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News 8/24/16

August 23, 2016 News 3 Comments

Top News

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Apple quietly acquired startup Gliimpse earlier this year, Fast Company discovers. The company offers tools for consumers to collect and share their electronic medical record information in both readable and codified form. Self-funded Gliimpse reported just one investment, a February 2015 seed round of $1 million. The beta release of its software was launched in October 2015.

Founder Anil Sethi studied clinical engineering at Johns Hopkins, worked for Apple as a systems engineer in the late 1980s, founded Dakota Imaging (later sold to WebMD),  then founded Sequoia Software in 1992 that was sold to Citrix in 2001.

My take on all these recently uncovered Apple healthcare moves is that new iPhone health offerings will pressure EHR vendors to open up their systems to Apple integration. The company clearly plans to use that information in consumer-facing apps and iPhone-using patients are going to demand that their providers make it available. EHR vendors won’t be able to hide behind the lack of interest their hospital and practice customers have for interoperability once patients start complaining to those providers about their non-functional app.


Reader Comments

From Gabby Hayes: “Re: Oscar health insurance. Pulling out of Dallas and New Jersey.” Oscar is a goner given its total dependence on the exchange-sold policy market that even the big insurers haven’t figured out even though it’s just a small percentage of their business and yet all of Oscar’s. My prediction is this: only individual states can stabilize the ACA-powered market since they also regulate the non-exchange policy business. You can bet that a state like Arizona — which has seen so many insurers pull out of the exchange that one county (Pinal) has none left offering policies — will exert pressure on the companies who still want to sell in-state policies and whose rate increases it approves. That might be another reason that insurers are bailing – they can’t necessarily get state approval for the rates they require to avoid losing money. I’ve heard rational, anti-government people begrudgingly state that the only answer is a single-payer system, although that single payer in question hasn’t done so great running Medicare, Medicaid, and the VA. We may end up with a UK-like system where everybody gets coverage at a reasonable price, but a thriving market of more accessible providers would serve those who can afford their services.


HIStalk Announcements and Requests

I had a “how do I do this” question about the webinar signup software we use. The vendor replied with a screen capture video that they recorded specifically for me, with one of the support reps informally walking me through the individual steps. I wonder how often healthcare software vendors do this? An analyst could create the video in a couple of minutes, obviously faster than writing out step-by-step instructions, preparing a series of captioned screen shots, or trying to schedule a screen-sharing session.


Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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In Canada, grocery store and pharmacy operator Loblaw Companies offers to buy BC-based EHR vendor QHR Technologies for $132 million in cash, although QHR is free to accept other offers until shareholders vote on the deal in October. QHR holds 20 percent of Canada’s EHR market. QHR sold its US-based clearinghouse and RCM business to MTBC in July 2015.

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Healthcare Growth Partners relocates its headquarters from Chicago to Houston.

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Premier reports Q4 results: revenue up 15 percent, adjusted EPS $0.36 vs. $0.36, beating revenue expectations but falling short on earnings.


Sales

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Union Hospital (MD) chooses Spok for enterprise communications.


People

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Patient experience vendor Docent Health, which just raised $15 million in a Series A funding round, hires Kim LaFontana (The Advisory Board Company) as chief product officer; Andrew Park (N-of-One) as CTO; Geoff McHugh (The Advisory Board Company) as VP of transformation; and Monna Nanavati (Athenahealth) as chief service delivery officer. Industry long-timer Paul Roscoe is co-founder and CEO of the company.

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Michael Zaroukian, MD, PhD, CMIO of Sparrow Health System (MI) begins his one-year term as board chair of HIMSS North America. The board has 10 members, of which five work for health systems. I didn’t realize that the vendor-heavy board of the parent organization (just plain old HIMSS global) has 13 members, of which only four work for health systems.


Announcements and Implementations

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A Huffington Post blog post by the EVP of Visiting Nurse Service of New York describes the results of a state-funded pilot project in which the role of home health aides was expanded to include medication review and updating client status on a tablet that automatically notifies a clinical manager of changes. The project reduced ED admissions by 24 percent. Patient status was documented using software from Practice Unite, the secure texting vendor that merged with physician engagement focused Uniphy Health in March 2016.

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Santa Rosa consulting offers a one-day replacement strategy workshop for McKesson Paragon users.

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In England, two London NHS trusts begin exchanging information between their Cerner-powered HIEs, allowing clinicians at each site to view patient information from the other that includes discharge summaries, diagnoses, medications, and lab results.

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CommonWell Health Alliance adds patient-facing services that will allow people to enroll themselves in CommonWell, link their own records among providers, and review information about them stored on CommonWell’s network. CommonWell members MediPortal and Integrated Data Services will add the patient capabilities to their portals by the end of the year, while Aprima, Athenahealth, Cerner, Evident, Modernizing Medicine, and RelayHealth have committed to doing so without committing to a timeline.

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Lexmark Healthcare announces new products: a zero-footprint Health Content Management Viewer for documents, medical imaging, and XDS content; a redesigned video capture device for PACSGear; and video and image enablement workflow for Epic.  

A LifeImage survey of 100 CHIME members finds that imaging responsibility has moved from the radiology department to IT; most hospitals still can’t move imaging data between applications; and one-third of CIOs worry that their organizations could be losing revenue due to lack of interoperability that could detect orders for duplicate and clinically unnecessary exams.

Nebraska Medicine takes over operation of the student health center of University of Nebraska-Lincoln and brings Epic live there.


Privacy and Security

From DataBreaches.net:

  • In Pakistan, a hospital employee steals data from its CT machine and also corrupts the machine’s software, which the hospital says it will have to repurchase for at least its original $330,000 purchase price. 
  • Orlando Health (FL) says it caught at least one of its employees reviewing the electronic medical records of survivors of the Pulse nightclub shootings in June.
  • A HIMSS survey finds that one-third of hospitals and half of non-acute providers don’t encrypt data in transit.
  • An HHS OIG report finds that the security of CMS’s wireless network has four vulnerabilities.
  • In Canada, two people behind a hospital records breach in which the information of new mothers was sold to companies selling educational savings plans get off with fines and community service. Two others had already pleaded guilty and received house arrest, probation, and community service, one of them a former OB nurse who also faces professional misconduct charges.

Technology

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Gartner releases its Hype Cycle for emerging technologies. Virtual and augmented reality are moving to the Slope of Enlightenment, but Gartner predicts that machine learning, software-defined anything, and natural language question answering have the shortest times to mainstream adoption at 2-5 years.


Other

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In Canada, a medical marijuana consultation doctor whose poor (and possibly falsified) paper recordkeeping led to his three-month suspension is ordered by the College of Physicians and Surgeons of Ontario to implement an EHR as a condition of his continued licensure.

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In Australia, Monash Health’s ED goes back to paper for two days when its Emis Health ED software goes offline, although the hospital disputes the downtime in saying that it was a planned six-hour upgrade. 

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A JAMA literature review of the high cost of drugs in the US blames “the granting of government-protected monopolies to drug manufacturers” and restrictions on drug price negotiation.

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A JAMA research letter finds that, not surprisingly, it’s harder for medical students to get into residencies for the higher-paying medical specialties. Primary care specialties have the lowest average annual salaries at around $250,000 and only around half of those residency spots are filled with US medical school graduates. On the other end of the spectrum as a huge outlier is neurosurgery, with average compensation of $750,000 and a near-100 percent fill rate of US residents. Opportunistic graduates might want to choose pathology since it’s the highest income in the least-competitive group.

Meanwhile, those high-earning diagnostic radiologists respond to the American College of Radiology’s call to action (and its suggested use of its advocacy app) in expressing outrage at the VA’s plan to allow advanced practice RNs to order and interpret MR and CT studies without physician oversight. I’m shocked that advocacy-enamored HIMSS hasn’t developed an app of its own to give members an easy way to support profitable health IT legislation.

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Here’s an interesting title for a think tank’s editorial that complains about “the federal government’s takeover of EHR.”

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A vandal (or politically paid artist, I would guess given the level of sophistication) defaces Los Angles hospital signs in preparation for Hillary Clinton’s visit, apparently spreading the unproven rumors that she is not in good health. It’s surprising to me that nobody has breached and published her records as often happens with celebrities, although perhaps people have looked and found no smoking gun to be worth their trouble. No matter how the election turns out, we’ll be left with the sobering reality that a lot of Americans of all political persuasions are angry, too partisan to carry on a civil debate, quick to resort to online harassment and bullying, and not especially bright or well informed, problems that will persist no matter who’s sitting in the Oval Office for the next four or more years. I expect hospitals to be busy the week of November 8 election dealing with the human results of unfortunate post-election events.

NYC Health + Hospitals, facing a $1.8 billion annual shortfall, tries to cut costs and diversify into new businesses without running afoul of unions and city leaders who won’t support cutbacks in staffing, which represents 70 percent of its overall costs. It’s a good example of a seldom-mentioned healthcare cost problem – bloated, inefficient health systems are often the largest employer in their communities and as such earn the unwarranted support of politicians who are more concerned about local employment and hometown prestige than national healthcare costs.

Health management company Equity Healthcare refocuses its employee wellness services from cold-calling workers to encourage healthy lifestyles to instead use claims data to focus on those with chronic conditions who are most likely to respond.

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Weird News Andy calls this video story “She Stoops to Conquer.” He explains, “A lady gives birth on camera while her husband parks the car. Pretty amazing video with nothing that squeamish. The good stuff starts at 1:18. She just squats and there’s the baby.”


Sponsor Updates

  • Printing virtualization vendor UniPrint.net joins Imprivata’s development partner program.
  • GE Healthcare employees volunteer at Milwaukee area schools to help spruce up classrooms before students return for the new school year.
  • Besler Consulting will exhibit at the HFMA Region 8 MidAmerica Summer Institute August 24-26 in Minneapolis.
  • Boston Software Systems releases a new podcast, “CVSHealth: Best Practices for Growth with Automation.”
  • In Canada, Markham Stouffville Hospital will upgrade to Meditech 6.1.
  • CoverMyMeds will exhibit at the Ohio Ambulatory Care Summit August 26 in Columbus.
  • CTG profiles new President and CEO Arthur “Bud” Crumlish.
  • Elsevier Clinical Solutions CMIO Jonathan Teich, MD offers his predictions for addressing the social and health demands of a growing global population.
  • EClinicalWorks will exhibit at Medical Fair Asia August 31-September 2 in Singapore.
  • HCTec makes the 2016 Inc. 5000 list of fastest-growing private companies in America.
  • Healthfinch CEO Jonathan Baran will speak at the NCHICA Conference August 31 in Asheville, NC.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 23, 2016 News 3 Comments

Uncovering the Real Value of HIMSS Exhibition

August 22, 2016 News 2 Comments

Vendors weigh in on the real ROI behind HIMSS exhibition efforts. From “meaningful conversation” metrics to the pros and cons of in-booth entertainment and décor, most have come to realize that the conference is a can’t-miss opportunity worth the all-too-real financial risk.

By @JennHIStalk

HIStalk readers have historically not shied away from airing their HIMSS-related grievances. Whether it’s booth babe backlash, sales reps who refuse to make eye contact, or the delicate balance of staying in the good graces of HIMSS organizers, there has been ample dissection of the health IT industry’s largest tradeshow since HIStalk began covering it 13 years ago.

Yet for all the back and forth, conference attendance has grown impressively. Exhibitor numbers seem to have remained steady despite show-floor grumbling about the cost of just about everything. Atlanta, New Orleans, and San Diego have been scrubbed from the conference city rotation due to constraints in their conference hall and travel logistics and Chicago was axed because of a hotel room pricing spat, leaving Orlando and Las Vegas as the only cities capable of accommodating the massive amount of infrastructure necessary to house its sprawling square footage.

Given the double-edged sword of shelling out big bucks to exhibit with a good chance of getting lost in the crowd, HIStalk reached out to several vendors with varying levels of HIMSS exhibition tenure to gauge their return on investment assessment. From first-time exhibitors to those who’ve joined the fray for the last 20-plus years, most have come to realize that the event is a necessary evil that they will endure — some more eagerly than others — for the foreseeable future.

Setting Measurable Goals Makes the Difference

Determining ROI for an event like HIMSS can be tricky given the long sales cycle for many vendors and the hard-to-quantify benefit of relationship building. And then there are the add-ons. In addition to the standard HIMSS booth pricing — which starts in the $4,000-$5,000 range depending on HIMSS corporate membership status — there are costs associated with extras like chairs, carpet, trash cans, and power, not to mention travel and lodging, advertising and marketing, signage around the show floor, and after-hours events.

Some companies, like 20-plus year exhibitor Billian’s HealthDATA (acquired earlier this summer by Definitive Healthcare), base ROI on concrete goals such as generating a certain number of prospects and closing enough sales to cover expenses for the show.

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Others, like Stericycle Communications, lean toward the number of “meaningful” conversations conducted on the show floor. “Ahead of each HIMSS, we set a target for the number of deep, needle-moving conversations we want to have,” says Colin Hung, vice president of marketing at Stericycle, which has exhibited for the last four years. “These conversations could be with clients, prospects, potential business partners, suppliers, and even potential employees. We do look at other metrics like conversions and booth visitor sales generated,  but it’s the meaningful conversations metric that really determines whether or not the conference was successful.”

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Some exhibitors, like LogicStream Health, see ROI more in terms of generating “new opportunities and interactions with prospects currently in our pipeline, which we expect to turn into new customers and additional revenue,” according to Scott Olson, director of marketing. The company, which exhibited for the first time in 2016, is planning to exhibit again next year. Olson adds that, “Because of the effort we put in on the front end in 2016, we easily justified the expense and expect an even better return on our 2017 investment.”

The Consequences of Taking a HIMSS Break

While none of the vendors interviewed would disclose hard financial figures, all have found their presence at HIMSS to be enough of a worthwhile venture to justify exhibiting year after year. Not one company interviewed has taken a year off from exhibiting. That steadfastness may have more to do with HIMSS incentives (and disincentives) than any hard and fast financial gain directly tied to contracts signed on the show floor.

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“We do not plan to stop exhibiting at HIMSS,” says Hung, who adds that the association’s points system plays into that decision. “The points system governs how vendors select their booth space for the following year,” he explains. “Vendors earn points for various activities related to HIMSS – paying on time, booking accommodations in the hotel block, being a sponsor, booking larger booth space, etc. Points are cumulative and skipping a year cuts deeply into your accumulated points.”

Readers may remember that Cerner, which declined to comment for this story, stopped exhibiting on the main show floor for three years, citing a marketing environment that it felt was not conducive to showcasing new technologies and attracting clients. It returned in 2012 due to customer demand, occupying space on the exhibit floor that some felt was in direct correlation to the length of its hiatus.

“It is a given to exhibit at HIMSS,” reiterates one healthcare executive whose company will exhibit in 2017 for the ninth year in a row. “Clients expect to see us there. However, with our marketing budget, it’s also a trade-off. The tremendous costs equate to a significant expense, which takes away from attending other opportunities. We see HIMSS as a necessary evil. We are exhibiting at HIMSS17, but due to the exorbitant costs, we’re reducing our footprint to ramp the ROI in our favor. We may spend more relationship-building time outside of the HIMSS environment.”

The Bigger the Better?

The aforementioned executive may be the exception to the rule when it comes to downsizing exhibit space, though he does clarify that, “Regardless of size, a well-designed booth with furnishings that are comfortable yet attractive and a correct flow is equally important.” The majority of companies interviewed for this story have found value in expanding their show-floor footprint.

“Over the years, we went from a 10×10 booth to a 20×20,” says Joyce Metzer. Now retired, she managed Billian HealthDATA’s presence at the show for over two decades. “The extra space and seating allowed us to have face-to-face meetings with clients and prospects, and we were better able to accommodate attendees who wanted to see demos. Bigger booths, more seating, and more stations for doing demos is critical. Furnishings also play a big role in showing off the fact that you have money to spend on making your customers and prospects comfortable.”

LogicStream will expand its booth next year, and Olson is eager to see how much of a difference it makes. “Our booth was crowded last year because of all the traffic we drove, even being in the back corner of the main floor,” he says. “There’s a chance we missed some walk-up conversations because of the number of people we had at any given time. With a bigger presence this year, our expectation is that we’ll have more room for demonstrations of our solutions.”

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Some exhibitors, however, just don’t see the value in the extra square footage. “Granted, you don’t want to be too small such that no one can find you,” says Greg Chittim, vice president of strategic marketing at Arcadia Healthcare Solutions, which has been a HIMSS exhibitor for 10 years. “But I think our customers would rather we spend our money on our products and their experience versus a second floor to our booth. That being said, we try to draw people in with eye-catching visuals that are light on the latest buzzwords and stock photos of happy doctors and friendly experts who actually execute our programs rather than people who just sell them.”

Hung, who has been to HIMSS 10 times, agrees – somewhat. “I honestly don’t think there is any difference between a 10×10 versus a 10×30,” he says. “When you are in a booth that small, you won’t be able to cut through the noise. When you get to a 20×20, that’s when you’ll get a little bit of attention, but you still have to work hard to get business. It’s not until you cross 2,500 square feet that the size of the booth suddenly makes a difference. When you have a space that size, people notice. If you aren’t able to afford 2,500 square feet, I think you’re better off going with a smaller booth and investing your dollars in other aspects of HIMSS.”

It’s What’s in Them That Matters

No matter how big the booth may be, it’s what’s in them that counts in terms of attracting passers-by and making invited guests feel comfortable. Depending on the service or technology offered, many vendors have taken to offering the aforementioned demos and in-booth presentations featuring high-profile customers.

“Presentations can be effective if you have a lot of clients or partners who attend, and if you’re willing to make the effort to market them consistently in the four weeks leading up to the show,” Hung explains. “If, however, you are counting on people just stopping in, I think you’ll be in for a very lonely HIMSS experience.”

Chittim believes that offering something compelling at the booth will help to keep the crickets from chirping. “Bringing something interesting absolutely makes a difference,” he says. “We focus on really compelling data visualizations presented like an art gallery, which does an amazing job of drawing folks from all backgrounds in for a second or third look. Entertainment that has nothing to do with healthcare or our core business is useless from my point of view.”

Hung is of the same mindset and believes that the days of having entertainers such as magicians, jugglers, and game show hosts at HIMSS are long past. “These types of entertainers attract and repel an equal number of booth visitors, in my opinion, and are thus a waste of money. I never find I have time enough at HIMSS to stand and watch a magician perform. I’m always rushing off to the next meeting. I know many fellow HIMSS attendees have similarly packed schedules.

“Having a good-looking model, male or female, in your booth is a complete turn-off,” Hung adds. “I honestly can’t understand why a company would hire a non-employee just to stand in the booth to look good. Not only is it incredibly sexist, but it insults the intelligence of attendees. This form of in-booth entertainment definitely has an impact and it’s completely negative.”

In-booth entertainment, good or bad, can often add up to one thing – noise. “Due to the nature of our business, we don’t have experience with presentations or in-booth entertainment,” the anonymous executive explains. “What we do have unfortunate experience with is the noise level at HIMSS due to the over-crowding of exhibitors in the given space. Our neighbors on multiple occasions have repetitively exceeded the decibel level specified by HIMSS, resulting in less-than-optimal business environments for us. Although HIMSS attempts to monitor and discipline offenders, this challenge is a reality on the show floor.”

Reeling the Right People In

Aside from the challenges of noisy neighbors, exhibitors have over the years defined what works for them and what doesn’t in terms of attracting qualified decision makers to their booths.

Some avoid giveaways and the “goody grubbers” that go after them altogether. The Arcadia team, for example, has found that giveaways tend to draw in only folks who aren’t decision makers, or even employees of potential customers. “The most successful thing at our booth is showing live demos by real experts – our product team, our technical leaders, and clinicians that have really used the product.”

The LogicStream team has had a similar experience. “We had a drawing for a hoverboard in 2016,” recounts Olson, “but didn’t get much traffic from people just dropping off business cards or stopping simply to get their badge scanned. We haven’t decided if we’ll do a larger giveaway in 2017. Attendees that we talked to were more interested in what we could offer their health system and how we could improve care delivery for their patients and providers.”

While tchotchkes may not work, food and beverage seem to be a no-brainer. “Giving away quality food or beverages is always a hit,” says Hung. “Whether it’s coffee, desserts, candies, mini tacos … attendees always appreciate food, especially when the alternative is a $9 cup of dark water that only looks like coffee.

“It’s really challenging to come up with a giveaway that’s unique these days,” he explains, though he adds that he did notice a lot of buzz around HIMSS16 booths featuring a custom T-shirt station and miniature obstacle course. “Everyone has access to similar tchotchke vendors, and every year those vendors follow the same trends. My suggestion is to avoid grab-and-go giveaways like pens and notepads … anything that someone can just grab from your booth without stopping. Instead, plow your money into a good food giveaway that forces the person to pause at your booth, like coffee or ice cream.”

Metzer has also found food and beverage to be the quickest way to the hearts of attendees. “Any kind of food or drawing for a gift will definitely increase traffic,” she says. “We discovered that having a cocktail hour with a drawing at the end of show hours brought in a lot of customers and prospects. The customers would tell the prospects how our product helped them do their jobs, and how easy it was to use the product.”

Due Diligence for Decision Makers

Marketing initiatives, whether they be focused on scavenger hunts, giveaways, baristas, or bartenders, are all designed to do one thing – get decision makers into booths and keep them there. As anyone who’s ever attended HIMSS knows, getting the attention of the C-suite can be challenging without the proper due diligence.

