Recent Articles:

Morning Headlines 3/21/17

March 20, 2017 Headlines No Comments

Common Blood Tests Can Help Predict Chronic Disease Risk

Researchers at Intermountain Health report that a risk stratification algorithm they developed can predict whether someone would be diagnosed with diabetes, kidney failure, coronary artery disease, or dementia in the next three years with a 78 percent accuracy by analyzing the results of two common lab tests: a comprehensive metabolic profile and a complete blood count.

IBM launches enterprise-ready blockchain service

IBM announces that developers building enterprise applications on its cloud service can now use blockchain technology within their applications.

Google DeepMind and healthcare in an age of algorithms

In England, a Cambridge University law professor and an Economist journalist co-author an academic paper in Health and Technology arguing Google’s DeepMind partnership with the Royal Free Hospital has suffered from “a lack of clarity and openness, with issues of privacy and power emerging” in response to public privacy concerns.

iPads In Every Hospital: Apple’s Plan To Crack The $3 Trillion Health Care Sector

Fast Company profiles Apple’s continued effort to enter the enterprise healthcare market.

Curbside Consult with Dr. Jayne 3/20/17

March 20, 2017 Dr. Jayne 1 Comment

I’ve had a couple of questions about my other “unplanned trip to the hospital.” I was due last Monday for my post-op clearance visit. I had seen patients the day before and had been having some leg pain and swelling that was bad enough that I had to sleep with my leg elevated.

As a physician and knowing all the bad things that can happen to a post-operative patient, I didn’t want to just assume it was from being on my feet all day. There’s a small but real risk of deep venous thrombosis after surgery, and that risk can go on for a couple of months. Anecdotally speaking, physicians have bad luck with complications, so I wasn’t taking any chances and wanted to get it checked out.

By mid-morning, most of the swelling was gone, although I still had some weird leg pain. Other signs of DTV were absent, so I decided to not head to the urgent care since I had a post-op visit in a couple of hours and would see what the surgeon thought since I’m fairly low risk.

I headed to the office a little early since it was snowing and I knew I was the first patient of the afternoon and didn’t want to make my surgeon start his office hours late. What I didn’t know was that his last operating case of the morning had taken a turn for the lengthy. Of course, the office staff didn’t mention this when I checked in, so I was treated to 15 minutes of bad infomercials in the waiting room while they answered lots of phone calls but acknowledged no one in the waiting room. I finally learned that the surgeon was still in the OR when I overheard someone mention it to a phone caller.

Just about the time the makeup infomercial was driving me crazy, another patient arrived and signed the clipboard. He was hand-carrying his records and he and his wife sat and read physician notes aloud and generally second-guessed all the care he had received thus far. He was clearly there for a second opinion and I couldn’t help but pity my physician for what he was about to endure. They were loud and opinionated, even when they admitted they didn’t know what they were taking about. It was entertaining to watch them pull out the copies of the scans and try to interpret them against the waiting room lighting.

Finally when I was called to the window, the receptionist argued with me about not having signed a records release. She said I needed to send my records to my PCP. I told her I didn’t have a PCP and she continued to insist that I put someone down to receive the notes. I finally wrote “no PCP” on the release and just handed it back. She finally got the message.

At the bottom of the hour, the TV programming changed to some daytime interview program and the topic of the day was post-traumatic effects of sexual assault. Although I have utmost respect for the topic, it’s not what you expect to have playing in the waiting room and doesn’t set the stage for a calming, healing environment.

The receptionist called me up again to fill out a post-op form, which included questions about my pain, how much pain medication I was taking, etc. Some of it was pretty standard, although the pain scale ran from 1-10 instead of the normal 0-10. As the questions progressed, some of the scales were inverted, with 10 being the least and 1 being the most, which I’m sure might be confusing for many patients. I was confused enough that I missed the back of the form, resulting in me being called to the window a third time.

The surgeon finally arrived and I was called back. He was apologetic. He mentioned a little about his previous case and I understood why he was late. I felt bad that I was about to make him more late after I threw out the leg pain and swelling complaint. Although he agreed I was low risk, I was scheduled to fly in less than 48 hours, so he wanted to proceed with the ultrasound.

His staff called down to the vascular lab, where apparently only one technician showed up due to the snow. He asked for a favor to work me in, which I appreciated, although they said it would likely be a two-plus hour wait. You can’t complain when you’re a work-in, so I took my form and headed downstairs. I guess if your physician doesn’t call in a favor, you would have to wait until the next day, which isn’t an ideal situation for patients with potential blood clots.

When I finally made it to the imaging department, I realized it was nearly 2 p.m. and I hadn’t eaten lunch. The receptionist confirmed that I was an add-on and asked if I knew it would be a couple of hours’ wait, and I said yes, and could I pop out to the cafeteria and come back? She said that was fine. 

When I returned from the café (where only the salad bar remained), I was shamed by the registration clerk, who had apparently been looking for me while I was gone. Despite all my time in healthcare, it didn’t occur to me that this was going to be a quasi-inpatient experience until I was sitting in the registration booth and they had asked the fall risk questions and were getting ready to slap the hospital band on my wrist. Although I had only been discharged two weeks prior and my information should have been up to date, I discovered that my emergency contact had been changed to a peripheral relative who in no way would I want to be my emergency contact. It was baffling until I realized (days later) that he had been in the hospital in the interim and had put me as HIS contact. Still, that should not have changed MY contact information.

It’s unreal that you have to go through the hospital admission process for a straightforward outpatient test. It’s also unreal that there is no accommodation for people’s potential illnesses in the waiting room. How about a footstool for the patient with the swollen leg to prop it on? I got the evil eye from the receptionist for using an empty chair to elevate my leg. While I was waiting, though, I did receive my surgeon’s email message welcoming me to his patient portal (yay, another one!) and inviting me to peruse my records. I now have a total of five portals that I can log into and view my fragmented charts.

After a couple of hours, the tech appeared to take me for my test. I apologized in advance since I knew I was an add-on and said I appreciated that she was having to stay late for me. She was pretty cool about it, although she mentioned she hadn’t had a lunch break and hoped to be able to make it out of the hospital by dinnertime.

I felt bad as a former member of the medical staff that this is how the hospital runs, that two people can fail to show up for work and the third remaining staffer gets crushed with no help in sight. One would think that in a hospital system with nearly 30,000 employees there would be systems in place to prevent these kinds of events from happening. Of note, by 1 p.m., the snow was melting, so bad roads were no longer an excuse.

I didn’t end up having a blood clot. Not surprisingly, once I started treating my leg like a musculoskeletal problem, it got better. Heat and NSAIDs work wonders, but they don’t keep deep clots from breaking off and killing you, so I’m glad I had the test for my own piece of mind.

It will be interesting to see what the hospital charges for an ultrasound vs. what we charge at my urgent care. Rumor has it our prices are about 80 percent less than the hospital, so we shall see. Hopefully this will be the end of my medical adventures for a while, at least until the bills start arriving in a few months.

Email Dr. Jayne.

Like the Rest of Healthcare IT, Limited Interoperability is a Big Challenge for Digital Health

March 20, 2017 Digital Health No Comments

Digital health updates are written by LoneArranger, an anonymous industry insider.

In the Connected Health Pavilion at the recent HIMSS17 conference and exhibition, several attendees commented during a Q&A session that “connected health doesn’t seem to be very well connected.” It is easy to understand why they may feel that way.

There has been a proliferation of individual consumer health apps over the past several years, though many of these could be classified as “fitness” vs. “health” apps. Although consumers are increasing their adoption of digital health tools according to a 2016 Rock Health report, they are not necessarily connected in any way to each other or to mainstream provider or payer HIT systems.

Tethered apps offered by healthcare providers and payers don’t always include data from other healthcare settings or insurers and often don’t accept wearables data. Therefore, most consumers (and their providers) cannot easily maintain a complete longitudinal health record.

Most major EHR vendors offer customers mobile apps that are extensions of their patient portals, but these are essentially closed systems. Although some vendors offer platforms to exchange data across their different customer sites, they do not generally include the ability to share data easily across different vendor platforms. The CommonWell and Carequality initiatives are starting to address this gap, but it will take time to expand their footprints.

Wearables are not growing as fast as anticipated and although younger consumers are adopting them in large numbers, older consumers are not, even though they might actually benefit more from doing so. In fact, only 10 percent of Baby Boomers own a wearable device.


According to the same Rock Health report, the majority of health tracking is done mentally, with 54 percent of people who track weight and 58 percent of people who track medications doing so in their heads. Of those tracking their health electronically, the most common metrics recorded using an app are physical activity (44 percent) and heart rate (31 percent), which are clearly more related to fitness and performance than diagnosed health conditions.

There are many innovative platforms and apps emerging that offer more comprehensive capabilities, but they are still often limited by the inability to exchange data with legacy systems and other digital apps. Although HL7 FHIR offers substantial promise for the future, there are few implementations that are currently operational in production environments and the normative standard is not yet finalized.

For providers, the data from external sources also need to fit into their workflow to be useful. This requires full semantic interoperability, or at least cross-mapping of common data elements, beyond just basic data exchange. In most cases, this requires customized integration and terminology services.

There are some glimmers of hope emerging in this market space, with a variety of middleware solutions for feeding patient device data to EHRs starting to gain traction, and increasing willingness by providers to accept external health data and share data with others. Remote patient monitoring seems to be gaining ground recently and is delivering real value to both patients and providers. The remote patient monitoring market grew considerably in the last year, with 7.1 million patients worldwide enrolled in some form of digital health program featuring connected medical devices as a core part of their care plan, according to recent research data.

These tools are generally prescribed or recommended by providers and connected to their EHRs and/or care management systems. However, their focus is primarily on patients with chronic conditions or those who are recovering from acute procedures. The clear benefit is keeping track of these patients and reducing hospital admissions and readmissions while allowing patients to remain at home or in a community rehab setting.

In the long run, digital health applications have tremendous potential for adding value and improving care, but they must first overcome similar interoperability hurdles as those faced by the rest of the HIT industry. They must also become more tightly integrated with clinical and financial systems and associated workflows and offer a more nearly seamless user experience to both patients and providers. The future of digital health is looking brighter, but the open question is how long it will take to get to the tipping point where these tools are fully integrated with mainstream healthcare infrastructure.

HIStalk Interviews Jim Higgins, CEO, Solutionreach

March 20, 2017 Interviews 4 Comments

Jim Higgins is founder and CEO of Solutionreach of Lehi, UT.


Tell me about yourself and the company.

I started Solutionreach in the year 2000. For me, it was about changing the relationship between the provider and the patient.

I’ve got a daughter with an autoimmune disease, so my wife and I have seen a lot of specialists over the course of the last 12 years. We’ve had a lot of questions after leaving appointments with confused faces, feelings, and thoughts and not being able to reach those providers in an easy manner. It’s just very, very difficult feeling disconnected and on a patient island. That’s what we’re trying to do at our company. That’s why I’m here doing what I’m doing.

I’ve been here 16 years. It’s gone by fast. I’ve been in technology for a long time and I’m excited about focusing my efforts in a way that’s very personal to me and making a difference overall, versus just pounding away at great technology solutions that are not really making an impact on the lives of people in a way that I think need to happen.

What technologies work best for physician practices that are interested in improving or expanding their patient relationships?

Anything that extends the accessibility of two-way communication between patients and the practice. There’s just too much stuff going on right now. There’s too much change, too many questions. There’s a lot of information out there, which is a good thing, but that breeds questions.

