m still going to lobby for e-prescribing, though.

Have a story about going back to the basics? Email me.

Email Dr. Jayne.

Readers Write: Six Ways to Capitalize on the ICD-10 Delay

Six Ways to Capitalize on the ICD-10 Delay
By Dan Stewart

Most of the healthcare industry was taken by surprise when President Obama signed legislation that delayed the deadline to implement ICD-10 by at least a year. Now that there has been time to digest the new compliance date of October 1, 2015, healthcare providers may benefit by considering a more strategic approach for their transition to ICD-10.

Prior to the extension, many healthcare providers put in patches to meet the previous and quickly approaching October 1, 2014 compliance date. Process improvements and documentation training were put into high gear to meet the deadline, and in many cases, lacked strategic planning. With the additional time, providers can revisit their approach to implementation and potentially take advantage of other initiatives that directly impact the way their organization is evolving.

Here are six strategies to take advantage of the delay to be better positioned for post-transition success.

1. Increase clinical documentation and education

Providers now have an additional year to train their workforce. Nurses, physicians, coders, and even members of the C-suite need to understand the benefits for greater specificity in clinical documentation and how it applies to their role. Customized simulation training that addresses the specific educational needs of clinician groups can simplify the learning process and speed adoption. For example, customized simulation training can allow caregivers to practice documenting care in ICD-10 through their actual EHR application, which is critically important for learning workflow and gaining new knowledge about the system.

Any time and money invested in efforts like simulation training will be financially beneficial in ICD-9 and will also provide a smoother transition to ICD-10 with reduced risk of reimbursement issues. In addition, by continuing to engage staff with training, organizations can avoid losing the focus and interest that was created by the momentum leading up to the previous deadline.

2. Evaluate and improve the revenue cycle

Providers now have time to improve charge capture and billing and claims processing. Doing so will help to identify potential lost revenue and charge issues before claims are submitted and will improve compliance in anticipation of new denials and other post-transition challenges. Improved charge capture will also create a safety net to assist in identifying any potential ICD-10 process issues.

3. Implement computer-assisted coding (CAC) systems

Many hospitals have invested in CAC systems to aid coders in digesting physician documentation and determining which of the staggering 141,000 possible codes under ICD-10 is appropriate for each diagnosis and procedure. Now is the time to support the implementation of CAC and focus on coder workflow to optimize the benefits. Remote coding programs should also be evaluated. Incorporating tools like these not only reduces post-transition risk but also assists in the recruitment and retention of coders, which are in significantly increasing demand.

4. Begin dual coding

It is a reality that hospitals will need additional coders during the transition from ICD-9 to ICD-10. The extra time resulting from the delay creates an opportunity to begin dual coding sooner, providing physicians and coders additional practice before the compliance date. Prior to the transition, CAC systems can assist in the dual coding process by providing an automated crosswalk back to ICD-9 codes for submissions to payers, clearinghouses, and other third parties. The increased accuracy and efficiency of documentation and coding optimizes the post-transition period, mitigating the risk of compliance and reimbursement issues.

5. Analyze the financial impact

Hospitals should take the time to perform an in-depth financial impact analysis to determine the highest-impact codes on reimbursement to provide focus on operational remediation and training. Such analysis will additionally assist in identifying the reserves that will potentially be needed to get through post-compliance stabilization.

6. Expand the implementation plan

The ICD-10 extension presents an opportunity to strategically link its transition with other initiatives like Meaningful Use, Patient-Centered Medical Home (PCMH), and Accountable Care. Combining plans to adopt all of these programs can help ensure they each work together as efficiently as possible.

Miami Children’s Hospital, for example, is working to deploy a revenue cycle management system in addition to working toward ICD-10 compliance. Now that there is less immediate pressure to have physicians trained as soon as possible on ICD-10, their training can occur after the new system modules are implemented to better reflect the healthcare provider’s specific system and workflow. Implementing both of these programs in tandem saves time and money and strengthens the success of each.

While it would be easy for healthcare providers to decide to pause their efforts to become ICD-10 compliant as a result of the recent delay, it would benefit them much more to view the extra time as an opportunity to take a more strategic approach. Continuing the process will position the provider for a more successful, efficient transition to ICD-10. 

Dan Stewart is vice president and partner of strategic consulting and advisory services with Xerox.

Morning Headlines 6/9/14

Cleveland Clinic Chief Out of Running for V.A.

Dr Delos Cosgrove, CEO of Cleveland Clinic, has withdrawn his name from consideration as the next secretary of the VA.

Moody’s downgrades Lifespan Rhode Island Obligated Group (RI) to Baa2; outlook negative

Moody’s has downgraded Lifespan’s (RI) bond rating based on a "multi-year trend of declining operating performance," but notes that the rating could go up once it finishes its Epic implementation.

Global IT company launches Manchester base

Allscripts is opening a new office in Manchester, England where it will house 100 employees working to help build its UK presence.

Tech expert Stack chosen as next AMA president-elect

Modern Healthcare notes that Dr. Robert Wah, the incoming president of the AMA, is a health IT expert, as is his 2015 replacement Dr. Steven Stack.

Monday Morning Update 6/9/14

Top News

The Senate confirms Sylvia Burwell as secretary of HHS in a remarkably non-contentious process. Reports suggest that she will be sworn in and take office Monday.

Reader Comments

From Hallway: “Re: mapping applications. I saw your mention of Esri just after participating in a Google+ Hangout on Google Maps. One of the presenters was the CEO of Jibestream, which gives a hospital example.” Geographic tools will get a lot play because of consumerism and population health as health systems seek to understand their patients and target market better, move their health-related work into community social services, and  plan their locations and resource deployment. Tying databases to physical locations will become even more important with hospitals taking on risk-sharing arrangements and expanding to cover wider geographic areas. My advice to population health technology vendors and data geeks – get some exposure to geographic information systems now. The screen shot above is from another GIS mapping software vendor, Caliper’s Maptitude, which can be purchased online for $695 (I’m not recommending it since I don’t know anything about it – I just Googled and there it was.)

From The PACS Designer: “Re: Apple introduces new programming language Swift. It’s a variation of C intended to make it easier to create software solutions. Healthcare could use Swift to provide better access to siloed data and to sync consumer apps from iTunes.” It’s likely to be better and more programmer-friendly than its predecessor (Objective-C) but only if you don’t mind ignoring the majority of the world’s smartphone users who don’t use Apple devices. The non-fanboy market will decide if it really needs yet another programming language, especially a proprietary one. I would expect that for apps that don’t require a lot of hardware-intensive resources (anything but games, probably) HTML5 would work just fine and it runs on everything.

From Korn: “Re: Apple’s Health and Epic. Will it be as important as the hype suggests?” I doubt it. Apple probably hasn’t dug deep enough into healthcare to realize all of the potential issues as they (as one closed system) try to make something with universal consumer access to data from Epic (another closed system) and not run afoul of HIPAA issues. It’s great that a company the size of Apple is at least thinking about healthcare, but I think they are a lot more interested in consumer health monitoring since that might sell more Apple hardware in a way that I doubt hospital information would do. Surely Apple remembers Google and Microsoft stumbling in trying to turn personal health records into a business that consumers didn’t want. Think about it from your perspective: would anything from Epic be amazing just because you could do something new with it on an iPhone? I think the relationship is more in the other direction – Epic can take in information from Health, but that doesn’t really seem to benefit Apple very much. 

Meanwhile, the Australian free practice management systems vendor HealthKit was less than delighted to hear about the surprise use of its name by Apple, with one of its executives saying, “I’d like to think that [Apple] forgot to spend five seconds and type www.healthkit.com into their browser. But other people have said that possibly they did, and thought that we were just a startup and they could really just squash us.” In Apple’s defense, its product is called simply Health and only the development framework is called HealthKit. I’m sure Apple’s IP team did due diligence and saw no potential for confusion. I don’t think any names exist that someone hasn’t already locked down, which is why companies just make up words.

From Job Seeker: “Re: senior executive jobs in healthcare IT. Any idea what percentage are filled via retained search firm?” I don’t know, although I assume it’s different for provider CIO positions vs. vendor executive hires. Reader insight is welcome as long as it doesn’t contain a plug for a search firm.

From Arthur’s Sword: “Re: ONC’s new leadership. I wonder how many of the newly named folks have walked the walk and worked for a vendor or practice using an EMR? They are making important decisions for everyday physicians.” I found these backgrounds, but I will first say that I might question your premise of whether the folks in these positions really need current EHR exposure to do their jobs. Being an effective leader is more about listening than applying personal experience that might be dated or unrepresentative. It’s also not reasonable given the demands of these jobs to expect ONC’s people to deliver patient care or work with technology directly – they already work a lot of hours (for relatively low pay) and they solicit field input via committees, work groups, and the public comment process . My guess is that the “voice of the user” is represented behind closed doors when necessary by Reider and Murphy, who have the credibility to represent both the ambulatory and hospital providers, respectively. I would also question whether ONC will retain the influence you mention now that its money trough has mostly been lapped dry and providers rightfully start thinking about whether the dangling taxpayer cash is worth the hoop-jumping.

Kelly Cronin, healthcare reform coordinator.  Healthcare consulting, mostly government-related.

Jodi Daniel, policy. Lawyer and government.

Karen DeSalvo, national coordinator. Physician. Education, government. Her bio isn’t clear on when she last practiced medicine.

Doug Fridsma, chief science officer. Physician with clinical experience.

Lisa Lewis, deputy national coordinator for operations. Running federal grants programs.

Kim Lynch, programs. Government and REC.

Judy Murphy, deputy national coordinator for programs and policy. Nurse with extensive and recent hospital EHR leadership experience.

Seth Pazinski, planning, evaluation, and analysis. Government.

Joy Pritts, chief privacy officer. Lawyer and professor.

Jacob Reider, deputy national coordinator. Physician. Vendor and provider EHR experience.

Nora Super, public affairs. Government relations.

Steve Posnack, standards and technology. Government.

Speaking of ONC and HITECH, here’s what I said about it back in April 2009 (HITECH was approved in February 2009):

Healthcare is getting a lot of government money. Surely the feds wouldn’t start telling us how to run our shop, right? I wouldn’t count on it. We might be selling our souls here … Everybody’s clinking their glasses and high-fiving over the gravy train headed healthcare IT’s way. Fear the person from the government who’s here to help: there may be a hidden price. It’s clear that CCHIT (or something like it) will enjoy unprecedented power to set mandatory product requirements. “Effective use” will do the same for providers, spelling out exactly how they must use their technology. As Uncle Sam becomes an even more dominant buyer of healthcare services, the ratchet may be turned on reducing costs and following somebody’s medical cookbook … is the real agenda to use government clout to finally whip private industry around a little, making businesses behave in some unspecified way that runs contrary to the free market?