“They key to HIMSS is to invest the time and effort ahead of the conference to book meetings rather than expect walk-ins,” says Hung. Such due diligence is what helped keep the Billian’s HealthDATA booth humming year over year. Metzer says that, on average, 25 percent of booth visits were made by decision-makers, a figure driven by the sales and marketing team’s pre-HIMSS push. Olson recounts that about half of LogicStream’s drop-in visitors were of the decision-making caliber, with the rest being students, vendors, investors, lower-level health system employees, and media.

“Too often,” adds Chittim, “the real decision makers are hounded as they walk the show floor, so are understandably protective of their time and attention. Based on the fact that we’re showing something that is detailed and real versus things that appear to be vaporware, we often have a junior person come first, but they typically bring a real decision maker back with them.”

Time to Sign on the Dotted Line

The health IT sales cycle is not a quick one, and while vendors may use the HIMSS conference as a means to amplify news of a recently signed contract, it is not the type of event that lends itself to initial meetings one day and contractual agreements the next.

“HIMSS is definitely a long-term investment,” says Hung, adding that Stericycle can trace almost 80 percent of its technology partnerships back to a meeting or discussion at the show. “It’s very rare that we meet someone at HIMSS for the first time who buys in the same year. It usually takes two or three HIMSS meetings along with other touch points before a business relationship is cemented.”

Metzer puts the Billian’s HIMSS sales cycle at less than two years, while Chittim says Arcadia’s is six months or less, with 5 percent of total sales being traced directly back to the conference. The variety of times and percentages certainly seems to add to the complexity of attempting to define HIMSS ROI.

Getting Ready for Orlando

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Despite the opaque accounting, vendors are already getting their ducks in a row for HIMSS17. “Between the follow-up work and evaluating the 2016 experience, and then looking at increasing our 2017 presence, it’s quite a task to manage and prepare for,” admits Olson. “Next year, we’ll bring a larger team and have a larger booth. Along with that comes bigger goals and a higher expectation of return from the conference.”

Stericycle is also planning to put more of its team members on the show floor. “It’s so valuable for our product team to see what’s happening in the industry and for them to interact with clients and prospects directly,” says Hung. “There’s no better place for that than HIMSS.”

Chittim is on the same page as his exhibitor peers, adding that, “We try to be as conservative as possible with our marketing dollars, but it’s hard to pass up an opportunity to go big in a time and place that has all of our competitors and many potential customers in one place. We’ll be right by the HIMSS17 front door with a new data gallery, new product demos, and a number of clients presenting at our booth and at HIMSS broadly. We’re already looking forward to the week even though it’s six months away.”

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August 22, 2016 News 2 Comments

Monday Morning Update 8/22/16

August 21, 2016 News 10 Comments

Top News

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OCR announces that it will extend its regional office investigations to breaches that involve the information of fewer than 500 people. It previously reviewed those small breaches only as resources allowed. Regional offices will pay extra attention to even small-scale incidents if they involve data theft, hacking of IT systems, or repeated breaches of a given covered entity or business associate.


Reader Comments

From Pondering CIO: “Re: Epic. We recently selected them and are pursing Epic hosting. I have been quite amazed at the terms they require! (not that I wasn’t surprised at the software terms.) This is a big issue for us. Do you have feedback from other new hosting customers? Thanks for any input you can offer!” Readers with Epic hosting experience are welcome to respond – I will forward your comments to Pondering CIO.

From Fire Jose: “Re: KLAS. Many hospital CIOs (like me) and vendors alike call it the KLAS Tax. Vendors had to pay it or risk being left off of hospital CIO vendor short lists. Then vendors called me and prompted me with incentives to rate them with high KLAS scores, which I usually did for some enhancement. Widely accepted: KLAS was the industry kingmaker of the vendors with the deepest pockets. Also, buying the Best in KLAS vendor product was the equivalent of buying IBM since as the hospital CIO, I wouldn’t get fired for selecting it even when system implementation went bad and over budget. BUT FOR THE BETTER health IT rating transparency has shifted, with clearer methodologies in the last 3-4 years. We witnessed over and over that CIO/CFO peer satisfaction commentaries are not  the best indicators of IT success, especially in complex hospital systems replacing EHRs. Organizational satisfaction among all departments must be considered carefully, not just my peer CIO input on a scale of 1-10 on how I felt that particular day about a vendor. Black Book mostly but also Peer60 and Chilmark are gaining great popularity over KLAS because they offer fresh, broader user perspectives. These competitors all have flaws, don’t get me wrong. But now we see rating firms that are stepping up to the evolving needs of healthcare buyers in 2016 and not the marketing needs of vendors.”


HIStalk Announcements and Requests

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An unusually large number of poll respondents weighed in on the question of whether we should all care what vendors like Epic and Cerner spend on their campuses, with nearly two-thirds saying their reaction is negative because it’s mostly non-profit hospitals footing the bill. Some comments from respondents:

  • The glitzy Epic campus really doesn’t do much for employees. After the first six weeks, all I ever saw was the inside of airplanes and conference rooms. I question whether I even needed a dedicated office since I was somewhere else more than I was there. The money spent on buildings (especially single-use auditoriums) could have been spent on development or hiring more staff to serve customers.
  • We’re competing for talent. Firms like Cerner, Epic, and Athena that exclusively serve healthcare need to make the work environment attractive like other innovative tech companies.
  • I have seen some very elegant hospitals with the sole intent to be visually appealing to their patients.
  • Have you guys even seen Cerner’s campuses? They are nowhere near as over-the-top as Epic’s. No-nonsense cubicle farms and data centers surrounded by seas of asphalt. Several look like something that came out of “Office Space,” not a Dr. Seuss book.
  • After a trip to Madison for 1.5 days of training to get "certified" (a four-hour class when it’s all boiled down without breaks and YouTube vids) paid for by my safety-net hospital, all I could think was, I wonder why healthcare costs are rising? As an employed or contracted worker in more than a dozen hospitals, I’ve worked in basements with rodents, dripping water, leaking sewers, fleas, bathrooms from the 1950s, and bad HVAC, but never in palatial quarters like Epic.

New poll to your right or here: should hospitals be required to charge cash-paying patients the lowest prices they accept from any insurer?

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Peer60 polled C-level health system IT executives (mostly CIOs and CMIOs) this month to determine the reach, influence, and usefulness of the six major health IT news publications and sites. The five-question poll found that HIStalk is:

  • #1 most read
  • #1 most influential
  • #1 in generating interest about companies
  • #1 in providing information most useful for job performance
  • #1 most recommended by executives to others

I’m most proud of the results from the “personal job performance” question above, of course, since it’s just me vs. those corporate-run sites that have a bunch of employees. Thanks to those who responded and to everybody who reads. You might wonder why the graph above shows only five publications instead of the six surveyed – surprisingly, one fairly visible site didn’t even register with the executive respondents.

I’ll acknowledge the poll results by starting my annual “new sponsor special” early. It’s like a once-per-year Pledge Week for healthcare IT vendors who want to support what I do and who don’t put it off until right before HIMSS when I’m super busy. Contact Lorre, who will also have HIStalkapalooza information soon.

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We funded the DonorsChoose grant request of Ms. B in Maryland, whose kindergartners needed an iPad Mini for literacy work (her low-income area school has a large number of refugees and English as a Second Language students). She reports that they have only two pieces of technology in the classroom and they’re using the iPad for letter identification, rhyming, and math exercises, even pairing up during playtime so they can keep working. She concludes, “Thank you so much for helping move our classroom forward by providing this engaging learning tool. It not only teaches them academic concepts and skills, but allows them to become more comfortable with the technology that the whole world now relies on. We thank you for adding this piece to our routine and our day.”


Last Week’s Most Interesting News

  • The FTC resolves its patient privacy complaint against Practice Fusion by imposing oversight and requirements for its posting of patient doctor reviews to its Patient Fusion review site.
  • A security firm notes a rapid rise in infections by more sophisticated versions of the Locky ransomware, with US healthcare organizations being the hardest hit.
  • An op-ed piece in JAMA says EHRs haven’t kept up with the technologies used in other industries, offering specific recommendations of how they could improve.
  • Leidos closes its merger with Lockheed Martin’s Information Systems & Global Solutions business.
  • Bon Secours Health System (VA) notifies 665,000 patients that a revenue cycle contractor’s mistake exposed their information to anyone performing an Internet search.
  • Patient advocate and Aetna director of innovation labs Jess Jacobs dies.

Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Cisco will lay off 5,500 employees.

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The federal government awards Agfa HealthCare a 10-year, $768 million contract for diagnostic imaging, extending its DINS-PACS win streak to four. 

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Harris acquires Nashville-based DigiChart, which offers EHR/PM for OB/GYN practices. It’s a bit confusing since DigiChart changed its name to Artemis in 2013 after years of news that mostly involved layoffs and refocusing, but the former Artemis website now brings up a Windows IIS welcome page that suggests that the rebranding was meekly acknowledged as another strategic misstep (although the DigiChart page is still titled “Artemis | DigiChart”). Canada-based Harris’s stable of faded US health IT stars includes Picis, QuadraMed, NextGen’s hospital EHR business, and OptumInsight’s CareTracker.


People

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SAP names Thomas Laur (Sutherland Healthcare Solutions) as president of its recently created Connected Health group.

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D. A. Henderson, MD, MPH, an epidemiologist who led the 10-year effort to eradicate smallpox and afterward served as dean of what is now the Johns Hopkins Bloomberg School of Public Health, died Friday. He was 87.


Announcements and Implementations

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A Peer60 report on the impact of the Brexit vote finds that a strong majority of hospital leaders believe it will be negative for healthcare, especially in terms of staffing. They don’t buy the pitch that Brexit will free up government funds that will be redirected to NHS as “leave” proponents claimed. Nearly half of respondents expect IT spending to be cut, with more than half of respondents expecting to upgrade their Allscripts, Meditech, SystemC, Orion, and Graphnet CareCentrix EPR systems less frequently, while only CSC and CaMIS were the only PAS systems named by more than 50 percent of respondents as being less likely to be upgraded.


Privacy and Security

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From DataBreaches.net:

  • The Outer Banks Hospital (NC) announces that two unencrypted thumb drives containing the information of an unspecified number patients treated over 12 years at a recently acquired cardiopulmonary rebab practice are missing.

I’ve read several theories about the recent proliferation of ransomware and here’s mine. Bitcoin became more popular and easier to buy, giving hackers a way to collect their extortion funds anonymously and quickly (you can’t charge extortion to a credit card). I’ve heard unverified reports that hospitals are proactively opening bitcoin accounts or identifying local bitcoin-dispensing ATMs just in case they get hit with ransomware.


Other

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A Dallas paper visits for-profit Texas General Hospital — which charges more than 10 times the Medicare payment rate and accepts no commercial insurance — and finds it nearly empty, with no patients and almost no staff. The four-year-old hospital accepts Medicare and Medicaid, but makes most of its profit billing out-of-network insurance companies for patient services and hoping they pay. The article describes a patient whose doctor said his foot surgery would cost $5,200 but who didn’t warn him that Texas General Hospital is out of network for his insurance, leaving him with a “please pay this amount” bill of $332,000. Pakistan-born surgeon Hasan Hashmi, MD opened the hospital with his son, spending $85 million in claiming that his goal is to provide care to the underserved.

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This graph is making the social media rounds, showing just how much the US spends on health vs. the fact that we trail other developed nations in life expectancy. My thoughts:

  • We are the only country in which healthcare is a free-wheeling, mostly for-profit business that costs more here than anywhere. We pay more for drugs than any other country and use more of them besides.
  • Lobbyists don’t stroke politicians to earn support for public health. There’s no money in prevention.
  • I would bet that a lot of our reduced lifespan comes from economic disparity, lack of access to prenatal care, violence, and an economy and generous government assistance that support life-shortening behaviors such as smoking, overeating, lack of exercise, and drug use.
  • The cost figure is probably increased by heroic, expensive interventions that extend life at poor quality and require a lifetime of special care. It’s expensive to add years of life spent on a ventilator or with around-the-clock medical care provided by for-profit business.
  • We’ve entrusted much of our health outcomes to hospitals, which have performed poorly yet expensively in prolonging life other than for emergency care and surgical intervention.
  • We have developed a culture in which our medical expenses are someone else’s problem, our care is delivered mostly by businesses rather than family, and we pay piecework for endless tests, prescriptions, and surgeries in hopes of a quick fix that is easier than a lifestyle change.
  • Like all graphs that fail to show the zero value of the Y-axis in order to exaggerate their message, the difference isn’t as dramatic as it appears. US life expectancy is 79 years vs. the top value of just over 83.
  • The graph begs the question of whether we should spend less or expect more, and if it’s the latter, who should be held responsible?

Here’s Part 3 of “Rating the Ratings” from Vince and Elise, this time covering Black Book and Peer60. 

Weird News Andy is nuts about a story he titles “Entertaining Mammal Salvation.” A Connecticut EMS crew extracts a squirrel whose head had become stuck in a plastic cup, freeing up their new bro-dent pal for other endeavors.


Sponsor Updates

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  • GetWellNetwork sponsors the Day at the Beach for Special Surfers that benefits challenged athletes in San Diego County, CA.
  • AdvancedMD opens registration for its annual conference EVO16, to be held October 11-12 in Salt Lake City, UT.
  • Vital Images will exhibit at HIMSS Asia-Pac August 23-26 in Bangkok.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 21, 2016 News 10 Comments

News 8/19/16

August 18, 2016 News 5 Comments

Top News

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The Federal Trade Commission resolves its patient privacy complaint against free EHR vendor Practice Fusion, which encouraged patients to fill out satisfaction surveys about doctors using its EHR and then posted those reviews on its Patient Fusion website, sometimes exposing confidential information without the reviewer’s knowledge.

The order requires Practice Fusion make its privacy and security policies clear to consumers and to stop posting patient reviews on the Internet. The company will also face ongoing monitoring with penalties for future violations.

Practice Fusion sent “How was your visit?” emails to patients under their doctor’s name, pre-checking the “keep this review anonymous” box (which still placed the review on Practice Fusion’s site, but with “anonymous” instead of their first name) and with a warning not to include personal information. Despite those notices, patients entered detailed information and questions about their medications and treatments in the free text review box, sometimes including their names and phone numbers in somehow becoming confused into thinking that they were communicating privately with the practice.

Practice Fusion now appears to not display comments at all on its Patient Fusion site, probably figuring it was too much work trying to sort through all the junk patients were entering. The company was also getting a lot of criticism from its doctor users, who were upset that Practice Fusion was contacting their patients en masse using the practice’s name.


Reader Comments

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From Balance Bill: “Re: balance billing judgment. Virtually all hospitals and medical practices have a confidential charge master. They also make patients sign an agreement saying they are responsible for charges, without being able to say what the charges will be and without being able to show the amounts of any potential charges. This Virginia Judge just ruled that its not a valid contract when one party refuses to share critical information (such as the charge master). I’m not a lawyer, but I think that one of the foundations of American healthcare billing is beginning to crumble. I am hoping so.” Providers should be required to offer cash-paying patients the lowest price they accept from anyone. They should also tell patients (both insured and not insured) what those prices are so they can make responsible decisions at the point of care. It is absurd that people can be forced into bankruptcy because of a hospital’s bill at full charge master price that nobody actually pays except those with cash and no insurance. Every other industry offers cash discounts, not cash penalties. This kind of pushback might change the dynamic of insurance companies that are forced to negotiate individually with health systems as they haggle over price and volume and instead of just deciding whether they are willing to pay a given hospital’s published charges.

From Maria M: “Re: balance billing judgment. I worked for a medical center where a couple of cardiologists canceled all their insurance contracts and referred their Medicare patients to other doctors. The amounts they were charging for cath procedures, stents, and angiograms were staggering. They didn’t balance bill the patients, but instead went after the insurance companies, sometimes in court. The amounts these insurances were paying was unbelievable. They went so far as to hire a hospitalist so when cardiac patients came into the ER they were the first ones notified. This practice still continues today.” I’ve likewise heard of profit hospitals that intentionally took their entire ED out of network so they could stick the insurance companies of patients traveling outside their local areas with higher bills. I struggle with the fact that no matter how egregiously health systems and practice behave, they are operating legally within this mess of a non-system that we’ve created. It’s like tax loopholes – legal even if shameful.

From The PACS Designer: “Re: wireless heart pump. Swiss scientists develop a wireless heart pump that does not make any contact with the blood that it’s augmenting. The next phase will be capturing the wireless information from the pump so it can be viewed along with other information sources to improve treatment options.” The pump is wireless but still invasive – it controls a set of rings placed around the aorta that contract sequentially to help move blood through. The advantage is portability, lack of triggered coagulation response, and a reduced risk of infection where the wires would otherwise penetrate the skin. It seems like this could work for swallowing disorders – if you’ve ever seen a dysphagia patient whose nervous system can’t coordinate swallowing contractions, it’s pretty horrible.

From Holding On: “Re: McKesson. Did you lose them as a sponsor of HIStalk?” Yes. I had to cancel RelayHealth, McKesson, and McKesson’s Paragon business as sponsors because their ever-churning marketing departments left us without a valid contact or anyone there who even knows what HIStalk is. Of those thankfully few sponsors who don’t continue, probably 30 percent are for this reason (nobody at the company has a clue or is empowered to make a decision following turnover), 40 percent are due to acquisition by a company that already sponsors, 20 percent are because the company doesn’t have the money, and 10 percent are because they don’t see the value, usually stated by a junior marketeer who adores social media while not paying attention to what real executives read for business (i.e., not Twitter, Facebook, or Instagram).

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From Gidget: “Re: DataBreaches.net. You mention them specifically in your security updates. Do you have a business arrangement with them?” No. I simply think they are doing fantastic work and it’s only fair to credit them as my source, even if they refer to a source of their own. I’m just about the only publication to give them credit, I’ve noticed. That’s pretty sleazy and self-serving for alleged journalists who are paranoid that their audience might realize how little actual reporting they do and therefore try to hide that fact by passing off someone else’s legwork as something they sleuthed out themselves. It bugs me that plenty of sites get their story ideas from HIStalk without giving credit, so I won’t do it to someone else. I use only original sources (never other health IT sites since all they do is summarize press releases and journal articles while adding no value) and I always provide a link.

From Marquis Stanley: “Re: KLAS. How they are allowed to continue on without any kind of question or reproach is remarkable. They’re as direct a beneficiary of the billions of federally infused HITECH dollars as any vendor, with no scrutiny or oversight. To Mr. H’s point, the overall lack of transparency related to survey and analysis processes and vendor relationships is curious at best – especially with KLAS being linked to the VA and DoD procurements.” There’s no second-guessing their success as long as the market for their services continues to exist.

From PM_From_Haities: “Re: KLAS. It’s better than the alternatives. Empirical evidence of good evaluations of good products aside, vendors that are not deemed Best of KLAS are of course going to grumble. I’ve never heard anyone raving about help they received by Black Book or any of the other ratings. Some of the small samples are the best you can do as some HIT software is only installed in select locations. KLAS is one data point in a good vendor evaluation. The move to MU should add commodity features that people will come to appreciate as certified vendors will have to meet some minimum bar.” I’ll be interested to see what Vince and Elise say in future installments of their “Rating the Ratings” series, which draws from responses to my own recent survey.


HIStalk Announcements and Requests

This week on HIStalk Practice: Aledade opens a new ACO in Arkansas. Modernizing Medicine announces California expansion plans. VITL partners with OhMD to offer Vermont MDs secure texting. Medicaid hassles prompt some independent practices to throw in the towel. Hello Health’s Krista Sultan offers advice on making CCM work for your practice. GE Healthcare reports on EHR use in Rio. Medina Innovation Holdings rebrands, creates new telemed subsidiary. YMCA’s Matt Longjohn, MD outlines the ways in which healthcare technology are enabling the Y’s Diabetes Prevention Program. Signature Medical Group and Heritage Medical Systems form new population health management venture.

Listening: new from long-time Nick Cave collaborator Mick Harvey, who released the third album in which he translates the work of long-dead French musician Serge Gainsbourg. You would expect something that weird from one of the always-intense Bad Seeds, which to me were like a resurrection of the dark but strangely alluring poetry of The Doors. One might logically jump from there to the little-known, baritone-led Tindersticks.


Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Data breach and identity fraud protection firm ID Experts recapitalizes itself in bringing in two private equity firms for $27.5 million in funding and cashing out unnamed current owners. The deal values the 88-employee Tigard, OR company at $50 million.

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Pregnancy wearable and tracking app vendor Bloomlife raises $4 million in a seed funding round with investors that include Salesforce founder Marc Benioff. The company’s Belli app monitors contractions during the third trimester at a price of $29 per week.

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Denver-based patient engagement app vendor NextHealth Technologies closes $8.5 million in Series A funding, increasing its total to $9.5 million. CEO Eric Grossman came from TriZetto.

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Nuance acquires radiology data mining analytics provider Montage Healthcare Solutions, a former Nuance partner. William Boonn, MD and Woojin Kim, MD of Montage have updated their LinkedIn profiles with titles of CMIO at Nuance.


Sales

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The state of Kansas awards a $215 million Medicaid claims system contract to HP Enterprise, which will bring in Cerner’s HealtheEDW data warehouse and population health management tool to allow care managers to optimize the treatment of Medicaid patients in near real time.


People

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University Hospital (OH) names Joy Grosser (UnityPoint health) as CIO, replacing interim CIO Sue Schade.


Announcements and Implementations

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A new Peer60 report covers HCAHPS data collection and analysis vendors, finding that the just-acquired Press Ganey dominates, while PRC and JL Morgan also score well in satisfaction.

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Extension Healthcare announces Extension Mobile 5.0 as an enhancement to Extension Engage, which is in production at Parkland Memorial Hospital (TX).

