The hole Equifax keeps digging for itself just keeps getting bigger and bigger. The company’s CIO and CISO (whom some have raked over the coals for her music degree) announced their immediate retirements last week as affected consumers continued to cry foul over its shoddy attempts to provide assistance in the wake of a now-infamous breach that involved the data of 143 million people. Not to be outdone by its own incompetence thus far, Equifax has also revealed that a data breach occurred in March, and may have been carried out by the same hackers.
To top it all off (though this story seems very Theranos-like in that it just keeps on giving), the DoJ has launched a criminal investigation into Equifax officials that may have violated insider trading laws when they sold $1.8 million in company stock before the initial breach was revealed.
From Kiwi: “Re: Orion Health’s Singapore project. Your initial statement of the Orion Singapore project is overstated. It’s really just an expansion of the work they have already done with Accenture as prime on a national EHR awarded in 2010. Its just a Rhapsody deployment, not a national EHR. So there is not not much net new revenue. Noting about that deal would contradict potential office closings in Singapore for a company tight on cash.” Per Kiwi’s digging, this announcement from 2010 does indeed name Accenture as the National EHR contractor, along with team members from Oracle, Orion Health, Initiate Systems, and HP.
September 28 (Thursday) 2:00 ET. “Leverage the Psychology of Waiting to Boost Patient Satisfaction.” Sponsored by: DocuTap. Presenter: Mike Burke, founder and CEO, Clockwise.MD. Did you know that the experience of waiting is determined less by the overall length of the wait and more by the patient’s perception of the wait? In the world of on-demand healthcare where waiting is generally expected, giving patients more ways to control their wait time can be an effective way to attract new customers—and keep them. In this webinar, attendees will learn how to increase patient satisfaction by giving patients control over their own waiting process. (Hint: it’s not as scary as it sounds!)
October 19 (Thursday) 12:00 ET. “Understanding Enterprise Health Clouds with Forrester: What can they do for you, and how do you choose the right one?” Sponsored by: Salesforce. Presenters: Joshua Newman, MD CMO, Salesforce; and Kate McCarthy, senior analyst, Forrester. McCarthy will demystify industry solutions while offering insights from her recent Forrester report on enterprise health clouds. Newman and customers from leading healthcare organizations will share insights on how they drive efficiencies, manage patient and member journeys, and connect the entire healthcare ecosystem on the Salesforce platform.
Welltok hires Chris Power (Paycor) as CFO.
Acquisitions, Funding, Business, and Stock
Influence Health relocates to larger office space in Atlanta. The company, which has grown its Atlanta workforce to 48 employees since acquiring BrightWhistle in 2015, plans to hire an additional 60-70 over the next two years.
Gary Fingerhut, former executive director of Cleveland Clinic Innovations, is charged with conspiracy to defraud the Cleveland Clinic out of $2.7 million. Fingerhut and an unnamed accomplice opened a shell company that Cleveland Clinic Innovations hired to develop medical charting software. The shell company was paid $2.7 million in total, but delivered no goods or services in return. Investigators found that $469,000 was funneled directly back to Fingerhut.
Text-based telemedicine company CirrusMD will move into larger office space within Denver’s new health IT-focused Catalyst HTI development next spring. It plans to add another 25 employees within the next year.
IT workers in Southern California unionize and stage a demonstration for equal pay and benefits at Kaiser Permanente’s national headquarters in Oakland, CA. The group of desktop computer support employees has been has been haggling with Kaiser over an initial contract for two years. A KP spokesman explains that, “Their average wage is $34.97, or more than $72,000 annually. The union is demanding that these 60 employees be paid at a much higher rate, which would make them much more highly paid than similar workers in the same market. We have offered a generous increase but the union is demanding considerably more.”
In an effort to emphasize its focus on AI, predictive analytics company Faros Healthcare changes its name to Raiven Healthcare.
Announcements and Implementations
Jackson Medical Center (AL) implements Evident’s Thrive EHR.
Government and Politics
Madigan Army Medical Center (WA) personnel prepare to go live on MHS Genesis next month. It will be the first multi-branch hospital to roll out Cerner’s EHR for the DoD.