HIStalk Announcements and Requests

Poll respondents were mixed on whether Meditech’s competitive position is changing. New poll to your right: which events will you attend in the next year?

Thanks to the following sponsors, new and renewing, that recently supported HIStalk, HIStalk Practice, and HIStalk Connect. Click a logo for more information

Lorre reports that she visited athenahealth’s Watertown headquarters in Boston last week, enjoying a social event, a campus tour, and a briefing from Jonathan Bush, who then autographed a copy of his new book for her. 

Upcoming Webinars

June 11 (Wednesday) 1:00 p.m. ET.  A Health Catalyst Overview: An Introduction to Healthcare Datawarehousing and Analytics. Sponsored by Health Catalyst. Presenters: Eric Just, VP of technology; Mike Doyle, VP of sales; Health Catalyst. This short, non-salesy Health Catalyst overview is for people who want to know more about the company and what we do, with plenty of time for questions afterward. Eric and Mike will provide an easy-to-understand discussion regarding the key analytic principles of adaptive data architecture. They will explain the importance of creating a data-driven culture with the right key performance indicators and organizing permanent cross-functional teams who can measure, make and sustain long-term improvements.

June 24 (Tuesday) 2:00 p.m. ET. Share the Road: Driving EHR Contracts to Good Compromises. Sponsored by HIStalk. Presenter: Steve Blumenthal, business and corporate law attorney, Bone McAllester Norton PLLC of Nashville, TN. We think of EHR contracts like buying a car. The metaphor has is shortcomings, but at least make sure your contract isn’t equivalent to buying four wheels, an engine, and a frame that don’t work together. Steve will describe key EHR contract provisions in plain English from the viewpoint of both the vendor and customer.

Acquisitions, Funding, Business, and Stock

Allscripts opens its European headquarters in Manchester, England, expecting to hire up to 100 people in the next three years.

People

Mary Carroll Ford (MBC XPERT LLC) joins WeiserMazars as a principal in the company’s healthcare group.

3M Health Information Systems promotes JaeLynn Williams to president.

Andis Robeznieks at Modern Healthcare points out that the incoming president of the American Medical Association as of June 2014 is a healthcare IT guy (Robert Wah of CSC, who has been an associate CIO and ONC’s deputy national coordinator) and so is the next president who will take office in June 2015, Steven Stack (long-standing chair of AMA’s health IT group).

Announcements and Implementations

E-MDs is named as Austin’s top biomedical R&D employer by the local business newspaper, with 200 local employees.

The local paper covers the use of InteHealth’s patient portal at Raritan Bay Medical Center (NJ).

Government and Politics

More signs that the VA’s VistA baby will be thrown out with the agency’s dirty bath water:  the President says publicly that the VA needs a new information system. Evidence is ample that that the real problem was that VistA’s scheduling system was accurate and transparent, and due to the VA’s resource and management challenges, that created a reason for users to avoid using it. In other words, the system gets thrown out because it was doing exactly what it was supposed to do. The political heat will require taking decisive action quickly, which probably means the VA will be pushed in the same direction DoD is heading, which nearly ensures that Epic (under a fat cat contractor) will get the deal.

The good news for insurance companies is that HHS now allows them to run their connections to Healthcare.gov on Amazon Web Services, the cloud-based hosting solution used in all industries. The bad news is that most of those companies had already purchased their own servers since HHS rejected their request to use cloud-based hosting just six months ago.

Cleveland Clinic President and CEO Toby Cosgrove withdraws as a candidate for VA secretary. It probably wasn’t that hard of a decision given a massive pay cut (from a couple of million per year from the Clinic plus his highly profitable cozy vendor ties), never-ending political headaches, and moving from a highly regarded organization to one whose luster has been tarnished somewhat unfairly. Who would you choose? I might go with Paul Levy, who underwent his own form of tarnish, although I don’t know if he has any military experience and that would be nearly mandatory. @Farzad_MD has a good suggestion: HCA Chief Medical Officer Jonathan Perlin, MD, PhD, who was previously the VA’s Under Secretary for Health and then CEO of the Veterans Health Administration. A mid-sized health system CEO can make $1 million or more, so it’s tough to find someone who is highly credentialed, willing to take on massive federal bureaucracy, and move to Washington DC on a salary of maybe $200K.

Innovation and Research

Todd Park just announced OpenFDA at Health Datapalooza, but Social Health Insights already has created a query tool built over FDA’s adverse event reports database.

Other

A hospital in Israel implants a “connected” pacemaker that transmits cardiac condition information over the cellular network as low-bandwidth text messages.

New Google+ Hangout interview videos from John Lynn include John Squire (Amazing Charts), Mac McMillan (CynergisTek), Vishal Gandhi (ClinicSpectrum), Alan Portela (AirStrip), and Daniel Cane and Michael Sherling (Modernizing Medicine).

A patient sues University of Cincinnati Medical Center (OH) when her syphilis diagnosis and her medical bill is posted to a member-only Facebook group called “Team No Hoes.” The woman refused to tell her former boyfriend why she was being treated at the hospital, so he asked another girlfriend who worked in the hospital’s billing department, who looked it up in the EMR. The patient’s name and diagnosis was then posted to a Facebook page devoted to identifying supposedly promiscuous women. The hospital is named in the lawsuit along with the billing employee it fired over the incident.

Moody’s downgrades the bonds of Lifespan (RI) to near-speculative (junk) status, listing as its challenges shrinking margins, high area unemployment leading to bad debt, an underfunded pension plan, heavy employee unionization, and high IT costs. Moody’s says it will upgrade its ratings when Lifespan completes its Epic implementation and shows improved metrics. The system announced its choice of Epic in March 2013, saying the project would cost $90 million.

Here’s a brilliantly fun video from medical school students at University of Chicago. A bit of sleuthing finds that the talented medical student star is Beanie Meadow, who has appeared in several similar videos. 

Weird News Andy calls this “unencrypted notepad.” The information of 400 Connecticut health insurance exchange enrollees is exposed when someone finds a backpack containing their manual paperwork on a Hartford street. Access Health CT thinks the backpack was lost by an employee of its contractor Maximus, which provides call center services. Officials suggest that the contractor’s employee may have been stealing information.

Contacts

Mr. H, Inga, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis, Lorre.

More news: HIStalk Practice, HIStalk Connect. 

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Morning Headlines 6/6/14

Connecting Health and Care for the Nation: A 10-Year Vision to Achieve an Interoperable Health IT Infrastructure

ONC publishes a 10-year plan for delivering on nationwide health IT interoperability. The plans objectives are divided into three year, six year, and 10 year milestones and culminates with the realization of “a learning health system.”

Senate confirms Sylvia Mathews Burwell as new secretary of HHS

Sylvia Mathews is officially confirmed as the next secretary of HHS, replacing the departing Kathleen Sebelius.

Telehealth scheme set to be rolled out to 300,000 households

The NHS will distribute 300,000 iPads and iPhones to seniors with chronic diseases to support a new telehealth initiative that’s earlier pilot project resulted in a 70 percent reduction in hospital admissions.

eCQM Library: Annual Updates

CMS publishes its annual update to the electronic clinical quality measures for eligible provider. Reporting on the measures is required for providers participating in Meaningful Use and the Physician Quality Reporting System, though providers are free to report on any eCQM version.

News 6/6/14

Top News

It’s been a busy week for ONC. After news of a reorganization, cheerleading for open data at Health Datapalooza, and receiving a letter from GOP leaders questioning its authority, the office publishes a 10-year vision statement on the future of interoperability. At 13 pages, it is “an invitation to health IT stakeholders … to join ONC in figuring out how we can collectively achieve interoperability across the health IT ecosystem.” Highlights include:

• Nine guiding principles that stress customization, educating and empowering the public, simplicity and modularity, and leveraging the market.
• Proposed development of an interoperability roadmap .
• Three-, six- and 10-year goals that widen the healthcare ecosystem with each successive year to incorporate stakeholders from outside of the traditional healthcare IT industry, as well as placing more responsibility on the individual patient to provide digital data to caregivers.
• Five building blocks upon which ONC will implement the aforementioned goals, focusing on core technical standards and functions, certification, privacy and security, HIE governance, and a supportive environment comprising all manner of stakeholders.

Several parts of the paper provide food for thought. How will the Meaningful Use deadlines line up with these goals? How will an organization like Epic react to ONC’s desire to “promote competition among network service providers in a way that avoids providers or individuals being ‘locked in’ to one mechanism to exchange health information?” The term “levers” is used throughout, prompting the question of whether ONC will continue to use carrots or sticks to promote interoperability.

It does mention that “ONC will help define the role of health IT in new payment models that will remove the current disincentives to information exchange,” so perhaps carrots will be the method of choice. All in all, the paper makes plain that ONC will be around for some time to come, both as a certification body and driver of regulatory health IT change.

Reader Comments

From Valleyproud: “Re: Valley Health in Winchester, VA. Implements Epic in all six hospitals and all of its physician offices and clinics. The Epic project went live in 11 months, big bang style. This is a huge achievement and one of the first projects of its kind, incorporating a partnership with INOVA Healthcare to share a patient database and single instance of Epic with no ownership ties between the two systems.”

From Still Holding On: “Re: Allscripts. Surprised not to see anything about the Allscripts layoffs last week. Hit the Burlington office fairly hard. Rumors in my area are saying 50+ folks got their walking papers.” Unverified. This is the first I’ve heard.

From Kit Kaboodle: “Re: dictation. Does anyone have a recommendation for a basic, phone-based dictation system? A group of a dozen docs that have accents that do not work well with Nuance’s Dragon is looking. It’s almost like they want a simple, old type Dictaphone machine except it records via the telephone handset, then just ability to listen to it. No other bells and whistles — they made a point of that.”

HIStalk Announcements and Requests

This week on HIStalk Practice: Eric Shinseki resigns from the VA amidst calls for out-of-network care for veterans. ONC shuffles its leadership team, while GOP leaders take it to task. VITL Medical Director Kate McIntosh, MD discusses the role of patient feedback in HIE development. A new report highlights the ICD-10 coding and reimbursement challenges faced by pediatric practices. CMS refuses to look more thoroughly at the claims of Medicare upcoders despite spending $6.7 billion too much on reimbursements. Arkansas taps North Carolina for guidance in setting up patient-centered medical homes. Physician leadership is found to be key to ACO success. Thanks for reading.

This week on HIStalk Connect:  Following Apple’s big entrance into health apps, Dr. Travis generates some heated debate with his post questioning Apple’s place as guardian of our health data. Kickstarter opens its crowdsourcing platform to just about everyone except health IT startups. At Health Datapalooza, StartUp Health introduces the newest class of startups accepted to its incubator program.