Salesforce announces a two-way video chat telehealth solution for Salesforce Health Cloud that also automatically displays the patient’s medical profile to providers. 

Sunquest announces GA of Vue 1.0, a diagnostic workstation that integrates clinical and anatomic pathology information for pathologists.

The HIMSS-SIIM Enterprise Imaging Workgroup releases another white paper, this one titled “Workflow Challenges of Enterprise Imaging.”


Government and Politics

Kaiser Permanente, unlike most of the for-profit insurers bailing out on the ACA exchange business, says it won’t do the same and is actually making a small profit on that business. CEO Bernard Tyson says,“The idea that I would turn my back on a segment of the American population who really needs the coverage and the care—I’m in for the long haul. The discussion is interesting, as big insurers claim they’re getting hit hard financially by sicker-than-expected customers who unfairly use special enrollment periods to sign up for insurance only when they’re getting sicker, while others say ACA markets are doing exactly what they should in weeding out higher-priced insurers who lose business to more aggressive competitors (the national insurers who are dropping out were nearly always are getting beaten on price). ACA business could be shored up quite a bit by stiffening the penalties for people who fail to buy insurance (just like for car insurance), clamping down on people who buy or change insurance mid-year for questionably documented reasons, and extending insurer and consumer commitments beyond today’s one-year period to settle the market down. Perhaps the biggest unexpected event that hurt the exchange insurance business is that companies didn’t stop offering health insurance to their employees as experts predicted, making the ACA marketplace smaller and riskier.

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New, expensive cholesterol-lowering drugs will add up to $120 billion per year to US healthcare costs, an economic analysis finds, as the healthcare economics debate will be fueled by insurers who refuse to pay for widespread use of drugs they say are unproven. One of the drugs, Praluent, costs $15,000 per year and must be taken for life by the millions of Americans who could be clinically eligible to receive it. Cost-effective drugs are defined as costing no more than $100,000 per year of life saved, which is how Praluent is priced in Europe (a fraction of the US price) since the governments there are allowed to negotiate drug prices. That brings up an unstated philosophical argument – if a patient could live 20 more years if they take Drug A, should the rest of us happily pay $2 million to fuel the profits of drug companies whose price will always be the maximum the market supports?


Privacy and Security

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Security firm FireEye notes a rapid uptick in email campaigns attempting to spread Locky ransomware, with US healthcare systems leading the number of affected sites. The latest variant uses Microsoft Word .DOCM attachments (often labeled as invoices or images) that launch macros when opened. Locky can also encrypt Microsoft OneDrive files and unmapped network shares.

From DataBreaches.net:

  • A recent district court opinion in a healthcare breach case serves as a reminder that while big breaches spawn a lot of class action lawsuits from those whose information was exposed, courts are not usually sympathetic unless those filing the suit can prove that their data was used in a way that harmed them.
  • The Center for Neurosurgical and Spinal Disorders (LA) notifies several hundred patients that it found a hacker-installed keylogger program its office manager’s PC that was capturing keystrokes and taking scheduled screen shots. The practice quickly and commendably responded: it notified the FBI, sent notification letters, hired a forensics firm to analyze the hard drive, notified consumer credit reporting companies, and offered free identity theft and restoration services to those affected. It also announced plans to report the breach to OCR. Congratulations to the unnamed in-house IT person who figured out what was happening and addressed it.
  • A California dentist notifies patients that unencrypted hard drives containing backups from his practice’s system were stolen from his car. The dentist downplayed the exposure in his notification letter, telling affected patients that the information was unlikely to be usable. However, a security expert says the system he appears to use employees the MySQL database, which can be easily accessed given a physical copy. The dentist responded that he’s not worried after talking to the software vendor because their product is “HIPPA compliant.” There’s usually a lesson to be learned from a breach and here’s this one – if you run MySQL databases (which many or most websites and web apps do), get an expert to check its security settings. 

Technology

A Wall Street Journal article notes that patients are receiving false-positive warnings from genetic testing because older studies that found genetic correlation with disease states had non-diverse participants, making those correlations inconsistent to the population as a whole.


Other

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The former CFO  of Sonoma West Medical Center (CA) joins the hospital’s former CNO in suing the hospital for wrongful termination, both claiming they were fired for complaining about the hospital’s EHR. The hospital uses EHR software developed and marketed by one of its physician executives in partnership with the hospital’s board chair. The hospital, whose average inpatient census is 13, is the only US user of the software, which has no paying customers among six non-US sites that are piloting it. Both executives say the software mixed up patient records, miscalculated medication schedules, failed to update quickly, and delayed billing.

In Denmark, the doctor’s union says rollout of a new EHR in Copenhagen’s busiest hospital should be delayed until problems with its communication with the Danish health card are fixed. Previous go-lives at other hospitals in Denmark in May and June caused medication errors and treatment delays, according to doctors there.

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A JAMA editorial by three Stanford doctors says EHRs haven’t kept up with the technologies used by other industries. The authors say that billing-focused EHRs distract doctors, adding that “de-implementing the EHR could actively enhance care in many clinical scenarios” (although the authors fail to note how many of those enhanced practices would shut their doors within a year in the absence of EHR-powered billing). EHR shortcomings include:

  • They haven’t integrated predictive algorithms into offering treatment suggestions based on patient parameters.
  • They don’t use insurer-developed algorithms that identify high-risk patients to support the delivery of preventive care.
  • They can’t identify a patients similar to the one being treated to suggest treatments based on past experience.
  • They don’t  triage alerts well to prevent fatigue and workflow interruptions.
  • They don’t take advantage of graphical data display that could help doctors make faster decisions and communicate to families better.
  • They don’t capture social and behavioral factors from patients themselves, i.e. the “patient story,” in limiting themselves to medical data.

Weird News Andy says he likes this “alot.” A grammar-persnickety blogger that reminds WNA of me soothes her frustration created by the grammar mistakes of others in picturing a mythical creature called an “alot” when someone writes things like, “I watch alot of TV.”


Sponsor Updates

  • Intelligent Medical Objects will exhibit at HIMSS Asia-Pac August 23-26 in Bangkok.
  • Meditech will exhibit at the Mid-South Critical Access Hospital Conference August 19-21 in Nashville.
  • The local business paper profiles Netsmart’s general manager of Netsmart Homecare, Dawn Iddings.
  • Obix Perinatal Data System will exhibit at AWHONN August 21-23 in Jekyll Island, GA.
  • Experian Health will exhibit at HFMA Region 8-MASI August 24-26 in Minneapolis.
  • PMD makes the 2016 Inc. 5000 list of fastest-growing private companies in America for the fifth year in a row.
  • The SSI Group will exhibit at CAHAM 2016 August 28-29 in La Jolla, CA.
  • SyTrue will present “A Data Refinement Framework for Fueling Health Innovation” at South Georgia Radiology Associates August 27.
  • The Chartis Group creates the Chartis Physician Leadership Institute.
  • Direct Consulting Associates is recognized as one of the best places to work in Ohio.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 18, 2016 News 5 Comments

News 8/17/16

August 16, 2016 News 3 Comments

Top News

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Leidos closes its merger with Lockheed Martin’s Information Systems & Global Solutions business and adds several executives to its Board of Directors, including Gregory Dahlberg (Lockheed Martin), Surya Mohaptra (Quest Diagnostics), and Susan Stalnecker (DuPont). Originally announced in January, the merger will give Leidos an additional $5 billion in revenue thanks to legacy LM customers that include HHS, Homeland Security, and the Social Security Administration.


Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Citing an increasingly out-of-balance risk pool, Aetna CEO Mark Bertolini announces the company will reduce its public health insurance exchange coverage from 15 states to four next year. Humana and UnitedHealth have made similar announcements in the last several months.

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Less than a week after announcing its $70 million Series E, Plymouth Meeting, PA-based Accolade announces plans to hire additional staff at its new office in Prague. It expanded to the Czech Republic last month, after opening a second office in Seattle in February.


People

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Sensei promotes Ashley Reynolds to COO.

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Verisk Health appoints Emad Rizk, MD (Accretive Health) CEO and board director.

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I2I Population Health names Jennifer Windrow (ICA) SVP of client delivery, and Jennifer Calohan, RN (Patient Engagement Advisors) VP of client success.

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Nick van Terheyden, MD (Dell Services)and Jessica Federer (Bayer) join the MedicAlert Foundation Board of Directors.


Announcements and Implementations

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Providers in California, Minnesota, Texas, and Virginia go live on The Sequoia Project’s Carequality Interoperability Framework. Early adopters include customers of Athenahealth, EClinicalWorks, Epic, HIETexas, NextGen, and Surescripts.

Surescripts increases its year-over-year processing of secure health data transactions by 48 percent, facilitating 9.7 billion transactions in 2015. Last year also saw a 10-percent increase in the company’s digital prescription transactions – a figure no doubt aided by state-based e-prescribing mandates.

Shamrock Solutions develops a cloud-based, automated EOB reconciliation tool for enterprise content management systems from the likes of Lexmark and Hyland.

Get Real Health adds the MyDirectives health crisis care-planning tool to its InstaPHR.


Technology

Translational Software develops a FHIR-based pharmacogenomics API to help providers, labs, and vendors create apps that can improve prescription ordering workflows, alert prescribers to potential interactions and adverse drug events, and suggest different medications.

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FormFast launches FormFast Capture, a paper-to-digital records conversion service that automatically archives forms within the EHR.

Champ Software adds Direct messaging capabilities from Secure Exchange Solutions to its Nightingale Notes EHR for community and public healthcare agencies, home health agencies, and schools of nursing.


Sales

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University Health Care System (GA) integrates Right Patient’s photo biometric patient identification system with its Epic EHR.

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The Bahamian Ministry of Health and the Public Hospitals Authority will install Allscripts Sunrise at its three hospitals and 100-plus clinics. The health system is embarking on a complete overhaul that includes upgrading existing facilities, building several new ones, and extending clinic hours.

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University of Utah Health Care implements Imprivata’s PatientSecure identification technology in hopes of reducing duplicate medical records and improving patient safety at its hospitals and clinics.

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Franciscan Alliance (IN) selects unified provider management services from Phynd Technologies.

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University Health Shreveport/Louisiana State University Health implement TelePreop’s telemedicine software to better coordinate pre- and post-operative care.


Research and Innovation

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A JAMIA study finds that patient data obtained from an HIE is available faster and is more frequently reviewed by clinicians than data obtained via fax or telephone. The study also suggests that access to HIE data reduced ER visit length by one hour, reduced the likelihood of admission by 2.4 percent, and reduced the average cost of care for the visit by $1200.

A Xerox survey of 761 insured consumers reveals that providers and payers don’t seem to give them enough credit when it comes to managing their own care. Fifty percent of those surveyed believe they take complete responsibility for their health, but only 6 percent of providers and payers agree. Adding insult to injury, 90 percent of healthcare professionals take a rather paternalistic attitude in their belief that consumers need their help and encouragement to prioritize healthy living, while only 55 percent of consumers concur. A similar disconnect was seen between consumer and provider/payer sentiment around comparison shopping for healthcare


Sponsor Updates

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  • The CoverMyMeds team contributed more than 45 new automated toys and modified 30 of those so that they can be used by kids with disabilities as part of a Replay for Kids workshop.
  • AdvancedMD will host its annual user’s conference October 11-13 in Salt Lake City.
  • Attendees share why they love AirWatch’s Connect Atlanta conference.
  • Besler Consulting and HCS will exhibit at the HFMA Region 3 Inaugural Summit August 21-23 in Wilkes-Barre, PA.
  • Meditech publishes a new case study, “Avera Health Reduces Sepsis Mortality with Help from Meditech’s EHR.”
  • FormFast offers the “Top 4 Reasons to Modernize Your Patient Access Department.”
  • Aprima showcases MACRA/MIPS readiness at its 2016 user conference.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 16, 2016 News 3 Comments

Monday Morning Update 8/15/16

August 14, 2016 News 4 Comments

Top News

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Bon Secours Health System (VA) notifies 665,000 patients that their information was freely discoverable on the Internet due to a mistake made by Phoenix-based revenue cycle optimization vendor R-C Healthcare Management.


Reader Comments

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From Skip O’Frenia: “Re: KLAS. A colleague of mine got this email a while back when he spoke with KLAS. Is KLAS so desperate for input that they have to bribe participants with dinner?” It also offers to pair up respondents with vendor executives, which would seem to be a no-no if you’re claiming impartiality and transparency. I’m really uncomfortable with the way KLAS – as a vendor – friendlies up to the other vendors that provide its profit in ways that provider participants don’t see. I’m also recalling that I challenged the KLAS folks in an interview years ago to submit their survey and analysis process for independent verification of statistical validity and that hasn’t happened.

From Nice Threads: “Re: balance billing. I don’t remember seeing this on HIStalk.” A Virginia judge takes exception with a for-profit hospital that made a heart attack patient sign a financial responsibility agreement in the ED. The hospital billed $111,000 for a two-day stay and stent surgery. His insurance covered only $27,000 since the ambulance took him to a hospital that was not in his insurance network, so the hospital demanded that the patient pay the non-discounted difference based on its charge master prices. The judge said the contract was not binding, the hospital’s refusal to disclose its CDM pricing made them guilty of withholding a crucial contract element, and that a hospital willing to accept an insurance company’s payment in full should not then go after the patient for even more money. The judge ruled that the patient owed only another $500 to cover the value of the care he received. His attorney says it’s the first time balance billing has been challenged in court and his firm will go after other hospitals since secret CDM rates are just bargaining chips used to extract payment from individual patients.


HIStalk Announcements and Requests

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Two-thirds of poll respondents expect hospital and medical practice consolidation to harm rather than help cost and quality. New poll to your right or here: what is your reaction when reading about the expensive campuses of Cerner and Epic? (or any other vendor with comparable offices, assuming of course there are others).


Last Week’s Most Interesting News

  • Karen DeSalvo, MD, MPH steps down as National Coordinator to focus full time on her job as HHS Assistant Secretary for Health, with Principal Deputy National Coordinator Vindell Washington, MD taking over as National Coordinator.
  • CPSI announces poor quarterly results, acknowledging during the earnings call that Cerner’s hosting services has made it a small-hospital competitor but discounting Athenahealth’s claims of growing small-hospital inpatient momentum.
  • Apple publishes several healthcare-related patents as CEO Tim Cook makes unspecific but firm commitments to expand the company’s healthcare offerings.
  • Press Ganey sells itself to a Swedish private equity firm for $2.35 billion.
  • The FDA issues draft guidance on when medical device manufacturers must file for new 510(k) approval, specifically excluding security-related software updates.
  • Newkirk Products, which prints customer ID cards for several insurance companies, announces that hackers breached its systems and thus exposed the information of 3.3 cardholders.

Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.

Our “summer doldrums” webinar services sale ends Labor Day, September 5. Thanks to the several companies who have signed up for the always-busy fall webinar season.


Acquisitions, Funding, Business, and Stock

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Analytics vendor Innovaccer, which offers products for healthcare and other segments, raises $15.6 million in a Series A funding round.

Cerner Chairman and CEO Neal Patterson cashes in stock options going all the way back to 1995, collecting $50 million and netting $27 million after costs and taxes. Experts say holding options for longer than 10 years is almost unheard of and Cerner doesn’t offer options with that long of a term now, but that arrangement back in the 1990s was apparently intended to keep Patterson on board. President Zane Burke also sold shares worth $10 million last week.


People

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Brian Moyer (Gaffey Healthcare) is named CEO of the Nashville Technology Council.

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Jess Jacobs, patient advocate and director of innovation labs at Aetna, died Saturday.


Announcements and Implementations

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The US Navy recognizes the IT departments of Naval Hospital Bremerton (WA) and Naval Hospital Oak Harbor (WA) for their preliminary work in preparing infrastructure for the implementation of MHS Genesis, the Department of Defense’s Cerner EHR project.

Health engagement solutions vendor StayWell chooses Validic for integration of digital health services and apps.


Privacy and Security

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Athens Orthopedic Clinic (GA), which refused to pay the extortion demands of hacker The Dark Overlord after the records of 200,000 of its patients were stolen, says it can’t afford to provide free credit monitoring for those patients. The clinic’s CEO said in a statement, “We truly regret that we are unable to do so, as we are not able spend the many millions of dollars it would cost us to pay for credit monitoring for nearly 200,000 patients and keep Athens Orthopedic as a viable business. I recognize and am truly sorry for the position this puts our patients in.” The clinic also states that the breach occurred when the hacker used the log-in credentials of an unnamed HIM contractor.

From DataBreaches.net:

  • Valley Anesthesia and Pain Consultants (AZ) notifies nearly 900,000 patients plus all present and former employees that its systems were breached by a hacker.
  • Three breaches by The Dark Overlord are published by HHS, although with different counts of the individuals whose information was compromised. The practices and patient counts are Midwest Orthopedic Pain and Spine (29,000), Athens Orthopedic Clinic (201,000), and Prosthetic & Orthotic Care, Inc. (23,000).
  • A medical practice in England is fined $52,000 for giving information about a female patient to her estranged partner.

Technology

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Fitbit drops support for synching its fitness tracking data with MIcrosoft HealthVault. I had forgotten that HealthVault even exists and maybe Microsoft did too since its most recent app update was in January 2016. 


Other

Partners HealthCare (MA) loses $33 million in its most recent quarter, fueled by $24 million in costs to prepare for a nurses’ strike that was averted, expenses of its $1.2 billion Epic project, moving employees to a new headquarters building, and losses in its insurance arm.

Here’s Part 2 of the “Rating the Ratings” series from Vince and Elise. It contains a nice nod to the pioneering market analysis businesses created by Sheldon Dorenfest and Ron Johnson all the way through touching on KLAS and Black Book.

I had to read Weird News Andy’s headline carefully to get his pun: “The quality? Fair.” Scientists modify a $40 cotton candy machine they got from Target to create artificial capillaries, possibly paving the way to one day creating artificial organs on a 3-D printer.


Sponsor Updates

  • Tierpoint will exhibit at the 2016 Tech Coast Conference August 17 in Jacksonville, FL.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 14, 2016 News 4 Comments

News 8/12/16

August 11, 2016 News 3 Comments

Top News

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Karen DeSalvo, MD, MPH has resigned as National Coordinator, with her last day being Friday. She will be replaced by Principal Deputy National Coordinator Vindell Washington, MD, who joined ONC in January 2016.

DeSalvo will continue in her full-time role as Assistant Secretary for Health.


Reader Comments

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From HIT enthusiast: “Re: Anthelio Healthcare. Acquired by France-based ATOS in a private sale this week.” Unverified. I reached out to the company but haven’t heard back.

From Anointee: “Re: HSM. Have you heard how much Huron Consulting paid to acquire it?” I have not heard. Reports are welcome.

From One Mississippi: “Re: rating the ratings. While working on my masters, I had a class in surveying and research. The class was mostly automotive folks since it was in metro Detroit. The professor brought up KLAS as an example of a horrible surveyor. Their margin of error is huge since participants engage for a variety of unscientific reasons. He said, ‘Research should be conducted for research purposes only,’ while KLAS does research to meet pre-determined criteria for their vendor customers.”


HIStalk Announcements and Requests

Grammar peeves: saying “less” instead of “fewer” when referring to something that has a discrete quantity. A hospital does not have less nurses, although it might well have fewer nurses. I’m also annoyed by “should of” instead of “should have” and “6 a.m. in the morning.” I’m also alarmed at the increasingly common practice of starting a sentence with “So” like the author is telling an overly descriptive tale (“So I walk into this bar …”) I immediately stop reading when I see that.

This week on HIStalk Practice: Justin Barnes brings readers up to speed on life after Greenway, plus offers his take on how the new administration will handle health IT. Pathway Health adds Virtual Health PHM technology to its consulting services for the post-acute care market. Kinsa hopes its smart thermometer tech will help identify Zika Virus hot spots in Rio. PrecisionBI develops ACO module for TouchWorks users. MyHealthDirect integrates online appointment scheduling with Microsoft Office 365. Community Care Collaborative selects Vital Data Technology’s case management, care coordination tools. Navicure CEO Jim Denny offers advice to practices looking to get an analytics program off the ground. Government initiatives to combat the opioid epidemic take center stage this week.


Webinars

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Plymouth Meeting, PA-based Accolade, which engages health plan members to encourage them to make cost-effective healthcare decisions, raises $70 million, increasing its total to $160 million.

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CPSI announces Q2 results: revenue up 45 percent, EPS $0.15 vs. $0.52. The company blames the poor results on hospitals taking longer to make decisions as well as lower add-on sales. Share price gapped down on the news and have dropped 37 percent in the past year. From the earnings call:

  • The company will no longer provide earnings and revenue guidance due to variability in subscription vs. license sales and challenges in forecasting the contribution of Healthland, which it acquired in November 2015 for $250 million.
  • Chairman David Dye said in the earnings call that traditional competitors have largely abandoned the community hospital EHR market and new entrants have fizzled.
  • Dye adds that Athenahealth’s claims of displacing incumbent vendors, including CPSI, with the former RazorInsights system reflects their hard-selling of contracts with no money down and a 90-day out clause, meaning the hospital may never even go live, adding that only one Evident customer has gone live on Athenahealth while CPSI has replaced Athenahealth at two sites.
  • Dye acknowledges that Athenahealth’s prices are lower and the company could become a formidable inpatient competitor, but adds that of the 23 RazorInsights hospitals that attested for Meaningful Use, three have moved to CPSI, another signed with CPSI this week, three have closed, and another three are converting to another non-CPSI system.
  • Dye says that CPSI rarely faces off against Epic, but Cerner’s hosting services and price reductions have allowed it to sell to even the smallest hospitals in competing with CPSI.

