There was a time when my company went through multiple rebrands. These were relatively minor shifts, but completely unnecessary. It…
Morning Headlines 12/5/22
National 988 mental health hotline back up after outage
The FCC and HHS will investigate the cause of the daylong outage of the national mental health emergency phone hotline, which is managed by emergency communications software vendor Intrado.
Telehealth department dissolving, Marshfield Clinic Health System facing financial difficulties
Citing financial reasons – some of which stem from the expense of its new EHR, Marshfield Clinic Health System (WI) lays off 18 employees as its closes down its telehealth service.
Hackers dump more customer data from Australian insurer Medibank
Hackers release onto the dark web what they say is the entirety of Medibank patient data stolen in an early November ransomware attack.
The link to the 988 Outage story leads to a serious “rabbit hole” on the state of emergency teleco services. The link to Intrado for information on the recent 988 outage shows that this is managed by the same vendors who are managing 911 –> e911 services. The history of FCC enforcement for 911 outages provides a jarring history on the migration of traditional telco emergency services to IP-based alternatives.
There are some parallels to challenging conversations I have had with hospital IT groups who can lose sight of the fact that not all Ethernet cables or traffic types in the hospital have equal weight/consequence..