Upcoming Webinars

June 11 (Wednesday) 1:00 p.m. ET.  Building a Data Warehouse and Analytics Strategy from the Ground Up. Sponsored by Health Catalyst. Presenters: Eric Just, VP of technology; Mike Doyle, VP of sales; Health Catalyst. This easy-to-understand discussion covers the key analytic principles of an adaptive data architecture including data aggregation, normalization, security, and governance. The presenters will discuss implementation tactics (team creation, roles, and reporting), creating a data-driven culture, and organizing permanent cross-functional teams that can create and measure long-term improvements.

Acquisitions, Funding, Business, and Stock

Cerner leverages Red Hat Enterprise Linux to enhance the stability and performance of its CernerWorks application hosting services. Nearly 14,000 healthcare facilities host Cerner Millenium solutions remotely via the CernerWorks service.

GE Healthcare unveils its Clinical Engineering Technology Management service to assist IT and clinical engineering with design, deployment, maintenance and management of mission-critical networks, wireless networks, distributed antenna systems, and devices that connect and provide critical patient data to healthcare providers and hospital IT systems. The company also announces that it is partnering with Real Time Medical to combine its Omnyx Integrated Digital Pathology solution with RTM’s DiaShare workflow management platform.

People

The HIMSS Privacy and Security Committee names Jeff Bell (CareTech Solutions) chairperson.

CompuGroup Medical USA promotes Christopher Lohl to the position of vice president for research and development for its webPRACTICE and webEHR products and hires Michael Marini (Thomson Reuters) as RVP of sales for the ambulatory information systems division.

Announcements and Implementations

A California grand jury report finds hospital leadership at fault in Ventura County Health Care Agency’s troubled Cerner rollout, claiming the organization failed to hire a project manager and create an implementation project plan. The jury’s findings are interesting given the recent C-suite fallout at Athens Regional Medical Center (GA) after its own troubled Cerner implementation. What seems to come through loud and clear in both cases is that technology implementations are only as successful as the leadership teams behind them.

Kettering Health Network (OH) connects to the HealthBridge HIE summary record exchange service. The new service will enable KHN to share more complete patient information including tests, procedures, medications, and diagnoses. Earlier this year, KHN became the first health system in the state to meet Stage 2 Meaningful Use requirements for reporting of laboratory results when it sent results for eight facilities to the Ohio Department of Health via the HealthBridge network.

Government and Politics

CMS releases its annual electronic clinical quality measures for eligible professionals, as well as corresponding specifications for electronic reporting. ECQM specifications are used for such programs as the Physician Quality Reporting System, to reduce the burden on providers to report quality measures, and to align with EHR incentive programs. While CMS encourages implementation and use of the updated eCQMs and specifications, it will accept all versions for the EHR incentive programs.

While the fact that VA hospitals use MS-DOS is nothing new, revelation that it takes more than a dozen steps and multiple users to schedule an appointment takes on heightened relevance in light of the ongoing VA wait times scandal. In other VA bad news, a local paper sheds light on delays and rising costs associated with 41 construction projects for new VA outpatient facilities. Like its wait times, these construction delays are no surprise: the Government Accountability Office revealed earlier this year that only two of the 41 projects were on time, with average delays running to 3.3 years and costs increasing from $153.4 million to $172.2 million.

Research and Innovation

A new report finds that CVS has the “dominating lead” when it comes to number of retail clinics, with more than double that of closest rival Walgreens. The report also finds that the CVS “MinuteClinic has earned a certain status among the healthcare establishment, forcing that establishment to recognize the retail clinic movement as a legitimate part of the healthcare ecosystem.”

Google Glass continues to make inroads as a support tool in surgical settings. This article highlights the pros and cons several surgeons have experienced as a result of consistent Glass use during operations. Pierre Theodore, MD cites poor internal battery life and difficulty giving voice commands in noisy environments as drawbacks, though they haven’t precluded him from using Glass for more than 30 patients. He  is the first surgeon to receive clearance from a local institutional review board to use Glass as an “auxiliary surgical tool” in the OR.

The HHS Idea Lab, ONC, and Total Communicator Solutions Inc. partner for a research project in workplace wellness as part of the SmartAmerica Challenge. Project Boundary is a mobile app that delivers personalized messages to help employees make healthier choices during the work day. Using Apple’s iBeacon technology, the app will send messages that offer health suggestions to workers near such places as stairways, elevators, vending machines, and water fountains. Employees will be incentivized with points to follow the automated suggestions. The idea to promote healthy choices at work is a good one, but the recent mania around consumer privacy and security will necessitate strong incentives to back up any “points” users may try to accrue.

NHS Scotland announces that it will roll out telemedicine equipment, incorporating iPhones and iPads to 300,000 households over the next two years as part of an initiative aimed at elderly patients with chronic conditions. The scope of the project and the results achieved thus far seem unprecedented no matter what side of the pond you’re on. NHS hopes to replicate the 70 percent reduction in hospital admissions seen during trial testing.

Other

Cerner’s plans for expansion at its Three Trails Campus take a back seat to the challenges of enforcing its dress code during the summer. Julie Wilson, the company’s chief people officer, tells the local paper that, “It’s a challenge for all of us. And it’s becoming more challenging as the workplace has become more casual.” Wilson has her work cut out for her. Cerner, one of the fastest-hiring companies in Kansas City, plans to add 6,000 employees over the next 10 years.

Vanguard Communications releases the Happy Patient Index, a ranking of 100 U.S. cities according to patient ratings of physicians, group medical practices, clinics, and hospitals found on Google+ and Yelp. The top three happiest cities are San Francisco/Oakland, Honolulu, and Madison, while the unhappiest are Laredo, Toledo, and Bakersfield. It would be interesting to compare the utilization of healthcare IT in the happiest cities with that of the unhappiest to see if any correlation exists.

The local paper covers the planned Cerner go-live at Chase County Community Hospital and Clinic (NE).

Sponsor Updates

• Voicebrook releases VoiceOver SRE for pathologists, powered by Nuance’s Dragon Medical 360 technology.
• BMH Physician Group launches MyHealthPortal powered by Medfusion.
• Hudson Valley Bone & Joint Surgeons (NY) will implement the SRS EHR for its nine providers.
• Victoria Romejko of Seamless Medical Systems discusses the ICD-10 drama and engaging patient in health on the company blog.
• SpeechCheck will participate in the AHRA’s 42nd Annual Meeting and Expo August 10-13 in Washington, DC.
• Validic adds Omron, Misfit Wearables, and Polar to its collaborators.
• Zephyr-Tec signs a reseller agreement with nVoq to offer speech recognition to its current and future EMR clients for dictation and navigation.
• Optum executives will participate in a workshop with HealthEdge at AHIP’s Institute 2014 June 11-12.
• Good Samaritan Hospital (IN) launches myGoodSamHealth its online patient portal, powered by RelayHealth.
• Clinical Architecture enhances Symedical, including 400+ terminologies and HL7 value sets to assist clients in meeting MU.
• PatientPay CEO Tom Furr shares the vision and goals behind the company in an online blog.
• Ingenious Med supports The Georgia Institute of Technology with a summer internship program.
• GetWellNetwork introduces its patient and family engagement technology incubator GetWell Labs.
• Halfpenny Technologies executives will participate in the AHIP Institute 2014 in Seattle, WA June 11-12.
• Elliot Health System (NH) will implement Besler Consulting’s Transfer DRG Revenue Recovery Service to identify and manage underpayments.
• NextGen’s Sharon Tompkins discusses HQM and P4P reporting and why it matters.
• Aperek CFO Phil Sandy is named 2014 CFO of the Year by Triangle Business Journal.
• Allscripts is hosting a population health management analyst summit at the CCM in Pittsburgh, PA with presentation replays on their website.
• Vigilance Health (CA) partners with Sandlot Solutions to provide HIE services including Sandlot Connect, Sandlot Dimensions, Sandlot Metrix, and Sandlot Care Assist.

EPtalk by Dr. Jayne

I was intrigued by this Smithsonian article that cites the pocket watch as the “world’s first wearable tech game changer.” It was interesting to learn how a simple thing like a watch impacted society. It goes on to discuss wristwatches and solutions like Pebble and Google Glass. I wonder what they’ll think about our technology in 100 years?

I’m still waiting to get my hands on technology from Ringly, which promises jewelry that will deliver phone notifications. I’m looking forward to a time where people can get their devices off the table and back in their pockets and purses where they belong. Despite rules about devices in meetings, I’ve seen a spike in people trying to multitask, which results in them completely missing the conversation in front of them.

Continuing the wearables theme this week, Intel releases information on its “smart shirt” that tracks heart rate without a separate chest strap. Data will go via Bluetooth or WiFi to a phone or computer. It looks quite a bit like a cycling jersey, so I don’t know if the fashion conscious will bite. Maybe we can get Ed Marx to field test it on one of his future adventures.

In other consumer news, the Journal of the American Osteopathic Association publishes a piece reviewing Wikipedia contents for the 10 most costly medical conditions, including heart disease, cancer, hypertension, and diabetes. Although the authors discourage professionals from using Wikipedia as a medical reference, I’ve found it useful as a means to see what my patients are reading and to find quick links to citations for traditional publications.

CMS releases its annual update of Clinical Quality Measures for 2014. I always enjoy their press releases: “To help eligible professionals navigate the updated eCQMs, several resources are available… particularly the Measure Logic Guidance Document, which contains the technical release notes, additional guidance, and additional resources for implementers.” Do they actually expect eligible professionals to read this stuff? The Measure Logic Guidance Document is 259 pages long and I can’t imagine any frontline provider reading it.

The call for proposals for HIMSS15 is open through June 16. That’s nearly 10 months before the actual conference, decreasing your chances of seeing presentations that are fresh and timely.

HHS announces the winners of the Code-a-Palooza challenge. The winning entry, Smart Health Hero, is “designed to help patients and their families use Medicare claims data to make health care choices.” I had mentioned before that I’m not sure how claims data can help patients make decisions (especially given the concerns regarding the integrity of the data itself) and am looking forward to seeing it. If you have the scoop (or information on any of the other winning entries) email me.

Contacts

Mr. H, Inga, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis, Lorre.

More news: HIStalk Practice, HIStalk Connect.

Get HIStalk updates.
Contact us online.

Morning Headlines 6/5/14

GOP questions health software regulator’s authority

Fred Upton (MI), Marsha Blackburn (TN), Joe Pitts (PA) and Greg Walden (OR) send a letter to Karen DeSalvo, MD, questioning the ONC’s authority to levy certification fees on EHR vendors, as its 2014 budgetary documents suggest it will.

Grand Jury: Ventura County, Calif., Mishandled Electronic Health Records Transition

A California Grand Jury report finds hospital leadership at fault in Ventura County Health Care Agency’s troubled Cerner rollout, claiming the organization failed to hire a project manager or create an implementation project plan.