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Predictive analytics vendor CareSkore raises $4.3 million in its initial funding round. The company’s product analyzes EHR inpatient data to assess a patient’s clinical and financial risk.

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NantHealth announces Q2 results: revenue up 167 percent, adjusted EPS –$0.15. Shares are up around  8 percent since the announcement, but are still down 42 percent from their first-day close following the company’s June 2016 IPO.


Sales

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In Canada, Joseph Brant Hospital will implement Orion Health’s Rhapsody Integration Engine.


People

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Medicomp Systems promotes Jason Valore to GM of Asia/EMEA.


Announcements and Implementations

The HIMSS-SIIM Enterprise Imaging Workgroup publishes a white paper covering enterprise viewers, the fifth in a series that will be published in the Journal of Digital Imaging.

Forward Health Group and Leavitt Partners will collaborate to support practices and payers participating in CMC’s CPC+ payment initiative.


Government and Politics

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The VA issues an RFI for change management services related to its potential implementation of a commercial EHR product, with the VA indicating that it is especially interested in companies with prime contractor experience in large EHR conversions. Areas of interest include governance, change management, go-live planning, business continuity planning, testing, patient safety, cybersecurity, and interoperability.


Privacy and Security

From DataBreaches.net: a Virginia dermatology practice notifies 13,000 patients that their information was exposed when it fell victim to a ransomware attack. The practice’s statement did not say if it paid the ransom.


Technology

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Apple publishes another health-related patent, this one for a wearable ECG monitor.

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In other Apple news, the company rehires Evan Doll, who left his Apple iPhone software development job in 2009 to co-found the Flipboard magazine reading app, to develop healthcare-related software.


Other

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A Wall Street Journal report notes the 10-fold increase in Medicare payments for tests administered in physician offices over the past two years, although the total is still relatively paltry at $16.7 million. Four of the 10 fastest-growing Medicare service costs involve tests run on new in-office devices that the physician can bill for directly rather than referring them out. Examples include a sweat test device and the TearLab tear osmolarity test for dry eyes, which one “Accredited Dry Eye Center” ophthalmologist ran on 84 percent of his Medicare patients in 2014 for payment of $131,000.

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Forbes names Epic’s Judy Faulkner as one of the world’s five richest women in technology, estimating the value of her company ownership at $2.7 billion.

A NEJM op-ed piece by a medical school professor says the hospitalist model is good for hospitals, but unproven when it comes to patients and physicians as it diminishes the physician-patient relationship, introduces coordination challenges, and puts patients in the awkward position of having to trust someone they’ve never meet in times of critical need. It also notes that hospitalists who never see outpatients don’t understand what happens outside the hospital and thus can’t serve as advocates for comprehensive care. The author wonders how physician knowledge sharing and collegiality will suffer as the doctors’ lounge is “depopulated” as inpatient and outpatient physicians stick to their respective turfs. It also notes that hospitals market themselves as being more important than relationships with individual physicians but community engagement is compromised by the reduced role of community-based doctors. The article concludes that “medicine can be practiced without hospitals, but hospitals cannot function without physicians … the hospital itself is ultimately a tool … without which patients can still be given care.”

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Harvard-based Herald Health will pilot its customizable clinical alerting system at Brigham and Women’s Hospital, integrating with Epic to allow doctors to specify the conditions under which they want to be notified about new results.

An article in The Atlantic says people who go into cardiac arrest might fare better in a casino or on an airplane than in a hospital, where studies show that only two-thirds of providers would notice that a patient is not breathing and without a pulse. Laypeople are more likely to start resuscitation immediately, while clinicians spend time analyzing heart monitors or thinking about drugs to administer instead of starting compressions. The article mentions an algorithm developed by University of Chicago Medicine that analyzes vital signs in real time to predict which patients are likely to have cardiac arrest in the next 24 hours.

An MGMA survey finds that physician-owned multispecialty practices spent $32,500 per full-time doctor on IT in 2015.

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Researchers looking at food and exercise studies whose results conflict (are coffee and flossing good or bad?) say most of them contain invalid conclusions or are not reproducible because patients don’t provide good information and the large number of data element possibilities for diet, exercise, and health outcomes can be used to prove almost any desired point.  Some experts say that it’s a waste of time to conduct lifestyle studies because they are full of problems and they almost never prove anything useful.

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I guess this counts as tele-romance (or is it tele-cardiology?) A company launches a ring ($600 per pair for the basic model) that when tapped, connects to a love one’s counterpart ring via Bluetooth and smartphone to allow feeling each other’s heartbeat in real time. My initial reactions: (a) it’s huge; (b) it’s pointless given that the same smartphone it requires can already send text messages, voice calls, or video for free; (c) it’s yet another gadget that requires regular charging; (d) suspicions might be raised if the heart rate of the “working late” partner suddenly increases; and (e) someone’s going to panic when it can’t connect to the other person and they assume the worst.


Sponsor Updates

  • HCI Group offers a Jaguars vs. Packers weekend event September 9-11 in Jacksonville, FL for Epic-certified consultants that includes an open house, happy hour, a beach day, and a pre-game tailgate.
  • Twenty Meditech hospitals receive five-star ratings from CMS.
  • Navicure will exhibit at the Azalea Health Leaders Summit August 18-20 in Atlanta.
  • Netsmart will exhibit at the Mental Health Corp. of America Summer Conference August 16 in Portland.
  • Experian Health will exhibit at Florida AAHAM August 17-19 in Clearwater Beach, FL.
  • Patientco will sponsor the Decatur BBQ & Bluegrass Festival August 13 in Decatur, GA.
  • PatientMatters will exhibit at the HFMA Arkansas Summer Institute August 17-19 in Hot Springs.
  • SK&A publishes a complimentary report, “Top 25 Integrated Health Systems.”

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 11, 2016 News 3 Comments

Morning Headlines 8/10/16

August 9, 2016 News No Comments

Playing The Long Game Inside Tim Cook’s Apple

FastCompany interviews Apple CEO Tim Cook following a year in which the company saw 13 percent declines in revenue and 16 percent declines in iPhone sales. He remarks "We’ve gotten into the health arena and we started looking at wellness, that took us to pulling a string to thinking about research, pulling that string a little further took us to some patient-care stuff, and that pulled a string that’s taking us into some other stuff. When you look at most of the solutions, whether it’s devices, or things coming up out of Big Pharma, first and foremost, they are done to get the reimbursement, not thinking about what helps the patient. So if you don’t care about reimbursement, which we have the privilege of doing, that may even make the smartphone market look small."

FDA Outlines When New Clearances Are Needed for Existing Devices

The FDA moves to streamline cybersecurity related software updates for medical devices by explicitly stating that these types of software updates do not require new clearances.

Governor Wolf Announces Cerner Corporation Expansion to Create 250 New Jobs

Cerner will invest $75 million in facility improvements and add 250 new jobs at the former Siemens’ offices it has acquired.

Security flaw may be responsible for Laurel clinic data breach

A cybersecurity researcher who discovered that patient data belonging to Jefferson Medical Associates (MS) was openly available on the Internet is called a criminal by the hospital after he quietly informed them of the security flaw in their system.

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August 9, 2016 News No Comments

News 8/10/16

August 9, 2016 News 6 Comments

Top News

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Apple CEO Tim Cook speaks about the company’s healthcare aspirations, which he shared while literally leaving the room from a Fast Company interview focusing on whether Apple has stagnated:

We’ve gotten into the health arena. We started looking at wellness. That took us to pulling a string to thinking about research. Pulling that string a little further took us to some patient care stuff. That pulled a string that’s taking us into some other stuff. When you look at most of the solutions — whether it’s devices or things coming up out of big pharma — first and foremost, they are done to get the reimbursement, not thinking about what helps the patient. If you don’t care about reimbursement, which we have the privilege of doing, that may even make the smartphone market look small.

In a possibly related rumor, a Taiwan newspaper says Apple is finalizing suppliers for a new 2017 healthcare product that will capture the heart rate, blood sugar, and other information of users. The newspaper says the product will use new iPhone health sensors as well as Apple’s pressure-sensing technology.


Reader Comments

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From Limber Lob: “Re: cost of Epic’s campus. At a User Group Meeting a couple of years ago, Epic founder and CEO Judy Faulkner showed a pie chart of Epic’s costs: 80 percent people, 10 percent buildings, and 10 percent everything else. It would be interesting to see corresponding numbers for other EHR industry players.” Unverified.

From The Stygian Gigawatt: “Re: HIStalk. You run too many unverified rumors.” My position on running reader-provided rumors is thus:

  • Rumors are like HIMSS hallway conversations except I’m filtering out some of the blatantly suspicious ones. Readers are free to read them or ignore them.
  • Reader-reported rumors are often accurate, even if inexact (a company had layoffs, but in smaller numbers than the rumor suggested).
  • Sometimes rumors I run force the hand of companies to publicly admit that they’ve done something they aren’t especially proud of.
  • I allow anyone to confirm or deny unverified rumors and will give those responses the same prominence as the original item.
  • Readers who don’t like reading rumors are massively outnumbered by those who do, according to responses to my annual reader survey.
  • Everybody likes rumors until I run something about their company. That’s when I get indignant emails lecturing me about the sudden need for responsible journalism.
  • HIStalk isn’t for everyone and I’m not offended when someone chooses not to read it. There are no teams, corporate overlords, or committees to pretty it up or dumb it down – it’s just me sitting in a spare bedroom. On the other hand, I am happy and frankly shocked that around 50,000 people do read it and I feel a lot of responsibility toward them. My goal from Day 1 (in June 2003) has been to make readers think and rumors help do that.

From The PACS Designer: “Re: ICD-10 decimal places. As we approach the launch of ICD-10 Procedure Codes (ICD-10-PCS) on October 1, thought it would be a good time to discuss some short cuts used previously in ICD-9-CM Clinical Modifications. Removing decimal places should be eliminated for ICD-10-CM as a practice when the Procedure Codes begin being used by institutions. ICD-10-CM uses decimal places and ICD-10-PCS does not use them. Granted, legacy data parameters still need to be mined for the missing decimal place data parameters, but future mining and error reductions should be top priority for everyone to be successful with the new combined coding scheme for both CM and PCS.”


HIStalk Announcements and Requests

I don’t like seeing companies whose entire executive roster is mostly made up of white men. Now I’m questioning another phenomenon I see a lot: American companies whose leadership team is nearly all men of Indian origin. Is that an positive example of diversity or a negative example of the lack of it?

I was having my teeth cleaned today and the hygienist recommend some sort of quick scaling procedure that my basic dental insurance doesn’t cover. She offered to charge me just the discounted price the insurance company would have paid, which I liked, but of course I was wondering as a patient whether I really needed the procedure at all (and all I got for my $144 was a few extra hygienist minutes of scraping around). My post-visit conclusion was that medical and dental practices make a lot of money turning routine maintenance work into an expected healthcare standard and then turning the actual work over to lower-licensed or even unlicensed employees who crank out the billables with no owner involvement. Dermatologists, for example, have figured out that they can make a lot of money selling super-expensive cosmetics, Botox injections, and aesthetic services, all of which require only the dermatologist’s presence, not involvement. American healthcare is bizarre.

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We provided two iPads in funding the DonorsChoose grant request of Ms. D in Texas, who says her students have become more engaged and can’t wait to do practice work on the iPads. I’m sorry to report that this is the last set of classroom photos I have since my last round of DonorsChoose funding was back around HIMSS time when I ran out of money, but I have another really large corporate donation that I’m ready to put to work. That will give me more teacher reports and pictures to share.


Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketcham, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

August 24 (Wednesday) 1:00 ET. “Surviving the OCR Cybersecurity & Privacy Pre-Audit: Are You Truly Prepared?” Sponsored by HIStalk. Presenter: John Gomez, CEO, Sensato. Many healthcare organizations are not prepared for an OCR pre-audit of their privacy and security policies. This webinar will provide a roadmap, tools, and tactics that will help balance policies and budgets in adopting an OCR-friendly strategy that will allow passing with flying colors.


Acquisitions, Funding, Business, and Stock

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Virtual visit provider Aligned TeleHealth raises $12 million in Series A funding.

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Australia-based startup Brontech creates Cyph MD, a blockchain-powered patient information exchange platform that will work across countries.

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HealthStream acquires credentialing and privileging solutions vendor Morrissey Associates for $48 million in cash.

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Press Ganey Holdings has reached a deal to sell itself to a Sweden-based private equity firm for $2.35 billion. The company’s May 2015 IPO raised $233 million. Shares have risen 27 percent in the past 12 months. CEO Patrick Ryan, who joined the company in 2012, owns shares worth $37 million.

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Cerner will add 250 jobs and spend $75 million on facility upgrades at the former Siemens Medical Solutions Health Services offices in Malvern, PA.


Sales

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Memorial Hermann Health System (TX) chooses Valence Health to support the Medicaid health plan it is acquiring from Molina Healthcare.


People

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Netsmart hires Dawn Iddings (Garmin) as SVP/GM of its home care systems business.


Announcements and Implementations

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Stanford Medicine (CA) will develop its clinical genomics service using Google Could Platform for analytics.

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EHR/PM solutions vendor WRS Health adds electronic prior authorization functionality from CoverMyMeds to its EHR workflow.

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Biometric  authentication solutions vendor EyeLock announces an iris recognition technology that works from two feet away, through glasses, and in daylight.

National Institutes of Health will use the clinical genomics solution of Allscripts-owned 2bPrecise as an early adopter, integrating genomic information into its Sunrise EHR.

PatientPing will work on a data-sharing initiative with UMass Memorial Health Care (MA). 


Government and Politics

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An HHS OIG report finds that Arizona overpaid $14.8 million in Medicaid EHR incentives to hospitals. The state sent $219 million to Medicaid EHR users, of which 70 hospitals were hospitals that received $151 million. OIG suggests that the state repay the federal government, educate hospitals on how to calculate incentive payments, and review the documentation those hospitals to make sure they calculated correctly. Arizona reviewed OIG’s report and disagreed, saying hospitals provided OIG with different cost reporting data than the state used.

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The FDA seeks guidance on a new draft report that outlines when medical device vendors must obtain new 510(k) pre-market clearance following a software change. The proposed regulations would require device vendors to submit their product for safety and effectiveness review if the change involves either of those attributes, while those software updates that address cybersecurity only would not require new FDA approval.


Privacy and Security

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A hobbyist cybersecurity researcher who has warned several companies about flaws he found in their online security notifies Jefferson Medical Associates (MS) that their patient information is openly visible on the Internet via an unsecured database. The medical group shoots the messenger in having its legal counsel announce that he “accessed the information without our permission,” which of course is the whole point of nicely letting them know. They call his findings “criminal activity” and that he “unlawfully accessed” one of its databases, which is absurd since he didn’t do anything with the unsecured data he found. The practice also haughtily announces that it was already using an outside security contractor who concludes that, “Other than this one place that this individual found to get in, everything is secure.” I guess companies show indignation rather than appreciation since their screw-up requires reporting the incident to OCR and they have to throw someone under the bus to avoid looking stupid to the locals.


Other

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Telemedicine remains illegal in technology-obsessed South Korea after legalization efforts fail due to the opposition of medical professionals. Residents also fear that only the wealthy will be able to afford telemedicine, that their data could be exposed in breaches, and that insurance companies might use the information to discriminate against them. The country’s telephone company shut down its e-prescribing program last year after charges that it had sold prescription information to pharmacies. The Korean Medical Association refuses to participate in telemedicine trial projects and in 2014 went on a one-day strike to protest planned introduction of telemedicine and for-profit hospitals.

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Bruce Friedman, MD of Lab Soft News questions how conferences handle potential conflicts of interest in their selection of speakers, that discussion triggered by the AACC’s inclusion of Theranos CEO Elizabeth Holmes at its recent conference:

For me, the favoritism that the AACC leadership and planners of the annual meeting have shown toward Holmes is inexplicable. Although the incentive for the Holmes invitation could be attributed solely toward stimulating registration for the annual meeting … it’s possible that some member(s) of the organization may have had some "special" relationship with Theranos or that Theranos provided some financial remuneration to the AACC to pave the way for the Holmes invitation. I have no idea whether this is a the case, but the comments cited above do raise the question of what constitutes conflict-of-interest (COI) for members of professional societies when they participate in the selection of speakers for a conference.

A fascinating New York Times article describes what it’s like to be claustrophobic in the subway- and elevator-filled New York City.

People complain that Epic’s campus is unnecessarily lavish considering it was paid for by non-profit hospitals, so then there’s this: an investigation finds that the VA has 167 interior designers on its staff.


Sponsor Updates

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  • Aprima customers make over 150 blankets for the Children’s Medical Center in Dallas at its annual users conference.
  • GE Healthcare looks at how its Centricity technology is impacting Olympic athletes in Rio.
  • Healthgrades releases a new white paper, “How Better Information and Stronger Platforms Build Trust and Improve Healthcare for Consumers and Physicians.”
  • The Radicati Group recognizes AirWatch as a leader in its market quadrant for EMM.
  • Besler Consulting releases a new podcast, “The challenges of hospital and physician alignment.”
  • Boston Software Systems releases a new podcast, “Automating Medicare Patient Account Verification.”
  • The Nashville Business Journal names Cumberland Consulting Group to its 2016 Fast 50 honorees.
  • The Dallas Business Journal runs “Three Questions with … Michael Nissenbaum, CEO of Aprima Medical Software.”

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 9, 2016 News 6 Comments

Monday Morning Update 8/8/16

August 7, 2016 News 18 Comments

Top News

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Hackers breach the servers of Newkirk Products, which issues BlueCross and BlueShield insurance cards in several states, exposing the information contained on the cards of 3.3 million people. This will be one of the largest breaches ever, although the information stolen is not extensive.

Newkirk was acquired in 2011 by IT outsourcer and consulting firm DST, which sold its customer communications business to Broadridge Financial Solutions for $410 million just a few weeks ago.


Reader Comments

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From Jett Cloud: “Re: Epic. I just returned from training and was shocked by the amount of activity that has nothing to do with healthcare, software, or any professional endeavor. There were constantly people playing games outside, sports, Pokemon Go, or similar things. As part of an organization that’s struggled financially and is really stretching to afford Epic, I’m a bit disgusted by the physical lavishness of the campus.” Epic people put in a lot of hours, so I wouldn’t worry that the tiny percentage of its 10,000 employees you saw playing around means they don’t work plenty hard. Most of them don’t even go out for lunch. They’re also mostly in their mid-20s, so just be amazed that despite being the offspring of hovering, overly indulgent parents they show up and get stuff done in what is the first real job many of them have had. I agree that Epic’s campus is unnecessarily extravagant, it’s part of the company’s culture but nobody put a gun to the head of customers to sign those gazillion-dollar Epic contracts that pay for it. At least both customers and Epic employees can enjoy the orchestrated whimsy instead of just the company’s executives – it’s Mahogany Row and reserved parking spots that annoy me. At one of my previous health system employers, we had to keep reminding our executives not to go off script at employee meetings and talk about their reserved parking lots, plush offices, company-paid cars, travel budgets, and big bonuses – they would genuinely forget that those in the room were working for no perks or bonuses, just a paycheck.


HIStalk Announcements and Requests

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Poll respondents were fairly evenly split on whether CMS’s new hospital star rating system has value. Furydelabongo says it’s at least a good starting point even though lower-rated hospitals are predictably shooting the messenger. Mobile Man agrees that if you want healthcare to run like a business, this is how business works. Cosmos disagrees, saying hospitals are too complex to be rated by a single rating, and Michael Murphy explains further that the rating doesn’t reflect procedure volume.

New poll to your right or here: will the cost and quality impact of hospital and medical practice consolidation be good or bad? Vote and then click the poll’s Comments link to explain why.

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We funded the DonorsChoose grant request of Mr. G in Wisconsin, who asked for two tablets and a programmable robot. He reports, “As many of our students are new to the field of computer science, these materials have helped to inspire them to build a strong foundation of programming knowledge as they enthusiastically dive into the content that is being taught, and seek out opportunities to help Dash and Dot complete new challenges. The pair of robots have also been a way to illustrate programming concepts that would otherwise be confined to a computer screen. For many students, this opportunity to observe and interact with the robots is key to mastering these programming skills. Finally, the robots and tablets have served as an excellent incentive to encourage positive behaviors in the classroom.”

Thanks to the following sponsors, new and renewing, that recently supported HIStalk, HIStalk Practice, and HIStalk Connect. Click a logo for more information.

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Last Week’s Most Interesting News

  • Advocate Health Care Network pays $5.55 million to settle HIPAA charges following an OCR investigation of three 2013 breaches in just a few weeks.
  • Cerner dismisses Athenahealth’s efforts to penetrate the inpatient market in its earnings call.
  • Banner Health (AZ) notifies 3.7 million people that their information was exposed in a breach of its food and beverage systems in one of the largest healthcare breaches ever.
  • Theranos CEO Elizabeth Holmes didn’t address any of the company’s business-threatening issues in her presentation to the American Association for Clinical Chemistry and instead uses her podium time to pitch new blood analyzer hardware that has not yet been released or approved by the FDA.
  • The FTC reverses an earlier decision to drop data security charges against LabMD.
  • Apple publishes a patent that would allow iPhone users to connect with a physician, transmit their HealthKit-collected information, and then initiate a telemedicine session.

Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketcham, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Outsourcer Cognizant Technology guides revenue and profit lower due to Brexit, banking, and US healthcare consolidation and spending cutbacks.