For instance, patients going into self-diagnosis mode — which we all tend to do at times, because there’s so much information, which is fantastic and I love that — puts practices and physicians in a spot. They have to unwind a little bit what we as patients perceive we may have. Then we may already be down a path of diagnosis as we’re coming in, and then just the care that’s associated with that. We need that guidance from our physician to say, "You’re going to read a lot of things. You’re going to see a lot of things. This is what I really want you to stick to."

That’s the most important thing that we can do for our health. Any kind of tools or technology that you can put in place to extend that kind of communication in a very simple and effective manner. 

There’s a lot of technologies out there that are not very simple and effective, meaning they don’t match up with patients in terms of the consumer and what we actually do on a daily basis. It’s one thing to think about logging into a portal, but I might be five clicks away from a simple message. I might not get that response for days.

Those types of things don’t stand the test of time. We’re in a society where our expectations are very different now, where we expect to have information quickly and accurately. Accessibility needs to be there, not only from a velocity perspective, but ease of use. We’re out and about and trying to think about, "I’ve got to get to my doctor," and somehow do that in a way that it doesn’t really fit into our lifestyles, one where you’re going to have limited communication. Limited communication leads to fewer questions, and overall, leads to worse outcomes for patients.

Hospitals and practices are set up under the Jiffy Lube model, where they don’t want to get to know you – you just show up, get work done, and leave until next time. Calling them up sends you to a phone tree and maybe they’ll return your call or maybe they won’t. It’s hard to get in touch after business hours that may not be convenient. Does the motivation exist to change that to make patients feel more valued as individuals?

Well stated. That’s exactly what’s happening. I’ve been in a lot of different industries with technology and it’s amazing the amount of information and the service levels that we can provide. Just think about the financial industry. It’s crazy. I can be in Europe walking down the street, see an ATM, put my card in, and in seconds I can  get cash out. It recognizes who I am, where my home location is, what bank I use, and all that stuff routes in seconds. It’s amazing that we go into healthcare, we check in, and someone doesn’t even know what’s going on with us.

In other industries, any company might be thinking about their customers. They know their customers, they stratify their customer base, they have a CRM program. You have to have at least that to even start a business nowadays. Then they have targeted marketing. All these things where you’re saying, I know my customer, I know what predictive models say they’re going to buy. For instance, on Amazon. 

We see that with technology and we expect that now. We expect that, "I bought this. The next five things I’ll likely buy would be these. I want to get information." The knowledge that companies have about us makes the experience better, whether it’s shopping, e-commerce, or finance.

It should be that way in healthcare, but the PCP is just trying to stay above water. They’re giving great care when you’re with them and they’re engaging you on a face-to-face basis. Of the many PCP customers we have, they talk about, "I do my very best and I care about my patients." We say, absolutely.

The issue is, they don’t really know what their patient base looks like. They don’t have a feeling for, how many chronic care conditions do you have? How many patients have multiple? Which ones are those? What do you do about them? How are you trying to motivate your patients? How are you trying to communicate with your patients, based on what they have and then their history of all this information and data that you already have in your system, and then more data that you can utilize with technology? That’s a critical part of what’s happening, where people don’t know who you are.

The other point I would make is that a customer of ours said, I’m there at eight o’clock. I’m trying to leave at six o’clock. I see a ton of patients, I’m doing my very best. I care, but I have a family. I try to have a semblance of a life, but I have 60+ calls waiting for me after six o’clock. It will take everything from me. There’s no way I can be there around the clock all the time. There’s no way I can really get back to those people.

Those are things that stack up — the questions that are asked. If you can be proactive and if you can have a system that helps you scale the care you’re providing, that’s what everyone’s looking for. Technology can do that in a personalized way.

In both clinical care and IT, the recipient of services usually likes and respects the person they worked with, but their satisfaction may tinged by other factors, such as how long it took to be seen, how polite the first-level people were, and how friendly the end result was, like a patient bill or a service call summary. Do you wonder how much patient satisfaction is driven by the red tape we wrap around the clinical encounter and not something the clinician themselves can influence?

No question. When I started the company, I said, there’s the concept of Doc Mayberry coming down the country lane with a medical bag and caring a lot. Doc Mayberry, you can always see him and he knows you from cradle to grave. He has taken care of you and your family for generations. That personal relationship is so strong and so important. 

Yet you’re right — we have gotten away from that. The bureaucracy has played a part. In patient relationship management, our cause is to use technology in a personalized way in such that you return to Mayberry a little bit.

That personal relationship is critical. I can tell you in my experience with my daughter, it’s very critical in terms of the relationships that we have. That contact that we get, that trust, and that history that we understand, versus somebody just coming in and we see somebody different every time. Even though they pull the EMR and see the records, “OK, I see that this has happened in the past," for us, that doesn’t work. It just doesn’t. We don’t want to explain our story over again, and then afterwards, we feel like we’re on our own. That’s not a good place to be.

Patient self-scheduling seems like it should be universal since it offers benefits to both patient and practice, yet I don’t see much of it. What’s holding back its use?

The challenge with self-scheduling is the integration into the EMR. EMRs with scheduling systems don’t do a great job at connecting with the patients on a personalized, one-on-one basis. Other companies fill that gap. They build really beautiful software and great workflows, make it simple, and outreach to the patient in the right context so the patient understands why they need to book an appointment. Not just to have it out there, but the fact that, "Oh, I really do need to come in." Outreach has happened — the invitation to come back in because their condition is there that they need to be seen. Then the presentation of booking and making it consumer-centric.

The challenge is that these independent companies that are trying to accomplish that don’t have enough technology under their belt in terms of the integration into the different EMR systems to make that a seamless process. It’s almost standalone. When we get to this standalone basis, practices go, "I’ve got to maintain three different schedules in different systems.” They’re not syncing together. Wouldn’t that be great if they could?

My belief is that you can do that if you put the time and effort into it. It comes with experience and time and a lot of effort, but when you do it right, it’s a seamless transition. We don’t care as consumers what happens on the back end of stuff. I don’t care about my plane when I fly. I want to have a decent experience, but mostly I just want to get there safe and on time. How it all works and how all the baggage gets there, I don’t know and I don’t care. I just want to see my bag come out when I get there.

That’s true about anything that consumers interact with. They just want to make it work and make it easy. On the back end, it’s fairly convoluted. There’s different systems in a clinic, for instance — different EMRs, different PMs, different schedules for providers, different ways that providers are using their schedule to book breaks and lunch breaks, and different things like that. It’s tough to read that and get it right so that when a patient books an appointment, it’s done — with the right provider, in the right location, and when they’re actually available. That’s been a challenge for a lot of companies that are trying to make their way through that process.

Is it now common for practices to use text messaging to send appointment reminders and to allow patients to text a cancellation message so the practice can open up that appointment slot to someone else who would most likely pounce on it?

It’s definitely available. Technology can do that. We’ve been doing that for a long time. But when you think about widely used, I would say it’s not.

It’s interesting to compare medical care to dentistry in sending text messages and connecting those to workflow. It’s around 50 percent in dentistry and 6 percent in the ambulatory space. Why is that? The adoption isn’t there yet. That’s why companies like ours and others are out there beating the drum and saying there’s a better way.

At some point, we’re going to ask, when we’re looking at a new practice, what insurances do you take and are you text enabled? The ability to get to that practice whenever we need to in a reasonable fashion. The phone number and the text lines are the same. There’s no app to download, no new numbers to learn, no short codes or all those crazy things that some companies get caught up in that don’t make any sense. The consumer experience in understanding how to make that easy and accessible. That’s what patients will start talking about and expecting. 

Once that kicks in, everything you talked about takes place. It can be a completely automated fashion, whereas today it’s just archaic the way we do things. One practice’s goal is to completely eliminate the telephone. You think about that and go, how could you do that? Well, it can be done, and they’re well on their way to becoming a completely 100 percent text-enabled practice, period. That’s an interesting dynamic when you start thinking that practices are starting to actually think about that. That’s revolutionizing the way that we communicate.

It was the same way when the telephone first came into practice. Why wouldn’t you have people walk in and talk face-to-face? You’re going to have a telephone? That was a revolution. Now it’s going away from that and getting to communication that’s more efficient, more effective, more cost-effective, and more scalable. Practices win and the consumers or patients win, too.

Do you have any final thoughts?

When I think about healthcare and the experience that we have, both on the provider side and the patient side, I’m pretty sure I know how the movie ends. I think I can see in the future and I think everybody can envision it in 25 years or 50 years. We’re going to have accessibility and it’s going to be almost immediate. We can all picture how much better it will be, but you have to do something now to get there.

It’s really important for practices to evolve, and consumers will push that evolution because their expectations are already there. It’s important for physicians to embrace technological change because that’s what the expectation is.

Healthcare can improve and not lose that personal touch when you’re thinking about what the end of that movie looks like in the next 20 years or 30 years or 50 years. That’s what inspires me personally. That’s why I’m involved with healthcare and in building technological solutions. It’s a shared goal that we should all have in building a better future. We can do so many amazing things with technology today. It’s just a matter of embracing that, understanding that, and feeling good about change.

Morning Headlines 3/20/17

March 19, 2017 Headlines No Comments

Medication Errors Attributed to Health Information Technology

Analysis of a Pennsylvania medical error reporting database that allows submitting agencies to indicate when health IT was a contributing factor finds that system downtime and incorrectly entered patient weight are both contributing to medical errors.

Developing and Evaluating an Automated All-Cause Harm Trigger System

A review of Adventist Health System’s use of IHI’s Global Trigger search algorithms to find possible medical errors in EHR data turns up far more potential errors than manual chart audits.

Stratasys and VA hospitals create first hospital 3-D printing network

Five VA hospitals are working together to incorporate 3D printing into care delivery, allowing doctors to make customized prosthetic and orthotic devices for veterans.

Doctor’s lawsuit against hospital turns on care v. market share

The former chairman of the surgery and cardiovascular departments at Memorial Hermann hospital (TX) is suing the hospital for defamation, arguing that after he told executives he planned to leave the hospital to work for Houston Methodist Hospital, his former employees began distributing manipulated outcomes data questioning the quality of his care.

Monday Morning Update 3/20/17

March 19, 2017 News 8 Comments

Top News


Pennsylvania’s mandatory medical error reporting — which requires submitters to indicate if health IT caused the event or contributed to it – shows an increasing number of HIT-related medication errors. Patients were harmed in eight incidents in the state during the first half of 2016.

Interestingly, the most common cause of dose omissions was system downtime, while the most frequent cause of wrong dosage errors being incorrectly entered patient weight, with one frightening example being a 46 kg patient whose Lovenox dose was calculated based on a mistyped weight of 146 kg.

In another example, a doctor ordered 65,610 mg of aspirin, explaining that she ignored the overdose warnings because she was just re-entering the home med (and in doing so, typed 810 tablets instead of 81 mg daily).

CPOE was involved in half of the incidents, with the pharmacy and eMAR systems each being tied to about one-fourth of incidents.

Reader Comments


From SkidMark: “Re: Epic. Continues its expansion into niche markets by partnering with Acumen Physician Solutions, which is part of Fresenius. Acumen offers a specialty EHR for nephrologists who round in dialysis clinics, but who also visit ESRD patients during their frequent hospital stays. What are the chances the Fresenius will also migrate its 2,500 dialysis clinics from Cerner Soarian to Epic’s legacy or emerging EHR for better integration with their nephrologists?” Fresenius announces that the next version of its Acumen EHR will be “Acumen 2.0 powered by Epic.” Fresenius chose Siemens Soarian in early 2005. It would seem to make sense that choosing Epic for nephrologists would improve the chances of replacing organization-wide Soarian with Epic rather than Millennium.