Proteus Digital Health raises $120M, names HP veteran as CFO

Proteus Digital Health, a startup building ingestible sensors that track medication adherence, raises a $120 million investment and names former HP CFO Steve Fieler as its CFO.

Economic Outlook, Spring 2014: Healthcare trends from the C-suite

A new Premier survey finds that only 59 percent of health executives are satisfied with their organization’s EHR system.

Morning Headlines 6/4/14

Cleveland Clinic CEO being considered for VA post

The White House has approached Toby Cosgrove, MD as a possible candidate to run the VA. Cosgrove is the CEO of Cleveland Clinic and a Vietnam War veteran.

Tucson area’s largest health network racks up nearly $30 million in losses

The University of Arizona Health Network has run $32 million over budget on its Epic implementation, which it attributes to a two-month go-live delay, and funding for additional training and support.

Sebelius: Open federal data here to stay

At Health Datapalooza, Kathleen Sebelius reports that HHS has released more than 1,000 datasets as part of its effort to open access to health data to the public.

Net Health buys ReDoc, expands into rehab market

Net Health acquires ReDoc, a Nashville-based EHR vendor focused on the physical, occupational, and speech therapy markets.

News 6/4/14

Top News

Apple announces (but does not demonstrate) HealthKit at its developers’ conference, which will combine and present information from healthcare apps and wearables. It will be part of iOS 8. Apple said in the announcement that it’s been working with Mayo Clinic, which will connect to the Health app within HealthKit, and also Epic, which has integrated HealthKit information into MyChart.   

Reader Comments

From Carol R: “Re: Dana Moore interview on Epic at Centura. One point I thought would have made the article more real and interesting was if Dana had discussed the journey from Epic to Meditech and then back to Epic. Centura decommissioned Epic in 2006 when it was replaced by Meditech. That was a directive from the board and Dana for cost containment overall and possibly other reasons as he stated in his review. Kelsey-Seybold Clinic in Houston also moved off and then back to Epic. I think there is a lot to learn from other organizations on a big decision over time such as the purchase of Epic. Why not share this knowledge in case there are other organizations struggling to figure this out?” I’m happy to run any information anyone would like to provide. It’s an interesting topic. 

From Lyle: “Re: Epic. See the first comment after this article. I was subject to this during my time at Epic.” An anonymous comment to a post on the “Life After Epic” blog claims that Judy Faulkner “exhorted managers to be capricious. Her idea was that you keep people at peak productivity by making sure they never know, exactly, where the goal post is. Independently-minded malcontents won’t stand for it and will leave; but people eager to please — people who need to please — will just keep trying. So you can essentially keep pulling 125 percent out of them indefinitely by being an ass and constantly moving the marker of what they need to do or how they need to do it.” As an example, the commenter claims that Judy told team leaders to randomly deny employee vacation requests just to keep them guessing. The commenter also opines that “the software is basically an undocumented rat’s nest of bailing wire and duct tape that it works because Judy has an unlimited supply of college kids graduating in a crap economy to throw at it.”

HIStalk Announcements and Requests

Congratulations to HIStalk friend Barry Wightman of Forward Health Group, whose novel Pepperland (which I enjoyed immensely) just won a regional fiction award. Barry is just about the coolest guy I know.

I’m a bit stretched on time since I’m at Health Datapalooza, so I’ll keep it short this time and catch up by the weekend.

Upcoming Webinars

June 11 (Wednesday) 1:00 p.m. ET.  Building a Data Warehouse and Analytics Strategy from the Ground Up. Sponsored by Health Catalyst. Presenters: Eric Just, VP of technology; Mike Doyle, VP of sales; Health Catalyst. This easy-to-understand discussion covers the key analytic principles of an adaptive data architecture including data aggregation, normalization, security, and governance. The presenters will discuss implementation tactics (team creation, roles, and reporting), creating a data-driven culture, and organizing permanent cross-functional teams that can create and measure long-term improvements.

Acquisitions, Funding, Business, and Stock

Outpatient specialty documentation system vendor Net Health acquires The Rehab Documentation Company.

McKesson sells its European technology product line, which includes its System C hospital offerings acquired in 2011, to private equity firm Symphony Technology Group.

Sales

Orthopaedic Associates of Southern Delaware (DE) chooses SRS PM/EHR.

People

Healthgrades names Jeff Surges (Merge Healthcare) to the newly created role of president.

Announcements and Implementations

Boston Software announces GA of Boston WorkStation Version 10, its workflow automation technology.

Kareo releases a social media and reputation management guide for practices that have limited resources to develop an online presence.

NextGen Healthcare claims it has achieved “vendor agnostic interoperability” because one of its client practices has exchanged C-CDA Summary of Care messages with Tucson Medical Center’s Epic system using the Surescripts network.

Government and Politics

The federal Bureau of Prisons issues an RFI for an EHR to replace the system it has used since 2006.

The Wall Street Journal reports that the White House is considering Cleveland Clinic CEO Toby Cosgrove, MD as the next VA secretary.

Edith Dees, CIO of Holy Spirit Hospital (PA), says the hospital is trying hard to meet Meaningful Use Stage 2 requirements but is struggling with issues outside of its control, including one vendor’s requirement that its system run on an OS version the hospital doesn’t support, an HIE vendor whose product doesn’t meet Direct Project security standards, EHR vendors that require buying additional products such as patient portals and add-ons, and delayed and buggy vendor MU releases.  

Other

NPR covers Health Datapalooza, which it calls “an awkward adolescence” in which “2,000 people [are] shrieking with excitement over federal healthcare databases,” cautioning that all of those cool apps that people are developing trying to make a buck are largely unproven works in progress.

University of Arizona Health Network (AZ) has lost $28.5 million so far this fiscal year ending June 30, which it says is due to $32 million in unplanned training and support costs for its $115 million Epic implementation.

A ProPublica series on national prescribing irregularities wins the Health Data Liberators Award at Health Datapalooza.

The 12th International Congress on Nursing Informatics will be held June 21-25, 2014 in Taipei, Taiwan.

Weird News Andy titles this article “Daft Graft Graft,” adding that “he had skin in the game.” A Pennsylvania man is arrested for stealing skin grafts worth $350,000 from Mercy Philadelphia Hospital over two years.

Contacts

Mr. H, Inga, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis, Lorre.

More news: HIStalk Practice, HIStalk Connect. 

Get HIStalk updates.
Contact us online.

From Health Datapalooza 6/2/14

This is the first time I’ve attended Health Datapalooza. I thought from the name, location, and people involved that it would be entirely about government-released datasets and how companies are using them. Those topics were certainly covered, but many of the presentations and exhibitors had nothing at all to do with publicly available data or the government. Instead, Health Datapalooza is a seemingly random conglomeration of startups, consumer health, wellness, new payment models, chain drug stores, and just about anything else that bears (deservedly or not) the “innovative” label.

In that way, Health Datapalooza is identical to the mHealth Summit, held in December on the other side of the Potomac in National Harbor, MD. Health Datapalooza is mostly not about data and the mHealth Summit is mostly not about mobile. In fact, my first thought was that they should just combine the two conferences because they seem equally unfocused, like the HIMSS conference minus the hospital and ambulatory systems vendors, with skinny jean hipsters and Glass-wearing nerds intermingling uncomfortably with the stiff suits from insurance companies, federal agencies, and investment firms, all trying to figure out what they have in common other than patients and consumers.

I assume that most of the 2,000 Health Datapalooza attendees aren’t paying their own travel or registration costs. I tried to figure out the kinds of employers that would get their money’s worth sending their people, but I wasn’t coming up with much. I’ve seen many of the same faces you see at seemingly every conference held, the folks whose entire jobs seem to be tweeting and socializing from one conference to the next at their employer’s expense, but I don’t have a good feel for the demographic otherwise.

The event was held at the Washington Marriott Wardman Park in northwest DC. I didn’t stay there since I’m cheap: the special rate was still $224 per night and of course being a conference hotel everything costs extra – Internet access, breakfast, and the $46 per night parking charge. It looks great on the outside, but I wasn’t impressed with its 3.5 Tripadvisor stars, so instead I booked an $80, 4.5 star hotel in Alexandria (not far from Old Town) with free Internet, parking, breakfast, and shuttle to and from the Metro station. It took maybe 40 minutes to ride up the Yellow Line and switch to the Red Line to the Woodley Park Metro station, which is just a few hundred feet from the Marriott.

Monday’s keynote lineup was impressive: Elliot Fisher, MD, MPH (Dartmouth), Karen Ignagni (America’s Health Insurance Plans), Todd Park (US CTO), Jeremy Hunt (UK Secretary of State for Health), Jonathan Bush (athenahealth, unless you believe the conference agenda that says he’s the CEO of “aetnahealth), and Atul Gawande, MD, MPH (Brigham and Woman’s). Fisher had some strong opinions backed by data about the not-so-great state of US healthcare. Ignagni had some mildly interesting observations about insurers. Park was, as always, bursting with energy and enthusiasm about the “data liberators” and announced openFDA, which will give researchers API access to the FDA’s databases. Hunt was as charismatic and visionary as you would expect a politician to be and spoke eloquently about hospital errors and transparency. Bush was his usual shot-from-a-cannon rollercoaster of irreverent observations and insight. Gawande talked about the healthcare system and the use of data for quality improvement and also to target specific patients for interventions to improve their health and reduce their resource consumption.

It was a nice bonus that the conference provided lunch in the exhibit hall, with the only challenge being to find a table on which to eat it. The exhibit hall was manageable, with a few dozen exhibitors representing a wide variety of company types. I intentionally didn’t register as press since I wanted the same experience as everybody else.

I was admiring a book on geographic information systems at the Esri exhibit and they gave me a copy, which even included the mapping software DVD. It’s a really cool tutorial on the tools to apply geographic and mapping functions to databases. It would be a fun skill to learn for people who love tinkering with Access or data analysis tools.

This company’s booth was staffed by three reps, none of whom were coming up for air from poking at their phones while facing each other to form a protective circle against potential intruders.

Healthspek offers a free PHR, of which I’m skeptical, but it was a great-looking app, does some interesting merging of CCD data, has a provider view, and offers an emergency card that gives providers online access to the patient’s information in an emergency.

Validic had a nicely done graphical handout that described exactly what it offers, a digital health platform that connects medical devices, health apps, and wearables to the systems of hospitals, population management companies, pharma, and payers.

Some of the other booths I visited were:

• Privacy Analytics, which provides data anonymization services.
• AnalytixDS. The company’s Mapping Manager is a pre-ETL data mapping tool that caught my eye.
• Arcadia Healthcare Solutions, who gave me an overview of EHR services and data analytics solutions.
• Verisk Health. The company got a great off-the-cuff plug from Atul Gawande’s keynote in which he mentioned using their analytics tools to identify patients who were otherwise falling through the cracks and not receiving treatments and interventions they needed. His example was a blind diabetic patient who was racking up massive cost because of poor glucose control, which required only one visit to fix: he didn’t realize that he had to turn the insulin vial upside down to draw up his dose, so he was injecting himself with air instead.
• Healthy Communities Institute. It offers a population health improvement portal for communities. The rep didn’t seem too interested in telling me more, but it looked pretty cool.