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Honor, which matches seniors to home caregivers, raises $42 million, increasing its total to $62 million. One of its VC investors said his firm learned their lesson with Oscar Health, and unlike Oscar, Honor doesn’t just offer online matching – the company remains the intermediary with the user as its customer. It keeps in touch with families with its own app that also populates notes that each assigned caregiver can review. The company also offers a wellness check visit in which observational data is sent back to the user’s doctor. Services are offered only in the Bay Area and Los Angeles, but an expansion to Dallas is planned.

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From the Allscripts conference call:

  • Sales increased 39 percent for the quarter, or 22 percent without the contribution of the acquired Netsmart.
  • The company added one new Sunrise customer.
  • Allscripts expects to sell more consulting services after implementation of the “staggeringly large” number of MACRA and QPP reporting requirements.
  • The company responded to an analyst’s question about how much revenue Northwell Health contributes to the total, with the answer being a single-digit percentage.

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Caradigm provided this response to FlyOnTheWall’s rumor report that I ran Friday in which he said the company let 30 percent of its workforce go this past Wednesday:

Since Neal Singh was named CEO in April 2016, he has worked with Caradigm’s senior leadership team to drive our mission of accelerating the healthcare revolution with innovative solutions to promote better care, smarter spending and healthier people. In keeping with its mission, Caradigm is proactively reorganizing to provide clear accountabilities and streamline efforts to improve teamwork, drive simplicity and deliver quicker results – in order to better serve its customers. Caradigm has reorganized Product teams by key solution focus, with the aim of reducing its customers’ total cost of ownership and reducing time to go-live. Its Services organization has been reorganized to focus exclusively on customer implementations, product support, and driving the relationship and partnership experience that customers have with Caradigm. And in recognition of the fact that customers require deep clinical and technical support and expertise through their lifecycle, Caradigm has expanded the charter of the Care Transformation team. These changes required Caradigm to make difficult layoff decisions. The new organization will put Caradigm on a path for innovation to better support healthcare initiatives and enhance its customers’ experiences. Employees who had their positions eliminated have received both severance and resources to help them with their transition. Caradigm is not disclosing further details about the layoffs.



Privacy and Security

Marin Medical Practices Concepts, a California physician billing and EHR services company, pays a hacker’s unspecified ransomware demands regain access to its data. The company’s medical practice customers, which include the county’s public health clinics, had been unable to access their EHRs for a week.

More breach news from DataBreaches.net:

  • Carle Hospital announces that an unnamed vendor placed files containing the information of 1,185 patients on its procurement document sharing site, unaware that other vendors could also view the information.
  • Nordic Consulting notifies New Hampshire’s attorney general that one of its HR employees emailed current and former employees who were affected by a previous data breach to remind them to sign up for identity theft protection, but inadvertently attached a worksheet containing the demographic and patient information of employees covered by Nordic’s health insurance.
  • Athens Orthopedic Clinic (GA) confirms that hacker The Dark Overlord has placed patient information from its breached system for sale on the Dark Web after the clinic declined to pay $335,000 to keep their records private. The Dark Overlord claims to have already sold the information of at least 5,000 of the 400,000 patients contained in the database he downloaded. He made a good business case to the clinic in pricing his services competitively with the alternative since just offering credit monitoring protection will cost more than his price.

Technology

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Mayo Clinic researchers will climb Africa’s 20,000-foot high Mount Kilimanjaro this week, monitored by sensors from Philips that will help them understand the oxygen deprivation that occurs during both mountain climbing and heart attacks. A drug company is footing the bill.

Apple joins the “bug bounty” movement in which it will pay outside hackers who find and report security flaws in its products. The company will pay $50,000 for bug reports that involve gaining access to iCloud data.


Other

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A New York Times article ponders whether it makes sense for hospitals to include a “did we control your pain” question on their patient satisfaction survey that might encourage doctors to over-prescribe the narcotic drugs that already have led a big chunk of America into addiction. Doctors say patients demand specific drugs and use their satisfaction surveys to retaliate if they don’t get them, cutting into the paychecks of the medical staff whose compensation is partly driven by those satisfaction scores.

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A study finds that heavy, detailed media coverage of mass shootings causes more gun violence almost immediately afterward, as would-be mass killers see the fame earned by the shooter. The researchers suggests following the “Don’t Name Them” campaign in which mass murderers are deprived of their moment in the limelight by not publishing their names, photos, writings, and details about their past. That would be a fantastic idea except for the sorry state of “eyeballs at all costs” American journalism, where indeed if it bleeds it leads and no amount of public goodwill can offset those Internet page views.

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A lawyer credits the autopilot feature of his Tesla Model X for saving his life when he has pulmonary embolism while driving and instructs the Tesla to take him 20 miles to the hospital ED. He’s still not sure that he shouldn’t have called an ambulance instead, but says he figured he could get to the ED faster on his own. Pricing for the Model X starts at $80,000, probably about the cost of his ED visit.

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NPR profiles iNaturalist, a social network for wildlife in which users post photos of animals they’ve seen and share them with other to identify them in a form of gamification. At least one previously unknown species has been identified as a result.

Alameda County, CA replaces its long-time jail healthcare contractor after inmate deaths and allegations of poor care. One of its nurses cited inexperienced management and the implementation of new software that wastes clinician time.

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I don’t think I was aware of this: the Ragon Institute of MGH, MIT, and Harvard, which has been working in HIV/AIDS vaccine research since 2009, is also supporting Zika virus research. I hadn’t heard of the institute, which is funded via a $100 million commitment from InterSystems founder and billionaire Phillip “Terry” Ragon. 

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Drugmaker AbbVie tries to block introduction of a biosimilar drug that is a lower-priced competitor to Humira, which generates 60 percent of the company’s revenue. AbbVie has also filed new patents hoping to delay the entry of the new drug to the market. It’s a good reminder that the sole mission of drug companies is make profits for shareholders, not to perform societal good or to help patients. Companies by definition are not capable of having a collective conscience no matter how much their slick marketing suggests otherwise.

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Somerset, PA police arrest a man caught wandering the local hospital’s halls by a nursing supervisor. He was wearing a white coat and claiming to be a doctor in the IT department, which might have been more convincing if he hadn’t then asked her for directions to that department or responded, “Yeah, are you?” when she asked if he was a doctor. Todd Knisely then claimed to be testing the facility’s security for an online journal write-up. He might be telling the truth: Googling him turns up his alter ego (the not very creative “Shadow”) and Shadows [sic] Government, where he wrote up his planned social experiment. He also offers IT security services and website management. He says he wondered about the hospital’s security when he was a patient a year ago and found that he had free run of the place – including computers and paper patient records – since the hospital had no security officers on duty. Knisely (or is that Shadow?) says his legal research indicates that he broke no laws, an interpretation not shared by officers who locked him up for impersonation, theft by deception, and receiving stolen property.

Vince and Elise introduce their “Rating the Ratings” series and offer one last chance to providers who have read or contributed to a report from KLAS, Black Book, etc. to complete my survey for future installments.


Sponsor Updates

  • Experian Health will exhibit at the Illinois Rural Health Association Annual Education Conference August 10-11 in Effingham.
  • PatientMatters will exhibit at HFMA Arkansas: Summer Institute August 17-19 in Hot Springs.
  • The SSI Group will exhibit at the OASCA Annual Conference and Trade Show August 11-12 in Portland.
  • Stanson Health enables provider compliance with the PAMA imaging clinical decision support mandate.
  • VisionWare achieves Microsoft Gold Partner status.
  • Huron Consulting Group closes its acquisition of HSM Consulting.
  • ZirMed will host its 2016 User Group August 22-23 in Chicago.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates. Send news or rumors.
Contact us.

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August 7, 2016 News 18 Comments

News 8/5/16

August 4, 2016 News 2 Comments

Top News

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Advocate Health Care Network (IL) will pay $5.55 million to settle HIPAA charges involving three 2013 breaches in its medical group. OCR found that Advocate failed to perform risk assessments, didn’t limit access to its data center, and failed to encrypt a laptop that was stolen from an unlocked vehicle.

Advocate reported three breaches over just a few weeks in late 2013:

  • The theft of four desktops containing the PHI of 4 million people from an office building.
  • The breach of the network of business associate Blackhawk Consulting Group involving 2,000 patients.
  • The theft of an unencrypted containing the information of 2,000 patients.

Reader Comments

From Davadora: “Re: ER holiday shift coverage scam. My daughter was rushed to an in-network ED on Christmas morning. The doctor was not in in network and will not honor any discounts negotiated by my payer. A quick check finds that the provider accepts only one insurance and it’s not even a national one. Could it be a thing that doctors troll for holiday ER shifts to bill out of network?” It’s a patient-unfriendly healthcare system when doctors bill separately from the hospitals from which they provide services and where insurance companies penalize patients who don’t have a choice, leaving patients who by definition are unwell to sort it out instead of focusing on their own medical situation.

From FlyOnTheWall: “Re: Caradigm. Let 30 percent of their workforce go Wednesday.” Unverified. I’ve asked the company to comment but haven’t heard back.


HIStalk Announcements and Requests

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We funded the DonorsChoose grant request of Mrs. B from North Carolina, who asked for science activity tubs for her first graders. She reports, “The great thing about these kits is the simple fact that I can use them over and over for classes in the future. We are moving into landforms and characteristics of our Earth. It was great to get a solid foundation about what the Earth is made of. Thank you so much for supplying the funds needed to purchase the materials. I wish I could list everything we were able to do with them. Just know that your donation did not go to waste! You may have sparked a new generation of Earth Scientists.”

This week on HIStalk Practice: Anonymous administrator shares practice’s cybersecurity journey. Healthstar Physicians selects population health management services from Transcend. X-Ray Associates of New Mexico goes live on MedInformatix RIS. The nation’s second-largest school district pilots telemedicine technology. Astellas Pharma, Matter Chicago team up for cancer care innovation competition. Ohio launches $60 million+ CPC program. Stealth startup 98point6 raises $11 million. Nicole Hartung, MD of Minnesota Oncology shares best practices for engaging physicians in OCM-required care redesign.

This week on HIStalk Connect: PerfectServe CEO Terry Edwards weighs in on the Joint Commission’s waffling on texting of orders. Behavioral health company Big Health raises $12 million. Fitbit entices Adam Pelligrini away from Walgreens. IBeat secures $1.5 million.


Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketcham, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Video visit provider Teladoc reports Q2 results: revenue up 45 percent, EPS $0.38 vs. –$7.20, exceeding earnings expectations but falling short on revenue. TDOC shares dropped sharply on the announcement and have shed 47 percent since the company’s first-day IPO close in July 2015.

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Analytics vendor Inovalon reports Q2 results: revenue up 5 percent, adjusted EPS $0.14 vs. $0.18, meeting earnings expectations but falling short on revenue.  Shares dropped sharply Thursday and are down 25 percent in the past year, valuing the company at $2.25 billion.

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Allscripts reports Q2 results: revenue up 10 percent, EPS –$0.05 vs. $0.01, meeting earnings expectations but falling short on revenue.

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From the Cerner earnings call:

  • President Zane Burke reports that 34 percent of sales came from outside the Millennium client base, which he attributes to an active replacement market and success against Epic.
  • The HealtheIntent population health management solution has been purchased by more than 100 clients.
  • Burke says of Cerner’s small-hospital CommunityWorks service in apparently calling out Athenahealth, “A recent noteworthy win for CommunityWorks was the displacement of a failed attempted go-live by a cloud-based vendor that has been making a push in recent years to expand from the ambulatory market to hospitals. We have several active opportunities to displace this same competitor in both ambulatory and small-hospital settings, suggesting their approach of spending about three times as much on much sales and marketing as they do on research and development may not be the most effective approach for their clients.”
  • The company sold two PHM deals of over $5 million.
  • A new children’s hospital in Dubai was scheduled to implement Epic, but moved to Cerner because of the ITWorks IT management service.
  • CFO Mark Naughton says of clients who had already notified Siemens that they were dropping their systems before Cerner acquired the company, “Every one of those is still writing me their monthly check or owes me their monthly check for their contract duration, which can extend anywhere from three to five more years.”
  • Only 25 percent of customers have bought Revenue Cycle, which the company sees as an ongoing opportunity.

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In Australia, software vendor Global Health settles its lawsuits with SA Health over the health department’s continued use of its 1980-era Chiron patient management software as its last remaining user. SA Health will pay $3.8 million for a five-year license, about the same annual fee it was paying before Global Health refused to extend its support agreement in insisting that the product was dead. SA Health wants to keep using the system due to delays in the EPAS Allscripts Sunrise Clinical Manager rollout at Royal Adelaide Hospital.

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Elation Health, which offers a $299 per provider per month EHR, raises $15 million.


Sales

Wake Radiology (NC) chooses the Vitality IQ imaging practice management tools from Vital Images.

OptumCare signs a 10-year deal to deploy Allscripts Touchworks to its physician practices.


People

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Ray Wolf (Redirect Health) joins Lumeris as SVP of architecture and innovation.


Announcements and Implementations

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Peer60’s new report, “Health System Brand Reputation,” looks at which health systems C-level healthcare executives recognize most for quality, innovation, and overall brand reputation. Mayo Clinic and Kaiser Permanente scored highest on public presence, but Johns Hopkins and Cleveland Clinic have the best overall reputations.

Athenahealth alerts its Miami-area customers that 1,800 of their patients are at risk for Zika virus infection based on CDC guidelines, most of them at a single health care center. 

In Australia, SA Health wins a government innovation award for its use of healthcare integration technology from InterSystems.

IDS will incorporate SyTrue’s NLP OS natural language processing system into its Voice2Dox speech-powered clinical reporting platform.

The Sequoia Project validates ZeOmega’s Jive HIE Connect for use on the eHealth Exchange.


Privacy and Security

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Banner Health (AZ) notifies 3.7 million people that its food and beverage systems were breached by a hacker in June, exposing patient and credit card information.

A former clerk of Tampa General Hospital (FL) is sentenced to three years in prison for using the computer information of 644 patients to file false tax returns that earned her refunds totaling $77,000. She also sold some of the information to others.


Innovation and Research

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Drone delivery vendor Zipline announces plans to begin delivery of medical supplies to remote areas of Maryland, Nevada, and Washington within a year. The company’s 22-pound, GPS-directed drones can carry three pounds of blood products and supplies that hospitals order via text message, with delivery within 30 minutes by parachute drop.

A study finds that hospitals that send the most heart attack and heart failure patients to the ICU have lower quality and worse outcomes, suggesting that the purpose of ICUs is ill-defined and may be driven by non-clinical factors.


Other

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A NEJM opinion piece by Senator Elizabeth Warren (D-MA) on the contentious issue of requiring researchers to share their study data calls for more openness. She recommends:

  • Medical journals should require researchers to share the de-identified patient they used along with their article submission.
  • The government should enforce FDA’s requirement that researchers register their clinical trials via ClinicalTrials.gov.
  • Researchers should include their plans for sharing data when registering their study.
  • Clinical trial sponsors should mandate data-sharing in their contracts, with the grant recipient being responsible for covering the costs from their award.
  • The medical community should find ways to share results from failed trials, which can have significant scientific impact yet are rarely published. 

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Eastern Maine Healthcare Systems lays off 35 of the IT department’s 300 employees as the department tries to cut its budget by $3 million.  The department eliminated 43 jobs in 2014.

In England, Burton’s Queen’s Hospital takes six years to finally go live on an unnamed, $2 million patient records system.

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GE CEO Jeff Immelt makes some refreshingly frank comments in an interview with Vanity Fair:

  • He says the company’s diversification strategy made sense in the 1980s and 1990s when GDP growth was 4 percent, but now, “If I would go out today and say, ‘Guess what? I have a great idea. We’re going to buy a media company,’ I’d get shot. Or if I were to say to you, ‘Hey, look, I was really great at picking jet engines and picking TV shows’—that’s complete bull, really.”
  • He says GE will apply Internet of Things information to improve industrial operations in ways software companies can’t.
  • Immelt says every new GE employee will “learn to code …  whether they join in finance or IT or marketing, they’re going to code.” He’s hoping to create programming and data scientist jobs for employees who have an associate’s degree only.
  • Asked about GE’s succession planning, he says, “In some ways, we are working on succession all the time. You don’t become CEO for what you know. You become CEO for how fast we think you can learn. There’s a whole bunch of things that go into it. How fast can they learn? How resilient are they? How competitive are they? Those are things that really put you in good stead.”

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A study of users of the free digital advance planning tool MyDirectives finds that people can do a better job specifying their own wishes via an electronic interview rather than checking off items on a paper form. The stored advance directives can be looked up by doctors and hospitals and users can even add a video statement via the company’s mobile app. The company makes money by charging health plans for storing the emergency care plans of their members, charging providers and health IT vendors to access the database, and selling de-identified data to third parties.

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The CNN journalism cesspool doesn’t appreciate the irony of placing a story about Facebook’s crackdown on clickbait headlines among its own non-newsworthy clickbait headlines.


Sponsor Updates

  • Intelligent Medical Objects and Obix Perinatal Data Systems will exhibit at the Allscripts Client Experience August 9-11 in Las Vegas.
  • PDR and Navicure will exhibit at the Greenway Engage user conference August 10-13 in Atlanta.
  • MedData VP of Human Resources Barb Astler is named a finalist for the Crain’s Archer HR Executive of the Year award.
  • Netsmart will exhibit at the MHCAR Annual BH Institute August 9 in Hot Springs, AR.
  • Nordic will sponsor the Collaboration of Revenue Cycle Epic Users Conference August 10-12 in Portland.
  • Elsevier Clinical Solutions, Galen Healthcare Solutions, and Healthwise will exhibit at the Allscripts Client Experience August 9-11 in Las Vegas.
  • Ninety-nine FormFast customers are named to the 2016 Most Wired list.
  • GE Healthcare President and CEO John Flannery continues his LinkedIn series on “The Top 10 Reasons Transformation is the New Normal for Healthcare.”
  • Healthfinch CEO and co-founder Jonathan Baran joins the Young Entrepreneur Council.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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August 4, 2016 News 2 Comments

News 8/3/16

August 2, 2016 News 6 Comments

Top News

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Theranos CEO Elizabeth Holmes could have spoken on many interesting topics at AACC — the company’s troubled Edison finger-stick analyzer, her CMS death penalty for running labs, the lab results that were “recalled” because they were wrong, the spectacularly failed relationship with Walgreens, and the government’s criminal probe – but instead uses her American Association for Clinical Chemistry conference podium time to pitch a new product, the Theranos MiniLab, which contains the same old specimen processing equipment that other vendors sell, just squeezed into a smaller box.

I doubt the assembled laboratorians gave her a standing ovation since they already have all the equipment and the specimen volume they need. It’s also not likely going to be less expensive than existing analyzers. Surely the only people even more puzzled than the assembled lab multitudes were the irrationally exuberant investors who pumped money into the company thinking it was a Silicon Valley high flyer but now realizing that it is, at best, a hardware huckster whose only potential revenue can be blocked by CMS and the FDA.

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For her speech, the empress wore physical clothes at least, but not her traditional black turtleneck. She should have come out in it and then done the Steve Jobs “one more thing” move to intro the MiniLab.

That sounds like an embarrassing pivot to me, wasting the time of a ton of scientists to talk up a hardly revolutionary work-in-progress, non-FDA approved gadget that may never see the light of day (and reading sing-song from a PowerPoint script in her slightly disturbing voice besides). Shame on AACC for giving her stage time without requiring her to provide the usual slides, data, and publications in advance to justify it. The best part of the day came as she was introduced to the Rolling Stones song “Sympathy for the Devil,” of which the aggregated volume from the packed auditorium wouldn’t have filled a Nanotainer.


Reader Comments

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From Connecting the Dots: “Re: Aledade. Its founder Farzad Mostashari and its primary funders are undertaking a public lobbying campaign. I assume they’re doing a lot of back-channel lobbying with CMS as well. They may be right on the merits, but the changes they propose will benefit them financially as well.” Mostashari opines that “CMS needs to halt the march to health care gigantism,” while Venrock partner, Aledade board member, and former White House advisor Bob Kocher tells the WSJ audience “How I Was Wrong About ObamaCare” in staying on the same message. Both articles say that hospital and medical practice consolidation is bad for cost and quality, not to mention Aledade’s bottom line as a small-practice ACO operator. They were happy to encourage industry consolidation in their former government jobs and are now using that employment history to gain a public platform from which to offer their potentially profitable penance. That doesn’t mean they are wrong, but it does indicate that perhaps less-vested experts from outside the same White House administration would provide a more objective opinion.

From Night Train: “Re: health IT news outlets. The other sites repeat their articles and overlap each other. They also don’t investigate much – they just repeat news releases. I only read HIStalk in depth (for the amusing commentary, if nothing else). I scan the headlines in other outlets and only follow a link to a topic that might be interesting.” Peer60 helped me do a CIO/CMIO survey of where health IT people get their news and one CIO respondent emailed this comment afterward. I’m very happy with the results so far. Nobody’s ever done anything like that as far as I know. Thanks for responding or at least for not sending me a nasty message for invading your personal inbox space, which I found from my earlier Epic survey happens every now and then. It takes 2 seconds to delete an unwanted message vs. 60 to craft an indignant response, so I’m a bigger fan of the former.

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From Spillway: “Re: grammar pet peeve. Business people using ‘incent’ and ‘incentivize’ as an ugly substitute for ‘encourage.’” I’m struggling with “incent” being wrong since that leaves “incentive” without a verb form. At least it’s better than one of my most-hated IT non-words, “administrate.”