From McChange Pissed: “Re: Change Healthcare’s board of directors. What is McK thinking? They made one bad IT decision after another, starting with Pam Pure, and now she’s back?” Change Healthcare’s board includes Pam Pure, now CEO of HealthMEDX, but she has served on Change’s board since 2012, long before McKesson was involved (when it was Emdeon). Also on the board (for many years, too) is Phil Pead, who was CEO of Eclipsys and chairman of the Allscripts board following its acquisition of Eclipsys, but who later was fired in 2012 after clashing with CEO Glen Tullman, who was fired himself just a few months after. At least Change Healthcare’s management team includes three females among 12 executives (25 percent) vs. just one of eight board members (12.5 percent). 


From Springy Insole: “Re: after-visit summary. Have you seen any organization that has a patient-friendly one? The ones I’ve seen are pretty unhelpful and improvements could make a world of difference.” I’ll open it up to readers to weigh in and hopefully provide examples. Those I’ve seen look like they were uncreatively designed by programmers. The above came from the VA’s Robert Durkin, MD, MS, just to give you a refresher of what we’re talking about. While I like the format, I might suggest these changes:

  • Indicate which diagnoses were new vs. existing, or perhaps include a date for each diagnosis. In fact, a problem I see with a lot of AVS is that programmers proudly regurgitate everything they have on file about a patient along with boilerplate reference information from third-party products, creating a bulky document that makes it hard to figure out what’s new (a pervasive problem with EHRs in general).
  • Don’t mix diagnoses with health indicators, i.e. “ex-smoker” is not a diagnosis.
  • Don’t use medical jargon like “vitals.”
  • Indicate either the percentile or the risk of each vital sign listed so the patient doesn’t have to figure out what a BMI of 32 means.
  • What I would really like to see on all AVS printouts is a few sentences from the doctor that summarize what he or she found, what the patient should be doing, and what the goals are and when those goals will be reassessed. That should be the first set of items on the document, under the assumption that the patient won’t read all of it and thus should see that first. The purpose of an AVS isn’t to print out the information that already exists in the EHR, except of course in the case where lack of interoperability makes the patient the integration engine in handing it off to their next provider.
  • It would also be nice to use the summary as some type of agreement between doctor and patient of how they will work together.
  • In fact, maybe that’s my takeaway – the AVS should not be considered an efficient but poor substitute for doctor-patient communication. A pretty printout is fine for a Jiffy Lube oil change summary, but a slam-bam medical encounter that results in a handed-over sheet of paper while discouraging patients to ask questions or seek follow-up isn’t ideal. A doctor visit often reminds me of a church confessional – the parishioner quickly states his or her issues and is sent away equally quickly formulated instructions — except that in medicine’s case, the church only offers the confessional while omitting the other important aspects of the church that might have prevented the need for confession in the first place.

HIStalk Announcements and Requests


I’ll take the glass-half-full viewpoint in celebrating the fact that 25 percent of poll respondents were able to view their records from other providers in their most recent encounter. Clarence is frustrated that his providers all use Epic, but even as a former Epic employee, he can’t convince the clinicians that they can actually retrieve his information from other sites. Greg’s specialist could access his chart and test results, but he had to tell them he’d had new tests. Brittney was impressed that her urgent care clinic records were not only automatically placed into her PCP chart, but that the doctor even asked about the outcome. Susan says we all need to educate patients and support consumer-mediated health exchange because they don’t realize that we aren’t already exchanging information.

New poll to your right or here: what was your patient portal experience from your most recent provider visit?

image image

Mrs. H in Michigan exclaims, “This is amazing!” in describing how her students are using the listening center we provided in funding her DonorsChoose project. She says they listen to stories every day, write about what they heard, share their thoughts with classmates, and then take the physical book home to read on their own.

This Week in Health IT History


One year ago:

  • Apple announces the CareKit developer framework for creating iPhone health apps.
  • McKesson announces that it will take a $300 million restructuring charge and lay off 1,600 employees.
  • NYC Health + Hospitals President and CEO Ram Raju, MD defends the organization’s Epic go-live date and says a CMIO who quit over the patient safety implications is a disgruntled former employee.
  • Several hospitals are hit by ransomware.
  • Allscripts and a private equity firm acquire post-acute care EHR vendor Netsmart for $950 million.
  • New York’s e-prescribing mandate takes effect.


Five years ago:

  • Memorial Sloan-Kettering Cancer Center and IBM announce their collaboration to use IBM Watson for oncology decision support.
  • Vocera prices its IPO shares.
  • Thomson Reuters puts its healthcare data and analytics business back on the market.
  • Cerner breaks ground on its new campus at State Avenue and Village West Parkway.
  • HHS launches a developer challenge to use Twitter for real-time public health tracking.

Weekly Anonymous Reader Question

Last week I asked readers to describe the dumbest EHR design flaw they’ve seen recently. I’m omitting vendor names since the point was to show the need for improvement as an industry.

  • Click on Labs and there’s a New button, but that means to add a new historical lab – you can’t actually order from there.
  • It’s impossible to add reference ranges for in-house labs.
  • Free-text drug allergy entry is allowed and users do it all the time despite threats to their unborn children.
  • The end user can click one wrong button and delete a global template that cannot be recovered.
  • Storage of multiple instances of physiologic variables in different parts of the same database – a heart rate entered by a nurse goes one place, one entered by an allied health provider goes into another data element. When reporting on heart rate, which one does one access?
  • Cannot store/send more than one ID for an individual patient visit, which is horrendously inadequate for trying to do conversions, file billing data, and file incoming patient data from another system.
  • Approving med refill requests makes no entry in the EHR.
  • Half of the home screen is taken up with notifications that list only a category and number. I have to open each one and there may be 10-15 at any time. I just want a list, maybe grouped by category, so I can see them at a glance.
  • Can’t put isolation status in the patient header.
  • The medication ordering drop-down sorts as strings instead of integers, so doses are listed as 1, 10, 2, 20, etc. How easy is it to generate an order for 10 mg of warfarin instead of 1 mg? Easy enough to be very glad a pharmacist caught the mistake before “the computer” killed someone with massive internal bleeding.
  • Does not have a unique identifier to send for bi-directional data flow.
  • The lack of design generosity for analysts blows my mind. It’s appallingly easy to hit a key and overwrite something – there’s no way to know what had been there, no undo button, and no way to close a record without saving.
  • Our appointment reminder system can send only the patient’s scheduled start time, ensuring that we will run behind schedule. Is it so hard for the system to subtract 10 minutes for follow-up patients and 20 for new patients to calculate the arrival time?
  • Tiny icons that can’t be enlarged.
  • Scanning in individual TIFF files.
  • Two of our systems can’t handle the Daylight Saving Time change in the fall and must be shut down for an hour.
  • If you click X next to a patient name when entering documentation, there’s no “do you want to save your work” warning like every single other piece of software in existence.
  • When discharging an ED patient, I select instructions, discharge meds, follow-up doctor, and instructions. Back on the discharge screen, the Print button prints an instruction with none of the above listed. I have to jump to another part of the application and reload the page. I’ve had patients leave the hospital without the information and we had to deliver it to them. The vendor’s “reload after selecting” workaround has been in place for 2.5 years.
  • The provider master file should be its own app with a cert and minimum staffing recommendation.
  • A vendor demonstrated their new enterprise system to a large hospital group and discharged the pregnant male demo patient. The risk manager pointed out the flaw.
  • A well-known EHR does not port a female patient’s gyn history into the OB episode when she becomes pregnant, requiring employees to re-document the entire history.
  • The vendor sets up two direct messaging solutions, one that’s DirectTrust accredited and one that isn’t. As a result, not all users can exchange messages with other accredited HISPs and they may not know if they are on the “right” HISP.
  • If an external user sends a Direct message with a C-CDA and PDF, the HISP drops the PDF attachments because the vendor doesn’t support receiving them. Plenty of EHRs have the same problem, but the killer is that there’s no notice back to the sender that only part of their message was delivered.
  • No sandbox for hospital users.


This week’s question, just to lighten things up a bit:  What’s the most hilariously clueless one-sentence statement you’ve heard an executive of your organization make?

Last Week’s Most Interesting News

  • A GAO report says HHS should question why so many providers say they offer patients access to their electronic information, yet few patients review it.
  • Mayo Clinic says its decreasing margins force it to give appointment priority to patients covered by private insurance rather than Medicare and Medicaid.
  • ECRI’s #1 patient safety concern for 2017 is EHR information management.
  • A House bill would allow employers to require employees to undergo genetic testing and to share their results to earn health insurance premium discounts in corporate wellness programs.


March 29 (Wednesday) 1:00 ET. “Improving patient outcomes with smartphones: UW Medicine Valley Medical Center’s story.” Sponsored by Voalte. Presenters: James Jones, MBA, MSN, VP of patient care services and nursing operations, UW Medicine Valley Medical Center; Wayne Manuel, MBA, SVP of strategic services, UW Medicine Valley Medical Center. UW Medicine Valley Medical Center dramatically improved patient outcomes after moving to a smartphone-based platform for clinical communication and alarm and alert notification. Before-and-after analysis shows a reduction in hospital-acquired pressure ulcers and skin integrity events, fall and slip events, and medication errors. By limiting overhead paging, the medical center also created a calmer, quieter environment and improved engagement among nursing and hospitalists. Hospital executives will describe their experience and vision for the future in addressing quality, cost, and the patient-caregiver experience.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.



  • Henry Ford Allegiance Health (MI) will go live with Epic in August 2017.
  • Columbus Regional Healthcare System (GA) switched ERP systems from Infor to Sage in January 2017.
  • Bon Secours St. Francis Hospital (SC) moved from McKesson to Cerner in October 2016.

These provider-reported updates are provided by Definitive Healthcare, which offers powerful intelligence on hospitals, physicians, and healthcare providers.



The Missouri Health Connection HIE promotes Angie Bass, MHA to president and CEO. I believe she’s the fourth CEO since the organization was founded in 2012.

Privacy and Security

Children’s Hospital of Eastern Ontario notifies 283 people that the medical information of their children was used in a college class taught by one of its employees, who handed out a surgery schedule will full patient information for an in-class exercise.

Houston Methodist Cancer Center notifies 1,400 patients that their email addresses were exposed when an employee used CC: rather than BCC: for a mass email.


A North Carolina radiation oncologist and medical school professor is arrested for issuing fraudulent narcotics prescriptions. Adding insult to injury, State Bureau of Investigation officials who raided his home also arrested his son when they examined his computer and found child pornography. That should create some awkward “remember that day” family conversations.


A Texas woman files a complaint with the state’s medical board and notifies HHS after she says a doctor who performed a “non-surgical tummy tuck” that she complained about on Facebook, after which the doctor allegedly posted near-naked pre-surgical photos and video of her on Facebook and YouTube. The patient claims that Tinuade Olusegun-Gbadehan, MD then threatened her by emailing a link to the video and a message that said, “This video result, when posted as a response to your next slanderous comment about the Dr. O Lift on social media, will be just as damaging to YOUR professional reputation.”



Five VA hospitals create the country’s first 3-D printing network, allowing doctors to design and build prosthetic and orthotic devices as well as to construct anatomic models for study and surgery practice.

