Hard agree, and not just because I'm a spreadsheet nerd. Why are we all here? Isn't it in the service…
News 11/16/22
Top News
Amazon officially launches Amazon Clinic, a message-based service that connects customers with Amazon-approved, third-party virtual care services for more than 20 common health conditions.
Amazon Clinic, which doesn’t yet accept insurance, is available in 32 states and offers the option to fulfill prescriptions through Amazon Pharmacy.
Meanwhile, the online retailer plans to lay off 10,000 employees in corporate and technology roles, including those working in its devices (Alexa), human resources, and retail divisions.
HIStalk Announcements and Requests
HLTH is in full swing in Vegas. HIStalk readers who’ve opted for their (hopefully) cozy home offices rather than the bright lights of Sin City may not know what they’re missing. (Perhaps they’re reminiscing about dueling Elvises at HIStalkapaloozas gone by.) Email me with your photos and observations, and I’ll possibly share in an upcoming post.
Webinars
None scheduled soon. Previous webinars are on our YouTube channel. Contact Lorre to present your own.
Acquisitions, Funding, Business, and Stock
Digital health integration and remote patient monitoring technology vendor Validic secures $12 million in a financing round led by Kaiser Permanente Ventures.
AngelEye Health, which offers patient and family engagement software for hospital neonatal, pediatric intensive care, and nursery units, raises $20 million in a Series B funding round.
Cleveland Clinic will begin billing patients for certain messages sent through its MyChart patient portal that take physicians longer than five minutes to answer and require a certain amount of clinical expertise. Messaging through the portal has doubled since 2019.
Sales
- TriHealth (OH) selects Andor Health’s ThinkAndor Virtual Patient Monitoring technology.
- Jasper Health will leverage Particle Health’s FHIR-based integration and API capabilities as part of its digital cancer care coaching and support software.
- Williamson Medical Center (TN) will implement EvidenceCare’s AdmissionCare and CareGauge decision support products within its Meditech Expanse workflows.
- Smile Digital Health will use data integration capabilities from Redox to enable customers to migrate data from legacy systems to its digital health platform using the FHIR R4 standard.
- In Louisiana, Lane Regional Medical Center and Our Lady of the Lake Regional Medical Center will go live on a shared Epic system in 2024.
- Labcorp will use Oracle Cerner’s laboratory information system to help manage the lab operations of a Catholic health system.
People
Canvas Medical names JP Patil (Included Health) chief product officer.
HCTec names Brent Prosser (ROI Healthcare Solutions) VP of sales and promotes Bernard Rush to VP of application support.
Announcements and Implementations
Floyd County Medical Center (IA) goes live on Meditech Expanse with help from Healthcare Triangle.
Net Health develops Missed Visit Prediction Indicator, a predictive analytics tool for hospital-based outpatient rehab therapy clinics.
Summa Health in Ohio transitions from Epic’s Community Care model, courtesy of nearby Bon Secours Mercy Health, to its own Epic system with help from Brightwork Health IT.
Wolters Kluwer Health announces GA of Digital Health Architect Consumer Education Suite, an educational content-as-a-service designed to help virtual care companies build and deliver custom digital health solutions.
Epic customers can now move their medical records to Google Cloud.
Commure introduces CommureOS, a new operating system designed to help providers create and customize organizational workflows.
Bamboo Health develops Rising Risk, new real-time risk stratification and patient engagement capabilities.
Other
The Bermuda Hospitals Board celebrates the arrival of the first baby with an entirely digital health record. Frances Ivy Edwards was born shortly after the King Edward VII Memorial Hospital and the Mid-Atlantic Wellness Institute went live on the Oracle Cerner-based Patient Electronic & Administrative Records Log (PEARL).
Sponsor Updates
- EClinicalWorks releases a new podcast, “Achieving Success Through Data Capture and Effective Communications.”
- NTT Data leverages Lumeon’s care orchestration engine in its virtual command center to coordinate delivery of key non-clinical services for hospital-at-home programs.
- Everest Group recognizes AGS Health as a leader in its Medical Coding Operations PEAK Matrix Assessment 2023.
- Clearwater publishes a new whitepaper, “Back to the Basics: HIPAA Compliance for B
- After switching to the EClinicalWorks Cloud, Hyndman Area Health Center reduces its expected five-year costs by over 50% and improves overall practice performance.
- Wolters Kluwer Health makes its Digital Health Architect Consumer Education Suite and EmmiGuide solutions available via the Microsoft Marketplace.
Blog Posts
- Upcycled Clinical Data Has the Potential to Transform HEDIS Quality Reporting and Close Care Gaps (Diameter Health)
- Take Control of Demand, Capacity, and Throughput with Better Care Orchestration (About Healthcare)
- How administrative staff burnout impacts the patient experience (AdvancedMD)
- Transforming the Revenue Cycle Through AI: Reducing Costs, Increasing Health System Cash Flow (AGS Health)
- Treating diabetes with data (Arcadia)
- Could the paper shortage finally put a stop to paper claims? (Availity)
- What could you do with more connected data? (Philips Capsule)
- IT Service Management and Work Life Balance: Why IT Teams Need Both Automation and Trust (CereCore)
- Meet 6 Hospitals and Health Systems Using Oracle Cerner to Enhance Patient and Caregiver Experiences (Oracle Cerner)
- Overview of the SEC “Cybersecurity Risk Management, Strategy, Governance, and Incident Disclosure” Proposed Rule Changes (Clearwater)
- Informa Connect Hub West 2022 Post-Conference Brief: Hub Strategy & Tactics Highlights (ConnectiveRx)
- 5 Metrics for Your “Tripledemic” Dashboard (Dimensional Insight)
Contacts
Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Contact us.
Speaking of HLTH, I remember Richard Granger, UK National Health IT leader, speaking at the Spring CHIME forum in around 2003. He called the HIMSS exhibit hall the largest collectin of redundant intellectual proprerty he had ever seen. I wonder what he would think of the combined HIMSS, HLTH and CHIME today.
Amazon made a website that links to other telehealth companies’ websites ? Incredible innovation.
Payviders? Like Kaiser? Or like the clinics Cigna and Humana used to own in the 1990s?
re: Cleveland Clinic – I worry about surprises and upcharges, but as a patient I’d be happy to pay a few bucks for helpful portal communication. I’ve sent several messages in the last week about an increasingly-urgent prescription error, and despite reiterating that I’m on meetings all day and really just need a messaged yes or no, I just keep getting voicemails telling me nothing but a) call a yet-unanswered nurse line and b) schedule a follow-up despite their next available being months away.
Yesterday we read that “Cleveland Clinic will begin billing patients for certain messages sent through its MyChart patient portal that take physicians longer than five minutes to answer and require a certain amount of clinical expertise. Messaging through the portal has doubled since 2019.”
Today, I read on HIStalk Practice “that 61% have opted out of medical appointments because scheduling was too much of a hassle” and “those that did make and go to an appointment spent an average of 29 minutes in the waiting room.”.
Seems to me that Cleveland Clinic has found the wrong solution to a real problem, but it will generate some more revenue for them, assuming they can collect it. It may cost them some business. Who knows? But clearly, they do not understand that today’s patients are way too busy to play this game. It appears to be a supply (of providers) and demand (for appointments with those providers) problem that no one seems interested in solving. This is why the Minute Clinics in nearby Pharmacies and Urgent Care visits are poaching business from traditional physician offices.