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From Straight Talk: “Re: Vince Ciotti’s analysis of ratings services. How much longer are vendors going to be held hostage to these companies and pay the exorbitant fees? Everybody complains about how much they charge and how little value they derive from the reports, yet they continue to purchase the drivel they publish.” They are volunteers rather than hostages, free to stop paying anytime they want. Therefore, I would challenge the assertion that they don’t receive value, even if it’s the extortionate kind where they’re afraid how they will be ranked if they don’t pony up. I’ve received quite a few responses from my survey of hospital and practice executives who have read those reports or contributed data to them. The most striking answer so far matches my experience – people feel pressured to complete a survey even though they aren’t the organization’s best-qualified  person. I still feel ashamed that many years ago, I provided an IT-centric view of a radiology information system to KLAS even though I had no hands-on experience with the product as a user.


HIStalk Announcements and Requests

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We provided a programmable robot kit for Media Specialist Ms. B in South Carolina in funding her DonorsChoose grant request. She added the robot to the media center’s MakerSpace, where students can program it on the iPad.


Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketcham, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Cerner announces Q2 results: revenue up 8 percent, adjusted EPS $0.58 vs. $0.52, meeting revenue expectations and beating on earnings.

Drug maker GSK and Verily Life Sciences (the former Google Life Sciences) will invest $700 million to create Galvani Bioelectronics, which will develop miniaturized implantable devices to alter nerve impulses in treating chronic conditions such as arthritis, diabetes, and asthma.

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The patent office awards McKesson Health Solutions a patent for the inner workings of McKesson Provider Manager. My eye was drawn to the spelling of “HIPAA” as “HIPPA” inside and its reference to Portico Systems, the provider management system vendor McKesson acquired in 2011. 

A study finds that a small group of biosimilar drugs — which are nearly identical versions of patented biologics — are as safe and effective as their expensive counterparts that have caused 54 percent of the growth in prescription drug spending since 2010. The study addressed the anti-tumor necrosis factor drugs Enbrel, Humira, and Remicade, which collectively sell $20 billion worth each year. The top eight biologic drugs whose patents are about to expire are projected to generate $200 billion per year for drug companies by 2020, but biosimilars will cost considerably less.


Sales

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Salinas Valley Memorial Healthcare System (CA) will add Web Ambulatory and Oncology to its Meditech 6.1 migration, while Meadows Regional Medical Center (GA) will upgrade to 6.1 and add Critical Care, Web Ambulatory, Surgical Services, and BCA. 

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East Jefferson General Hospital (LA) chooses Kaufman Hall’s Axiom Software for budgeting, long-range planning, capital planning, and performance reporting.

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Wyckoff Heights Medical Center (NY) chooses Allscripts Sunrise and Staff Augmentation. According to the hospital’s website, Meditech is the current vendor.

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Stormont Vail Health (KS) selects Orion Health’s Rhapsody Integration Engine.


People

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Michael Saad is named VP/CIO at University of Tennessee Medical Center after serving as interim.

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London-based cancer survivor and Cerner trainer Robin Chard dies of a heart attack Sunday while riding in the Prudential RideLondon charity bike event to raise money for cancer research. He was 48. Donations to his Just Giving pledge page, from which he hoped to raise $500 for Cancer Research UK, have reached $77,000 since his death was announced.


Announcements and Implementations

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VMware AirWatch announces AirWatch Express for fast setup of apps, email, and Wi-Fi on mobile devices. The cost is $2.50 per device per month and the company offers a 30-day free trial.

Clockwise.MD announces that 10 million patients have used its online scheduling service.

Stanley Healthcare uses InterSystems HealthShare to integrate its RTLS product with hospital EHRs.


Government and Politics

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Former White House healthcare policy adviser Bob Kocher, MD says in a Wall Street Journal op-ed piece that he was wrong in favoring hospital and medical practice consolidation to improve quality. Now he says that having providers owned by a single organization is “more likely to be a barrier to better care” as independent primary care doctors create more savings and quality improvement than big, hospital-centric health systems. Kocher also says he underestimated the time it would take for doctors to effectively use EHRs, with his estimated 3-5 year timeline lengthened by delays demanded by organized medicine. He concludes, “Large health systems deliver ‘personalized’ care in the same way that GM can sell you a car with the desired options. Yet personal relationships of the kind often found in smaller practices are the key to the practice of medicine.” Reader comments were sometimes savage, pointing out that the never-practiced physician Kocher was all for government meddling in healthcare until he left to work for VC firm Venrock and small-practice focused Aledade and only then published his pseudo-apology for it in suggesting even more government regulation that is also self-serving.

Aetna joins other big insurers in threatening to cut back on its money-losing exchange-sold policy business, saying those patients are seeking more care than the company expected and that drug costs are a big problem.

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A New York doctor is convicted of Medicare fraud after billing the government for submitting $25 million in claims for surgeries he didn’t actually perform, some of them on patients who had died. Most interesting to me, other than the magnitude of the fraud that took HHS a long time to uncover, is that nobody asks Medicare patients to validate the services they supposedly received. It seems to me they should have some responsibility for reviewing the bill and perhaps even being rewarded for seeking less care that is questionable or unnecessary. CMS might also want to watch daytime TV to see what products are pitched to seniors as being free by companies that make it clear they know how to check the right boxes (accurately or not) to get Medicare to foot the bill. Anyway, back to this case — the Pakistani-born weight loss and wound care doctor was previously reported as billing Medicare $85 million in just two years, of which the government obligingly paid $7.7 million. He billed 600 surgeries on one 81-year-old woman, making $300,000 on her alone. His lawyer proclaims his innocence, blaming the doctor’s poor handwriting and lack of knowledge about CPT codes.


Privacy and Security

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A Ukrainian hacker downloads 100,000 internal Word and PDF documents of a urology group owned by Mount Carmel Health System (OH), some of which contained PHI. All of the practice’s documents are freely available on the hacker’s shared Google Drive. 


Technology

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It’s always interesting when technology does nothing but make readily available information more available, such as when people cry “privacy invasion” when Zillow reports home and tax data that it mostly gets from less-obvious but still-public government files. Homeowners are going ballistic over Google’s phone GPS apps Waze and Maps, complaining that they are sending high traffic volume through their shortcut streets that few people knew about before.  Neighbors are falsely reporting street blockages to the Waze app and erecting homemade “No Through Traffic” signs hoping to force re-routing, although Waze says that practice doesn’t work because other drivers will instantly report that they don’t see the accident , also warning that it will suspend users who file false reports. The company says its job is to spread traffic most efficiently over the available road grid even though homeowners don’t like having their secret shortcut exposed. 


Other

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Nebraska Orthopaedic Hospital (NE) postpones surgeries Friday and Monday after unspecified computer downtime.

Hospital ICUs are loosening their ICU visiting hours after studies find that patients do better with their families around. That’s hardly a surprise, and given the frequency of hospital mistakes, it’s good for everyone for patients to have visitors to serve as a second set of eyes. Hospitals are just about the last organizations to limit visitor hours like prisons or 1960s college dorms.


Sponsor Updates

  • Aprima will host its user conference August 5-7 in Dallas.
  • CapsuleTech, Clinical Architecture, and CoverMyMeds will exhibit at the Allscripts Client Experience August 9-11 in Las Vegas.
  • CenterX will exhibit at the NCPDP Workgroup Meeting August 3-5 in Cincinnati.
  • Optimum Healthcare IT achieves the top rating among consulting services vendors in the KLAS Midterm Performance Review, earning a score of 94.9. 
  • Crossings Healthcare releases the latest edition of its newsletter.
  • The local newspaper interviews new CTG President and CEO Bud Crumlish.
  • Cumberland Consulting Group completes Revitas implementation for BPO client Ferring Pharmaceuticals in 90 days.
  • Vital Images is showcasing its imaging interoperability solutions at AHRA in Nashville this week.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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August 2, 2016 News 6 Comments

Monday Morning Update 8/1/16

July 31, 2016 News 6 Comments

Top News

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A newly published Apple patent suggests that the company is interested in allowing iPhone users to connect with a physician, send the doctor their HealthKit-collected information, and then initiate a telemedicine session from their iPhones.

The inventor is Todd Whitehurst, MD, PhD, a former Apple director of hardware development who now holds the same position at Google Life Sciences. He has previously worked on implantable devices for glucose monitoring, drug infusion, and neurostimulation. Whitehurst holds more than 50 patents involving implanted medical devices and has applied for many dozen more.


Reader Comments

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From Frank Poggio: “Re: evidence-based medicine. It’s really evidence-based political medicine, as evidenced by the mammography battle three years ago. Every doctor and patient should read ‘Snowball in a Blizzard’ by Steven Hatch, MD. It says doctors are guessing all the time but have led the public to believe the Marcus Welby / Dr. House version of their role, making patients and families angry when there is a misdiagnosis or treatment failure. It will take a very long time and big attitude change to reverse the misconception.” Hatch wrote the book following 2009’s guidelines by the US Preventive Services Task Force that called for a reduction in mammograms because their diagnostic value is less than previously believed, which cause outrage in women (and in providers who make a lot of money performing mammograms) who felt the recommendation was a form of rationing. Interestingly, Hatch concludes that doctors pay less attention to patients with symptoms that are hard to interpret because the doctors are frustrated by their own limitations.

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From Hundred Dollar Baby: “Re: Covenant Health. I looked up attestation data to see which systems their hospitals use.” This is great, thanks. According to the attestation data, seven of Covenant’s hospitals (including the big ones) run McKesson Horizon, one uses Meditech 6.0, and one is a Medhost user. All of the systems will apparently be replaced with Cerner. Hospitals that bought McKesson’s sketchy vision of integrating all of its acquisitions to form a cohesive system are paying big to correct their mistakes, but on the other hand, evidence was ample to predict the current state.

From Specific Gravity: “Re: Preservation Wellness Technologies. Rumor has it that the patent troll, which lost its infringement lawsuit against Epic, is now suing Epic’s customers.” Unverified. The company doesn’t even bother to run a website in pretending that it’s a real business rather than a patent troll. I provided some background a couple of months ago:

The “inventor” apparently runs Carlo Coiffures, a beauty salon in New York. The lawsuit was brought by a Texas corporation with a Texas mail drop address that filed the suit in the rural Eastern District of Texas, which attracts 25 percent of the patent lawsuits filed in the entire US because that district’s troll-friendly practices make it hard for defendants to get a ridiculous lawsuit dismissed. A fascinating episode of “This American Life” describes a building in Marshall, Texas (population 24,000) whose long corridors contain locked offices representing the only physical presence of companies whose entire business is filing frivolous patent infringement lawsuits.


HIStalk Announcements and Requests

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Thirty-seven percent of hospitals told AHA surveyors that they allow patients to electronically submit their own information to the hospital, but only 12 percent of my survey respondents reported having that option as patients. New poll to your right or here: as a patient, how much value would you place on CMS’s hospital star rating system? Click the poll’s Comments link after voting to explain why you do or don’t trust CMS’s data as a predictor of hospital quality.

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Vince Ciotti is working on his review of healthcare software rating services such as KLAS, Black Book, and others. If you work for a hospital or medical practice and have read a software rating report in the past year from any company, can you take a couple of minutes to complete my survey to give Vince a broader look at that market? You’re also welcome to send me your thoughts. Thanks.

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We funded the DonorsChoose grant request of Mr. F in Florida, who asked for programmable robot for his elementary school technology class. He reports, “Thanks to your donations, my students were able to bring their coding skills to practical use by controlling the Sphero robot. Not only did my students wait desperately for their turn with the Sphero, but they used their time to learn how to code it to do even more. I thank you for your generosity and faith in my class as well as myself to put your donations to good use.”

I had another busy day of unfollowing low signal-to-noise Facebookers who post frequent political rants, relentless mugging selfies, and updates about teams and sports that don’t interest me (which is all of them). I rarely look at Facebook but it felt good to take action, sort of like that dashboard-mounted toy that releases stress by letting you shoot imaginary death rays at bad drivers. 

I’m wondering if death rates rise early in each calendar year among people who buy their health insurance through Healthcare.gov or state exchanges. Open enrollment runs November 1 through January 31 and many folks have to start over because their insurer pulls out or changes the plans it offers. They have to:

  • Try to find a decently qualified PCP who will take a new patient.
  • Get a “new patient” appointment sooner than several months out with that new PCP.
  • Obtain referrals for ongoing conditions if the new plan requires it or if their old specialist doesn’t take their new insurance.
  • Hope for no surprises that their maintenance meds, especially the expensive specialty ones, are covered by their new plan (since insurance companies  can’t tell you cost or coverage until the policy takes effect, they’re buying blind).
  • Avoiding getting medical care because of the multi-thousand dollar deductible that resets January 1, meaning they have to pay every expense out of pocket.

Listening: new from reader-recommended Look Park, mellow, folky-style pop with lots of hooks by Chris Collingwood from the unfortunately defunct Fountains of Wayne. I’m also pondering the definition of “country” music – it seems you just stick a cowboy hat on a random musician’s head (some not even US-born, like Keith Urban), add fiddle and pedal steel to the otherwise pop mix, and dumb down the lyrics to include only mournful warblings or throaty backwoods swagger affecting a fake Southern accent. I’m not entirely sure it’s even a real genre any more except as an easier route to pop stardom, where the faux country trappings are quickly dropped (see: Taylor Swift).


Last Week’s Most Interesting News

  • CMS adds star ratings to its Hospital Compare website, with some highly regarded hospitals performing poorly and criticizing CMS’s methodology as flawed, especially for academic medical centers and hospitals in economically challenged areas.
  • Consumer health site Sharecare acquires the population health business of Healthways.
  • A report finds that 88 percent of known Q2 ransomware infections involve healthcare organizations.
  • ONC announces funding availability for a cyber threat information sharing service as previously called for by the White House.
  • University of Mississippi Medical Center pays $2.75 million to settle HIPAA charges related to the 2013 theft of a laptop.
  • Athenahealth announces poor quarterly results and the planned year-end departure of EVP/COO Ed Park.

Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketcham, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.

Recent webinars and their associated YouTube video views are:


Acquisitions, Funding, Business, and Stock

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Meditech reports Q2 results: revenue up 3 percent, EPS $0.44 vs. 0.46.  Product revenue was flat while service revenue increased 4 percent.

Cognizant acquires Toronto-based digital design firm Idea Couture.


Sales

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UNC Health Care (NC) chooses Phynd to manage and share the information of its 20,000 providers across six hospitals.

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Beacon Health System (IN) will implement Cerner’s Millennium Revenue Cycle.


People

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Colleen McFarlane (US Preventive Medicine) is named CEO of radiology best practice platform vendor Radiology Protocols.

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Arno Laeven, who founded the Philips Blockchain Lab in the Netherlands in January 2016, will leave the company, according to reports.

Stanson Health promotes Jeremy Orr, MD, MPH to chief medical officer.


Announcements and Implementations

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In Canada, Interior Health is recognized as the first health authority in British Columbia to provide patients with online access to their records, using Meditech’s MyHealthPortal.

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National Decision Support Company will incorporate appropriate imaging criteria from the National Comprehensive Cancer Network in its CareSelect Imaging.

A Navicure survey finds that while most healthcare organizations value data analytics and reporting, 55 percent don’t have such a solution, although half of those are planning to implement one. Nearly three-fourths of respondents say data analytics help them improve cash flow by reducing A/R days.


Privacy and Security

I’m giving public credit to DataBreaches.net, which has become my go-to source for breach reports and from which most of the items below originated. It’s brilliantly run by an anonymous mental health professional.

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Crozer-Keystone Health System (PA) notifies 900 bariatric surgery patients that their information was exposed when an employee emailed all of them using CC: instead of BCC:. I’m beginning to think that the average hospital employee isn’t sharp enough to trust with a fully capable email client. Maybe they should either have to pass a competency exam or be forced to use a dumbed-down email client that protects the organization from their inattentiveness since the “we trust everybody to do the right thing with Outlook” isn’t working too well. The reduced functionality front end could restrict the ability of users to:

  • CC more than a handful of recipients.
  • Click embedded links to sites that have not been previously whitelisted.
  • Open attachments from external senders that have not been previously whitelisted.
  • “Reply to all” to more than a handful of recipients (that’s not a privacy risk, just an annoying practice, especially when they start emailing everyone to angrily tell them to stop emailing everyone).

Prosthetic & Orthotic Care (MO) notifies patients that hacker The Dark Overlord hacked its systems on July 9. DataBreaches.net brings up an interesting point – should OCR require the covered entity to tell patients that their information is for sale on the Dark Web as it is in this case? The Dark Overlord used his signature method to gain access, a zero-day exploit in Microsoft’s Remote Desktop Protocol.

Also experiencing a breach via remote access is Jefferson Medical Associates (MS).

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The FTC reverses overrules a previous decision to drop data security charges brought against lab testing firm LabMD, now saying that LabMD’s security practices failed to address even basic security to protect the information of 750,000 patients, resulting in undetected installation of file-sharing software that left the information of 9,300 patients freely available for 11 months. Note that this action plus ONC’s observation that only FTC has jurisdiction over non-covered entities and you might infer increased FTC involvement going forward. Above is Friday’s response by LabMD President and CEO Michael J. Daugherty. My November 2015 summary of the original ruling was:

The first incident was reported by Tiversa, a security vendor who was trying to sell its services to LabMD. A former Tiversa sales manager said its warning to LabMD was “the usual sales pitch” and said no breach actually occurred. The second involved documents recovered in an identity theft investigation. The judge ruled that any consumer risk was theoretical and scolded the FTC for relying on Tiversa’s “unreliable” claims. It appears that Tiversa is still in business selling peer-to-peer cyberintelligence services, while LabMD shut down after being buried in court costs and customer defection due to the now-dismissed charges. LabMD was never charged with a HIPAA violation, only with deceptive trade practices, which seems to make little sense in this case (as the judge validated).


Other

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Another medical transport aircraft goes down as a Cal-Ore Life Flight plan crashes in Northern California, killing the pilot, flight nurse, medic, and patient. The flight’s operator was Air Medical Group Holdings, which was acquired by a private equity firm last year for $2 billion.

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A bravely brilliant JAMA editorial questions whether it makes sense for NIH to be spending so much money on precision medicine research, which in 2016 earned $15 billion of NIH’s $26 billion in grant funding. It notes the general failure in trying to apply complex genetic information to clinical practice even in relatively simple forms, such in sickle cell anemia where detection of the causative gene 60 years ago still hasn’t provided any treatment options. It questions whether NIH should instead refocus on blue sky research that has obvious public health benefits instead of projects that are “constrained by current narratives” (in other words, chasing the latest shiny scientific object). Other points made in the article:

  • The financial and clinical benefits of EHRs haven’t materialized due to lack of interoperability, the poor quality of information they collect, and their high cost.
  • Most of the improvements in mortality, morbidity, and life expectancy have come from public health efforts, not medical research or interventions.
  • Genetic research will probably not create big-picture improvements in care and outcomes since it will at best create high-cost, highly targeted interventions for small numbers of people, not even counting the inevitable overdiagnosis and overtreatment that intensive monitoring encourages.
  • The authors recommend that NIH engage independent assessors to review the value received for research that promised specific deliverables, such as personalized medicine.
  • The article questions whether NIH should be spending federal taxpayer money in funding projects to discover new drugs, tests, and technologies or instead leave that work to private industry.

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I’m impressed that John P.A. Ioannidis, MD, DSc of Stanford Prevention Research Center had the courage to challenge the precision medicine-driven funding frenzy that has taken federal money away from public health programs that could have provided an immediate and far greater ROI on public health. As I’ve said many times, the US is great at heroic, expensive (meaning: profitable) medical interventions that suck up ever-increasing chunks of our federal and state budgets, but we lag much of the world in public health, exporting most of our public health expertise. Check out his interview earlier this year with “Retraction Watch” and his “Evidence-based medicine has been hijacked” article from March 2016, in which he fearlessly criticizes the trend:

As EBM became more influential, it was also hijacked to serve agendas different from what it originally aimed for. Influential randomized trials are largely done by and for the benefit of the industry. Meta-analyses and guidelines have become a factory, mostly also serving vested interests. National and federal research funds are funneled almost exclusively to research with little relevance to health outcomes. We have supported the growth of principal investigators who excel primarily as managers absorbing more money. Diagnosis and prognosis research and efforts to individualize treatment have fueled recurrent spurious promises. Risk factor epidemiology has excelled in salami-sliced data-dredged articles with gift authorship and has become adept to dictating policy from spurious evidence.

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A NEJM article advocates expanding the five rights of medication ordering (right patient, drug, dose, time, route) to six, requiring prescribers to provide an indication (what the medication is for). The authors say it would reduce errors (where pharmacists might see “hydroxyzine” with an indication of “hypertension,” allowing them to call to see if they really meant “hydralazine”) and to educate patients on what each medication is for. Another strong point for me would be to allow researchers to determine from electronic data sets why a particular drug was chosen, or for payers to be able to detect prescribing without a valid diagnosis or vice versa. Challenges include extra prescriber effort, privacy concerns, how to code (if at all) the indication and how to handle multiple indications, and the system redesign required to handle the extra data element. I’ve been a fan of this idea for many years going back to when it was included on paper standardized order forms and it makes perfect sense. In fact, just as physicians are supposed to be planning discharge upon admission, maybe they should indicate and reaffirm the desired endpoint of the drug prescription, i.e. when might it be stopped based on patient response instead of just putting people on drugs for life with nobody really remembering why, which should be a big help to continuity of care since nobody likes taking responsibility for blindly discontinuing someone else’s order.