Many of the booth reps seemed disengaged, even worse than at the HIMSS conference. Maybe it’s because companies don’t send their A-teams to Health Datapalooza, or that attendees are so diverse that there’s no clear sales opportunity, or maybe they just would rather play around with their phones than anything else. I walked up to several booths and was ignored completely, while others gave me a quick “let me know if you have any questions” before turning away (usually my intended question was “what do you do?” since it was often hard to decipher the buzzwords.) I saw one guy take a delivered pizza to the booth and eat it while the hall was open, while others abandoned their booths entirely or discouraged interaction by gabbing with each other.

I attended a session that was a panel discussion among investment guys (I say “guys” because they were all male and most were from insurance companies.) I didn’t realize how actively insurance companies are investing in healthcare IT now that their previously lucrative insurance profits are drying up. Some interesting points:

• Consolidation of hospitals and big practices could reduce the number of potential customers to a few hundred nationally.
• The market has too much noise. There’s no way Castlight Health will be worth as much in 10 years as it is today. Lots of companies are getting investments that haven’t really earned them and most of them will fail.
• Some of the big investors will put money into startups, especially those involved in consumer engagement, while others focus on later-stage companies that are already making money.
• Investors are wary of companies whose product adds another platform and instead look for products that fit easily into the ecosystem. “We don’t need any new shiny objects.”
• Investors won’t touch a healthcare software company whose business model assumes that consumers will pay for something.
• Up to 90 percent of the investments the panelists are making involve services rather than products businesses, but they have to be convinced that the business can scale and be productized.
• Investors don’t require a majority take as they often did previously, but they want enough equity to be worth their trouble and to give them some control over the company’s direction.
• Strategic investors aren’t as interested in steamrolling the founder as they once were – they will take a minority position and let the company grow.
• Investors have a strong interest in making investments in healthcare IT. Companies shouldn’t be shy about asking for what they really want.

If you are attending Health Datapalooza, leave a comment. What did you hope to accomplish there and how’s it going? Have you seen anything interesting?

Lorre’s Impressions

I was excited about attending Health Datapalooza 2014. HIStalk wasn’t exhibiting, so rather than spending the majority of time in a booth, I was free to participate. I mapped my day out in advance and set out bright and early to make the most of it.

Mr. H and I both attended the keynote events. Bryan Sivak did a great job moderating. He was interesting and energetic and injected relevant comments and some fun to keep people alert.

Todd Park announced the release of OpenFDA and discussed the need for more open data. He finished with a moving tribute to George Thomas, the chief data architect for the HHS Office of the CIO who died recently.

The Right Honourable Jeremy Hunt was passionate while talking about his priorities for improving health and care in the UK. He shared the data to illustrate their success with improving mortality rates to among the best in Europe. He emphasized the need to share electronic health information across borders and collaborate to solve common issues. What I found most interesting is his case for greater accountability and error reporting. Bryan mentioned that someone referred to Hunt as “dreamy” during the conference rehearsal and I would agree.

Atul Gawande, MD, MPH spoke about the importance of insurance coverage for everyone and emphasized it with personal experience. He was passionate in discussing the need to improve safety and performance in surgery, childbirth, and care of the terminally ill.

Jonathan Bush was a whirling dervish when he took the stage to talk about the importance of liberating data and discussing the attributes of organizations that suffer from “Upper Right Quadrant Syndrome” or URQS. He ended with a narration of a YouTube video that demonstrates what can happen when one person takes the lead and perseveres. He may have mentioned his new book, “Where Does It Hurt?” which is number 6 on the New York Times Bestseller List.

Between the keynote speakers, selected vendors gave short presentations on their companies and products. The best one by far was Purple Binder. President Joe Flesh did a fantastic job describing how the application enables people to quickly find available community resources for which they are eligible. The mission of the company impressed me and the application appears to be just as impressive.

I saw several attendees wearing their jackets as part of Regina Holliday’s “The Walking Gallery.” That’s always encouraging to see and the wearers are always eager to tell their patient advocacy stories.

After the keynotes, I went to the exhibit hall. I was eager to check out the booths, especially those of our nine sponsors who were there.

I visited all of the booths in the exhibit hall and introduced myself to the folks at the booths of our nine sponsors that are exhibiting. Only three seemed interested in talking to me about their products and services, so I can describe only what I heard from those.

It is always a pleasure to see our friends from CareSync. Amy and Travis were excited when they told me Amy would be giving a demonstration on the main stage on Tuesday. The person working in their booth was fun and attentive each of the times I stopped by during the day.

The folks manning the Validic booth were highly energized and eager to talk about their platform. As soon as I expressed interest, before they even knew I was with HIStalk, they were connecting me with the marketing manager to explain their product. I was impressed with the visual they use to explain how they take data from multiple sources and convert it to one language the end user can easily manipulate and use. It’s no wonder Gartner recently named them a Cool Vendor.

I especially enjoyed visiting the QlikView booth. The person in their booth was knowledgeable and interesting. He not only showed me how to use the application, he gave me instructions for downloading a free version of it.

The conference has well-managed logistics and the size is comfortable even though its focus is fuzzy. Health Datapalooza’s emphasis on patients is admirable and it’s always nice to reconnect with industry colleagues.

Curbside Consult with Dr. Jayne 6/2/14

I haven’t been on a job interview in years, so I didn’t really know what to think when I found myself getting ready for one a few weeks ago. Since giving up traditional practice, I’ve worked in a variety of part-time and locum tenens primary care situations. I’ve also done part-time work in several emergency departments. I’ve worked directly for hospitals and also for staffing companies hired to populate the ED. It really doesn’t matter where my paycheck comes from – patients are patients and we care for them the best we can.

Due to a couple of regional shakeups with ED staffing companies and posturing by competing health systems, I recently found myself without a place to hang my clinical hat. My own hospital has decided that unless you are board certified in emergency medicine, you can no longer cover the ED (unless you’re a midlevel provider — then you’re OK to work as many shifts as you can cover.)

I find it ironic that they’d rather have a nurse practitioner straight out of training then a seasoned physician who happens to be certified in a non-emergency specialty. It’s less ironic, though, when you understand the real reason, which is as it always is, the bottom line.

Anyway, to take any kind of leave of absence is a pain. Unless you have an active practice address, you’re expected to surrender your state controlled substance license. They won’t let you just transfer it to your home or to an administrative office. I know this well because I got caught in the trap before and it took months to untangle. We received a 90-day notice that our contracts would be ending, so the race was on to find new positions.

Unfortunately, there were about a dozen other physicians in the hunt. Most were looking for full-time positions, though, so I had a bit of an edge being willing to work the odd shift here and there rather than needing a primary income.

I also have the edge of being sassy and single, which means I don’t mind working holidays or providing late-night coverage. In fact, I like the late nights. Usually the nursing staff has a better sense of humor and there are definitely great stories that come out of the ED after 11 p.m. As long as it doesn’t interfere with my CMIO duties, I’m up for it.

In a turn of serendipitous events, I was cold-called by a recruiter who was given my name by a friend of a friend. He vetted my profile using LinkedIn and thought I might be a reasonable candidate. A local urgent care was preparing to open a second location and needed additional coverage while they recruit full-time staff. Just my speed: low acuity, reasonable patient volume, not a terrible commute, and fair pay. And so it was that I found myself on my way to a job interview.

I explained my situation to the owner – that I have a full-time job but enjoy seeing patients on the side and am looking for a way to continue doing both. He asked me a lot of questions about being a CMIO. We talked about his PACS and the patient education system.

I became a little suspicious when the questions about standalone e-prescribing systems started, so I finally just asked what system they’re using. He kind of laughed and told me not to worry, the learning curve is about 30 seconds. I wish I could have seen my face when he handed me the clipboard.

I haven’t used paper in what seems like forever. Even during downtime I didn’t do formal paper documentation, but rather took a few notes to document in EHR later. I suppose it’s probably like riding a bike, although I think the combination of computerized PACS and discharge system with paper charting might feel a little strange. Part of me decided I wanted to work there just to see what going back in time would be like. At least they use templated paper forms, so it’s not like I’ll be writing SOAP notes from scratch.

I start in a couple of days, picking up a few hours after work one night to get used to the system while they’re fully staffed with other physicians. I’m most worried about getting to know the staff, figuring out the informal processes that aren’t documented anywhere, and trying not to make rookie mistakes.

I admit I’m a little nervous, though, not to have the backup of prescription error checking and clinical decision support, not to mention the convenience of e-prescribing. I had to dig through my storage area to find the leather prescription pad holder I received as a medical school graduation gift. Maybe to go full circle with the old-school vibe I’ll have to get myself a fountain pen.

Here’s to new adventures and hopefully a slow first shift. I’ll let you know how it goes. The monogrammed white coats have already been delivered, so there’s no turning back. I hope everyone stays well, but if you happen to find yourself at an urgent care with a sassy physician carrying a hot pink clipboard, you might want to do a double take.

Email Dr. Jayne.

Morning Headlines 6/3/14

Health. An entirely new way to use your health and fitness information.

Apple unveils its long awaited health app, duly named "Health." The app centralizes health data from third-party fitness apps, activity trackers, and medical devices. Epic was named during the unveil as a partner that would help integrate the the app’s data with existing health IT infrastructures.

Successful Results from CMS ICD-10 Acknowledgement Testing Week

CMS reports that during its March ICD-10 testing week, 127,000 claims were submitted from 2,600 providers and that 89 percent were accepted, down from Medicare’s 95-98 percent average for ICD-9 claims, but still deemed a successful test week by CMS.

FDA launches openFDA to provide easy access to valuable FDA public data

The FDA is opening its database of adverse drug events and medication error reports as part of a new data sharing program called OpenFDA. The FDA hopes that researchers and software developers will use the data to create new consumer tools.

Morning Headlines 6/2/14

Pivoting for the Future

National Coordinator for Health IT Karen DeSalvo, MD, publishes an internal memo Friday announcing an internal reorganization of the ONC. She explains, "This functional realignment will improve the overall effectiveness and efficiency of ONC by combining similar functions, elevating critical priority functions, and providing a flatter and more accountable reporting structure. In addition, this realignment will support our focus on developing and implementing an interoperability roadmap, supporting care transformation, and establishing a framework to support appropriate use of health data to further meaningful consumer engagement, system-level quality and safety of care, improvements in the public’s health, and advancements in science."