A high-profile cardiothoracic surgeon sues Memorial Hermann (TX), which he claims manipulated outcomes data to discredit him after he threatened to move to competitor Houston Methodist Hospital. The doctor – who had served as chair of both the surgery and cardiovascular departments of Memorial Hermann — says Memorial Hermann ordered him to perform surgeries only under the supervision of another surgeon and then presented the information to a roomful of colleagues to smear his reputation even though the underlying data was flawed. “I was coming between administrators and market share,” he concludes, saying he left because Memorial Hermann’s cost-cutting measures were compromising patient care. The hospital stands by its peer review process that uses data from the Society of Thoracic Surgeons.


Adventist Health System’s automated, real-time patient harm trigger system – which attempts to identify patient safety issues by reviewing events such as the ordering drugs that might indicate treatment of unreported patient harm – captures a lot more incidents than manual review. The most frequent harms in order of severity were medication-related hypoglycemia, C. diff infection, medication-related bleeding, venous thromboembolism, and post-surgical respiratory complication. The most dramatic increase was for pressure ulcers, which were detected 112 times by the trigger system vs. 0 as previously reported to the PSI 90 regulatory program.


The FBI charges a man with cyberstalking after he uses Twitter to induce an epileptic seizure in a magazine editor who had written articles critical of President Trump. 29-year-old John Rivello knew that Kurt Eichenwald suffers from epileptic seizures and tweeted him a strobe-like animated GIF with a message, “You deserve a seizure for your post.” Eichenwald had an immediate seizure that left him incapacitated for several days and has since received similar animations from 40 other seriously disturbed Twitter users.

Bizarrely sad: a man plugs his iPhone charger into an extension cord and takes the phone into the bathtub with him, with the resulting water contact electrocuting him. The coroner says he will ask Apple to warn phone-addicted people that bringing a plugged-in phone into the bathtub is little different from using a hairdryer there. The man had plugged the extension cord into a hall outlet, which makes me think that he might still be alive had he instead chosen a GFI-protected bathroom jack. Or, if his bathroom indeed had GFI, whether his bypassing of it was perhaps intentional.


Miami authorities try to build a case against a porn star who also operated a cosmetic center where a woman died in 2013 after a botched butt lift procedure. Vanessa Luna (her professional name, which is subtly clever if intentional since her trademark feature is her posterior and thus a “moon” reference is sly) says her clinic just sold Herbalife and cosmetics, but several witnesses say she oversaw illegal cosmetic surgeries performed there. Ms. Luna says she ran Facebook ads for plastic surgery and sold the resulting referrals to reputable doctors, but didn’t do any procedures herself. It wouldn’t be a South Florida story without Medicare fraud, for which the patient had served prison time.

Sponsor Updates

  • Versus Technology will exhibit at AMGA March 22-25 in Grapevine, TX.
  • Huron recognizes employee performance with 10 senior-level promotions.
  • ZeOmega releases the latest edition of its ZeExchange newsletter

Blog Posts


Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.


Morning Headlines 3/17/17

March 16, 2017 Headlines No Comments

HHS Should Assess the Effectiveness of Its Efforts to Enhance Patient Access to and Use of Electronic Health Information

A GAO report investigating why so few patients access patient portals despite widespread availability concludes that having different portals for each provider, with no longitudinal view of data, combined with poor user interface designs, limits the consumer appeal.

The man who helped save wants a bipartisan solution to health care

Andy Slavitt, former acting administrator for CMS, has accepted a position as a senior advisor with the Bipartisan Policy Center.

AliveCor raises $30 million for its credit card-sized heart monitor and app

EKG app vendor AliveCor raises $30 million to hire AI engineers and expand the platforms ability to analyze and interpret EKG waveforms.

Dallas City Leaders, T-Mobile Vow to Find Solutions as 2nd Death is Publicly Connected to 911 ‘Ghost Calls’

A still unresolved bug unique to T-Mobile customers in Dallas is causing 911 phone lines to be flooded with hundreds of phony calls, leaving legitimate callers to wait on hold while dispatchers clear the lines. The issue has been a problem for months, but generated national attention when a six month old died while his babysitter waited on hold for more than 30 minutes.

News 3/17/17

March 16, 2017 News 12 Comments

Top News


A GAO report says HHS should investigate why few patients access their electronic medical information even though 90+ percent of hospitals and practices claim to offer such access.

The report suggests that patient portals are the most common method by which patients look up their information, most commonly that of the provider’s EHR vendor. The report notes the limitations of portals:

  • Patients must often use multiple portals for their multiple providers, meaning they have to go through the sometimes laborious setup more than once and maintain multiple sets of login credentials.
  • Longitudinal data across providers isn’t available.
  • User interface design is often poor.
  • Each provider’s portal may be set up to display a subset of the available information that may be inconsistent, such as one portal showing prescriptions and another not.
  • New information is not always available consistently, such as recent lab results that may not be posted every time depending on which lab processed the sample.
  • Portals don’t usually display historical vital signs and weights that the patient could use for trending.

The percentage of patients who review their health information varied widely depending on which EHR the organization used. Of the top 10 vendors (which were not named in the report), the percentage of patients who reviewed their information ranged from 10 percent to 48 percent.

The report suggests that providers provide portal brochures, promote the portal during each interaction, make computers available in the hospital or practice, send reminder emails, reward clinical staff, or offer patients prizes or discounts for using the portal.

Reader Comments


From Inquiring Mind: “Re: Soffet. We’re converting to Cerner Patient Accounting and the reference site mentioned a product called Cerner Charge Integrity from Soffet. We’ve searched HIStalk and haven’t found it. Where can I find this mythical company and product?” Some pretty impressive Googling (if I do say so myself) turned up Softek Solutions, which offers EHR performance and revenue integrity solutions for Cerner sites.


From Shoulda Shorted: “Re: fitness trackers. You wrote in 2015 that fitness trackers had run their course. I sent that comment to my broker when Fitbit was trading at $35, but I should have also shorted shares – they are now at $6.” I also now see that Microsoft has killed off its poorly designed Band tracker that I had panned after trying it, with its demise going unnoticed due to indifference. My take today: the only fitness tracker that will ever be consistently used will be built into your phone, with any required sensors being effortless and invisible. Nobody wants to wander around like Dick Tracy with a big old gadget on their wrist or risk embarrassment after missing a fad shift in still wearing one of those once-ubiquitous but now-defunct Livestrong yellow rubber bands. My weekend poll might ask how many trackers you’ve owned and whether you still use one (my early 2014 survey found that 37 percent of respondents claimed to use their tracker at least five days per week, “use” being loosely defined). The early-market churn as companies rushed supposedly improved products to market and convinced consumers to change brands created the illusion of ongoing demand, but there’s only so much to be gain health-wise by counting steps and most Americans don’t really want to take a lot of steps anyway. At least you can hang clothes from unused treadmills.

HIStalk Announcements and Requests

image image

Readers funded the DonorsChoose grant request of Ms. H in Indiana, whose seventh graders are using the scientific calculators we provided to perform complex experiments in calculating the volume of cylinders using popcorn.


Lorre’s post-HIMSS specials for new sponsors of the site and of webinars ends when March does, so interested companies have a couple of weeks to speak up before we slack off during those lazy, hazy, crazy days of summer.


I was reading a questionably authoritative article that proclaimed that data centers will be obsolete within five years because of the cloud. I think they missed the fact that data centers aren’t going away – they’re just being centralized. What has changed is ownership and the length of the cord attaching the end user. As I often say, the cloud is just someone else’s computer, although that’s a flip response if a vendor really offers a “cloud” – a pool of interchangeable, commodity servers that are physically touched only when installed and discarded and that are managed collectively, spun up quickly via software, scalable, and are sold as a metered service. It would be interesting to know which health IT vendors are truly operating in this type of cloud vs. just parking the same old server in their own building instead of one owned by the customer. And speaking of Dilbert (which I wasn’t, except to include the strip above), Scott Adams is putting together a list of startups that could lower healthcare costs and is seeking submissions in case you work for one of those.

Listening: new from Norway-based but American-sounding Beachheads, jangly, hook-laden power pop that defies your toes to stop tapping even with a pleasant soupcon of the punkish minor chords that I require.

This week on HIStalk Practice: CaptureRx expands, relocates in San Antonio. Southwest Behavioral & Health Services implements EnSoftek IT. Compulink develops EHR for pain medicine providers. Primaria Health launches ACO in Central Indiana. Ingenious Med CEO Joe Marabito calls out lack of vendor support for physicians. Price, Verma reassure governors of their commitment to Medicaid. MGMA takes CMS to task for lack of 2017 MIPS eligibility information.


March 29 (Wednesday) 1:00 ET. “Improving patient outcomes with smartphones: UW Medicine Valley Medical Center’s story.” Sponsored by Voalte. Presenters: James Jones, MBA, MSN, VP of patient care services and nursing operations, UW Medicine Valley Medical Center; Wayne Manuel, MBA, SVP of strategic services, UW Medicine Valley Medical Center. UW Medicine Valley Medical Center dramatically improved patient outcomes after moving to a smartphone-based platform for clinical communication and alarm and alert notification. Before-and-after analysis shows a reduction in hospital-acquired pressure ulcers and skin integrity events, fall and slip events, and medication errors. By limiting overhead paging, the medical center also created a calmer, quieter environment and improved engagement among nursing and hospitalists. Hospital executives will describe their experience and vision for the future in addressing quality, cost, and the patient-caregiver experience.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock


CareDox, which offers a free EHR for K-12 public schools, raises $6.4 million in a Series A funding round, increasing its total to $13.5 million. The company is vague about how it makes money, but it appears to sell de-identified student information and to send care reminder-type advertising messages to parents.


First Databank acquires Polyglot Systems, which offers the Meducation patient medication instructions product line.


FDA-approved EKG app vendor AliveCor raises $30 million to add AI-powered EKG analysis to its service.


Livongo Health, the diabetes monitoring and coaching company led by former Allscripts CEO Glen Tullman, raises $52 million in a Series D round, increasing its total to $143 million.


McKesson is rumored to be selling its San Francisco headquarters building for $300 million. The company previously announced plans to sell and then lease back the 38-story building.



Hawaii’s leading health plan HMSA selects Sharecare’s consumer health and messaging platform for a statewide rollout and also makes an unspecified investment in the company, started in 2010 by WebMD founder Jeff Arnold and TV’s Dr. Oz. Sharecare acquired the population health business of Healthways in July 2016.

Mount Sinai Health System (NY) will use Salesforce Health Cloud to coordinate and manage care of Medicaid Performing Provider System.


image image

Influence Health hires Dave Morgan (Recondo Technology) as CFO and Rupen Patel (NCR) as CTO.


Former Acting CMS Administrator Andy Slavitt (and our HIStalk Industry Figure of the Year) joins the Bipartisan Policy Center as senior advisor.

Announcements and Implementations

Mayo Clinic says that its tighter margins have forced it to start giving appointment priority to privately insured patients over those covered by Medicare and Medicaid. Mayo had a $475 million profit in 2016. What’s most surprising is that Mayo announced publicly what most health systems do privately – market to those with private insurance and, all things being equal, give them smoother passage through the system without affecting clinical outcomes. Perhaps there’s a market for a targeted patient dissatisfaction program to keep the low-paying customers away without actually banning them.


IBM Watson Health licenses AI-powered medical imaging analysis software from Israel-based MedyMatch Technology, which IBM will offer to EDs for assessing patients with suspected head trauma or stroke.

