Comments on: HIStalk Interviews Girish Kumar Navani, President of eClinicalWorks http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/ Healthcare IT News and Opinion Fri, 20 Nov 2009 22:30:54 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: mike http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/comment-page-1/#comment-6351 mike Mon, 26 Oct 2009 17:00:53 +0000 http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/#comment-6351 We have a 7 provider practice, 2 servers and 16 employees. I have to a agree that service is terrible, take too long to fix technical problems which almost ends up creating other problems, the billing part is a nightmare and no one has a clue why financial reports run at different dates are.. different!! We have a 7 provider practice, 2 servers and 16 employees. I have to a agree that service is terrible, take too long to fix technical problems which almost ends up creating other problems, the billing part is a nightmare and no one has a clue why financial reports run at different dates are.. different!!

]]> By: Alan Sean http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/comment-page-1/#comment-4591 Alan Sean Wed, 24 Jun 2009 01:41:42 +0000 http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/#comment-4591 I agree with a few others. We have a six provider practice. We started with the ASP client model but it did not work. The support people at eCW said it was because our internet was to slow (we have 2 bonded T1 lines). We then moved to an in house server with eCW installed locally. The migration was a nightmare, data was lost, the implementation of the software on the new server was terrible. No support, no follow up. Numerous errors that tech support blames on the network configuration. They also required that I lower the network password policy to a less then secure setting. Project managers answers direct questions. Take up to 4 days to reply to an e mail, if at all. We are only using the PM side of eCW now. We will not be pursing full EMR with them We will look elsewhere, probably Centricity. I agree with a few others. We have a six provider practice. We started with the ASP client model but it did not work. The support people at eCW said it was because our internet was to slow (we have 2 bonded T1 lines).

We then moved to an in house server with eCW installed locally. The migration was a nightmare, data was lost, the implementation of the software on the new server was terrible. No support, no follow up. Numerous errors that tech support blames on the network configuration. They also required that I lower the network password policy to a less then secure setting.

Project managers answers direct questions. Take up to 4 days to reply to an e mail, if at all.

We are only using the PM side of eCW now. We will not be pursing full EMR with them We will look elsewhere, probably Centricity.

]]> By: informed http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/comment-page-1/#comment-1918 informed Fri, 15 Aug 2008 03:27:47 +0000 http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/#comment-1918 I sell collection services to medical practices. I run across many practices that use eCW. Story is always the same...intrigued by Girish, relatively satisfied w product (unless it's a large practice), but awlful customer service...never a call back, no help when they do talk to somone, very dissatisfied after the sale I sell collection services to medical practices. I run across many practices that use eCW. Story is always the same…intrigued by Girish, relatively satisfied w product (unless it’s a large practice), but awlful customer service…never a call back, no help when they do talk to somone, very dissatisfied after the sale

]]> By: Grizzled Veteran http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/comment-page-1/#comment-1900 Grizzled Veteran Wed, 13 Aug 2008 14:36:59 +0000 http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/#comment-1900 eClinicalworks has had great success, they can't fool all the people all the time and still grow at the rate they apparently are growing. eClinicalworks has had great success, they can’t fool all the people all the time and still grow at the rate they apparently are growing.

]]> By: RF http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/comment-page-1/#comment-1896 RF Wed, 13 Aug 2008 01:35:32 +0000 http://histalk2.com/2008/03/17/histalk-interviews-girish-kumar-navani-president-of-eclinicalworks/#comment-1896 We have a large scale implentation of ECW at a large Hospital. Over 1000 clients and 6 servers dedicated to ECW. I can only talk about the Technical aspects as I'm not a doctor or anything. I can say from my experience that ECW is NOT SUITED for large environments. Perhaps small clinics with less than 10 users. Their software is not designed for easy distribution. Their tech support is horrible. Everytime I call them all they say is reregister dll's. We recieved a lot of complaints from end users regarding slowness. THeir architecture is flawed. It has gotten so bad that we reverted back to paper records. We have a large scale implentation of ECW at a large Hospital. Over 1000 clients and 6 servers dedicated to ECW. I can only talk about the Technical aspects as I’m not a doctor or anything. I can say from my experience that ECW is NOT SUITED for large environments. Perhaps small clinics with less than 10 users. Their software is not designed for easy distribution. Their tech support is horrible. Everytime I call them all they say is reregister dll’s. We recieved a lot of complaints from end users regarding slowness. THeir architecture is flawed. It has gotten so bad that we reverted back to paper records.

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