UPMC: ID theft scam affects all 62,000 workers

After months of denying the extent of its employee records data breach, UCPM finally admits that all 62,000 of its employees were likely exposed. Employees are being offered free credit monitoring services to compensate. The breach has resulted in 800 fraudulent tax returns being filed thus far.

State won’t tap federal grants for new exchange

Maryland will build a new health insurance exchange to replace the one that the state was forced to abandon. Health Secretary Joshua M. Sharfstein reports that there is enough money left over from the federal funding provided to develop the original site to pay for the $50 million replacement.

JRMC gets new records system

25-bed Jamestown Regional Medical Center (ND) goes live on its new Epic system which, through a partnership with Sanford Health, will replace HMS at a cost of $1.2 million.

Monday Morning Update 6/2/14

Top News

From Anonymous Tipster: “Re: ONC reorganization. Looks like the current leadership is basically staying in place. Flattening of the structure and some folks got big promotions. Rearranging deck chairs on the Titanic?” An internal email to ONC staffers from Karen DeSalvo announces that the following will serve as ONC’s leadership team along with Deputy National Coordinator Jacob Reider, MD:

• Office of Care Transformation: Kelly Cronin
• Office of the Chief Privacy Officer: Joy Pritts
• Office of the Chief Operating Officer: Lisa Lewis
• Office of the Chief Scientist: Doug Fridsma, MD, PhD
• Office of Clinical Quality and Safety: Judy Murphy, RN
• Office of Planning, Evaluation, and Analysis: Seth Pazinski
• Office of Policy: Jodi Daniel
• Office of Programs: Kim Lynch
• Office of Public Affairs and Communications: Nora Super
• Office of Standards and Technology: Steve Posnack

It’s not uncommon for a new leader of an organization to restructure the org chart, so I don’t read too much into that. I do wonder with provider pushback on the fading Meaningful Use program whether ONC will retain its influence and keep all its people busy. Government agencies never just go away on their own – they always find ways to survive and try to keep their funding. ONC is part of HHS, which is swollen with so much bureaucracy that nobody’s going to notice ONC’s little corner of it, but other than cheerleading for EMRs, RECs, HIEs, and other big ideas whose funding (and thus interest) has expired, what will ONC’s couple of hundred employees work on?

From Anonymous Tipster: “Re: VA. My prediction: The VA and DoD will eventually decide to use a commercial vendor for a combined EHR (with a multi-billion dollar price tag) and Epic will ultimately win the bid. With the forgone conclusion of the Shinseki resignation now a reality, I am wondering if there are any implications for the VistA EHR system used by the VA. While the VA OIG report points to serious problems with the scheduling system, at last year’s summit of the Open Source Electronic Health Record Alliance (OSEHRA), Stephen W. Warren, executive in charge for information and technology at the VA, bragged about the scheduling system. The whistleblower in the case is pointing out some of these technology deficiencies and it seems that VistA could wind up being a tech fall guy for some of the VA’s problem. The VA inspector general has reported that an audit by an outside accounting firm revealed continuing problems protecting mission critical systems. Many of these problems rise from the fact that VA hasn’t instituted security standards on all its servers and systems. Remember back in 2009 when the VA canceled its patient scheduling system — dubbed the Replacement Scheduling Application Development Program — after spending $167 million over eight years and failing to deliver a usable product.” I agree that the VA scandal will blacken VistA’s eye along with the VA’s ability to run big software projects since people are starting to notice the VA’s scheduling history. On the other hand, DoD is a black hole of wasted taxpayer dollars. I think it’s safe to say that giving either agency a bunch of money for software in any form is likely to result in the usual budget overruns, missed dates, internal mismanagement, and a poor ROI when considering veteran/service member outcomes. Epic might be a safer choice, but those ever-present beltway bandits will figure out a way to make it less functional and more expensive. Regard Shinseki, I doubt he had any personal knowledge of the scheduling issues despite ample OIG warnings (which could also be said of the President) but clearly political pressure meant he had to go.

From The PACS Designer: “Re: Windows 8.1 for free. Microsoft has announced that it will offer tablet producers Windows 8.1 with Bing for free to ensure that it’s the platform sold to new customers. With Windows 9 coming next year, they’ll be able to get their next OS on these recently purchased tablets with an upgrade offer.” I would much rather get Android for free than Windows 8.1.

HIStalk Announcements and Requests

Respondents were split on whether the Meaningful Use slowdown is good or bad. New poll to your right: how do you see Meditech’s competitive position compared to a year ago?

Announcements and Implementations

Jamestown Regional Medical Center (ND) goes live with Epic, spending $1.2 million to replace HMS.

Government and Politics

The State of Maryland says it will fund development of a replacement health insurance exchange using $40-50 million in leftover funds and Medicaid funding without tapping into federal money. The state will pay Deloitte to customize Connecticut’s exchange for its use. Maryland fired contractor Noridian Healthcare Solutions in February after the $170 million Maryland Health Connection failed immediately on its October 1 go-live. Some state legislators wonder why it doesn’t just use Healthcare.gov, with one saying, “What still is amazing to me is why they don’t go to the federal exchange, which is free and works. You still have to spend $40 to $50 million. It is still money they are spending on something they don’t have to.”

Oregon Governor John Kitzhaber says the state will sue Oracle, hoping to recover the $134 million it paid the company to develop the failed Cover Oregon health insurance exchange.

Other

UPMC finally admits that that all of its 62,000 employees could be at risk for identity theft rather than the 27,000 it announced in April as unknown hackers breached its payroll system and used IDs to file 800 fraudulent tax returns.

A Kansas urologist who is also the president-elect of the Kansas Medical Society says his practice’s biggest problem is electronic medical records. “Now, we’re basically key-punch operators, transcriptionists having to input the data ourselves.  Voice-recognition software and some of those things help, but it has essentially tripled the time to complete a medical record. How do you accomplish that when we are already working 12 to 14 hours a day?” He says EMRs will shake out within 10 years, but doctors are quitting over them now.

Hurley Medical Center (MI) accidentally discloses the Social Security numbers of several employees when someone accidentally attaches an employee worksheet to a mass email about insurance.

Weird News Andy notes that Illinois closed three mental health facilities in 2012, but left behind heavy equipment, a medical specimen, and boxes of paper personnel and medical records.

Sponsor Updates

• The Advisory Board Company will participate in several events at Health Datapalooza. VP Piper Su will moderate a panel on “Creating Wellness Outside the Clinic.” Jay Nagy, associate principal of corporate strategy, will participate in a panel discussion on “Integration of Patient Generated Data into HCP Clinical Workflow to Achieve Improved Outcomes.” Jonah Czerwinski , managing director of strategic planning, will serve on a panel discussion, “Creating a Sustainable Future for Healthcare.”
• Validic  will exhibit at Health Datapalooza and will announce new device integration partners.
• Michael Simon, principal data scientist at Arcadia Healthcare Solutions, provides a recap of eHealth Initiative National Forum on Data and Analytics.

Contacts

Mr. H, Inga, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis, Lorre.

More news: HIStalk Practice, HIStalk Connect. 

Get HIStalk updates.
Contact us online.

HIStalk Interviews Norbert Fischl, CEO, CompuGroup Medical US

Norbert Fischl is CEO of CompuGroup Medical US and SVP North America of CompuGroup Medical of Koblenz, Germany.

Tell me about yourself and the company.

Globally, CompuGroup Medical or CGM is amongst the top five to top 10 healthcare software providers. We have offices in 19 countries, customers in 43 countries, and more than 4,000 employees. 2014 revenue guidance is about $700-$712 million US and EBIDTA approximately $137-$150 million. 

We have the largest physician customer base worldwide. It’s a one-stop shop solutions and services offering. We serve small and large physician practices and huge hospital installations. One of our customers is Karolinska University Hospital in Stockholm,  which nominates the Nobel Prize candidate medicine or physiology, with over 30,000 concurrent users. Beyond that, we also offer solutions for pharmacy, lab, dentists, patients, and many more.

We entered the US market with three acquisitions in 2009-2011. We are ranked the #16 EMR provider in the US with about $50 million in revenue and 300 employees in six main offices.

We have three divisions. The ambulatory information systems, with our standalone and integrated EHR/PM systems. We have our EDI division, with our own integrated clearinghouse and reimbursement services. We also have a lab division, with a 30 percent market share in the physician office laboratory segment.

I call my vision 10-5-5-10. I want to be among the top 10 healthcare software providers in the US within the next five years, and in the top five software providers within the next 10 years. We here for the long run as an owner-led and publicly traded company as the reliable, trusted partner for our customers.

Being an entrepreneur and working in software is what I love to do. With CompuGroup Medical from 2011 until the end April 2013, I led our Northern European region with around 450 employees. Since May of last year, I’m honored to be responsible for our North American business, with the main focus on United States.

How do you see the US EHR market evolving?

There are still many doctors without EHRs. Of those, the question is, will they ever have one? We have Meaningful Use and adoption rates are still increasing, but they’re slowing down. Any market segment in any industry is characterized by incremental innovation and ultimately competing for replacement business.

What is interesting in the US is that switching rate of doctors to new software and to new software vendors is much higher than in most other countries in the world, especially on the EHR side. In Europe, for example, churn rate is more like one to two percent range. In the US, these rates are more around 15 to 20 percent. 

This means that in the EHR market and in the healthcare software market overall, there are enormous market opportunities for software vendors that understand their target groups and do their homework in terms of providing solid software solutions, a good amount of innovation, and excellence in service. CGM is delivering on those.

How will the market change if providers don’t stick around for Meaningful Use Stage 2?

Meaningful Use was supposed to improve quality by producing more fact-based measurement. Some doctors are more receptive to this than others. The money provides incentive for adopting EHRs, but that’s more appealing to some specialties than others. We see doctors who don’t give a lot of focus on the Meaningful Use topic, while others do.

Ultimately it’s the decision of the doctors themselves. I don’t think it will have a major impact on the development of the market.

How will you get a foothold in the US market?

Our US software solutions are solid and our services are of good quality and local. We will continue to invest in both product and service innovation. For example, by hiring the right talent into our service function.

Having said that, the main focus is on growing our business by continuing our path of operations excellence combined with continuous innovation. 

Operations excellence means, for example, the scaling of our direct sales force, which we’ve started to rebuild last summer. It also means that we will further improve on our service delivery and customer support. I want to be among the top 10 software providers in the next five years. I want to be best in class. We have made big progress there, but I still see big upside potential.

The US is a great market to be in. It is admittedly a highly competitive and geographically huge market. However, if you look at CompuGroup Medical’s history over the past 25 years, we penetrated all countries though acquisitions and we know how to do it successfully. We know that with the size of the US, it needs longer breadth and we have that. 

Excellence in the software business is how you take care of your customer and how close you are to your customer. The progress we made with our US business proves us right. Customers are returning from other competitors. We have won new customers in all product lines. 