Government and Politics


The White House’s budget proposal, which would cut NIH funding by 19 percent, would also move HHS’s AHRQ into the National Institutes of Health.

Privacy and Security


A phishing employee awareness test by BayCare Health System (FL) creates headaches for the tax collector’s office when appropriately wary workers call to verify the phony government-looking email. The health system expected unsuspecting employees to click on links as the email instructed, which would have automatically presented them with a lesson on why their actions were inappropriate.


A second Dallas death is attributed to a “ghost call” problem in which 911 callers can’t get through because the lines are overloaded by calls from T-Mobile cell users who didn’t actually dial 911. The Dallas-only problem seems happen when someone completes a 911 call, then sometime later the cell service thinks the call didn’t go through and tries again. The city admits that a six-month-old died while his babysitter was on hold with 911 for 30 minutes last week, with records indicating that 360 callers were waiting on hold at one point in the day.

A federal judge dismisses a lawsuit brought against Amtrak by Temple University Hospital that demanded payment of $1.63 million for treating a passenger injured in a May 2015 derailment. The passenger was covered by Medicare but the hospital didn’t submit its claim in time to collect the $269,000 that Medicare would have paid.


I mentioned last time that a new app measures the percentage of time men vs. women speak in a meeting, but here’s one I like better. Woman Interrupted allows measurement of “manterruption,” when a male interrupts a female who is speaking. I’m sympathetic since there’s nothing that drives me crazier (and often into pouty silence) than when someone of either gender repeatedly interrupts me, either in a one-to-one or group setting. It’s usually one of two extreme personality types: (a) an egotist (often the highest-ranking person in a meeting) who thinks they possess super-human insight into what needs to be said; or (b) someone so lacking in self-confidence that they have to talk over someone else to feel validated. I’m pretty sure those interrupters hate being interrupted themselves (since everybody does), so I always wonder if I should just say, “I’m going to leave now since you’ve turned our dialog into monolog and thus rendered my presence superfluous.” For the app, I suggest a Nuance-powered enterprise version that maintains speech profiles on every employee so it can provide a meeting recap indicating: (a) how much time each person talked; (b) how many times they interrupted someone or were interrupted themselves; and (c) who the primary interrupters are on the rudeness leaderboard. Perhaps it could also record which ideas each person argued for or against and then reconvene the groups six months later to see whose thoughts most closely aligned with the eventual reality and then automatically remove the chatty but wrong ones from future invitations.

Sponsor Updates

  • Billings Clinic Hospital (MO) goes live with Versus Wi-Fi RTLS asset tracking.
  • InterSystems posts its HIMSS17 presentation by Mental Health Center of Denver VP & CIO Wesley Williams, MD.
  • Intelligent Medical Objects, Kyruus, Meditech, and PerfectServe will exhibit at AMGA 2017 March 22-25 in Grapevine, TX.
  • Liaison Technologies will exhibit at the SCOPE Spring Conference March 19-21 in Atlanta.
  • LifeImage publishes a new primer, “Image Sharing: Is It Missing From Your Enterprise Imaging Strategy?”
  • Gartner names LogicWorks a leader in its 2017 Magic Quadrant for Public Cloud Infrastructure Managed Services Providers.
  • MedData and The SSI Group will exhibit at the HFMA Texas State Conference March 26-29 in Austin.
  • Netsmart will exhibit at the NAPHS Annual Meeting March 20 in Washington, DC.
  • News: NTT Data awarded contract by the CDC
  • NVoq will exhibit at the ACC Annual Scientific Session & Expo March 17-19 in Washington, DC.
  • Experian Health will exhibit at HFMA KY March 30-31 in Lexington.
  • Reaction facilitates a study on the ways in which independent physician referrals represent millions of dollars in revenue for hospitals.
  • Harris Healthcare will exhibit at the NYONEL Annual Meeting March 19-21 in Tarrytown, NY.
  • Sagacious Consultants releases the latest edition of Sagacious Pulse.
  • Sunquest will exhibit at ACMG 2017 March 22-24 in Phoenix.
  • Surescripts will exhibit at the Patient Adherence and Engagement Summit March 21-22 in Philadelphia.
  • Sutherland Healthcare Solutions releases a new case study featuring Palomar Health, “Turning ICD-10’s Transition from Anticipated Calamity into a Resounding Success.”

Blog Posts


Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.


EPtalk by Dr. Jayne 3/16/17

March 16, 2017 Dr. Jayne No Comments


It’s been a whirlwind of a week with two more trips to the hospital, one planned and one not. Long story short, though, I’m back in the air and off to see clients, which is a good feeling.

I’m also headed somewhere warmer than my current snowy state, which is definitely something to look forward to. Many of my spring plants were up or blooming when the snow hit, so the garden will have a bit of a setback this year. I’m just glad I’m not traveling to central Florida, where CNN reports that a cobra escaped captivity and is now in the wild.

In follow-up to my post about having a partial EHR outage this weekend, the vendor never did send an update about the situation. We also had an outage today of the patient portal, and again after 12+ hours, no follow up. If they’re not going to follow up, their emails shouldn’t say they will send follow-up emails as further information becomes available.

In healthcare IT, we tend to think about our work within the contexts of inpatient vs. post-acute vs. ambulatory vs. community vs. population health, etc. As humans begin to spend more time in space, that’s going to be the next frontier of healthcare IT. NPR recently reported on microbiologist/astronaut Kate Rubins, who was the first person to sequence DNA in space. I was interested to learn about the microbiome of the International Space Station, something you don’t hear about much but that opens the door for some unique research activities.

In other news scientists in China have completed gene editing on viable human embryos using the CRISPR technique. Although the study was small and the results were not perfect, they were promising. Gene editing could reduce the incidence of heritable diseases, but we have a lot to learn about the technique, impact, and ethics of doing so.

I’ve certainly got genetics on the mind following my consultation with the genetic counselor earlier this week. Although she didn’t give me the initial speech about the science of genetics, I appreciated that she didn’t assume that I had done a ton of research or had preconceived notions about what we were talking about. We talked about my specific concerns based on family history as well as what kinds of testing are available and the ramifications of having positive testing.

Although the Genetic Information Nondiscrimination Act of 2008 restricts the use of genetic data in health insurance and employment issues, it doesn’t prevent issues with the underwriting process when you’re talking about life insurance, disability, long-term care coverage, and more. One of the first questions she had for me when we were talking about testing was whether I had addressed those types of coverage or not.

Although I’ve worked out the life insurance and disability pieces, I haven’t addressed the long-term care coverage issue. Still, I decided to go forward with the testing, but on a limited basis, looking only for a couple of specific mutations. There are plenty of panels available that test for up to 80 genes, but I’m not going to go looking for something that isn’t a concern and wouldn’t potentially change my management plan for preventive screenings.

Based on the dramatic increase in our knowledge of genetics over the last decade, we agreed it would be prudent to meet again in a couple of years and discuss whether there are new recommendations for testing someone in my situation. To answer the previous reader question, she uses panels from Myriad Genetics.

We also walked through a couple of risk models based on my family history without the genetic testing component. This is where the discussion quickly became academic, because one of my personal risk factors is considered a “borderline” risk factor in that some models consider it a risk and others don’t. When the model is run with the risk factor in place, my lifetime risk of breast cancer is pretty alarming. Without the risk factor, the risk is cut in half. Even with the diminished risk of the second model, it was enough to qualify me for a high-risk screening program, which seems like a reasonable option compared to the alternatives. We’ll have to see what my insurance thinks, however.

Being in the high-risk program at the medical center is tied to their imaging center, which of course involves hospital facility fees for the studies. In my area, though, the cost difference for a screening mammogram isn’t much more than at the independent imaging center where I had my previous studies, so I opted to get mine done at the hospital while I was there. I realized as I was getting dressed, however, that moving my care to the hospital meant giving up the “real time” reads done at the independent center. I hadn’t thought of that prior to the test, which made me wonder how many other patients might not have thought of it. It really is amazing to me how easily your reasoned clinical and analytic process can go out the door when you become the patient.

My experiences as a patient over the last few weeks have given me a better understanding of how hard we make it for patients and their caregivers and how much individual variation there really is in our healthcare system. It also made me realize that despite thinking I had a pretty solid handle on my family history, there were quite a few questions I couldn’t answer. Most patients probably don’t have as much information as I walked in there carrying and that certainly impacts the patient experience and the specificity of the counseling.

It will be a while before I get the genetic testing results back, and in the mean time, I’ll be reading up on some novel genes that the counselor mentioned may have interesting implications for my family but that aren’t being commercially tested yet.

Friday is Match Day, when thousands of medical students learn which residency programs they’ll be headed to for the next three to seven years. Good luck to everyone waiting for their envelope. And to those who didn’t match to the residency of their dreams, keep your chin up and learn all you can wherever you go.

Email Dr. Jayne.

Morning Headlines 3/16/17

March 15, 2017 Headlines No Comments

Health Insurance Marketplaces 2017 Open Enrollment Period Final Enrollment Report

CMS reports that this year’s final ACA enrollment total was 12.2 million individuals, half a million less than last year.

It’s Time to Adopt Electronic Prescriptions for Opioids

Atul Gawande, MD, MPH calls for greater use of electronic prescribing for opioid prescriptions in an Annals of Surgery article.

What Your Therapist Doesn’t Know

The Atlantic describes new algorithms being used to predict which patients are at risk of dropping out of therapy treatment.

CRISPR Could Change The World, But Right Now $90 Million Is Enough

Botox-maker Allergan will pay $90 million for exclusive rights to CRISPR-based treatments being developed by Editas Medicine that are targeting a rare form of blindness called Leber Congenital Amaurosis.

Readers Write: Data Security Comparison: Healthcare vs. Retail, Finance, and Government

March 15, 2017 Readers Write No Comments

Data Security Comparison: Healthcare vs. Retail, Finance, and Government
By Robert Lord


Robert Lord is co-founder and CEO of Protenus of Baltimore, MD.

In 2016, the healthcare industry experienced, on average, more than one health data breach per day, and these breaches resulted in 27,314,647 affected patient records. Clearly, criminals are targeting patients’ medical information with great frequency and success.

How has the healthcare industry responded to this continuing epidemic? Data suggests there is still a lot of work for healthcare organizations to do in order to improve the security of their patient data. It’s important to look closely at and analyze how healthcare organizations’ security practices and spending compare to retail, finance, and government — three industries known to have proactively advanced their security posture to protect their sensitive data.

Compared to the retail and finance industries, the state of healthcare data security is sorely lacking. Since 2015, 140 million patient records have been compromised, equating to one in three Americans experiencing their health data being inappropriately accessed. Ransomware attacks hit the healthcare industry especially hard, as 88 percent of all ransomware attacks target a healthcare organization.

Criminals are increasingly targeting healthcare because patients’ medical information is incredibly profitable on the black market and it’s more easily accessible when compared to more protected industries, such as finance. Within the finance industry, if a customer’s credit card or bank account number is stolen, that information can simply be changed, rendering it useless to the criminal. Patient data, on the other hand, is a repository of information that can be used to steal an individual’s identity – Social Security numbers, DOB, and addresses.

When combined with sensitive medical information like diagnoses, claims history, and medications, it can create the perfect storm for wreaking havoc in a patient’s life. This kind of information cannot be easily changed, and because of the lagging security in the healthcare industry, this data is incredibly easy to obtain and increasingly vulnerable to criminals’ sophisticated attacks.