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I bet attendees of the American Association for Clinical Chemistry could scalp tickets to Monday’s 45-minute talk and the following Q&A by Theranos CEO Elizabeth Holmes. My prediction is that she’ll be so scared and over-coached to avoid referencing information that is proprietary or related to the company’s criminal probe that she will either cancel with a medical or other emergency excuse or will deliver a glossy performance to an audience expecting facts and humility who will rebel at the absence of both. Maybe a black turtleneck is the opposite of a white lab coat. The damage is already done to AACC for inviting her in the first place, as pathologist Geoff Baird, MD, PhD says, “Would you have Al Capone come and talk about his novel accounting practices? Is it acceptable to allow someone to talk about science if they’ve used that science so horribly inappropriately?”

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A Florida pediatrics practice mails letters to eight mothers who had criticized it on Facebook, telling them to find a new pediatrician. The mothers were appalled that they were no longer welcome at the business they had flamed, running to the local TV station to complain, with one dramatically telling the reporter in milking her moment in the limelight, “I just started stressing, and I got dizzy, and I fainted” (obviously she’s challenged by the concept of replacing a doctor she didn’t like anyway). Lots of people have courage only of the Internet kind, confidently bold in their online commentary but meekly shamed by its real-life result. The practice – like an accountant, lawyer, or plumber – can choose whoever they want as customers (if only teachers had that same right). This is like writing a Yelp restaurant review complaining that all the food was inedible, and not only that, the portions were too small.

Maybe these folks are goofing on healthcare with all those lame apps out there. Media people swoon, hundreds of people sign up for the email list, and would-be Silicon Valley investors fill the inbox of Pooper, “the Uber for dog poop,” in which app users snap a photo of the dog’s excrement to summon a Prius-driving scooper to clean it up. People keep emailing the company looking for scooper jobs. The app is an elaborate prank from a couple of guys who plan to do more of them, who explain, “We’re going to continue to put content out there that makes people question what they’re reading in the news, what they’re looking at online, and on a deeper level, what their relationship is to technology … people should be thinking about it and questioning what roles apps and the gig economy play in their lives.”


Sponsor Updates

  • KLAS names HealthCast as the top-rated single sign-on vendor in its 2016 midterm report, with the company earning a score of 92.
  • T-System will exhibit at Symposium by the Sea August 4-7 in Naples, FL.
  • Talksoft is rated highest in the KLAS Patient Outreach 2016 Performance Report.
  • TeleTracking will celebrate its 25th anniversary and record-breaking registrations at its annual client conference October 9-12 in Naples, FL.
  • Valence Health Vice President of Market Solutions Ryan Smith contributes an article on hospital employee health plans to Trustee magazine.
  • Huron Consulting Group will exhibit at the Studer Group’s What’s Right in Healthcare Conference August 2-4 in Chicago.
  • ZeOmega publishes a case study on how SignalHealth uses its Jiva HIE to deliver patient information to its provider network.
  • Xerox is a Health 2.0 Ten Year Global Retrospective nominee.
  • Experian Healthcare will host a West Regional User Conference August 4 in San Diego.
  • The local paper features PatientPay in its look at fintech startups in the Research Triangle area of NC.
  • The local business paper cites Peer60 in its profile of Agfa HealthCare.
  • The SSI Group will exhibit at the FHCA Annual Conference & Trade Show August 7-11 in Orlando.
  • Sunquest Information Systems will exhibit at the AACC 2016 Annual Meeting & Clinical Lab Expo July 31-August 4 in Philadelphia.
  • Surescripts will exhibit at the Aprima 2016 User Conference & VAR Summit August 4-6 in Dallas.
  • InterSystems will exhibit at the AACC Annual Scientific Meeting and Clinical Lab Expo July 31-August 4 in Philadelphia.
  • Intelligent Medical Objects will exhibit at Aprima’s 2016 User Conference + VAR Summit August 4-6 in Dallas.
  • Pittsburgh Magazine interviews MedCPU President and Co-Founder Sonia Ben-Yehuda.
  • NEA Powered by Vyne announces the release of version 4.1 of its FastAttach electronic claims attachment health information exchange solution.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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July 31, 2016 News 6 Comments

News 7/29/16

July 28, 2016 News 1 Comment

Top News

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CMS adds star ratings to its Hospital Compare website, which also offers a data download option. Of the 78 New York City hospitals listed, one (Hospital for Specialty Surgery) earned five stars, while 29 hospitals have a one-star rating.

University of Miami Health System, which earned one star, predictably argues that the methodology is flawed and that its patients are sicker, complaining that academic medical centers and safety net hospitals are treated unfairly by the rating system.

Two hospital systems that made US News & World Report’s “Best Hospitals” list earned only two stars from CMS – UPMC and Barnes-Jewish Hospital. Both point out that scores vary among their similarly run hospitals, in their minds proving that ratings are skewed by patient demographics of the hospital’s geographic area.


Reader Comments

From Gordie Gecko: “Re: NantHealth. Check out its progressive tanking in the market. Patrick Soon-Shiong is trying to announce new deals, but one success doesn’t mean he’ll always be successful. People on the inside still don’t know what the future is.” NantHealth went public a couple of months ago with a first-day closing share price of $18.59, but shares have since dropped 45 percent to around $10. Allscripts bought 15 million shares right after the IPO, so the company is down around $50 million in just a few weeks. NantHealth hasn’t filed its first earnings report yet, but its IPO documents showed an annual loss of $72 million on $58 million in revenue.


HIStalk Announcements and Requests

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We funded the DonorsChoose grant request of Mr. D in Pennsylvania, who asked for three iPad Minis and cases. He reports that his students are using them to work on math and reading skills, to log their science activities, and to do research for their social studies assignments.

This week on HIStalk Practice: Cerner VP of Population Health Services Mike Heckman explains the role healthcare tech plays in managing on-site clinics for employers. Practice Fusion CMO & VP of Informatics Richard Loomis, MD shares interoperability advancement plans. Zoom+ VP defends the company’s executive exodus. AristaMD closes an $11 million Series A. Athens Orthopedic Clinic alerts patients to The Dark Overlord’s hack. Medstreaming acquires Physician Billing Partners. Epic, Allscripts, EClinicalWorks lead the vendor way in EP MU attestations. American Well CTO Jon Freshman outlines the ways in which vendors must differentiate themselves if they want to survive telemedicine’s bubble.


Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketchum, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

McKesson announces Q1 results: revenue up 5 percent adjusted EPS $3.50 vs. $3.14, falling short on revenue expectations but beating on profit. Revenue for the Technology Solutions business was down 2 percent, but still generated a profit of $179 million. Shareholders again voted down a proposal that would have limited executive golden parachutes, which in CEO John Hammergren’s case, involves several hundred million dollars if the company changes hands. This is probably the last time I’ll report MCK’s earnings since they are scurrying quickly away from healthcare IT.

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AristaMD, which offers a referral management system, raises $11 million.

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Consumer health site Sharecare, founded in 2010 by Dr. Oz and WebMD founder Jeff Arnold, acquires the population health business of publicly traded Healthways. The business and its 1,700 employees will remain in Franklin, TN. Healthways announced in 2015 that it was exploring strategic alternatives.

Oracle will buy ERP vendor NetSuite for $9.3 billion. Oracle Chairman Larry Ellison already owned nearly half of NetSuite’s shares, having funded the company when it was founded by a former Oracle executive.

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Leidos announces Q2 results: revenue up 2 percent, adjusted EPS $0.68 vs. $0.77, meeting revenue expectations but falling short on earnings.

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Cambia Health Solutions makes a strategic investment of unspecified amount in medical procedure buying site MDsave. I tried the four-year-old site and found that few providers offer services on it – searching for a flu shot in Cleveland turned up a handful of doctors in Tennessee and Virginia and seeking a bargain-priced colonoscopy in San Diego showed the closest willing provider at 331 miles away in Nevada.

LabCorp will acquire prenatal genetic testing company Sequenom for $302 million in cash.

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Struggling would-be health insurance disruptor Oscar will cut its New York provider base in half for 2017, trimming its network from 77 to 31 hospitals as it raises rates significantly. I predict Oscar will be gone within 24 months, with one of its big insurance competitors spending very little to buy the smoking wreckage.


Sales

I mentioned that Covenant Health (TN) has chosen Cerner, and based on information I found on the  Web, I concluded that the health system is a Meditech customer. I was wrong – while Cumberland Medical Center does indeed run Meditech as I had found, the rest of Covenant does not. Covenant bought CMC in 2014.


People

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Dorothy Fisher, MD (Sentara Quality Care Network) joins Forward Health Group as chief clinical officer.

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HBI Solutions hires Alan Eisman (Information Builders) as SVP of sales and business development.

Accretive Health names Doug Berkson (Berkson Consulting) as SVP.


Government and Politics

A state report finds that Oregon hospitals boosted their aggregate profit by 54 percent in 2015 because of the Affordable Care Act’s Medicaid expansion, which turned their charity care into revenue-generating work whose cost was mostly footed by federal taxpayers.


Privacy and Security

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Fertility app vendor Glow urges users to change their passwords after it finds a problem with the “connect a partner” feature that could expose the user’s data to third parties.


Other

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A review of the rates of mortality, readmissions, and adverse events in 17 hospitals immediately before and after their 2011-2012 EHR go-live finds no significant negative impact. That’s not really surprising since common go-live problems (late meds, missed charting entries, staff confusion) aren’t going to kill patients even though they make their encounter less pleasant.

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A JAMIA article defines the work required for informatics research to support precision medicine:

  • Implement electronic consent and specimen tracking.
  • Develop data standards to support integration and exchange.
  • Develop ways to discover and translate clinically relevant biomarkers.
  • Use rules and technology to ensure the quality of large datasets to make sure they will continue to be useful in the future.
  • Create a precision medicine knowledge base.
  • Extend EHRs with APIs that can integrate external data and that will support the development of third-party workflow and data visualization tools.
  • Engage consumers outside of provider settings with user-friendly data collection tools.

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Greater Madison Chamber of Commerce launches its HealthTech Capitol program and website, which “is working to establish Greater Madison as the world-class leader for health technology.” It lists 18 companies as members, with annual dues running $260 to $1,010 depending on membership level and company headcount.

ZDoggMD reflects on his medical career in his latest video, set to the tune of by Lukas Graham’s “7 Years.” EHRs get an unflattering mention.


Sponsor Updates

  • Crossings Healthcare Solutions publishes its Q2 newsletter.
  • Catalyze delivers HITRUST CSF certified compliant cloud solutions for Amazon Web Services workloads.
  • Besler Consulting releases a new podcast, “Auditing and monitoring for compliant physician documentation and coding.”
  • Boston Software Systems releases a new podcast, “Mass Updates to Your Meditech System.”
  • CompuGroup Medical will exhibit at the AACC Scientific Meeting & Clinical Lab Expo July 31-August 4 in Philadelphia.
  • Extension Healthcare will exhibit at the 2016 Defense Health Information Technology Symposium August 2-4 in Orlando.
  • The HCI Group is again listed on the Jacksonville Business Journal’s list of “50 Fastest Growing Private Companies.”
  • Healthgrades announces the 2016 Women’s Care Award recipients.
  • Healthwise is certified as a Great Place to Work.
  • Santa Rosa Consulting launches a Transition Management Office service.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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July 28, 2016 News 1 Comment

News 7/27/16

July 26, 2016 News 1 Comment

Top News

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ONC issues $250,000 in funding opportunity announcements for a cyber threat information sharing service. The application package indicates an award date of September 16 and indicates that it will choose an organization that is already performing similar cyber threat services. It expects the program to be self-funding since those organizations already charge fees for their services.

A second $150,000 cooperative grant has been issued from the Assistant Secretary for Preparedness and Response.

The grants were issued is response to a 2015 executive order that promoted private sector cybersecurity information sharing via Information Sharing and Analysis Organizations.


Reader Comments

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From Pierre La Terre: “Re: health IT rag pointless stock photos. Who’s the miscreant in the green shirt?” Publications think we’re not smart enough to read news unless there’s a picture, so they struggle when there’s nothing relevant to run given that they’re just re-wording press releases and crafting zippy headlines from afar. This particular well-worn photo of a green-shirted volunteer undergoing a mock sobriety field test in 2009 came from Wikimedia Commons and lives on as an uncredited breaking health IT news photo. Any resemblance to anyone involved in the HHS fraud case is unintentional.

From Grammar Warrior: “Re: grammar pet peeve. To ‘insure’ is to protect against financial loss. To ‘ensure’ is to make sure something happens. Ensure you get it right, people!” My recent peeves aren’t new: the use of “anymore,” which despite appearing in some dictionaries, will never look right to me instead of “any more.” I’m also annoyed at the phrase “build out” in trying to give physical attributes to some abstract IT concept, like “building out the EHR” (even if you like the analogy, which I don’t, the “out” is superfluous). Also, using “that” to refer to people (“people that complain bug me”) or using “who” to refer to organizations (“the vendor who screwed up is well known.”)

From Todd Margaret: “Re: top health IT Twitterati. One of the winners lists HIStalk among ‘critical community leaders’ whose primary means of disseminating information isn’t Twitter.” I glance pretty regularly at Twitter to get a quick read on what people are thinking, but most heavy Twitter users aren’t all that influential except maybe to each other. The “influence” equation must address reader reach, reader decision-making authority, and the writer’s ability to provide information that changes the minds of those decision-makers. Twitter is best at quickly capturing prevailing opinion about big-bang events rather than influencing anyone directly.


HIStalk Announcements and Requests

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We provided the elementary school class of Ms. Johnston in Colorado with five tablets and headsets in funding her DonorsChoose grant request. She provides an update: “My students could not believe that someone would give us such a great gift and they took great pride in the care of our technology. In fact, one of my students, was so moved by the donation that she was designated as a classroom tech. She was excited to carry the role as she checked on their battery powers every morning, she cleaned the technology station, she wiped the headphones down at the end of the day, and she took leadership to ensure that other students were being careful. Thank you so much for this wonderful gift. These students have been given a rare opportunity to learn and apply technology in new and creative ways. This was a memorable experience for each of us. Thank you.”

Vince Ciotti is putting together “Rating the Ratings,” a series that will review the services offered by KLAS, Black Book, HIMSS Analytics, and others. Vince would be happy to incorporate your anonymous thoughts and experiences if you send them my way. Readers have made quite a few comments over the years about their company being suspiciously overlooked, being asked to buy something to be included, and wondering why specific clients were chosen when participating in some of the services.


Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketchum, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.

Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Recode profiles Nomad Health, a startup whose site matches doctors to temporary assignments.

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Huron Consulting Group will acquire Healthcare Services Management, with HSM CEO David Devine joining Huron as managing director. 

Venture capital-backed Boston hospital operator Steward Health Care earns its first profit, although all of it came from changes in how it funds pensions. The company still refuses to submit state-mandated financial statements, however, saying its information is proprietary.


Sales

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Covenant Health (TN) chooses Cerner’s clinical, financial, and population health management systems. I think they’re a Meditech shop.

Memorial Sloan Kettering Cancer Center chooses HealthLoop for patient engagement in its newly opened surgery center.

Meditech lists several customers that are moving forward with its new Web EHR.


People

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Former Military Health System CIO Eric Huweart joins government contractor Apprio as VP of military and veteran healthcare.

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Wyman F. Bowers, JD, MBA (Midlands Orthopedics) is named the first CEO of the South Carolina Health Information Partners HIE.

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Staffing provider AMN Healthcare hires Matt Zubiller (McKesson) as SVP of corporate strategy.


Announcements and Implementations

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Athenahealth issues its MIPS Guarantee that its customers won’t lose money under the final MACRA rule, but the terms contain catches: (a) it’s only for new AthenaOne clients who go live on AthenaNet; (b) the customer gets only monthly service credits rather than cash and the total can’t exceed the amount of their monthly payment; and (c) if the customer drops Athenahealth, they forfeit their remaining credit. It’s a good marketing strategy to ramp up the customer count that Wall Street is watching intently.

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Medication management app vendor Medisafe releases a version of its product for drug companies that addresses adherence, patient engagement, dose reminders, and study recruitment.

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HealtHIE Nevada will offer community-based providers such as diabetes educators and behavioral health therapists subscriptions to Kno2, which will allow them to exchange documents with doctors and hospitals via Direct messaging to improve continuity of care. The Boise-ID-based company offers a $20 per month, one-user plan that provides a Direct address, allows address book searches, supports messaging and document routing, and allows creation of Direct messages from scanners and multi-function printers.

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Crossings Healthcare Solutions will resell Cerner real-time end user experience monitoring from Goliath Technologies. 

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Intermountain Healthcare, the AMA, and online health coaching vendor Omada Health will work together to offer diabetes prevention programs for the at-risk patients of large healthcare systems across the country.


Government and Politics

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An HHS OIG survey of 400 hospitals finds that half have experienced unplanned EHR downtime, and of those, one-fourth report that it delayed patient care. Software was not the cause of downtime in any reported case – the most prevalent downtime issues were hardware failure, loss of Internet connectivity, and power failure. Only a third of respondents have a read-only EHR backup system in place that alerts users visually that the main system is down. OIG repeats its previous recommendation that OCR implement a permanent audit program to assess HIPAA compliance.

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ONC updates its Health IT Dashboard with the latest count of MU-attesting hospitals by inpatient system vendor. Cerner, Meditech, and Epic lead the pack.

Former National Coordinator and Aledade CEO Farzad Mostashari, MD says in a an editorial in The Hill that MACRA will speed up consolidation of hospitals and practices without necessarily improving cost or outcomes. He recommends that CMS allow small practices to join together in virtual networks, compare small practices only against each other, and cap the potential losses under MACRA that as written can be more than 100 percent of a practice’s Medicare revenue.


Privacy and Security

Healthcare leads all industries in ransomware infections, according to a security firm’s quarterly report, making up 88 percent of all detected ransomware incidents.


Innovation and Research

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The California Cancer Registry pilots real-time data collection of de-identified patient data from pathologists at 12 hospitals. They are using electronic reporting forms developed by the College of American Pathologists to capture discrete data elements rather than free text information. Public health officials hope to publish real-time surveillance data, identify cases for research, and improve quality.


Other

The Pharmaceutical Research and Manufacturers of America, which has tried to convince Congress that drug companies charge high prices only to support desperately needed research, accepts as members two companies that spend next to nothing on R&D. Horizon Pharmaceuticals bought an old drug and raised its price 600 percent the same day, with the former $2 pain pill now costing nearly $40. New member Jazz Pharmaceuticals makes nearly all of its money from a single drug whose price it doubled in two years. Actually neither company should be admitted to an organization that includes “of America” in its name since both “moved” to Ireland after acquiring companies so they could dodge paying US taxes.

In Australia, a newborn dies and another suffers permanent brain damage after a hospital contractor mistakenly installs nitrous oxide in an oxygen outlet.

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In England, NHS geriatrician Kate Granger, MBChB dies of cancer at 34. Her cancer experience with an impersonal health system motivated her to create the widely adopted #HelloMyNameIs campaign that urges doctors and nurses to introduce themselves to patients and to make eye contact before treating them. She donated all of the proceeds from sale of her books and other activities to Yorkshire Cancer Centre, having hit her $328,000 goal just three days ago. She had previously received the MBE and, just before she died, a handwritten thank you letter from England’s new prime minister that started with, “My name is Theresa.”


Sponsor Updates

  • Lexmark Healthcare is selected as one of eight imaging technology vendors to participate in RSNA’s Image Share Validation Program.
  • PM/EHR vendor MedEvolve will offer its physician practice customers payment solutions from InstaMed.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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July 26, 2016 News 1 Comment

Monday Morning Update 7/25/16

July 24, 2016 News 2 Comments

Top News

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University of Mississippi Medical Center (MS) will pay $2.75 million to settle HIPAA charges related to the 2013 theft of password-protected laptop by a visitor to the hospital’s medical ICU. OCR’s investigation uncovered the fact that entry of a generic WiFi username and password provided access to an unsecured Microsoft Access database that contained the information of 10,000 patients.

OCR concluded that UMMC’s “organizational deficiencies and insufficient institutional oversight” prevented it from undertaking risk management activities even though the hospital knew it was vulnerable. It also noted that the hospital did not perform the required patient notification following the laptop’s theft.


Reader Comments

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From Sieve Crusher: “Re: US Digital Service. They’re actively recruiting. Experience in the EHR world is applicable to government work in many ways – long-time employees, legacy systems, and a culture of poor user interfaces. Silicon Valley experience isn’t needed – the government can use folks of talent. There’s also 18F, an earlier companion effort that allows remote work instead of relocation to DC, but they are backlogged with applicants.” It sounds pretty fun for someone without a family or already in the DC area since no relocation assistance is provided – it’s a one-year commitment with benefits provided and a casual work environment. Not everybody can say they spent time working for the White House.

From HER Auto Correct: “Re: article saying that EHR use decrease costs. I don’t believe it.” The 2014 article concludes that per-admission costs are 10 percent lower in hospitals that use advanced EHRs. I really dislike studies in which Database A is linked to Database B to reach a lofty conclusion implying causation vs. correlation. This is one of those. The authors sampled a 2009 inpatient treatment database and matched it up to the sometimes-accurate HIMSS Analytics database of what EHR each hospital uses. “Cost” was derived from applying the cost-to-charge ratio of each hospital to its billed charges, which is a pretty blunt measure of a hospital’s actual incremental cost, although it’s usually all we have to work with. There’s also the question of ensuring a representative sample of hospitals in all sizes and locations and selecting patients of similar complexity. All that aside, correlation is not causation and most hospitals are already using advanced EHRs, so I don’t see any practical application of the conclusions. A better study would have been to choose 10 hospitals that implemented EHRs and see how their individual costs changed afterward, although the huge problem persists in trying to factor out all other variables. One last observation: bias exists in even the topic of the study – do hospitals really expect to reduce costs by implementing EHRs? The fact that even the financially distressed hospitals don’t de-install them and go back to paper suggests a self-assessed positive ROI that may or may not be financial.