Indiana partners with SAP to create a database and dashboards displaying the state’s information on “drug arrests, drug seizures, death records, pharmacy robberies, overdose-related ambulance calls, and the use of naloxone, an overdose-reversal drug.”
Privacy and Security
Sixty-three percent of physicians and 41 percent of nurses use personal devices for work even when their hospital has a no-BYOD policy, according to a Spok survey of 350 healthcare personnel. Data security was cited as the main reason some hospitals prohibit BYOD programs. Top BYOD barriers include WiFi coverage, data security, and cellular coverage.
Florida Hospital and Nemours Children’s Hospital (FL) see telemedicine utilization rates skyrocket after giving patients free access several days before Hurricane Irma hit. Nearly 2,700 patients downloaded Florida Hospital’s eCare app, while Nemours saw adoption of its CareConnect jump 554 percent. Over 100 people accessed Florida Hospital’s virtual care the Saturday before Irma – that’s 93 more than it sees on a typical Saturday.
Innovaccer develops a Care Intelligence System that encompasses data integration, analytics, quality reporting, patient and provider engagement, and care coordination.
Cuero Health System (TX) signs on with Revenue Maximization Group for practice management and RCM services.
Innovation and Research
A study finds that patients who rely on Glytec’s digital glucose therapy management software see rapid glucose control and more easily maintain long-term A1C reductions.
State and federal officials put the brakes on “DNA Day” at last weekend’s Baltimore Ravens game against the Cleveland Browns over privacy concerns. Fans were supposed to receive a DNA test kit from Orig3n that would let them test for four genes, but will now have to wait until the Boston-based company receives proper approval from the Maryland Dept. of Health.
Intermountain Healthcare and University of Utah Health system personnel return from their post-Harvey relief efforts as part of the Utah Disaster Medical Assistance Team. The team initially set up a field hospital near the airport, then moved to helping evacuees at the George Brown Convention Center. “We were ready for anything,” says Scott Gardner, PA-C in Trauma Services at Intermountain Medical Center. “Some of our mission was to be available in 30 minutes to be able to go anywhere to set up a self-supporting medical treatment area. But fortunately for the people of south Texas, we weren’t needed for emergencies. It meant the first responders and hospitals were well-prepared and operational.”
- AdvancedMD will host its Evo17 User Conference September 20-24 in Nashville.
- Besler Consulting releases a new podcast, “Caring for healthcare providers.”
- Black Book highlights consolidations going on amongst several companies in its Top RCM Software & Services report.
- CoverMyMeds will exhibit at the PCMA Annual Conference September 25-26 in Scottsdale, AZ.
- Direct Consulting Associates will exhibit at the Ohio MGMA annual conference September 22 in Dublin.
- Built in Boston profiles Docent Health CEO Paul Roscoe.
- Lightbeam Health Solutions will provide population health management solutions to members of the American College of Osteopathic Family Physicians.
- Reaction Data publishes a new report covering UnitedHealth’s acquisition of The Advisory Board.
- Meditech customer Frisbie Memorial Hospital (NH) rolls out the company’s patient portal app.
- How independent physicians provide “best of both worlds” medical care (AdvancedMD)
- Agfa HealthCare celebrates 150 years of expertise and innovation at RSNA 2017 (Agfa Healthcare)
- HITRUST CSF Certification Round 3 (Datica)
- CareSync Team Members Support Each Other in the Wake of Hurricane Irma (CareSync)
- The Evolution of Continuous Testing (CTG)
- Selecting and Mentoring Your Physician Champions for Organizational Change (Culbert Healthcare Solutions)
- Immigration Update – Interviews for Employee-based Visa Holders will Begin in October 2017 (Dynamic Computing Services)
- Dispatch from the SHIEC Conference (Diameter Health)
- Numeracy: Analytical Skills for the 21st Century (Dimensional Insight)
- 4 Questions with Robert White, MD, CMIO of Allegheny Health Network (Optimum Healthcare IT)
- Why ADT feeds matter and how providers can use them to deliver better care (Lightbeam Health Solutions)