There is no question that when compared to other industries, healthcare falls short when it comes to data security. A 2015 survey found that only 31 percent of healthcare organizations used extensive methods of encryption to protect sensitive data and 20 percent used no encryption at all. Another study found that 58 percent of organizations in the financial sector used encryption extensively. These results are concerning because the information healthcare organizations must protect is far more sensitive and potentially damaging than the information retail and finance organizations gather and protect even though the latter group is more proactive in keeping this information safe.

Retail and financial service organizations have more experience protecting customer data from cyber criminals.This gives them an advantage over healthcare organizations, who are relatively new to the game and whose unique security challenges require specially designed solutions. It’s past time for healthcare organizations to invest substantially in protecting patient data. Sadly, according to KPMG, this has not yet occurred at the necessary scale, as IT security spending in the healthcare industry is just 10 percent of what other industries spend on security.

Incentives exist for healthcare organizations to improve their security posture because the cost of a healthcare breach is significantly higher than in other industries. The average cost per lost or stolen record is $158 across all industries. In the retail sector, the cost is $200 per record lost or stolen. In the financial sector, the cost is $264 per record.

Compare this to the healthcare industry, where the average cost per record lost or stolen is $402, double that of the retail sector. Why are healthcare data breaches so much more expensive? In the aftermath of a breach in a heavily regulated industry like healthcare, the breached organization must conduct a forensics investigation and notify any affected patients. These organizations must also pay any HIPAA fines or penalties incurred because of failure to comply with federal or state regulations. This is in addition to legal fees, lawsuits and most importantly, the long-term brand reputation of the affected organization and lost patient revenue.

However, it’s important to note that healthcare is not the only industry to have fallen behind when it comes to data security. The US government has also struggled to institute effective data security practices. A study by SecurityScoreCard examined the security posture of 600 local, state, and federal government organizations and compared them to other industries. The study found that government organizations had some of the lowest security scores, trailing behind transportation, retail, and healthcare industries. It also found that there were 35 major data breaches of the surveyed organizations from April 2015 to April 2016.

In the summer of 2015, the Office of Personnel Management (OPM) announced that it had suffered a massive data breach. The sensitive information of over 21 million people had been stolen, including fingerprints, Social Security numbers, and sensitive health information. A report from the House Committee on Oversight and Government Reform alleged that poor security practices and inept leadership enabled hackers to steal this enormous amount of sensitive data. OPM immediately began to implement changes aimed at improving their security posture and ensure that such a future massive breach would be prevented. However, one can’t help but consider how much less damage would have been done if OPM had made these changes as a proactive data security measure instead of a reactive one.

While healthcare organizations have had their fair share of data breaches, the OPM breach must serve as a lesson to the industry. Since that incident, the government has prioritized cybersecurity and focused on finding solutions to protect our nation’s sensitive information, data, and assets. Healthcare organizations must follow suit.

Here are five things healthcare organizations can do now to improve their health data security:

  1. Frame security risk assessments as an ongoing process rather than a once-per-year event, ideally, but at the very least ensure they are done annually.
  2. Encrypt data stored in portable devices.
  3. Assess other third-party security risks.
  4. Proactively monitor patient data for inappropriate access.
  5. Educate and retrain staff on how to properly handle sensitive data.

Healthcare must make privacy and security top priorities, learning from the past, applying knowledge from other industries, and creating unique solutions specifically designed for the complicated healthcare clinical environment. This will ultimately provide healthcare organizations with the tools to keep sensitive patient information safe, maintain the organization’s brand reputation, and most importantly, increase patient trust.

Readers Write: Beyond the Buzzword: Survey Shows What EHR Optimization Means to Providers

March 15, 2017 Readers Write 3 Comments

Beyond the Buzzword: Survey Shows What EHR Optimization Means to Providers
By David Lareau


David Lareau is CEO of Medicomp Systems of Chantilly, VA.

I was intrigued by this recent KPMG CIO survey that found “EMR system optimization” was currently the top investment priority for CIOs. The survey, which was based on the responses of 112 CHIME members, revealed that over the next three years, 38 percent of the CIOs plan to spend the majority of their capital investment on EHR/EMR optimization efforts.

The key word here is “optimization,” since over 95 percent of hospitals already have an EHR/EMR, according to the Office of the National Coordinator (ONC). Given the high level of provider dissatisfaction with their EHRs/EMRs, it’s not surprising that CIOs are seeking ways to make their doctors happier with existing solutions, since starting over with a new system would require a major capital investment that few hospitals are willing or able to afford.

In the KPMG report, the authors suggested a few ways CIOs could optimize their EMRs/EHRs, including providing effective user training and making more technology available remotely and via mobile devices.

Coincidentally, at HIMSS this year, we conducted our own survey to get a better understanding of what providers find most frustrating about working in their EHR/EMR. I am the first to admit our survey wasn’t the most scientific – the primary reason that almost 700 people agreed to participate in the survey was because it allowed them to enter our drawing for a vacation cruise – but nevertheless, the results were compelling.

We asked HIMSS attendees the following question: What is most frustrating about working in your EHR? We then offered the following response choices:

  1. Relevant clinical information is hard to find
  2. Documentation takes too long
  3. Doesn’t fit into my existing workflow
  4. Negatively impacts patient encounters
  5. Doesn’t frustrate me
  6. My organization doesn’t use an EHR

A whopping 44 percent selected the response, “Documentation takes too long.” For the sake of comparison, the next-highest response was, “Relevant information is hard to find” (18 percent), followed by, “My organization doesn’t use an EHR” (13 percent).

What I glean from these results – aside from the fact that CIOs would be well served to invest in solutions that improve documentation speed – is that CIOs and other decision makers may not be focused on the right solutions.

I am a big proponent of user training, but let’s be realistic: if you have a propeller-driven airplane, it’s never going to perform like a jet aircraft. CIOs must accept that even with all the training in the world, the documentation process within some legacy EHR systems will never be significantly faster, nor will it be particularly user friendly.

Rather than investing resources in trying to teach users how to make more efficient use of an inefficient system, why not consider investing in a solution that can easily be plugged into legacy systems and give clinicians the fast documentation tools they desire? CIOs can find technologies that work in conjunction with existing EHRs to alleviate provider frustration because they work the way doctors think, do not get in their way, and do not slow them down.

The KPMG survey confirms what most of us in healthcare IT have long known: EHRs have not yet achieved their full potential, providers are weary of the inefficiencies, and more resources must be spent to optimize the original investments. As CIOs and other decision-makers consider their next steps, I encourage them to assess what they now have and look for solutions that give clinicians what they want and need at the point of care.

HIStalk Interviews Bill Marvin, CEO, InstaMed

March 15, 2017 Interviews No Comments

Bill Marvin is president, CEO, and co-founder of InstaMed of Philadelphia, PA.


Tell me about yourself and the company.

I started in healthcare in 1993, when I founded a company that was called CareWide. We did electronic claims and practice management software that we wrote to allow small physician offices to submit claims electronically. I grew that out of my parents’ attic into a business that eventually got bought, and then got bought by another company, and then eventually became part of Allscripts.

After that, I went to Andersen Consulting, where I landed in the health and life sciences practice focused on health plans, so now on the other side of the fence. I met my co-founder and partner Chris Seib at my first engagement in Minneapolis at UnitedHealthcare in April 2001. We’ve been working together ever since.

Andersen Consulting became Accenture. The Medicare Modernization Act was signed in August 2003. By 2004, I was consumed with thinking about how high deductibles and HSAs were going to change the revenue cycle. That’s when I asked Chris to join me and start InstaMed.

We started InstaMed in 2004. I was in Philadelphia and Chris was in Newport Beach, California. He had been working out of the El Segundo Accenture office. He would take technology and I would take everything else.

Other than that, I’ve got a wife and one son, who is nine years old. We live in the suburbs of Philadelphia. I travel a lot, but I love what I do. I love technology and I’m passionate about solving healthcare payments.

How have patient payments changed in the past couple of years and how do you think they’ll change in the future?

Health savings accounts first came around in January 2004. For the first four or five years, they were seen as an immediate tax haven for high net worth people. There were some other regions where employers adopted them, some states where HSAs popped up pretty quickly, but in the Northeast where I live, HSAs were really nascent. Companies like Bank of New York Mellon, which also have big wealth management businesses, were some of the first pioneers into HSAs.

When the Affordable Care Act came about, I think everyone in the industry took a big pause and held their breath because they weren’t sure what was going happen to HSAs. HSAs were put into legislation by the Republican Bush administration and here comes the Obama administration with the Affordable Care Act. You thought, maybe this is going to cut the opposite way. But in fact, when the products came out on the exchanges, everyone saw these high deductibles. Even higher deductibles than we had seen when HSAs and high-deductible plans were first launched.

People in the industry, at least on the banking side and the payment side, breathed a sigh of relief. They said, it looks like this train is going to keep rolling and deductibles are going to continue to rise. That’s in fact what has happened.

Costs out of pocket for consumers is a trend that I’ve seen rising since the mid-1990s, when co-pays effectively went to zero with HMOs. There was a competitive phase in the first half of the 1990s when HMOs were competing on price, dropping co-pays, and trying to make it more and more attractive. They went to a $10 co-pay, then a $5 co-pay, and then some HMOs went to $0 co-pays. Of course, we didn’t have high deductibles back then. The insurance picked up the tab for everything after that.

It was the mid-1990s when a lot of those HMOs went belly up, bankrupt, and got rolled up into UnitedHealthcare or others that grew rapidly at the time. That was the beginning of the increase that we’ve seen in consumer out-of-pocket spend. Since the mid-1990s, we’ve been on an upward trajectory, with some pause for the Affordable Care Act. But really, The Affordable Care Act has kept healthcare payments increasing. We see that continuing to increase.

What can a provider do to raise the consumer’s urgency of paying a medical bill to the same level as their unpaid cell or cable bill?

A lot of people use a lot of different excuses as to why payment experiences and bad debt in healthcare are different from other industries. We’re all the same population in the United States. We all have the same FICO scores that we go and get underwritten for mortgages and apartments. Yet somehow, we see such a different loss rate in healthcare than other industries.

The number one thing that we see is that you have to make it a consumer-centric experience, where the consumer is first in the experience. That starts with setting an expectation. When we check into a hotel, we know that if we buy a movie, it’s going to $15, or if we go to the minibar and get a soda, it’s going to be $5 or $10. No one knows exactly what they’re going spend when they check into a hotel, but somehow when they check out, the hotel gets the right amount billed to your credit card every time. You accept that amount. You don’t dispute it. Everything goes through a happy path.

In healthcare, it’s very similar. We don’t know what we’re going to need. We don’t know exactly how much things are going cost. Providers need to do a much better job of setting expectations. With one of our solutions called Estimator, which combines with our patient payment solution, you can set an expectation upfront and secure a card. Your bad debt goes down dramatically.

After you set an expectation, if you just ask the question, "Can I have a card to secure a payment method?" what we find is that about 85 out of 100 times, you’ll get a card. You’re not going to get a card all the time, but you will get a card. With InstaMed Estimator and with the InstaMed Payment Plan solution, we securely store that credit card, that bank account, or any payment method in our InstaMed digital wallet. Then, charge that card later when we know the exact amount.

That’s the direction that healthcare payments need to go in, but it’s not all solved with technology. It’s also solved with the expectation-setting by the provider.

Dental practices give you an accurate, upfront estimate and you then decide whether to proceed knowing the cost. Why is it different with physician practices and hospitals?

