Going to ask again about HealWell - they are on an acquisition tear and seem to be very AI-focused. Has…
Morning Headlines 4/23/18
Beaumont, Henry Ford rethink the ICU
Beaumont Hospital Royal Oak (MI) redesigns its ICU to display data from Epic and monitors in a big-screen graphical format that increases real-time data visibility with fewer clicks.
Switching programs, MultiCare Spokane hopes to streamline medical records for patients
MultiCare Spokane (WA) will switch to Epic on June 1, putting the region’s largest health systems on the same EHR system.
An E.R. That Treats You Like a V.I.P.
Concierge ED business models take hold, catering to affluent families willing to pay thousands of dollars annually to gain access to VIP emergency rooms that — unlike hospitals that prioritize patients by acuity — get them in and out quickly by seeing only a handful of patients each day.
A survey of 3,000 hospital EHR users finds that two-thirds of hospitals don’t use patient information from outside their own EHRs because it’s not available within their workflows.
All the hullabaloo around UIC’s Epic and Cerner mess is pretty pointless. And so are the Black Book and KLAS results. Nobody, absolutely nobody (and that includes providers, patients, IT support people) is delighted with either Cerner or Epic (13 clicks to get the right information out in ICU from Epic!!!).
At the end of the day, these are two highly mediocre products with not much daylight between them in an industry that has traditionally not asked much from its IT vendors probably because as an industry, it itself doesn’t believe in excellence in customer service. To paraphrase an old computer science term: “mediocrity in, mediocrity out”.