HIStalk Announcements and Requests

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Poll respondents were evenly split on their opinion of the Affordable Care Act. Comments suggested that it worked fairly well if the goal was to people insured rather than to control costs or influence personal health choices. Mary C notes that ACA didn’t provide healthcare reform, only insurance reform, while Dave says insurance companies have had to resort to high-deductible plans to shield themselves from the unaddressed issue of cost control, although he also notes that individual patients benefited since ACA eliminated coverage denial of pre-existing conditions and lifetime limits. Most commenters noted that the “affordable” part is a misnomer since ACA policies cost a lot more with fewer choices and it’s just not possible to cover all of those newly insured people for the same cost, especially given that a lot of care involves expensive, late-stage interventions of limited value. HIT Project Manager boldly opines that Medicare and Medicaid should gradually phase out paying for treatment of chronic conditions that are caused by preventable behaviors, using EHRs to identify patients who ignore advice related to obesity and smoking and making them pay fully out of pocket for their treatments. Bill says just buying insurance for a bunch more people is running up the federal deficit without any evidence that quality or cost has improved. The most positive thread of commentary is that while ACA is a long way from perfect, it can be fine tuned over time.

New poll to your right or here: for those with a recent hospital visit: does the hospital allow you to electronically submit your own data into their records? I’m sure some hospitals provide a way to import wearable or questionnaire-type patient information to populate their EHRs, but I doubt it’s the 37 percent of them that a recent AHA survey found.

I was thinking as I reviewed the journal article above that I really bristle at using the word “reimbursement” to define payments to providers. You aren’t getting reimbursed – you are sending a bill and someone pays it. Especially if you run a private medical practice, a business no different than a auto body shop in expecting insurance companies to pay up.

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We bought a robotics kit and books for the North Carolina gifted class of Ms. S, who explains the photos above in describing how she put the materials to work immediately. “I gave the kids the option to participate in a district competition at the end of May, explaining that many students had a big head start on them — they had begun working last fall, whereas we had started months later. However, my students were willing to take on the challenge! They competed their work through a combination of quick understanding (impressive!) and teamwork. I’m pleased to say that the construction claw project won first place in the competition! All of my students said they enjoyed the experience and would like to participate in robotics again next year. That is wonderful news, especially from students who may not be able to attend robotics camps or programs outside of the school setting.”


Last Week’s Most Interesting News

  • ProPublica begins publishing the  letters OCR sends in summarizing and closing HIPAA complaints.
  • Philips acquires Wellcentive.
  • An HHS report to Congress identifies the lack of applicability of HIPAA to non-covered entities, such as app vendors, and outlines the non-HIPAA enforcement authority of the Federal Trade Commission.
  • ONC publishes an online tool that grades the interoperability readiness of a submitted C-CDA document.
  • The VA hires KLAS to provide an overview of the EHR vendor landscape.
  • AMIA cautions the FDA that EHR information is not necessarily of research quality, suggesting that it focus electronic data collection efforts on clinical data warehouses or HIEs.
  • Hacker The Dark Overlord posts for sale the digital assets of integration vendor PilotFish Technology and says he pushed an update to all of its clients that allowed him to steal their EHR information.

Webinars

August 10 (Wednesday) 1:30 ET. “Taming the Beast: CDS Knowledge Management.” Sponsored by LogicStream Health. Presenters: Luis Saldana, MD, MBA, CMIO, Texas Health Resources (THR); Maxine Ketchum, clinical decision support analyst, THR; Kanan Garg, senior applications analyst, THR; Patrick Yoder, CEO, LogicStream health. This presentation will review THR’s systematic process for managing clinical decision support assets, including identifying broken alerts, addressing technical and clinical issues, modifying order sets, and retiring tools that have outlived their usefulness. Attendees will learn how THR uses a robust knowledge management platform to better understand how clinicians are interacting with their clinical content to maintain their order sets and reduce the number of alerts fired.


Acquisitions, Funding, Business, and Stock

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The newly formed Providence St. Joseph Health acquires doctor house call scheduling app vendor Medicast, which had previously raised $2 million but hasn’t had new funding in the past two years.

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Athenahealth announces Q2 results: revenue up 17 percent, EPS $0.34 vs. $0.32, falling well short of expectations for both.  The company also announced that EVP/COO Ed Park will leave his position by the end of the year, but will likely join the company’s board. Park holds $2.3 million in stock after selling $2.2 million worth so far in 2016. ATHN shares dropped 9 percent Friday following the announcements, having shed 3.1 percent in the past year.

From the Athenahealth earnings call:

  • The company has converted 40 percent of its clients to AthenaClinicals Streamlined, with those clients averaging a 10 percent improvement in same-day encounter close rate. The company notes, however, that it is working closely with a “minority” of clients who liked their old workflow better and hints that it expects to take a short-term hit on its Net Promoter Score.
  • Eighty hospitals are using AthenaOne for hospitals.
  • The company launched AthenaInsight.com to share information collected from its user network.
  • The company admits that it’s not sure whether sales are tracking against target due to seasonality and a bottleneck in servicing inpatient demand, but also notes that the HITECH wave of “I need an EMR or I’ll be shot” is ending and that it has to adjust to the pre-HITECH world of developing by its own schedule rather than just hitting MU-driven functionality dates.
  • Athenahealth notes that its population health management product has provided “a lovely little tailwind on our growth” since it can work with Epic and Cerner and that has allowed the company to add those users back to its prospect list.
  • The company’s hospital win rate is 32 percent.
  • Jonathan Bush says the company made a “terrible operational miscalculation” when it started allowing senior support reps to travel to client sites to provide go-live support, which caused longer telephone hold times just as Streamlined was being rolled out.
  • Of the Streamlined rollout, Bush said, “Streamlined’s big mistake was that it was not an agile deployment. This was not, you get a skateboard, and then you put it back out with a handle on it, then you put it back out with a little motor on it, then you put it back out with sides, and eventually it’s a car. This was, take a skateboard, hide it, and show back up two years later with something you think will be a car, and all of the feedback that all of the customers would have had along the way comes raining down on you at once. So, we’ve had to do a lot of tuning of Streamlined once it came out of the garage. We will not be doing that kind of hide it away for years and then do a great reveal of something radically different any more in the future.”
  • Bush allowed Ed Park to summarize his career in ending the earnings call, introducing him as, “The man who brought me here, who made every theoretical PowerPoint promise I made either go away or turn into actual functioning reality at scale, Ed Park.”

People

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CTG CEO Cliff Bleustein, MD resigns “by mutual agreement” after 16 months on the job. He has been replaced by SVP/GM Bud Crumlish. I interviewed Bleustein two months ago. CTG shares are down 18.5 percent in the past year, giving the company a market value of $88 million.

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Video visit vendor MDLive names Sanjay Patil, MD (Care Connectors) as EVP/GM of health systems strategy and transformation.


Announcements and Implementations

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A new Peer60 report on cardiovascular information systems finds that hospitals expect their procedure volume to increase significantly, with the biggest driver by far being their addition of service lines, but also due to adding more providers, population growth, an aging population, and better insurance coverage. Epic and Philips are the most-recommended CVIS vendors, although nearly half of respondents say they are considering replacing their current system. Epic is the most-often considered new system by far, while McKesson is equally dominant as the vendor most likely to be displaced.   


Government and Politics

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The Department of Justice charges the owner of 30 Miami-area skilled nursing and assisted living facilities with running a $1 billion Medicare fraud scheme, the largest healthcare fraud case in US history. Philip Esformes, who is also a noted philanthropist, is accused of placing patients in his facilities who didn’t quality for that level of care, then billing Medicare and Medicaid for medically unnecessary services. He and his two co-conspirators are also charged with taking kickbacks to refer those patients to community mental health centers and home care providers who also rendered medically unnecessary services. Esformes paid $15.4 million to settle charges of exactly the same thing 10 years ago, but was able to hide his identity until HHS-OIG and the FBI used advanced data analysis and forensic accounting to unravel his current operation. His father, Rabbi Morris Esformes, was charged with taking kickbacks in 2004 when he boosted his $4,000 investment in a pharmacy to $7 million in profit when its was sold two years later by sending the pharmacy all of the business from his Chicago nursing homes, which were also the subject of complaints about poor care that he attributed to anti-Jewish sentiment.

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British Columbia’s health minister orders an immediate third-party review of Island Health’s $132 million Cerner implementation following physician complaints that the system is endangering patients and the switch back to paper of one hospital’s ICU and ED in one hospital nine weeks after go-live.

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Acting CMS Administrator Andy Slavitt is apparently not impressed with the EHRs out there.


Privacy and Security

Laser & Dermatologic Surgery Center (MO) notifies 31,000 patients that their information was exposed when its computer systems are hit with ransomware. The clinic declined to pay and instead successfully restored its systems.

The health information of nearly everybody in Denmark was exposed last year when a state office mailed two unencrypted CDs that the post office instead delivered to a China-owned bank. The CDs contained the cancer, diabetes, and psychiatric information of 5.3 million people. The bank employee realized the postal service’s mistake and took the package to the intended recipient.

Police arrest two Florida paramedics who were fired after posting pictures of themselves in their ambulances with incapacitated patients, sometimes posing them in humiliating fashion in attempting to one-up each other.

It appears the Twitter account used by hacker The Dark Overlord has been deleted and he hasn’t been heard from in a few days. I don’t know what that means


Technology

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Microsoft adds appointment-booking capability to Office 365, allowing users to choose the service they need, search for for available dates and times, and book the appointment from their PC or mobile device with confirmation and reminders to follow. Users can also cancel or reschedule their own appointments. Microsoft stuff doesn’t always catch on and I doubt this product would pass HIPAA muster, but otherwise it cold be interesting for healthcare.

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The Gates Foundation creates Chronos, a tool to help grantees meet the foundation’s open access requirement that their research be published broadly and with unrestricted access and re-use, including the underlying data sets. The service will pay publisher article processing charges, check compliance with policies, and track the impact of publishing activity, all to allow grantees to focus on their research rather than the processing of publishing it.


Other

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The Cleveland business paper covers MetroHealth’s use of 25 EHR scribes in its ED, which reports higher-quality and more timely documentation completion.

An editorial in the Lancet ponders the role of peer-reviewed medical journals in a publishing world turned upside down by the Internet, the endless quest for profitable eyeballs, and technology that “has transformed artisans into professionals.” It frets about open access journals, research misconduct, and the lack of reproducibility in many scientific studies.

The government of Indonesia arrests 23 people, including three doctors, after finding vials of vaccine that actually contained only sterile saline in 37 hospitals and clinics. An estimated 5,000 children have received fake vaccine, inciting parents to mob a Jakarta hospital and beat one of its doctors. The government caught one person who had adulterated vaccines years ago, but fined him only $100, and had not acted on vaccine manufacturer complaints of counterfeit products going back to 2011. The government vows to re-vaccinate millions of children at no charge and has established a vaccine distribution oversight group. 


Sponsor Updates

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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July 24, 2016 News 2 Comments

News 7/22/16

July 21, 2016 News 5 Comments

Top News

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ProPublica begins posting OCR’s “closure letters” indicating the resolution of HIPAA-related complaints, noting that most of the letters involve the VA and CVS Health.


Reader Comments

From Sharing CIO: “Re: Velocity Technology Solutions. My hospital was down also. They acknowledged a hardware failure that was exacerbated by human error, poor judgment, and a failed communication strategy. This is our second outage this year – the other one was Dell, who also had hardware failure combined with the fact that humans are not perfect.” More and more people are realizing that “cloud” is synonymous with “someone else’s data center” plus the hopes that a focused vendor will operate it better than they themselves. Most of the time that’s the case, but when things go wrong, the IT department is like end users in being stuck trying to get status updates, pestering the technicians who should be trying to restore systems rather than explaining why they’re down, and backseat driving the process.

From Stealers Wheel: “Re: my article. See this link!” I never know what to do when someone sends me the PDF of a book they’re working in, a LinkedIn article they wrote, or a link to a something they’ve written for a competing healthcare IT news site. I don’t really want to read someone else’s articles or using HIStalk to promote them, so I usually don’t reply because I know someone’s ego is involved.

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From LinkedInGuy: “Re: Epic. An ex-Google VP disses it.” At least he’s assertive in his cluelessness in smugly dismissing the entire healthcare IT industry on the basis of a single screenshot he doesn’t consider pretty. He’s awfully proud of his former Google background (working on games and products I’ve never heard of), so perhaps he should consider the rousing failure of Google Health, or for that matter, the horrendously awful UI and user-unfriendliness of Gmail and Google Docs, which make most healthcare software look positively cool by comparison. He seems confused  by the screen shot that he found on the Web since “most docs” don’t use a single specific EHR and the screen he illustrates is not Epic –  it’s actually a 2011-era screenshot of the Chart Talk EHR, a minor EHR player. He probably felt well informed with his tweet, but anyone who knows healthcare would infer the opposite.

From Pointy Head: “Re: work-life balance. Shouldn’t you be willing to sacrifice early in your career for later payoff?” That’s reasonable as long as you realize that the payoff might never come. There’s also that point in your career where you have to accept the reality that your career altitude has reached its zenith unless you change employers or jobs. I once worked for a health system executive who gave rather blunt but accurate advice to director-level people that applies to most everyone: if you yearn to be a C-level executive and either (a) your employer has already passed you over; or (b) you’ve hit 40, adjust expectations accordingly or perhaps start your own business if you feel your potential has been overlooked. Right or wrong, people in their 40s and certainly 50s shouldn’t confuse the hamster wheel they’re on with a career ladder in thinking they’ll get called up to the big show since the odds aren’t great. Those are the folks I hate to see busting their humps thinking they’ll somehow be rewarded accordingly.


HIStalk Announcements and Requests

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We funded the DonorsChoose grant request of Ms. McMahon, who requested maker space materials for her North Carolina elementary school media center. She reports, “The STEAM activities in our media center have ignited the creative spirit in my students. They just can’t wait to show me what they have created and just love to have their creation up for display or to see their picture on our website or news program. I have noticed a great improvement in the children who were often discipline problems in the past. They are engaged and excited and just hate it when its time to leave. There is high time on task and with a few rules in place – they abide by them well so that they don’t lose the privilege of working in our Creation Stations!”

I’ve been busy un-following dozens of people on Facebook who keep droning their heartfelt but one-sided and sarcasm-heavy political commentary. I really, really wish for enhancements to Facebook and Twitter that would force users to categorize their emanations into “work,” “politics,” and “114 photos of my angelic child,” allowing me to focus on the limited segments of their thought stream that I care about instead of just muting them completely. Social media have dumbed a lot of people down in filtering the news and opinion they follow, making them believe that nearly everybody thinks like they do and emboldening them to react with vitriol and personal contempt when faced with the inevitable other side of the argument. It’s like modestly talented executives who mistake the butt-kissing of their carefully chosen yes-men underlings as confirmation of their inherent brilliance. Unfortunately, real life is beginning to more and more resemble high school.

This week on HIStalk Practice: NASA deploys telemed technology in deep-sea expedition. HHS announces $9 million in grants to help improve opioid-addiction treatment in primary care practices. AHIP points to telemedicine to help alleviate physician shortages in certain states. R-Health launches independent, physician-led ACO in Southeastern Pennsylvania. Consumer sentiment reaches underwhelming levels of outrage over latest HHS privacy/security report. Surprise, surprise: Physicians do have favorite patients (and they aren’t even the most compliant.)

This week on HIStalk Connect: 2bPrecise Chief Medical Officer Joel Diamond, MD shares his thoughts on the future of precision medicine.

Listening: Cloves, who is actually 19-year-old Australian singer-songwriter Kaity Dunstan. I would say that she reminds me a lot of Adele, other than the fact that my fastest reflex is hitting “scan” on the car radio when a song by the ubiquitous Adele comes on and I’d actually stick around for Cloves.


Webinars

None scheduled soon. Contact Lorre for webinar services. Past webinars are on our HIStalk webinars YouTube channel.


Acquisitions, Funding, Business, and Stock

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Oncology precision medicine decision support vendor N-of-One raises $7 million in a Series B round, increasing its total to $11.7 million. CEO Christine Cournoyer used to be president and COO of Picis.

Theranos hires a chief compliance officer and VP for regulatory and quality, the former being McKesson assistant general counselor for regulatory law Dan Guggenheim.


Sales

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Tampa General Hospital (FL) chooses LogicStream Health’s sepsis bundle and clinical process measurement to reduce central line-associated blood stream infection.

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Adventist Health System chooses MModal’s transcription and front-end speech recognition for its 41 facilities, where it will also pilot MModal’s computer-assisted physician documentation system. .


People

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Pharmacy kit restocking software vendor Kit Check hires Cameron Ferroni (What’s Next Consulting?) as chief product officer.

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Solid state storage array vendor Pure Storage hires Vik Nagjee (Epic) as VP/CTO of global healthcare solutions. He helped develop Epic’s hosting business.


Announcements and Implementations

Cambia Health Solutions will merge its HealthSparq and SpendWell Health offerings under the HealthSparq name, offering users the ability to compare procedures and providers and then use SpendWell’s “buy now” technology to book appointments.

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University of Pennsylvania Health System (PA) will build a 540,000 square foot, 18-story Center for Healthcare Technology in downtown Philadelphia, with Penn Medicine’s IT department being a major tenant.

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Scotland’s Digital Health & Care Institute innovation center hires Scottish tennis star Andy Murray as its ambassador.

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The PillPack pharmacy uses APIs from PokitDok (Pharmacy Plan and Pharmacy Formulary ) to help its Medicare customers understand drug coverage and co-pays.


Government and Politics

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A fascinating article profiles the White House’s  US Digital Service, a group of mostly former Silicon Valley engineers that bypasses government red tape and contractors in saving taxpayers many times its $14 million annual budget by creatively solving IT problems that have long stymied federal IT lifers. It mentions Digital Service at VA (photo above), another skunkworks project that developed a new VA benefits appeals system, created a consolidated website at Vets.gov, and figured out a way for the VA and DoD to exchange scanned documents. Everybody loves the groups except fat cat IT contractors and the internal federal government bureaucracies that created the messes the kids are sent to clean up. I liked this passage about how the group broke the VA-DoD document logjam in just a few weeks:

They did not pick a toy task, but embarked on a challenge that had bedeviled the military for years. Unbelievably (except for in government), the DoD and VA use different systems for medical records, and the two systems get along just about as well as North and South Korea. Moving a medical history from one to the other — a pretty common task, since service people by definition become veterans upon discharge or retirement — could only be done by physically scanning the military records and sending files to the VA. But even that often failed, because the VA system was very finicky about file formats … “We had good people working on that, some of our best people,” says Secretary Carter. But they hadn’t cracked the problem, and indeed, hadn’t shipped anything for over a year. Nor were they thrilled at the idea of a bunch of hacker-types appearing in medias res. “At first the people who were working on the program were insulted at the suggestion they needed help,” admits Carter. “So some of them needed to be nicely helped to understand that was a good thing.”


Privacy and Security

A corporate payroll employee of the Phoenix-based Sprouts supermarket chain falls for a phishing scam in sending the 2015 W2 statements of all 20,000 employees in response to an email disguised to look as though it came from a company executive, with some employees already reporting that the scammers are trying to steal their IRS tax refunds.


Technology

BIDMC CIO John Halamka, MD touts third-party apps that layer on top of EHRs, listing three cloud-based systems BIDMC will deploy:

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The Right Place (electronic referrals for moving inpatients to post-acute care facilities).

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PatientPing (encounter notification).

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Collective Medical Technologies (team communication for managing patients who are regularly seen in multiple settings, such as EDs).


Other

South Shore Hospital (MA), whose proposed acquisition by Partners HealthCare was nixed last year due to anti-trust concerns, tries to raise $222 million in donations to pay for a campus expansion ($62 million) and its Epic implementation ($160 million).

Four noted experts offer their ideas for fixing healthcare:

  • Change the all-or-nothing FDA review of drugs into a a Consumer Reports-type rating of safety, efficacy, and degree of available evidence and let physicians and patients decide how to use them.
  • Give patients control of their electronic information as a “consumer-mediated health information exchange.”
  • Improve drug competition by speeding up FDA approvals and holding drug companies responsible for cost effectiveness by putting them at risk for outcomes.
  • Publish provider performance and cost data similarly to how businesses publish standardized accounting reports.
  • Pay hospitals based on quality in a more consistent manner, incorporating patient-reported outcomes and collecting data electronically.

Sponsor Updates

  • Winthrop Resources creates a light-hearted video about its new offering, a financial service for IT infrastructure for healthcare data centers.
  • GetWellNetwork announces that 35 hospitals and clinicals implemented its Marbella mobile rounding and patient experience solution in the first six months of 2016.
  • ZeOmega integrates Forecast Health’s patient risk analytics into its Jiva population health management product, adding the capability to perform predictive modeling based on social determinants of health.
  • Optimum Healthcare IT is recognized as one of Northeast Florida’s fastest-growing companies.
  • The St. Louis Business Journal profiles TierPoint CEO Jerry Kent.
  • Valence Health will exhibit at the MAHP Summer Conference July 20-23 in Acme, MI.
  • Verisk Health publishes the latest edition of The Globe newsletter.

Blog Posts


Contacts

Mr. H, Lorre, Jennifer, Dr. Jayne, Lt. Dan.
More news: HIStalk Practice, HIStalk Connect.
Get HIStalk updates.Send news or rumors.
Contact us.

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