Two things in healthcare make it difficult. One is that the healthcare provider has given up the control of pricing by contracting with various health plans. They are accepting the rates that their local health plans are writing up for their members. If I’m coming in through Aetna for an office visit, I’m going to get a different reimbursement than if I’m coming in through UnitedHealthcare or the local Blues plan.

To further complicate things, in dealing with a health plan like Aetna or United, you may have multiple health plans within that entity. An employer that is self-funded may have different rates for their patients than an employer that is not self-funded.

The rates are unknown to the provider. The provider knows what they’ll charge you if they take cash right then and there for the visit, but they don’t exactly what you’re going to owe based on what insurance company you have.

The second thing that they don’t know is where you are in your benefit structure when it comes to co-pays and deductibles. Some benefit structures have $50 co-pays for an ER, or for an OR visit, some can be $200 to $500 for a co-pay. Then, there’s co-insurance or there’s a deductible on top of that.

In order to understand this, you need to have some kind of a data feed, like what we do with our real-time Estimator and Eligibility Network, where you can reach into the benefit structure that the health plan has for that patient. Understand where they are in their deductible. Understand what kind of benefit they have, whether it’s co-pay, co-insurance, deductible, or a combination. Then, understand what the services are going be adjudicated for at the fee rate that you’ve contracted with that health plan.

It’s a lot that I just said right there. [laughs] It’s complicated. It all comes from healthcare providers having entered into these contractual relationships, versus when you go into a store and they say, "All the watermelons are half off today." It’s your store. It’s your inventory. You decide that today, we’re going to sell watermelons at half price. You know how much it is and you’re done.

Pricing is a pretty basic business thing, but in healthcare, pricing is something that healthcare providers outsource to health plans.

How many patients participate in payment plans and what are the collection implications?

I look at things at a pretty macro level with InstaMed and what’s happening on our platform. We continue to see payment plans increase. We track on our platform how many payment plans exist at any one time and the value of those payment plans if they were all to be paid right at this time. It’s sort of like how a bank would track a loan portfolio — how many loans do I have outstanding and what’s the total asset base of all of those loans? That number continues to go up and up.

All of us today, when we’re seeing the larger charges in our healthcare lives, are in a situation where we didn’t plan to blow out a knee on a ski slope. We didn’t plan for that $2,000 worth of physical therapy. Unplanned events, for most of us in the United States, are events for which we don’t have cash readily available to tap. We may have to move money around or we may just not have the money.

More and more payment plans, when offered by the healthcare provider, will see immediate demand. Payment plans are a way for a healthcare providers to self-finance and increase the probability that they’re going get paid something rather than nothing. When you think about it, if you don’t offer a payment plan, you’re basically creating a binary outcome. You’re either going to get paid or you’re not.

When you create a payment plan, you take that binary outcome and create multiple outcomes. The probability of you getting nothing goes down, because you increase the probability of you getting one payment, or two payments, or three payments. That’s a good thing when it comes to reducing bad debt and a tool that I think every healthcare provider should have and should think about what kind of business rules and policies they want to put in place when deploying a payment plan.

Do you have any final thoughts?

In healthcare payments today, a lot of hospitals and large healthcare provider groups who are favoring their banking relationship for payments are doing a disservice to their patients in delivering a consumer-friendly healthcare payment solution as well as a secure and fully point-to-point encrypted payment solution. It’s  important to understand how payments have evolved technologically across all industries, but also, how healthcare is this unique industry where the consumer is becoming more and more and more a part of the payment equation. You need to think about the consumer experience and think about the security that’s involved in point-to-point encryption when delivering a healthcare payment solution for patients.

Morning Headlines 3/15/17

March 14, 2017 Headlines No Comments

Senate confirms Seema Verma to head Medicare and Medicaid

Healthcare consultant Seema Verma, an advisor to Vice President Pence when he was Governor of Indiana, is confirmed by the Senate as the next CMS administrator in a 55-43 vote.

Can a Machine Predict Your Death?

A Slate article discusses the use of data analytics in healthcare, including a project aimed at helping doctors more accurately predict life expectancy for terminally ill patients.

The Asthma Mobile Health Study, a large-scale clinical observational study using ResearchKit

A Nature study using an Apple ResearchKit-based mobile health app to conduct a large scale clinical study on asthma observes that while 40,000 participants downloaded the researcher’s app, only 8,000 went on to enroll in the study, and only 175 participants were still engaged at the 6-month period.

Institute for Healthcare Improvement and National Patient Safety Foundation Agree to Merger

The Institute for Healthcare Improvement announces plans to merge with the National Patient Safety Foundation, effective May 1.

News 3/15/17

March 14, 2017 News 20 Comments

Top News


ECRI Institute lists its “2017 Top 10 Patient Safety Concerns for Healthcare Organizations” that includes:

  1. Information management in EHRs
  2. Unrecognized patient deterioration
  3. Implementation and use of clinical decision support
  4. Test result reporting and follow-up
  5. Antimicrobial stewardship
  6. Patient identification
  7. Opioid administration and monitoring in acute care
  8. Behavioral health issues in non-behavioral-health settings
  9. Management of new oral anticoagulants
  10. Inadequate organization systems or processes to improve safety and quality

Reader Comments


From Greek Goddess: “Re: Epic. As you’ve shared, its non-marketing department has done a good job of making operating margin and revenue growth part of the industry narrative, claiming causation with Epic’s EHR. You’ve been a voice of reason here, along with Wall Street and others – stating the obvious that the tide has risen for the entire industry under more reimbursed care under ACA and Medicaid coverage. The proposed Republican plan will cause 14 million people to lose coverage next year per the CBO. It will be interesting to see what Epic’s non-marketing department does to pin those falling margins on the competitors if that happens.” Perhaps Epic’s snazzy charts will show that their clients enjoyed less-dramatically reduced margins than those of their competitors. It’s meaningless anyway since, as is nearly always the case in healthcare, correlation is easy to observe but causation is nearly impossible to prove.

From RIF’ed Me a New One: “Re: Aetna. Several friends were let go yesterday and were told it was because of the failed Humana acquisition. I’m wondering if anyone else was affected?” I assume that if HIStalk readers are reporting it, it probably affected Aetna’s Medicity or iTriage groups. Anonymous reports on suggest that both Aetna and Humana have been paring headcount since the federal government turned the hose on their mating ritual.

From Slammed CIO: “Re: HIMSS17 unsolicited follow-ups. Vendors are contacting me claiming that I visited their booth at HIMSS17, ones I didn’t talk to then and have no need to talk with now. Has something changed at HIMSS? I’m curious if other attendees are having this experience.” I’ve received only a handful of emails, and while I don’t recall having visited the booths of a couple of the companies that sent them, I might well have allowed them to scan my badge so I could get a snack or lip balm or something.

From Julian Assuage: “Re: anonymous communications. How can I send you something with full anonymity?” My rumor report form is anonymous other than it captures your IP address, which is inherent in the form tool I use (although I don’t look at the IP address anyway). You could use Guerrilla Mail, which offers both disposable email addresses and the ability to send anonymous email without registering or paying. Either method supports adding attachments if you are inclined to provide supporting evidence.


From Pellegrino: “Re: Elaine Remmlinger of ECG. She was supposed to start a project with us and is retiring, effective immediately. It seems the reported bloodletting of the former Kurt Salmon employees is true.” ECG confirms that Elaine has retired as of Monday, but adds that she will probably be transitioning clients and projects for a few weeks.

HIStalk Announcements and Requests

image image

We funded the DonorsChoose grant request of Ms. A in Illinois, who created a family involvement and social-emotional learning program for her community that is “plagued with low social-economic ills, gang infestation, and violence.” We provided VR headsets, geometry kits, robotics and electronic doodling pens, and other interactive tools to allow “virtual field trips.” 





Aging programmer test – how many of the four long-obsolete programming languages above can you identify without Googling?


March 29 (Wednesday) 1:00 ET. “Improving patient outcomes with smartphones: UW Medicine Valley Medical Center’s story.” Sponsored by Voalte. Presenters: James Jones, MBA, MSN, VP of patient care services and nursing operations, UW Medicine Valley Medical Center; Wayne Manuel, MBA, SVP of strategic services, UW Medicine Valley Medical Center. UW Medicine Valley Medical Center dramatically improved patient outcomes after moving to a smartphone-based platform for clinical communication and alarm and alert notification. Before-and-after analysis shows a reduction in hospital-acquired pressure ulcers and skin integrity events, fall and slip events, and medication errors. By limiting overhead paging, the medical center also created a calmer, quieter environment and improved engagement among nursing and hospitalists. Hospital executives will describe their experience and vision for the future in addressing quality, cost, and the patient-caregiver experience.

Previous webinars are on our YouTube channel. Contact Lorre for information on webinar services.

Acquisitions, Funding, Business, and Stock


The Hartford business paper profiles CareCentrix, which manages technology-powered post-acute care services for insurers. The company recorded $1.4 billion in revenue in 2016 in managing 23 million covered lives. CEO John Driscoll was formerly president of Castlight Health and was a Medco executive.


Medical cost containment vendor HMS Holdings will pay $170 million in cash to acquire Eliza Corporation, which offers consumer engagement and automated outreach programs.


A federal court rules that the contracts of medical supply competitive bidding site Medpricer violate anti-kickback law since the company charges fees as a percentage of the dollar volume purchased. The federal judge determined that the company violated the law since federal healthcare programs could eventually be billed for the goods. Medpricer sued medical device maker Becton, Dickinson, and Co. for refusing to pay its 1.5 percent fee for three successful bids even though Becton had inserted language into its bid indicating that it would not pay any fees.

Announcements and Implementations


The National Patient Safety Foundation and the Institute for Healthcare Improvement will merge. IHI President and CEO Derek Feeley will lead the combined organizations.


Henry Mayo Newall Hospital (CA) and Parkview Medical Center (CO) go live with Summit Healthcare’s Provider Alert clinical event notification and data exchange solution.

GetWellNetwork completes integration of its interactive patient care system with the VA’s VistA and other technology platforms.

Government and Politics


The Senate confirms health policy consultant and Medicaid expert Seema Verma, MPH as CMS administrator.


The President nominates Scott Gottlieb, MD to run the FDA. He is a venture partner, investment banker, and hedge funder advisor who sits on the boards of several drug companies and has advocated FDA de-regulation. He was FDA’s deputy commissioner for medical and scientific affairs from 2005 to 2007, director of medical policy development before that, and a member of the Health IT Policy Committee.


Trade association Health IT Now urges HHS Secretary Tom Price and Congress to review ONC’s regulatory role in health IT, citing ONC”s plans to review EHR product safety that are seemingly in conflict with FDA’s role and ONC’s “we’ll know it when we see it” certification process. Health IT is a non-profit group, but incorporated as a 501(c)(4) organization, meaning it can engage in political lobbying, endorse candidates, and make political donations. Health IT Now’s odd lot of members include drug companies and few second-tier healthcare associations, with notable dropouts over the years that I noticed in comparing old vs. new member lists being the American Academy of Nursing, the American Cancer Society, AHIMA, ANA, IBM, and several hospitals.