It’s really doing the ground work and doing our homework. It’s not about spending millions of dollars to boost your brand recognition. Money can’t buy everything.

CompuGroup Medical stands for sustainability and long breadth. Feedback on our progress is greatly encouraging.

Do you have any final thoughts?

I would like to take the opportunity to say to our customers and to everyone else that we are back. I would like to thank everyone, our customers especially, for their loyalty and let them know that this is just the start. We are passionate about what we do, we are available 24/7, and we are here for the long run.

Morning Headlines 5/30/14

Veterans Health Administration: Interim Report

The VA OIG releases an interim report on the patient waitlist improprieties at the Phoenix VA which confirms whistleblower accusations that scheduling delays were being hidden.  Rapid Response Teams that have been conducting unannounced inspections of VA’s across the nation have confirmed "that inappropriate scheduling practices are systemic throughout VHA." The report goes on to explain that senior managers within the VA receive bonuses and salary increases based in part on their hospital’s wait list performance.

Athens Regional chief information officer resigns

Athens Regional Medical Center’s struggling Cerner implementation claims its second victim as VP/CIO Gretchen Tegethoff resigns. Athens’ CEO stepped down last week.

Quality Systems, Inc. Reports Fiscal 2014 Fourth Quarter and Year-End Results

Quality Systems, the parent company of NextGen, reports its Q4 results: revenue reached $115.2 million for the quarter, up four percent. Net earnings climbed to $5.1 million, up from a net loss of $4.1 million during the same period last year. EPS $0.12 vs. $0.24, missing earnings estimates and pushing stock prices down four percent Thursday.

Fitch Affirms MetroHealth’s (OH) Revs at ‘A-‘; Outlook Revised to Stable

Fitch Ratings affirms the "A-" rating on MetroHealth’s outstanding debt, in part based on the organizations ability to remain profitable despite a challenging payor mix. MetroHealth managers attributes their success, in part, to its implementation of Epic.

News 5/30/14

Top News

An interimVA OIG report on patient wait times at the Phoenix VA verifies the whistleblower’s claim that employees were hiding patient scheduling delays. They bypassed the electronic wait list application and instead sent screen shots of the appointment request directly to the outpatient treatment area, which was then responsible for entering them into the system but often ran weeks or months behind. The improved wait times allowed leaders to collect bonuses. OIG investigators added that inappropriate scheduling is a national problem, with schedulers gaming the electronic system in a variety of ways to show short appointment waits. They also noted that audit controls for the Phoenix VA’s VistA system were turned off. There’s no way VA Secretary Eric Shinseki keeps his job past the middle of next week given that he’s like Moses parting the Red Sea as politicians and bureaucrats of both parties put whatever distance they can between themselves and him as the lightning rod for public outrage.

Reader Comments

From The Product: “Re: Covisint. Lays off over 100, about 25 percent of the newly IPO’d company. Healthcare was rumored to have taken a huge hit, especially in analytics. The new CEO came in with the promise to streamline and cut he did.” Unverified. The new CEO said in the earnings call last week (revenue down 5 percent, EPS –$0.27 vs. –$0.10) that he is disappointed in the company’s performance and plans to cut costs and change leadership.

HIStalk Announcements and Requests

The latest in the long list of things I hate about Gmail is that its overactive spam filter can’t be customized or turned off. A reader said they sent me several emails that I finally found in Gmail’s spam folder (or label or whatever Gmail calls it) even though they bore no resemblance whatsoever to spam. I created the above filter since I would rather manually delete 50 spam messages than lose one important one.

This week on HIStalk Practice:  An MGMA physician survey finds that both physicians and patients are frustrated with the impact of ACA insurance exchanges. Atlantic City casino workers take healthcare matters into their own hands. Seema Rao, MD offers six tips on how to prepare for Meaningful Use. Healthcare actually fares worse than retail when it comes to security performance. Thanks for reading.

This week on HIStalk Connect:  Dr. Travis covers Mary Meeker’s annual Internet Trends presentation, which touches on all things technology, and now includes a section on the convergence of technology and healthcare. The CEO of 23andMe discusses the future of personal genetics testing after the FDA shuts down sales of its healthcare-focused genetic testing product. Aver Informatics closes an $8.5 million Series A round to continue development on its "episode-based" financial analytics platform. 

Listening: Swedish indie pop from Lykke Li. If you like (or Lykke) her, you’ll probably enjoy Bat for Lashes.

Acquisitions, Funding, Business, and Stock

Quality Systems (NextGen) reports Q4 results: revenue up 4 percent, EPS $0.12 vs. $0.24., missing earnings estimates. From the earnings call, the acquisition of Mirth integration engine was important as the company tries to repackage its EHR offerings into a clinical data repository that has population health management potential. Sales of inpatient core clinicals and financials aren’t doing so well, apparently. QSII shares dropped 4 percent on Thursday after the pre-market open announcement. Above is the one-year share price chart of QSII (blue) vs. the Nasdaq (red).

Sales

Kimball Health Services (NE) chooses the RazorInsights One clinical and financial system.

Miami Children’s Hospital (FL) will implement Xerox’s ICD-10 Complete.

In England, Viapath signs a seven-year, $18 million contract to implement the Cerner PathNet anatomic pathology system at Guy’s and St. Thomas’s Hospital.

Colorado Regional Health Information Organization selects Sandlot Solutions to extend its interoperability capabilities.

Allina Health (MN) chooses Omnicell for medication automation.

Intermountain Healthcare will use genomics-driven cancer care software from Synapse.

Upper Peninsula Health Plan (MI) will conduct a pilot to manage its Medicaid readmissions using infrastructure from Informatics Corporation of America .

People

Richard A. Caplin, CEO of The HCI Group, is selected as a finalist for EY Entrepreneur of the Year for Florida.

Orlando Portale has resigned as chief innovation officer of Palomar Health and will advise companies, investors, and provider organizations.

Nephrology EHR vendor Acumen Physician Solutions promotes Hugh Gaston to VP of operations and Jason Holcomb to VP of business development.

Remedy Informatics hires Scott C. Howard, MD, MSc (St. Jude Children’s Research Hospital) as chief medical officer.

Danny Sands, MD, MPH joins “digital checkup” vendor Conversa Health as chief medical officer. 

The president and CEO of Athens Regional Medical Center (GA) stepped down last week over a problematic Cerner implementation and the ensuing physician revolt. SVP/CIO Gretchen Tegethoff has become the project’s second executive casualty as the hospital announced her resignation Thursday.

Announcements and Implementations

Arcadia Healthcare Solutions announces Launchpad, which allows users to create and monitor quality improvement programs and share them internally or with peer groups.

AMIA announces availability of its updated online Clinical Informatics Board Review Course to prepare physicians for the board subspecialty exam that includes new assessment questions and simulated exam questions. A 12-month subscription includes 23 hours of CME and costs AMIA members $1,495. AMIA reminds physicians that current practitioners need only take the exam to earn certification since they are grandfathered in until 2018, but starting then, a 24-month fellowship will be required.

The 2014 Health Privacy Summit will be held June 4-5 in Washington, DC, with National Coordinator Karen DeSalvo, MD as one of its keynote presenters.

Cerner makes 600 medical calculators available free as an MPage within PowerChart in a partnership with MedCalc3000.

PatientSafe Solutions makes Lead411’s list of “Hottest Southern California Companies.”

Government and Politics

HIMSS says ONC’s Security Risk Assessment Tool is not intuitive, contains legalese that the average provider won’t understand, and references only one of several security frameworks (NIST’s.) I also noticed that ONC can’t figure out how set up a download that works for Windows 8.1 (not running the tool, just downloading it) and when I installed it under Windows 7, it gives a warning that there’s no digital certificate and shows its source as “unknown publisher” (consider the irony given that this is a security tool.) I agree that it’s full of needlessly complex wording, a reminder that just as you don’t let programmers design apps on their own, government wonks should bring in someone to put some end-user polish on their prototype. I’m still trying to figure out how to de-install it since it didn’t add itself to the start menu, the desktop, or Control Panel’s list of installed programs. I finally figured out that it just downloads to your default location (without asking or telling) and runs directly from there, which is primitive.

ONC seeks work group members for its Health IT Policy and Health IT Standards committees. Applications are due Friday, June 6.

Meanwhile in Florida, Governor Rick Scott says he’ll sue the VA for not allowing state inspectors to conduct unannounced visits to its Florida hospitals. The VA has repeatedly reminded Scott that states have no authority over the VA, but the grandstanding governor keeps sending inspection teams for the VA to turn away. Scott gained personal expertise with unannounced hospital inspections in his role as chairman and CEO of Columbia/HCA when the FBI and IRS raided several of its hospitals for Medicare fraud in 1997, which the company later admitted and paid $2 billion to make go away.

Here’s US CTO Todd Park’s pitch for Health Datapalooza, which kicks off this weekend in Washington, DC. I would be more interested in hearing him describe his holdings and participation in IPO flameout Castlight Health, but I’ll still be at Health Datapalooza. I also noted in reading Jonathan Bush’s new book that he lavishes extensive praise on Todd Park’s work ethic, brains, and nerdiness. I’ve interviewed hundreds of people and he’s still one of the nicest and most interesting of them.

Speaking of athenahealth, the company owned 8 percent of Castlight Health at its IPO, with athenahealth’s Jonathan Bush saying the profits led him to invest in more companies. “We bought an airplane and we made enough on that to buy a bunch of airplanes.”

A TIME article says Congress killed the patent troll law because of pressure from Senator Harry Reid (D-NV), who has received $4 million in campaign contributions from lawyers and law firms (some of them listed above in his top contributors list). Patent troll lawsuits now make up 62 percent of all infringement suits, up from 29 percent just two years ago, with estimates of $29 billion in costs to defendants in the past three years. Companies will get no relief thanks to Senator Patrick Leahy (D-VT), who pulled the bill he had introduced while uttering an impressive array of unconvincing excuses that didn’t include being scared of Harry Reid.

An HHS OIG investigation finds that Medicare paid $6.7 billion too much for office visits in 2010 based on the judgment of professional coders reviewing a small random sampling of claims, but the agency says it’s not cost-effective to for it to review the billing history of doctors who always charge for level 5, the most expensive visits.

Meanwhile, The Economist says thieves pillage the American healthcare system for $272 billion per year. It cites an example of a luxury apartment complex in South Florida that housed 500 residents who were collecting Medicaid checks. It says that ethnic mobs with weapons stockpiles have moved from cocaine trafficking to prescription drug fraud because it pays as well and the penalties are lighter. It also points out medical identify theft and the fact that CMS has yet to act on a GAO suggestion that it stop printing Social Security numbers on Medicare cards. One doctor made $12 million for writing narcotics prescriptions, with the required documentation (images or urine samples) conveniently available for purchase from entrepreneurs who set up shop at the clinic’s front door. It could get worse, the article says, as Medicare and Medicaid beneficiaries move to managed care that will provide the minimally effective government watchdogs with even less information with which to direct their unremarkable efforts.