A Sweden-based design firm creates GenderEQ, a free iOS app that analyzes the percentage of time males and females speak during a meeting. I like the idea of calling out unintentional gender bias, but the app’s inherent shortcomings are obvious: (a) it may not always identify gender correctly by voice alone, and (b) it is not unreasonable that those of one gender might speak more than the other in a given meeting simply because of who is in the room or what roles they are serving in the meeting. I suggest a companion app that I’ll call TwitEQ, which matches who talked the most with the perception of fellow attendees that their comments were useful. Meeting dynamics encourage everyone to speak up, even those whose comments are of marginal value or relevance, especially in hospitals where too many people are invited and even more show up because they would otherwise feel slighted that decisions would be made without their self-assessed expertise.


Microsoft begins the rollout of Teams, its free workplace collaboration platform and Slack competitor, to Office 365 users. Somehow it’s comforting to see Northwind Traders used as a sample business as Microsoft always does.

Privacy and Security

From DataBreaches. net:

  • In New Zealand, a new physician practice system is taken offline when the Ministry of Health discovers that it sends data back to the vendor’s servers in unencrypted sessions.
  • A hacker who was previously arrested for stealing and selling 62,000 W2 forms of UPMC employees says he will plead guilty.
  • Denton Heart Group (TX) notifies an unstated number of patients that an unencrypted backup drive was stolen from a locked closet, exposing seven years’ of information.
  • BJC HealthCare notifies 644 program participants that their information was emailed among its service providers without encryption.


A review of an asthma study conducted using Apple ResearchKit apparently reaches an unexpected conclusion – fickle phone users are just as likely to allow their attention to wander from a clinical study over time as they are their use of any other app, as 6,500 baseline users yielded 2,300 who actively participated and 175 who completed a six-month milestone survey. Still, it’s not easy assembling a study cohort in general, so it’s probably not a bad outcome.

A Slate article ponders whether big data can be applied to predict when someone will die, contrasting the unbiased predictive capability of technology vs. the optimistic, subjective guesses of physicians. A NEJM opinion piece written by a Harvard ED doctor who is working on the technology suggests that the best use of such algorithms is by patients and families who can then make non-healthcare decisions for their remaining time, or as the Slate article concludes, “freeing us from trying to live longer so that we can just live.” 


A tiny study performed in a safety net clinic finds that both doctors and patients benefit when patients are given permission to enter topics of concern into the EHR visit note before their arrival.


Three clinicians from University Medical Center (LA) testify that they don’t know who entered a description of “accidental discharge of a gun” in describing the ED treatment of the wife of slain former pro football player Will Smith of the New Orleans Saints. Smith was driving drunk in New Orleans in April 2016 when he rammed the car of another man who then shot several times into Smith’s car, killing Smith and injuring his wife, Raquel. The attorneys of the shooter hope to use the medical record entry to get their client a new trial in claiming that Raquel Smith told the ED staff that her shooting was accidental. The clinicians say the description might have been entered by a medical billing coder who just chose the first available computer dropdown, noting that Raquel Smith’s chart contains another incorrect entry. When asked what Raquel Smith said when she arrived in the ED, the trauma director replied, “Going from memory, I think it was just, ‘I was shot,’ but that was about 900 gunshot wounds ago."”


Weird News Andy questions the wording of a description of a spontaneous breathing trial, which involves cutting back on ventilator breathing assistance to assess the patient’s ability to breathe on their own. WNA challenges this sentence: “If it is not clear that the patient has passed at 120 minutes the SBT should be considered a failure,” wondering if the purpose of the test is to kill the patient.

Sponsor Updates

  • HealthCare Synergy will offer Ability Network’s all-payer claims processing, follow-up, and denial management to its customers.
  • Gartner names AdvancedMD to its FrontRunners quadrant for EHRs.
  • Spok Chief Nursing Officer Nat’e Guyton, RN, MSN will lead a focus group titled “What Keeps You Up At Night?” at AONE in Baltimore, March 29-April 1.
  • KLAS includes Arcadia Healthcare Solutions in its 2016 Population Health Management Performance Report.
  • The Milwaukee-Wisconsin Journal Sentinel talks with GE Healthcare CEO of Clinical Care Solutions Anders Wold about the company’s plans to open a new facility in Wisconsin.
  • Aprima will exhibit at the AAPM Annual Meeting March 16-18 in Orlando.
  • The HIMSS EHR Association recognizes several companies, including GE Healthcare and Medhost, for adopting its new EHR Developer Code of Conduct.
  • Besler Consulting releases a new podcast, “Why adjusting wage index now can affect future reimbursement.”
  • Direct Consulting Associates will exhibit at the Ohio MGMA Winter State Conference March 17 in Columbus.
  • Dimensional Insight launches Version 7.0 of its BI platform.
  • Kay Morgan, VP for drug products and industry standards for clinical solutions at Elsevier, receives the Healthcare Distribution Alliance’s 2017 Distribution Management Award for industry leadership.
  • EClinicalWorks will exhibit at the 2017 VMGMA Spring Conference March 19-21 in Charlottesville, VA.
  • HBI Solutions makes its HIMSS presentations available for download.
  • HCS will exhibit at the NAPHS 2017 Annual Meeting March 20-22 in Washington, DC.
  • Jacksonville’s Business Journal includes The HCI Group’s Jarrod Germano in its “40 Under 40” list of most promising businessmen and women.
  • Healthgrades upgrades its website functionality in a number of areas.
  • Huntzinger Management Group offers its HIMSS presentation, “Portal Use Factors – The Keys to Patient Portal Adoption,” for download.

Blog Posts


Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.


Morning Headlines 3/14/17

March 13, 2017 Headlines 1 Comment

 ECRI Institute Names Top 10 Patient Safety Concerns for 2017

ECRI’s Top 10 Patient Safety Concerns for 2017 includes information management in EHRs and use of clinical decision support tools.

Trump chooses Gottlieb to run FDA; Pharma breathes sigh of relief

President Trump nominates industry favorite Scott Gottlieb, MD to lead the FDA.

HHS secretary expresses concern on bill allowing employers to demand genetic tests

HHS Secretary Tom Price voices concern over the a House bill that would grant employers access to employee genetic test results.

Former Vice President Joe Biden at SXSW 2017: ‘Your government’ is how curing cancer ‘gets done’

Joe Biden speaks about the Cancer Moonshot Task Force and its future with the new administration at SXSW.

Curbside Consult with Dr. Jayne 3/13/17

March 13, 2017 Dr. Jayne No Comments

Even though I haven’t had my post-op clearance visit, I returned to patient care work today. Since I only see patients part time, our medical liability insurance is in the form of a “slot policy,” where multiple physicians share a single policy. Although it’s a cost-effective way to handle coverage for part-time physicians, it can make scheduling complex since you have to avoid exceeding the allowable hours for each physician on the policy.

My partners have been covering my shifts and I know it’s been a strain.Since I’m theoretically being cleared tomorrow, I figured I’d work. It helped that I was scheduled to work at one of our less-busy sites, so I wasn’t too worried about being physically overwhelmed.

No good deed goes unpunished, though, because I was greeted with a partial EHR outage. It was very similar to the recent Amazon Web Services outage in that we could document and scan images but couldn’t view any images or letters. The vendor did promise to keep us posted, but after 10 hours we had heard nothing.

Fortunately, we were able to keep documenting and seeing patients, but it’s annoying that they didn’t at least follow up every couple of hours with a status update. Overall, it was a slow day and I had brought some other work to do if things were quiet. Usually that’s a guarantee that you’ll stay busy, but not so much today.

My backup plan was to do some continuing education and watch some of the “on demand” sessions from HIMSS17, but they’re not posted yet. I instead started to enter my CME credits, and was reminded that the system is less user-friendly than I hoped. First, when you set up your transcript of courses you want to claim credit for, there are some usability challenges. When you select a class, it blanks the screen, forcing you to re-select the day every time you select a class. Second, you can’t select more than one class per time block. Once you select a course in that block, the rest of the options disappear. That makes sense for a live-only conference, but not so much for a conference where you can also earn CME from on-demand sessions.

I suspect it probably has to do with the requirements for CME approval. I think HIMSS was only approved for 22 CME hours this year, despite there being well over 100 sessions approved for credit. Many physicians struggle with the cost of CME, which makes me wonder why they don’t approve the conference for more than 22 hours, especially with the availability of on-demand courses. The content is broad and personally I prefer watching the sessions at home because I’m more focused than when I am in a group setting, especially if other attendees are distracting.

Although volumes were small today, they reminded me why I enjoy practicing medicine. When I first went into informatics full-time, I had about a year and a half gap where I didn’t see patients. Not from lack of interest, but from a lack of options for part-time family medicine docs with inflexible schedules. That’s when I started practicing urgent care and emergency medicine.

What we do certainly fits into the “life is like a box of chocolates” category. Where else can you see a patient roster that includes chief complaints of “fall on ice” and “poison ivy” in the same day after temperatures dropped from 70 to 20? Where else do you get first-hand knowledge of the aftermath of mechanical bull riding? (For those playing along with the home game, today’s answer was a fractured sesamoid bone in the thumb rather than the head injury you might expect.)

I also enjoy practicing medicine because I’ve finally found a spot in an organization where people are truly held accountable. Even in our state of rapid growth and geographic expansion, our leadership hasn’t wavered from their mission and vision. They’ve taken steps to reward employees who support those ideals. As a privately-owned practice, they are relentless in their ability to weed out slackers or those who aren’t committed to the mission. We run in a near-military culture and it’s not for everyone, but knowing your staff has your back (and most of the time is out in front of you getting it done before you even get there) makes being at work almost joyful.

We recently implemented a new bonus system. Instead of getting quarterly or semi-annual bonuses, staff members receive bonuses on an ongoing basis. Each month, every employee is given an allotment of “bonus bucks” to award to colleagues who are living the values. Although providers are on a different bonus structure (based on timeliness of care, quality, patient satisfaction, etc.) we have an allotment of bucks to give to staff. Each bonus award has to include specific commentary via hashtag of why the employee earned the bonus. Since providers have a large bank of bucks to give each month, people are eager to work quickly and efficiently and to operate truly as a team. We were doing well with the old system, but the new immediate recognition scheme has really pushed some people’s efforts over the top.

All employees can view a real-time suite of analytics showing top receivers, top givers, percent participation, and more. Bonus flow can be visualized as an activity network or via a word cloud that summarizes all the words used in the hashtag award notices. It’s pretty cool to watch how things flow over the course of time and across various teams – clinical, reception, radiology, and providers. Employees can cash in their bucks for gift cards, workplace swag, and even months without late shifts or in exchange for holiday shifts. Maybe it’s a bit gamified, but it’s working.

I’m glad to be back in the saddle and hope I’m fully cleared tomorrow, so I can get back in the air for my clients. My next two trips are to some of my favorite parts of the country and I’m looking forward to not being grounded any more.

Email Dr. Jayne.

Subscribe to Updates



Text Ads

Report News and Rumors

No title

Anonymous online form
Rumor line: 801.HIT.NEWS



Founding Sponsors


Platinum Sponsors




































































Gold Sponsors





















Reader Comments

  • Secure HIT: Cyber security alert issued yesterday warns healthcare industry, among others, of "malware implants" resulting from comp...
  • Greg Park: I've been on both sides of the aisle to date. 20 plus years working in the IT trenches of hospitals and almost 20 years...
  • Silence Dogwood: Industry Watcher: Caradigm let go ~25% last August as parent wanted to get closer to profit. Exec's that we're recentl...
  • vblather: The CIO title and role will change because everything eventually changes or dies. This is not news. There will continu...
  • David K. Butler: Hey Bob Conrad! How goes it? Thanks for commenting! I'm sure you have many more tales that would rival the above! Th...

Sponsor Quick Links