John Halamka offers thoughts on the Notice of Proposed Rulemaking that would change Meaningful Use attestation for this year. It’s really only a 90-day breather since the 2015 year still starts on October 1, 2014, so hospitals struggling with Transition of Care summary exchanges, electronic MARs, and portals don’t get much of a break. He suggests relaxing those requirements or changing the reporting period to any 90 day-period in 2015. Transition of Care is a noble idea, but community-based doctors can’t receive those summaries because they either don’t have a Direct address or there’s no way to look them up. He suggests allowing a hardship exemption where that’s the case. He adds that even CMS/ONC are confused because they keep individually tweaking the regulations such that, “It’s getting to the point that even the authors cannot answer questions about the regulations because there are too many layers.” He suggests simplifying the program for Stage 3, eliminating certification requirements and addressing only a few big-picture policy goals — he likes the idea of building Meaningful Use into the Merit-based Inventive Payment System that offers rewards but does not impose penalties.

People tweet, blog, complain in public about #MU but only 8 comments on proposed rule? http://t.co/Zhsva81jN2 ^Plz share & comment

— Sherry Reynolds (@Cascadia) May 29, 2014

Other

Samsung announces Simband, an experimental wristwatch whose sensors can measure blood pressure, ECG, oxygen, and heart rate. Samsung will make the device available to researchers to develop their own health-related wearable apps and devices, referring to it as a “design platform” rather than a product. The company also announced SAMI, an open software platform that collects data from wearable devices. Samsung also announces the $50 million Samsung Catalyst Fund to ramp up development of “disruptive sensors and algorithms” and a partnership with UCSF to validate them. All this comes just ahead of Apple’s expected wearables announcement at its developer conference next week.

Rumors say that Microsoft may be working on wearable sensors of its own, possibly incorporating Kinect sensors in a smart watch. The potential data partner is rumored to be Caradigm, of which Microsoft owns 50 percent in its joint venture with GE.

Over 400 medical school graduates failed to match for a residency this year, victims of a system in which medical school enrollments have increased while the number of available residency positions has remained unchanged for more than 15 years. Congress pays the cost of residencies and hasn’t changed the $10 billion in annual taxpayer dollars it has made available since 1997 to fund them, creating a bottleneck where larger medical school classes won’t change the total number of new doctors. The only positive development is that competition has pushed more graduates out of high-income specialties such as dermatology and orthopedics and into primary care.

Fitch Ratings keeps the bonds of MetroHealth (OH) at A-, with one of its positive observations being that the health system’s Epic system has helped it stay profitable despite a challenging payor mix.

CIO writes about an informal, information-sharing alliance of three CIOs of non-profits who “join forces to battle cancer.” The CIOs are from the American Cancer Society, the Leukemia and Lymphoma Society, and the fundraising arm of St. Jude Children’s Research Hospital. The most interesting part is the description of the increasing ability to match large data sets (clinical or genomic) to an individual patient’s condition to optimize treatments. Its quotes from other CIOs include this one from Pat Skarulis of Memorial Sloan Kettering:  “Everyone on my staff knows someone who’s been affected. Some have fought cancer themselves. We’re not doing something for some remote benefit, something that might do some good in the future. We see on a day-to-day basis how what we do effects people’s lives. Every day that we don’t know something is a day we haven’t helped someone."

Sponsor Updates

• Ingenious Med’s Karen England discusses the ICD-10 delay.
• Concur App Center names Healthcare Data Solutions as its partner of the year for the second consecutive year.
• IHT2 offers a white paper on adding management to an LIS.
• Medical Records Associates acquires TrustHCS’s cancer registry services division.
• Awarepoint partners with Integrating the Healthcare Enterprise for interoperability demonstrations during AAMI 2014.
• DataMotion’s Bob Janacek details the difference of “push” and “pull” delivery methods for encrypted email.
• Arcadia Healthcare Solutions, CTG Health Solutions and Certify Data Systems discuss the challenges of creating and operating a successful ACO.
• PMD launches a HIPAA-compliant notification system with short, fun videos explaining the how and why.
• DrFirst, Forward Advantage, and Imprivata partner to provide e-prescribing of controlled substances for Meditech and MAGIC/OSAL platforms.
• Triangle Business Journal profiles PatientPay.
• HIStalk sponsors named on the HCI 100 for 2014 include 3M, ADP AdvancedMD, Alere Accountable Care Solutions, Allscripts, Beacon Partners, Capario, Capsule Tech, CompuGroup Medical, Craneware, CTG Health Solutions, Cumberland Consulting Group, eClinicalWorks, Elsevier, Emdeon, Encore Health Resources, ESD, Experian Health/Passport, Greenway, Harris Corp, Health Data Specialists, HealthStream, Iatric Systems, Impact Advisors, Imprivata, Infor, InterSystems, MModal, McKesson, MedAssets, Medhost, Merge, Navicure, Netsmart, Nordic Consulting, Optum, Orion Health, Perceptive Software, Premier Inc,, Quality Systems (NextGen), Siemens Healthcare, Sunquest Information Systems, Surgical Information Systems, T-System, TeleTracking Technologies, The Advisory Board Company, The SSI Group, Trizetto, Vocera, and Wolters Kluwer Health.

EPtalk by Dr. Jayne

I once read that part of being an effective writer is being a good reader. That’s pretty easy for me since I love to read. Sometimes I read for knowledge, sometimes I read for advice, and sometimes I just read for entertainment. Even in fiction my taste occasionally drifts to work-related content (Kate Scarpetta, anyone?) or high-tech thrillers (Dale Brown), although lately I’ve been choosing some fairly fluffy “beach read” type novels.

I’ve read a couple where the characters are in the film or TV industry. That’s about as far as it gets from my real life, so I suppose that’s good to allow my brain to recharge. Last week’s read included a plot line around a proposal for a TV show that was turned into a pilot and eventually a series. Assuming it was even halfway accurate, the process that a script goes through before it makes it to the home screen resembles either making sausage or creating CMS regulations, whichever you prefer.

There have been many notable medical TV characters. My personal favorites are the entire cast of “M*A*S*H,” “Quincy,” Beverly Crusher, and of course Dr. Quinn. I was too busy running a solo practice when “House” and “Grey’s Anatomy” initially came out, so I’m catching up on those via Netflix. My newest favorite, though, is BBC’s “Call the Midwife.”

I was in a 1950s public health mood (after finishing Season 2) when I read the HIStalk Monday Morning Update that referenced an article about physicians lacking physical diagnosis skills. I’ve had the privilege of working in extremely remote areas and I don’t disagree. I trained at a prominent medical school where technology was everywhere.

While on one rotation, I was asked what I thought about a murmur. My attending actually laughed at me when I said I thought we should get an echo for more information. Unlike the academic medical center where you could get a same-day echo, these patients had to travel several hours and generally wait a week or more to be scheduled.

During the first two years of medical school, the teaching of physical exam skills was cursory at best. We received a lecture about a given topic and were then turned loose to examine each other. It felt like preschoolers playing doctor. Unless someone has an unusual finding, there’s not much to learn from a crop of healthy 24-year-olds.

Even in third year when we examined real patients, we were generally by ourselves and without anyone more senior to make sure we understood the significance of what we were seeing, hearing, or feeling. Professional or “standardized” patients that coach students were just coming onto the scene.

The feeling that my medical education was somehow lacking (despite the steep tuition payments) became even clearer during a fourth-year rotation. I was at a community hospital that had a large number of residents who had trained at international medical schools. I quickly realized that most of them had not only studied in another country, they had been practicing physicians for years. They were repeating their training to try to get positions in the US.

My favorite resident was a neonatologist from the former Soviet Union. She could hear a tiny murmur from across the room and knew what it was before anyone else. Despite her busy schedule, she actually took the time to teach us, unlike many of the faculty who made it seem like teaching students was interfering with their research. Unfortunately, she couldn’t get a residency in her field and was therefore learning adult medicine after being in practice for nearly a decade.

There are a lot of pressures moving us away from physical diagnosis and towards tests. Patients often feel that high-tech evaluations are more accurate or just better than time honored skills. Others want data to convince them they’re OK rather than a person, who might be wrong. Defensive medicine, skyrocketing malpractice awards, and a fear of any kind of bad outcome (even if not preventable) cause unnecessary testing and added expense. Add that to the expectation that physicians complete an entire visit (including history, physical, documentation, and billing) in less than 10 minutes and corners are going to be cut.

In one of our offices, the exam rooms have speakers and a radio station constantly plays throughout the office to disguise the fact that there is no soundproofing in the walls. Without the radio, you can hear everything happening in the next room. Unfortunately, each room’s volume control is on the wrong side of the exam table, leading to decreased willingness for physicians to walk around, turn it down, use the stethoscope, and then turn it back up, especially during an increasingly compressed office visit.

The Washington Post article also mentions the fact that insurance pays for tests but doesn’t compensate us for spending extra time with the patient performing a more thorough history and physical. We are paid based on the amount of physical exam that is medically necessary based on the diagnosis – not what we do. I don’t get credit for performing diagnostic maneuvers if I end up determining that there is nothing wrong with you, because only a low level visit is justified.

Distraction is also an issue. I had a student shadowing me a few months ago. After seeing a particular patient for a rash, I asked what she thought about his tremor. She was so busy flipping through his chart that she missed a classic physical finding. I couldn’t blame the EHR for this one – the patient was a brand new patient and had brought his paper military file with him. The student was fixated on that, probably because it was a novelty.

Back to my initial thoughts about relaxing with a good book or learning about how TV shows are produced. A few years ago, there was a group of PBS series that took modern families and placed them in historical environments – “Frontier House,” “Colonial House,” and “The 1900 House” are the ones I remember watching. This was the educational aspect of the early reality shows.

If anyone knows anyone in the entertainment industry, I want to propose some sequels. Let’s do them all again, but with modern physicians in the cast. Let’s give them the tools of the trade appropriate to the time period and see how well they do with common period ailments.

Better yet, mix it up with graduates from top-tier research schools, primary care-oriented state schools, and schools in countries that lack abundant technology. In keeping with the spirit of today’s reality shows, let’s keep score. Any patient they misdiagnose or can’t help with the technology at hand gets added to their “kill chart” and lowers their rankings. And when they successfully figure out what to do with some of the odd-looking medical equipment from their time periods, they can earn points.

I think it would be entertaining, but I don’t think the outcomes would be surprising. I’ll bring my little black bag, my amputation knife, and my trephining drill. Who’s with me?

Contacts

Mr. H, Inga, Dr. Jayne, Dr. Gregg, Lt. Dan, Dr. Travis, Lorre.

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